Priceline.com

According...

to
the consumer, he/she did not authorize the purchase of a rental car at the rate
of $20 per day.
 
As noted on
the attached contract page, initialed and authorized by the consumer, when Priceline
was unable to obtain confirmation for his/her previous offer at a rate of $10 per
day, Priceline offered the option to purchase a rental car at a rate of $20 per
day, and the consumer agreed to this purchase offer; initialed the contract
page, disclosing the $20 per day rate, and clicked the “Buy” button.
 
Please
note that prior to submitting the request the consumer had the option to modify
or declined the offer before clicking “Buy Now”, and the consumer clearly chose
to accept the $20 per day rate.
 
We
appreciate  the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com
 
This checkout page for trip
number [redacted] was submitted on 2015-05-11 15:24:00













For a limited
time only, get your car for $20.00/day.
We were unable to find a rental car company
that would accept your price of $10 per day. If you do not want to increase
your offer price to $20.00, you can click here to Name Your Own Price® for a different car
type.


·       

4
·       

2
·       

AUTO
·       

AC
Unlimited Mileage
Economy Car with Unlimited
Mileage


Pick Up/Drop Off: [redacted]
Pick-up Date & Time: Monday, May 11, 2015, 08:00 PM
Drop-off Date & Time: Monday, May 18, 2015, 08:00 PM
Driver Info: [redacted], Age: 25 and over
Rental Car
Company:

Total Charges
7 Days at: $20
/day


Total:$231.78



Your Price Per
Day:
$20 (per day)
Total Rental Days:
7
Subtotal:
$140
Taxes and Fees: (details)
$91.78
Total
Charges:
$231.78
Best Price Guaranteed
Prices are in US dollars.

Traveling with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child seat
options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.

Infant Child Seat
For infants less than one year and under 20 lbs

Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height

Booster Seat
For children weighing 40 to 80 lbs

Flight
Information (optional)
 
This will be used
by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:





Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase.
Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've reviewed your information above, please review the
following rules regarding rental cars issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If
your request is successful, Priceline will immediately lock in your
reservation and charge your form of payment. If your reservation is not
successfully booked, you will not be charged.
·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only
the driver will be able to pick up the rental car at the counter and must
present a valid driver's license in his/her name. An additional driver can be
added at the counter for a fee payable directly to the rental car company.
·       
Prices
are not guaranteed until booking is completed.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

[redacted]
I have read, accept and agree to abide by priceline.com's terms
and conditions and privacy policy.

The consumer references the disclosure on the
contract page captioned under Important Information (highlighted below), and
requests a refund for a non-refundable non-changeable hotel room purchase.
Important Information
·       
Guarantee Policy:
Reservation is guaranteed for arrival on the confirmed check-in date only.
If you don't check-in to the hotel on the first day of your reservation and you
do not alert the hotel in advance, the remaining portion of your reservation
will be canceled and you will not be entitled to a refund.
This information clearly informs the consumer
that if he/she does not check in on the first day of the reservation (check-in
date) and does not alert the hotel in advance that he/she will be late (due to
a flight delay, etc.) the reservation will be cancelled and the consumer will
not be entitled to a refund. Therefore, if the consumer does not check-in on
his/her check-in date, the hotel will consider the guest a “no-show” and cancel
the reservation. The consumer will not be accommodated if he/she does not check-in
on the confirmed check-in date.
This reservation remains non-refundable as disclosed on the
consumer’s initialed contract page.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

This contract for request number [redacted] was originally
initialed on 2014-06-09 08:03:47











Homewood Suites By Hilton® Chattanooga-Hamilton Place








2250 Center Street
Chattanooga, TN 37421





Check-In: Mon, Jun 30, 2014Check-Out: Tue, Jul 1, 2014Nights: 1 NightsRooms: 1 Room


Room1: [redacted]


Room Type: 1 Bedroom Suite - 1 King Bed + Sofabed - Nonsmoking -
Breakfast, Free Internet, Full Kitchen


