Our records show that our Senior Operations Manager has reached out to set up a phone call with the userAt this time, we ask that the user work with the Operation team to come to a resolution
my daughter sold pair of pants to a girl which I have name and receipt I accidentally sent one wrong pair she complained to poshmark so the next day I sent the right pair in return for the ones I sent mistakenlyThat was in September we have never received the pants back yet and poshmark is ignoring my daughters emails they won't answer herI paid around dollars for those pants they were new2nd item my daughter bought an eye pallet for When she received it was a fake kit, she contacted poshmark and the they said the girl showed a receipt for it, in return my daughter sent a picture of the palette looks nothing like the real palette and it won't since it is fskeSo they aren't answering her back on this either that was OctoberI contacted them they said the cases are closed that my daughter didn't respond in due timeThat she did do they won't replyTo herSo I would like poshmark to refund for my jeans they didn't offer to get back once I mailed out the right ones lik
I purchased a 2nd hand purse from PoshmarkI recognize that the product they sell is "gently" usedHowever, the purse I received was noticeably worn and the snap on the purse does not function properlyThis renders the item uselessI never would've purchased it, if the seller honestly stated the purse is brokenPoshmark denied me a refundI would like my money back
Our records show that this user had multiple accounts which was causing lconfusion and for them to be unable to access the correct email which is required to receive emails from PoshmarkA member of our Support team was able to correct the issue and manually change the email address on the
correct account.
Due to this, we consider the case resolved
For days I have had a block on my account making me unable to buy or make offers on anythingThere was no notice or warning or even an explanation givenI emailed support, tweeted them and got a response three days later saying I had been purchasing too much (as if thats a crime) and that they needed to see my credit card and credit card statementI was aghast they would invade my privacy and put a hold on my funds on my account which is my money earned from salesThey have no rightto my money or to restrict me from using itAnd they have nobright to see my card or statementMy cards were digital visa gift cards, no physical form or statementexistsMy ex boyfriend made two purchases with his card, andit was already removedfrom my accoutTere were NO CARDS on mysccount at the time of this banMygift cards were null andempty And myexboyfriend had cancelled his card when incalled him about thisSo there arenocards no statementsin existenceIm not guiltyof fraud, they got their
I sold an item on Poshmark siteCustomer wanted to return itemPoshmark approved returnCustomer never shipped item for return (Poshmark has proof of this) therefore its clear that buyer wants to keep itemPoshmark assured me -via email- that I would be paid for my item by *** I do not have my item nor the $*** due to me from PoshmarkPoshmark will not respond to my over emails requesting my funds
I followed the rules, tried my best to be a good seller, now poshmark restricted me for NO reasonI got an email saying I have offline transaction activities, which I NEVER did!! It is very interesting that I got restricted right after I posted a list to warn the others about a SCAMMER who tries to scam me using pictures of purses she stole from other poshers!!! Poshmark if you couldn't protect your member from those scammers, at least you don't need to restrict a member who didn't do anything wrong!!!!! I NEVER use offline transaction!!! You should restrict that scammer who cancelled my order and convinced me to pay her via ***!!!! I refused to use *** and told her I prefer to go through Poshmark!! Now you suspended me???? And did nothing but let that scammer be on the market?!?!?! What is going on?!
