Priceline.com

Complaint: [redacted]
I am rejecting this response because: Priceline did not address the core issue of my complaint. I was told repeatedly by Priceline agents that Priceline was not the party to cancel the return leg of my ticket, when apparently they were the party charged with that task according to US Airways and eventually Priceline agent [redacted], I.d. 6z. Moreover, [redacted] also told me to call Priceline to cancel before my insurance claim could be filed. Additionally, I want to know why most Priceline agents told me during my repeated calls, I was being transferred to a supervisor when that was not the fact. [redacted] explained Priceline protocal in that regard, but never answered why I was told I was transferred to a supervisor.
 
Stated differently and until a satisfactory explanation is offered, it seems false statements of fact were deliberately offered several times on two matters: 1. Priceline told me repeatedly, US Airways was responsible for canceling my return ticket. 2. I was being transferred to a supervisor when I was not.
 
Nowhere in Priceline's [redacted]' first response did she deny any of the two above complaints concerning apparent false statements made by Priceline agents. To me, that is significant. Ms. [redacted] vague and deflective remarks "When you called US Airways, they advised you to call Priceline", begs the question why did I call US Airways when my first call was to Priceline. I will answer that question; because Priceline told me I had to.
 
My reason for traveling to Arizona was to aid my 90 year old father during the process of an involved surgery. I was aware that his circumstance could become quite fluid and it has. None of this is fun and I still don't know when I can return. I bought "trip insurance" to guard against unforeseen changes to my return itinerary. To file a claim, according to [redacted], the insurer, I would first need to cancel my return itinerary. When Priceline consistently told me they could not cancel, it seems they were trying to block my ability to make a claim. This process may involve details I have no means to understand unless an in depth investigation is made or Priceline clearly explains what is going on. In any event this affair is way more stressful than what I bargained for. I bought trip insurance as part of my ticket contract with Priceline. My part of the bargained for exchange was to pay. I paid. Priceline's part is to provide tickets to fly including an insurance policy that will pay according to its terms.
 
I wonder if [redacted] is a subsidiary of Priceline. Below is a portion of the policy guarantee on the Priceline website where I purchased my ticket.
Post-Departure Trip InterruptionThe Insurer will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s or Business Partner’s Sickness, Injury or death or Other Covered Events as defined: 1) your arrival on your Covered Trip is delayed; or 2) you are unable to continue on your Covered Trip after you have departed on your Covered Trip. For item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) for item 2) above, commence while you are on your Covered Trip and your coverage is in effect under the plan; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Covered Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Covered Trip or to prevent you from continuing your Covered Trip.
Post-Departure Trip Interruption BenefitsThe Insurer will reimburse you, less any refund paid or payable, for the following:
the additional transportation expenses by the most direct route from the point you interrupted your Covered Trip: (a) to the next scheduled destination where you can catch up to your Covered Trip; or (b) to the final destination of your Covered Trip;


the additional transportation expenses incurred by you by the most direct route to reach your original Covered Trip destination if you are delayed and leave after the Scheduled Travel Date.

unused Rental Car Reservation costs, if purchased.
Ms. Betts, thank you for your continued interest in my Revdex.com complaint against Priceline's conduct. I stand ready to answer any question or provide any information I can provide. Again, thank you.
Sincerely,
[redacted]

Dear M[redacted] border-box; font-family: Verdana; font-size: 12px; line-height: 17.1429px; background-color: rgb(224, 231, 247);">Thank you for taking the time to contact us regarding your rental car reservation with [redacted]I am writing to let you know that we have received the receipt in our Executive Offices.We understand that you have issues with this rental car reservation.We thank you for your patience while we research this booking for you. We are currently making attempts to resolve this issue for you. We hope to be in contact with you in 1 to 2 business days with a resolution. We appreciate your patience while we continue to work to resolve your issue.Sincerely,[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:
You all are practically stealing money from the consumers and piggybacking off of profits. I want to see where in your terms and conditions that it is a legitimate ethical practice within your organization that if an exception is made on a customer return that you retain 50% of the customers purchase. Knowing that you are not losing any monies, you resell the same goods for someone else to purchase. If this is your legitimate practice, I would like to see it in writing... verbatim.
Sincerely,
[redacted]

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, he/she
selected and authorized the purchase of two airline tickets and not one airline
ticket as booked.
 
