I received a package from a seller than had a dead bug in itIt took me many hours of stress to determine if it was a bed bug (we have confirmed from several sources that it is not but I am remaining vigilant) and I had to pretreat my apartment, quarantine the item and everything it touched and spend hours researching and contacting exterminatorsIt took over hours for Poshmark to connect me to the seller and they never apologized or took ownership of the issueBecause of their delay, I had to keep this disgusting item (a pair of designer sunglasses, dirty and infested) triple bagged in my home and I don't know the status on the acceptance of my returnI suggest you STAY AWAYShop local or try [redacted] for consignment
A seller on Poshmark website scammed me out of $ [redacted] on their siteI contacted Poshmark several times about this seller and haven't received a responseThis was another buyer who saw the conversations I was having with this sellerShe contacted me and wanted to know if I received my product and to let me know the seller (shippyproducts) is still selling items on PoshmarkI never received my [redacted] slippers which was a birthday gift for my husband and the seller blocked me from his page on PoshmarkI realize I probably won't get my money backBut there is no way this seller should be able to continue to sell on their website or any website
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ This case has been investigated and resolved with the seller Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Poshmark did release my fundsThank you!
We do not see any order valuing $ [redacted] it the user's Poshmark accountThe user also did not provide us with an order number for us to further review the claim/case they are statingFor this reason we are not able to further investigate the case and we consider this case closed
Complaint: [redacted] I am rejecting this response because:we have done what we couldWe are at a standstill because they will not let me update my checking account informationThe information they currently have on file is no longer in use because that account was hit with fraud activity for $7,So I asked to update it before I start selling somethingThey have no answered meSo we are at a standstillThey want me to sell stuff them straighten out my accountIn my opinion it’s just another way for them to scam more money out of meSo I have decided to sell on another site which is EBay .Sincerely, [redacted] ***
According to our customer support team, the customer was last assisted with their inquiry on August 9th, ***, and was also given instructions on how to access their accountIf the customer requires further assistance, they may respond directly to our team’s last email and/or contact them at [email protected] Due to this, we consider the matter resolved
Horrible customer service!!!! Very dishonest and don't read e-messagesI purchase a cardigan with the description NEWwhen I received it was clear that isn't wasn't new and it was damageI sent them the images and the response from the seller was she was concern about the ratings, showing no respect or concern about the item she sent was damagedPoshmark didn't reply to my emails directly and send reminders to return the item, completely ignoring what I was saying on my messagesPoshmark offer $and I reply will need at least $to fix it, again the ignored and send message they sent the whole amount to the sellerPoshmark protect sellers when sellers lie about the itemsPoshmark ignore what you say on your messagesTheir way or the high way! So, now it shows I purchase the item and Poshmark doesn't allow me to write a review about seller sending clothing that are damaged and getting more money from the real value as it is damaged!!! Where is my money Poshmark, the money to pay to fix the damaged item that you promised? Why can't I write a review for the sellerI bought it and she got paid (overpaid) for it??? Why are you protecting a seller that isn't honest and gets more money as if she mentioned from the beginning the price will drop? It looks like the have new people working for the customer protection and is getting a lot of negative reviewsPoshmark should fire those new people that aren't doing their job properly and the don't respect their customers!!!
