*** blocks my account permanently because they think I sell counterfeitI have keep receipt and I could send them all my listing items for verifyAll my listed items are authenticThey are worn, not that new, but they are authenticI bought them at department stores and ***I am so unfairly treated by ***I even attach receipts when I post them!
I recently opened an account with poshmark, they hold your money for items sold until the customer receives the items then you must transfer the money to your accountIt is also linked to my *** account .This morning my account was hacked and locked and unlock info was sent to the hacker and not myself and my account was drained of fundsi was able to contact *** before they could make any purchasesI have tried to contact customer service through numerous outlets and received absolutely no responseThey have no contact number and very vague info on how to emailI was able to get a different contact email through *** but have not received a response to that either so now the money has been stolen from my account and my personal information compromised and no effort to correct the problem
I made a purchase on their website on*** * for a Fitbit from one of their sellers it was missing a part when it arrived so I immediately notified them of the situation so they emailed me stating I would get a full refund once the item had been sent back so I printed the label they sent me to return the item when the package arrived to the sellers address she refused the package or told them she didn't live there so they returned the package back to me I emailed the company and after a few days they said to notify them when I received package I did and then a few more days pass and they sent me a email saying they were gonna contact the seller for updates address finally last night they sent me email saying it was approved to ship back print label and mail by we'd *** ** *** with no other label attached except for the same one that was already on package from *** * I took it to my local post office and they refused and said I had to pay the return shipping because of the labelAccordi
So, I ordered an item as a new customer and received $shipping instead of $I ordered a second item that day and a couple more days later a third and fourth orderI got an email some time later that my first order was cancelled and they'd refund my moneyI emailed back asking if the difference for shipping can given to me for the difference since I paid for the full price for my second orderThe next day I ordered my third and fourth order, and hours later I get my reply saying I got $store creditI ask if they can apply to it one of three orders or refund the refund in credit to my cardThe next day I hear back that they won't refund me my cashI reply stating I want to cancel my account and cancel the orders that had not shipped (at least one hadn't shipped) and to refund me the cost of that oneThe next day, they said they wouldn't refund my money and that the shipment had already shippedThe order hadn't shipped when I wrote the email and they only replied un
I sold a pair of Ariat boots on poshmarkShipped it same day as the buyer bought themWhen listed I provided valid information and detailed picturesThe buyer received the item and said it did not fitThis goes against poshmark policy for final sale and it can’t be returned based on sizeShe then tried tried to change it to say it was not the same quality as stated which it was when I provided pictures and evidenceIt has not been a week and there has been no resolutionThe buyer still has my boots and my money is on holdI want the money to be released and the case to be closedCase: ***
Purchased a coat in which the item description said it had real fox fur trimReceived a coat that has fake fur trimContacted customer support at Poshmark on January 19th, on January they replied and they claim it is not eligible for return because the "case does not qualify for a return because: listing description discloses it is faux fur "I have pictures of the item description from my account on Poshmark for the purchase that clearly states real fox fur
I would give zero reviews if I could DO NOT BUY FROM THIS SITE! They do not respond to repeated emails, that by the way, they have you respond through their site so you do not have a copy, and there is NO WAY to speak with a customer service person
I made an online purchase and received a poorly made product which was not as advertisedWhen I complained to customer service and requested to return the item, my request was denied and I was told it was my fault for not asking more questions prior to purchaseI just want to return the item and receive a refund, and the customer service has been terrible
I recently sold an item on PoshmarkThe buyer decided they did not want the item because they felt the description was not accurateThe item was returned to me and smells horribly of smokeI am not a smoker and now the item is ruined and I will not be able to sell it
Beware of shopping on Poshmark I purchased a jacket which was described as being one colorWhen it arrived it was a different colorI followed the vague Poshmark process of problem with purchaseI sent a photograph ofthe jacket Poshmark then asked me three more times to take additional photograps of the jacket brcause the vendor accused me of not takint photographs in "natural light" It was clear to me that when you buy something on Poshmark from a vendor who deliberately describes an itm in a misleading way, that Poshmark is unwilling to allow the purchaser to return the item and get the refund that is due Poshmark is not a customer friendly platform for shopping so buyers should beware that they could be misled by vendors without any recourse
I have unsuccessfully reached out to poshmark "support center" timesI have been selling and purchasing on poshmark for several months now as of monday 2/12/my account balance was $on tuesday morning I noticed that the balance was only $i would like someone to explain to me why $was taken from my account without my acknowledgmentIf they were to look at my account the math is very clearmy sales compared to my purchases$(total sales) minus $(purchases) = my account balance says that's means $is missingI would like my EARNED funds returned in my account***
I sold a listing which the buyer used and then reported that it wasnt as described, poshmark took down the listing and sided with the buyer and froze the earnings from said listing until I was to recieve the item backThe item has not arrived to me I contacted posmark endlessly, they arent responded and have released the funds back to the buyerI have no earnings from the sale nor were my items returned back to meposhmark customer seevice is really horribleIts been weeks, I need to be reimbursed!
