Initial Business Response /* (4000, 8, 2015/05/11) */
We have corresponded with the user in regards to the refund for order XXXXXXXXa457c826a004f79b and have stated that the item was returned to the seller on 4/27th and our system will automatically process a full refund within hours of
receipt of delivery
The order was then cancelled on April 28th and a full refund was issued back to the original payment methodThe user used redeemable credit and a credit card for this orderAs stated in our correspondence, the redeemable credit was immediately refunded to the user, as well as a refund to the credit cardPlease note that we send the funds back to your bank immediately when an order is cancelled, but it typically takes 8-business days for your bank to post it on your statementTherefore please allow up to full billing cycle for it to post to your statement
Due to this, we consider this case resolved
Final Consumer Response /* (3000, 6, 2015/04/28) */
I received a new email from Poshmark stating that the case has been approved and I would receive a credit as soon as the seller receives the shoes shipped back to herIn the original email to Poshmark I clearly stated to them that I immediately shipped the shoes back to the seller and provided the tracking information not only to the seller, but also to PoshmarkIt has been at the seller's residence for days nowThe seller has even contacted Poshmark to let them know that the shoes have been in her possessionPoshmark has yet to credit me even after they have informed me that they would be doing so
I would be glad to submit copies of these files if needed, however, I am not sure why it is so difficult for Poshmark just to do what they say they will do not only in their terms and agreement but also in their personal email to me
Thank you
I sold an item on *** * and shipped a few hours laterThat evening Poshmark canceled the orderI emailed right away and just today received an inadequate response where it is clear my email was not even readI was told that Poshmark canceled the order because the buyer is being investigated and it was for my protectionUnfortunately the item was shipped and if Poshmark wants to protect other users than she shouldn't be allowed to use the platform while that happensI am out the product and money and the email response I received was tantamount to 'tough *** as there was no apology or crediting my accountAs it stands, Poshmark is complicit in this theft, and it should be noted this buyer has knowingly not paid for something and not made an attempt to rectify the situation
Poshmark advertised a pocketbook for sale for $I purchased it on February 6, Poshmark took my money from my credit cardI never received a confirmationI contacted the company on February 9, to ask for my confirmationI then received an email from customer service notifying me that the pocketbook is not available and that they would be now be cancelling the orderI asked them why they took my money in the first place if the pocketbook is not availableI never received a response back answering my questionI then asked when I could receive my money backThey told me 10-days!!! Why was I charged if the item is not available? Why was it advertised as available? It is advertising and theftI still don't have my money back despite my request to refund the money the day they cancelled the order
Poshmark knowing sided with a seller against my return requestI sent documentation and pictures showing the differences in the wallet I purchased from a seller on Poshmark and authentic wallets I researched by going into a real *** boutique and *** ***So they knowingly let fake designer merchandise be sold to customers by approving the sale against the customers will
Had a case opened on my poshmark saleThe buyer lied and said the item size wasn’t the same as listing, then when asked to provide photos took days before finally saying she would just accept the orderPoshmark does not respond to emails, there is basically no customer service, meanwhile this person has my item and poshmark will not release my funds to me on an order I shipped out the same day for the buyerI would like my funds released ASAP as I have been waiting over a week, while the buyer drags the case out, and has my item
Sold an item on Poshmark as I've done several times beforePoshmark provides a prepaid shipping label for members to use once an item is soldI always use the label they provide, and this time was no differentI sent out two items, going to two separate locations on that dayI kept my receipt with tracking numbers for both itemsOnce the item has been scanned in by the ***, the information is usually uploaded to Poshmark so that the buyer and seller can view the tracking progress straight thru the appOne of the items tracking info was updated without incidentThe other items' tracking info never was updated with Poshmark for some reasonHowever, I was still able to track the package using the receipt I received from the local postal drop off locationThe package promptly arrived days after shipmentThe buyer notified me thru the app that she had in fact received the item, but could not update the transaction as having been completed due to the fact that Poshmark still had