I have purchased a watch that was being sold on poshmark website by a seller and it was not as described on the site and the seller has asked me to return the watch to her but poshmark has refused to send me the return label and there policy states a refund will not be issued unless they send the return labelThe seller wants her watch return to her and I want my refund returned back to me that they are holdingThey will not return my numerous calls I have left or assist me with the returnI have also sent many emails and have sent a picture of the watch that needs to be returned and they are not assisting mePlease reach out to them with my complaint and hopefully they will send the return label I need to make my return to the seller and get my refund
I ordered a pair of shoes off the websiteThe website clearly states that you are allowed to return items that have been damaged if it was not disclosed to the buyerThe sole on one of the shoes was coming off when I received the shoeThis was not disclosed to me and Poshmark denied my return based on “undisclosed scuffs.” I never said anything about scuffs in my request to returnThe sole of the shoe was coming off and the shoes are unwearableAs a buyer, this information was not disclosed to meOn top of that, they immediately gave my money to the sellerWhen I tried to contact them they did not respondIt has been days since I emailed them complaining about he decision madeNo response has been made and they have not reached out to me to try and resolve the issueThe seller on the site even apologized in her respond and said she was sorry and didn’t know the shoe was like thatI just want my money back from this terrible site
I merely seek a refundI received an item of clothing packed with a dryer sheetI'm allergic to perfume, and the smell was so chemical and so strong that I have had to put the item in the (double) bag it came in and leave it downstairs in my laundry roomIf you know about dryer sheets, they are permeated with chemicals, and those STAY in the item and transfer themselves to other items as wellI asked for permission to return the itemThe Poshmark "customer service" sent me a couple of emails telling me to logon and click a drop down menuThis did/does not exist on their websiteI asked for a link so that I could access the particular form they were referring toI asked in several emailsThey don't reply at allThey claim my "days are up" to make a complaint, even though I received the package Friday night and they specifically said in their email that they are not around to respond to requests on the weekendThey claim they will not deal with customers by phone - don't pub
Initial Business Response /* (1000, 5, 2014/10/14) */
*** wrote into our support team on Sept30thWe were able to respond to her request within hours and during that time frame the package had been deliveredThe package was marked received and she left a lovely comment for the
sellerWe hope that *** is enjoying her purchase and apologize for any confusion
I am completely outraged by the customer service at Poshmark! They take weeks to respond to customersThis is such poor business practiceI sold a pair of AUTHENTIC black *** *** ***I contacted Poshmark after the sale was accepted as the seller left an entirely review of the itemThe seller lied in her review, claiming that the shoes were dirty and the packaging was destroyedI contacted Poshmark because the ***s had never been worn and I shipped them in the exact packaging I received from ***I even provided a receipt from my original purchaseI knew this buyer was lying and I contacted Poshmark to let them knowA full week later Postmark responded and said there was nothing they could do about the reviewAs I previously stated, the sale was acceptedMy earnings were deposited in my Poshmark accountA few weeks later, I checked my account to redeem my balance and I noticed that my earnings from the *** sale were no longer in my accountI once again
Order Date: Jun 2, *** Order #: *** Seller: *** I purchased a *** watch on poshmark which was described as "needing a battery," by the sellerI mailed it to *** for repair, and they contacted me with a $*** repair bill which did NOT include a battery changeThe issue was not the battery as the seller advertisedI then contacted poshmark with the *** estimate attached as I would like a refund for not as describedPoshmark declined to issue me a credit or refund as three days had passedHowever, with a *** watch purchase, it is impossible to get a repair estimate in the time frame allowedIf I take the watch to a local jeweler then I void any sort of warranty or future repair work by MicheleI am a long time and frequent poshmark customer and I am very disappointed in how this was handledThis item is defective and not as described and poshmark needs to take responsibility for thisI am becoming skeptical about future purchases for l
I sold a dress in the condition EXACTLY as described on my closetThe person who bought the dress filed a claim stating there was damageWe went back and forth NUMEROUS times on the appThe buyer requested a return, however; got the approval from the company Poshmark to return the itemThe item was damaged and destroyed by the person who bought the dressIn the images provided by the buyer, someone's hand in the photos is dirty and there were holes in the dress the same size as their handWhich is what the buyer claimed is how I sent itI have photos of the dress in the EXACT condition that it was sent inI now am getting the dress back that she destroyed, and is no longer sell-able, and losing out on the money I should have received from it
I sold a item on poshmark and on their app it says that once the buyer receives the item and is happy with it poshmark releases funds to the seller which was meThe buyer received it and then released it on April 23rd and I got a email stating that it had been ready to be released and I needed to set up my bank info and request a depositSo I did that and I haven't received my payment yetI have emailed them times because they have no customer service numberEverytime I get a generic automated response that says it can take up to 3-days to get paid but even so its past that time also in the emails it says we see your a new seller and added new bank info so possibly it was input incorrectly but doesn't give me the option to look at my bank info or edit itI am very frustrated and do not know what else to do
Our records show that this order was cancelled as 'lost item' on April 30, and a full refund was issued to the buyer.
