According to Poshmark policy: "We will give you a full refund if your item never ships or does not match the listing description," including "undisclosed damage" (See policy here: ***)I received an item for which the fabric was damaged and shrunken due to improper launderingI opened a claim with Poshmark, and was denied the claimAs the item was in fact damaged, I am entitled to a refund under Poshmark policy and would like that refund
Poshmark (PM) wrongfully advertises their "Discounted Shipping"I received an email notification from PM stating that an item I "liked" dropped in price, and that the product was given a discounted shipping rate for hourI took advantage of the opportunity and purchased the item right away after receiving the emailHowever, I did not acquire the discounted shipping rate, as was advertisedI emailed PM Support to see if they could provide me an answer as to why I never had gotten the reduced shipping ratePM Support replied and claimed that the promotion is only available for purchases made through the Buy It Now button, and not through the Make An Offer feature, as what I utilizedI have gone through the original Price Drop email notification and the actual item listing details, and no where does it say that the shipping reduction is only via the Buy It Now buttonI have also researched on the PM Frequently Asked Questions and the PM Support Center, and the Price Drop discount
I had been an active seller on Posh for nearly years, until I was nearly scammedI posted a picture of the STOLEN pics another posher was using, within my closetI never listed her name, because she changed accounts so frequentlyI also had instructions on how to use *** to tell if pics were fakeMy account was locked and I was told it wouldn't be reinstatedLet me also note for what Posh charges in sales, their customer service is nonexistent! It had been over mo I deleted my account and reluctantly decided to open a new closetI knew this time I would be vigilant about who I purchased/sold to(Even after reading all the complaints) I have been active for over mo now, no complaints, perfect sales/purchasing recordMy account was suddenly closed without warningI emailed Posh, waited for days before getting a generic response, just stating that I had ties to a locked accountI don't agree with their response nor the reason of why my first account was lockedBut if
This is an *** dominant companyThey have refunded all my purchases and blocked me from all the sellers I bought from because my profile pictures is me, a blonde girl with an *** guyI contacted customer support to see why they refunded of my purchases and they said stick to my own kindThey are racist
Initial Business Response /* (1000, 7, 2015/10/07) */
Per our return policy, once a return case is opened we investigate the case by reading the listing and inspecting the photosUpon our investigation - we found that the buyer stated that they will accept the orderDue to this we released
the funds to the seller
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 9, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should check with the buyer to double check before closing the caseYou shouldn't just assume something is okay just because it looks like that on the surfaceNo where does it say what to do if a buyer is harassing you to accept the purchaseIf I was going to keep it, I would have accepted it in the first placeYour $posh credit does me no goodI spent my hard earned money on this purchase and you're saying it's not good enough by awarding me credit to your store to purchase thingsI have not used that credit so why don't you take it back and write me a check for the money I paid for a purse that wasn't what I wanted
Final Business Response /* (4000, 13, 2015/10/27) */
As stated, in our investigation we did not detect harassment to forcibly make the buyer accept the order, instead we found that the buyer stated that they will accept the orderDue to this we released the funds to the seller
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 17, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well I don't see this as resolvedI want my money back, all of itI'm not going to use to posh credit and I have deleted my account because of this bad experienceI just want my money back and this has dragged on for way too longI used poshmark because it's a good way too get things for cheaper because I can't afford the news productsI'm a student and just need my money back please
I purchased an item from Poshmark on February 24thI received the item and it was not as described by the sellerI alerted Poshmark, and they approved my case, allowing me to return my $itemThe seller I purchased from has received the returned itemI have not received my $refundI contacted Poshmark on March 6th to resolve the issueI received an automated email, saying that I would get a response in hoursI have given them hours to respond, but they have notI want my $refundI have successfully returned the item, but Poshmark has not responded to my emails
