Priceline.com

Complaint: [redacted]
I am rejecting this response because:I never added extra areas I never used this site before I tried to call I couldn't get a English speaking represent  I called right away also hotel didn't have proper amenities this place should not do business in such a manor one guy told me he was canceling then another lady told ne I was misinformed seems that is the way they do business .
Sincerely,
[redacted]

Dear Ms. [redacted]
 
Thank you for taking the time to contact us regarding [redacted] reservation for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided and the number provided at the time you booked your reservation.
 
We understand you are requesting to have your pick up and
drop off locations changed because you have changed your destination to
[redacted]. We reviewed your request and verified the reservation purchased
offers additional savings in price and has more restrictions. We apologize, we
are unable to change your location because your reservation is non changeable.
As a one time exception to the cancel policy, we can offer you a cancellation
with a one day rental fee in the amount of 41.00 USD. Please note that this
option will only be available before your pick up date and time, after this
time it will no longer be an option. Kindly call us back or reply to this email
if you wish to proceed with the exception.
 
Please contact us directly at: [redacted] The
Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through
Sunday.
You will need to enter your Trip number, which is
[redacted] when you contact us.
 
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
 
We hope to hear from you soon.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The business is insisting that I contact them via phone, and yet has agreed to waive my cancellation fees for [redacted]  However, I am unable to reach the ###-###-#### due to the time difference between Hawaii standard time (Where I Live) and Eastern time. I don't understand why the business is making it difficult for me in my having to call them considering the time difference.  I clearly stated before that I want a refund for both trip numbers on my credit card.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I just wanted to share with you what my last 2 weeks have been like since Priceline made their final decision on February 11, 2016, about my $400 airline ticket, that they would still honored.   
 
          2- 18- 16   P/C to Priceline but, they did not get the new information after a week's time.
          2- 19- 16   P/C to Priceline got their email address, they quoted me the price of $560.20 for a                           new ticket, made an appointment to talk again on Monday, 2/22/16, 4:30 - 5:00.
          2- 20- 16   Priceline called me, told me the price for a new ticket was $650.20
          2- 21- 16   Priceline called me, told me the price for a new ticket was $659.20 
          2- 22- 16   No phone call from Priceline
 
 
I need your professional opinion if I have any other options open for a resolution from Priceline?  I am willing to pay the $200 penalty for re-booking but no more money, since tickets are cheaper now.  ( it was interesting that my email address has been blocked from Priceline when I did a price comparison to the other 7 airline ticket agencies) 
          

Sincerely,
[redacted]

0in" border="1" cellpadding="0" cellspacing="0" width="100%">

 Thu Feb 18, 2016 11:48:18 AM ET

 



 Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the
[redacted] for Trip Number [redacted]49.
I am writing to let you know that your concern was escalated by one of our
Priceline Senior Agents.
I understand your concern regarding your reservation. The reservation that
you purchased is truly restricted which is non cancelable and non refundable.
This information was provided on the contract page that you reviewed and
initialed prior to booking. I contacted the hotel to request for exception;
however, the hotel advised that the reservation is truly non refundable as
per policy. I apologize; however, I will be unable to cancel and refund your
reservation.
We apologize for the inconvenience and thank you for your time.
Sincerely,
Joe A[redacted]
Executive Offices 

Attached hereto is a copy of the consumer’s initialed contract
page authorizing the terms and conditions of the selected purchase.


This checkout page for trip number
[redacted]49 was submitted on 2016-02-14 16:59:39
Please
Review Your Request


4 Star Deluxe Hotel  
Which hotel will I get?


Check-In Date:


Saturday,
September 3, 2016


Check-Out Date:


Sunday, September
4, 2016


Region


Fort Lauderdale, FL


City Areas:


Ft Lauderdale
Beach Area
Hollywood Beach
Pompano Beach


Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.