When selecting a reservation, the consumer selects and
enters the number of passengers and passenger name(s).
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the purchase of one airline ticket for one passenger at the
total price of $232.60.
 
























Airline Ticket Offer Price:

$205.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$27.60 per ticket

Number of Tickets:

1

Airline Ticket Delivery:

$0.00 (Electronic Ticket)

Airfare Subtotal:

$232.60

Total Trip Cost:
(All prices are in US dollars)

$232.60

 







Consumers
who wish to purchase additional airline tickets for the same itinerary booked, have the
option to contact the airline and book additonal airline tickets for the same itinerary at the published airfare offered at the time of booking.    
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Wed Aug
5 18:19:46 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

























Airfare Details

Depart:
Thu, August 20, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Ticket

Passengers:
[redacted]

Aircraft:
Jet aircraft

We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other
specified events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency Evacuation
coverage pays for the cost of medical transportation to the nearest medical
facility and/or to your home in the event a serious medical situation requires
an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges



























Airline Ticket Offer
Price:

$205.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$27.60 per ticket

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$232.60

Total Trip Cost:
(All prices are in US dollars)

$232.60

Baggage fees
are not included in your trip cost.

Important
Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be one-way,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





Initial Here:







**
I have read, accept and agree to
abide by Priceline.com's terms
and conditions and privacy policy.

Dear Mr. [redacted]   Thank you for taking the time to contact us regarding your rental car reservation with Alamo Rent a Car for Trip Numb[redacted].   I am writing to let you know that we have received your Revdex.com concern in our Executive...

Offices.   We understand that you have issues with this rental car reservation.   We apologize for the confusion. Our records show that the total cost of the Collision Damage Insurance that you have purchased on this reservation was in $55.00 at $11.00 per day. Therefore, we have only issued a refund for $55.00 today, September 27, 2016. Please contact your bank if the refund is not posted on your account within a few days.   I hope you find my reply helpful and we thank you for your time.    Sincerely,   [redacted] Executive Offices

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.
According to the consumer,
“The contract page shown here does not match the contract page that
appeared on my computer. The contract page I received read "If you can
depart on Wednesday April 9th.....", it made no reference to the return
date at all. Additionally, TL is not my initials. I suspect their has been some
sort of a system glitch involved here.”
In order to review the consumer’s
claim we ask that the consumer provide the 11 digit priceline request number for
the referenced contract page indicating “no reference to the return date at all.”
All contract
pages indicate a departure and return date for round trip ticket purchases. Furthermore,
consumers clearly have the option to initial the contract page in any manner
they wish.
Sincerely,
N. D’Angelo
priceline.com

Dear Mr. [redacted],

face="**libri">
Thank you for taking the time to contact us regarding your flight reservation for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your concern about booking a flight stand-alone reservation instead of a flight plus rental **r package. We reviewed your issue and verified on your contract page that you did not include a rental **r upon booking your flight. You may still have the option to add a product to your current reservation by visiting the "Check Your Request Status" section of our website where you **n review your current itinerary. If the option is not available from there, you **n always purchase any of our products separately from our website. We apologize, however, we reviewed the fare rules of your ticket and verified that the reservation is now non-**ncellable, non-changeable and non-refundable.
I know you expect a different answer; however, there are no other options that I **n offer be**use of the restrictions.
Sincerely,
Frich A[redacted]
Executive Offices
This contract for request number [redacted] was originally initialled on Wed Oct 14 16:42:29 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person..
100% Trip **ncellation and Trip Interruption Protection reimburses for **ncellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medi**l transportation to the nearest medi**l facility and/or to your home in the event a serious medi**l situation requires an evacuation.
$1,500 Medi**l Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage lo**tor services, **sh transfers, medi**l assistance services and emergency services.
Airfare Details
Depart:Fri, October 23, 2015
Return:Mon, October 26, 2015
Departing Airport:[redacted] Airport ([redacted]or[redacted] Airport ([redacted]or[redacted]
Arrival Airport:[redacted] Airport ([redacted], **or[redacted] Airport ([redacted], **
Flight Times:The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.
Connections:Maximum of 1 connection each way. (layovers will be no longer than 3 hours)
Ticket Delivery:Electronic Ticket
Passengers:[redacted]
Aircraft:Jet or non-jet aircraft
Summary of Charges
 Airline Ticket Offer Price:
$200.00 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$51.65 per ticket
 Airline Ticket Trip Protection:
$0.00 Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$251.65
 Total Trip Cost: (All prices are in US dollars)
$251.65
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available and if any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
[redacted] 
**
 
