I recently ordered a pair of shoes from Poshmark and through a misunderstanding was sent two of the same pair of shoes, both of which I was not happy with For the next two weeks, emails were traded back and forth as I tried to return the one pair of shoes I had not orderedRepeated replies for more information on how to return was met with the same form letter The bottom line for them was that I had to initiate a complaint within hours but I could never get the information I needed (which was more than the form letter provided) to do that and so they denied my request because time was up even though I emailed them almost every day for two weeks regarding my concernsIn the end, I was stuck with both pair of shoes and a $credit for each pair which I will never use as I never want to have anything to do with them againI have closed my account The customer service was horrible as I was sent the same information over and over which did not address the concern I had I asked for a phone call and was told that was not possible I found a number I could call but all I could do was leave a message and they said they might get back to me which they never did The only way to communicate with them is via email and it takes at least hours for a reply Customer service is limited to Monday through Friday All in all, this was the worst service I have ever experienced from a retail venue
Items are consistently misrepresented to buyersSellers should receive ratings from buyers experiences in order for a buyer to feel comfortable about purchasing from a buyer, negative ratings would encourage sellers to describe items accurately and truthfullyCustomer service does little to correct these problems within their serviceBe cautious when buying from this site, ask for detailed pictures, you will likely not get them, which is a sign the seller is not honest
I order a purse from Poshmark for $ I was sent a message a couple of days later telling me the purse was sold out BUT they have the same purse in a different color for $dollars I ordered the purse and received itI was very happy with my purchase The following day I received my original order Now I have two purses I contacted the company and they basically told me to take a hike so I contacted my credit card company and filed a complaint I informed Poshmark I had filed a complaint and *** told me they would make a one time acception and accept the retuned item for a full refund IF I stopped the complaintI told *** if I did not receive a full refund of $plus shipping $4.69, I would reopen my complaint The did make a refund but they refunded $ I returned the $purse This company is a scamThey did a switch and bait and need to be called outStay away
I ordered a Yeti from a seller and once received realized it was a fakeI had already accepted the order online and once I received I contacted the seller and PoshmarkPoshmark then asked for photos to show that the item was not authentic which I provided and have had no response since thenThe seller is selling counter fit merchandise and Poshmark is supporting by not refunding
I (Seller) sold a dress without any flaws to Buyer through PoshmarkAfter receipt, Buyer made a claim that the zipper was “missing a notch”The dress was sent without flaws and the dress, including the zipper, was inspected prior to the sale - it was in perfect working condition without a missing zipper tooth and was shipped in a fully zipped conditionAfter receipt, Buyer opened a case with Poshmark claiming that the zipper was “missing a notch” and added pictures showing that not only was a zipper tooth missing, but the zipper had been ripped apartPlease note, the zipper was sewn into the dress and could not be ripped apart without manual interventionAlso, if you look at the photos, it is obvious from the position of the missing zipper tooth and the position of the now ripped apart zipper track and zipper pull, that the Buyer pulled on the zipper hard enough to yank out a zipper tooth and rip the zipper apartPer Poshmark’s requested system, I responded immediately with a wri
I saw a beautiful hat on Poshmark and purchased it; however, when it arrived it was neither the same material or color as advertised and when I attempted to return it Poshmark gave me the run around and have an Oh Well kind of attitudeBAD SERVICE: BUYER BEWARE
The buyer filed a return that does not qualify for a returnThe planner size is as described as in the listingThe holes on the paper fillers that the buyer has does not fit the planner, that is why the buyer wants to return the plannerThe buyer needs to ask the seller prior to purchasing
greater detail to ensure her paper fillers will fit in the binder part of the plannerWe advise the buyer to have had asked the spacing between the punch holes in the binderThe order does not qualify for a return and we consider this case resolved
They claim to protect buyers but they do notI purchased a jacket for and it was not the correct size or had been shrunkI wanted to return it (before I accepted it & released pymt) but Poshmark stated that sizes vary and I was responsibleI gave them the link to the manufacture of the item which states a size range, this item was smaller than that and took pictures with tape measure and they didn't careThey do not protect buyers at all!
Poshmark allowed a return of a new with tags item essentially because the buyer did not like the item once she received itTo begin, they ignored both my email regarding this return in addition to a dm via FacebookRegardless, when the item was returned, it was no longer in the “new with tags” condition, as it no longer had the outer box or card from the company that sells this item
The company’s policy clearly states that “if your order never arrives, we’ll refund you your payment”The company ships using USPS and USPS lost the packageIt’s showing up as “in transit” for more than two weeks nowI’ve contacted USPS multiple times to try to locate the package but they don’t know where it isI’ve contacted Poshmark customer support more than times nowThey keep sending me a cryptic message that they have a “solution in place” or that they will have usps investigate what happened, but they refuse to give me a refund because it was a large purchase of $
This company is a liaison for sellers and purchasers of used merchandise They are suppose to settle disputes between sellers and purchasers, they control the payments until the purchase has been accepted I had a problem and wanted to return an item, so I reached out to see how to make a return on 1/3/the reply indicates I should receive a response within hours I never received a response and have reached out approximately more times with no response I am completely frustrated by their professionalism and I would recommend being very careful before making a purchase
I received a package from poshmarkDid not know what this was,the package came from New JerseyDidn’t order any thing from this companyI don’t know where they got my name or address which concerns me about the companyI STRONGLY SUGGEST YOU don’t acknowledge this companyI’m in the process of trying to find out how they got my information and the form of payment they received,
I have used this app for more than years, sold item with $1,and paid this company $for sales fee! but I was banned from this app this morning, with NO explanation or notice! I even have $pending earning on this app!!! Is this how you manage your users?! Now all my listings in past two years are gone, all my time are wasted?!
I order a pair of shoes for the amount of dollarspaid in full on september never got the shoes or the money back I call send email Still this day no money no merchandise I am a college Student work Saturdays and Sundays for my moneyvery unfair !!!
Complaint: ***I am rejecting this response because:
I have mentioned multiple times that while I fully understand their three-day response policy, I did not receive a shipping notification for this itemTo be sure, I have checked my junk mail, my deleted items, and double-checked my inboxI do not check my mail often, as I have no need to, and it was a surprise to me when I received the item on the 8th, as I thought it was strange I still had not received notification it had shippedI have nothing to gain from this, no profit to be madeI just want my money back that was taken from me on pretensesTwo integral parts of Poshmark's policies are that they provide a shipping notification (did not happen), and that fakes and replicas are not allowed to be listedBoth of these policies were violatedI even sent them pictures of the item I received, clearly showing that it was not the item listed and the label tag cut outThe two items are very, very different in quality, one with the original price of $148, and the other $I paid $for an item I can get anywhere for $35. Not only is my complaint being ignored, this dishonest seller is still allowed to sell on this site, and there have been no repercussions for their dishonestyI have pointed out time and again that if they are going to enforce this three-day policy, they need to follow their other policies as well, such as not allowing fakes or replicas to be sold and that shipping confirmations should be providedPoshmark needs to show a little integrity with their business practicesThis is my only expectation.Sincerely,*** ***
I received a package from poshmarkDid not know what this was,the package came from New JerseyDidn’t order any thing from this companyI don’t know where they got my name or address which concerns me about the companyI STRONGLY SUGGEST YOU don’t acknowledge this companyI’m in the process of trying to find out how they got my information and the form of payment they received,
Initial Business Response /* (4000, 8, 2015/04/29) */
As part of the protection that we have provided our users, we have compensated the seller with her earnings although the order was cancelled due to a delay in shipment
Due to this, we consider the case resolved
Final Consumer
Response /* (3000, 6, 2015/04/23) */
the company contacted me and said they'd refund me the "$60" for the bracelet while allowing someone to sell my items that are literally stolen on their siteI feel so conned and Poshmark does nothing but give delayed and *** (excuse my French) responsesI want this user off the site and I want either my entire bracelet back in the condition I sold it on or all the profits earned from it because this is unfairI don't have a lot of money but am considering contacting a lawyer my family knows because I am so disgusted by the conduct this company takes onI hope you can help me because all I want is to not feel so cheated and conned but Poshmark has done nothing but make me feel this way even morethat bracelet was worth a lot of money and now I don't have it and the user never payed for it and the company decided if they reimbursed the pay that the person who actually bought it should have payed the problem would dissolve and I don't accept that as justice
I sold a designers item on the poshmarkThe poshmark sent me the shipping label with the wrong addressI mailed the item with the provided by poshmark label to a wrong personAs a result I didn't have paid and don't have my itemI was trying to contact poshmark's customer service for more than a week but they just ignore me
I’ve recommended Poshmark to many, many people and I am now retracting that recommendation with a review and reason as to whyI am not a person who leaves negative reviews and typically all of the reviews I do leave are StarPoshmark has worked hand-in-hand with a seller to SCAM me into paying for a damaged dress even though the listing did not disclose the proper conditionI really believe in supporting businesses but Poshmark has proven time and time again they are not an honest business and I highly recommend running in the opposite direction! SELLER AND BUYER BEWARE! I’ll first mention that I WAS a seller on Poshmark and I was labeled as a Posh Mentor, top-recruiter, fast shipper, top seller, top-rated seller- and basically everything that you can be ‘graded on’ I was rated in the highest- so this comes as a very seriously taken review! I purchased a dress from a shop called *** after doing my research as a buyer and thinking the dress was in good condition, only to
I recently ordered a pair of shoes from Poshmark and through a misunderstanding was sent two of the same pair of shoes, both of which I was not happy with For the next two weeks, emails were traded back and forth as I tried to return the one pair of shoes I had not orderedRepeated replies for more information on how to return was met with the same form letter The bottom line for them was that I had to initiate a complaint within hours but I could never get the information I needed (which was more than the form letter provided) to do that and so they denied my request because time was up even though I emailed them almost every day for two weeks regarding my concernsIn the end, I was stuck with both pair of shoes and a $credit for each pair which I will never use as I never want to have anything to do with them againI have closed my account The customer service was horrible as I was sent the same information over and over which did not address the concern I had I asked for a phone call and was told that was not possible I found a number I could call but all I could do was leave a message and they said they might get back to me which they never did The only way to communicate with them is via email and it takes at least hours for a reply Customer service is limited to Monday through Friday All in all, this was the worst service I have ever experienced from a retail venue
Items are consistently misrepresented to buyersSellers should receive ratings from buyers experiences in order for a buyer to feel comfortable about purchasing from a buyer, negative ratings would encourage sellers to describe items accurately and truthfullyCustomer service does little to correct these problems within their serviceBe cautious when buying from this site, ask for detailed pictures, you will likely not get them, which is a sign the seller is not honest
I order a purse from Poshmark for $ I was sent a message a couple of days later telling me the purse was sold out BUT they have the same purse in a different color for $dollars I ordered the purse and received itI was very happy with my purchase The following day I received my original order Now I have two purses I contacted the company and they basically told me to take a hike so I contacted my credit card company and filed a complaint I informed Poshmark I had filed a complaint and *** told me they would make a one time acception and accept the retuned item for a full refund IF I stopped the complaintI told *** if I did not receive a full refund of $plus shipping $4.69, I would reopen my complaint The did make a refund but they refunded $ I returned the $purse This company is a scamThey did a switch and bait and need to be called outStay away
I ordered a Yeti from a seller and once received realized it was a fakeI had already accepted the order online and once I received I contacted the seller and PoshmarkPoshmark then asked for photos to show that the item was not authentic which I provided and have had no response since thenThe seller is selling counter fit merchandise and Poshmark is supporting by not refunding
I (Seller) sold a dress without any flaws to Buyer through PoshmarkAfter receipt, Buyer made a claim that the zipper was “missing a notch”The dress was sent without flaws and the dress, including the zipper, was inspected prior to the sale - it was in perfect working condition without a missing zipper tooth and was shipped in a fully zipped conditionAfter receipt, Buyer opened a case with Poshmark claiming that the zipper was “missing a notch” and added pictures showing that not only was a zipper tooth missing, but the zipper had been ripped apartPlease note, the zipper was sewn into the dress and could not be ripped apart without manual interventionAlso, if you look at the photos, it is obvious from the position of the missing zipper tooth and the position of the now ripped apart zipper track and zipper pull, that the Buyer pulled on the zipper hard enough to yank out a zipper tooth and rip the zipper apartPer Poshmark’s requested system, I responded immediately with a wri
I saw a beautiful hat on Poshmark and purchased it; however, when it arrived it was neither the same material or color as advertised and when I attempted to return it Poshmark gave me the run around and have an Oh Well kind of attitudeBAD SERVICE: BUYER BEWARE
The buyer filed a return that does not qualify for a returnThe planner size is as described as in the listingThe holes on the paper fillers that the buyer has does not fit the planner, that is why the buyer wants to return the plannerThe buyer needs to ask the seller prior to purchasing
greater detail to ensure her paper fillers will fit in the binder part of the plannerWe advise the buyer to have had asked the spacing between the punch holes in the binderThe order does not qualify for a return and we consider this case resolved
They claim to protect buyers but they do notI purchased a jacket for and it was not the correct size or had been shrunkI wanted to return it (before I accepted it & released pymt) but Poshmark stated that sizes vary and I was responsibleI gave them the link to the manufacture of the item which states a size range, this item was smaller than that and took pictures with tape measure and they didn't careThey do not protect buyers at all!
