If you have an honest seller you're fine, but once you step on a deceptive landmine you're in for hell While unlike most, I had a return approved, the email nightmare to (unsuccessfully ) return an over sized item was more stress than a bit of savings are worth Sent a broken luggage set, I needed a heavy weight label The returns only cover up to five pounds There is no way to automate a request for a heavy label, so I had to email customer support That alone took a day ( you get two to complete the return for your refund) and they gave a boiler plate answer with no large label The next one did get me a label, but that was the evening of the end of the time period I sent back a note asking if I could still return and they never responded Two months later I decide to delete the account all together, and can't because they have a ticket still open I email support and ask them to close the account They ask me to ship the item first I'm not bothering to return it at this point as I'm sure they won't return my money after such incompetence I email back saying no, just delete my account Then they send a threatening email saying I have hours to ship the item I tell customer support off Doubt I'll get a response, but honestly, avoid this awful, insipid company
I made a purchase and after tried canceling because it's a counterfeit item I relaizedI have tried several times to get to contact poshmark with non response
Complaint: ***I am rejecting this response because:The photos do show the original condition is not the same as the retuned conditionThere is more to consider in addition to the photos as I describedYou've allowed both your company and myself to be scammedThe $** Poshmark credit is not a sufficient response to losing a $*** necklace. Sincerely,*** ***
As stated previously, the user has a history of reporting buyers damaging products upon return.
Additionally our system has detected the user is linked to another account that has reported receiving different items upon return and has submitted identical photos on both accountsAs this user has abused their privilege on our platform, we consider the case closed
I ordered a dress from Poshmark, when I received it, it was covered in BLOOD STAINS and dirtMy return was approved, however it was approved on 11/- the day after I left on a trip out of the country with no access to emailMy closet was on a vacation hold at the time, and I have submitted my trip information to Poshmark as proofApparently, they can take more than a week to reply to issues, but you are required to ship items that were not as described back within daysI completely understand if I just decided not to ship, but I had no way of knowing that the return was approved, and no way to ship the item backAs soon as I returned to the US (Saturday, 11/at 11:PM CT), I sent an email to Poshmark stating that I could ship the item back Monday morning (11/26)I sent another email later in the week as I never heard backI sent a *** message on 11/and didn't hear backI tweeted at Poshmark on 12/and again on 12/Minutes after sending the second tweet, I rec
I purchased a JAI Sterling Silver Watch from a seller on Poshmark on 10/The watch was clearly labelled stainless steelI contacted Poshmark Customer Support within says of the purchase as stated in the return policy, that stayed once verified, a refund will be issuedUnfortunately, they only gave me a $** credit and am forcing me to keep the watchThe watch was misrepresented and Poshmark did not stand by their policy to issue a refund
Poshmark restricted my account because they believe I sell replica itemsHowever all my buyers gave me star reviews and positive feedbackThey held my earnings of $** for one of my orders where they buyer did not complainThe buyer still has the item but will not give me the money that I earnedBecause Poshmark gets to be the judge, jury and executioner what they say is antithetic or not is the endHow can I get proof for resale items especially when the buyer has the item stillI can't take pictures of what I don't have anymore! Either have the item returned or give me my moneyI don't understand why that is so hard for anyone to answerIts takes hours to get a response from Poshmark so a simple conversation is taking weeks to have! They not allow skirt around my questions about the return of the money or the item with just saying your account is suspended and will not be reinstatedI don't want my account reinstated! I just want my money or my item! Pretty simple
I purchased a coat for more than $from their websiteThe seller sent me a coat that was different from the coat that was pictured on the websiteI immediately (that day) contacted the company via email (they do not have customer service by phone) and emailed daily for days in a row asking how I could return the item but no one responded to my repeat emailsFinally after I sent emails in one day I received an email reply and was told I could either donate the item to charity or re-list the item myself as a seller on their websiteThe coat was REALLY expensive so the suggestion that I donate the coat to charity is mean spirited and I have absolutely no interest in becoming a seller on their siteAdvertising one item but sending me a different one is fraudI have never had a more outrageous customer service experience in my life