Check-Out Time:


Check-out times vary by hotel


Room 1:


[redacted]


Number of Rooms:


1


Guaranteed Amenities:


Indoor or Outdoor Pool, Guest
Score 7/10 or Higher


Number of Nights:


1









Offer Price Per Room, Per Night:


US$ 120.00



Travel
Insurance:


US$
5.00




Subtotal:


US$ 120.00



Taxes and Service Fees:


US$ 22.14



Priceline Hotel Coupon:


-US$ 0.00



Total Room Charges*:


US$ 142.14



Apply Coupon


Hotel Fee:


US$ 31.50




Total Cost*:


US$ 173.64


Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired



No surprises!
Total cost includes estimated hotel fees (e.g resort fees). Your total cost
will never be higher than displayed above.
 *Prices are in US dollars.

We
Recommend Trip Protection
Life is uncertain...plan for the unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100%
Trip Cancellation and Trip Interruption Protection reimburses for
cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss or other specified
events.

24/7
Live Travel Assistance A real person available to assist you any
time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services.

Yes!
I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal
account the total cost of your stay. Rooms purchased through priceline cannot
be cancelled, changed or transferred and refunds are not allowed. If your
offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.



Please check the box above to indicate that you have reviewed
these rules and your hotel request, and that you agree to abide by
priceline's terms and conditions.

Complaint: [redacted]
I am rejecting this response because:  The business claims that the motel confirmed that they credited the "consumer's credit card".  No additional information is given.  I am therefore left to understand that "the consumer" is me.  This being the case, $76.29 was charged to my account on June 25th; this same amount was credited on July 1st.  However, I have no idea where this charge came from to begin with; I did not stay in a motel on that date and it has nothing to do with the original charge of $101.96.  The business response is not satisfactory and appears to hedge the real issue.
(If "the consumer" is the 2nd party (again the business does not clarify), the $76.29 was in fact credited to the 2nd party.  However, what occurred upon arrival at the motel is that my card was to be credited $101.96 and the second party charged $76.29.  It is my opinion that when the business became aware of this they "reversed course", crediting the 2nd party and refusing to credit my account in order that they retain the $25.00 booking fee.  If the business has poicy to this effect it was NEVER provided by the motel or by the business as a explanation.)
Sincerely,
[redacted]

Revdex.com, Inc.
Our record indicates that this
matter has been addressed with the consumer, and a refund was issued for the
purchase.
Sincerely,
[redacted]
Priceine.com

Dear[redacted],

size=2> 
We wanted to take this time to contact you regarding your hotel reservation at the [redacted] booked under Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you did not use the reservation since you had another reservation for a different hotel for the same dates.
 
We have reviewed this concern and verified with the [redacted] that the reservation was not used. We have submitted a refund request in the amount of $71.67 which is the total cost of the reservation. This will be reviewed by our Management Team and if the refund is approved, it may take 7- 14 business days to be processed.
 
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

0pt">Dear [redacted]
 
We are contacting you today regarding your unconfirmed vacation package reservation for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you have some concerns about the authorization or pending charge on your account.  In order to process your request, we authorized your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not charged. We understand that you are requesting to remove the authorization on your account. Please know that your bank controls this process. If you do not see the authorization drop off within the next three to seven business days, we would suggest that you contact your bank for further assistance.
 
We apologize for the inconvenience and thank you for your time.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I finally received the second check thru the mail yesterday, Thanks.
[redacted]

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Arpt-conf. Center for Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand your
concern about applying your coupon code.
 
We verified that the booking must be placed between
February 7, 2015 at
12:40 AM EST and March 9, 2015 at 11:59 PM EST. Since
your reservation was made on February 07, 2015 12:39:30 AM, your coupon code
was not applied. We escalated your issue and made a decision to make a one-time
exception to our policy. We will process a refund in the amount of
$28.00 which is equal to 10% of your total offer price.
 
A refund request was submitted to our management team for
review, and if approved, the refund will be processed to the card you used to
submit your request. This process can take up to 14 days. Once the refund is
approved, your refund will be processed by our system within 1 business day. If
you need to check the status of your refund, please contact your bank directly
to inquire about their processing time.
 
Thank you for choosing to contact us. I hope you found my
email helpful.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.
The consumer
chose to visit the priceline website and selected a non-refundable reservation.
The consumer
agreed to the following terms and conditions.

