The seller has successfully filed a formal return dispute in our app and someone from the appropriate team will be in touch to further assist her regarding this matterFor this reason, we consider the case closed
I purchased a longline bra from a seller on PoshmarkThe bra is sized C and the seller indicated it would fit a slim to regular CBra arrived and although it is labeled it only measure I did not accept the purchase and wrote to Poshmark I wished to return it to the seller as it clearly is defective merchandise and the not the size listedShe should have returned it to the company she bought it from and not sold it as a C on PoshmarkPoshmark says as the label says C -it can not be returned to the sellerBut the label is false! They offered me a $ [redacted] creditI paid $**Very poor business service that they would knowingly condone something being sold that is not the size indicated on its label or in the description by the seller
For order [redacted] , the user reported the item did not fitAs the item received was shown to be size Large as stated within the listing, we were forced to deny the caseAs stated within our policy [redacted] Fit Issues do not qualify for a returnAll sizes may vary depending on the brand and fitAs a result, the item may feel smaller to one user but different to anotherWe encourage all users to ask sellers for exact measurements before purchasingFor this reason, we consider the case closed
Poshmark’s Posh Protect policy states that buyers have “days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos.” Our records show that this order was scanned as delivered to the buyer by [redacted] on [redacted] ***, but no information was sent to the support team until [redacted] which is days after deliveryWe are unable to hold funds past the days as our policies mandate that the seller will receive their earnings after days unless a problem is reportedOnce the funds are released to the seller, a return or refund is no longer an option Despite these policies, our records show that our team assisted the buyer with the order and added $ [redacted] Posh credit to their account for any inconvenience Due to this, we consider the case resolved
On November 29, I sold a pair of sneakers on Poshmark’s appI was emailed a shipping label to ship out the order using USPSOn the morning of November 30, I ship out the itemLater that night around 8pm I receive this email We wanted to let you know that order [redacted] for "Adidas Yeezy Boost V‘Sesame’" was canceledWe canceled the order for the following reason(s): - Payment method and/or shipping address needs to be verified Please do not ship this orderIf for some reason the order has already been shipped, please contact usSo I follow the process contact support and have not had any luck getting help from anyone at all in solving this issueToday is December 6, The item was sold for $320, Poshmark’s fee is $and I was suppose to receive $Now I have no sneakers or my money and the holiday season is around the cornerThe tracking number from the shipping label Poshmark provided says the person who purchased the sneakers received
Sold an authentic [redacted] travel backpack worth $ [redacted] for only $***Shipped it out to buyer thru PoshmarkBuyer received the bag and never released the payment, and submitted a claim to Poshmark about it not being authenticPoshmark did not respond to my emails or give me any information for over a week! They never showed me what pics the buyer was submitting to themWhen I told another buyer that I would not sell to them because of what Poshmark was doing, publicly on my page, Poshmark then suspended my accountI can no longer see anything, they are not responding to my emails, the buyer still has my bag, and I have not been paid by PoshmarkI have sent several emails with pics of my bag and asking them to please respondThe buyer actually lives in my city and was seen wearing my bag around town thanks to Poshmark! Horrible! I don't even know what bag will be sent back or if it is destroyed now!