Due to this, we consider the case resolved
I paid for a dress by a specific designerWhen I received the package, there was a note inside stating the seller didn't realize it until she mailed the dress that it was not by the designer she specifiedWhen I acknowledged receipt of the package I gave the seller the lowest rating possible and described the reason in the comment sectionI then contacted Poshmark immediately to file a complaintPoshmark said that since I had accepted the package there was nothing they could doThey gave me a $credit on my accountThe seller's account does not show my rating anywhere and she is still selling products on the siteThe lack of recourse against the seller creates an environment where buyers are repeatedly taken advantage of by dishonest sellers
I’m DONE with Poshmark! I’ve only purchased items, one which was cancelled after waiting almost a week for it to ship outAs far as the other purchases, the sellers take too long to ship out, and only after complaining to Customer Support, did they ship them out Deleting my account and no more business from me! I’ll buy from *** or ***, as they ship in a timely manner
I am a Top Rated seller on Poshmark and have consistently received 5-star ratingsI take my reputation very seriouslyA pair of jeans I sold were delivered to the buyer on 8/11/On 8/12/a buyer decided she didn't want a pair of factory destroyed/distressed jeans she purchased, so she lied and said the jeans arrived damp and vaguely stated that they were not as describedShe provided a single picture of a small section of the jeans, in very dim lighting, it was so dark as though she was trying hard to make the jeans appear to be in the condition she statedShe never said what exactly about the jeans was "not as described," yet representative, *** with Poshmark, simply responded to this poorly justified claim by asking that she provide additional photographsThis was two days ago and the seller has not responded to ***'s request, yet my case still remains in review while Poshmark continues to hold onto my earningsThe buyer simply responded with a statement continuing to alle
I purchased two sweaters from vendors on Poshmark using Paypal, which I have used for years with no issuesThe first sweater order was canceled because Poshmark informed me that their user was no longer validThe second sweater I received and I'm very happy with itBut Poshmark began e-mailing reminders to me to authorize paymentI tried to log onto Poshmark but my username and password were not recognizedI followed the procedure to reset my password but never received a "password reset" e-mail from PoshmarkThe only way to contact Poshmark is via e-mail; they have no phone number listedIt takes about twenty-four hours to hear back from them on any e-mail sentAfter repeatedly e-mailing them to get this resolved, they informed me that they were unable to verify me and that I would need to send them a "valid form of photo identification such as a driver's license or passport." This set off all sorts of alarms for meI promptly contacted Paypal to verify that payment was made for the sweater that I receivedThen I verified through my credit card company that payment was madeI then canceled my Paypal agreement with Poshmark to avoid any future problemsI will not use this service againI don't care what kind of deals they haveIt's not worth the risk, effort, or frustrationI'll stick with *** and ***
Our records show that our Senior Operations Manager has reached out to set up a phone call with the userAt this time, we ask that the user work with the Operation team to come to a resolution
my daughter sold pair of pants to a girl which I have name and receipt I accidentally sent one wrong pair she complained to poshmark so the next day I sent the right pair in return for the ones I sent mistakenlyThat was in September we have never received the pants back yet and poshmark is ignoring my daughters emails they won't answer herI paid around dollars for those pants they were new2nd item my daughter bought an eye pallet for When she received it was a fake kit, she contacted poshmark and the they said the girl showed a receipt for it, in return my daughter sent a picture of the palette looks nothing like the real palette and it won't since it is fskeSo they aren't answering her back on this either that was OctoberI contacted them they said the cases are closed that my daughter didn't respond in due timeThat she did do they won't replyTo herSo I would like poshmark to refund for my jeans they didn't offer to get back once I mailed out the right ones lik
I purchased a 2nd hand purse from PoshmarkI recognize that the product they sell is "gently" usedHowever, the purse I received was noticeably worn and the snap on the purse does not function properlyThis renders the item uselessI never would've purchased it, if the seller honestly stated the purse is brokenPoshmark denied me a refundI would like my money back
Our records show that this user had multiple accounts which was causing lconfusion and for them to be unable to access the correct email which is required to receive emails from PoshmarkA member of our Support team was able to correct the issue and manually change the email address on the
correct account.