Poshmark allowed a return of a new with tags item essentially because the buyer did not like the item once she received itTo begin, they ignored both my email regarding this return in addition to a dm via FacebookRegardless, when the item was returned, it was no longer in the “new with tags” condition, as it no longer had the outer box or card from the company that sells this item
The company’s policy clearly states that “if your order never arrives, we’ll refund you your payment”The company ships using USPS and USPS lost the packageIt’s showing up as “in transit” for more than two weeks nowI’ve contacted USPS multiple times to try to locate the package but they don’t know where it isI’ve contacted Poshmark customer support more than times nowThey keep sending me a cryptic message that they have a “solution in place” or that they will have usps investigate what happened, but they refuse to give me a refund because it was a large purchase of $
This company is a liaison for sellers and purchasers of used merchandise They are suppose to settle disputes between sellers and purchasers, they control the payments until the purchase has been accepted I had a problem and wanted to return an item, so I reached out to see how to make a return on 1/3/the reply indicates I should receive a response within hours I never received a response and have reached out approximately more times with no response I am completely frustrated by their professionalism and I would recommend being very careful before making a purchase
I received a package from poshmarkDid not know what this was,the package came from New JerseyDidn’t order any thing from this companyI don’t know where they got my name or address which concerns me about the companyI STRONGLY SUGGEST YOU don’t acknowledge this companyI’m in the process of trying to find out how they got my information and the form of payment they received,
I have used this app for more than years, sold item with $1,and paid this company $for sales fee! but I was banned from this app this morning, with NO explanation or notice! I even have $pending earning on this app!!! Is this how you manage your users?! Now all my listings in past two years are gone, all my time are wasted?!
I order a pair of shoes for the amount of dollarspaid in full on september never got the shoes or the money back I call send email Still this day no money no merchandise I am a college Student work Saturdays and Sundays for my moneyvery unfair !!!
Complaint: ***I am rejecting this response because:
I have mentioned multiple times that while I fully understand their three-day response policy, I did not receive a shipping notification for this itemTo be sure, I have checked my junk mail, my deleted items, and double-checked my inboxI do not check my mail often, as I have no need to, and it was a surprise to me when I received the item on the 8th, as I thought it was strange I still had not received notification it had shippedI have nothing to gain from this, no profit to be madeI just want my money back that was taken from me on pretensesTwo integral parts of Poshmark's policies are that they provide a shipping notification (did not happen), and that fakes and replicas are not allowed to be listedBoth of these policies were violatedI even sent them pictures of the item I received, clearly showing that it was not the item listed and the label tag cut outThe two items are very, very different in quality, one with the original price of $148, and the other $I paid $for an item I can get anywhere for $35. Not only is my complaint being ignored, this dishonest seller is still allowed to sell on this site, and there have been no repercussions for their dishonestyI have pointed out time and again that if they are going to enforce this three-day policy, they need to follow their other policies as well, such as not allowing fakes or replicas to be sold and that shipping confirmations should be providedPoshmark needs to show a little integrity with their business practicesThis is my only expectation.Sincerely,*** ***
I received a package from poshmarkDid not know what this was,the package came from New JerseyDidn’t order any thing from this companyI don’t know where they got my name or address which concerns me about the companyI STRONGLY SUGGEST YOU don’t acknowledge this companyI’m in the process of trying to find out how they got my information and the form of payment they received,
Initial Business Response /* (4000, 8, 2015/04/29) */
As part of the protection that we have provided our users, we have compensated the seller with her earnings although the order was cancelled due to a delay in shipment
Due to this, we consider the case resolved
Final Consumer
Response /* (3000, 6, 2015/04/23) */
the company contacted me and said they'd refund me the "$60" for the bracelet while allowing someone to sell my items that are literally stolen on their siteI feel so conned and Poshmark does nothing but give delayed and *** (excuse my French) responsesI want this user off the site and I want either my entire bracelet back in the condition I sold it on or all the profits earned from it because this is unfairI don't have a lot of money but am considering contacting a lawyer my family knows because I am so disgusted by the conduct this company takes onI hope you can help me because all I want is to not feel so cheated and conned but Poshmark has done nothing but make me feel this way even morethat bracelet was worth a lot of money and now I don't have it and the user never payed for it and the company decided if they reimbursed the pay that the person who actually bought it should have payed the problem would dissolve and I don't accept that as justice
I sold a designers item on the poshmarkThe poshmark sent me the shipping label with the wrong addressI mailed the item with the provided by poshmark label to a wrong personAs a result I didn't have paid and don't have my itemI was trying to contact poshmark's customer service for more than a week but they just ignore me
I’ve recommended Poshmark to many, many people and I am now retracting that recommendation with a review and reason as to whyI am not a person who leaves negative reviews and typically all of the reviews I do leave are StarPoshmark has worked hand-in-hand with a seller to SCAM me into paying for a damaged dress even though the listing did not disclose the proper conditionI really believe in supporting businesses but Poshmark has proven time and time again they are not an honest business and I highly recommend running in the opposite direction! SELLER AND BUYER BEWARE! I’ll first mention that I WAS a seller on Poshmark and I was labeled as a Posh Mentor, top-recruiter, fast shipper, top seller, top-rated seller- and basically everything that you can be ‘graded on’ I was rated in the highest- so this comes as a very seriously taken review! I purchased a dress from a shop called *** after doing my research as a buyer and thinking the dress was in good condition, only to
I sold a lVuitton long wallet on PoshmarkIt was lost in mailPoshmark didn't give me my money backThey gave credit for storeI live on money I sell with