Upon receipt of a pair of Miss Me Jeans, I signed on to Poshmark and selected item not as described along with the details, the jeans had seams that should have run down side, but were crooked and ran down front, the jeans smelled and the were 4" shorter in the inseamAdvertised as "perfect and 34" inseam"The jeans still had the visible signs of recent wear, you can tell by the kneesI've called and emailed repeatedly to no avail for a return label and credit to my accountI want my money back.Poshmark is the perfect setup for ripping off the consumer
Initial Business Response /* (1000, 5, 2014/10/30) */
We have worked through this issue with Siddeqah and were able to come to a conclusionConfusions/complications arise when our policies are not followed and Poshmark USPS labels are not usedIf a label is deemed insufficient please
contact Poshmark Support and we are more than happy to work with the buyer/seller to issue a new shipping label or correct any issues
I purchased an item from a seller on their site on ***, paid, and was informed when the item had shippedOn ***, the tracking information suggested that the item had been deliveredWhat I received however was simply the shipping label - no package*** had marked the label as "received opened" which is misleading as there was ONLY a label and nothing to be "open"I contacted Poshmark immediately on *** to find out how I may receive a refund for an item that was not delivered and got no responseI attempted to reach them again on *** and was instructed to "look around the property and check with my neighbors" regarding the missing itemI replied to them and have received no assistance at all in finding out how to receive my refund
I have been buying and selling on Poshmark for over a yearDuring this time I have had others cyber bully me and create groups to gain up o meI have documentation of these issues which show the conversations between others planning what they would doI also have what was said directly to meI have put in complaints closed my account and would open a new one in hopes I could continue to selli am disabled and do not receive benefits , so this was a great way to make some money, These same people would recognize my products and start the process againi have sent emails to support explaining my situationi never received help or answersI have now been informed my account is closed permanently with no specific reasonsI have asked over and over what I did and they refuse to give me an answerI do not want to sell on there anymore and I am not trying to get back on therei am however wanting to share what has happened to me as I am sure I am not the only oneI don't believe t
On June 13/I purchased a pair of Gianni Bini black suede boots from Poshmark from their Seller luluaholocic aka *** *** the boots she mailed me were right footed boots one size the other size as a refund was justified Poshmark emailed me a shipping label to return the bootsI contacted Poshmark to inform them I had no way of printing out the shipping label if they could put the shipping label in the Post Office mail in which Poshmark has refused to do soAnd now Poshmark is keeping my money of $Poshmark as a business should be able to accommodate the buyers/refunds in all ways possible
On 12/2/18, I ordered a pair of leggings for $from a seller on PoshmarkThe money was instantly taken from my accountPoshmarks policy states that they hold the money and then release it to the seller once the buyer confirms that they received the productMy order never shippedAfter a week of not having an item ship, you can cancel your orderOn 12/10/18, I canceled the order, but my money was not returned to meI’ve emailed Poshmark twice with no responseThough they say they’ll get back to you within hours, it has definitely been more than that for both emailsI tried to call them as well, but they don’t have phone support and their mailbox is fullI think this is a scam and I want my money back
This company is a joke! I have been with them since they started the siteThere customer service is horrible "nonexistent" you wait to weeks before you have money in your actual bank account from a transactionThey do not delete comments, even when someone accidentally copies and paste personal information into a comment (possible lawsuit there) There are no replies to emails anymoreThey take 20% of your sale! THAT IS CRAZY!! They only side with a buyer which posh is full of scam artist now, I had a $swimsuit DESTROYED by a buyer all because Posh does not offer returns, unless the item is damaged or not as described! Overall I would stay away from his site! I am leaving and opening up my own shop where I am in control of customer service, and my money!
