Priceline.com

Dear Ms. [redacted],
Thank you for contacting us regarding your vacation
package booked under Trip Number [redacted]48.
class="MsoPlainText">The room type that stated: Room Type: Best Package Rate,
the cancellation policies associated with it would be non-changeable,
non-refundable and non-transferable. The room type you selected at a higher
rate has a flexible cancellation policy that states: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Saturday, June 18th (local hotel time).If you decide to cancel your reservation
anytime between noon on Saturday, June 18th and noon on Sunday, June 19th
(local hotel time), the hotel requires payment for the first night's stay. You
will be charged for the first night's stay including taxes and fees. Any
remaining amount will be refunded to you. Refunds or cancellations are not
available after noon local hotel time on your day of arrival (Sunday, June
19th). We are sorry if there was any confusion with the room types and prices;
however; we are not able to offer a refund or credit for the difference in
rates.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I want to understand if this hotel is in bay area then why there was another option called - [redacted] (an option that I never selected). Is it to deceive customers? And what about the answer for low price challenge? I hope the attachment was clear enough to specify direct rates were cheaper than your name your own price.
Sincerely,
[redacted]

Dear Ms. [redacted],
Thank you for contacting us via the Revdex.com regarding your reservation booked under
Trip Number [redacted]48.
We thank you for your patience while we...

research this matter for you. We have
been in contact with the [redacted] Airlines Refund Department, and currently making
attempts to resolve this issue for you. We hope to be in contact with you in 3
to 5 business days with a resolution.
Again, we appreciate your patience while we continue to work to resolve your
issue.
Sincerely,
N. D[redacted]
Executive Offices

Revdex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. According to the consumer, he/she did not enter an offer price of
$73 per night as noted on the consumer’s initialed contract page. The consumer
alleges that Priceline automatically entered the consumer’s $73 offer price.
The consumer states:
 
 “That number was automatically filled by
the business when I changed my selection of hotel types.” Please note that the consumer, and not
Priceline, enters and authorizes the offer price. Additionally, the consumer
submitted a total of 9 offers, and the consumer’s previous offer, (8th offer)
indicates an offer price of $37 per night. We are sorry if the consumer
intended to enter $37, and not $73 as entered and also authorized on the consumer’s
initialed contract page.
 
I am sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-06-03 22:54:06



Please
Review Your Request











































2 Star Moderate Hotel
Which hotel will I get?

Check-In Date:

Wednesday, June 3,
2015

Check-Out Date:

Thursday, June 4,
2015

Region

[redacted]

City Areas:

[redacted] [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Number of Nights:

1










 























Offer Price Per
Room, Per Night:

US$ 37.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 37.00

Taxes and Service Fees:

US$ 9.34

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 46.34

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation with for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you
have issues regarding the vehicle that was provided to you by [redacted]. We
reviewed your concerns with our partner and verified that since you returned
your rental car instead of exchanging it by calling [redacted]'
emergency roadside service, they will not be able to
process a refund for the unused days. As a gesture of goodwill, [redacted] had
processed a credit in the amount of $25.00 back to your credit card. For
further questions, you may contact them at [redacted]
 
We will also be sending a separate email containing a
coupon for a future reservation. The coupon will add $ 5.00 per day up to a
maximum of $ 25.00 to your offer price on your next Name Your Own Price Rental
Car request.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Better
Business...

Bureau, Inc.




The consumer
selected Priceline's Name Your Own Price service for a property located in
the area labeled City Area: [redacted]

We
are sorry that the consumer is not satisfied with the location of his/her Name
Your Own Price hotel room accommodations.
Priceline
clearly discloses that we will find a room in a hotel willing to agree to your
offer price in the shaded area displayed on the priceline.com website for the
consumer's selected area(s).
The [redacted] is clearly located in the shaded area of the
mapping guidelines for the area labeled [redacted].
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We are sorry that we cannot change, cancel or refund the purchase. Our ability
to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the reservation selected
by the consumer is non-changeable and non-refundable.
We hope you find this information helpful and appreciate the opportunity to
clarify the matter.
Sincerely,
[redacted]
priceline.com
This
checkout page for trip number [redacted] was submitted on 2015-01-08 21:19:16



Please
Review Your Request

















































5 Star Luxury Hotel, [redacted] Area
Which hotel will I get?

Check-In Date:

Saturday, January
10, 2015

Check-Out Date:

Tuesday, January
13, 2015

Region
[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Indoor or Outdoor Pool,
Restaurant, Fitness Center, Business Center, Guest Score 8/10 or Higher

Number of Nights:

3










 




























Offer Price Per Room, Per Night:

US$ 80.00

Travel Insurance:

US$ 15.00


Subtotal:

US$ 255.00

Taxes and Service Fees:

US$ 40.56

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 295.56

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

We
Recommend Trip Protection
Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.
·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important
Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you requested.
Please note it is possible that the hotel you are booked in could be a
Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Dear [redacted]
 
Thank you for contacting us regarding your reservation at
the [redacted]. booked under
Trip Number...

[redacted].
 
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you read bad reviews about
your hotel and want to cancel and receive a refund.
 
We see that your issue has already been resolved by one
of our Customer Relations representatives. Should you require additional
assistance with your refund, please feel free to reply to this e-mail.
 
I hope you found my reply helpful! Please email us again
if you need
anything else.  
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

RevDex.com, Inc.
 
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer submitted a total of 5 requests. The first 4
requests were not accepted for confirmation. However, the consumer’s 5th
and final request indicates that the consumer authorized the following city areas.
The consumer received confirmation for his 5th and final requesting these
city areas.




City Areas:

[redacted]
Downtown [redacted]

We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted]   Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted]
* We are writing to let you know that we received your Revdex.com concern in our Executive Offices....

  We understand that you did not intend to purchase your reservation. We reviewed your booking and verified that you purchased a restricted rate. Prior booking, we indicated that we will immediately charge your credit card the total room charges upon booking. We apologize; however, your reservation is non-changeable, non-cancellable and non-refundable.   I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.   Sincerely,   [redacted] Executive Offices

I have received the consumer’s
additional comments. As you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion.
 









·       
Complaint taken over the phone by Revdex.com Staff:
      Consumer
states that she booked a rental car + hotel for 5/6/15;     however the company booked the
reservation for 4/6/15. The company states that they could not change
the date, and the consumer is being charged $172.00. Consumer states that she
called to let them know of the error, and the company advised she had to pay
for the reservation of the vehicle. Consumer states the she was not made
aware of any refund clause or disclosure, and that if there was a disclosure,
she never agreed to it.

·       
Desired Settlement

Consumer wants a
full refund back to her credit card

 
I am sorry that the consumer was
unaware that she/he selected a non-refundable reservation, and believes that Priceline
confirmed the wrong dates.
 
Attached hereto is a copy of the consumer’s
initialed contract page authorizing the non-refundable non-changeable terms and
conditions of the purchase, as well as the travel dates selected and also authorized
by the consumer.
 
The consumer was provided with a contract
page/check out page listing the details of the selected reservation, including
the selected travel dates. In this instance the consumer viewed the dates listed
on the check-out page, and agreed to the terms and conditions, including the travel
dates, by initialing the contract page.
 
Unfortunately, there is nothing we can
add to what has already been stated in our previous correspondence. I am sorry
that Priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted]
Thank you for contacting us regarding your reservation at
the [redacted] and Casino booked under Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you viewed another Express
Deal reservation for a lower rate.
After further review of your reservation and as a gesture
of goodwill, we are issuing a refund request in the amount of $24 to be
processed back to the credit card as requested. Please allow 7-10 days for the
refund to be received.
I hope you found my reply helpful! Please email us again
if you need anything else. 
Sincerely,
 
Teddi C[redacted]
Executive Offices

So, After many years of using Priceline for hotel rooms and rental cards I am sad to say that will never happen again. I recently booked a hotel room for a one night stay in Chicago. When I booked the room my credit card issued a security hold and I was sent an e-mail that this charge was being processed as fraudulent. As soon as I received the e-mail which was I would say 2 days after the initial booking I contact my credit card company and told them this charge was not fraudulent and that I indeed did book this room. The charge was reinstated and I thought everything was fine. That was until about 3 days before I was making my trip and I just so happened to call the hotel to make sure everything was going as planed and was told that my reservation was canceled. When I contact Priceline I was told because the security dispute was issued I would need to rebook a room because their systems automatically cancels reservation that are flagged. Since I told my credit card company that this was my charge they paid Priceline. So now I would expect that Priceline would credit me because it is there system that automatically canceled my room but no they are trying to blame the security hold. They had no problem recharging for the stay but reinstating a reservation is not part of their procedure.

Dear
Raymond,
Thank you for patience while we researched your issue with [redacted]...

[redacted]
Airport.
We apologize that you were unhappy with your 2 star hotel accommodations at the
offer price of $28 per night and request a refund.
We
evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your
hotel fell short of this expectation during your stay.
We have contacted the hotel and spoke with [redacted] (Manager). The hotel has
apologized for the inconvenience you had during your stay. However, they
advised us that you did not bring the quality issue to the hotel's or, the
front desk's attention during your stay and hotel was not given an opportunity
to address your concern during your stay. Since, the hotel was not given an
opportunity to address your concern during your stay; they would not be able to
offer any compensation this time.
Our ability to offer any type of refund is entirely at the discretion of your
confirmed hotel. If you require any further assistance concerning this matter,
please contact [redacted] Airport Manager at ###-###-####.
Thank you for giving us the opportunity to assist you!
Sincerely,
Varsha R.
Customer Service Specialist

Complaint: [redacted]
I am rejecting this response because:
 
[redacted],
 
Thank your for response.  One of my frustrations is that I have had a very difficult time getting in contact with anyone.  In my original confirmation email, the number listed to call (###-###-####) wouldn't work, so I spent some time finding a number to talk to a live person.  Then I had a difficult time reaching someone to follow up on this through phone, Facebook, email, surveys, etc.
 
While I understand this was a 'non-refundable' purchase, this doesn't seem to be applicable when the 'purchase' wasn't as promised.  The reason we selected this Express Deal was because we were guaranteed a pool, which was extremely disappointing when you have a 4-year-old who was told they were going swimming.  
 
Not only did this hotel not live up to it's guarantees, there were several other serious issues. When I called Priceline to discuss this, I stated I was not comfortable staying in this location. There were transients outside in the area, the lock on our door didn't work and items in the hotel were broken.  
 
Attached are photos of broken items in our bathroom.  I set a towel on the towel rack and it fell off the wall.  The other is a plastic shelf in the shower that fell off when I set a small bottle on it.  
 
I feel a 20% refund from [redacted] was not acceptable but was told by Priceline that was my only option.  This was an extremely frustrating experience, especially when I specifically said I was not comfortable staying there. This hotel was literally an unsafe situation, due to the location and dangers in the room with shelves and racks falling off and the huge issue of our door lock not working.   But even setting my comfort level aside, the non-refundable purchase should have been void once the pool was closed due to construction simply because this was a guaranteed feature.
 
I think you will notice from my purchase history that I have used Priceline for several years, so I feel confident I know how this process works.  I'm disappointed that Priceline isn't more of an advocate for their paying customers and instead just asks the hotel to deal with it.  I would think for a smaller $80 purchase, Priceline would rather have taken care of their customer than have an upset one, but it doesn't seem this is the case.
 
I hope to hear back from you soon.
 
Thank you.
[redacted]
Sincerely,
[redacted]

According to the consumer, she purchased trip insurance and
expected to receive a refund for a non-refundable purchase due to a change...

in
plans.
Desired
Settlement:                      “I wish to either get a refund for my tickets I
have purchased or change my dates to the desired date for no extra charge. !”
Priceline tells consumers that Trip Protection does not protect you in the event of unforeseen
business or personal obligations, changes in your travel plans after your offer
is accepted or dissatisfaction with your itinerary.
100% Trip
Cancellation and Trip Interruption Protection reimburses
for cancellations due to unforeseen illness of traveler, family members and
traveling companions, death in the family, job loss, natural disaster at
departure or destination city or other specified events.
View
Description of Coverage
[redacted] Trip Protection Description of Coverage
can be found on the FAQ section of the priceline.com website as well as the
consumer’s contract page. http://www.priceline.com/vacations/Lang/en-us/InfoCtr/Travel_TI_BC_Coverage.asp?...⇄ About Your Travel Insurance - If you have questions or concerns
regarding Travel Insurance for this trip please email [redacted] or call toll-free
###-###-#### (###-###-#### for international callers).
·      
To request claim forms,
please visit [redacted]. You may also email or call [redacted] using the contact
information above. If emailing, please include your Request Number, your name,
your address, your phone number, and the type of claim form you need (e.g. Trip
Cancellation).
Important Information
Once confirmed, airline change penalties and restrictions
apply. Most tickets are non-refundable. See your airline’s full fare rules.
·      
Airline tickets are non-transferrable. Name changes or
adjustments are not allowed once purchased.
·      
Meal and seat preferences are not guaranteed.
·      
Fares are not guaranteed until purchase. Airfares and flight
availability are not guaranteed until purchased.
·      
You will be issued Electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.
·      
You added Trip Protection. View Description of Coverage,
which includes full terms and conditions.
Initial Here: **
I agree to this purchase of $584.40. I have read, accept
and agree to abide by Priceline.com's terms and conditions, and privacy policy.

