Priceline.com

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear
[redacted],
We are...

sorry to hear your experience with the travel insurance company in order
to cancel your reservation at the [redacted]. Also, we
apologize if you are dissatisfied with our service. Customers are our number
one priority, and we work hard to make your experience with us a positive one.
Your feedback is appreciated.
You can view a Description of Coverage by visiting the Help section of our website,
and entering the keywords Travel Insurance. The claims procedure, as well as
information on supporting documents needed, can be found in the 'Claims
Procedure' section of the Description of Coverage.
If you have purchased insurance, you can also view the coverage in the
Important Information section of the itinerary displayed on the website; select
the “Trip Protection Description of Coverage” link.
If the Description of Coverage does not fully answer your questions, please
contact the plan administrator, [redacted]. Their phone number is: [redacted]. If you are calling outside of the United States, please dial
[redacted]. Their email address is: [redacted].
Agents are available Monday through Friday from 8:00 a.m. to 10:00 p.m., and
Saturday 9:00 a.m. to 5:00 p.m. Eastern Time.
Thank you for choosing to email us today. I hope you found my reply helpful!
Please email us again if you need anything else.
Sincerely,
[redacted]
Your reservation from Mar 23, 2015Confirmation emailed to: [redacted]Itinerary details may also be accessed from My Trips.
See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted])
Remember to bring a valid government-issued photo ID with you to check-in.
Please confirm your flight information and check-in location with the airline prior to each departure.
Baggage fees are not included in your trip cost
Print Receipt
Email Itinerary
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Add Trip Protection
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Add Economy Car for $79/day See Details Add Economy Car from for $79/day See Details Add Economy Car for $79/day See Details Add Economy Car from for $79/day See Details
Add Compact Car for $80/day See Details Add Compact Car from for $80/day See Details Add Compact Car for $80/day See Details Add Compact Car from for $80/day See Details
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Saveup to 40% Add a Rental Car to Your Trip
Priceline Trip Number: [redacted]
You have Added a at [redacted]. This is your Added reservation at [redacted].
[redacted] 4 out of 5 star Hotel [redacted] 4 out of 5 star Hotel
See hotel details See hotel details
See map
Check-in:
Mon, Mar 23, 2015 - After 03:00 PM
Check-out:
Wed, Mar 25, 2015 - 12:00 PM Add a night to your reservation
Address:
[redacted]
[redacted]
[redacted]
Phone number:
[redacted]
[redacted]
Number of rooms:
1 roomNeed to add a room?
Reservation name:
[redacted] c tseng
Room 1: [redacted]
Rate provided by:
Hotel confirmation number:
[redacted].com booking ID:
Booking.com confirmation number:
[redacted] (Pincode: [redacted])
Room 1: [redacted] (Pincode: [redacted])
Amenities:
Free Internet
Pet Friendly
Non-Smoking
Gym
Restaurant
Handicap Accessible
Business Center
See all amenities See all amenities
Parking
Pets allowed
Internet services
Billiards
WiFi
Free WiFi
Private parking
On-site parking
WiFi available in all areas
Room type:
Queen Bed - Standard Room - Wifi
All rooms are booked for double occupancy
Important Information
Additional information
Your guest room confirmed through priceline will include 1 (one) bed, (guest room size approximately 144-150 sq. ft.), perfect for one or two travelers.
Bedding choice
Your reservation has been made for the following bed type: Queen Bed - Standard Room - Wifi
Bedding policy
All rooms will accommodate up to 2 people. Special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline.
Canadian GST policy
Cancellation policy
Remember, your Priceline hotel reservation is non-refundable, non-transferable and non-changeable.
Check-in
When you check-in, please present the confirmation number(s) printed above (one for each room) and your photo ID at the Front Desk. In addition, the hotel will require a major credit card to guarantee incidental charges (phone calls, room service, parking, resort fees, energy charges, etc.) that you may incur while staying at the hotel. Should you have a special request, please contact your hotel directly at the number listed above to coordinate your arrangements.
Checking-in
Destination policy
Guarantee policy
Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
Origin policy
Pet policy
Resort fee