ABSOLUTELY TERRIBLE CUSTOMER SERVICEI THOUGHT I was buying a gray "Love Your Melon" hat and what I got was a dark blue and a hat that seriously would fit a giants headThis hat was MASSIVEMy head would have to MASSIVE in order for the hat to fit meI wrote to them multiple times and they said the same thing"You should've asked the seller if the item was true to size and color." ARE YOU KIDDING ME? The seller should list the item appropriatelyI'm LIVIDTERRIBLE TERRIBLE TERRIBLE
I tried to purchase some shoes from a seller her name is *** don’t buy anything from herShe did not send the shoes never replied back to me as to why not and then I asked her to cancel the order and she didn’t even do that had to wait days to get my money back from Poshmark do not order or sale anything on Poshmark because they don’t cancel anyone that does people dirtyStay away take my advice, use them at your own risk and pocket
This site/application is ridiculousI sold my Louis Vuitton Montaigne MM on Poshmark, this bag is worth $newI purchased my bag and carried it 3-5x's only and it is in new conditionAfter selling my bag on the site, received my shipping label, and then dropped it off to USPS same dayAbout hours after purchase, I received an email from Poshmark to not ship my bag as it was a "REPLICA"I emailed and disputed for TWO weeks now the site is telling me there is nothing they can do to help meThey kept on emailing me their policies and terms and conditions regarding replica itemsThis site is trash and they have HORRIBLE customer serviceThey take 3-days to respond to emailsI have yet to receive payment from the client or the siteI have emailed and messaged the buyer and the site and still no luckBEWARE, this site does not protect their sellers-Beware of selling your EXPENSIVE $$$ items on this site
As a courtesy, we have compensated the seller with her full earnings of $*** in Posh Credit for this orderThis is a huge exception to our process as we typically do not compensate in full for these types of situationsFor this reason, we consider the case closed
RE: Order *** On *** 9th, *** I bought an item which claimed to be a *** SweaterI made this purchase online via a website called poshmark.comUnfortunately, the product is counterfeit and not as describedAs of this date, I have contacted the merchant on at least occasions: ***,*** & *** in an attempt to resolve this directly with the merchantAs requested by the merchant, I provided them with pictures via email on *** to support claims of counterfeit, poor craftsmanship and other items being listed by the seller inauthentic/counterfeitI have requested the merchant to furnish proof of authenticity, such as proof the item was procured from an Authorized *** seller however the merchant has failed to respondAdditionally, the seller remains on the site and continues to sell their counterfeit goods
Complaint: ***I am rejecting this response because: my funds have not been successfully redeemed and I have received no deposit to my bank account from poshmark to which I am entitled.Sincerely,*** ***
According to Poshmark policy: "We will give you a full refund if your item never ships or does not match the listing description," including "undisclosed damage" (See policy here: ***)I received an item for which the fabric was damaged and shrunken due to improper launderingI opened a claim with Poshmark, and was denied the claimAs the item was in fact damaged, I am entitled to a refund under Poshmark policy and would like that refund
Poshmark (PM) wrongfully advertises their "Discounted Shipping"I received an email notification from PM stating that an item I "liked" dropped in price, and that the product was given a discounted shipping rate for hourI took advantage of the opportunity and purchased the item right away after receiving the emailHowever, I did not acquire the discounted shipping rate, as was advertisedI emailed PM Support to see if they could provide me an answer as to why I never had gotten the reduced shipping ratePM Support replied and claimed that the promotion is only available for purchases made through the Buy It Now button, and not through the Make An Offer feature, as what I utilizedI have gone through the original Price Drop email notification and the actual item listing details, and no where does it say that the shipping reduction is only via the Buy It Now buttonI have also researched on the PM Frequently Asked Questions and the PM Support Center, and the Price Drop discount
I had been an active seller on Posh for nearly years, until I was nearly scammedI posted a picture of the STOLEN pics another posher was using, within my closetI never listed her name, because she changed accounts so frequentlyI also had instructions on how to use *** to tell if pics were fakeMy account was locked and I was told it wouldn't be reinstatedLet me also note for what Posh charges in sales, their customer service is nonexistent! It had been over mo I deleted my account and reluctantly decided to open a new closetI knew this time I would be vigilant about who I purchased/sold to(Even after reading all the complaints) I have been active for over mo now, no complaints, perfect sales/purchasing recordMy account was suddenly closed without warningI emailed Posh, waited for days before getting a generic response, just stating that I had ties to a locked accountI don't agree with their response nor the reason of why my first account was lockedBut if
This is an *** dominant companyThey have refunded all my purchases and blocked me from all the sellers I bought from because my profile pictures is me, a blonde girl with an *** guyI contacted customer support to see why they refunded of my purchases and they said stick to my own kindThey are racist
Initial Business Response /* (1000, 7, 2015/10/07) */
Per our return policy, once a return case is opened we investigate the case by reading the listing and inspecting the photosUpon our investigation - we found that the buyer stated that they will accept the orderDue to this we released
the funds to the seller
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 9, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You should check with the buyer to double check before closing the caseYou shouldn't just assume something is okay just because it looks like that on the surfaceNo where does it say what to do if a buyer is harassing you to accept the purchaseIf I was going to keep it, I would have accepted it in the first placeYour $posh credit does me no goodI spent my hard earned money on this purchase and you're saying it's not good enough by awarding me credit to your store to purchase thingsI have not used that credit so why don't you take it back and write me a check for the money I paid for a purse that wasn't what I wanted
Final Business Response /* (4000, 13, 2015/10/27) */
As stated, in our investigation we did not detect harassment to forcibly make the buyer accept the order, instead we found that the buyer stated that they will accept the orderDue to this we released the funds to the seller
However, we have moved forward to credit the buyer Posh Credit as a one time courtesy
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 17, 2015/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well I don't see this as resolvedI want my money back, all of itI'm not going to use to posh credit and I have deleted my account because of this bad experienceI just want my money back and this has dragged on for way too longI used poshmark because it's a good way too get things for cheaper because I can't afford the news productsI'm a student and just need my money back please
I purchased an item from Poshmark on February 24thI received the item and it was not as described by the sellerI alerted Poshmark, and they approved my case, allowing me to return my $itemThe seller I purchased from has received the returned itemI have not received my $refundI contacted Poshmark on March 6th to resolve the issueI received an automated email, saying that I would get a response in hoursI have given them hours to respond, but they have notI want my $refundI have successfully returned the item, but Poshmark has not responded to my emails
Upon receipt of a pair of Miss Me Jeans, I signed on to Poshmark and selected item not as described along with the details, the jeans had seams that should have run down side, but were crooked and ran down front, the jeans smelled and the were 4" shorter in the inseamAdvertised as "perfect and 34" inseam"The jeans still had the visible signs of recent wear, you can tell by the kneesI've called and emailed repeatedly to no avail for a return label and credit to my accountI want my money back.Poshmark is the perfect setup for ripping off the consumer
Initial Business Response /* (1000, 5, 2014/10/30) */
We have worked through this issue with Siddeqah and were able to come to a conclusionConfusions/complications arise when our policies are not followed and Poshmark USPS labels are not usedIf a label is deemed insufficient please
contact Poshmark Support and we are more than happy to work with the buyer/seller to issue a new shipping label or correct any issues
I purchased an item from a seller on their site on ***, paid, and was informed when the item had shippedOn ***, the tracking information suggested that the item had been deliveredWhat I received however was simply the shipping label - no package*** had marked the label as "received opened" which is misleading as there was ONLY a label and nothing to be "open"I contacted Poshmark immediately on *** to find out how I may receive a refund for an item that was not delivered and got no responseI attempted to reach them again on *** and was instructed to "look around the property and check with my neighbors" regarding the missing itemI replied to them and have received no assistance at all in finding out how to receive my refund
I have been buying and selling on Poshmark for over a yearDuring this time I have had others cyber bully me and create groups to gain up o meI have documentation of these issues which show the conversations between others planning what they would doI also have what was said directly to meI have put in complaints closed my account and would open a new one in hopes I could continue to selli am disabled and do not receive benefits , so this was a great way to make some money, These same people would recognize my products and start the process againi have sent emails to support explaining my situationi never received help or answersI have now been informed my account is closed permanently with no specific reasonsI have asked over and over what I did and they refuse to give me an answerI do not want to sell on there anymore and I am not trying to get back on therei am however wanting to share what has happened to me as I am sure I am not the only oneI don't believe t