If your request is
accepted, Priceline will immediately charge your credit card the total
cost of your stay.






Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed.









We are sorry
that we are unable to assist the consumer any further in this situation.





Sincerely,


[redacted]


priceline.com

Priceline offers a variety travel service options, including our Retail service where consumers...

have the option to select specific room type accommodations. When selecting a reservation, and prior to purchase, the consumer is provided with the terms and conditions associated with each reservation.
 
In this case the consumer selected an Express Deals/Name Your Own Price reservation that provided greater savings and less flexibility.
 
On each consumer’s contract page, we place the following disclosure regarding this issue labeled under Important Information.
Important Information
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Can I request a specific room type?
Depending on the reservation you make, you may have the option to request a specific room type.
When you make a reservation using our Retail service, you can select a specific bed type.
When you make a reservation using our Name Your Own Price (or Express Deals when available) you will not be able to select a specific room type through Priceline.
All rooms will accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceine.com

Dear Ms[redacted]
 
Thank you for contacting us regarding your reservation at
the Best Western plus San Pedro Hotel & Suites booked under Trip Number
[redacted]...


 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you feel you were billed
more than you agreed to when booking your reservation and are unhappy that the
hotel could not locate you reservation upon arrival.
 
We reviewed the reservation in our system and confirmed
that prior to purchase, we disclosed the amount of $119.00 plus taxes and fees
of $18.11. Your total price was $137.11. The hotel confirmed that you checked
in after 2:59 AM on July 1. Please accept our sincere apologies for your
experience. A separate email was sent that contains a coupon to be used on a
future priceline.com Hotel Express Deal. The coupon will provide a discount of
5% on your next reservation. The email will contain instructions on how to
redeem this coupon, so please follow the instructions carefully. We are sorry
for any inconvenience; however, we are unable to offer a refund back to your
account as requested.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

According to the consumer,...

she purchased a reservation at
the [redacted] in [redacted] for check-in on April 21, 2015, and was unable to locate
the hotel. The consumer states:
 
“On April 21, 2015 I booked a stay at [redacted] in [redacted] totaling $58.49 on priceline.com. When
I arrived at the hotel at approximately 9pm-ish (I couldn't tell you the exact
time, as I was tired from driving), the building was very dark. The main light
to the hotel sign was on, however. When I drove by the front of the building
(which is directly behind the hotel sign), there was a very large "For
Lease" sign in the window. There were no lights on in the building and
there were no people present inside.”
 
Attached hereto is a copy
of the consumer’s initiated contract page indicating that the consumer selected
and authorized the purchase of a hotel room reservation at the Super 8 Cincinnati,
and not the  [redacted], for
check-in on April 21, 2015.
 
The hotel manager at the [redacted] confirmed that the consumer used the reservation as booked and no
refund is due.
 
The consumer may contact
the hotel directly for any further assistance
 































Hotel:

[redacted]
[redacted]
[redacted]

 

 

Country:

United States

Phone Number:

[redacted]

Fax Number:
[redacted]


Check In Date:

Tuesday, Apr 21, 2015

Check Out Date:

Wednesday, Apr 22, 2015

 
 



This checkout page for trip number [redacted] was submitted on 2015-04-21 21:08:43









[redacted]
[redacted]
Freebies:
Hotel Freebies:
Free breakfast and
free internet in room

Check-In: Tue, Apr 21, 2015Check-Out: Wed, Apr 22, 2015
Room Type: 1 Double Bed ~ Smoking Room ~ Free
Breakfast~ Free Wifi~ Fridge~ Microwave
- Max 2 Guests
Flexible Cancellation
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel
has the following cancellation policy: For the room type you've selected,
you can cancel your reservation for a full refund up until noon on Monday,
April 20th (local hotel time). If you decide to cancel your reservation
anytime between noon on Monday, April 20th and noon on Tuesday, April 21st
(local hotel time), the hotel requires payment for the first night's stay.
You will be charged for the first night's stay including taxes and fees.
Any remaining amount will be refunded to you. Refunds or cancellations are
not available after noon local hotel time on your day of arrival (Tuesday,
April 21st).