Poshmark is an AWFUL site It's run poorly with no customer service and makes fraudulent charges on your account when you sign up to purchase itemsI've only been on the site about a month and made about purchases with of the purchases being fraudulent! The first fraudulent purchase is when I purchased a dress that stated is was a size I am a size and when I received the dress I couldn't even get into it because it was an Asian size I contacted Poshmark to tell them I wanted to return the item for a refund The seller was nice enough to reply back to please resend the item for a refund I did return the item for a refund and Poshmark took the payment and never refunded me the money which I just noticed on my credit card statement Then I purchase a pair of used Louboutin shoes which stated they were in good conditionI asked if there was any damage and the seller stated no When I received the shoes they had been worn by someone with hugely fat feet and the whole sides of the shoes flopped down and wouldn't stay on your feet because they were slingbacks I sent a picture of the shoes on my feet telling Poshmark these are unwearable and they refused to let me return the shoes for a refund They gave the seller my $and would not let me return the unwearable shoes and would not give me back my money I also tried to purchased a used Gucci belt for $ They again took my money right away before I received a package The package did not show as in transit for days so I tried to cancel the order thinking it was fraudulent They would not let me cancel an item for days so you have no way of cancelling and are at their mercy The seller then cancelled the item and it showed on the website as if I cancelled the item and kept my $which I just now found on my credit card statement While I was waiting for the belt I tried ordering another Gucci belt thru Poshmark for $ They again charged my credit card before the package was even delivered The seller waited days to ship the package and I emailed Poshmark that I was leaving town and could not accept the package until I got back home and they had to put my account on hold until I got back to accept packageI even went online to their vacation hold link and it showed that you can only put a vacation hold on as a seller not a buyer Package was delivered while I was not home When I got home and opened the package (days after delivery) it was NOT a Gucci belt it was A HALF USED NAIL POLISH AND 1/BOX OF OLD CRAYONS!! I contacted Poshmark right away and they stated that they gave the seller the money because I didn't accept or refuse delivery within days even though I told them I couldn't accept a package and contacted them about the trash I received They charged me $anyway! I have contacted my credit card fraud department as this is fraud You can not contact a live person in any manner with this company You have to email them thru the site and they state that it takes at least hours to get back to you and that on weekends and holidays they may not be able to get back to youThey don't handle your complaint right away, they get back to you "when they can" and they give the seller days before you can cancel a scam but only give the buyer days after delivery with no exceptionThis site is a scam They let scammers on their site take your money and when you complain and show proof that you are not getting the item you ordered they do nothing for you and keep your money or give it to the scammers even when you show proof of being scammed *** *** *** ** *** * *** *** *** ** *** *** ** *** *** * *** *** ** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ***
I ordered a pair of shoes that were listed as a size but when I received them, they are actually a size I filed a case with PoshmarkThey asked me to send photosI sent photos both by email and attached to the app commentsBut they continually told me to send photos and that I hadn't respondedSo they closed the case in favor of the sellerI never received my refund for the the incorrect sized shoesI just want my money back
Unfortunately, we were forced to deny the buyer's return claim because the item size was accurately listed by the seller as 34CAs stated in our FAQ's, a buyer may not return a Poshmark purchase if the item simply does not fitAs a courtesy, $* in Posh Credit was issued into the buyer's account to
apologize for the inconvenienceHowever, this case does not qualify for a return/refund per our guidelines
I made a purchase for dollars for a used Kate Spade walletIt was shipped to the wrong addressI immediately sent them an email saying I did not receive the itemThis is the third time I have had an issue with Poshmark and the third time I have been unable to get helpPoshmark has terrible customer service, if you could even call it thatThere isn't a phone number to call or a chat optionAll you can do is email themEvery time I email them it takes days for a responseI have replied to their email and they do not help or respond to my issue at allI have no way to get this resolved and I just want my money back
Initial Business Response /* (1000, 7, 2014/08/08) */
When a community member reports a scammer we take it VERY seriouslyWe assure the member that we will look into the situation and then we conduct an internal investigationOnce we know the facts, we are able to restrict the bad user
from our platform entirelyWe handle these situations privately to avoid drama and harassment amongst the communityPoshmark aims to create a fun and safe atmosphere, which is why we had to delete *** listing about the scammerRest assured the appropriate actions were taken against the scammer thanks to *** and her entire closet is still available
I ordered a pair of shoes from PoshmarkThe order did not come with all of the contents (missing dust bags as indicated)I reached out to the seller and Poshmark from the day of arrival 9/15/with no responseWhen inquiring about the item prior to purchase the seller always responded within an hour or two, now everybody is quietTheir policy states if you don dispute within days you can't disputeI have sent an email daily to both the seller & Poshmark to address this issue and no response from either
I joined the poshmark selling application & have sold multiple items, for the past montns and all of a sudden poshmark removed my items frozze my account and wont send me my I dont know what to do because it an online buisness & there is noone to callThey have all my money
I ordered a specific shoe the *** ***, they showed a correct Picture on their website so I placed the orderThey did not send the right shoesI have sent them pictures showing I received the wrong shoe but they are denying mt request to return for creditI will not wear the shoes they sent me the are uglyI can't afford to send them money for nothing
NEVER BUY, SELL, OR EVEN LOOK AT THIS SO CALLED BUSINESSES PRODUCTS!!