 
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please mark my complaint as resolved.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because this is not in any way an actual resolution. All that their message says is that they have escalated the claim. And that they will refund the additional (unauthorized) charge and the original refund amount. 
Yesterday I received the same email from [redacted].  To which I replied,
"[redacted],
 
I had initally called to inquire about the 80.26 charge posted to my credit card on Oct 27 on Oct 28th.  I was told at the time that someone would be back in touch within 3 business days.  I was in fact not contacted within 3 business days, so Friday Oct 31 I called back to inquire and also complain about the fact that this is a very serious matter, and has been going on for quite some time.  I expected to be contacted within 3 business days.  Furthermore, how does it come to be that my card was charged the 80.26 anyways?  How does a refund turn into another charge?!  And beyond that, how does it take 3-4 refunds to correctly return all the money you have unlawfully taken from me?
 
This is very concerning to a consumer.  And your inability to properly handle the situation on ALL levels is very frustrating. Please explain how it came to be that the $80.26 charge occurred.
 
Not only did Priceline.com ruin my vacation in August of this year, but more than two months later you're still causing me grief, stress, and anxiety and illegally charging my credit card. 
 
I do expect to be compensated for all of that as detailed in my Revdex.com complaint.
 
 
Regards,
 
[redacted]
So far I have not been give any explaniation as to HOW to came to be that a refund of $223 turns into a charge of $80.26.  They have not taken any steps yet to explain what happened and how they intend to prevent this from happening again to another poor consumer. Furthermore, I initally contacted the 1-800 call centre to inquire how the charge of $80.26 came to be on October 28th. I was told at that time that it would be 2-3 business days before I would hear back, but that this matter was of priority.  Sadly, on the evening of Oct 31st (after the 3 business days window had expired) I called back to inquire further. They had at that point initiated refunds, but again sno one had called or emailed me to notify me that anything was being done.  VERY disappointing that even when it's a worst-case scenario, the customer still doesn't come first to this company.
As [redacted] stated, they have apparently made the refunds (IN 4 SEPARATE TRANSACTIONS) to right their immensely gross errors. Even when it comes to damage control they still can't get it right.
I have now spent numerous hours dealing with this issue (that shouldn't have even BEEN an issue).  I have spent a lot of my free time on the phone, writing emails, and stressing over this.  This all stemmed from a vacation that was taken Aug 24-27 2014, which Priceline.com ruined.  Still to this day they are ruining each day, and I do expect to be compensated for all of it.  I shouldn't have been subjected to the fraudulent charges, lack of communication, lack of explanation as to WHAT occurred, over-limit charges on my credit card (their fraudlent charge pushed my card over it's available credit limit), long distance charges trying to get out of a hellish hotel that they call a 3* (a rooming brothel/hostel at best), and daily anxienty of what will come next, another fraudlent charge?  I just want to be done with this. I will at this point never be using Priceline.com again as it is clear that they don't give a rat's behind about the consumer.
As a bureau that offers Priceline.com a A+ rating, I would highly suggest you look at this more closely, as in this case particularly, the response received is not one of explanation, reason, nor compassion. 
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation
with United Airlines, United Airlines operated by United Express/Shuttle America
and United Airlines operated by United Express/ExpressJet booked under Trip
Number [redacted].
We are writing to...