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ We have restricted the user because they have been making trades, and then canceling those trades, so they can use our shipping labels for freeWe consider this fraud and do not condone it In order for the account to be reinstated, the user must repay the fees associated with the shipping labels that were illegally usedThe user has repaid us these fees, therefore their account was reinstated Due to this, we consider the case resolved
After reviewing their policies for over a month I decided to give them a goI made a purchase from their site and immediately as my payment went through the seller deleted their profileI contacted POSHMARK immediately to cancel my orderThey refused even tho it too another business days before my order was shippedMy package was never delivered to me and while trying to contact them via phone I was directed to an email(They don't have live customer support)It's been a month of emailing back and forthI've open a case with [redacted] and they even said that the packageore than likely wasn't delivered to the right address or it was stolenI have them all the information and they will not give me a refund
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ The seller of the item indicated that the item fits smaller than the size the tag statesBecause the buyer did not ask for specific measurements and we are unable to confirm that the item was shrunken due to washing, we have denied the case and credited the buyer $in Posh Credit Due to this we consider the case resolved
Our Posh Concierge team must take all precautions possible to protect buyers, who have no knowledge of the origins of an item, from purchasing counterfeit itemsAs our Concierge team stated to the user, authentication is more an art, than a scienceTherefore, if one of our authenticators returns an "inauthentic" decision, we are obligated to reject the item, since we must err on the side of protecting the buyerThe team did assist this user by refunding the return shipping fee for the item and reinstating their account Rest assured, all account and order information, such as transaction processes, are 100% private and are never revealed to other usersOther users are never aware of what may have occurred with any order Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ As [redacted] stated our policy is that Poshmark will automatically release payment to the seller if the order is not marked as received after days of deliveryThe confusion arises because the item was marked as delivered via USPS tracking on August 26thIt was not marked delivered when she went to the post office to pick up the ithave no way of tracking thatTherefore, Miss [redacted] had full days to review the itemWe understand that this was a misunderstanding so, we worked with her to rectify the situationShe accepted the offered compensation for the items that she received in the bundle of items that were not as described Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark stated they would provide me with $as a credit that was REDEEMABLE so I agreed to that HOWEVER I requested to redeem it and I was told I would receive a check in the mail for the $40...THIS NEVER HAPPENEDI NEVER received a check and I'm back to square 1...damaged clothes not as described and STILL NO $credit or check as I was promised! Final Business Response / [redacted] (4000, 9, 2014/10/13) */ The customer has received the $to their redeemable balance and redeemed the $on September 20th via a checkIf the user does not have her checkPlease have the her write in to [redacted] @poshmark.com and we would be more than happy to issue her a new check
Complaint: [redacted] I am rejecting this response because: the policy you linked to is at its own URLHow would a buyer find that information through the course of their purchase process? You send buyers multiple emails but you don’t include the three-day windowIt’s completely unreasonable to exclude that information in the email, intentionally or not, and expect buyers to proactively find that information on your website.Sincerely,Lia [redacted]
Their so called Posh Protect policy says items that returns are allowed if “Item is not authentic”.I have irrefutable photographic proof that a fake was sold yet they refused a returnThe product was likely a grey market product which are sold in small shops throughout ***This was evident because the size was more like a Small or Extra Small I own dozens of the same shirt with the exact same label (size-M, cut type-SLIM FIT, fabric descriptiIRON) which I bought from [redacted] over the yearsThe collar on the copy was missing the distinctive black line on the inside and the tailoring was cheap (sewed without folding fabric)Despite having send photos of the genuine product to compare with photos of the fake, they refused to accept the return but simply suggested I donate the shirt to charity!