Do not sign up for PoshmarkI recently had an issue where a seller sold me garbage for a high priceI was out of town so I did not open my package until days laterAfter days, apparently they cant help you outThey just give you a $creditWhich is a waste because I would never shop on this site againThe seller has had no repercussions what so everPoshmark is no for the consumers
Our records show that a member of our Operations team responded to this user's email on *** ***They were able to assist the user with reinstating their account and resetting their account passwordIn addition, all earnings were safely restored to the account
Due to this, we consider
the case resolved
There is a reason why Poshmark has bad complaints on hereLet me tell you what they did to meMy email attached to my poshmark account is *** And a buyer bought dresses from me and then alledged the "tags were missing", which it was because SHE ripped the tags offSo then she returned the order back to me, I first got a box of socks from her and I immediatialy sent the picture of the socks to poshmarkthen the next day I get the dresses back in the mailAt first I assumed she only sent me the socks, and I informed poshmarkthen out of good faith I told posh mark again that I think she sent me someone elses order on errorNext day my account is disabled! Like I am the bad person? I did nothing wrong, I acted in good faith letting them know I got a pair socks
Initial Business Response /* (1000, 6, 2015/08/27) */
We have thoroughly investigated the case and have concluded that the item received is as described
As a courtesy to the buyer, we have credited their account the price of the itemDue to this, we consider the case resolved
Initial
Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's great they gave me a $credit but I'm still looking for a refund or credit for the shipping I had to payThat's a lot to lose on an item that didn't match the pictures
Thank you
***
Final Business Response /* (4000, 10, 2015/09/30) */
We have thoroughly investigated the case and have concluded that the item received is as described
As a courtesy to the buyer, we have credited their account the price of the itemDue to this, we consider the case resolved
STOP CHARGING PEOPLE BEFORE ITEMS EVEN SHIP! Cant you do an authorization instead!! This is the 2nd time I purchase an item and it's not sent Again had to file a dispute to get my money back and yes I know what Poshmark is gonna sayIn days you can request a refund! But that takes up to 7- days to get funds back as well!! Also nothing happens to the irresponsible sellersThey just keep selling and doing the same to other buyersThey're accountable should be deactivated!
Initial Business Response /* (1000, 5, 2014/12/29) */
The boots *** sold were not authenticPoshmark does not allow the sale of replicas or fakes on our site and it is against the law; therefore our insurance policy does not cover these itemsWe ask that members join us in
respecting and celebrating the intellectual property and creativity of today's fashion designers
Initial Consumer Rebuttal /* (3000, 7, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is very sad that this company can not keep its response straightBefore their response was posted on here, I did actually recieve an email back from Posh where they said that the picture using flash that the buyer used made the item look worn not that they were unauthentic because they are real circa So don't sit here now and lie and say that I was trying to sell a fake item because I did notI have seen over a dozen fake items on your website, but I am not a liar or a dishonest personI bought those boots from the UGG web siteI will officially no longer using this website and telling all my friends to do the same
Final Business Response /* (4000, 9, 2015/01/14) */
We apologize, *** is correct that this case was approved for a return based on the condition of the bootsIn the listing She stated that these were "Never worn Black Classic Short Uggs"Since we were unable to verify the authenticity of the item, we granted a return based on the condition as the boots did show signs of wear
Final Consumer Response /* (2000, 11, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been notifying poshmark about not receiving a return for over a week nowThey asked me to wait until the 18th in which I did and informed them that I still have not recieved any word backThey are more than willing to respond immediately when its anything but a complaintI have been contacting them numerous times via email, social mediaIm also noticing a lot of other people not getting responses from them as well and complaining about it via social mediaThis is the second time ive had an issue with them and it took them until I made server actions for them to respondI shouldn't have to continuously contact them if I have an issueTheir system says they get back to you within hours and its been over hours since I first contacted them confirming I still have-not gotten my packageI need an answer immediately
I purchased what is suppose to be a brand new Dooney &Bourke Ostrich Large Barlow handbagI received the bag and the strap is not includedThere are peices, only the two small ones are thereIt also does not include the dust cover or registrationThe way the bag is stuffed is not Dooney's stuffing either
*** blocks my account permanently because they think I sell counterfeitI have keep receipt and I could send them all my listing items for verifyAll my listed items are authenticThey are worn, not that new, but they are authenticI bought them at department stores and ***I am so unfairly treated by ***I even attach receipts when I post them!
I recently opened an account with poshmark, they hold your money for items sold until the customer receives the items then you must transfer the money to your accountIt is also linked to my *** account .This morning my account was hacked and locked and unlock info was sent to the hacker and not myself and my account was drained of fundsi was able to contact *** before they could make any purchasesI have tried to contact customer service through numerous outlets and received absolutely no responseThey have no contact number and very vague info on how to emailI was able to get a different contact email through *** but have not received a response to that either so now the money has been stolen from my account and my personal information compromised and no effort to correct the problem
I made a purchase on their website on*** * for a Fitbit from one of their sellers it was missing a part when it arrived so I immediately notified them of the situation so they emailed me stating I would get a full refund once the item had been sent back so I printed the label they sent me to return the item when the package arrived to the sellers address she refused the package or told them she didn't live there so they returned the package back to me I emailed the company and after a few days they said to notify them when I received package I did and then a few more days pass and they sent me a email saying they were gonna contact the seller for updates address finally last night they sent me email saying it was approved to ship back print label and mail by we'd *** ** *** with no other label attached except for the same one that was already on package from *** * I took it to my local post office and they refused and said I had to pay the return shipping because of the labelAccordi
So, I ordered an item as a new customer and received $shipping instead of $I ordered a second item that day and a couple more days later a third and fourth orderI got an email some time later that my first order was cancelled and they'd refund my moneyI emailed back asking if the difference for shipping can given to me for the difference since I paid for the full price for my second orderThe next day I ordered my third and fourth order, and hours later I get my reply saying I got $store creditI ask if they can apply to it one of three orders or refund the refund in credit to my cardThe next day I hear back that they won't refund me my cashI reply stating I want to cancel my account and cancel the orders that had not shipped (at least one hadn't shipped) and to refund me the cost of that oneThe next day, they said they wouldn't refund my money and that the shipment had already shippedThe order hadn't shipped when I wrote the email and they only replied un
I sold a pair of Ariat boots on poshmarkShipped it same day as the buyer bought themWhen listed I provided valid information and detailed picturesThe buyer received the item and said it did not fitThis goes against poshmark policy for final sale and it can’t be returned based on sizeShe then tried tried to change it to say it was not the same quality as stated which it was when I provided pictures and evidenceIt has not been a week and there has been no resolutionThe buyer still has my boots and my money is on holdI want the money to be released and the case to be closedCase: ***
Purchased a coat in which the item description said it had real fox fur trimReceived a coat that has fake fur trimContacted customer support at Poshmark on January 19th, on January they replied and they claim it is not eligible for return because the "case does not qualify for a return because: listing description discloses it is faux fur "I have pictures of the item description from my account on Poshmark for the purchase that clearly states real fox fur
I would give zero reviews if I could DO NOT BUY FROM THIS SITE! They do not respond to repeated emails, that by the way, they have you respond through their site so you do not have a copy, and there is NO WAY to speak with a customer service person
I made an online purchase and received a poorly made product which was not as advertisedWhen I complained to customer service and requested to return the item, my request was denied and I was told it was my fault for not asking more questions prior to purchaseI just want to return the item and receive a refund, and the customer service has been terrible
I recently sold an item on PoshmarkThe buyer decided they did not want the item because they felt the description was not accurateThe item was returned to me and smells horribly of smokeI am not a smoker and now the item is ruined and I will not be able to sell it
Beware of shopping on Poshmark I purchased a jacket which was described as being one colorWhen it arrived it was a different colorI followed the vague Poshmark process of problem with purchaseI sent a photograph ofthe jacket Poshmark then asked me three more times to take additional photograps of the jacket brcause the vendor accused me of not takint photographs in "natural light" It was clear to me that when you buy something on Poshmark from a vendor who deliberately describes an itm in a misleading way, that Poshmark is unwilling to allow the purchaser to return the item and get the refund that is due Poshmark is not a customer friendly platform for shopping so buyers should beware that they could be misled by vendors without any recourse
I have unsuccessfully reached out to poshmark "support center" timesI have been selling and purchasing on poshmark for several months now as of monday 2/12/my account balance was $on tuesday morning I noticed that the balance was only $i would like someone to explain to me why $was taken from my account without my acknowledgmentIf they were to look at my account the math is very clearmy sales compared to my purchases$(total sales) minus $(purchases) = my account balance says that's means $is missingI would like my EARNED funds returned in my account***
I sold a listing which the buyer used and then reported that it wasnt as described, poshmark took down the listing and sided with the buyer and froze the earnings from said listing until I was to recieve the item backThe item has not arrived to me I contacted posmark endlessly, they arent responded and have released the funds back to the buyerI have no earnings from the sale nor were my items returned back to meposhmark customer seevice is really horribleIts been weeks, I need to be reimbursed!
