Horrible experience, item was not quality that was describedPicked my size and unfortunately dress did not fit me as shown in advertisementWhen I asked for a refund they stated “Unfortunately, this case does not qualify for a return because:
- fit issue is not a valid return reason”
They didn’t even offer a exchange for different size or a credit to poshmarkI will not do business with them again
Regarding order * ***, our team approved the case for a return/full refund on April 23rd, As the user did not return the item within the given timeframe, the funds were released to
the seller on May 1st, For this reason we consider the case closed
A buyer purchased a pair of jeans from meThey were damaged either by the buyer or in shipping to herThe buyer returned them to me in the newly damaged condition and Poshmark refunded her moneyI now have a damaged pair of jeans, but I can't pursue action from the USPS because Poshmark handles all shipping and doesn't insure packagesI contested the refund and Poshmark claimed they reviewed my case and said I couldn't prove that the damage occurred after shipping, but the canned email didn't even make sense given that I supplied clear evidence of exactly thatIt is clear that Poshmark doesn't actually review these cases--they just send an email that says they did after a prescribed period of timeI have sent several emails to Poshmark over the course of a week and have only received auto-repliesI just want a human to review my case, take responsibility for the shipping damage, and pay me the value of my jeans
I recently bought *** boots through the Poshmark companyThe seller describes the boots as a "no slip in sole"And had no pictures of the issue or what she mentI thought it ment a no slip bootI purchased the boots and to my knowledge they had no insoles! The seller did not post pictures of the inside of the boot! I sent *** an email of my dissatisfactionThe company sided with the seller and said that I should have asked more questions and that the seller says "a no slip in sole" and gave me $of posh moneyI don't believe the company handled the situation well at allHad I know the boots had no insoles I never would have made the expensive purchaseThe company did not support me the buyer in anywayIt solely protected the seller! I don't believe that it is good business practicesNow I'm stuck with a pair of expensive boots with no insolesI would not recommend this company and if you choose to shop with Poshmark just buyer beware!
According to Poshmark, all sales are final/ no returns permitted unless you receive a product from a seller that was not as advertisedI sold an Apple Watch series to a buyer who then proceeded to open up a case on me because she couldn’t figure out how to operate the Watch, so she wanted a refundThis did not warrant her a refund!! My watch was in excellent condition and now God knows what condition it’s going to be in once I actually get it back! (If I even get it back) I more than likely have just lost $250!! I’m absolutely furious that Poshmark approved this after sending them proof of what I sent to the buyer was 100% what I advertised and worked 100% before I sent it! I want my money because I know the Watch is not going to be usable even if I get it back if this buyer can’t eben figure out how to work it!! Poshmark claimed they approved the return request because “they don’t support the sell of electronics.” Then WHY are there hundreds of other Apple watches on their site fo
I WAS SENT A KATE SPADE BAG THAT WAS NOT THE ONE PICTURED AND POSHMARK DENIED MY RETURNTHE WAS A CASE OF SELLER BAIT AND SWITCHTHEY DENIED MY RETURN SAYING THEY DID NOT HAVE ENOUGH PHOTOS AND I HAD SENT MORE THAN THE SELLER HAD ONLINEPLEASE HELP
They did not do their jobThis site exists as an exchange between independent buyers and sellers of goodsThey offered something for sale that, in the end, the seller decided to sell to a relativeThey had no controls in place to verify the posting or to ensure the seller followed through on commitmentsTHAT IS THE ONLY REASON ANYONE USES AN EXCHANGEAs a result, I ordered a pair of shoes for my son for CHRISTMAS - the ONLY THING HE WANTEDThe seller subsequently sold the shoes to a relative, and now my son has NO PRESENT FOR CHRISTMAS from this
I wasn't going to do this but I'm going to do it because I feel like I have to Poshmark was different a few months back they had a very good protection for their Cellars and their buyers but unlike other platforms out there they really Protected Their buyer something has changedSomething has seriously changed over the last couple of months and they are siding with the sellers now that I have over items in my store and I've put a lot of hard work and effort into the items that I sell people and they have been citing when cases are open because of her broken item or misrepresented item which is total BullAnd then returning an item to meet that is damaged when it was new or like-new when the customer received it and returning the customers money and returning my broken item and I got zero for that item period starting to get very upset because I've requested to speak with a customer service manager have requested a phone number of requested to speak with someone in charge so that they could hear me out and I've gotten cryptic really short emails two days later and they're blowing me off every timeSo I'm thinking about finding someone else who would appreciate all of the thousands of items that I have to sell to so that they can make 20% off of me because Poshmark doesn't seem to appreciate it these days
Regarding order #*** I have written numerous emails to Poshmark Support about an order I never received from February Finally, Gloria from support wrote to me on March stating Poshmark had reviewed my case and they were processing a refundNo refund has been credited to my accountI wrote again on May with the March 29th email attached to support saying I never got the refundThey have not responded
On October 9, 2018, I purchased two necklaces from a seller using Poshmark's appI received a package from the seller a few days later, on October But when I opened the package, it contained a shirt that I had not purchased; the seller had mixed up the shipping labels on two of her ordersOn the same day, I submitted a "Problem/Order Inquiry" to Poshmark regarding this purchaseImportantly, I did not click the "Accept Order" button in the app -- because I had not received my orderOn October 14, Poshmark responded to my inquiry instructing me to mail the shirt to the correct buyer, and telling me that they were instructing the other buyer to ship the necklace to meI did as instructed, and the tracking number shows that the package I shipped to the other buyer was delivered on October To date, however, I still have not received the two necklaces I purchased, and there is no indication on the Poshmark app that my necklaces were ever shippedOn October 29, I sent Poshmark S
The user did not provide us with an order number and we see no sales or purchases based on their email address in our recordsWe are not able to further look into the order to see what may have happenedIf the user can provide us with an order number, we would be happy to see what happened in their caseWe still did not receive the order number in the user's second response to usWe are not able to find any order based on their email address as wellFor this reason, we consider the case resolved
I have a charge on my bank account for $*** from this company and I did not make itI had never heard of them until nowI contacted my bank but they can't do a charge back until?I have exhausted all of my available actionsI emailed them, I messaged them on Facebook, I posted on their *** page, and all I get back are automated repliesThey dont have phone supportI want my money back that I never spent in the first place but can't get any help from this company!
To clarify, the seller cancelled this order on February 9th because they no longer had the itemPoshmark does not hold actual inventory as it is all in the hands of sellersWe do apologize on behalf of the seller for any inconvenienceThe refund was processed immediately on February 9th and will
be refunded within 10-business days per bank processing time.
Due to this, we consider the case resolved
Re: Order Id *** I have sent a brand new dress with tags and not a single flaw, straight from Reformation store to the buyer, who has claimed it arrived with HOLESShe reported to Poshmark 2!! days later after receiving it, and claimed it had STAINS out of suddenShe changed her story completelyPoshmark disregarded thatI sent to poshmark pictures of the dress and the video of the entire dress and tags and they completely disregarded a solid 100% proof the dress I sent was brand new and let the buyer return the ruined dress to meWorth *** dollarsThey stole from me, disregarded completely as a seller who have been selling on their platform for many years with star reviews and let the buyer get away with ruining and stealing from me who just barely registered on their websiteI want my money back!
I spent $on boots plus shipping and the usps delivered them to the wrong addressI've gotten nothing but generic bot replies and no help from them$is now goneSo shady how the only way to contact them is through email and talking to bots
Everyone, beware! NEVER EVER EVER SHOP OR SELL!
On June 23, I sold an item for $on Poshmark appThis was my first time making a sale on this app and I had chosen the direct deposit method to receive paymentI entered my account and routing information and I was unaware that I accidentally input the incorrect account numberDays went by where I did not receive the money from Poshmark in my account when I was told it was released on July 8, so I reached out to them on July via their email support since they do not have a phone number and I was told direct deposit takes 3-business days, and that if I had input the incorrect account number, I would get an email rejecting the depositI never received said rejection email, so I was still unaware of the mistake I had madePoshmark confirmed the account number I had entered and that is when I realized it was the incorrect number (off by one digit)I emailed Poshmark everyday and days went by where I did not hear backI also spoke with *** (my bank) multiple times a
Initial Business Response /* (1000, 5, 2014/09/23) */
As *** *** stated our policy is that Poshmark will automatically release payment to the seller if the order is not marked as received after days of deliveryThe confusion arises because the item was marked as delivered via USPS
tracking on August 26th, it was not marked delivered when she went to the post office to pick up the ithave no way of tracking thatWe understand that this was a misunderstanding so, we worked with her to rectify the situationWe were able to compensate her for the items that were not as described in the bundle of items she purchased and received
I have been an enthusiastic Poshmark buyer and seller, unfortunately the customer support is terribleThere is no way to contact an actual person and the decisions regarding returns seem almost randomAs a seller I feel ignored and not able to request reviews for decisions that are clearly wrongOverall you can buy great things, you can sell to lovely people, but, ultimately the company has no real interest in providing adequate customer support for either buyers or sellers leaving a trail of frustrated and angry peopleThe entire process becomes stressful rather than fun
Revdex.com:I accept their
response to THIS order number, however, the account purchased bundles from mePoshmark hasn’t addressed a second refund for the second theft of items yet. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