Complaint: [redacted] I am rejecting this response because:I deserve a refund not only did they're system fail to send my items to my new address I changed in they're system prior to shipment this item was over priced and it's really difficult explaining a situation when they have limited contact information and put very little effort into resolving issues with unsatisfactory customer service now some random unknown person has received my package also they're policy is that if I didn't receive my package with in days of the order im eligible for a refund seriously just look at they're response alone is proof they have no interest in helping me resolve this matter which I might add is advertising and misleading information firstly what kind of business doesn't have a phone number for customer support this was the one and only time I had trouble ordering and I'm a loyal customer and this treatment and negligence is totally unacceptable not only I'm I without the product I purchased now it appears they have created some unjustified loophole to keep from providing a refund which is part of they're policy when you don't receive an item on time I contacted the local post office myself all to clean up behind they're extremely flawed levels of communication it's almost like they've been intentionally drawing this out past the refund eligibility instead of taking care of it right away when it was first brought to they're attention that they failed to update my address which seems like some type of scam and I also have proof that two other items I ordered on the same day went to the updated address when the item I requested a refund for did not please help me get them to do what is required of them so I don't have to take any further action thankyou Sincerely,Sharina [redacted]
This is the worst I don't even know what to call itThey have no phone # that worksThere are no live peopleThey don't have any working emails now - or they've blocked me because they've said they will help me - over months ago and I keep getting more hoursNow what in the world takes hours for months? They deleted my account once because a woman store my money and account - but let her remain on and we luckily found a loophole in PayPal and they had to make a dispute which she never responded to - she left me the nastiest, most horrid emails - which I had to put in my junk mail - It started when I asked when she would send my bag - after a week or soMore than reasonable timeI bought something the day before (days from purchase to my house)This lady told me she stole my money & didn't have $to give back - well she's raking in money stealingIt took at least a month but of course PayPal saw all that she put me though & I wonThen she had to pay which she never did - refused them so they stole my money back from her accountThat mean person - but postmark sided with her and took me off causing me to lose the only think I ever wanted & was the only contender and I lost the beautiful Tory Burch Pineapple Sandals in brown for $- They owe me thoseI made a fake account which I had those bullies (I reported each one) - they never did anything to stop themThey were still watching me and making fun of meSo I asked for that account to be deleted but oh no, they're so stupid they deleted my real [redacted] account and won't give it back - their fault but won't do a damn thingThey are the bulliesThey won't help meIt is now the principal and You will be hearing from me - I'm on disability so I have them, their lawyers, their police, my lawyersUnless you do something about it and fix it NOWThey are nothing but a scam & it's now all about the purposeI had many deals in place and poof gone - now I'm sure I am talked about againAll because you can never get a real person, no phone # - what real company doesn't have those thingsAll I have read tonight is scams, no wonder their owner was going to jailThey all should - they say this - but it's the same canned emailNow you better do something in hours hours or I'm breaking out everythingYour report tooI'm on disability and am treated like thisI know people in high places - going up to past and current presidentsNow am I one to mess with? Do as I say and nothing will be doneBut if not - you'll be in litigation until your fingers bleed and you quit because you're so sickNow I expect a real answer from you - not poshmark - I don't want to hear form them ever again, it goes from you nowIs that clear? [redacted] = I have a copy of this so you better make sure you listen and answer meThey don't deserve a star
For one reason or another, when making a purchase on Poshmark it says it is successful, but then without warning to me cancels my paymentI have already lost money due to this infraction I have received no emails stating why my payment is no longer valid, even though I can sign into my account for my card online and view that there is money available to be spentI've emailed three times, I looked all over [redacted] for telephone number, no one answers the phone so I have left a messageI would like my issue resolvedI do enjoy using Poshmark and have made several purchases on it before this situation took placeI have not received an email stating my account is on hold or suspended or invalid and I'm curious as to know why I may not make purchases on Poshmark but anybody can buy from me
Our records show that a member of Poshmark's Operations team cancelled the order and issued the buyer a full refund Due to this, we consider the case resolved
CEO, [redacted] ***, our SVP of Community, Tracy Sun Co-Founder, SVP of New Markets Gautam Golwala Co-Founder, CTO Chetan Pungaliya Co-Founder, SVP of Engineering November 20, I have contacted Poshmark at least times since selling my 1st two items as a new seller (October 2018) to find out why my earnings have not been deposited to my bank as I requestedThese sells occurred in October & 31, I requested that my earnings be transferring to my bank account, cash out on November 3, After sending emails over a month's period of time I only received one response almost weeks ago saying that my deposit should be processed in an additional to daysIt has been two weeks since then, and nothingThere is no way of speaking to anyone at this company, which is highly suspicious and ridiculousIt is unlawful for sellers' earnings to be held after buyers have received goods and reported high ratings of product and the sellerI received stars from b
The seller has successfully filed a formal return dispute in our app and someone from the appropriate team will be in touch to further assist her regarding this matterFor this reason, we consider the case closed
I purchased a longline bra from a seller on PoshmarkThe bra is sized C and the seller indicated it would fit a slim to regular CBra arrived and although it is labeled it only measure I did not accept the purchase and wrote to Poshmark I wished to return it to the seller as it clearly is defective merchandise and the not the size listedShe should have returned it to the company she bought it from and not sold it as a C on PoshmarkPoshmark says as the label says C -it can not be returned to the sellerBut the label is false! They offered me a $ [redacted] creditI paid $**Very poor business service that they would knowingly condone something being sold that is not the size indicated on its label or in the description by the seller
For order [redacted] , the user reported the item did not fitAs the item received was shown to be size Large as stated within the listing, we were forced to deny the caseAs stated within our policy [redacted] Fit Issues do not qualify for a returnAll sizes may vary depending on the brand and fitAs a result, the item may feel smaller to one user but different to anotherWe encourage all users to ask sellers for exact measurements before purchasingFor this reason, we consider the case closed
Poshmark’s Posh Protect policy states that buyers have “days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos.” Our records show that this order was scanned as delivered to the buyer by [redacted] on [redacted] ***, but no information was sent to the support team until [redacted] which is days after deliveryWe are unable to hold funds past the days as our policies mandate that the seller will receive their earnings after days unless a problem is reportedOnce the funds are released to the seller, a return or refund is no longer an option Despite these policies, our records show that our team assisted the buyer with the order and added $ [redacted] Posh credit to their account for any inconvenience Due to this, we consider the case resolved
On November 29, I sold a pair of sneakers on Poshmark’s appI was emailed a shipping label to ship out the order using USPSOn the morning of November 30, I ship out the itemLater that night around 8pm I receive this email We wanted to let you know that order [redacted] for "Adidas Yeezy Boost V‘Sesame’" was canceledWe canceled the order for the following reason(s): - Payment method and/or shipping address needs to be verified Please do not ship this orderIf for some reason the order has already been shipped, please contact usSo I follow the process contact support and have not had any luck getting help from anyone at all in solving this issueToday is December 6, The item was sold for $320, Poshmark’s fee is $and I was suppose to receive $Now I have no sneakers or my money and the holiday season is around the cornerThe tracking number from the shipping label Poshmark provided says the person who purchased the sneakers received
Sold an authentic [redacted] travel backpack worth $ [redacted] for only $***Shipped it out to buyer thru PoshmarkBuyer received the bag and never released the payment, and submitted a claim to Poshmark about it not being authenticPoshmark did not respond to my emails or give me any information for over a week! They never showed me what pics the buyer was submitting to themWhen I told another buyer that I would not sell to them because of what Poshmark was doing, publicly on my page, Poshmark then suspended my accountI can no longer see anything, they are not responding to my emails, the buyer still has my bag, and I have not been paid by PoshmarkI have sent several emails with pics of my bag and asking them to please respondThe buyer actually lives in my city and was seen wearing my bag around town thanks to Poshmark! Horrible! I don't even know what bag will be sent back or if it is destroyed now!
