I am a regular seller on PoshmarkI sold an item to a customer for $58- it was near new condition with no flaws, as reflected in the pictures I postedThe Poshmark return policy prevents a buyer from returning clothing that doesn't fit or is not what they expectedThis buyer damaged the item I sent in order to return itPoshmark is refusing to give me the money from the sale, and I now have a ruined item I can't sell elsewhereI have a stellar record as a seller, and this buyer has almost no track recordPoshmark gave no reason for siding with her claim over mineI am requesting the full amount I would have received for the sale, had the buyer not damaged the itemThank you
Complaint: ***I am rejecting this response because: Yes there were photos and they were provided to the business on different occasions with close ups and various locationsThis business only sides with buyers and does not care about sellers.Sincerely,*** ***
I received a knock-off product through a seller on this siteI had purchased only AFTER reviewing their "Posh Protect" promise which is in place to protect consumers from fakesThe sellers sent a mis-sized and BAD quality replica of a popular swimsuitThe item was different in stitching and quality of "print" to the product that was advertised on their site and was grossly mis-sizedPosh Mark did not honor their Posh Protect, nor did their customer support team ever review my caseI tried to resolve through the standard Posh Mark channels by filing a caseI was repeatedly asked to submit photos, which I did very promptly and the emails kept coming saying that I had not done so (I can provide screenshots to prove these were submitted in a timely manner
I am a respected seller, top 10% seller on PoshmarkHowever, I encountered an situation that has happened twice to me and I am sick of itI sell exclusive and trendy items, high quality, that have little to no sign of being wornSome girl, bought my sandals, and I already felt sketched out about it because she didnt have a profile picture or any listing upPlus when I looked at the label, her name was different then her name on the profileSo I paid no mind to it, maybe she wanted delivered to her mom's house or something; I wrapped it in tissue paper, wrote a thank you note and shipped it offThen she takes a day and a half to accept the package after its already been delivered, she opens a case against my item sayimg it was damaged or some crapI rush and send proof poshmark via the app and email, very promptlyThey take forever to review the case and then they approve it to be returned to meI am frustrated and upset, I clearly described the sandals ( they were expense) and they were in perfect conditionThen poshmark tells me that the buyer said the sandals did not smell as described or some crap, I never said they would smell a certain way! Like always, I cleaned the shoes before shipping them and actually sprayed the wrapping with fragrancePoshmark does care, and lets sellers return item no matter what! Wasting my time, while they still get paid! They get their money no matter what, so they don't careI am waiting on the return now, if those sandals are damaged I will sue this companyPlease be cautious of this company, they allow scammers to waste your time and damage your item
I purchased a pair of jeans from Poshmark***, and when they arrived they had four visible fabric flaws that were not displayed on the Poshmark websiteI took a photo of the flaws, and attached it to an email to Poshmark, requesting a prepaid return label, and was told that flaws are "normal" with these jeansTheir posted policy includes "Product not as advertised" as a valid reason for a returnI once again requested a return label, and in a week I've had no response whatsoever
I was a Seller on their websiteA customer purchased a handbag from me in new conditionI have the pictures to prove the condition of the bagThe buyer was allowed to return a damaged used bagPoshmark refunded them and I am stuck with a used bag that was NOT What I sent outPoshmark allowed Mail fraud by the buyer?
I recently sold a brand new sweater on this site and the item was damaged by the buyer, and the buyer was allowed a return and issued a refundPoshmark had the buyer send back the sweater, which is now damaged beyond repairThey were unwilling to accept the pictures I had proving that the item was undamaged and brand new when it was shipped, returned to me with massive holesThey responded to me when I reported the problem that if there were any issues with the return to open a case and they would resolve itI tried multiple times to open a case, but was blocked from opening oneAgain, I reached out to customer service explaining the situation with before and after pictures attached and was sent the exact same copy-and-pasted message telling me to “wait until you receive the item back and then open a case providing pictures.” The only auto-generated response I received accused me of sending out the sweater already damagedCustomer service has been entirely unresponsive for three
I bought a LV bag I looked at the pictures, read the description, trusted PM when they said they had authenticated The bag arrived in complete disrepair - broken zipper, broken handle, dry rotted leather PM offered less than 1/of what I spent and only as credit on their site NEVER again
I purchased an item of clothing that I feel was misrepresented in sizeThe seller stated it was a medium, however it ran incredibly smallI feel the seller should have discl9sed thisMy claim was denied on the basis that it did not meet the requirementsI feel this was unfairly handled and they should take another look at itI submitted proof and a second request to look further into the situation just to be told I was denied again
I paid poshmark to send an item back to meI double checked both my paypal address (the account I paid for the item return shipping fee with) and then checked my poshmark profile to make sure that address was correct as wellPoshmark generates an “automated” shipping label with an address I haven’t lived at for more than a yearThey told me to contact USPS, who told me that ONLY poshmark can change the shipping on my packageWhich is being shipped to a vacant buildingI’ve weitten poshmark well over ten e-mail and continue to get an automated response stating the same thing again and again with absolutely no help correcting the problem that their automated system created
SCAMMERS! Their “posh protection” guarantee states that if an item is received and it is not as advertised they will refund your money and assist with the return processThis couldn’t be farther from the truth!