let you know that we have received
your email in our Executive Offices. We understand you are requesting a refund
on your airline ticket.
We reviewed your reservation details and
confirmed you selected the flight you wanted to purchase, added your seat
preference, entered all the passenger detail information and entered your credit
card to purchase the ticket. Once you selected the "buy" button you authorized
us to charge your credit card for the ticket selected. We are sorry if you no
longer want the ticket; however, based on the fare rules associated with your
reservation, your ticket is non-refundable.
If you have additional
questions or concerns, please contact us directly at: 1-866-xxx-xxxx. The
Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through
Saturday. You will need to enter your Trip number, which is [redacted] when you
contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or [redacted].
We thank you for the opportunity to assist
you and hope you find this information helpful.
Sincerely,
[redacted]
Executive Offices
This contract for request number [redacted] was
originally initialled on Mon Apr 28 13:16:01 EDT 2014

Trip Summary for [redacted]

Name must match photo
ID. Please verify spelling and edit
name if necessary.

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident
Protection
24/7 Hour Live Travel Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Name Your Own Price and Save Cash
We have a one-way flight available that will
save you cash. Enter an offer and we will see if an airline accepts your
offer.
Total charges, including taxes
and fees,are displayed on the following page.

Preview
Offer

Departing Flight Information - Tuesday,
May 20, 2014
(operated by United Express/Shuttle
America)Flight 34621h 19m, 296 mi
FromPort Columbus Intl
Airport (CMH)Columbus, OHDeparts: 6:01 AM
ToO'Hare Intl Airport (ORD)Chicago,
ILArrives: 6:20 AM
AircraftEmbraer 170 (Jet)Economy/Coach
Class
Flight 6682h 11m, 730
mi
FromO'Hare Intl Airport (ORD)Chicago,
ILDeparts: 7:05 AM
ToLaGuardia Airport (LGA)New York
City, NYArrives: 10:16 AM
AircraftAirbus A320 (Jet)Economy/Coach
Class
Returning Flight Information -
Saturday, May 24, 2014
(operated by United
Express/ExpressJet)Flight 57361h 37m, 227
mi
FromLaGuardia Airport (LGA)New York
City, NYDeparts: 10:00 AM
ToWashington Dulles Intl
Airport (IAD)Washington, DCArrives: 11:37
AM
AircraftCanadair Regional Jet (Jet)Economy/Coach
Class
(operated by United Express/Shuttle
America)Flight 34491h 20m, 298 mi
FromWashington Dulles Intl
Airport (IAD)Washington, DCDeparts: 12:21
PM
ToPort Columbus Intl
Airport (CMH)Columbus, OHArrives: 1:41 PM
AircraftEmbraer 170 (Jet)Economy/Coach
Class
Passenger and Ticket
Information
[redacted]Seat Preference (Change Seat) Flight 3462:
18D Flight 668: 28F Flight 5736: 22D Flight 3449: 21D
Ticket
Type:Electronic

Summary of Charges
Airline Ticket Cost:
$420.47 per ticket
Add
TripProtection
Trip
Protectionis a smart decision!
See
Details
Airline Ticket Taxes
& Fees:
$75.53 per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
1
Airline Ticket Delivery:
$0.00 (Electronic
Ticket)
Airfare Subtotal:
$496.00
Total Trip Cost: (All prices are
in US dollars)
$496.00This
is the BEST PRICE for these flights GUARANTEED!
Baggage fees are not included in your trip
cost.