Iv'e been selling on Poshmark since March of this year I have never in my life felt so singled out, bullied, and defamed in my retail career!first off, if any one has the same products as you, or even sells the same category of products, (iemakeup) there is a league of little hater girls who, on all your sales posts, will defame you, and your products!, Then, so so called "moderator" will send a canned email to you stating that they took your products off line because one of these little girls decided upon themselves that your products are fake, dirty, etcI have been made to post my purchase receipts from my wholesaler for all to see, and STILL get bullied, harassed and defamed by both Posh and their henchwomen on a daily basisI finally told one of the ring leaders off, without any cussing or accusatory wording, send Poshmark an email with screen shots of the harassment, and I get an email back from Posh saying I'm being given a "warning" about my comments to this person!!!I will be suing women along with Posh for defamation, harassment, and loss of business*** ***
*** *** ***
I ordered a pair of shoes from PoshmarkThe order did not come with all of the contents (missing dust bags as indicated)I reached out to the seller and Poshmark from the day of arrival 9/15/with no responseWhen inquiring about the item prior to purchase the seller always responded within an hour or two, now everybody is quietTheir policy states if you don dispute within days you can't disputeI have sent an email daily to both the seller & Poshmark to address this issue and no response from either
I purchased a longline bra from a seller on PoshmarkThe bra is sized C and the seller indicated it would fit a slim to regular CBra arrived and although it is labeled it only measure I did not accept the purchase and wrote to Poshmark I wished to return it to the seller as it clearly is defective merchandise and the not the size listedShe should have returned it to the company she bought it from and not sold it as a C on PoshmarkPoshmark says as the label says C -it can not be returned to the sellerBut the label is false! They offered me a $* creditI paid $**Very poor business service that they would knowingly condone something being sold that is not the size indicated on its label or in the description by the seller
Item was shipped to the buyerBuyer returned the item to the wrong address and the package was returned back to the buyerPoshmark was not supposed to refund the buyer till the package was safely returned to seller...meposhmark refunded the buyer out of my funds and the item I never got backUSPS site showed the item was intercepted by the sender on tracking....why am I being held financially liable against poshmark' s own policy
If you have an honest seller you're fine, but once you step on a deceptive landmine you're in for hell While unlike most, I had a return approved, the email nightmare to (unsuccessfully ) return an over sized item was more stress than a bit of savings are worth Sent a broken luggage set, I needed a heavy weight label The returns only cover up to five pounds There is no way to automate a request for a heavy label, so I had to email customer support That alone took a day ( you get two to complete the return for your refund) and they gave a boiler plate answer with no large label The next one did get me a label, but that was the evening of the end of the time period I sent back a note asking if I could still return and they never responded Two months later I decide to delete the account all together, and can't because they have a ticket still open I email support and ask them to close the account They ask me to ship the item first I'm not bothering to return it at this point as I'm sure they won't return my money after such incompetence I email back saying no, just delete my account Then they send a threatening email saying I have hours to ship the item I tell customer support off Doubt I'll get a response, but honestly, avoid this awful, insipid company
I made a purchase and after tried canceling because it's a counterfeit item I relaizedI have tried several times to get to contact poshmark with non response
Complaint: ***I am rejecting this response because:The photos do show the original condition is not the same as the retuned conditionThere is more to consider in addition to the photos as I describedYou've allowed both your company and myself to be scammedThe $** Poshmark credit is not a sufficient response to losing a $*** necklace. Sincerely,*** ***
As stated previously, the user has a history of reporting buyers damaging products upon return.
Additionally our system has detected the user is linked to another account that has reported receiving different items upon return and has submitted identical photos on both accountsAs this user has abused their privilege on our platform, we consider the case closed
I ordered a dress from Poshmark, when I received it, it was covered in BLOOD STAINS and dirtMy return was approved, however it was approved on 11/- the day after I left on a trip out of the country with no access to emailMy closet was on a vacation hold at the time, and I have submitted my trip information to Poshmark as proofApparently, they can take more than a week to reply to issues, but you are required to ship items that were not as described back within daysI completely understand if I just decided not to ship, but I had no way of knowing that the return was approved, and no way to ship the item backAs soon as I returned to the US (Saturday, 11/at 11:PM CT), I sent an email to Poshmark stating that I could ship the item back Monday morning (11/26)I sent another email later in the week as I never heard backI sent a *** message on 11/and didn't hear backI tweeted at Poshmark on 12/and again on 12/Minutes after sending the second tweet, I rec
I purchased a JAI Sterling Silver Watch from a seller on Poshmark on 10/The watch was clearly labelled stainless steelI contacted Poshmark Customer Support within says of the purchase as stated in the return policy, that stayed once verified, a refund will be issuedUnfortunately, they only gave me a $** credit and am forcing me to keep the watchThe watch was misrepresented and Poshmark did not stand by their policy to issue a refund
Poshmark restricted my account because they believe I sell replica itemsHowever all my buyers gave me star reviews and positive feedbackThey held my earnings of $** for one of my orders where they buyer did not complainThe buyer still has the item but will not give me the money that I earnedBecause Poshmark gets to be the judge, jury and executioner what they say is antithetic or not is the endHow can I get proof for resale items especially when the buyer has the item stillI can't take pictures of what I don't have anymore! Either have the item returned or give me my moneyI don't understand why that is so hard for anyone to answerIts takes hours to get a response from Poshmark so a simple conversation is taking weeks to have! They not allow skirt around my questions about the return of the money or the item with just saying your account is suspended and will not be reinstatedI don't want my account reinstated! I just want my money or my item! Pretty simple
I purchased a coat for more than $from their websiteThe seller sent me a coat that was different from the coat that was pictured on the websiteI immediately (that day) contacted the company via email (they do not have customer service by phone) and emailed daily for days in a row asking how I could return the item but no one responded to my repeat emailsFinally after I sent emails in one day I received an email reply and was told I could either donate the item to charity or re-list the item myself as a seller on their websiteThe coat was REALLY expensive so the suggestion that I donate the coat to charity is mean spirited and I have absolutely no interest in becoming a seller on their siteAdvertising one item but sending me a different one is fraudI have never had a more outrageous customer service experience in my life
Poshmark is an AWFUL site It's run poorly with no customer service and makes fraudulent charges on your account when you sign up to purchase itemsI've only been on the site about a month and made about purchases with of the purchases being fraudulent! The first fraudulent purchase is when I purchased a dress that stated is was a size I am a size and when I received the dress I couldn't even get into it because it was an Asian size I contacted Poshmark to tell them I wanted to return the item for a refund The seller was nice enough to reply back to please resend the item for a refund I did return the item for a refund and Poshmark took the payment and never refunded me the money which I just noticed on my credit card statement Then I purchase a pair of used Louboutin shoes which stated they were in good conditionI asked if there was any damage and the seller stated no When I received the shoes they had been worn by someone with hugely fat feet and the whole sides of the shoes flopped down and wouldn't stay on your feet because they were slingbacks I sent a picture of the shoes on my feet telling Poshmark these are unwearable and they refused to let me return the shoes for a refund They gave the seller my $and would not let me return the unwearable shoes and would not give me back my money I also tried to purchased a used Gucci belt for $ They again took my money right away before I received a package The package did not show as in transit for days so I tried to cancel the order thinking it was fraudulent They would not let me cancel an item for days so you have no way of cancelling and are at their mercy The seller then cancelled the item and it showed on the website as if I cancelled the item and kept my $which I just now found on my credit card statement While I was waiting for the belt I tried ordering another Gucci belt thru Poshmark for $ They again charged my credit card before the package was even delivered The seller waited days to ship the package and I emailed Poshmark that I was leaving town and could not accept the package until I got back home and they had to put my account on hold until I got back to accept packageI even went online to their vacation hold link and it showed that you can only put a vacation hold on as a seller not a buyer Package was delivered while I was not home When I got home and opened the package (days after delivery) it was NOT a Gucci belt it was A HALF USED NAIL POLISH AND 1/BOX OF OLD CRAYONS!! I contacted Poshmark right away and they stated that they gave the seller the money because I didn't accept or refuse delivery within days even though I told them I couldn't accept a package and contacted them about the trash I received They charged me $anyway! I have contacted my credit card fraud department as this is fraud You can not contact a live person in any manner with this company You have to email them thru the site and they state that it takes at least hours to get back to you and that on weekends and holidays they may not be able to get back to youThey don't handle your complaint right away, they get back to you "when they can" and they give the seller days before you can cancel a scam but only give the buyer days after delivery with no exceptionThis site is a scam They let scammers on their site take your money and when you complain and show proof that you are not getting the item you ordered they do nothing for you and keep your money or give it to the scammers even when you show proof of being scammed *** *** *** ** *** * *** *** *** ** *** *** ** *** *** * *** *** ** * *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ***