After paying several hundred dollars for a gently worn“Authentic Gucci Belt” it was clear upon arrival that it was a counterfeit knock offAfter five emails to customer service and over one month and counting, I still have not received any responseUnbelievableThey are complicit in the scheme and by ignoring customer emails they refuse to honor their “posh protection” guarantee which is what prompted me to make the purchase in the first place Worst Customer Service I have ever experienced in my lifeWish I could give them zero stars
On June 27, 2018, buyer *** purchased Prada Oxfords from me off the app POSHMARK, an online consignment clothing storeThe buyer purchased these shoes for $Poshmark takes a 20% commission, so they received $from this order and I received $I shipped out these shoes the following day (June 28th) and due to Poshmark's policy, any item that is over $is inspected by their team for authenticityThe shoes arrived to Poshmark's headquarters right before the July 4th holiday and they were confirmed authentic by their staff on July 5thThe shoes were immediately shipped out to the buyer the following dayThe Prada oxfords were shipped out with USPS and USPS attempted to make the delivery on July 7th and this shipment required a signatureThe tracking information states that a reminder to schedule redelivery of item notice was left at the residenceThis is the last update on the tracking numberPoshmark has a policy that once an item is delivered, the buyer has hou
After hitting a wrong purchase button on their website I Immediately,within seconds canceled ,they charged my account and took days to process a refund which caused me to have to overdrafts on My account you cannot speak to anybody in customer service all you get are automated email responses and I want my $back in charges
My closet was restricted and all I'm asking is that the funds I earned be transferred my closet name is *** I put in a request on march 22nd and I have yet to hear anything from anyone someone please contact me
Had a case opened on my poshmark saleThe buyer lied and said the item size wasn’t the same as listing, then when asked to provide photos took days before finally saying she would just accept the orderPoshmark does not respond to emails, there is basically no customer service, meanwhile this person has my item and poshmark will not release my funds to me on an order I shipped out the same day for the buyerI would like my funds released ASAP as I have been waiting over a week, while the buyer drags the case out, and has my item
I sold an authentic *** * ** silver bracelet on Poshmark, after the customer received the bracelet decided he does not want it anymore and said it had a scratchBracelt was used and did have a faint hairline scratch could have been there before or could have been scratched by the buyer since they had a change of mindThe bracelet was sent back to me but they buyer did not send back the original *** blue dust pouch that I sent with the original orderI contacted Poshmark several times email and phone to let them know I did not get my item back as it was originally shippedThe buyer did not send me the *** dust pouch, but no one from Poshmark has contacted me backPoshmark has taken money out of my account and refunded the buyer and I did not get my item back as shipped
Poshmark is an app used to sell almost anything you could think ofItems are posted, after a sale is made the money from the buyer is immediately taken by Poshmark and held until the transaction is completeWhatever the item sells for, Poshmark takes about 5% of the sellers earningsThe seller ships the item to the buyer with the shipping label emailed by PoshUpon delivery, the buyer has three days to accept the itemI have sold and purchased many times on PoshmarkI actually sell more than I buyOne of my last transactions, I have not received my payment forI thought that it was a shipment issue but when I tracked the item (shoes) on the usps website and it says that it was delivered by agent to the recipientOn Poshmark, the tracking information also says delivered by agent but the status says in transitI reached out to the buyer, he did not respond leading me to believe that this was a scamI also emailed Poshmark twice and I have not heard anything back from them besi
At this time, Poshmark offers a bundle feature so users can purchase multiple listings with a single shipping fee (***)Since multiple individual orders were purchased without the bundle feature, the single shipping fee did not apply
If the customer has
any further questions or concerns, please have them contact our support team directly at ***
Due to this, we consider the matter resolved
I am a regular seller on PoshmarkI sold an item to a customer for $58- it was near new condition with no flaws, as reflected in the pictures I postedThe Poshmark return policy prevents a buyer from returning clothing that doesn't fit or is not what they expectedThis buyer damaged the item I sent in order to return itPoshmark is refusing to give me the money from the sale, and I now have a ruined item I can't sell elsewhereI have a stellar record as a seller, and this buyer has almost no track recordPoshmark gave no reason for siding with her claim over mineI am requesting the full amount I would have received for the sale, had the buyer not damaged the itemThank you
Complaint: ***I am rejecting this response because: Yes there were photos and they were provided to the business on different occasions with close ups and various locationsThis business only sides with buyers and does not care about sellers.Sincerely,*** ***
