Poshmark approved a return on a item bundleI received everything but expensive items backPoshmark went against their own policy and agreed to let the buyer send some of the order back with their own USPS labelDoing so, does not protect me as the seller, Poshmark will not cover any loss or damagesthey refunded the buyer, who kept my itemsThey refuse to refund me or work with meThey email me days in betweenI lost $which I deserve to be refundedI have all tracking and emails received from PoshmarkI am willing to take this to small claims, 100%I already gathered the appropriate paper work to begin the process
I rarely ever leave negative reviews, but after trying to troubleshoot a login issue (one that I see has been shared by other users, the "incorrect login or password" error to spite successfully resetting my password multiple times, and doing all common trouble shooting) I contacted the support teamI received a very kind reply initially, which quickly devolved into a string of emails with different representatives telling me to do the exact same thing over and over, with different wording, regardless of what I responded and told them I had already triedOnce I because frustrated and expressed this the communication simply stoppedIf I'm having this much trouble simply trying to use their platform I can't imagine what you would encounter if you actually had a problem buying or selling
I have sold numerous things on this site and people take advantage of niceness and accommodationBuyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day!!! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super lowEX$ for a Nasty Girl leather top already marked at $and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to returnThis company in the bay area is a joke and not respected clearly by the bay nor usersBottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly acceptedBuyers will put anything down or do anything to your product for a refund and poshmark is just as disloyal and guiltySome buyers are great and others are the sm of the earthYou learn a lot of how shady people and business workIf you sell, get ready for people to buy things and claim it's not at all what they thought and go to the extent of damaging your items and Poshmark giving you nothing in return except a bad taste
I purchased a Victorian diamond buckle ring from a seller on PoshmarkDue to the high value, Poshmark provides an authentication via Poshmark AuthenticationBoth seller and Poshmark Authentication failed to identify that the ring was not as describedIt was listed as having old mine cut diamonds, but it has rose cut diamondsThis is entirely a different type of diamond cuttingI made the purchase on 10/and received the item on 10/I filed a return request on 10/and received an offer for Poshmark partial creditI declined this offerI have written a follow up email on the following dates - 10/26, 10/28, 10/29, and 10/I have not received anything other than an automated replyThis is over a $purchase and it is unreasonable for Poshmark to fail to provide any sort of response (especially in light of those Poshmark Authentication guarantee)
Purchased a purse for $Poshmark says they will not bill your credit card until you receive the itemWRONG! They billed my credit card right away, and then proceeded to cancel the orderThe seller doesn't know what happened, but she can't send me the purse through PoshmarkSo, Poshmark kept my $and canceled my purse order the day after I bought it - for no apparent reasonI've emailed their non-existent customer service department twice, but received no replyI'm disputing the charge with the credit card and will hopefully get the charge dropped that wayWon't buy from Poshmark ever again
I am a user on the poshmark app to buy/sell itemsI sold a dress, with full disclosure of all details of the productThe buyer of the product had the right to open a case if they felt that the item was not as describedI have no issue that the buyer did this, however, my issue is that during this time period that Poshmark calls " case review"- they only said to me, as the seller, that the case was in review and I could send any issues or comments to them about the caseAt this time, I had requested the reason the buyer opened the case, as well as to see the photos that were submittedPoshmark failed to provide me with these items, and failed to even respond to my request at allA few days later, I received a response that the buyer won the case and I would not be getting my credit of what I sold, and the dress returnedI feel that poshmark failed me as a customer of their site because they did not follow the proper procedures in allowing me, as a seller, to have the right to kno
Absolute Jokebought an item for my daughter and got zero response from sellerRepeatedly tried to contact poshmark and the sellerNo ResponseEVER