Cancel Reservation Cancel Reservation
Trip Protection Information
Insurance company:
BerkelyCare
Coverage:
Trip Protection Description of Coverage
Claim forms:
To request a claim form visit [redacted]
Phone numbers:
[redacted] International [redacted] International
Email address:
[redacted]
Priceline Trip Number:
[redacted]
Worldwide Emergency Assistance
Service provider:
On Call International
Phone numbers:
Please take these phone numbers with you when you travel [redacted] International
Available services:
Pre-departure travel assistance, medical assistance and emergency services

Our records indicate that  the $100
cancellation fee was waived by the cruise company and the $24.99 processing fee was also refunded as a goodwill gesture. 
.

This is the most flagrantly dishonest cartel in the US
It operates under a string of straw companies.
[redacted], priceline.com, [redacted],
86% of foreign hotel bookings are done through these racketeers. Customers pend many hours searching these web sites without knowing it is all the same company. They sell uninhabitable and overpriced rooms and once they get your credit card information, you will never get your money banks. They are aided and abetted in their lucrative frauds by the credit card industry. Incredible how notorious and audacious they are and the stock is sky high despite being steeped in fraud. They cannot be contacted and so far have proven to be beyond the reach of the law. But so was [redacted]. Sooner or later they will be brought to justice, hopefully in 2017,

Dear [redacted]
Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
This is regarding your request for a partial refund of your purchased Collision Damage Insurance.
 
After careful review of your concern, we decided to process a partial refund of your purchased insurance. The refund will be based on the unused days of your rental. Based on Budget's record, you picked up your reservation on February 7, 2015 at 12:29 p.m. You returned the vehicle on February 15, 2015 at 3:02 p.m. Rental car reservations are charged per 24 hour time block. The time the vehicle was returned resulted in an additional rental day. This means that you have a 9-day rental.
 
Collision Insurance (per day):  $9.00Unused rental days:  19 days (28 number of days booked - 9 days used)
 
Refund:  $171.00 (19 days x $9.00)
 
We forwarded a refund request for the amount of $171.00. This will go through a review process. You will be advised of the outcome of the review within 14 days. Once the refund has been approved, it will be processed through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.
 
We apologize for any inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]Executive Offices
 









Read More Customer Complaints:

416
417
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Complaint: [redacted]
I am rejecting this response because:
We have provided photographic proof to priceline that what is showing in the priceline system is not what was shown to us before confirming the reservation. I've uploaded this screenshot to [redacted] for review. I await something other than a formletter explaining how and why what I was shown and agreed to differs from what priceline shows.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer.  Thanks.
 
[redacted]
 
size="3" face="Calibri">We are contacting you today regarding your reservation at the [redacted]rand Hotel booked under Trip Number [redacted]
*
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you checked out early from the hotel due to quality issues and you would like to be refunded for the reservation.
 
We contacted the hotel and verified that you checked out early from the hotel. We requested for exception; however, the hotel only allowed a refund for the unused night. As a gesture of goodwill, we processed an additional one night refund for your reservation. We processed a total refund of 116.82 USD which is equivalent to two nights of your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account.
Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize; however, we are unable to refund your reservation in full.
 
As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 20% discount excluding taxes and fees. Below are the details of the coupon:
 
[redacted]
[redacted] 30, 2017
 
We apologize for the inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

Booked a rental car in Orlando through Priceline for October 14, 2014.
On October13, 2014 received an Email of my airline [redacted] about a tropical storm waiver because os Storm Gonzalo.I was flying from Ponce, Puerto Rico to MCO, waiver code [redacted].
I changed the trip one day and called Priceline "Customer Service" where someone in India answered, after telling him what happened he said nothing could be done, that I could not change the reservation and I had to pay for it.
I just erased their website from my computer, will NEVER use them again.
RMC