I received a knock-off product through a seller on this siteI had purchased only AFTER reviewing their "Posh Protect" promise which is in place to protect consumers from fakesThe sellers sent a mis-sized and BAD quality replica of a popular swimsuitThe item was different in stitching and quality of "print" to the product that was advertised on their site and was grossly mis-sizedPosh Mark did not honor their Posh Protect, nor did their customer support team ever review my caseI tried to resolve through the standard Posh Mark channels by filing a caseI was repeatedly asked to submit photos, which I did very promptly and the emails kept coming saying that I had not done so (I can provide screenshots to prove these were submitted in a timely manner
I am a respected seller, top 10% seller on PoshmarkHowever, I encountered an situation that has happened twice to me and I am sick of itI sell exclusive and trendy items, high quality, that have little to no sign of being wornSome girl, bought my sandals, and I already felt sketched out about it because she didnt have a profile picture or any listing upPlus when I looked at the label, her name was different then her name on the profileSo I paid no mind to it, maybe she wanted delivered to her mom's house or something; I wrapped it in tissue paper, wrote a thank you note and shipped it offThen she takes a day and a half to accept the package after its already been delivered, she opens a case against my item sayimg it was damaged or some crapI rush and send proof poshmark via the app and email, very promptlyThey take forever to review the case and then they approve it to be returned to meI am frustrated and upset, I clearly described the sandals ( they were expense) and they were in perfect conditionThen poshmark tells me that the buyer said the sandals did not smell as described or some crap, I never said they would smell a certain way! Like always, I cleaned the shoes before shipping them and actually sprayed the wrapping with fragrancePoshmark does care, and lets sellers return item no matter what! Wasting my time, while they still get paid! They get their money no matter what, so they don't careI am waiting on the return now, if those sandals are damaged I will sue this companyPlease be cautious of this company, they allow scammers to waste your time and damage your item
I purchased a pair of jeans from Poshmark***, and when they arrived they had four visible fabric flaws that were not displayed on the Poshmark websiteI took a photo of the flaws, and attached it to an email to Poshmark, requesting a prepaid return label, and was told that flaws are "normal" with these jeansTheir posted policy includes "Product not as advertised" as a valid reason for a returnI once again requested a return label, and in a week I've had no response whatsoever
I was a Seller on their websiteA customer purchased a handbag from me in new conditionI have the pictures to prove the condition of the bagThe buyer was allowed to return a damaged used bagPoshmark refunded them and I am stuck with a used bag that was NOT What I sent outPoshmark allowed Mail fraud by the buyer?
I recently sold a brand new sweater on this site and the item was damaged by the buyer, and the buyer was allowed a return and issued a refundPoshmark had the buyer send back the sweater, which is now damaged beyond repairThey were unwilling to accept the pictures I had proving that the item was undamaged and brand new when it was shipped, returned to me with massive holesThey responded to me when I reported the problem that if there were any issues with the return to open a case and they would resolve itI tried multiple times to open a case, but was blocked from opening oneAgain, I reached out to customer service explaining the situation with before and after pictures attached and was sent the exact same copy-and-pasted message telling me to “wait until you receive the item back and then open a case providing pictures.” The only auto-generated response I received accused me of sending out the sweater already damagedCustomer service has been entirely unresponsive for three
I bought a LV bag I looked at the pictures, read the description, trusted PM when they said they had authenticated The bag arrived in complete disrepair - broken zipper, broken handle, dry rotted leather PM offered less than 1/of what I spent and only as credit on their site NEVER again
I purchased an item of clothing that I feel was misrepresented in sizeThe seller stated it was a medium, however it ran incredibly smallI feel the seller should have discl9sed thisMy claim was denied on the basis that it did not meet the requirementsI feel this was unfairly handled and they should take another look at itI submitted proof and a second request to look further into the situation just to be told I was denied again
Invisible to non-existent customer service Horrible
I paid poshmark to send an item back to meI double checked both my paypal address (the account I paid for the item return shipping fee with) and then checked my poshmark profile to make sure that address was correct as wellPoshmark generates an “automated” shipping label with an address I haven’t lived at for more than a yearThey told me to contact USPS, who told me that ONLY poshmark can change the shipping on my packageWhich is being shipped to a vacant buildingI’ve weitten poshmark well over ten e-mail and continue to get an automated response stating the same thing again and again with absolutely no help correcting the problem that their automated system created
SCAMMERS! Their “posh protection” guarantee states that if an item is received and it is not as advertised they will refund your money and assist with the return processThis couldn’t be farther from the truth!