Hotel Freebies:


Special Discount $18 off — Free
breakfast, free internet in room and free parking





Summary of Charges





























Room Cost:


avg. per room, per night




$101.15




Rooms:




1




Nights:




1




Room Subtotal:




$101.15




Taxes & Fees :




$16.78


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$117.93


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important
Information











































•




Room Description: 1 King Bed 1 Bedroom Suite Nonsmoking Comp Hi Speed
Daily Hot Brkfst Lite Meal M Th Separate Bdrm Living Rm Sofabed Full
Kitchen




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Special Discount $18 off — Advance Purchase Offer Details.


Free breakfast, free internet
in room and free parking


Promotion Details


Negotiated Specials may be
limited to certain dates and subject to availability.


x
close window




•




Cancel Policy: For the room type and rate that
you've selected, you are not allowed to change or cancel your
reservation. If you cancel your room, you will still be charged for the full
reservation amount.




•




Guarantee Policy: Reservation is guaranteed for arrival on the confirmed
check-in date only. If you don't check-in to the hotel on the first
day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged
the total cost above at time of purchase. Prices and room availability
are not guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase.
Prices and room availability are not guaranteed until full payment is
received.




•




Pet Policy: PETS ALLOWED: 35.00 USD Non-Refundable fee required.
Maximum Weight - 70lbs




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























Initial Here:








I have read and agree to abide by the Terms and
conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:That is the problem. One representative told from the fraud department states they would credit my account but my bank had to speak with them since it was so old. Then my bank tries to call them and left messages but with no success of contact. An email address that your rep provided to me and my bank was invalid. 
When I tried to call the fraud department again I spoke with a rep who was rude and would not allow me to tell him situation. When I advised that I would report y'all to Revdex.com and that I would contact a lawyer, he told me to go right ahead and kept telling me bye bye anytime I tried to speak after that. 
I am getting nothing but the run Asround from this business.
Sincerely,
[redacted]

The consumer selected a Published Price rental car reservation with [redacted] Corporation.
Payment for this reservation is due when the car is returned to Hertz,
and will be...

charged and collected by [redacted] Corporation.  We apologize for any inconvenience experienced
by the consumer, and we are sorry that [redacted] was unable to accommodate the consumer’s
reservation.
Sincerely,
N D[redacted]
Executive Services
This
checkout page for trip number [redacted] was submitted on 2016-02-19 14:05:02



 
Previous Page    /   Your Booking Details
4 2 auto ac  Unlimited
Mileage
Compact Car - Ford Focus or similar†
make / model not
guaranteed
Pick-up / Drop-off:
[redacted]
Pick-up Date &
Time:
Friday, February
19, 2016 - 4:30 PM - Hours of operation
Hours Of Operation for Pick-Up Location

Opening time


Closing time


7:30AM


6:00PM


[x] close window
Drop-off Date &
Time:
Friday, March 11,
2016 - 12:00 PM - Hours of operation
Hours Of Operation for Drop-Off Location

Opening time


Closing time


7:30AM


6:00PM


[x] close window
Rental Car Company:
Pay at Pick-up Free Cancellation


Add Child Seats and Special
Requests (Optional)

You can request any of the options below. These requests cannot
be guaranteed and additional
fees may apply. Contact the rental car company to confirm
availability.

Child Seats

0
Infant Child SeatFor infants less
than one year and under 20 lbs
0
Toddler Child SeatForward facing for
children weighing 20-40 pounds up to 40 inches in height
0
Booster SeatFor children
weighing 40 to 80 lbs

Special Requests

Left Hand Handicap Control
Right Hand Handicap Control
Navigational System
Ski Rack

Add
Collision Damage Coverage
Get Collision Damage
protection now! Purchasing at time of booking is almost always less expensive
than waiting to purchase coverage at the counter. See additional
information
·       $35,000 in Primary Coverage so you won't
need to file a claim with your regular insurance
·       Includes cost of repairs for collision or
damage to a rental car
·       Allows for cancellation with 100% refund up
until requested pickup time

Yes,
I'd like to purchase collision damage coverage for $11.00 per day.**For
customers with a New York State billing address the fee will be $9 per day
No
thanks. I prefer to decline coverage.


Summary
of Rental Car Charges

An estimate of your
rental car reservation is shown below. Prices may vary depending on special
requests and items purchased at the counter.
(CCAR|3|R|N
SJCN21|SJCN21|418.08)
Weekly Rate:
$418.08   (3 x $ 139.36 )
Taxes and Fees:
$61.50
Total Amount Due at
Pick-Up: Prices are in US
dollars.
$479.58 $528.49
You save $48.91 Pay at Pick-up
Additional
payment required for special equipment.
Collision Damage Coverage
Amount Due Now:
$231.00 (21 x $11.00) Due today. Collision Damage
Coverage will be charged in USD.
Taxes and Fees
Here is a breakdown of the estimated taxes, fees, and
surcharges that apply to your reservation when you pick-up your rental car:

Tax


$38.59


VEHICLE LICENSE
FEE RECOVERY:


$21.42


ENERGY SURCHARGE:


$1.49


Total Taxes, Fees
and Surcharges


$61.50


Prices are in US dollars.
[x] close window
Driver
Information - Must match photo
ID
The driver may need
to provide a credit card at the rental counter. Please review the acceptable forms of payment
for this car rental to determine the specific requirement.
First
MI
Last
Under 25?
[redacted] Gold Plus
Rewards: Apply Other
Promo/Discount Codes   (Optional)   
Corporate
Discounts or Special Rates
Please enter any
special rates or promotional codes that you would like to apply to this
rental car reservation. Be sure to confirm that these discounts have been
applied when you pick up your rental car.
Corporate Discount
(CDP, AAA Discount Number)
Rate Code (RQ)
Promotional Coupon
(PC)
Close



Important
Information
Once you've reviewed
your information above, please review the following rules regarding rental
cars issued through priceline.com:
·      
If you purchase
collision damage coverage with this rental car reservation, you will be
charged now for the coverage. Cancellations with 100% refund will be
permitted for Collision Damage Coverage until your scheduled pick-up time.
·       Payment for this reservation is due
when the car is returned and will be charged by [redacted] Corporation.
·      
Additional charges
may apply at the counter if you pick up or drop off the car at a different
date, time, or location than you requested for your reservation.
·      
Only the driver will
be able to pick up this rental car at the counter. An additional driver can
be added at the counter for a fee payable directly to the rental car company.

·      
Additional charges
may apply for drivers under the age of 25.
·      
[redacted] Corporation
will charge the driver at the rental counter for optional items you add to
your reservation, including any child seats or special requests such as
pre-paid fuel.
·      
The driver will be
required to present a valid driver's license and a valid credit card in
his/her name at the counter for the refundable security deposit. Rental car
companies may have different requirements for customers who will only have a
debit card at the time of pick-up. For more specific information or to
determine whether a debit card deposit is allowed, please review acceptable
payment options in the partner's policy information. Pre-paid cards or cash
will not be accepted for the security deposit.
·      
Your car will be
reserved for unlimited mileage, but some car companies have additional
restrictions regarding mileage. Please refer to [redacted] Corporation's specific
policy.
·      
Please see location
specific rental policy and rules information
[x] close
window



I agree to Booking Conditions, [redacted] Rental Policy and Rules,
and Terms and Conditions by
booking this car.

Dear [redacted]
We are contacting you today regarding your hotel
reservation at the [redacted], Henderson booked
under Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, your
original hotel is overbooked and will be unable to accommodate you for your
reservation. We apologize for any inconvenience this may have caused.
Per our conversation, we have secured alternate
accommodations for you at the below property.
Trip Number: [redacted]
Hotel Name: [redacted] Hotel
Phone Number: ###-###-#### Hotel's Address: [redacted] Check In Date: Thursday, April 7, 2016 Check Out Date:
Saturday, April 9, 2016
If you have further questions, please contact us directly
at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted]94 when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the
United States or Canada.           
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I will accept this resolution as long as the priceline management team agrees to it. The wording is a little sketchy due to it not being a confirmed resolution.

Hello,
I am forwarding an email from Priceline's Customer Service Dept.  in which they acknowledge that I was unaware of the reservation.
Thanks so much for your help with this.
[redacted]
Tel. [redacted]
---------- Forwarded message...

----------
From: "Customer Service" <[email protected]>
Date: Jul 1, 2014 1:37 PM
Subject: Recent Travel Inquiry ([redacted])
To: [redacted]
Dear [redacted],
We apologize for any difficulty you may have experienced attempting to
reach our telephone Customer Service Team for a trip to [redacted]
Our records indicate that you have already spoken with a Customer Care
Representative and have been advised that as you like to cancel as you
were not aware of the reservation and advised that your reservation is
non refundable, also you were transferred to supervisor and was advised
the same.
Any inconvenience is deeply regretted.
Sincerely,
[redacted]
Customer Service Specialist
<br><br>Original Message Follows:
------------------------<br>This is absolutely ridiculous. The phone
number you gave me is the automated system. I want to speak with a
manager immediately. Please have him or her call me directly at [redacted]
[redacted]
[redacted]
On Jul 1, 2014 2:20 AM, "Customer Service" <[email protected]>
wrote:
Dear [redacted],
 We apologize if you are dissatisfied with our service. Customers are
our
 number one priority, and we work hard to make your experience with us a
 positive one.
 We are sorry for any confusion, on viewing our records we can see that
 your request was accepted on 06/24/2014 at 03:47:31 and we also send an
 itinerary of your reservation at your email address on 06/24/2014
 03:49:35.
 We apologize for any difficulty you may have experienced attempting to
 reach our telephone Customer Service Team.  In order to cancel your
 reservation, you'll need to contact our Customer Service directly at
 ###-###-#### before your departure date for further assistance.
 Depending on your fare rules, you may be able to change or cancel your
 reservation. If a change is allowed, the airline may require additional
 fees, which could range from $150 to $250 per ticket, a $30 USD per
 ticket service fee, and you would be responsible for any increase in
the
 fare (due to availability).
 Moreover, you can review the specific rules and restrictions associated
 with your fare by viewing the link that is in the "Need to Make a
 Change" section of your itinerary that is displayed on our website.
 Any inconvenience is deeply regretted.
 Sincerely,
  [redacted]
 Customer Service Specialist
 <br><br>Original Message Follows:
 ------------------------<br>Subject: Charges on credit card statement
  Product: AIRLINE
  Category: About Airline Tickets
  Name: [redacted]r
  Email Address: [redacted]
  Itinerary :[redacted]86
  Comments :First, I am extremely dissatisfied with your customer
 service. There is absolutely NO WAY to speak with a live person when I
 call the Priceline number. Second, I am writing because I tried to book
 3 air tickets through priceline, request # [redacted]86. When I clicked
 online to purchase the tickets, I received a message stating that there
 was an error. When I called Priceline and typed the request #, I heard
 an automated message stating that Priceline was unable to confirm the
 tickets with the airline, and that my credit card had not been charged.
 I therefore booked the tickets through another provider. However, my
 credit card has been charged ($580.15 x 3) and a $21 fee from Priceline
 (reference #[redacted]427441743). Please issue a credit to my Amex
credit
 card in the amount of $580.15 x 3 (total of 1740.45) AND a credit of
 $21, since I did not purchase anything from Priceline. Please call me
on
  [redacted] if you have any questions. [redacted] Tel. [redacted]
 [redacted]

Complaint: [redacted]
I am rejecting this response because:
This does not address the issue. I would like to conference with Revdex.com and priceline.com to fully explain the situation.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find my account has been credited finally. However, the numerous calls, delays and roadblocks placed in my path were awful. This is some of the worst customer service I have ever received for something that should have been an obvious quick fix. The business acted like they were doing me a favor by returning my money - something they sold me after they told me their was no sale. Priceline has lost a customer and probably several as I can not recommend them.
Sincerely, and thanks for your help,
[redacted]

MESSAGE:
I am writing in regards to complain[redacted] Priceline.com has addressed the issue and has completed a refund for...

the amount over charged.
Thank your for your assistance,
Jose Ramirez

I have
received the consumer’s additional comments. 
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Attached hereto, is a copy of the consumer’s initialed contract
page authorizing the non-refundable, non-changeable terms and conditions of the
selected reservation, including the passenger name, which was entered and authorized
by the consumer.  I am sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
This contract for request number [redacted] was originally initialled on Thu Jul
30 00:16:28 EDT 2015
We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed below and much more and
much more for $17.00 per person.
100%
Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of
traveler, family members and traveling companions, death in the family, job
loss, natural disaster at departure or destination city or other specified
events.
$500
Baggage and Personal Effects reimburses for
lost personal effects as well as checked baggage throughout your trip.
$50,000
Emergency Evacuation coverage pays for the cost of
medical transportation to the nearest medical facility and/or to your home in
the event a serious medical situation requires an evacuation.
$1,500
Medical Expense Coverage
$10,000
Travel Accident Protection
24/7
Hour Live Travel Assistance A real person available to assist you any time of
the day with last minute flight or hotel changes, luggage locator services,
cash transfers, medical assistance services and emergency services.


We
Found a Great Deal for You







$341

If you can raise your offer
price we can get you tickets for $341 per ticket including taxes
and fees.

 






























Departing Flight Information - Friday, August 7, 2015




From:[redacted]

To:[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

Returning Flight Information - Monday, August 10, 2015




From:[redacted]

To:[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

 









[redacted] 
 

Summary of Charges































Airline
Ticket Offer Price:

$287.82
per ticket

Govt Taxes, Airline Fees and Agent Fees:

$53.60
per ticket

Airline
Ticket Trip Protection:

$0.00
Declined+ Add now Recommended!

Number
of Tickets:

1


Airline
Ticket Delivery:

$0.00
(Electronic Ticket)

Airfare Subtotal:

$341.42

Total Trip Cost:
(All prices are in US dollars)

$341.42

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets are
non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip, coach class tickets
issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets issued through Priceline are
not eligible for frequent flyer miles. Priceline customers are protected by
the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that accepts your price, we'll
immediately purchase your tickets using the payment information you
provided.

•

You will be issued electronic tickets. Remember to bring
a valid government-issued photo ID with you to check-in. Photo ID must match the passenger
name provided.



Once you click "Buy My Tickets Now"
below, we'll immediately purchase your tickets using the payment information
you provided to us. In most cases, your complete flight itinerary will be ready
for you in seconds. Remember, these tickets cannot be cancelled, transferred or
changed.





[redacted]
** 



I have read, accept and agree
to abide by Priceline.com's terms
and conditions and privacy policy.

Please note:
If you are ready to purchase, please select "Buy My Tickets Now". Due
to constantly changing airline inventory, ticket availability is not
guaranteed. You will be charged only upon a successful booking.

Complaint: [redacted]
I am rejecting this response because:
Good afternoon,
 
I am forwarding you a communication I received from Priceline, in which they indicate that US Airways has cancelled my reservation. Since I am not receiving the services that I allegedly contracted for (my position is still that no contract was entered into), I should receive a full refund from Priceline.
 
Please let me know if you need any further information.
 
Thank you,
[redacted]
Tel. [redacted]
 
 
---------- Forwarded message ----------
From: 'Travel Support Team <[email protected]>
Date: Mon, Jul 14, 2014 at 7:01 AM
Subject: Executive Offices Airline Trip Number [redacted]86 (K[redacted])
To: [redacted]
Dear [redacted],
Thank you for taking the time to contact us regarding your airline
reservation for Trip Number [redacted]86.
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand that you
are requesting a refund for your ticket reservations as you have
received an error message during booking.
We have reviewed your record and verified that no system error occurred
during the booking of your reservation. The reservation was booked per
your request. We have contacted the airline, and US Airways have
informed us that they cancelled the reservation due to duplicate
booking. They advised that you may be eligible for a refund and this is
subject to approval. However, since you disputed the charge with your
bank, we will be unable to proceed with the refund request. You will
need to wait until your bank or credit card company resolves the charge
back with our company and/or the airline.
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
[redacted]
Executive Offices
 
 
--
Sincerely,
Maria Riegger

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. We
have reviewed this concern and verified that you searched, booked and paid for
coach cabin tickets. As an apology for the confusion, we can submit a refund
request for $100 or you may upgrade you tickets to business class via voluntary
exchange paying all fees and additional airfare. We apologize; however, we will
be unable to upgrade your tickets for no fee. If you would like to upgrade your
ticket for a fee, please contact us back before your current scheduled
departure date which is Friday, June 19, 2015. If you have further questions,
please contact us directly at [redacted]. The Executive Office hours are
9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted] when you contact us. Please note
that the number provided above is a United States phone number, and you may
incur toll charges when calling from outside the United States or Canada. I am sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: 10018932
I am rejecting this response because: This is not the screen that I seen when I went onto the site and inputted my bid. This is the same response that I got from them when I called. I had to input my information before I would get an acceptance of the price and then you could not back out once they had your information.
Sincerely,
Jennifer Haley

We are in receipt of the complaint initiated
by the above-mentioned consumer and appreciate the opportunity to respond. 
 
The consumer states that she submitted several
bids for a rental car and intended to book an SUV type vehicle; however,
received confirmation for an economy type rental car. The consumer is
requesting a refund for the one day cancel fee charged for the cancelation of
the reservation, and also requests that Priceline change the cancel policy
associated with Name Your Own Price reservations.
 
Priceline offers a variety travel
service options, including Published Price rental car reservations that do not
require prepayment and offer free cancelations.
 
When selecting a reservation, and prior
to purchase, the consumer is provided with the cancel policy associated with each
reservation.
 
In this case, the consumer chose to
select a Name Your Own Price reservation that provided greater savings and less
flexibility.
 
Attached hereto is a copy of the
consumer’s contract page authorizing the non-refundable, non-changeable terms
and conditions of the selected reservation, including the car type, selected and authorized: Economy Car with Unlimited Mileage.
 
I am sorry that the consumer’s selected
purchase is non-refundable and we are unable to issue a refund for the cancel
fee.







Sincerely,
[redacted]
priceline.com
 
 
 
 
This checkout page for trip number
[redacted] was submitted on 2015-06-26 15:39:52









 


·       
4
·       
2

·       
AUTO
·       
AC
Unlimited Mileage
Economy
Car with Unlimited Mileage


Pick Up/Drop Off: [redacted]c
Pick-up Date & Time: Saturday,
July 11, 2015, 11:00 AM
Drop-off Date & Time:
Thursday, July 16, 2015, 11:00 AM
Driver Info: [redacted], Age:
25 and over
Rental Car Company:
Total Charges
5 Days at: $78 /day


Total:$450.65
Summary of Charges
Your Price Per Day: $78 (per
day)
Total Rental Days:5
Subtotal:$390
Taxes and Fees: (details)$60.65
Total Charges: $450.65 Best Price Guaranteed Prices are in US
dollars.

Traveling
with a child or infant? Add a child seat

Add Child Car Seats (Optional)
 
You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.
0
Infant
Child Seat
For infants less than one year and under 20 lbs
0
Toddler
Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster Seat
For children weighing 40 to 80 lbs

Flight Information (optional)
 
This
will be used by the rental car company to monitor flight delays.