Summary of Charges

Room Cost

$43.00

Rooms

1

Nights

1

Room Subtotal

$43.00

Taxes & Fees

$6.30

Total Charges

$49.30

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and
credit card at check-in.








Room 1





Use
this name for all rooms



I
agree to the [redacted] Conditions, Terms and Conditions
and Privacy
Policy by [redacted] this room.
Important Information
·     
Room Description: 1 Double Bed Smoking Room With Free Breakfast, Free Wi-Fi,
Refrigerator, Microwave And Desk
·     
Rate Description: Websaver - Full pre-payment required upon [redacted]
·     
Hotel Freebies Details:
Free breakfast and free internet in room
·     
Cancel Policy: Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: For the room type
you've selected, you can cancel your reservation for a full refund up until
noon on Monday, April 20th (local hotel time). If you decide to cancel your
reservation anytime between noon on Monday, April 20th and noon on Tuesday,
April 21st (local hotel time), the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Tuesday, April 21st).
·     
Guarantee Policy: Reservation is guaranteed for arrival on
the confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled
to a refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full
payment is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls

We are in receipt of the complaint initiated by the
above-mentioned consumer, and appreciate the opportunity to respond.
 
According to the consumer, he/she purchased a rental car reservation directly
with the rental car partner. The consumer requests a refund for the  Name Your Own Price rental car that was purchased
with priceline.com.
 
Attached hereto is a copy of the consumer’s initialed contract page authorizing
the non-refundable terms and conditions of the selected purchase.
 
We are sorry we are unable to further assist the
consumer with this matter.




 
Sincerely,
 
** 
[redacted]Priceluine.com
 
 
 
This
contract for request number
[redacted] was originally initialed on 2014-07-23 09:52:20











·       
5
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Mid-Size Car
Pick Up/Drop Off:
[redacted]
Pick Up Date & Time:
Thursday, July 24, 2014 - 8:30 AM
Drop Off Date & Time:
Wednesday, July 30, 2014 - 10:00
AM
Rental Company:

Total Charges
7 Days at:
$27 /day
Total:
$256.25
Don't Forget Collision Damage Insurance!
Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Traveling with a child or
infant? Add a child seat
Add Child Car Seats (Optional)
You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant Child Seat
For infants less than one year and under 20 lbs

Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs
Summary of Charges
Your Offer Price:
$27.00 (per day)
Total Rental Days:
7
Subtotal:
$189.00
Taxes and Fees: (details)
$67.25
Total Charges: prices are in US dollars
$256.25
(Additional payment required for the child
seats.)

Driver Information
First
MI
Last
Driver's age at pickup
under 25?












Security Deposit:

Please indicate what the driver
will provide for the refundable deposit required at the rental counter:Credit Card Debit Card

The
debit card presented at the counter must be in the primary driver's name.
Any funds used for the deposit cannot be accessed until after the car is
returned. The amount required depends upon car type, rental period, and
optional items.
For customers who use a debit card, some partners may require proof of
round trip travel. Will you have proof of round trip travel, or are you a
local renter?Proof of round trip travel Local renter



The credit card presented at the
counter must be in the primary driver's name. The amount of credit required
depends upon car type, rental period, and optional items.



Flight Information (Optional)
This will be used by the rental
car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Important Information
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:

·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional items
you add to your reservation, including any child seats or special requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

According to the consumer, the terms and conditions of the selected purchase
were not disclosed prior to purchase, and therefore the consumer...

requests a
refund.
 
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase, including the following IMPORTANT
INFORMARION.
·       
Only the driver will be able to pick up
the rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at the counter for a fee
payable directly to the rental car company.
 