Important Information
•
Change penalties/restrictions apply. Please read the important fare
rules and restrictions.
•
Fares are not guaranteed until purchased.
•
If you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. No refunds will be granted for the
unused portion of your trip.
•
You will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to
check-in.
Initial Here:
li
I have read, accept and agree to abide
by Priceline.com's terms and conditions and privacy
policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was contacted by both Priceline and the hotel the day after I filed the complaint. Both were apologetic. My incident was resolved.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
 
I wanted to leave from West Palm Beach Airport on July 2, 2014 from a medical emergency; my daughter had a heart attack.  I contacted Priceline and they could not get me the price I wanted at West Palm Beach. I inserted I wanted to travel for $150 roundtrip from West Palm Beach to Phoenix. Prices came up too high. I put in Fort Lauderdale at $150 (100 Miles form my home) at $150, figuring I could get a cab for $100.00 which would met my financial goal. I am 82 and can only spend a certain amount of money. When I hit the button at thed $150 price at Fort Lauderdale, the price on the computer came up with a flight for $372.35 from Fort Lauderdale to Phoenix. This is how Priceline manuevers a traveler into a high price at an undesirable airport.  If I had traveled from Fort Lauderdeale at $150, I could have been able to afford a cab.  But the deceitful part of Priceline is one punches in a price of $150 and Priceline comes up with double the price at an airport I did not want to travel from and would never have been able to afford a cab.   When I called and complained about this exorbitant price at an Airport I did not want at that price, Priceline made deductions from the $372.35 price and would not fully reimbuse me.  Priceline gave me a credit of $200 which forced me to use Priceline again although I wanted to go to another company.   Again the same thing happened. I was given Fort Lauderdale Airport on second go around for $371.04.  They used the same tactics.  One puts in the price one wants and Priceline comes up with an exorbitant price. I complained profusely. Priceline has reimbursed me $371.04 for second error. But I want to be reimbursed for first trip for $372.35.  Priceline made deductions from my payment of $372.35 when it is their deceitful method of making airline flights. Priceline is running a Ponzi scheme and stealing form people who make airline flights. They tell you to put in your price, and then come up with a double price at an airport far from one's home.  then they make deductions from a flight you have cancelled due to their exorbitant and deceitful tactics.  Priceline is a deceptive, deceitful, disingenuous, fraudulent, underhanded, untruthful company that collects fees when people are assigned to airports at double the price.
 
I am traveling on a medical emergency and need the lowest price possible for the trip from West Palm Beach to Phoenix.  I do not intend to be ripped off. I want all my money returned to me from their deductions and want to be reimbursed $1000 for being pushed around, which caused my high blood pressure to rise, my heart to beat continuously.  I am under a lot of stress for my daughter's heart attack. I do not need any more stress from a corrupt company as PRICELINE.  I have already reported them to the Federal Trade Commission and intend to put them on FACEBOOK for their fraudulent practiceS.  I also intend to report them to the Attorney General of Connecticut.  Companies as Priceline should be out of business.   No fraudulent company deserves to be in business and treat customers by deducting fees for their mistakes.   No one should ever use PRICELINE.
 
 
[redacted]
###-###-####
[redacted]

Revdex.com, Inc.
 
I am unable to locate the
referenced reservation with the information provided. In order to locate the
reservation and review this matter, please provide the 11 digit Priceline Request
Number, as well as the email address that was provided at the time of purchase.
 
Thank you,
[redacted]
Priceline.com

Dear Mr. [redacted],
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices regarding your airline
reservation for Trip Number...

[redacted].  We understand that you have concerns about the
price that you paid for your airline ticket.  At the time your sister booked the flight, the
seat for $209 per ticket was available.  However, at the time you purchased the ticket,
the $209 p/ticket price was no longer available due to changes in inventory. Please note
that airfares fluctuate based on availability at the time of purchase.
We reviewed the page that was presented to you prior to
booking the reservation and verified that the airfare presented was $229.
When you selected to buy the ticket, you agreed to be
charged the rate of $229 plus tax. Airfares fluctuate based on availability at
the time of purchase.
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy [redacted]
Executive Offices