Horrible experience, item was not quality that was describedPicked my size and unfortunately dress did not fit me as shown in advertisementWhen I asked for a refund they stated “Unfortunately, this case does not qualify for a return because:
- fit issue is not a valid return reason”
They didn’t even offer a exchange for different size or a credit to poshmarkI will not do business with them again
Regarding order * ***, our team approved the case for a return/full refund on April 23rd, As the user did not return the item within the given timeframe, the funds were released to
the seller on May 1st, For this reason we consider the case closed
A buyer purchased a pair of jeans from meThey were damaged either by the buyer or in shipping to herThe buyer returned them to me in the newly damaged condition and Poshmark refunded her moneyI now have a damaged pair of jeans, but I can't pursue action from the USPS because Poshmark handles all shipping and doesn't insure packagesI contested the refund and Poshmark claimed they reviewed my case and said I couldn't prove that the damage occurred after shipping, but the canned email didn't even make sense given that I supplied clear evidence of exactly thatIt is clear that Poshmark doesn't actually review these cases--they just send an email that says they did after a prescribed period of timeI have sent several emails to Poshmark over the course of a week and have only received auto-repliesI just want a human to review my case, take responsibility for the shipping damage, and pay me the value of my jeans
I recently bought *** boots through the Poshmark companyThe seller describes the boots as a "no slip in sole"And had no pictures of the issue or what she mentI thought it ment a no slip bootI purchased the boots and to my knowledge they had no insoles! The seller did not post pictures of the inside of the boot! I sent *** an email of my dissatisfactionThe company sided with the seller and said that I should have asked more questions and that the seller says "a no slip in sole" and gave me $of posh moneyI don't believe the company handled the situation well at allHad I know the boots had no insoles I never would have made the expensive purchaseThe company did not support me the buyer in anywayIt solely protected the seller! I don't believe that it is good business practicesNow I'm stuck with a pair of expensive boots with no insolesI would not recommend this company and if you choose to shop with Poshmark just buyer beware!
According to Poshmark, all sales are final/ no returns permitted unless you receive a product from a seller that was not as advertisedI sold an Apple Watch series to a buyer who then proceeded to open up a case on me because she couldn’t figure out how to operate the Watch, so she wanted a refundThis did not warrant her a refund!! My watch was in excellent condition and now God knows what condition it’s going to be in once I actually get it back! (If I even get it back) I more than likely have just lost $250!! I’m absolutely furious that Poshmark approved this after sending them proof of what I sent to the buyer was 100% what I advertised and worked 100% before I sent it! I want my money because I know the Watch is not going to be usable even if I get it back if this buyer can’t eben figure out how to work it!! Poshmark claimed they approved the return request because “they don’t support the sell of electronics.” Then WHY are there hundreds of other Apple watches on their site fo
I WAS SENT A KATE SPADE BAG THAT WAS NOT THE ONE PICTURED AND POSHMARK DENIED MY RETURNTHE WAS A CASE OF SELLER BAIT AND SWITCHTHEY DENIED MY RETURN SAYING THEY DID NOT HAVE ENOUGH PHOTOS AND I HAD SENT MORE THAN THE SELLER HAD ONLINEPLEASE HELP
I ordered an item and was charged for it and then cannot get ahold of any customers serviceThe number is disconnected!
They did not do their jobThis site exists as an exchange between independent buyers and sellers of goodsThey offered something for sale that, in the end, the seller decided to sell to a relativeThey had no controls in place to verify the posting or to ensure the seller followed through on commitmentsTHAT IS THE ONLY REASON ANYONE USES AN EXCHANGEAs a result, I ordered a pair of shoes for my son for CHRISTMAS - the ONLY THING HE WANTEDThe seller subsequently sold the shoes to a relative, and now my son has NO PRESENT FOR CHRISTMAS from this
I wasn't going to do this but I'm going to do it because I feel like I have to Poshmark was different a few months back they had a very good protection for their Cellars and their buyers but unlike other platforms out there they really Protected Their buyer something has changedSomething has seriously changed over the last couple of months and they are siding with the sellers now that I have over items in my store and I've put a lot of hard work and effort into the items that I sell people and they have been citing when cases are open because of her broken item or misrepresented item which is total BullAnd then returning an item to meet that is damaged when it was new or like-new when the customer received it and returning the customers money and returning my broken item and I got zero for that item period starting to get very upset because I've requested to speak with a customer service manager have requested a phone number of requested to speak with someone in charge so that they could hear me out and I've gotten cryptic really short emails two days later and they're blowing me off every timeSo I'm thinking about finding someone else who would appreciate all of the thousands of items that I have to sell to so that they can make 20% off of me because Poshmark doesn't seem to appreciate it these days
Regarding order #*** I have written numerous emails to Poshmark Support about an order I never received from February Finally, Gloria from support wrote to me on March stating Poshmark had reviewed my case and they were processing a refundNo refund has been credited to my accountI wrote again on May with the March 29th email attached to support saying I never got the refundThey have not responded