Due to this, we consider the case resolved
For days I have had a block on my account making me unable to buy or make offers on anythingThere was no notice or warning or even an explanation givenI emailed support, tweeted them and got a response three days later saying I had been purchasing too much (as if thats a crime) and that they needed to see my credit card and credit card statementI was aghast they would invade my privacy and put a hold on my funds on my account which is my money earned from salesThey have no rightto my money or to restrict me from using itAnd they have nobright to see my card or statementMy cards were digital visa gift cards, no physical form or statementexistsMy ex boyfriend made two purchases with his card, andit was already removedfrom my accoutTere were NO CARDS on mysccount at the time of this banMygift cards were null andempty And myexboyfriend had cancelled his card when incalled him about thisSo there arenocards no statementsin existenceIm not guiltyof fraud, they got their
I sold an item on Poshmark siteCustomer wanted to return itemPoshmark approved returnCustomer never shipped item for return (Poshmark has proof of this) therefore its clear that buyer wants to keep itemPoshmark assured me -via email- that I would be paid for my item by *** I do not have my item nor the $*** due to me from PoshmarkPoshmark will not respond to my over emails requesting my funds
I followed the rules, tried my best to be a good seller, now poshmark restricted me for NO reasonI got an email saying I have offline transaction activities, which I NEVER did!! It is very interesting that I got restricted right after I posted a list to warn the others about a SCAMMER who tries to scam me using pictures of purses she stole from other poshers!!! Poshmark if you couldn't protect your member from those scammers, at least you don't need to restrict a member who didn't do anything wrong!!!!! I NEVER use offline transaction!!! You should restrict that scammer who cancelled my order and convinced me to pay her via ***!!!! I refused to use *** and told her I prefer to go through Poshmark!! Now you suspended me???? And did nothing but let that scammer be on the market?!?!?! What is going on?!
I have purchased a watch that was being sold on poshmark website by a seller and it was not as described on the site and the seller has asked me to return the watch to her but poshmark has refused to send me the return label and there policy states a refund will not be issued unless they send the return labelThe seller wants her watch return to her and I want my refund returned back to me that they are holdingThey will not return my numerous calls I have left or assist me with the returnI have also sent many emails and have sent a picture of the watch that needs to be returned and they are not assisting mePlease reach out to them with my complaint and hopefully they will send the return label I need to make my return to the seller and get my refund
I ordered a pair of shoes off the websiteThe website clearly states that you are allowed to return items that have been damaged if it was not disclosed to the buyerThe sole on one of the shoes was coming off when I received the shoeThis was not disclosed to me and Poshmark denied my return based on “undisclosed scuffs.” I never said anything about scuffs in my request to returnThe sole of the shoe was coming off and the shoes are unwearableAs a buyer, this information was not disclosed to meOn top of that, they immediately gave my money to the sellerWhen I tried to contact them they did not respondIt has been days since I emailed them complaining about he decision madeNo response has been made and they have not reached out to me to try and resolve the issueThe seller on the site even apologized in her respond and said she was sorry and didn’t know the shoe was like thatI just want my money back from this terrible site
I merely seek a refundI received an item of clothing packed with a dryer sheetI'm allergic to perfume, and the smell was so chemical and so strong that I have had to put the item in the (double) bag it came in and leave it downstairs in my laundry roomIf you know about dryer sheets, they are permeated with chemicals, and those STAY in the item and transfer themselves to other items as wellI asked for permission to return the itemThe Poshmark "customer service" sent me a couple of emails telling me to logon and click a drop down menuThis did/does not exist on their websiteI asked for a link so that I could access the particular form they were referring toI asked in several emailsThey don't reply at allThey claim my "days are up" to make a complaint, even though I received the package Friday night and they specifically said in their email that they are not around to respond to requests on the weekendThey claim they will not deal with customers by phone - don't pub
Initial Business Response /* (1000, 5, 2014/10/14) */
*** wrote into our support team on Sept30thWe were able to respond to her request within hours and during that time frame the package had been deliveredThe package was marked received and she left a lovely comment for the
sellerWe hope that *** is enjoying her purchase and apologize for any confusion
I am completely outraged by the customer service at Poshmark! They take weeks to respond to customersThis is such poor business practiceI sold a pair of AUTHENTIC black *** *** ***I contacted Poshmark after the sale was accepted as the seller left an entirely review of the itemThe seller lied in her review, claiming that the shoes were dirty and the packaging was destroyedI contacted Poshmark because the ***s had never been worn and I shipped them in the exact packaging I received from ***I even provided a receipt from my original purchaseI knew this buyer was lying and I contacted Poshmark to let them knowA full week later Postmark responded and said there was nothing they could do about the reviewAs I previously stated, the sale was acceptedMy earnings were deposited in my Poshmark accountA few weeks later, I checked my account to redeem my balance and I noticed that my earnings from the *** sale were no longer in my accountI once again