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your reservation at The [redacted] Resort At [redacted] for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com concern in our Executive Offices. As I understand, you found a lower rate on our site for the exact same itinerary you purchased and wanted a refund of the difference per our Best Price Guarantee. We are sorry that we cannot process a refund for you, at this time, per our Best Price Guarantee policy. The current nightly rate for the hotel you received is higher than what you have with your reservation.
Our system calculates that you saved $158.00 or 34.50%  based on the lowest published rate available at the time of booking. You would not have received these savings had you booked your reservation through the hotel or on another website. However, should you find online a lower rate for the exact same dates and hotel you have, please contact our Customer Service and provide them information of where you saw the lower price. With Express Deals or Name Your Own Price you have up until midnight, the day before you travel, to contact us and avail of our Best Price Guarantee.
For more details of the guarantee, please follow this link:  [redacted].
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service options, including
reservations that permit cancelations.
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached hereto, is a copy of the consumer’s initialed
contract page authorizing the terms and conditions of the selected purchase, including
the cancel policy and travel protection.
About Your Travel
Insurance - If you have questions or concerns regarding Travel Insurance for
this trip please email [redacted] at [redacted] or call toll-free
###-###-#### (###-###-#### for international callers).
Important Information
·       
Hotel Cancellation Policy: For the room type and rate that you've
selected, you are not allowed to change or cancel your reservation. If you
cancel your room, you will still be charged for the full reservation amount.
·       
This
vacation package is subject to the cancel/change policy as defined by
our travel partners.
Airline Tickets
This fare is non-transferable. Many fares are
non-refundable and some fares are non-changeable. To view the fare rules for
your reservation click here. Airline policies vary.
If changes are permitted, many airlines require that the changes to your
itinerary be made prior to the original date of departure, and will incur a
minimum of a $100 change fee per ticket on domestic tickets and $200 per ticket
on international tickets. If you are able to make changes to your itinerary,
your fare may be higher. On many airlines, if you do not use your tickets, and
do not make changes to your itinerary prior to your date of departure, your
tickets will have no value and cannot be refunded or exchanged.
Hotel
This reservation is non-changeable and non-transferable.
The applicable cancel policy for your reservation is listed under the
"Important Information" section on this page titled "Your Trip
Summary." If cancellations are permitted, they must be made before 12pm
local hotel time on your day of arrival. Cancellation penalties vary by hotel
and may change depending on the date and time of the cancellation request.
We thank you for the opportunity to address the
consumer’s concerns and we are sorry that the consumer’s
selected purchase is non-refundable and we are unable to further assist the
consumer.
Sincerely,
[redacted]
Priceline.com
This
contract for request number
[redacted] was originally initialed on 2014-08-03 14:16:26

[redacted] Beach






Guest Rating: 8.6 / 10


[redacted]
[redacted]


Distances are calculated
in a straight line from point to point7.3 miles from [redacted] Intl Airport (HNL)


Check-In: Thu, Dec 25, 2014Check-Out: Thu, Jan 1, 2015Nights: 7 NightsRooms: 2 RoomsPersons: 3 Adults


Room 1: [redacted]


Room 2: [redacted]


Room Type: 1 King Bed Deluxe Mountain View Lanai-42 Inch
Hdtv-refrig-high Speed-306 Sq F Serenity Bed/bath Crabtree/evelyn-lux Linens


· 
Freebies: Special Discounted Rate



Flight
Details




























































Departing Flight Information -
Thursday, Dec 25, 2014





Operated by
United Express/ExpressJet
Flight 6016
3hr 23m, 1011 mi




Departs:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]



10:33 AM




0 Stops
Embraer RJ135/145
Economy/Coach





Flight 328
7hr 37m, 3357 mi




Departs:
[redacted]
[redacted]
11:30 AM




Arrives:
[redacted]
[redacted]
4:07 PM




0 Stops
Boeing 777
Economy/Coach




Returning Flight Information -
Thursday, Jan 01, 2015 (Arrives Friday, Jan 02)





Flight 724
4hr 59m, 2394 mi




Departs:
[redacted]
[redacted]
1:55 PM




Arrives:
[redacted]
[redacted]
8:54 PM




0 Stops
Boeing 777
Economy/Coach





Flight 1160
3hr 33m, 1631 mi




Departs:
[redacted]
[redacted]
12:25 AM




Arrives:
[redacted]
[redacted]
5:58 AM




0 Stops
Boeing 737-800
Economy/Coach





Operated by
United Express/ExpressJet
Flight 4687
1hr 52m, 657 mi




Departs:
[redacted]
Houston, TX
7:20 AM




Arrives:
[redacted]
[redacted]
9:12 AM




0 Stops
Embraer RJ135/145
Economy/Coach




Passenger and Ticket Information




Passenger 1:
[redacted]