Had to make a claim with paypal to get my money backIf you are thinking about using poshmark, do yourself a favor and RUN
Charged twice for an item that a seller canceled the order and deleted her selling page$ *** from my accountCharged $*** for an item and the seller canceled the order after I messaged her about where my order was$*** from my accountInvestigating everywhere on site for a phone number for Poshmark to resolve this messNo number available and they do not return your internet messagesVery aggravated about this whole situation and will never deal with them againAll I want is my account to be refunded the $ *** they unlawfully took from my account
To whom this may concern - I recently purchased a pair of heels on July 2, The item on the site described the shoes as Summit Anthropologie (I have a copy of the original posting on my saved file at home )It does not mention Summit by White Mountain at allI bought these shoes thinking Anthropologie made them which is not the caseI contacted customer service at PoshMark who were not helpfulHow could you be expecting customers to think they are getting one thing when the true maker of the shoe is not listedAgain I have the original post saved on my phone
I purchased a coat for more than $from their websiteThe seller sent me a coat that was different from the coat that was pictured on the websiteI immediately (that day) contacted the company via email (they do not have customer service by phone) and emailed daily for days in a row asking how I could return the item but no one responded to my repeat emailsFinally after I sent emails in one day I received an email reply and was told I could either donate the item to charity or re-list the item myself as a seller on their websiteThe coat was REALLY expensive so the suggestion that I donate the coat to charity is mean spirited and I have absolutely no interest in becoming a seller on their siteAdvertising one item but sending me a different one is fraudI have never had a more outrageous customer service experience in my life
The listing was for citizens of humanity jeans "***" size I ordered on 4-17-Seller did not ship within allotted time, but did communicate with me after attempts at contacting herEmail from Poshmark said they could not get an answer from sellerSeller was: Audrey - *** Order Number: *** When I finally did receive the jeans they were not as describedThey were "***" jeansAll I want is to return them and receive my refundPoshmark is going back and forth "reviewing" the caseThey offered me that I keep the jeans that were described wrong and get a $credit twords shopping on poshmarkI refused that offerThe answer to my refusal was they will "review" the caseWrong description of item, I did not get what I paid for
Poshmark abruptly disabled my account where I have listingsThey sent be these rude email with no explanation Hello Ashley, Your privileges on Poshmark have been restricted for the following reason: • Other You currently aren't able to interact with others, make purchases, or create/edit your listingsAdditionally, your listings are not currently visible to other usersIt is our priority to ensure Poshmark is a community where everyone feels safe and respectedWe ask that all Poshers follow our Community Guidelines and Terms of ServicePlease note that this suspension is permanent and we will not be reinstating your accountHowever, if you have any other questions, feel free to contact us
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, * ***
Order #:*** Buyer had remorse, expressed she wanted to return it, yet maliciously opened a claim despite having been presented with Poshmark’s final-sale policy prior to doing soPoshmark support did not properly investigate claim and ruled the "case" in her favorInadequate emails have been sent from the Poshmark support team, all of which were clearly automated nor answered the initial questionProof of the buyer stating such remorse was shown minutes after claim was opened, yet lack of communication from this platform has led me to believe that none of my original listing details, photos (or proof of buyer commenting such remorse) were even glanced atAugust 31st, 8:20pm: buyer: "Hello I just got my bag and I don't like itIt's not what I pictured and I truly don't like the fabric or styleHow do I return it to you? Sorry to ask new to the site and can't find my return options." me: "Hi there! Sorry, items on Poshmark are sold as final saleThis item was
The latest of this user’s accounts was permanently restricted from Poshmark due to ties to at least other
restricted accounts due to harassmentHarassment is taken very seriously on Poshmark and is not condonedWe will not be offering reinstatement due to the severity and repetition of harassment.
Due to this, we consider the case resolved
Purchase made for a necklace represented as Tiffany & Co, but item received is not authenticIt has several clear indicators of inauthenticity in craftsmanship and lack trademark indicatorsI am seeking a full refund of money paid for the item $166.49, and I will gladly return to the sellerI have submitted a case to Poshmark, but the seller appears to be disputing my claimI expect Poshmark to uphold the laws which forbid the sale of counterfeits, replicas or fakes
I purchased an item on 6-3-from a sellerAccording to Poshmark’s policy the seller had 3-days to ship my itemIt was notated that if the item was shipped on or after the 11th I can cancel my orderOn the 11th I tried to cancel my order and the system denied itThe seller shipped the item on the 12th, and I was still charged for this item that I no longer wanted being that it took so long
I recently began using Poshmark to earn some extra moneyI emailed Poshmark because I want to be sure I operate legally from a tax perspectiveI realize Poshmark does not provide tax adviceI was not asking for tax advice specifically, but rather functionality of the appWhile I have no problem figuring out my income tax I need to pay related to this part time endeavor, I do not have a way to invoice buyers and include sales taxI thought maybe there was something I was missing on the Poshmark App so I emailed them and was initially told they "are not able to provide tax advice"I rephrased my question to ensure they understood I was purely talking about the functionality of the app and I have not received a responseI find this incredibly poor customer service given that it is putting sellers in position where they basically are unable to appropriately abide by the lawI live in Idaho and when I reached out to Idaho Sales Tax Commission to make sure I was not being unreasonabl
Item was falsely advertised with conflicting informationSaid it was an petite but fit like a 7/regularwhen checking out item was noted as a regular never mentioned the petiteor picture never showed tagVery deceptive and advertisingconflicting information
POSHMARK IS A VERY BIASED COMPANYTHEY LACK RESPECT AND THE CUSTOMER SERVICE TEAM IS VERY UNPROFESSIONALI put up a underwear set for sale that was never worn due to it being too smallThe underwear set was a exclusive custome item that was out a few years ago, I took detailed clear photos of the item may 17th, and it was sold may 18thI was new to Posmark and that was my forst sale however the next day the listed was deleted I asked why and was told it was flagged as not authentic and deleted by poshmark itself, after I in detail told them the items were authentic and that since I was a new seller its not fair to delete my sold items its not fair to buyers who view my page and see that im a good sellerFast forward to when my item gets the buyer *** files a complaint basically scamming me after theyve worn the item saying they want their money back and that I sent them soiled underwearWhy would I sell sooled underwear when the pictures were clear as day, why would you wait a
Poshmark approved a return on a item bundleI received everything but expensive items backPoshmark went against their own policy and agreed to let the buyer send some of the order back with their own USPS labelDoing so, does not protect me as the seller, Poshmark will not cover any loss or damagesthey refunded the buyer, who kept my itemsThey refuse to refund me or work with meThey email me days in betweenI lost $which I deserve to be refundedI have all tracking and emails received from PoshmarkI am willing to take this to small claims, 100%I already gathered the appropriate paper work to begin the process
I rarely ever leave negative reviews, but after trying to troubleshoot a login issue (one that I see has been shared by other users, the "incorrect login or password" error to spite successfully resetting my password multiple times, and doing all common trouble shooting) I contacted the support teamI received a very kind reply initially, which quickly devolved into a string of emails with different representatives telling me to do the exact same thing over and over, with different wording, regardless of what I responded and told them I had already triedOnce I because frustrated and expressed this the communication simply stoppedIf I'm having this much trouble simply trying to use their platform I can't imagine what you would encounter if you actually had a problem buying or selling
I have sold numerous things on this site and people take advantage of niceness and accommodationBuyers buy things and once they don't like it or change their mind file a case review and Poshmark will side with the buyer 100% of the time in less than a day!!! The website has no loyalty to the sellers even though without the sellers Poshmark wouldn't exist! Buyers will give low ball offers even though a lot of of the items are super lowEX$ for a Nasty Girl leather top already marked at $and NEVER WORN! I am the last one to write a review but I had glasses shipped out perfectly and the girl said they were damaged and lenses were popped out even though wrapped in tissue paper inside a bag, but because of "proof" with pictures it was accepted to returnThis company in the bay area is a joke and not respected clearly by the bay nor usersBottom line: if you are a seller-get ready to be at the mercy of the buyers and even though they know what they are buying they will get you in trouble and want a return which will be gladly acceptedBuyers will put anything down or do anything to your product for a refund and poshmark is just as disloyal and guiltySome buyers are great and others are the s
m of the earthYou learn a lot of how shady people and business workIf you sell, get ready for people to buy things and claim it's not at all what they thought and go to the extent of damaging your items and Poshmark giving you nothing in return except a bad taste
I purchased a Victorian diamond buckle ring from a seller on PoshmarkDue to the high value, Poshmark provides an authentication via Poshmark AuthenticationBoth seller and Poshmark Authentication failed to identify that the ring was not as describedIt was listed as having old mine cut diamonds, but it has rose cut diamondsThis is entirely a different type of diamond cuttingI made the purchase on 10/and received the item on 10/I filed a return request on 10/and received an offer for Poshmark partial creditI declined this offerI have written a follow up email on the following dates - 10/26, 10/28, 10/29, and 10/I have not received anything other than an automated replyThis is over a $purchase and it is unreasonable for Poshmark to fail to provide any sort of response (especially in light of those Poshmark Authentication guarantee)
Purchased a purse for $Poshmark says they will not bill your credit card until you receive the itemWRONG! They billed my credit card right away, and then proceeded to cancel the orderThe seller doesn't know what happened, but she can't send me the purse through PoshmarkSo, Poshmark kept my $and canceled my purse order the day after I bought it - for no apparent reasonI've emailed their non-existent customer service department twice, but received no replyI'm disputing the charge with the credit card and will hopefully get the charge dropped that wayWon't buy from Poshmark ever again
I am a user on the poshmark app to buy/sell itemsI sold a dress, with full disclosure of all details of the productThe buyer of the product had the right to open a case if they felt that the item was not as describedI have no issue that the buyer did this, however, my issue is that during this time period that Poshmark calls " case review"- they only said to me, as the seller, that the case was in review and I could send any issues or comments to them about the caseAt this time, I had requested the reason the buyer opened the case, as well as to see the photos that were submittedPoshmark failed to provide me with these items, and failed to even respond to my request at allA few days later, I received a response that the buyer won the case and I would not be getting my credit of what I sold, and the dress returnedI feel that poshmark failed me as a customer of their site because they did not follow the proper procedures in allowing me, as a seller, to have the right to kno
Absolute Jokebought an item for my daughter and got zero response from sellerRepeatedly tried to contact poshmark and the sellerNo ResponseEVER
Had to make a claim with paypal to get my money backIf you are thinking about using poshmark, do yourself a favor and RUN
Charged twice for an item that a seller canceled the order and deleted her selling page$ *** from my accountCharged $*** for an item and the seller canceled the order after I messaged her about where my order was$*** from my accountInvestigating everywhere on site for a phone number for Poshmark to resolve this messNo number available and they do not return your internet messagesVery aggravated about this whole situation and will never deal with them againAll I want is my account to be refunded the $ *** they unlawfully took from my account
To whom this may concern - I recently purchased a pair of heels on July 2, The item on the site described the shoes as Summit Anthropologie (I have a copy of the original posting on my saved file at home )It does not mention Summit by White Mountain at allI bought these shoes thinking Anthropologie made them which is not the caseI contacted customer service at PoshMark who were not helpfulHow could you be expecting customers to think they are getting one thing when the true maker of the shoe is not listedAgain I have the original post saved on my phone
I purchased a coat for more than $from their websiteThe seller sent me a coat that was different from the coat that was pictured on the websiteI immediately (that day) contacted the company via email (they do not have customer service by phone) and emailed daily for days in a row asking how I could return the item but no one responded to my repeat emailsFinally after I sent emails in one day I received an email reply and was told I could either donate the item to charity or re-list the item myself as a seller on their websiteThe coat was REALLY expensive so the suggestion that I donate the coat to charity is mean spirited and I have absolutely no interest in becoming a seller on their siteAdvertising one item but sending me a different one is fraudI have never had a more outrageous customer service experience in my life
The listing was for citizens of humanity jeans "***" size I ordered on 4-17-Seller did not ship within allotted time, but did communicate with me after attempts at contacting herEmail from Poshmark said they could not get an answer from sellerSeller was: Audrey - *** Order Number: *** When I finally did receive the jeans they were not as describedThey were "***" jeansAll I want is to return them and receive my refundPoshmark is going back and forth "reviewing" the caseThey offered me that I keep the jeans that were described wrong and get a $credit twords shopping on poshmarkI refused that offerThe answer to my refusal was they will "review" the caseWrong description of item, I did not get what I paid for
Poshmark abruptly disabled my account where I have listingsThey sent be these rude email with no explanation Hello Ashley, Your privileges on Poshmark have been restricted for the following reason: • Other You currently aren't able to interact with others, make purchases, or create/edit your listingsAdditionally, your listings are not currently visible to other usersIt is our priority to ensure Poshmark is a community where everyone feels safe and respectedWe ask that all Poshers follow our Community Guidelines and Terms of ServicePlease note that this suspension is permanent and we will not be reinstating your accountHowever, if you have any other questions, feel free to contact us
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, * ***
Order #:*** Buyer had remorse, expressed she wanted to return it, yet maliciously opened a claim despite having been presented with Poshmark’s final-sale policy prior to doing soPoshmark support did not properly investigate claim and ruled the "case" in her favorInadequate emails have been sent from the Poshmark support team, all of which were clearly automated nor answered the initial questionProof of the buyer stating such remorse was shown minutes after claim was opened, yet lack of communication from this platform has led me to believe that none of my original listing details, photos (or proof of buyer commenting such remorse) were even glanced atAugust 31st, 8:20pm: buyer: "Hello I just got my bag and I don't like itIt's not what I pictured and I truly don't like the fabric or styleHow do I return it to you? Sorry to ask new to the site and can't find my return options." me: "Hi there! Sorry, items on Poshmark are sold as final saleThis item was
The latest of this user’s accounts was permanently restricted from Poshmark due to ties to at least other
restricted accounts due to harassmentHarassment is taken very seriously on Poshmark and is not condonedWe will not be offering reinstatement due to the severity and repetition of harassment.
Due to this, we consider the case resolved
Purchase made for a necklace represented as Tiffany & Co, but item received is not authenticIt has several clear indicators of inauthenticity in craftsmanship and lack trademark indicatorsI am seeking a full refund of money paid for the item $166.49, and I will gladly return to the sellerI have submitted a case to Poshmark, but the seller appears to be disputing my claimI expect Poshmark to uphold the laws which forbid the sale of counterfeits, replicas or fakes
I purchased an item on 6-3-from a sellerAccording to Poshmark’s policy the seller had 3-days to ship my itemIt was notated that if the item was shipped on or after the 11th I can cancel my orderOn the 11th I tried to cancel my order and the system denied itThe seller shipped the item on the 12th, and I was still charged for this item that I no longer wanted being that it took so long
I recently began using Poshmark to earn some extra moneyI emailed Poshmark because I want to be sure I operate legally from a tax perspectiveI realize Poshmark does not provide tax adviceI was not asking for tax advice specifically, but rather functionality of the appWhile I have no problem figuring out my income tax I need to pay related to this part time endeavor, I do not have a way to invoice buyers and include sales taxI thought maybe there was something I was missing on the Poshmark App so I emailed them and was initially told they "are not able to provide tax advice"I rephrased my question to ensure they understood I was purely talking about the functionality of the app and I have not received a responseI find this incredibly poor customer service given that it is putting sellers in position where they basically are unable to appropriately abide by the lawI live in Idaho and when I reached out to Idaho Sales Tax Commission to make sure I was not being unreasonabl
Item was falsely advertised with conflicting informationSaid it was an petite but fit like a 7/regularwhen checking out item was noted as a regular never mentioned the petiteor picture never showed tagVery deceptive and advertisingconflicting information
POSHMARK IS A VERY BIASED COMPANYTHEY LACK RESPECT AND THE CUSTOMER SERVICE TEAM IS VERY UNPROFESSIONALI put up a underwear set for sale that was never worn due to it being too smallThe underwear set was a exclusive custome item that was out a few years ago, I took detailed clear photos of the item may 17th, and it was sold may 18thI was new to Posmark and that was my forst sale however the next day the listed was deleted I asked why and was told it was flagged as not authentic and deleted by poshmark itself, after I in detail told them the items were authentic and that since I was a new seller its not fair to delete my sold items its not fair to buyers who view my page and see that im a good sellerFast forward to when my item gets the buyer *** files a complaint basically scamming me after theyve worn the item saying they want their money back and that I sent them soiled underwearWhy would I sell sooled underwear when the pictures were clear as day, why would you wait a