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ We have restricted the user because they have been making trades, and then canceling those trades, so they can use our shipping labels for freeWe consider this fraud and do not condone it In order for the account to be reinstated, the user must repay the fees associated with the shipping labels that were illegally usedThe user has repaid us these fees, therefore their account was reinstated Due to this, we consider the case resolved
Regarding order [redacted] , the funds have been released to the seller on 2/11/For this reason, we consider the case closed
After reviewing their policies for over a month I decided to give them a goI made a purchase from their site and immediately as my payment went through the seller deleted their profileI contacted POSHMARK immediately to cancel my orderThey refused even tho it too another business days before my order was shippedMy package was never delivered to me and while trying to contact them via phone I was directed to an email(They don't have live customer support)It's been a month of emailing back and forthI've open a case with [redacted] and they even said that the packageore than likely wasn't delivered to the right address or it was stolenI have them all the information and they will not give me a refund
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ The seller of the item indicated that the item fits smaller than the size the tag statesBecause the buyer did not ask for specific measurements and we are unable to confirm that the item was shrunken due to washing, we have denied the case and credited the buyer $in Posh Credit Due to this we consider the case resolved
Our Posh Concierge team must take all precautions possible to protect buyers, who have no knowledge of the origins of an item, from purchasing counterfeit itemsAs our Concierge team stated to the user, authentication is more an art, than a scienceTherefore, if one of our authenticators returns an "inauthentic" decision, we are obligated to reject the item, since we must err on the side of protecting the buyerThe team did assist this user by refunding the return shipping fee for the item and reinstating their account Rest assured, all account and order information, such as transaction processes, are 100% private and are never revealed to other usersOther users are never aware of what may have occurred with any order Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ As [redacted] stated our policy is that Poshmark will automatically release payment to the seller if the order is not marked as received after days of deliveryThe confusion arises because the item was marked as delivered via USPS tracking on August 26thIt was not marked delivered when she went to the post office to pick up the ithave no way of tracking thatTherefore, Miss [redacted] had full days to review the itemWe understand that this was a misunderstanding so, we worked with her to rectify the situationShe accepted the offered compensation for the items that she received in the bundle of items that were not as described Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark stated they would provide me with $as a credit that was REDEEMABLE so I agreed to that HOWEVER I requested to redeem it and I was told I would receive a check in the mail for the $40...THIS NEVER HAPPENEDI NEVER received a check and I'm back to square 1...damaged clothes not as described and STILL NO $credit or check as I was promised! Final Business Response / [redacted] (4000, 9, 2014/10/13) */ The customer has received the $to their redeemable balance and redeemed the $on September 20th via a checkIf the user does not have her checkPlease have the her write in to [redacted] @poshmark.com and we would be more than happy to issue her a new check
Complaint: [redacted] I am rejecting this response because: the policy you linked to is at its own URLHow would a buyer find that information through the course of their purchase process? You send buyers multiple emails but you don’t include the three-day windowIt’s completely unreasonable to exclude that information in the email, intentionally or not, and expect buyers to proactively find that information on your website.Sincerely,Lia [redacted]
Their so called Posh Protect policy says items that returns are allowed if “Item is not authentic”.I have irrefutable photographic proof that a fake was sold yet they refused a returnThe product was likely a grey market product which are sold in small shops throughout ***This was evident because the size was more like a Small or Extra Small I own dozens of the same shirt with the exact same label (size-M, cut type-SLIM FIT, fabric descriptiIRON) which I bought from [redacted] over the yearsThe collar on the copy was missing the distinctive black line on the inside and the tailoring was cheap (sewed without folding fabric)Despite having send photos of the genuine product to compare with photos of the fake, they refused to accept the return but simply suggested I donate the shirt to charity!