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
Priceline.com discloses, prior to purchase, that resort fees are not included in your offer price.
Priceline does not collect resort fees. Resort fees are charged by, and paid directly to the hotel.
On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information.
Important Information
·       The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout.  These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property.
Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase.
Again,  thank you for the opportunity to clarify.
Sincerely,
N. D[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-10-12 23:04:08
Please Review Your Request
4 Star Deluxe Hotel  
Which hotel will I get?
Check-In Date:
Friday, October 23, 2015
Check-Out Date:
Sunday, October 25, 2015
Region
[redacted], **
City Areas:
[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
2
Offer Price Per Room, Per Night:
US$ 75.00
Travel Insurance:
US$ 10.00
Subtotal:
US$ 150.00
Taxes and Service Fees:
US$ 29.30
Priceline Hotel Coupon:
-US$ 0.00
Total Room Charges*:
US$ 179.30
Apply Coupon
Hotel Fee:
US$ 45.50
Total Cost*:
US$ 224.80
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USD10.00 per room per night. Details.
No surprises! Total cost includes estimated hotel fees (e.g resort fees). Your total cost will never be higher than displayed above.
 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
For security reasons, and to indicate that you have reviewed your request, please initial below. Remember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request.
[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
CONTRACT_ID:
8090550

Complaint: [redacted]
I am rejecting this response because:  as I stated in my initial complaint, I had already indicated that we were selecting to upgrade from the smallest car to the larger car when we made reservations online with Priceline.  This was not a decision that was made in the [redacted] Rental office.  I believe that an error was made by Priceline in not adjusting our reservation online when we made the request to upgrade as we booked the airline ticket and the rental car.  Therefore, I am continuing to request that a refund be made to us in the amount requested because the offer to upgrade was provided while we were making online reservations, but the upgrade was never provided to the rental car company.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: an unsubscribe button should be added to all promotional emails. Removing just my email address isn't satisfactory. 
 
 
 
Sincerely,
[redacted]

We are sorry that the consumer was unable to obtain
confirmation for Name Your Own Price®
requests, and apologize for any inconvenience the consumer may have experienced.
Priceline does not guarantee
confirmation/accepted offers for Name Your Own Price® requests.
We are sorry that the consumer was unable to obtain
confirmation for Name Your Own Price®
requests.
Sincerely,
[redacted]
Priceline.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Please note
that the consumer visited our Retail service and selected the [redacted], from a list of hotels.
The consumer requests a refund and states:
 “IM 100% POSTIVE THAT [redacted] THE GUY AT THE FORNT DESK SAID IT WAS
OK.TO CANCEL. “
We contacted the hotel and spoke with [redacted], the Front Desk Manager concerning
the consumer’s claims. The manager reviewed the reservation record and advised
that the guest arrived at the property at approximately 9:30am, and stated that
he/she was unhappy with the location of the property he/she had selected, and
intended to stay at a property located closer to Suwanee. The manager further
stated that the hotel held the hearing accessible suite as selected
and reserved; however, the guest chose to go elsewhere, and the [redacted] advised that they did not offer a refund.
We are sorry if the consumer chose not to use his/her reserved
hotel accommodations. We are unable
to assist the consumer any further in this situation. The consumer/Bureau
may contact the [redacted] directly at ###-###-####,
concerning any claims made by a hotel representative.
Sincerely,
[redacted]
priceline.com