Passenger 2:




[redacted]




Passenger 3:
[redacted]






Ticket Type:




Electronic Tickets will be
issued for this flight




Summary
of Charges

























Room 1:




[redacted]




Room 2:




[redacted]




Nights:




7




Trip Protection:




$121.00




Total Price for 3 people
prices are in US dollars




$8605.71 ($2868.57/pp)






Important
Information


·       
Hotel Cancellation Policy: For the room type and rate that
you've selected, you are not allowed to change or cancel your reservation. If
you cancel your room, you will still be charged for the full reservation
amount.





·       
Your
hotel reservation is guaranteed for arrival on the confirmed check-in date.
If you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.


·       
Hotel
Freebies:


·       
Special
Discounted Rate


·       
The
reservation holder must present a valid photo ID and credit card at check-in.
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in the room rate.


·       
Requests
for special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.


·       
Seat
requests and meal preferences cannot be guaranteed. Fares are not guaranteed
until purchased.


·       
You will
be issued electronic tickets for this trip. Remember to bring a valid
government issued photo ID with you to check-in. If you are traveling outside
the US you'll almost always need a passport.


·       
If you
do not take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the unused
portion of your trip.


·       
This vacation
package is subject to the cancel/change policy
as defined by our travel partners.













[redacted]
[redacted]



privacy
policy and the travel insurance Description
of Coverage.

Dear [redacted]Thank you for taking the time to contact us regarding
the airline portion of your vacation package with [redacted] Airways under Trip
Number [redacted]We are writing you today because we received your
Revdex.com concern in our Executive Offices....

We understand your
concern regarding the fees associated to rebooking your tickets.We have
reviewed your request and a decision has been made to cover your $150.00 per
ticket airline exchange fee. Therefore, you will only be responsible to pay the
$30.00 per ticket processing fee and any fare difference when you rebook. Please
reply to this email if you want me to have one of our Air Travel Services
specialists contact you to discuss your options in rebooking your credit. Kindly
provide the best time and phone number to contact you.We look forward to
hear from you.Sincerely,Nico T[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:I maintain that this contract was deceptive and unethical, but I will pay the amount listed to avoid having to experience any more of the worst customer service I've ever had through Priceline. I ask that the Revdex.com make a record of this complaint in hopes that if enough people complain, Priceline will lose its accreditation and suffer a slow and painful descent into bankruptcy.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The rental car company kept all the paperwork that we had when we turned the car in.  The agreement was made through Priceline. The only thing we have is the original agreement. There are credit card charges, but [redacted] should also have those. 
Sincerely,
[redacted]

Dear [redacted]
 
Thank you for taking the time to contact us
regarding  for Trip Number [redacted]
 
class="MsoPlainText">We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand you are requesting for a refund of your
reservation because you advised you were not provided the airline policies or a
copy of the insurance policy prior to purchase. We reviewed your request and
sent you a copy of your contract page in a separate email for review.
Please note, our ability to change/cancel an airline
ticket will depend on the airlines fare rules and this information was presented
prior to purchase. In addition, the terms and conditions of your travel
insurance was also presented prior to purchase. Please note that travel
insurance protects against issues such as illness, injury, and death. If you
have additional questions about your coverage, please contact [redacted]
[redacted] (within United States) or [redacted]
(International), or visi[redacted]
 
Furthermore, our records indicate your ticket is non
refundable and your ticket was placed on hold for future use and the new travel
must be completed by June 2, 2017. In addition, please note that your travel
credit is non-transferable, is valid only on SWISS, and is subject to an
airline-imposed exchange penalty plus any difference in fares and a
30.00 USD non refundable processing fee per ticket
service.
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
Junko Alonte
Executive Offices