·       
Your reservation does not include
vehicle liability, collision or personal accident coverage for your rental car.
You should determine if you have insurance coverage prior to pick-up.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
priceine.com
 
 
This checkout page for trip number [redacted] was submitted on
2015-05-21 19:10:04









 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Compact Car with Unlimited Mileage


Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Thursday, May 21, 2015, 07:00 PM
Drop-off Date & Time: Tuesday, May 26, 2015, 05:00 AM
Driver Info: [redacted], Age: 25 and over
Rental Car Company:
Total Charges 5 Days at: $32 /day


Total:$252.85
Summary of Charges
Your Price Per Day:  $32
(per day)
Total Rental Days:5
Subtotal:$160
Taxes and Fees: (details)$92.85
Total Charges: $252.85
Best Price Guaranteed
Prices are in US dollars.


Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant
Child Seat
For infants less than one year and under 20 lbs

Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Important Information
 
Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:
·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.
·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your reservation
does not include vehicle liability, collision or personal accident coverage
for your rental car. You should determine if you have insurance coverage
prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name. An additional driver can be added at
the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here: **
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Revdex.com, Inc.
 
According to the consumer, he/she selected an [redacted] reservation, and the hotel charged an $11 fee for the shuttle service.
 
Priceline does not guarantee that hotels will provide free
shuttle transportation.
 
Consumers who wish to purchase hotel accommodations that
include free shuttle transportation or prefer to stay in a specific
location/property, have the option to select Priceline’s Published Price
service, where the consumer can select his/her specific property and amenities,
amongst other selections, from a list of participating properties.
 
We appreciate the
opportunity to clarify.




Sincerely,
[redacted]
Priceline.com

RevDex.com, Inc.
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Unfortunately, there is nothing we can add to what
has already been stated in our previous correspondence. Attached hereto is a
copy of the consumers initialed contract page agreeing to the cancel policy. We
are sorry that we are unable to assist the consumer any further in this
situation.
Sincerely,
N. D’Angelo
priceline.com
This contract for request
number [redacted]78 was originally initialed on 2014-02-24 06:55:04

Days Inn Columbus Airport











750 Stelzer Road
Columbus, OH 43219






Check-In: Fri, Feb 28, 2014Check-Out: Sun, Mar 2, 2014Nights: 2 NightsRooms: 1 Room


Room1: Heather L Huff


Room Type: 1 King Bed - Nonsmoking Room - Free
Continental Breakfast, Free Wifi


FREE Cancellation:


until 12:00 PM on 02/27/2014






Hotel Freebies:


Free breakfast and free internet in room






Summary of Charges




Room Cost:


avg. per room, per night




$119.00




Rooms:




1




Nights:




2




Room Subtotal:




$238.00




Taxes & Fees :




$36.40


We've chopped fees on this hotel.




Total Charges:
prices are in US dollars




$274.40


Best Price Guarantee on this hotel




Mandatory fee of
is collected at the hotel.







Important Information






•




Room Description: 1 King Bed Non-Smoking Room
With Free Continental Breakfast And Free Wi-Fi




•




Rate Description: Websaver - Full pre-payment
required upon booking




•




Hotel Freebies Details:


Free breakfast and free internet in room




•




Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation
policy: For the room type you've
selected, you can cancel your reservation for a full refund up until noon
on Thursday, February 27th (local hotel time). If you decide to cancel your
reservation anytime between noon on Thursday, February 27th and noon on
Friday, February 28th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are
not available after noon local hotel time on your day of arrival (Friday,
February 28th).




•




Guarantee Policy: Reservation is guaranteed
for arrival on the confirmed check-in date only. If you don't check-in
to the hotel on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.




•




Your credit card is charged the total cost above at time
of purchase. Prices and room availability are not guaranteed until full
payment is received.


Your PayPal
account is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.




•




The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.






















Initial Here:








I have read and agree to
abide by the Terms
and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I am happy to be able to cancel my reservation and get the refund. However, I do think they are deceptively advertising the guest rating as a guarantee when it's not. As my screenshot shows, when booking they make it look like it will be garaunteed though it's apparently not in the actual contract. I hope they examine this as it may confuse other customers too. I also think they need to make clearer the fact that when hotel my charge additional fees and not bury that in fine print. I will never use Priceline again.
Sincerely,
[redacted]