On October 9, 2018, I purchased two necklaces from a seller using Poshmark's appI received a package from the seller a few days later, on October But when I opened the package, it contained a shirt that I had not purchased; the seller had mixed up the shipping labels on two of her ordersOn the same day, I submitted a "Problem/Order Inquiry" to Poshmark regarding this purchaseImportantly, I did not click the "Accept Order" button in the app -- because I had not received my orderOn October 14, Poshmark responded to my inquiry instructing me to mail the shirt to the correct buyer, and telling me that they were instructing the other buyer to ship the necklace to meI did as instructed, and the tracking number shows that the package I shipped to the other buyer was delivered on October To date, however, I still have not received the two necklaces I purchased, and there is no indication on the Poshmark app that my necklaces were ever shippedOn October 29, I sent Poshmark S
The user did not provide us with an order number and we see no sales or purchases based on their email address in our recordsWe are not able to further look into the order to see what may have happenedIf the user can provide us with an order number, we would be happy to see what happened in their caseWe still did not receive the order number in the user's second response to usWe are not able to find any order based on their email address as wellFor this reason, we consider the case resolved
I have a charge on my bank account for $*** from this company and I did not make itI had never heard of them until nowI contacted my bank but they can't do a charge back until?I have exhausted all of my available actionsI emailed them, I messaged them on Facebook, I posted on their *** page, and all I get back are automated repliesThey dont have phone supportI want my money back that I never spent in the first place but can't get any help from this company!
To clarify, the seller cancelled this order on February 9th because they no longer had the itemPoshmark does not hold actual inventory as it is all in the hands of sellersWe do apologize on behalf of the seller for any inconvenienceThe refund was processed immediately on February 9th and will
be refunded within 10-business days per bank processing time.
Due to this, we consider the case resolved
Re: Order Id *** I have sent a brand new dress with tags and not a single flaw, straight from Reformation store to the buyer, who has claimed it arrived with HOLESShe reported to Poshmark 2!! days later after receiving it, and claimed it had STAINS out of suddenShe changed her story completelyPoshmark disregarded thatI sent to poshmark pictures of the dress and the video of the entire dress and tags and they completely disregarded a solid 100% proof the dress I sent was brand new and let the buyer return the ruined dress to meWorth *** dollarsThey stole from me, disregarded completely as a seller who have been selling on their platform for many years with star reviews and let the buyer get away with ruining and stealing from me who just barely registered on their websiteI want my money back!
I spent $on boots plus shipping and the usps delivered them to the wrong addressI've gotten nothing but generic bot replies and no help from them$is now goneSo shady how the only way to contact them is through email and talking to bots
Everyone, beware! NEVER EVER EVER SHOP OR SELL!
On June 23, I sold an item for $on Poshmark appThis was my first time making a sale on this app and I had chosen the direct deposit method to receive paymentI entered my account and routing information and I was unaware that I accidentally input the incorrect account numberDays went by where I did not receive the money from Poshmark in my account when I was told it was released on July 8, so I reached out to them on July via their email support since they do not have a phone number and I was told direct deposit takes 3-business days, and that if I had input the incorrect account number, I would get an email rejecting the depositI never received said rejection email, so I was still unaware of the mistake I had madePoshmark confirmed the account number I had entered and that is when I realized it was the incorrect number (off by one digit)I emailed Poshmark everyday and days went by where I did not hear backI also spoke with *** (my bank) multiple times a
Initial Business Response /* (1000, 5, 2014/09/23) */
As *** *** stated our policy is that Poshmark will automatically release payment to the seller if the order is not marked as received after days of deliveryThe confusion arises because the item was marked as delivered via USPS
tracking on August 26th, it was not marked delivered when she went to the post office to pick up the ithave no way of tracking thatWe understand that this was a misunderstanding so, we worked with her to rectify the situationWe were able to compensate her for the items that were not as described in the bundle of items she purchased and received
I have been an enthusiastic Poshmark buyer and seller, unfortunately the customer support is terribleThere is no way to contact an actual person and the decisions regarding returns seem almost randomAs a seller I feel ignored and not able to request reviews for decisions that are clearly wrongOverall you can buy great things, you can sell to lovely people, but, ultimately the company has no real interest in providing adequate customer support for either buyers or sellers leaving a trail of frustrated and angry peopleThe entire process becomes stressful rather than fun
Revdex.com:I accept their
response to THIS order number, however, the account purchased bundles from mePoshmark hasn’t addressed a second refund for the second theft of items yet. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***