Complaint: [redacted] I am rejecting this response because:I deserve a refund not only did they're system fail to send my items to my new address I changed in they're system prior to shipment this item was over priced and it's really difficult explaining a situation when they have limited contact information and put very little effort into resolving issues with unsatisfactory customer service now some random unknown person has received my package also they're policy is that if I didn't receive my package with in days of the order im eligible for a refund seriously just look at they're response alone is proof they have no interest in helping me resolve this matter which I might add is advertising and misleading information firstly what kind of business doesn't have a phone number for customer support this was the one and only time I had trouble ordering and I'm a loyal customer and this treatment and negligence is totally unacceptable not only I'm I without the product I purchased now it appears they have created some unjustified loophole to keep from providing a refund which is part of they're policy when you don't receive an item on time I contacted the local post office myself all to clean up behind they're extremely flawed levels of communication it's almost like they've been intentionally drawing this out past the refund eligibility instead of taking care of it right away when it was first brought to they're attention that they failed to update my address which seems like some type of scam and I also have proof that two other items I ordered on the same day went to the updated address when the item I requested a refund for did not please help me get them to do what is required of them so I don't have to take any further action thankyou Sincerely,Sharina [redacted]
This is the worst I don't even know what to call itThey have no phone # that worksThere are no live peopleThey don't have any working emails now - or they've blocked me because they've said they will help me - over months ago and I keep getting more hoursNow what in the world takes hours for months? They deleted my account once because a woman store my money and account - but let her remain on and we luckily found a loophole in PayPal and they had to make a dispute which she never responded to - she left me the nastiest, most horrid emails - which I had to put in my junk mail - It started when I asked when she would send my bag - after a week or soMore than reasonable timeI bought something the day before (days from purchase to my house)This lady told me she stole my money & didn't have $to give back - well she's raking in money stealingIt took at least a month but of course PayPal saw all that she put me though & I wonThen she had to pay which she never did - refused them so they stole my money back from her accountThat mean person - but postmark sided with her and took me off causing me to lose the only think I ever wanted & was the only contender and I lost the beautiful Tory Burch Pineapple Sandals in brown for $- They owe me thoseI made a fake account which I had those bullies (I reported each one) - they never did anything to stop themThey were still watching me and making fun of meSo I asked for that account to be deleted but oh no, they're so stupid they deleted my real [redacted] account and won't give it back - their fault but won't do a damn thingThey are the bulliesThey won't help meIt is now the principal and You will be hearing from me - I'm on disability so I have them, their lawyers, their police, my lawyersUnless you do something about it and fix it NOWThey are nothing but a scam & it's now all about the purposeI had many deals in place and poof gone - now I'm sure I am talked about againAll because you can never get a real person, no phone # - what real company doesn't have those thingsAll I have read tonight is scams, no wonder their owner was going to jailThey all should - they say this - but it's the same canned emailNow you better do something in hours hours or I'm breaking out everythingYour report tooI'm on disability and am treated like thisI know people in high places - going up to past and current presidentsNow am I one to mess with? Do as I say and nothing will be doneBut if not - you'll be in litigation until your fingers bleed and you quit because you're so sickNow I expect a real answer from you - not poshmark - I don't want to hear form them ever again, it goes from you nowIs that clear? [redacted] = I have a copy of this so you better make sure you listen and answer meThey don't deserve a star
Our records show that the redemptions were approved on May 12th and have been completed Due to this, we consider the case resolved
For one reason or another, when making a purchase on Poshmark it says it is successful, but then without warning to me cancels my paymentI have already lost money due to this infraction I have received no emails stating why my payment is no longer valid, even though I can sign into my account for my card online and view that there is money available to be spentI've emailed three times, I looked all over [redacted] for telephone number, no one answers the phone so I have left a messageI would like my issue resolvedI do enjoy using Poshmark and have made several purchases on it before this situation took placeI have not received an email stating my account is on hold or suspended or invalid and I'm curious as to know why I may not make purchases on Poshmark but anybody can buy from me
Our records show that a member of Poshmark's Operations team cancelled the order and issued the buyer a full refund Due to this, we consider the case resolved
CEO, [redacted] ***, our SVP of Community, Tracy Sun Co-Founder, SVP of New Markets Gautam Golwala Co-Founder, CTO Chetan Pungaliya Co-Founder, SVP of Engineering November 20, I have contacted Poshmark at least times since selling my 1st two items as a new seller (October 2018) to find out why my earnings have not been deposited to my bank as I requestedThese sells occurred in October & 31, I requested that my earnings be transferring to my bank account, cash out on November 3, After sending emails over a month's period of time I only received one response almost weeks ago saying that my deposit should be processed in an additional to daysIt has been two weeks since then, and nothingThere is no way of speaking to anyone at this company, which is highly suspicious and ridiculousIt is unlawful for sellers' earnings to be held after buyers have received goods and reported high ratings of product and the sellerI received stars from b