Complaint: [redacted]
I am rejecting this response because:
This is a total lie either by priceline or by the hotel, because we have a phone record as well as both my wife and I as witnesses showing that we made a call at around 10:00 on the morning of the 14th to that hotel. During that time my wife spoke to the woman and she said she would cancel the reservation. Now whether she actually did or not, I cannot verify because I was not in her presence, but we did follow the directions completely to make the cancelation and it was stated in the directions that if we did such we would receive a refund. Either Priceline or the Hotel is scamming us and I am sure this has been done to many others. Here is the direct statement from priceline's receipt to us: Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, July 16th (local hotel time). We cancelled on the 14th at a little after 10:00 so we should receive a full refund as stated in the policy. If you need proof of our call to the company with the date and time, I will call my phone company and have them provide it. I have also attached priceline's full contract with us that I have quoted from. They are breaking their own contract and therefore need to be held responsible! Thanks
[redacted]

Revdex.com, Inc.
We are sorry that the consumer was unaware that the
Express Deals reservation selected would not include a spa as an amenity.
The consumer
states: “I went through the booking, skimmed over the fine print and paid.
After booking, I looked through my reservation on the hotel revealed and it
said no spa.”
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase.
The
amenities listed on the contract page do not include a spa.
We are sorry that the consumer’s selected purchase is non-refundable,
and we are unable to further assist.
Thank you for the opportunity to clarify.
Sincerely,
**  [redacted]
Priceline.com
This contract for request number [redacted] was originally
initialed on 2014-07-29 14:59:52
$87 per night
3 Star Hotel in
Downtown [redacted] - Crown Center Area for $87/night
This deal saves 25% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Star Rating:




What hotel is this?




Guest Score:




Rated


7.0


out of 10 (or higher)




Guaranteed Amenities:






Free Internet in room


Restaurant





Business Center


Fitness Center





Check In:




Fri Aug 1, 2014




Check Out:




Sun Aug 3, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation [redacted]
[redacted]
[redacted]








Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Downtown [redacted] - Crown Center

















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $20!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$87




Rooms:




2




Nights:




2




Room Subtotal:




$348.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$79.92




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$427.92


427.92
427.92 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.


[redacted] I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Complaint: [redacted]
I am rejecting this response because:
We could not stay in the room, yet they refuse to refund. Priceline blames hotel. Hotel blames Priceline. I end up paying for a service that I was never provided. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I just thought the Revdex.com would want to know what kind of company they are dealing with.  I am sure that this is not the first, nor the last complaint you have gotten regarding this company.   As of July 17th I have received an email from them Priceline stating that they have cancelled my reservation, cancellation #[redacted], and they are not refunding my money as in the response I got today from you in your most recent email.  So even if I bit the bullet and agreed to stay at this particular hotel, I no longer have reservations there and have had to yet bear the expense of another more suitable hotel for the State Fair.  No room, no refund, what the heck?
What a disappointing experience for me.  I reported Priceline to the Revdex.com because first to deal with a business who cares so little for their customers needs and wants; to thumb their nose at me when I offer them more money to stay at another hotel of their choosing with transportation to the State Fair; who obviously do not care about getting repeat business back; who have used the word play in making people believe that they can upgrade when they really can't.  I would have never initialed that under the conditions had it been made clear to me that they would not take more money from you for an upgrade.  It was convoluted at best.   
I have contacted my credit card company that I will be disputing the claim.  I thought that you should know about how they used me and I thought you would care about your consumers out there. 
Sincerely,
[redacted]

We are truly sorry that the consumer is not...

pleased with the Published
Price one star hotel accommodations she selected from a list of properties, and
requests a refund. Prior to purchase, priceline provided the consumer with
reviews about the overall quality, cleanliness, location, and amenities of the
one star hotel. Upon reviewing this information, the
consumer chose to select this property.
 