After paying several hundred dollars for a gently worn“Authentic Gucci Belt” it was clear upon arrival that it was a counterfeit knock offAfter five emails to customer service and over one month and counting, I still have not received any responseUnbelievableThey are complicit in the scheme and by ignoring customer emails they refuse to honor their “posh protection” guarantee which is what prompted me to make the purchase in the first place Worst Customer Service I have ever experienced in my lifeWish I could give them zero stars
On June 27, 2018, buyer *** purchased Prada Oxfords from me off the app POSHMARK, an online consignment clothing storeThe buyer purchased these shoes for $Poshmark takes a 20% commission, so they received $from this order and I received $I shipped out these shoes the following day (June 28th) and due to Poshmark's policy, any item that is over $is inspected by their team for authenticityThe shoes arrived to Poshmark's headquarters right before the July 4th holiday and they were confirmed authentic by their staff on July 5thThe shoes were immediately shipped out to the buyer the following dayThe Prada oxfords were shipped out with USPS and USPS attempted to make the delivery on July 7th and this shipment required a signatureThe tracking information states that a reminder to schedule redelivery of item notice was left at the residenceThis is the last update on the tracking numberPoshmark has a policy that once an item is delivered, the buyer has hou
After hitting a wrong purchase button on their website I Immediately,within seconds canceled ,they charged my account and took days to process a refund which caused me to have to overdrafts on My account you cannot speak to anybody in customer service all you get are automated email responses and I want my $back in charges
My closet was restricted and all I'm asking is that the funds I earned be transferred my closet name is *** I put in a request on march 22nd and I have yet to hear anything from anyone someone please contact me
Had a case opened on my poshmark saleThe buyer lied and said the item size wasn’t the same as listing, then when asked to provide photos took days before finally saying she would just accept the orderPoshmark does not respond to emails, there is basically no customer service, meanwhile this person has my item and poshmark will not release my funds to me on an order I shipped out the same day for the buyerI would like my funds released ASAP as I have been waiting over a week, while the buyer drags the case out, and has my item
I sold an authentic *** * ** silver bracelet on Poshmark, after the customer received the bracelet decided he does not want it anymore and said it had a scratchBracelt was used and did have a faint hairline scratch could have been there before or could have been scratched by the buyer since they had a change of mindThe bracelet was sent back to me but they buyer did not send back the original *** blue dust pouch that I sent with the original orderI contacted Poshmark several times email and phone to let them know I did not get my item back as it was originally shippedThe buyer did not send me the *** dust pouch, but no one from Poshmark has contacted me backPoshmark has taken money out of my account and refunded the buyer and I did not get my item back as shipped
Poshmark is an app used to sell almost anything you could think ofItems are posted, after a sale is made the money from the buyer is immediately taken by Poshmark and held until the transaction is completeWhatever the item sells for, Poshmark takes about 5% of the sellers earningsThe seller ships the item to the buyer with the shipping label emailed by PoshUpon delivery, the buyer has three days to accept the itemI have sold and purchased many times on PoshmarkI actually sell more than I buyOne of my last transactions, I have not received my payment forI thought that it was a shipment issue but when I tracked the item (shoes) on the usps website and it says that it was delivered by agent to the recipientOn Poshmark, the tracking information also says delivered by agent but the status says in transitI reached out to the buyer, he did not respond leading me to believe that this was a scamI also emailed Poshmark twice and I have not heard anything back from them besi
Regarding order ***, we have gone ahead and compensated the user the total amount of $on 3/1/For this reason, we consider the case closed
At this time, Poshmark offers a bundle feature so users can purchase multiple listings with a single shipping fee (***)Since multiple individual orders were purchased without the bundle feature, the single shipping fee did not apply
If the customer has
any further questions or concerns, please have them contact our support team directly at ***
Due to this, we consider the matter resolved