Order Date: Jun 2, *** Order #: *** Seller: *** I purchased a *** watch on poshmark which was described as "needing a battery," by the sellerI mailed it to *** for repair, and they contacted me with a $*** repair bill which did NOT include a battery changeThe issue was not the battery as the seller advertisedI then contacted poshmark with the *** estimate attached as I would like a refund for not as describedPoshmark declined to issue me a credit or refund as three days had passedHowever, with a *** watch purchase, it is impossible to get a repair estimate in the time frame allowedIf I take the watch to a local jeweler then I void any sort of warranty or future repair work by MicheleI am a long time and frequent poshmark customer and I am very disappointed in how this was handledThis item is defective and not as described and poshmark needs to take responsibility for thisI am becoming skeptical about future purchases for l
I sold a dress in the condition EXACTLY as described on my closetThe person who bought the dress filed a claim stating there was damageWe went back and forth NUMEROUS times on the appThe buyer requested a return, however; got the approval from the company Poshmark to return the itemThe item was damaged and destroyed by the person who bought the dressIn the images provided by the buyer, someone's hand in the photos is dirty and there were holes in the dress the same size as their handWhich is what the buyer claimed is how I sent itI have photos of the dress in the EXACT condition that it was sent inI now am getting the dress back that she destroyed, and is no longer sell-able, and losing out on the money I should have received from it
I sold a item on poshmark and on their app it says that once the buyer receives the item and is happy with it poshmark releases funds to the seller which was meThe buyer received it and then released it on April 23rd and I got a email stating that it had been ready to be released and I needed to set up my bank info and request a depositSo I did that and I haven't received my payment yetI have emailed them times because they have no customer service numberEverytime I get a generic automated response that says it can take up to 3-days to get paid but even so its past that time also in the emails it says we see your a new seller and added new bank info so possibly it was input incorrectly but doesn't give me the option to look at my bank info or edit itI am very frustrated and do not know what else to do
Our records show that this order was cancelled as 'lost item' on April 30, and a full refund was issued to the buyer.
Due to this, we consider the case resolved
I paid for a dress by a specific designerWhen I received the package, there was a note inside stating the seller didn't realize it until she mailed the dress that it was not by the designer she specifiedWhen I acknowledged receipt of the package I gave the seller the lowest rating possible and described the reason in the comment sectionI then contacted Poshmark immediately to file a complaintPoshmark said that since I had accepted the package there was nothing they could doThey gave me a $credit on my accountThe seller's account does not show my rating anywhere and she is still selling products on the siteThe lack of recourse against the seller creates an environment where buyers are repeatedly taken advantage of by dishonest sellers
I’m DONE with Poshmark! I’ve only purchased items, one which was cancelled after waiting almost a week for it to ship outAs far as the other purchases, the sellers take too long to ship out, and only after complaining to Customer Support, did they ship them out Deleting my account and no more business from me! I’ll buy from *** or ***, as they ship in a timely manner
I am a Top Rated seller on Poshmark and have consistently received 5-star ratingsI take my reputation very seriouslyA pair of jeans I sold were delivered to the buyer on 8/11/On 8/12/a buyer decided she didn't want a pair of factory destroyed/distressed jeans she purchased, so she lied and said the jeans arrived damp and vaguely stated that they were not as describedShe provided a single picture of a small section of the jeans, in very dim lighting, it was so dark as though she was trying hard to make the jeans appear to be in the condition she statedShe never said what exactly about the jeans was "not as described," yet representative, *** with Poshmark, simply responded to this poorly justified claim by asking that she provide additional photographsThis was two days ago and the seller has not responded to ***'s request, yet my case still remains in review while Poshmark continues to hold onto my earningsThe buyer simply responded with a statement continuing to alle
I purchased two sweaters from vendors on Poshmark using Paypal, which I have used for years with no issuesThe first sweater order was canceled because Poshmark informed me that their user was no longer validThe second sweater I received and I'm very happy with itBut Poshmark began e-mailing reminders to me to authorize paymentI tried to log onto Poshmark but my username and password were not recognizedI followed the procedure to reset my password but never received a "password reset" e-mail from PoshmarkThe only way to contact Poshmark is via e-mail; they have no phone number listedIt takes about twenty-four hours to hear back from them on any e-mail sentAfter repeatedly e-mailing them to get this resolved, they informed me that they were unable to verify me and that I would need to send them a "valid form of photo identification such as a driver's license or passport." This set off all sorts of alarms for meI promptly contacted Paypal to verify that payment was made for the sweater that I receivedThen I verified through my credit card company that payment was madeI then canceled my Paypal agreement with Poshmark to avoid any future problemsI will not use this service againI don't care what kind of deals they haveIt's not worth the risk, effort, or frustrationI'll stick with *** and ***