This matter
concerns quality claims that can only be validated and addressed by the [redacted]. We are sorry that we are unable to assist the consumer any
further in this situation and suggest that the consumer/Bureau contact the property
at the following contacts for any further assistance
concerning this matter.
 




















Hotel:

[redacted]
[redacted]

 

 

 

 

Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
priceline.com

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We contacted the hotel on behalf of the consumer
and have been advised that they did not receive any comments from the guest
upon check-out, and are unable to provide a refund. The consumer/Bureau may contact
the property directly for any further assistance.  We are sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Tried to book a flight through Priceline.com. Gave me an error saying that it was unable to book the flight. So I tried again another 4 times. Then went to [redacted] to book the flight worked like a charm. I received a confirmation number though [redacted]. The later when I checked the email. I received one from Priceline.com. They had charged my account. So now I have 2 sets of tickets. I called Priceline. They told me that they did not have any issues with their system. They also told me that they could not do anything to help me. Basically all Pricelines fault yet they will not refund my money. They told me I need to have [redacted] refund my money. In my opinion, it is not [redacted] fault, and Priceline should refund me.

Complaint: [redacted]
I am rejecting this response because:
The issue is that I did select the correct pick-up and drop-off locations of [redacted] to [redacted] airports...  The next page was the name your bid page...  there was no confirmation on this page as to what I was bidding for.  After the bid was accepted it said it was the same locations: [redacted] to [redacted].  Which is what they show AFTER the bid was selected.  That is the error. 
 
I thought I was clear when I put in my complaint.  Should I submit another complaint or can we re-open this one?  Ideally I'd like to try again and hope they get it right, but am afraid to do so since they probably won't refund anything next time.  I've used Priceline a lot in the past but never attempted a car rental using different pickup and dropoff locations. 
 
Maybe if they contacted me to work with me I can show them what happened.  Please let them know I'd like their assistance in this matter.
 
Thanks again and I really appreciate your help.
 
 
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: did they give us the credit or not it was not clear in the letter
Sincerely,
[redacted]

Hi.  Please see the response below that we have emailed to our customer. Thanks.
 
Dear [redacted]
 

face="Calibri">Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices.
 
We are sorry for any inconvenience for any rate difference when you exchanged your tickets. We completed a refund request in the amount of
$28.20 to be issued back to your account. Please allow 7-10 business days for the funds to appear back to your account.
 
Thank you for choosing to email us today. I hope you found my reply helpful! Please email us again if you need anything else.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Mr. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your hotel reservation at the Intercontinental Milwaukee booked under Trip Number [redacted]50.
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you are requesting a full refund for this reservation as you stated you booked for a 4 1/2 star hotel; however, was provided a 4 star property.
After review of your concern we did find that your original offer was for a 4 1/2 star property; however, that offer was not accepted. In order to resubmit and offer you must change your request and we show that the agreed star rating of the hotel was changed to 4 stars. Prior to submitting any request a contact page is presented and as stated in your Revdex.com concern the 4 star rating was shown. When you agreed to continue with the offer you agreed to those terms and we are sorry if you were not happy with the hotel you were provided; however, we will be unable to provide you with the full refund that you are requesting.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Bryan B[redacted]
Executive Offices

Dear [redacted]

size=2> 
Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you wanted to change your hotel as it is not in the area you wanted, or get a refund of the reservation. We reviewed the location of your confirmed hotel. The hotel you received is in fact in the [redacted] area of the map that you reviewed on our website. When you were submitting your request, our website stated that your confirmed hotel could be located anywhere within that shaded area.
 
Prior to submitting the request, we presented you a Contract Page for review and initial. The contract gave you the opportunity to review the details of the reservation you are to purchase. We are sorry; however, you have a restricted reservation. As stated on your contract, it cannot be cancelled, changed or transferred and refunds are not allowed.
 
We sent a separate email that contains a copy of your contract page.
This page displayed the areas you selected and the terms and conditions that you reviewed before purchasing your reservation.
 
We are sorry we did not provide you with the answers you were looking for, and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices