I purchased an item on 6-3-from a sellerAccording to Poshmark’s policy the seller had 3-days to ship my itemIt was notated that if the item was shipped on or after the 11th I can cancel my orderOn the 11th I tried to cancel my order and the system denied itThe seller shipped the item on the 12th, and I was still charged for this item that I no longer wanted being that it took so long
I sold an authentic *** * ** silver bracelet on Poshmark, after the customer received the bracelet decided he does not want it anymore and said it had a scratchBracelt was used and did have a faint hairline scratch could have been there before or could have been scratched by the buyer since they had a change of mindThe bracelet was sent back to me but they buyer did not send back the original *** blue dust pouch that I sent with the original orderI contacted Poshmark several times email and phone to let them know I did not get my item back as it was originally shippedThe buyer did not send me the *** dust pouch, but no one from Poshmark has contacted me backPoshmark has taken money out of my account and refunded the buyer and I did not get my item back as shipped
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***
I have sold numerous things on this site and people take advantage of niceness and accommodationBuyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day!!! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super lowEX$ for a Nasty Girl leather top already marked at $and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to returnThis company in the bay area is a joke and not respected clearly by the bay nor usersBottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly acceptedBuyers will put anything down or do anything to your product for a refund and poshmark is just as disloyal and guiltySome buyers are great and others are the sm of the earthYou learn a lot of how shady people and business workIf you sell, get ready for people to buy things and claim it's not at all what they thought and go to the extent of damaging your items and Poshmark giving you nothing in return except a bad taste
I sold items on Their app The buyer received the items and had love the items While I was waiting on my payment to be released they canceled the order and wasn’t responding to emails I contacted the buyer she said she wasn’t the person that cancelled the purchases It had to be Poshmark she said she would reach out to them and upon reaching out to them I had deleted my Poshmark account A couple days later they decided to release funding to a deleted account now they aren’t responding to emails and I am basically out of money and my items that were sold
Put a a bracelet up for sale with detailed pictures and description it was sent to the buyer in the same condition as shown in the pictures now password is not releasing my funds the bracelet was sold for they have not returned my bracelet and the buyer is sending me a broken picture of the bracelet in saying that this is my product
I purchased an item on poshmark on Saturday morning *** ** ***)The price for the item was low, and I did a quick reverse search for the item and found that the pictures were stolen from ebayI contacted the seller on ebay and asked if the bag were being sold on poshmark, and she replied that it was notI immediately tried to cancel the order (ony minutes after it was placed), but the seller marked it as shipped, called me a mother *** and blocked me when I asked her to cancelShe subsequently shipped me an empty boxI contacted poshmark right away, but they do not do business on weekends, nor do they have a phone numberThis sort of scamming in which a new seller steals pictures from ebay and then sends an empty box is common on poshmarkI believe that poshmark is negligent in their monitoring of their website, and should take responsibility for stopping the scammersAn easy fix would be to require new sellers to sell at least 3-items before bein
Customer service is AWFULExtremely slow, if not non-existent, responsesFor the 20% commission they earned simply by running an app, I would expect moreVery disappointed
Initial Business Response /* (1000, 5, 2015/08/13) */
As stated in our promotional email, orders made via "Make an Offer" is eligible for the shipping promotion only if the initial offer is $50+Our system indicates that the initial offer for this order was $40, therefor it does not qualify
for our shipping promotion
However, as a one time courtesy, we have credit the buyer's account $in Posh CreditsDue to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial offer was made on a day prior to the free shipping offer (seller counter-offered, and I declined)On the day that the free shipping promo came out, I read the fine printIt sounded like I could qualify for free shipping if I made another offer in the amount of $or more that day, since the prior offer/counteroffers ended with a declinationHowever, before I made another offer, I wanted to check first, which is why I emailed Poshmark's customer support for clarification and clearly disclosed my prior offers
Here is my email to Poshmark:
"HiI was a little confused by the fine print of today's free shipping offerYesterday, I made an offer on an item and the seller made a counteroffer, which I declinedIf I make a counteroffer today for $50, will I get free shipping? Fine print says only initial offers of $or more qualifyNot sure if a new counteroffer by me qualifiesThanks."
Here is the email response I received from *** at Poshmark:
"Thanks for your emailWe recommend going through with the order so you do not miss out on the itemIf you are charged $shipping, please let us know so we can further assist you."
*** easily could have told me told me that I would not qualify for free shipping, rather than mislead meIt sounds like their own representatives are unable to decipher the details of their promotionsIt's interesting how now, in response to my Revdex.com complaint, they are able to say that my purchase isn't eligible for free shipping, but were unable to tell me that when I asked prior to my purchaseShady business practices, Poshmark
For the reasons above, Poshmark still owes me a refund to my credit card for the $shipping
On 10/9/I made a purchase for a pair of boots for $(rounded)The money was debited from my account straight awayThe seller and Poshmark took forever to get back to me and had non-shipment of the productI requested that the order be canceled - it two emails over two days to get a response and even though they had my moneyThey still had me cancel the item and as of today I still have not received a refund on paymentTen days they have had $without shipping a productTwo percent each day on $is around times ten is This is unacceptable
I am a new user of PoshmarkI ordered and received a blazer that was received in filthy condition, covered in cat hair and reeked of cigarette smokeWhen one receives an item ordered from Poshmar, an email is sent asking buyer to ACCEPT the DELIVERY of the item, NOT THE ITEM CONDITION or transactionI accepted the delivery (as a new member) as I did receive the packageI then proceeded to contact the organization to start a refund once I opened the package to discover the horrific condition of the garmentBTW NO PHONE NUMBER LISTED FOR COMPANYSo I emailed, and I was told that I accepted the delivery of garment and that there is nothing could be doneNothing is very clear on the website and I feel this is a shady practiceI also gave a bad rating for the seller I purchased from and my feedback is not posted on the sellers account so that another consumer cannot see my bad experience and seller can continue to do business in an extremely unprofessional wayI emailed Poshmark ag
I have attempted to contact poshmark several times regarding a sale/ return through email as they have absolutely no contact/ customer service phone # to callI am an active seller on poshmark and recently sold a sweater to a woman who opened a case and said she’d like to return the product due to slight damages.when I shipped the product I saw no such damages/ the sweater has only been worn onceSince she opened the case, my payment has not been released nor has anyone responded to her inquiries regarding a returnIn turn, I am neither getting paid nor receiving my item back so I can resell it, and she is holding onto a $sweaterI have contacted poshmark times via email and keep getting the same automated responseI will no longer be selling or buying on poshmark if this is not resolved ASAP
My wife ordered a pair of sneakers as a gift for me.They were supposedly delivered while I was at work.Never got the package.Neighbors know nothing.Never EVER in years at this address has ANYONE lost or not recieved a package.Never accepted the order on the app since it was never recieved.Reported well within Poshmarks terms.Took them a week to basically tell us we are on our own.UNBELIEVEABLE...$down the drain.Worst experience with online shopping in my life.This is exactly why people are wary of 3rd party seller sites.I WILL TELL ANYONE WHO WILL LISTEN TO FORGET ABOUT POSHMARK
Poshmark will duplicate postsOn site to potential customers, it looks like the item is for salemultiple timesMy items have sold, shipped and I’ve received my money & star ratingsYet I log into my account and same item is listed againI email customer service, takes days for them to respond to only blame it on the customer stating looks like I entered multiple ordersWhy would I sabotage customers? They do not have a delete feature for the duplicate item or even a report feature for duplicationInstead, you cannot escalateTo managementIt takes days for response and in the meantime your closet looks terrible due to their inability of accountability2nd issueA return was supposed to come to meCustomer never returnedReported issue, no responseI’m due $ on my account from buyerNo customer supportThe more complaints I read I’m starting to see Poshmark in itself is a scam!
Poshmark yet to respond to emails I have sent regarding merchandise I sold that customer refuses to returnCustomer claimed item was not as described but, when I asked that *** return to me regusedAlmost new *** boots were sold on Poshmark for just **$ yet are valued at $***Customer has now had my merchandise in his/her possession for nearly two days and could possibly be wearing them and I haven't been paid! Customer even admitted to already altering product! At this point I would like compensation of my product immediately
I purchased an item (Ugg boots) on Poshmark Nov30th The seller sent me someone else’s item (a Gap Hoody), and sent my item (UGG Boots) to the person that ordered the gap hoodyThe funds have already been taken from my accountI contacted the seller and opened a case with Poshmark immediately! The seller asked me to send the item that was mistakenly sent to me back as return to senderHowever the USPS wouldn’t take the package back considering it had been openedSo I had to pay for shipping to return the item to sellerAn item I never ordered or wanted in the first place! I attached my receipt in the case I opened on PoshmarkProviding proof of the fees I had to paySeller said she would pay me back, but hasn’tSeller hasn’t been helpful at allI contacted Poshmark several times via email and social media and they have not respondedIt’s been days with my case open and I received one email in that timeframe stating they’d look into itHowever that’s what they say t
This company steals 20% of your sales which is ridiculously high and outrageousI attempted to sell a Tennis bracelet with 1/diamonds on each link beautiful braceletFirst they make you send it to the customer, they give them days to decide, than the day they are to pay you the customer so called creates a “case” than stalls a total of days, Poshmark than approves the case because customer didn’t like it or provided proof it was not what the description said which is a lie, all while not paying you anything and sending your belongings to a stranger that can possibly change your itemsSo after all this process I would never recommend this site it’s only there to make money off you, & finally this company is for making profit they don’t really care for your items
I purchased a Chanel wallet on chain on PoshmarkThe item has been deemed fake by an authenticatorI have e-mailed Poshmark several times and have included numerous photos of defects that I have noticedI have yet to receive a reply
I purchased an item on 6-3-from a sellerAccording to Poshmark’s policy the seller had 3-days to ship my itemIt was notated that if the item was shipped on or after the 11th I can cancel my orderOn the 11th I tried to cancel my order and the system denied itThe seller shipped the item on the 12th, and I was still charged for this item that I no longer wanted being that it took so long
I sold an authentic *** * ** silver bracelet on Poshmark, after the customer received the bracelet decided he does not want it anymore and said it had a scratchBracelt was used and did have a faint hairline scratch could have been there before or could have been scratched by the buyer since they had a change of mindThe bracelet was sent back to me but they buyer did not send back the original *** blue dust pouch that I sent with the original orderI contacted Poshmark several times email and phone to let them know I did not get my item back as it was originally shippedThe buyer did not send me the *** dust pouch, but no one from Poshmark has contacted me backPoshmark has taken money out of my account and refunded the buyer and I did not get my item back as shipped
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***
I have sold numerous things on this site and people take advantage of niceness and accommodationBuyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day!!! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super lowEX$ for a Nasty Girl leather top already marked at $and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to returnThis company in the bay area is a joke and not respected clearly by the bay nor usersBottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly acceptedBuyers will put anything down or do anything to your product for a refund and poshmark is just as disloyal and guiltySome buyers are great and others are the s
m of the earthYou learn a lot of how shady people and business workIf you sell, get ready for people to buy things and claim it's not at all what they thought and go to the extent of damaging your items and Poshmark giving you nothing in return except a bad taste
I sold items on Their app The buyer received the items and had love the items While I was waiting on my payment to be released they canceled the order and wasn’t responding to emails I contacted the buyer she said she wasn’t the person that cancelled the purchases It had to be Poshmark she said she would reach out to them and upon reaching out to them I had deleted my Poshmark account A couple days later they decided to release funding to a deleted account now they aren’t responding to emails and I am basically out of money and my items that were sold