What Airline are you Flying?

Your Flight Number:

-- choose --



Don't Forget
Collision Damage Coverage!
Collision Damage Coverage will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       
Provides
Primary Coverage
·       
Includes
cost of repairs
·       
Cancel
with 100% refund
Important Information
Once you've
reviewed your information above, please review the following rules
regarding rental cars issued through priceline.com:
·       
Rental
cars are non-refundable, non-transferable and non-changeable even if the
reservation is not used.
·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.

·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.
·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.
·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.
·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.
·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.
·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.

Initial Here:
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Our records indicate that  a refund for $73.44 was processed on July
28, 2015,

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence. According to Ms. [redacted], she intended to purchase
a rental car for either $2.00 or $4.00 per day, and did not authorize the purchase
of a rental car at the offer price of $20 per day. Attached hereto is a copy of
Ms. [redacted]’ initialed contract page authorizing the purchase of a
Premium [redacted] or similar at the rate of $20 per day.  We are sorry that we are unable to assist the
consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
 
Dear priceline.com Customer,
You contacted priceline.com requesting information about one of your trips.
This link has been provided to you so that you can view the Contract Page you
were presented when you were submitting Trip [redacted]. Just click on the
link, or if that doesn't work, please copy and paste the entire link into your
browser. [redacted]
Note that in order to view the page referenced by the link above, you may need
to have [redacted] installed. If you are unable to view the above page, you
can download [redacted] from [redacted] .
If you have any further questions please visit the Help section of our website.
Sincerely,
priceline.com Customer Service Team

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond. The consumer is referencing a purchase made on 9/30/2008. Please note this purchase took place more than 7 years ago. Any transaction that permits a rebooking must be rebooked within one year from date of purchase. I am sorry that Priceline is unable to assist the consumer any further in this situation.
Sincerely,
N. D[redacted]
priceline.com

[redacted]
 
Thank you for taking the time to contact us regarding
your airline reservations for Trip Numbers [redacted]
*
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We reviewed your requests and verified the first
reservation booked was with Trip Number, [redacted] This reservation was
booked on July 17,
2016 and it is a roundtrip flight from [redacted]
This reservation is active on our system and a reservation
confirmation or a copy of the itinerary was sent to your email address two
minutes after the reservation was accepted. Our records also indicate that you
checked the status of the reservation online multiple times after purchase. Our
records indicate that you attempted to book the same airline tickets for the
same passengers on August 2, 2016 and August 3, 2016. Those attempts were
rejected because the same passengers were already ticketed.
 
Furthermore, your reservation with Trip Number,
[redacted] was canceled for a full refund in the amount of 1002.60 USD on
August 8, 2016 according to the airlines fare rules. The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days.
 
In addition, your reservation with Trip Number is
[redacted]e.
The one way tickets were from [redacted]t
(PHL) to [redacted] for the same passengers to depart on
August 27, 2016. This reservation is still active because the tickets are non
refundable according to the airlines fare rules. Our ability to change or
cancel a reservation would depend on the airlines fare rules.
Your reservation can be changed for future travel;
however, you will be responsible for an airline imposed exchange fee, any
difference in fare and a per ticket service fee. Please note this option will
no longer be available after August 27, 2016 at 5:15 PM.
 
If you have further questions, feel free to contact
customer service at [redacted]
 
Thank you for your time and we hope you find this
information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

We have received
the consumer’s additional comments.  As
you requested, we have again reviewed this matter to see if we overlooked
anything that might support a more favorable conclusion. Please note that this
matter refers to a [redacted].com purchase. A representative from [redacted].com contacted
the consumer in efforts to resolve this matter. The consumer has been requested
to contact [redacted] at [redacted].com directly.
 
[redacted]
CS Relations Executive
[redacted].com Customer Service Center (U.S.A.) Inc.
[redacted]
[redacted]
[redacted]
 
Sincerely,
[redacted]
priceline.com