Poshmark takes account security very seriouslyWe were able to restrict this account due to suspicious activity, as well as ensured that the user had all of their fundsOur records show that a member of our Operations team responded via email to the user on [redacted] with all of this information Due to this, we consider the case resolved
I was searching for new customers by finding products we sell on Poshmark and coping their user name to products we sell nearly exactly or exactly as we sell and I have made sales by doing thisHowever when I did this with a user by the name of [redacted] I received a distraught reply and I replied back to cover her response as I did not know it would be deletedI have numerous bullying incidents from this user to use her instagram followers as a means to boast the online bullyingI have reached out to Poshmark numerous times to seek protection with little to no resultsI am using this method to report publically the incident and to seek that her account be hidden from public view until she is willing to delete the post which is a screen shot of happening between her and I prior to deletionI am asking Poshmark to take this bullying seriously and to hammer out strict warnings and bansOtherwise to say you do not tollerate online bullying is no use you have to have strict fol
I placed order: [redacted] purchasing a Coach Purse on PoshmarkThe item listed indicated it was authentic and that the material was coated canvasWhen the item arrived I immediately saw it was probably a fake and not as describedThe item as more a plasticy, vinyl feelI reported the issue immediately to poshmark and requested to return it for a refundI added pictures to support itPoshmark responded by closing the case without dialogue, telling me I should have asked more questions or if I didn't like it to sell it on their siteThis was advertisement and borderline fraudThe ethical resolution would have been to return itI have since sent two additional emails through their site, including pics and videos of the poor material and have received no responseIt is like Poshmark is ignoring this thinking I'll just let it goThis is wrong, the advertisement for the purse was deceptive and I am still requesting a refund in the amount of
Complaint: [redacted] I am rejecting this response because: I did not get back everything I sent to the buyer I do not accept the response from Poshmark So if the buyer said that they didn't receive the bracelet and wanted refund you would have given them refund and not verified the information with the seller I have a star rating with every item I sold on your website no one questions or complained about anything because everyone I sold to had a profile and list of items they were selling This buyer did not have anything listed just a generic profile and you took their words without confirming with a seller that have sold before I will tell all of my friends not to do business with your company.Sincerely, [redacted] ***
I purchased an item off this company's websiteWhen I received the item I discovered it was a replicaSo I requested to returnBecause this company only allows communication through email it takes several days to receive approval for a returnBy the time this happened I was out of town, and my account had been placed on a vacation hold for weeksBecause I was not able to ship the product back within the small window of time that they gave me I was not allowed to return the replica for a refundBecause this company requires that you use any credit you have available on your account from your personal cells before you can use [redacted] or your debit or credit card, I was not insured by any means for my purchase
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ The buyer has asked our customer service team to mark her order of " [redacted] " as received, thus releasing the funds to the seller and voiding her return caseWith the buyers confirmation, the customer service representative released the funds of this order to the seller and have informed the buyer how to delete her account The buyer did not send a request to have her account deletedDue to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have several emails documenting to have my account closedThe customer service does not listen or take complaints seriouslyI want a full refund for the coatI cannot believe what liars these people are
According to our dispute management team, an agent was in contact with the customer on [redacted] ***, ***, and credit was added to their account as per the customer's requestAs the order in question was accepted and the seller's payment was released by the customer, a return is no longer an option as stated in our FAQ: https://poshmark.com/faq Additionally, we kindly ask that users only write in once per inquiry, as this can drop their case to the bottom of our queue and can result in a delayed response Due to this, we consider the matter resolved
My complaint with Poshmark is not resolvedThey accused me of selling a fake bag without even touching the bagThe buyer of the bag was happyPoshmark has a lot of people who like to start trouble for whatever their reason and I blelive this happened to meFor no apparent reason or explanation, they put my account on hold and are demanding $ [redacted] from me, the amount I made selling the bagThey are claiming the refunded her her money, but will not tell me whyShe never complained to meShe said she was "had to have it" and "loved it"Poshmark has people on staff who can take the bags before they go to buyers and "authentic" the bag if the buyer wantsIt appears that Poshmark made a hasty decision because they are not familiar with this older fabric toteFake [redacted] fabric totes do NOT have the trademarks "horse and Knight" embossed with a sateen image because it is too tedious and labor intensiveThey CAN stamp it in ink on fake PVC (leather) bagsThis bag is absolutely authentic and Poshmark won't even discuss with me how they can access me of such a thing with NO explanationI will not return the $ [redacted] until someone explains how they came to this decisionTheir silence is deafening
Regarding order [redacted] - [redacted] Sparkle and Fade Knit dressOur team reached out to the user on April 9th, to request additional photos in app and thru the email address linked to the User’s Poshmark accountAs stated within the original notification photos must be submitted within the next hoursAs the user did not provide photos, as a courtesy our team reached out to the user again on 4/and requested the photos be submitted within the next hoursAs the photos were not given during this timeframe, our team was forced to deny the claimFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ This account has been suspended because our system has detected that the user have been creating multiple fake usernames to receive referral creditsWe consider this activity fraudulent and do not allow it on our platform We can provide records that the two referrals the user have had is the same name and address listed Thank you Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can provide proof that their users were not created by myselfAlthough they didn't want this proofOver Thanksgiving we had family in town, these users were family, and could not find anything that would suit what they like so they found something I would likeThey will NOT look into the credit cards used which are under THIER names and addressesThis pretty much means that only one user per household, but they do NOT mention this in any terms in their agreement Final Business Response / [redacted] (4000, 11, 2016/01/07) */ We suspended this account for referral credit fraud
I purchased a pair of Coach [redacted] from on the Poshmark site from Posher [redacted] July 22, in the amount of $The sandals were described as new never been wornWhen the shoes arrived Friday, July 28, or Saturday, July 29, I was away on business trip in Phoenix, AZI arrived home late Tuesday evening August 1, I was able to inspect the shoes and reached out to Poshmark the sandals in fact had been worn and were dirty where you slide your feet into and also the sole of the shoePoshmark then informed me that there was nothing that can be done although I explained my circumstance and was unable to get back with them within their specified time frameI then proceeded to rate the Posher [redacted] with a one star review it was then she decided to send me a message (our conversation is visible on the Poshmark website) [redacted] proceeded to tell me that if I did not like the shoe to send back which I did to the Blufton, SC address loca
According to our dispute management team, an agent was in contact with the customer and provided a prepaid shipping label so the item can be sent to our headquartersOnce it is shipped, our team will assist with adding the seller's earnings to their account for the orderIf the customer has any questions or concerns, they may respond directly to our team's email from September 22nd, *** Due to this, we consider the matter resolved
I purchased a supposed [redacted] brand coat from a Poshmark authorized seller who then sold me a fake unauthentic item with inside brand tags that had been hand sewn in the neck area and the coat also has no inside fabric tags nor inside tags to indicate the size or product RN numberI contacted the store sales rep and the manufacturer and was told all authentic [redacted] brand items have machine sewn brand label and also have another inside label in garment that lists product RN item # and also fabric contentsThis item lists NONE!! I had a poshmark sale and used money due to me to purchase this item and POsmark is deliberately denying my refund in an attempt to sindle me out of my moneyI provided pictures and a letter with contact info to show that the item poshmark allowed was fraudulent and also not an authentic item! They still are keeping my money! I want my hard earned $ [redacted] as Poshmark should not allow people to sell fake unauthentic items and then keep customers money becuase they
I ordered a product from postmark online consignment item - a coach walletI never recieved iti have several e mail contacts with just auto responses telling me to cancel through their site which I cannot get tothey already took the money out of my accountno phone number to call them or any direct contact to speak to someone [redacted] item number [redacted] thank you
I have requested Poshmark to remove a listing in violation to Individual Property Rights and Poshmark's own rulesUnder Prohibited Item policy at Poshmark website, Poshmark stated : “Additionally, taking portions of branded items (for example, a button from an authentic designer jacket) and re-purposing / hand-making them into other items like jewelry, is also prohibited on our platformOn several emails I sent to Poshmark dated : 7/26, 7/28, 7/30, 7/31, 8/1, 8/6, 8/8, 8/10, 8/and 8/asking Poshmark to remove a bracelet using Chanel button by [redacted] a previosly suspended account [redacted] as it is a direct violation to Poshmark Prohibited products and Individual property rightsUntil today, Poshmark have not removed the listing and the violators who continues violates Poshmark rulesThe same person selling this bracelet is a suspended account [redacted] The listing of the bracelet using Chanel button stated : "Authentic chanel button added to a gold tone metal
Do not use [redacted] I purchased a pair of converse and never got any shipping info or status for more than weeksThere's no way to check my order statusThis site is a scamAnyone giving this site more than star is part of the scam
At this time, we do not see any email messages from the address provided by the customer and the order number does not match any records in our systemIn order to further assist the customer, we ask that they contact our customer support team at [email protected] and provide their Poshmark account informationOur team works around the clock to assist our customers and they would be happy to assist Due to this, we consider the matter resolved
Complaint: [redacted] I am rejecting this response because: It takes rhis businesa about a weekto reply to each mail Tell them tocheck my responpond to the laat email they send me, including the [redacted] tracking number Please put my money back in my account Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I received the attached email on 04/06/As of close of business 04/09/no refund has been posted to my accountPoshmark has created a theme of dragging their feet throughout this issueI will only inform the Revdex.com of my acceptance once I actually receive the refund.Sincerely,Karl [redacted]
Is the buyer referring to order no [redacted] ? In regard to this oder, our team compensated both parties for the orderThis means the buyer received a refund on [redacted] and we sent her an email letting her know she can keep the item on top of the refundFor this reason, we consider this case resolved
Poshmark takes account security very seriouslyWe were able to restrict this account due to suspicious activity, as well as ensured that the user had all of their fundsOur records show that a member of our Operations team responded via email to the user on [redacted] with all of this information Due to this, we consider the case resolved
I was searching for new customers by finding products we sell on Poshmark and coping their user name to products we sell nearly exactly or exactly as we sell and I have made sales by doing thisHowever when I did this with a user by the name of [redacted] I received a distraught reply and I replied back to cover her response as I did not know it would be deletedI have numerous bullying incidents from this user to use her instagram followers as a means to boast the online bullyingI have reached out to Poshmark numerous times to seek protection with little to no resultsI am using this method to report publically the incident and to seek that her account be hidden from public view until she is willing to delete the post which is a screen shot of happening between her and I prior to deletionI am asking Poshmark to take this bullying seriously and to hammer out strict warnings and bansOtherwise to say you do not tollerate online bullying is no use you have to have strict fol
I placed order: [redacted] purchasing a Coach Purse on PoshmarkThe item listed indicated it was authentic and that the material was coated canvasWhen the item arrived I immediately saw it was probably a fake and not as describedThe item as more a plasticy, vinyl feelI reported the issue immediately to poshmark and requested to return it for a refundI added pictures to support itPoshmark responded by closing the case without dialogue, telling me I should have asked more questions or if I didn't like it to sell it on their siteThis was advertisement and borderline fraudThe ethical resolution would have been to return itI have since sent two additional emails through their site, including pics and videos of the poor material and have received no responseIt is like Poshmark is ignoring this thinking I'll just let it goThis is wrong, the advertisement for the purse was deceptive and I am still requesting a refund in the amount of
Complaint: [redacted] I am rejecting this response because: I did not get back everything I sent to the buyer I do not accept the response from Poshmark So if the buyer said that they didn't receive the bracelet and wanted refund you would have given them refund and not verified the information with the seller I have a star rating with every item I sold on your website no one questions or complained about anything because everyone I sold to had a profile and list of items they were selling This buyer did not have anything listed just a generic profile and you took their words without confirming with a seller that have sold before I will tell all of my friends not to do business with your company.Sincerely, [redacted] ***
I purchased an item off this company's websiteWhen I received the item I discovered it was a replicaSo I requested to returnBecause this company only allows communication through email it takes several days to receive approval for a returnBy the time this happened I was out of town, and my account had been placed on a vacation hold for weeksBecause I was not able to ship the product back within the small window of time that they gave me I was not allowed to return the replica for a refundBecause this company requires that you use any credit you have available on your account from your personal cells before you can use [redacted] or your debit or credit card, I was not insured by any means for my purchase
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ The buyer has asked our customer service team to mark her order of " [redacted] " as received, thus releasing the funds to the seller and voiding her return caseWith the buyers confirmation, the customer service representative released the funds of this order to the seller and have informed the buyer how to delete her account The buyer did not send a request to have her account deletedDue to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have several emails documenting to have my account closedThe customer service does not listen or take complaints seriouslyI want a full refund for the coatI cannot believe what liars these people are
According to our dispute management team, an agent was in contact with the customer on [redacted] ***, ***, and credit was added to their account as per the customer's requestAs the order in question was accepted and the seller's payment was released by the customer, a return is no longer an option as stated in our FAQ: https://poshmark.com/faq Additionally, we kindly ask that users only write in once per inquiry, as this can drop their case to the bottom of our queue and can result in a delayed response Due to this, we consider the matter resolved
My complaint with Poshmark is not resolvedThey accused me of selling a fake bag without even touching the bagThe buyer of the bag was happyPoshmark has a lot of people who like to start trouble for whatever their reason and I blelive this happened to meFor no apparent reason or explanation, they put my account on hold and are demanding $ [redacted] from me, the amount I made selling the bagThey are claiming the refunded her her money, but will not tell me whyShe never complained to meShe said she was "had to have it" and "loved it"Poshmark has people on staff who can take the bags before they go to buyers and "authentic" the bag if the buyer wantsIt appears that Poshmark made a hasty decision because they are not familiar with this older fabric toteFake [redacted] fabric totes do NOT have the trademarks "horse and Knight" embossed with a sateen image because it is too tedious and labor intensiveThey CAN stamp it in ink on fake PVC (leather) bagsThis bag is absolutely authentic and Poshmark won't even discuss with me how they can access me of such a thing with NO explanationI will not return the $ [redacted] until someone explains how they came to this decisionTheir silence is deafening
Regarding order [redacted] - [redacted] Sparkle and Fade Knit dressOur team reached out to the user on April 9th, to request additional photos in app and thru the email address linked to the User’s Poshmark accountAs stated within the original notification photos must be submitted within the next hoursAs the user did not provide photos, as a courtesy our team reached out to the user again on 4/and requested the photos be submitted within the next hoursAs the photos were not given during this timeframe, our team was forced to deny the claimFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2015/12/16) */ This account has been suspended because our system has detected that the user have been creating multiple fake usernames to receive referral creditsWe consider this activity fraudulent and do not allow it on our platform We can provide records that the two referrals the user have had is the same name and address listed Thank you Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I can provide proof that their users were not created by myselfAlthough they didn't want this proofOver Thanksgiving we had family in town, these users were family, and could not find anything that would suit what they like so they found something I would likeThey will NOT look into the credit cards used which are under THIER names and addressesThis pretty much means that only one user per household, but they do NOT mention this in any terms in their agreement Final Business Response / [redacted] (4000, 11, 2016/01/07) */ We suspended this account for referral credit fraud
I purchased a pair of Coach [redacted] from on the Poshmark site from Posher [redacted] July 22, in the amount of $The sandals were described as new never been wornWhen the shoes arrived Friday, July 28, or Saturday, July 29, I was away on business trip in Phoenix, AZI arrived home late Tuesday evening August 1, I was able to inspect the shoes and reached out to Poshmark the sandals in fact had been worn and were dirty where you slide your feet into and also the sole of the shoePoshmark then informed me that there was nothing that can be done although I explained my circumstance and was unable to get back with them within their specified time frameI then proceeded to rate the Posher [redacted] with a one star review it was then she decided to send me a message (our conversation is visible on the Poshmark website) [redacted] proceeded to tell me that if I did not like the shoe to send back which I did to the Blufton, SC address loca
According to our dispute management team, an agent was in contact with the customer and provided a prepaid shipping label so the item can be sent to our headquartersOnce it is shipped, our team will assist with adding the seller's earnings to their account for the orderIf the customer has any questions or concerns, they may respond directly to our team's email from September 22nd, *** Due to this, we consider the matter resolved
I purchased a supposed [redacted] brand coat from a Poshmark authorized seller who then sold me a fake unauthentic item with inside brand tags that had been hand sewn in the neck area and the coat also has no inside fabric tags nor inside tags to indicate the size or product RN numberI contacted the store sales rep and the manufacturer and was told all authentic [redacted] brand items have machine sewn brand label and also have another inside label in garment that lists product RN item # and also fabric contentsThis item lists NONE!! I had a poshmark sale and used money due to me to purchase this item and POsmark is deliberately denying my refund in an attempt to sindle me out of my moneyI provided pictures and a letter with contact info to show that the item poshmark allowed was fraudulent and also not an authentic item! They still are keeping my money! I want my hard earned $ [redacted] as Poshmark should not allow people to sell fake unauthentic items and then keep customers money becuase they
I ordered a product from postmark online consignment item - a coach walletI never recieved iti have several e mail contacts with just auto responses telling me to cancel through their site which I cannot get tothey already took the money out of my accountno phone number to call them or any direct contact to speak to someone [redacted] item number [redacted] thank you
I have requested Poshmark to remove a listing in violation to Individual Property Rights and Poshmark's own rulesUnder Prohibited Item policy at Poshmark website, Poshmark stated : “Additionally, taking portions of branded items (for example, a button from an authentic designer jacket) and re-purposing / hand-making them into other items like jewelry, is also prohibited on our platformOn several emails I sent to Poshmark dated : 7/26, 7/28, 7/30, 7/31, 8/1, 8/6, 8/8, 8/10, 8/and 8/asking Poshmark to remove a bracelet using Chanel button by [redacted] a previosly suspended account [redacted] as it is a direct violation to Poshmark Prohibited products and Individual property rightsUntil today, Poshmark have not removed the listing and the violators who continues violates Poshmark rulesThe same person selling this bracelet is a suspended account [redacted] The listing of the bracelet using Chanel button stated : "Authentic chanel button added to a gold tone metal
Do not use [redacted] I purchased a pair of converse and never got any shipping info or status for more than weeksThere's no way to check my order statusThis site is a scamAnyone giving this site more than star is part of the scam
At this time, we do not see any email messages from the address provided by the customer and the order number does not match any records in our systemIn order to further assist the customer, we ask that they contact our customer support team at [email protected] and provide their Poshmark account informationOur team works around the clock to assist our customers and they would be happy to assist Due to this, we consider the matter resolved
Complaint: [redacted] I am rejecting this response because: It takes rhis businesa about a weekto reply to each mail Tell them tocheck my responpond to the laat email they send me, including the [redacted] tracking number Please put my money back in my account Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I received the attached email on 04/06/As of close of business 04/09/no refund has been posted to my accountPoshmark has created a theme of dragging their feet throughout this issueI will only inform the Revdex.com of my acceptance once I actually receive the refund.Sincerely,Karl [redacted]
Is the buyer referring to order no [redacted] ? In regard to this oder, our team compensated both parties for the orderThis means the buyer received a refund on [redacted] and we sent her an email letting her know she can keep the item on top of the refundFor this reason, we consider this case resolved