Do not download this app to your smartphoneThey are not like [redacted] or [redacted] they are a bunch of unprofessional CrooksDo not use this app read the reviews
Complaint: [redacted] I am rejecting this response because: how is I no longer have the item would able to provide that what I'm trying to say is thatUtwr kept everything that's my issueThe buyer received s free watch and I received no compensationTHATS THE ISSUE!!!Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2014/03/24) */ This user had a balance of $as of 3/1/On 3/3, the user used $towards a purchase of "True Religion jeans" order XXXXX [redacted] The remaining $of her balance was then redeemed via check (check #XXXXX) Whenever a user buys an item, we first apply any credits they have, then their redeemable balance and finally whatever is left is charged to their credit card The accounts transactions are accurateWe are happy to provide a download of all her transactions, per request
Poshmarks has lost my order in shipping and are refusing to send out a replacement or refund mePoshmark are real cageyan honest company wouldn't try dodging the unsatisfied customerThe case number for my case is case # is [redacted] but they don't respond
Regarding order [redacted] - Aqua Leather Coat, the user did not reach out to us until funds were already released to the SellerAs stated within our policy found here [redacted] a user has three days from date of delivery to file a formal return claim within our appUnfortunately this user did not file a claim within our appAdditionally the user is well aware of our policy, as they have filed return claims before on previous ordersFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Shipment was delivered to the user on Saturday, Oct24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am aware that the shipment said that my package was delivered to my front doorHowever, the whole reason that I am disputing this is because I could NOT find it/it was NOT there on my front door when it said it would be On multiple occasions I was told that there would be a process to assist me, even AFTER the customer service representatives saw that the tracking said that it was deliveredI have done everything that Poshmark has told me to do (that spanned for a MONTH), and in the end, they decide to change their wording and tell me that they are only responsible if the package is lost during transit Had that truly been the case, they would have told me this when I had first reached out to them, NOT more than a month later Again, I have done my research and found that Poshmark has given refunds to those who were in the same situation as meI don't understand why they are telling me to basically cut my losses! I paid $and did not receive my itemsThis is why I am fighting this so hard! Final Business Response / [redacted] (4000, 13, 2016/01/01) */ As previously stated, the shipment was delivered to the user on Saturday, Oct24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Final Consumer Response / [redacted] (4200, 17, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm pretty much done with you poshmarkI doubt you've read or even tried to understand why I filed a complaint with youYou won't be getting anymore business from me nor my friends, and I'll be sure to post multiple complaints about your horrible customer service up on all my social mediaDisgusting
on 7-3-I ordered a wallet by a seller by the a name of [redacted] She advertised her wallet as "Gold Dust' Hobo walletThe exact wallet and color I had been searching forI recieve my wallet in the mail on a SaturdayI was not in town and was not able to check my mail until the following Monday when I arrived back to my homeI opened my pacakage to only find it with tags stating that it is a "Coin" hobo walledNot what I was told I was buyingI tried logging onto Poshmark to notify both the seller and poshmark and I was locked out of my accountI notified Poshmark that Monday 7-9-through email that I had received the wrong color and I did not want the wallet to help me notify sellerTwo days later I am able to lock onto my account and I received a email from poshmark stating that they will give me a credit and I can contact seller to return walletThe response from the seller was that she would take the item back and send me a checkThen the Seller [redacted] dissapears
As stated by multiple members of our team, we are unable to remove the comments, and recommended that the seller delete the listing and create a new post if they believe the comments were causing any loss of saleIn addition, Poshmark does have a block feature which allows users to block other Poshers, meaning they cannot leave comments on their listings
Complaint: [redacted] I am rejecting this response because: they have not properly investigated this caseThe buyer did not return my handbag and they did not refund my money.Sincerely,Lena***
Regarding order [redacted] McQueen McQ oxford shoes women The seller used the correct brand in listing, tagging the item “McQ by [redacted] McQueen”Additionally, the seller first photo showcases the insoles to be stamped “McQ”As such our team found the item to be as describedFor this reason, we consider the case closed
Poshmark billed my account for an unauthorized purchaseCharged me shippingSent multiple emails and will not give me information on sending package backI should not have to pay for shipping for sending or returningI only submitted an offer for itemNEVER ACCEPTED TO PURCHASE ITEMItem sent anywayNever opened priority box.) Re: Order Id [redacted]
According to our customer support team, an agent last assisted the customer with their inquiry on July 14thIf they have any further questions or concerns, they may respond directly to our team’s last email Additionally, it is required that our labels are used for every order as it allows our system to track the shipment and ensure that a seller’s payment is releasedFor more information, please see the following link: https://poshmark.com/posh_protect Due to this, we consider the matter resolved
As we've previously stated in our response to this user, Poshmark did not acquire [redacted] as a company and we have no access to any information that the user may have had on [redacted] Due to this, we consider the case resolved
I received a package from a seller than had a dead bug in itIt took me many hours of stress to determine if it was a bed bug (we have confirmed from several sources that it is not but I am remaining vigilant) and I had to pretreat my apartment, quarantine the item and everything it touched and spend hours researching and contacting exterminatorsIt took over hours for Poshmark to connect me to the seller and they never apologized or took ownership of the issueBecause of their delay, I had to keep this disgusting item (a pair of designer sunglasses, dirty and infested) triple bagged in my home and I don't know the status on the acceptance of my returnI suggest you STAY AWAYShop local or try [redacted] for consignment
A seller on Poshmark website scammed me out of $ [redacted] on their siteI contacted Poshmark several times about this seller and haven't received a responseThis was another buyer who saw the conversations I was having with this sellerShe contacted me and wanted to know if I received my product and to let me know the seller (shippyproducts) is still selling items on PoshmarkI never received my [redacted] slippers which was a birthday gift for my husband and the seller blocked me from his page on PoshmarkI realize I probably won't get my money backBut there is no way this seller should be able to continue to sell on their website or any website
Initial Business Response / [redacted] (1000, 5, 2014/11/05) */ This case has been investigated and resolved with the seller Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/11/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Poshmark did release my fundsThank you!