On June 13/I purchased a pair of Gianni Bini black suede boots from Poshmark from their Seller luluaholocic aka *** *** the boots she mailed me were right footed boots one size the other size as a refund was justified Poshmark emailed me a shipping label to return the bootsI contacted Poshmark to inform them I had no way of printing out the shipping label if they could put the shipping label in the Post Office mail in which Poshmark has refused to do soAnd now Poshmark is keeping my money of $Poshmark as a business should be able to accommodate the buyers/refunds in all ways possible
On 12/2/18, I ordered a pair of leggings for $from a seller on PoshmarkThe money was instantly taken from my accountPoshmarks policy states that they hold the money and then release it to the seller once the buyer confirms that they received the productMy order never shippedAfter a week of not having an item ship, you can cancel your orderOn 12/10/18, I canceled the order, but my money was not returned to meI’ve emailed Poshmark twice with no responseThough they say they’ll get back to you within hours, it has definitely been more than that for both emailsI tried to call them as well, but they don’t have phone support and their mailbox is fullI think this is a scam and I want my money back
Regarding order #***, we have gone ahead and refunded the user the amount of $on 4/For this reason, we consider the case closed
This company is a joke! I have been with them since they started the siteThere customer service is horrible "nonexistent" you wait to weeks before you have money in your actual bank account from a transactionThey do not delete comments, even when someone accidentally copies and paste personal information into a comment (possible lawsuit there) There are no replies to emails anymoreThey take 20% of your sale! THAT IS CRAZY!! They only side with a buyer which posh is full of scam artist now, I had a $swimsuit DESTROYED by a buyer all because Posh does not offer returns, unless the item is damaged or not as described! Overall I would stay away from his site! I am leaving and opening up my own shop where I am in control of customer service, and my money!
ABSOLUTELY TERRIBLE CUSTOMER SERVICEI THOUGHT I was buying a gray "Love Your Melon" hat and what I got was a dark blue and a hat that seriously would fit a giants headThis hat was MASSIVEMy head would have to MASSIVE in order for the hat to fit meI wrote to them multiple times and they said the same thing"You should've asked the seller if the item was true to size and color." ARE YOU KIDDING ME? The seller should list the item appropriatelyI'm LIVIDTERRIBLE TERRIBLE TERRIBLE
I tried to purchase some shoes from a seller her name is *** don’t buy anything from herShe did not send the shoes never replied back to me as to why not and then I asked her to cancel the order and she didn’t even do that had to wait days to get my money back from Poshmark do not order or sale anything on Poshmark because they don’t cancel anyone that does people dirtyStay away take my advice, use them at your own risk and pocket
This site/application is ridiculousI sold my Louis Vuitton Montaigne MM on Poshmark, this bag is worth $newI purchased my bag and carried it 3-5x's only and it is in new conditionAfter selling my bag on the site, received my shipping label, and then dropped it off to USPS same dayAbout hours after purchase, I received an email from Poshmark to not ship my bag as it was a "REPLICA"I emailed and disputed for TWO weeks now the site is telling me there is nothing they can do to help meThey kept on emailing me their policies and terms and conditions regarding replica itemsThis site is trash and they have HORRIBLE customer serviceThey take 3-days to respond to emailsI have yet to receive payment from the client or the siteI have emailed and messaged the buyer and the site and still no luckBEWARE, this site does not protect their sellers-Beware of selling your EXPENSIVE $$$ items on this site
As a courtesy, we have compensated the seller with her full earnings of $*** in Posh Credit for this orderThis is a huge exception to our process as we typically do not compensate in full for these types of situationsFor this reason, we consider the case closed
RE: Order *** On *** 9th, *** I bought an item which claimed to be a *** SweaterI made this purchase online via a website called poshmark.comUnfortunately, the product is counterfeit and not as describedAs of this date, I have contacted the merchant on at least occasions: ***,*** & *** in an attempt to resolve this directly with the merchantAs requested by the merchant, I provided them with pictures via email on *** to support claims of counterfeit, poor craftsmanship and other items being listed by the seller inauthentic/counterfeitI have requested the merchant to furnish proof of authenticity, such as proof the item was procured from an Authorized *** seller however the merchant has failed to respondAdditionally, the seller remains on the site and continues to sell their counterfeit goods
Complaint: ***I am rejecting this response because: my funds have not been successfully redeemed and I have received no deposit to my bank account from poshmark to which I am entitled.Sincerely,*** ***