Put a a bracelet up for sale with detailed pictures and description it was sent to the buyer in the same condition as shown in the pictures now password is not releasing my funds the bracelet was sold for they have not returned my bracelet and the buyer is sending me a broken picture of the bracelet in saying that this is my product
I purchased an item on poshmark on Saturday morning *** ** ***)The price for the item was low, and I did a quick reverse search for the item and found that the pictures were stolen from ebayI contacted the seller on ebay and asked if the bag were being sold on poshmark, and she replied that it was notI immediately tried to cancel the order (ony minutes after it was placed), but the seller marked it as shipped, called me a mother *** and blocked me when I asked her to cancelShe subsequently shipped me an empty boxI contacted poshmark right away, but they do not do business on weekends, nor do they have a phone numberThis sort of scamming in which a new seller steals pictures from ebay and then sends an empty box is common on poshmarkI believe that poshmark is negligent in their monitoring of their website, and should take responsibility for stopping the scammersAn easy fix would be to require new sellers to sell at least 3-items before bein
Customer service is AWFULExtremely slow, if not non-existent, responsesFor the 20% commission they earned simply by running an app, I would expect moreVery disappointed
Initial Business Response /* (1000, 5, 2015/08/13) */
As stated in our promotional email, orders made via "Make an Offer" is eligible for the shipping promotion only if the initial offer is $50+Our system indicates that the initial offer for this order was $40, therefor it does not qualify
for our shipping promotion
However, as a one time courtesy, we have credit the buyer's account $in Posh CreditsDue to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My initial offer was made on a day prior to the free shipping offer (seller counter-offered, and I declined)On the day that the free shipping promo came out, I read the fine printIt sounded like I could qualify for free shipping if I made another offer in the amount of $or more that day, since the prior offer/counteroffers ended with a declinationHowever, before I made another offer, I wanted to check first, which is why I emailed Poshmark's customer support for clarification and clearly disclosed my prior offers
Here is my email to Poshmark:
"HiI was a little confused by the fine print of today's free shipping offerYesterday, I made an offer on an item and the seller made a counteroffer, which I declinedIf I make a counteroffer today for $50, will I get free shipping? Fine print says only initial offers of $or more qualifyNot sure if a new counteroffer by me qualifiesThanks."
Here is the email response I received from *** at Poshmark:
"Thanks for your emailWe recommend going through with the order so you do not miss out on the itemIf you are charged $shipping, please let us know so we can further assist you."
*** easily could have told me told me that I would not qualify for free shipping, rather than mislead meIt sounds like their own representatives are unable to decipher the details of their promotionsIt's interesting how now, in response to my Revdex.com complaint, they are able to say that my purchase isn't eligible for free shipping, but were unable to tell me that when I asked prior to my purchaseShady business practices, Poshmark
For the reasons above, Poshmark still owes me a refund to my credit card for the $shipping
On 10/9/I made a purchase for a pair of boots for $(rounded)The money was debited from my account straight awayThe seller and Poshmark took forever to get back to me and had non-shipment of the productI requested that the order be canceled - it two emails over two days to get a response and even though they had my moneyThey still had me cancel the item and as of today I still have not received a refund on paymentTen days they have had $without shipping a productTwo percent each day on $is around times ten is This is unacceptable
Placed an order with buyer guaranteeWhen order arrived not as described I filed a complaintAfter which I was verbally accosted by the seller
I am a new user of PoshmarkI ordered and received a blazer that was received in filthy condition, covered in cat hair and reeked of cigarette smokeWhen one receives an item ordered from Poshmar, an email is sent asking buyer to ACCEPT the DELIVERY of the item, NOT THE ITEM CONDITION or transactionI accepted the delivery (as a new member) as I did receive the packageI then proceeded to contact the organization to start a refund once I opened the package to discover the horrific condition of the garmentBTW NO PHONE NUMBER LISTED FOR COMPANYSo I emailed, and I was told that I accepted the delivery of garment and that there is nothing could be doneNothing is very clear on the website and I feel this is a shady practiceI also gave a bad rating for the seller I purchased from and my feedback is not posted on the sellers account so that another consumer cannot see my bad experience and seller can continue to do business in an extremely unprofessional wayI emailed Poshmark ag