We do not see any order valuing $ [redacted] it the user's Poshmark accountThe user also did not provide us with an order number for us to further review the claim/case they are statingFor this reason we are not able to further investigate the case and we consider this case closed
Complaint: [redacted] I am rejecting this response because:we have done what we couldWe are at a standstill because they will not let me update my checking account informationThe information they currently have on file is no longer in use because that account was hit with fraud activity for $7,So I asked to update it before I start selling somethingThey have no answered meSo we are at a standstillThey want me to sell stuff them straighten out my accountIn my opinion it’s just another way for them to scam more money out of meSo I have decided to sell on another site which is EBay .Sincerely, [redacted] ***
According to our customer support team, the customer was last assisted with their inquiry on August 9th, ***, and was also given instructions on how to access their accountIf the customer requires further assistance, they may respond directly to our team’s last email and/or contact them at [email protected] Due to this, we consider the matter resolved
Horrible customer service!!!! Very dishonest and don't read e-messagesI purchase a cardigan with the description NEWwhen I received it was clear that isn't wasn't new and it was damageI sent them the images and the response from the seller was she was concern about the ratings, showing no respect or concern about the item she sent was damagedPoshmark didn't reply to my emails directly and send reminders to return the item, completely ignoring what I was saying on my messagesPoshmark offer $and I reply will need at least $to fix it, again the ignored and send message they sent the whole amount to the sellerPoshmark protect sellers when sellers lie about the itemsPoshmark ignore what you say on your messagesTheir way or the high way! So, now it shows I purchase the item and Poshmark doesn't allow me to write a review about seller sending clothing that are damaged and getting more money from the real value as it is damaged!!! Where is my money Poshmark, the money to pay to fix the damaged item that you promised? Why can't I write a review for the sellerI bought it and she got paid (overpaid) for it??? Why are you protecting a seller that isn't honest and gets more money as if she mentioned from the beginning the price will drop? It looks like the have new people working for the customer protection and is getting a lot of negative reviewsPoshmark should fire those new people that aren't doing their job properly and the don't respect their customers!!!