On November 29, I sold a pair of sneakers on Poshmark’s appI was emailed a shipping label to ship out the order using USPSOn the morning of November 30, I ship out the itemLater that night around 8pm I receive this email We wanted to let you know that order * *** for "Adidas Yeezy Boost V‘Sesame’" was canceledWe canceled the order for the following reason(s): - Payment method and/or shipping address needs to be verified Please do not ship this orderIf for some reason the order has already been shipped, please contact usSo I follow the process contact support and have not had any luck getting help from anyone at all in solving this issueToday is December 6, The item was sold for $320, Poshmark’s fee is $and I was suppose to receive $Now I have no sneakers or my money and the holiday season is around the cornerThe tracking number from the shipping label Poshmark provided says the person who purchased the sneakers received
I purchase an item from Poshmark on the 15th of April all mail is through priority which I usually always receive within to business days the tracking stopped on April 19th and there's been no more movement from Sacramento California so I contact the Poshmark because I the seller and USPS realize something went wrong with the package they told me to contact them back April 30th weeks I did today no reply I left over messages all I want back is my $but I'm getting no response it's unfair to me it's rude and I've been buying and selling with them since
Posh involves some very shady practices, they say the confirm authenticity but never have the item shipped to confirm the accusation of the buyer, this is complaint #1, I will be submitting another complaint as I was wronged in another transactionOn this issue I sold an item that the buyer said was not "authentic" (a shirt), I did not list the shirt as "authentic", I simply said it was a Harley Davidson shirt as I cannot guarantee if I buy the shirt it is authentic nor is it my responsibility if the listing does not say anything about authenticity, the burden of proof is on the buyer to prove it is not authentic, all they did was make the claim, Posh did not have the item sent to them for authentication as their terms and conditions say they do they just allowed the return and gave me a black mark as a sellerI get an email saying they "show my item was returned" so they gave the lying buyer their money back, a week ago I emailed Posh and informed them I did not get the item, if the
Do not use this companyThey have the worst customer service I've ever experiencedThere is no way to contact anyone there if you are unhappy with something you purchasedYou can e-mail someone, and it says they'll get back to you in one to two business daysBut it's been over days and I have yet to hear anything back from anyoneI bought a brand new pair of $Nikes and received them on a SaturdayYou only have days to report an issue once you receive your purchase, and I wasn't home until the second day I had the productThe shoes are so uncomfortable I don't believe they could be genuine NikesI'd never be able to work out in themSince I got the shoes on Saturday, even if I had emailed on Saturday they still won't respond til after two business days in which case it's too late to report an issue with the shoes and make sure they can be returnedI've never heard of a business where there is no phone contact whatsoever so I can't even figure out how to return the shoes and get a refundComplete waste of money, time and unnecessary stressI will never use this company again
I sold an item that was returned by the buyer because of "undisclosed stains"When I received the returned item back, it was damaged and missing an item that was sent out with the initial orderThe items I sent to the buyer were: "Coach" brand duffle bag with small accessory bag, "Coach" brand gift bag, "Coach" brand gift box, "Coach" brand tissue paper for the gift bagThe items returned damaged are, "Coach" brand duffle bag- there is a hole in the exterior materialThis hole was not there when it was shippedMy photos in the advertisement for sale on poshmarks web site show that there was no hole before it was sent to the buyerThe "Coach" brand gift box had been torn on one side and is now unusable!! Item missing from the return: "Coach" brand gift bagWas not returned to meI followed Poshmark's policy and immediately contacted them when I received the returnTheir policy is that they will not refund the buyer if there is an issue with the returnPoshmark has already refu
I, too wish I had checked out Poshmark prior to making any purchases One out of three were the way they were presented My reviews were honest Plain and simple about the issue with the product One pair of jeans came with dirt and grit in the package and that was easy to wash out The other pair of jeans had so much fragrance that they've been washed twice, soaked in Oxyclean and hanging outdoors for four days The shirt was incredibly wrinkled but no biggyit was clean, didn't have fragrance and was ironable For honest reviews I got in return what kids get bullying What I got in return was other worldly in terms of language and hate talkSad there is that much nastiness, and hate, especially in regard to clothing Poshmark people if you're running a business than you might want to consider what your customers have to say about your product How else will you improve and become better and succeed? Not just on Poshmark but in life? While I can accept the less than great items I purchased, what is not acceptable is the lack of care, lack of professionalism and total disregard for the person who has handed over their hard earned money for verbal abuse
I ordered a jacket from Poshmark on 10/18/A few days later I reached out via email and was informed that they allow the seller days to ship the productExactly days later and almost everyday since, I have been emailing Poshmark to inform them that I haven't received as much as a notification that the item has been shippedIt is now 10/and emails later and Poshmark has just completely ignored meThe money was taken from my card immediately and now that they have my money I'm being ignoredOrder ID ***
Poshmark is a business that allows sellers to scam buyers with zero recourse You cannot even leave feedback about a seller if you do not accep the purchase I ordered a bathing suit and received a cheap plastic wallet instead Poshmark refused to issue a refund until I returned the wallet even though I never ordered the wallet Further, I had to return it in business days, or I would not get a refund at all, and the seller would get my money I am still awaiting my refund, and, if I do not get it, I will file a Revdex.com complaint I, however, think people should be warned that Poshmark will not help a buyer who has been scammed by a seller, and that they will not take any action against the seller - in fact, Poshmark enables sellers to continue scamming buyers
Poshmark sends gimmicky offers of free or discounted shippingAfter you complete your purchase, you find that your purchase did not meet specific criteria that may OR MAY NOT have been listed in the offer you were emailedOne time, when my purchase price was $**, I did not receive free shipping as advertisedTheir response was "Thanks for your emailWe apologize for the confusion, however the notification for the shipping promotion stated, "Orders placed through Make An Offer qualify when the initial offer is $** or more." We hope this clears things up." Apparently my initial offer should have been $**This is misleading and gimmickyI made a $** offer for the purpose of getting free shippingI have contacted the company, with the only resolve being the response aboveShipping should have been $***, not $***On another purchase, I was offered free shipping on an item if it was purchased within an hourI purchased it in a bundle, which offers further discount(This was NOT
I purchased a dress online from this companyNot only is the dress very poorly made, the wrong color it does not fitI have requested a return slip only to be told I had to wait hours for a responseAfter two more request for additional information, we are now into the following week, my request was denied because the item was as portrayedI am being forced to keep a dress that does not fitThe quality is poorThe color is not what I expectedPlease help me resolve this matter
I was never paid by Poshmark after selling a pair of kids Uggs on their AppPoshmark took their percentage of my sale immediatelyI couldn’t get paid because my email address in entered incorrectly and a verification code is sent via email for extra verificationThere is no way for sellers to update that information on our own so I had to reach out to Poshmark via email because they do not have a ttelephone numberI sent the email on Tues Dec 12th, got a response the next day being told to send my username, a copy of my ID, and the correct email addressAfter that I got no response, no email update on my account, and since then I’ve sent more more emails about the matterI also sold another item that I posted prior to the incident and of course Poshmark took their percentage and my sale remains uncollectedBut what’s even worse is the buyer now has to wait because I’m not sending the the product without being to get paid for it, but Poshmark now has the buyers moneyAnd it wa
I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviewsYou would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises...well not even closeA buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the returnIt was a low priced sale so it was annoying, but not the end of the worldHowever, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my caseThey would not address specific concerns or information in my emails and just offered generic information that did not help in my caseI let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the caseTheir response was to send me a step by step on how to delete my account if I am unhappy I am amazed at how terrible their customer service is and will be sticking to sites like *** which operate professionally and have some respect for the people selling on their site and earning them moneyDo yourself a favor and avoid poshmark as a seller
I purchased a *** *** 18k Diamond Bracelet on Poshmark for $2KBased on their policy all the items over $get authenticated by PoshmarkMy item was authenticated over a week ago, however, nothing was shipped to meI sent Poshmark numerous emails and so did the sellerThey never responded to any of our inquiriesI opened a dispute with Paypal and Poshmark provided Paypal invalid tracking numberThis is not the way a honest business operatesIf the item was lost Poshmark should contact the seller and the buyer and explain what happenedTheir website states that all the emails will be addressed within to hours but we both have been waiting for a weekThe seller is out of money and her bracelet
I have not received my earnings from PoshmarkI sold items on September 8, and have not received my earnings
Initial Business Response /* (4000, 8, 2015/05/11) */
We have corresponded with the user in regards to the refund for order XXXXXXXXa457c826a004f79b and have stated that the item was returned to the seller on 4/27th and our system will automatically process a full refund within hours of
receipt of delivery
The order was then cancelled on April 28th and a full refund was issued back to the original payment methodThe user used redeemable credit and a credit card for this orderAs stated in our correspondence, the redeemable credit was immediately refunded to the user, as well as a refund to the credit cardPlease note that we send the funds back to your bank immediately when an order is cancelled, but it typically takes 8-business days for your bank to post it on your statementTherefore please allow up to full billing cycle for it to post to your statement
Due to this, we consider this case resolved
Final Consumer Response /* (3000, 6, 2015/04/28) */
I received a new email from Poshmark stating that the case has been approved and I would receive a credit as soon as the seller receives the shoes shipped back to herIn the original email to Poshmark I clearly stated to them that I immediately shipped the shoes back to the seller and provided the tracking information not only to the seller, but also to PoshmarkIt has been at the seller's residence for days nowThe seller has even contacted Poshmark to let them know that the shoes have been in her possessionPoshmark has yet to credit me even after they have informed me that they would be doing so
I would be glad to submit copies of these files if needed, however, I am not sure why it is so difficult for Poshmark just to do what they say they will do not only in their terms and agreement but also in their personal email to me
Thank you
I sold an item on *** * and shipped a few hours laterThat evening Poshmark canceled the orderI emailed right away and just today received an inadequate response where it is clear my email was not even readI was told that Poshmark canceled the order because the buyer is being investigated and it was for my protectionUnfortunately the item was shipped and if Poshmark wants to protect other users than she shouldn't be allowed to use the platform while that happensI am out the product and money and the email response I received was tantamount to 'tough *** as there was no apology or crediting my accountAs it stands, Poshmark is complicit in this theft, and it should be noted this buyer has knowingly not paid for something and not made an attempt to rectify the situation
Poshmark advertised a pocketbook for sale for $I purchased it on February 6, Poshmark took my money from my credit cardI never received a confirmationI contacted the company on February 9, to ask for my confirmationI then received an email from customer service notifying me that the pocketbook is not available and that they would be now be cancelling the orderI asked them why they took my money in the first place if the pocketbook is not availableI never received a response back answering my questionI then asked when I could receive my money backThey told me 10-days!!! Why was I charged if the item is not available? Why was it advertised as available? It is advertising and theftI still don't have my money back despite my request to refund the money the day they cancelled the order
Poshmark knowing sided with a seller against my return requestI sent documentation and pictures showing the differences in the wallet I purchased from a seller on Poshmark and authentic wallets I researched by going into a real *** boutique and *** ***So they knowingly let fake designer merchandise be sold to customers by approving the sale against the customers will
Had a case opened on my poshmark saleThe buyer lied and said the item size wasn’t the same as listing, then when asked to provide photos took days before finally saying she would just accept the orderPoshmark does not respond to emails, there is basically no customer service, meanwhile this person has my item and poshmark will not release my funds to me on an order I shipped out the same day for the buyerI would like my funds released ASAP as I have been waiting over a week, while the buyer drags the case out, and has my item
Sold an item on Poshmark as I've done several times beforePoshmark provides a prepaid shipping label for members to use once an item is soldI always use the label they provide, and this time was no differentI sent out two items, going to two separate locations on that dayI kept my receipt with tracking numbers for both itemsOnce the item has been scanned in by the ***, the information is usually uploaded to Poshmark so that the buyer and seller can view the tracking progress straight thru the appOne of the items tracking info was updated without incidentThe other items' tracking info never was updated with Poshmark for some reasonHowever, I was still able to track the package using the receipt I received from the local postal drop off locationThe package promptly arrived days after shipmentThe buyer notified me thru the app that she had in fact received the item, but could not update the transaction as having been completed due to the fact that Poshmark still had
On November 29, I sold a pair of sneakers on Poshmark’s appI was emailed a shipping label to ship out the order using USPSOn the morning of November 30, I ship out the itemLater that night around 8pm I receive this email We wanted to let you know that order * *** for "Adidas Yeezy Boost V‘Sesame’" was canceledWe canceled the order for the following reason(s): - Payment method and/or shipping address needs to be verified Please do not ship this orderIf for some reason the order has already been shipped, please contact usSo I follow the process contact support and have not had any luck getting help from anyone at all in solving this issueToday is December 6, The item was sold for $320, Poshmark’s fee is $and I was suppose to receive $Now I have no sneakers or my money and the holiday season is around the cornerThe tracking number from the shipping label Poshmark provided says the person who purchased the sneakers received
I purchase an item from Poshmark on the 15th of April all mail is through priority which I usually always receive within to business days the tracking stopped on April 19th and there's been no more movement from Sacramento California so I contact the Poshmark because I the seller and USPS realize something went wrong with the package they told me to contact them back April 30th weeks I did today no reply I left over messages all I want back is my $but I'm getting no response it's unfair to me it's rude and I've been buying and selling with them since
Posh involves some very shady practices, they say the confirm authenticity but never have the item shipped to confirm the accusation of the buyer, this is complaint #1, I will be submitting another complaint as I was wronged in another transactionOn this issue I sold an item that the buyer said was not "authentic" (a shirt), I did not list the shirt as "authentic", I simply said it was a Harley Davidson shirt as I cannot guarantee if I buy the shirt it is authentic nor is it my responsibility if the listing does not say anything about authenticity, the burden of proof is on the buyer to prove it is not authentic, all they did was make the claim, Posh did not have the item sent to them for authentication as their terms and conditions say they do they just allowed the return and gave me a black mark as a sellerI get an email saying they "show my item was returned" so they gave the lying buyer their money back, a week ago I emailed Posh and informed them I did not get the item, if the
Do not use this companyThey have the worst customer service I've ever experiencedThere is no way to contact anyone there if you are unhappy with something you purchasedYou can e-mail someone, and it says they'll get back to you in one to two business daysBut it's been over days and I have yet to hear anything back from anyoneI bought a brand new pair of $Nikes and received them on a SaturdayYou only have days to report an issue once you receive your purchase, and I wasn't home until the second day I had the productThe shoes are so uncomfortable I don't believe they could be genuine NikesI'd never be able to work out in themSince I got the shoes on Saturday, even if I had emailed on Saturday they still won't respond til after two business days in which case it's too late to report an issue with the shoes and make sure they can be returnedI've never heard of a business where there is no phone contact whatsoever so I can't even figure out how to return the shoes and get a refundComplete waste of money, time and unnecessary stressI will never use this company again
I sold an item that was returned by the buyer because of "undisclosed stains"When I received the returned item back, it was damaged and missing an item that was sent out with the initial orderThe items I sent to the buyer were: "Coach" brand duffle bag with small accessory bag, "Coach" brand gift bag, "Coach" brand gift box, "Coach" brand tissue paper for the gift bagThe items returned damaged are, "Coach" brand duffle bag- there is a hole in the exterior materialThis hole was not there when it was shippedMy photos in the advertisement for sale on poshmarks web site show that there was no hole before it was sent to the buyerThe "Coach" brand gift box had been torn on one side and is now unusable!! Item missing from the return: "Coach" brand gift bagWas not returned to meI followed Poshmark's policy and immediately contacted them when I received the returnTheir policy is that they will not refund the buyer if there is an issue with the returnPoshmark has already refu
I, too wish I had checked out Poshmark prior to making any purchases One out of three were the way they were presented My reviews were honest Plain and simple about the issue with the product One pair of jeans came with dirt and grit in the package and that was easy to wash out The other pair of jeans had so much fragrance that they've been washed twice, soaked in Oxyclean and hanging outdoors for four days The shirt was incredibly wrinkled but no biggyit was clean, didn't have fragrance and was ironable For honest reviews I got in return what kids get bullying What I got in return was other worldly in terms of language and hate talkSad there is that much nastiness, and hate, especially in regard to clothing Poshmark people if you're running a business than you might want to consider what your customers have to say about your product How else will you improve and become better and succeed? Not just on Poshmark but in life? While I can accept the less than great items I purchased, what is not acceptable is the lack of care, lack of professionalism and total disregard for the person who has handed over their hard earned money for verbal abuse
I ordered a jacket from Poshmark on 10/18/A few days later I reached out via email and was informed that they allow the seller days to ship the productExactly days later and almost everyday since, I have been emailing Poshmark to inform them that I haven't received as much as a notification that the item has been shippedIt is now 10/and emails later and Poshmark has just completely ignored meThe money was taken from my card immediately and now that they have my money I'm being ignoredOrder ID ***
Poshmark is a business that allows sellers to scam buyers with zero recourse You cannot even leave feedback about a seller if you do not accep the purchase I ordered a bathing suit and received a cheap plastic wallet instead Poshmark refused to issue a refund until I returned the wallet even though I never ordered the wallet Further, I had to return it in business days, or I would not get a refund at all, and the seller would get my money I am still awaiting my refund, and, if I do not get it, I will file a Revdex.com complaint I, however, think people should be warned that Poshmark will not help a buyer who has been scammed by a seller, and that they will not take any action against the seller - in fact, Poshmark enables sellers to continue scamming buyers
Poshmark sends gimmicky offers of free or discounted shippingAfter you complete your purchase, you find that your purchase did not meet specific criteria that may OR MAY NOT have been listed in the offer you were emailedOne time, when my purchase price was $**, I did not receive free shipping as advertisedTheir response was "Thanks for your emailWe apologize for the confusion, however the notification for the shipping promotion stated, "Orders placed through Make An Offer qualify when the initial offer is $** or more." We hope this clears things up." Apparently my initial offer should have been $**This is misleading and gimmickyI made a $** offer for the purpose of getting free shippingI have contacted the company, with the only resolve being the response aboveShipping should have been $***, not $***On another purchase, I was offered free shipping on an item if it was purchased within an hourI purchased it in a bundle, which offers further discount(This was NOT
I purchased a dress online from this companyNot only is the dress very poorly made, the wrong color it does not fitI have requested a return slip only to be told I had to wait hours for a responseAfter two more request for additional information, we are now into the following week, my request was denied because the item was as portrayedI am being forced to keep a dress that does not fitThe quality is poorThe color is not what I expectedPlease help me resolve this matter
I was never paid by Poshmark after selling a pair of kids Uggs on their AppPoshmark took their percentage of my sale immediatelyI couldn’t get paid because my email address in entered incorrectly and a verification code is sent via email for extra verificationThere is no way for sellers to update that information on our own so I had to reach out to Poshmark via email because they do not have a ttelephone numberI sent the email on Tues Dec 12th, got a response the next day being told to send my username, a copy of my ID, and the correct email addressAfter that I got no response, no email update on my account, and since then I’ve sent more more emails about the matterI also sold another item that I posted prior to the incident and of course Poshmark took their percentage and my sale remains uncollectedBut what’s even worse is the buyer now has to wait because I’m not sending the the product without being to get paid for it, but Poshmark now has the buyers moneyAnd it wa
I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviewsYou would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises...well not even closeA buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the returnIt was a low priced sale so it was annoying, but not the end of the worldHowever, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my caseThey would not address specific concerns or information in my emails and just offered generic information that did not help in my caseI let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the caseTheir response was to send me a step by step on how to delete my account if I am unhappy I am amazed at how terrible their customer service is and will be sticking to sites like *** which operate professionally and have some respect for the people selling on their site and earning them moneyDo yourself a favor and avoid poshmark as a seller
I purchased a *** *** 18k Diamond Bracelet on Poshmark for $2KBased on their policy all the items over $get authenticated by PoshmarkMy item was authenticated over a week ago, however, nothing was shipped to meI sent Poshmark numerous emails and so did the sellerThey never responded to any of our inquiriesI opened a dispute with Paypal and Poshmark provided Paypal invalid tracking numberThis is not the way a honest business operatesIf the item was lost Poshmark should contact the seller and the buyer and explain what happenedTheir website states that all the emails will be addressed within to hours but we both have been waiting for a weekThe seller is out of money and her bracelet