I have attempted to contact poshmark several times regarding a sale/ return through email as they have absolutely no contact/ customer service phone # to callI am an active seller on poshmark and recently sold a sweater to a woman who opened a case and said she’d like to return the product due to slight damages.when I shipped the product I saw no such damages/ the sweater has only been worn onceSince she opened the case, my payment has not been released nor has anyone responded to her inquiries regarding a returnIn turn, I am neither getting paid nor receiving my item back so I can resell it, and she is holding onto a $sweaterI have contacted poshmark times via email and keep getting the same automated responseI will no longer be selling or buying on poshmark if this is not resolved ASAP
My wife ordered a pair of sneakers as a gift for me.They were supposedly delivered while I was at work.Never got the package.Neighbors know nothing.Never EVER in years at this address has ANYONE lost or not recieved a package.Never accepted the order on the app since it was never recieved.Reported well within Poshmarks terms.Took them a week to basically tell us we are on our own.UNBELIEVEABLE...$down the drain.Worst experience with online shopping in my life.This is exactly why people are wary of 3rd party seller sites.I WILL TELL ANYONE WHO WILL LISTEN TO FORGET ABOUT POSHMARK
Too many sellers put items on the site then NEVER respond to offers or buy now Not reliable....very questionable in my opinion....use at own risk!!!!!
Poshmark will duplicate postsOn site to potential customers, it looks like the item is for salemultiple timesMy items have sold, shipped and I’ve received my money & star ratingsYet I log into my account and same item is listed againI email customer service, takes days for them to respond to only blame it on the customer stating looks like I entered multiple ordersWhy would I sabotage customers? They do not have a delete feature for the duplicate item or even a report feature for duplicationInstead, you cannot escalateTo managementIt takes days for response and in the meantime your closet looks terrible due to their inability of accountability2nd issueA return was supposed to come to meCustomer never returnedReported issue, no responseI’m due $ on my account from buyerNo customer supportThe more complaints I read I’m starting to see Poshmark in itself is a scam!
Poshmark yet to respond to emails I have sent regarding merchandise I sold that customer refuses to returnCustomer claimed item was not as described but, when I asked that *** return to me regusedAlmost new *** boots were sold on Poshmark for just **$ yet are valued at $***Customer has now had my merchandise in his/her possession for nearly two days and could possibly be wearing them and I haven't been paid! Customer even admitted to already altering product! At this point I would like compensation of my product immediately
I purchased an item (Ugg boots) on Poshmark Nov30th The seller sent me someone else’s item (a Gap Hoody), and sent my item (UGG Boots) to the person that ordered the gap hoodyThe funds have already been taken from my accountI contacted the seller and opened a case with Poshmark immediately! The seller asked me to send the item that was mistakenly sent to me back as return to senderHowever the USPS wouldn’t take the package back considering it had been openedSo I had to pay for shipping to return the item to sellerAn item I never ordered or wanted in the first place! I attached my receipt in the case I opened on PoshmarkProviding proof of the fees I had to paySeller said she would pay me back, but hasn’tSeller hasn’t been helpful at allI contacted Poshmark several times via email and social media and they have not respondedIt’s been days with my case open and I received one email in that timeframe stating they’d look into itHowever that’s what they say t
This company steals 20% of your sales which is ridiculously high and outrageousI attempted to sell a Tennis bracelet with 1/diamonds on each link beautiful braceletFirst they make you send it to the customer, they give them days to decide, than the day they are to pay you the customer so called creates a “case” than stalls a total of days, Poshmark than approves the case because customer didn’t like it or provided proof it was not what the description said which is a lie, all while not paying you anything and sending your belongings to a stranger that can possibly change your itemsSo after all this process I would never recommend this site it’s only there to make money off you, & finally this company is for making profit they don’t really care for your items
I purchased a Chanel wallet on chain on PoshmarkThe item has been deemed fake by an authenticatorI have e-mailed Poshmark several times and have included numerous photos of defects that I have noticedI have yet to receive a reply