Do not sign up for PoshmarkI recently had an issue where a seller sold me garbage for a high priceI was out of town so I did not open my package until days laterAfter days, apparently they cant help you outThey just give you a $creditWhich is a waste because I would never shop on this site againThe seller has had no repercussions what so everPoshmark is no for the consumers
Our records show that a member of our Operations team responded to this user's email on *** ***They were able to assist the user with reinstating their account and resetting their account passwordIn addition, all earnings were safely restored to the account
Due to this, we consider
the case resolved
There is a reason why Poshmark has bad complaints on hereLet me tell you what they did to meMy email attached to my poshmark account is *** And a buyer bought dresses from me and then alledged the "tags were missing", which it was because SHE ripped the tags offSo then she returned the order back to me, I first got a box of socks from her and I immediatialy sent the picture of the socks to poshmarkthen the next day I get the dresses back in the mailAt first I assumed she only sent me the socks, and I informed poshmarkthen out of good faith I told posh mark again that I think she sent me someone elses order on errorNext day my account is disabled! Like I am the bad person? I did nothing wrong, I acted in good faith letting them know I got a pair socks
Initial Business Response /* (1000, 6, 2015/08/27) */
We have thoroughly investigated the case and have concluded that the item received is as described
As a courtesy to the buyer, we have credited their account the price of the itemDue to this, we consider the case resolved
Initial
Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's great they gave me a $credit but I'm still looking for a refund or credit for the shipping I had to payThat's a lot to lose on an item that didn't match the pictures
Thank you
***
Final Business Response /* (4000, 10, 2015/09/30) */
We have thoroughly investigated the case and have concluded that the item received is as described
As a courtesy to the buyer, we have credited their account the price of the itemDue to this, we consider the case resolved
STOP CHARGING PEOPLE BEFORE ITEMS EVEN SHIP! Cant you do an authorization instead!! This is the 2nd time I purchase an item and it's not sent Again had to file a dispute to get my money back and yes I know what Poshmark is gonna sayIn days you can request a refund! But that takes up to 7- days to get funds back as well!! Also nothing happens to the irresponsible sellersThey just keep selling and doing the same to other buyersThey're accountable should be deactivated!
Initial Business Response /* (1000, 5, 2014/12/29) */
The boots *** sold were not authenticPoshmark does not allow the sale of replicas or fakes on our site and it is against the law; therefore our insurance policy does not cover these itemsWe ask that members join us in
respecting and celebrating the intellectual property and creativity of today's fashion designers
Initial Consumer Rebuttal /* (3000, 7, 2015/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is very sad that this company can not keep its response straightBefore their response was posted on here, I did actually recieve an email back from Posh where they said that the picture using flash that the buyer used made the item look worn not that they were unauthentic because they are real circa So don't sit here now and lie and say that I was trying to sell a fake item because I did notI have seen over a dozen fake items on your website, but I am not a liar or a dishonest personI bought those boots from the UGG web siteI will officially no longer using this website and telling all my friends to do the same
Final Business Response /* (4000, 9, 2015/01/14) */
We apologize, *** is correct that this case was approved for a return based on the condition of the bootsIn the listing She stated that these were "Never worn Black Classic Short Uggs"Since we were unable to verify the authenticity of the item, we granted a return based on the condition as the boots did show signs of wear
Final Consumer Response /* (2000, 11, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been notifying poshmark about not receiving a return for over a week nowThey asked me to wait until the 18th in which I did and informed them that I still have not recieved any word backThey are more than willing to respond immediately when its anything but a complaintI have been contacting them numerous times via email, social mediaIm also noticing a lot of other people not getting responses from them as well and complaining about it via social mediaThis is the second time ive had an issue with them and it took them until I made server actions for them to respondI shouldn't have to continuously contact them if I have an issueTheir system says they get back to you within hours and its been over hours since I first contacted them confirming I still have-not gotten my packageI need an answer immediately
I purchased what is suppose to be a brand new Dooney &Bourke Ostrich Large Barlow handbagI received the bag and the strap is not includedThere are peices, only the two small ones are thereIt also does not include the dust cover or registrationThe way the bag is stuffed is not Dooney's stuffing either