I ordered a pair of shoes that were listed as a size but when I received them, they are actually a size I filed a case with PoshmarkThey asked me to send photosI sent photos both by email and attached to the app commentsBut they continually told me to send photos and that I hadn't respondedSo they closed the case in favor of the sellerI never received my refund for the the incorrect sized shoesI just want my money back
Unfortunately, we were forced to deny the buyer's return claim because the item size was accurately listed by the seller as 34CAs stated in our FAQ's, a buyer may not return a Poshmark purchase if the item simply does not fitAs a courtesy, $* in Posh Credit was issued into the buyer's account to
apologize for the inconvenienceHowever, this case does not qualify for a return/refund per our guidelines
I made a purchase for dollars for a used Kate Spade walletIt was shipped to the wrong addressI immediately sent them an email saying I did not receive the itemThis is the third time I have had an issue with Poshmark and the third time I have been unable to get helpPoshmark has terrible customer service, if you could even call it thatThere isn't a phone number to call or a chat optionAll you can do is email themEvery time I email them it takes days for a responseI have replied to their email and they do not help or respond to my issue at allI have no way to get this resolved and I just want my money back
Initial Business Response /* (1000, 7, 2014/08/08) */
When a community member reports a scammer we take it VERY seriouslyWe assure the member that we will look into the situation and then we conduct an internal investigationOnce we know the facts, we are able to restrict the bad user
from our platform entirelyWe handle these situations privately to avoid drama and harassment amongst the communityPoshmark aims to create a fun and safe atmosphere, which is why we had to delete *** listing about the scammerRest assured the appropriate actions were taken against the scammer thanks to *** and her entire closet is still available
I ordered a pair of shoes from PoshmarkThe order did not come with all of the contents (missing dust bags as indicated)I reached out to the seller and Poshmark from the day of arrival 9/15/with no responseWhen inquiring about the item prior to purchase the seller always responded within an hour or two, now everybody is quietTheir policy states if you don dispute within days you can't disputeI have sent an email daily to both the seller & Poshmark to address this issue and no response from either
I joined the poshmark selling application & have sold multiple items, for the past montns and all of a sudden poshmark removed my items frozze my account and wont send me my I dont know what to do because it an online buisness & there is noone to callThey have all my money
I ordered a specific shoe the *** ***, they showed a correct Picture on their website so I placed the orderThey did not send the right shoesI have sent them pictures showing I received the wrong shoe but they are denying mt request to return for creditI will not wear the shoes they sent me the are uglyI can't afford to send them money for nothing
NEVER BUY, SELL, OR EVEN LOOK AT THIS SO CALLED BUSINESSES PRODUCTS!!
Iv'e been selling on Poshmark since March of this year I have never in my life felt so singled out, bullied, and defamed in my retail career!first off, if any one has the same products as you, or even sells the same category of products, (iemakeup) there is a league of little hater girls who, on all your sales posts, will defame you, and your products!, Then, so so called "moderator" will send a canned email to you stating that they took your products off line because one of these little girls decided upon themselves that your products are fake, dirty, etcI have been made to post my purchase receipts from my wholesaler for all to see, and STILL get bullied, harassed and defamed by both Posh and their henchwomen on a daily basisI finally told one of the ring leaders off, without any cussing or accusatory wording, send Poshmark an email with screen shots of the harassment, and I get an email back from Posh saying I'm being given a "warning" about my comments to this person!!!I will be suing women along with Posh for defamation, harassment, and loss of business*** ***
*** *** ***
I ordered a pair of shoes from PoshmarkThe order did not come with all of the contents (missing dust bags as indicated)I reached out to the seller and Poshmark from the day of arrival 9/15/with no responseWhen inquiring about the item prior to purchase the seller always responded within an hour or two, now everybody is quietTheir policy states if you don dispute within days you can't disputeI have sent an email daily to both the seller & Poshmark to address this issue and no response from either
I purchased a longline bra from a seller on PoshmarkThe bra is sized C and the seller indicated it would fit a slim to regular CBra arrived and although it is labeled it only measure I did not accept the purchase and wrote to Poshmark I wished to return it to the seller as it clearly is defective merchandise and the not the size listedShe should have returned it to the company she bought it from and not sold it as a C on PoshmarkPoshmark says as the label says C -it can not be returned to the sellerBut the label is false! They offered me a $* creditI paid $**Very poor business service that they would knowingly condone something being sold that is not the size indicated on its label or in the description by the seller
Item was shipped to the buyerBuyer returned the item to the wrong address and the package was returned back to the buyerPoshmark was not supposed to refund the buyer till the package was safely returned to seller...meposhmark refunded the buyer out of my funds and the item I never got backUSPS site showed the item was intercepted by the sender on tracking....why am I being held financially liable against poshmark' s own policy