Do not download this app to your smartphoneThey are not like [redacted] or [redacted] they are a bunch of unprofessional CrooksDo not use this app read the reviews
Complaint: [redacted] I am rejecting this response because: how is I no longer have the item would able to provide that what I'm trying to say is thatUtwr kept everything that's my issueThe buyer received s free watch and I received no compensationTHATS THE ISSUE!!!Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 7, 2014/03/24) */ This user had a balance of $as of 3/1/On 3/3, the user used $towards a purchase of "True Religion jeans" order XXXXX [redacted] The remaining $of her balance was then redeemed via check (check #XXXXX) Whenever a user buys an item, we first apply any credits they have, then their redeemable balance and finally whatever is left is charged to their credit card The accounts transactions are accurateWe are happy to provide a download of all her transactions, per request
Poshmarks has lost my order in shipping and are refusing to send out a replacement or refund mePoshmark are real cageyan honest company wouldn't try dodging the unsatisfied customerThe case number for my case is case # is [redacted] but they don't respond
Regarding order [redacted] - Aqua Leather Coat, the user did not reach out to us until funds were already released to the SellerAs stated within our policy found here [redacted] a user has three days from date of delivery to file a formal return claim within our appUnfortunately this user did not file a claim within our appAdditionally the user is well aware of our policy, as they have filed return claims before on previous ordersFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Shipment was delivered to the user on Saturday, Oct24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am aware that the shipment said that my package was delivered to my front doorHowever, the whole reason that I am disputing this is because I could NOT find it/it was NOT there on my front door when it said it would be On multiple occasions I was told that there would be a process to assist me, even AFTER the customer service representatives saw that the tracking said that it was deliveredI have done everything that Poshmark has told me to do (that spanned for a MONTH), and in the end, they decide to change their wording and tell me that they are only responsible if the package is lost during transit Had that truly been the case, they would have told me this when I had first reached out to them, NOT more than a month later Again, I have done my research and found that Poshmark has given refunds to those who were in the same situation as meI don't understand why they are telling me to basically cut my losses! I paid $and did not receive my itemsThis is why I am fighting this so hard! Final Business Response / [redacted] (4000, 13, 2016/01/01) */ As previously stated, the shipment was delivered to the user on Saturday, Oct24, 2015, USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXX https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Final Consumer Response / [redacted] (4200, 17, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm pretty much done with you poshmarkI doubt you've read or even tried to understand why I filed a complaint with youYou won't be getting anymore business from me nor my friends, and I'll be sure to post multiple complaints about your horrible customer service up on all my social mediaDisgusting
on 7-3-I ordered a wallet by a seller by the a name of [redacted] She advertised her wallet as "Gold Dust' Hobo walletThe exact wallet and color I had been searching forI recieve my wallet in the mail on a SaturdayI was not in town and was not able to check my mail until the following Monday when I arrived back to my homeI opened my pacakage to only find it with tags stating that it is a "Coin" hobo walledNot what I was told I was buyingI tried logging onto Poshmark to notify both the seller and poshmark and I was locked out of my accountI notified Poshmark that Monday 7-9-through email that I had received the wrong color and I did not want the wallet to help me notify sellerTwo days later I am able to lock onto my account and I received a email from poshmark stating that they will give me a credit and I can contact seller to return walletThe response from the seller was that she would take the item back and send me a checkThen the Seller [redacted] dissapears
As stated by multiple members of our team, we are unable to remove the comments, and recommended that the seller delete the listing and create a new post if they believe the comments were causing any loss of saleIn addition, Poshmark does have a block feature which allows users to block other Poshers, meaning they cannot leave comments on their listings
Complaint: [redacted] I am rejecting this response because: they have not properly investigated this caseThe buyer did not return my handbag and they did not refund my money.Sincerely,Lena***
Regarding order [redacted] McQueen McQ oxford shoes women The seller used the correct brand in listing, tagging the item “McQ by [redacted] McQueen”Additionally, the seller first photo showcases the insoles to be stamped “McQ”As such our team found the item to be as describedFor this reason, we consider the case closed
Poshmark billed my account for an unauthorized purchaseCharged me shippingSent multiple emails and will not give me information on sending package backI should not have to pay for shipping for sending or returningI only submitted an offer for itemNEVER ACCEPTED TO PURCHASE ITEMItem sent anywayNever opened priority box.) Re: Order Id [redacted]
According to our customer support team, an agent last assisted the customer with their inquiry on July 14thIf they have any further questions or concerns, they may respond directly to our team’s last email Additionally, it is required that our labels are used for every order as it allows our system to track the shipment and ensure that a seller’s payment is releasedFor more information, please see the following link: https://poshmark.com/posh_protect Due to this, we consider the matter resolved
As we've previously stated in our response to this user, Poshmark did not acquire [redacted] as a company and we have no access to any information that the user may have had on [redacted] Due to this, we consider the case resolved