Final Consumer Response / [redacted] (2000, 6, 2015/12/07) */ Seller responded and provided me a with a return label then provided a full refund the day after I shipped the item backI am very pleased with the resolution
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ We have communicated with the buyer extensively in regards to the authentication of the item and have provided the buyer with verification from a third party authenticator that the item was in fact authenticHowever, the buyer wished to proceed with filing a chargeback and insisted on returning the item, although all sales are final on Poshmark unless it is a replica To satisfy the buyer we agreed on refunding the buyer but have alerted them that with the return, we will be ceasing the buyer's ability to purchase on our platform moving forward, as the return was a huge exception on our behalf as the bag was authentic The buyer stated that they would like to return the bag, therefore the account was suspended Due to this we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bag I received had a clump of hair in it and smelled strongly of shampoo/hairspraySeriously, I could smell it from across the roomThe bag was in unacceptable condition and Poshmark will not own up to thatIf I'm purchasing a bag for $I would prefer it to be cleanI would not recommend anyone buy anything high end from this company because they are dishonest, unorganized, rude, and unfairThe reputation you people have is pathetic, read your Facebook comments/complaints, I found hundreds of other people who had similar issues with youI don't think you deactivated their accounts??? I have never had an issue on eBay or other sites like thisWhy don't you target those who are using your site to conduct business via PayPal or selling USED bathing suits? Final Business Response / [redacted] (4000, 9, 2015/05/14) */ We consider this case resolved Final Consumer Response / [redacted] (4200, 11, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark has not made any attempt to resolve this issueI would like my account reinstated so I can continue to conduct business as I have done nothing wrongThey are the ones at fault
I recently made a few salesAfter a few days my account was revokedAfter the buyer accepted the items I made a request to direct deposit after waiting a few weeks I still don't have the depositsI was in conact with the service and they said they will look into itAfter a few more days I kept contacting them and they never repliedI'm still waiting for over $ [redacted] of my money from salesI want my money I just keep on messaging and they keep ignoringI want to take this matter to court and I will if I don't get my moneyI will win I have proof of everything and this site right here is a big scam
Regarding order [redacted] , as we are unable to confirm if the item was originally sent in that condition, we have compensated the user $in Posh Credit as a courtesyFor this reason, we consider the case closed
At this time, Poshmark is unable to process partial refunds (https://poshmark.com/faq)According to our dispute management team, the customer was assisted with creditIf the customer has any further questions or concerns, they may respond directly to our team's last email Due to this, we consider the matter resolved
Regarding order # [redacted] , we have credited the user the total earnings for the sale in the amount of $to their account on March 27th, For this reason, we consider the case closed
As stated within our policy found here ( [redacted] ) Fit Issues do not qualify for a returnRegarding order [redacted] , the Seller listed the item as size As the size was not misstated, we were forced to deny the caseAll sizes may vary depending on the brand and fitAs a result, the item may feel smaller to one user but different to anotherFor this reason, we consider the case closed
Regarding order [redacted] - "Black Gucci Hoodie"our team approved the case for a return on 12/2/However, our records show the courtesy return label issued to the buyer has not been used and does not show any tracking updatesIt is required that our labels be used, as our system tracks the item, should any issues arise during transitAs the buyer did not return the item within the timeframe, the funds were released to the seller on December 10th, 2017.For this reason, we consider the case closed
I made a purchase on Poshmark for a Lilly Pulitzer skirt from a seller for $I asked the seller a question about the condition of the skirt before I purchased and the seller assured me the skirt was in great condition with no wear Feeling confident with the 'Poshmark Protect' policy, I completed the transactionUpon receipt of the skirt, it was not at all as described by seller and in bad conditionI immediately opened a problem inquiry with Poshmark and sent pictures of the damage to them to get a refund and a return label to ship the skirt backI filed my inquiry on June 27, Poshmark sent me an email a week later and asked if I would just accept a $credit on their site and keep the purchase, to which I refusedThey emailed me again a few days later to ask me if I would accept a $credit to their site and keep the purchase to which I again refusedOn July 4, 2016, they sent a final email telling me they were refusing to let me send the skirt back to the seller and we're giving me a $credit to use on their site onlyI emailed them back again and told them the skirt was so damaged I could never wear it, therefore I didn't want to keep it and that I did not want the $40, I wanted a full refundI have not heard anything back from them sinceI have since deleted my account on Poshmark and will never sell or purchase anything on that site againTheir Posh Protect policy is bogus and they will not give you a refund, periodSo beware before you make a purchase!
Complaint: [redacted] I am rejecting this response because: They dont even try to fix the issuesThey just closed the case on they part.Sincerely, [redacted]
We are sincerely sorry for any confusion or inconvenience causedTo clarify, the buyer opened a case regarding both questionable authenticity and condition issuesUltimately, we were forced to move forward with a return for this order as our team determined that the wear on the item was not consistent with the description that the item had only been worn onceAgain, we do apologize for the negative experience, however our team determined that the condition warranted a returnFor this reason, we consider the case closed
HiI purchased a counterfeit purse from this placeI had been down with the flu and sent it back within the weekThey are telling me because I did not get it back in 1-business days which is highly unreasonable especially when you are dealing with the fluThey took $ [redacted] of my money and I was sent a clearly counterfeit [redacted] Bag
Initial Business Response / [redacted] (1000, 5, 2014/06/24) */ All sales are final on Poshmark, as stated on every one of our listingsHowever, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experienceA buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listingThis means a buyer cannot return an item they purchased on Poshmark if the item simply does not fit or they no longer want the itemSince this was an issue of fit/style, we could not grant a refund, but out of courtesy gave the buyer $in Posh Credits and recommended she try reselling the items Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not an issue of fit or styleThe item is not as described in the listingIt is not the stated size and has a seam not shown in photos or description Final Business Response / [redacted] (4000, 9, 2014/07/08) */ Unfortunately the issue being explained is a fit and style issueIt would not be fair to the seller if we allow every buyer to receive a refund because of a style complaintSince these items came in a bundle we fairly compensated the buyer $in Posh Credits for her dissatisfactionIn the future we encourage the buyer to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements (bust, length, etc.) or photos Final Consumer Response / [redacted] (4200, 11, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a "fit/style issue"The size was not as statedThe red dress, which is actually a size 4, would be too big on any size small womanAnd a bulky seam has nothing to do with styleThere is something wrong with the dress to cause the seam to be visible which was not described or shown in photosHow can I buyer as about a problem they are unaware of? Same story for the second dressThe zipper was messed up, which was not shown in photos or descriptionI can provide photos to prove my point if neededThe two dresses were listed at $and $before being "bundled" with other itemsI did receive a $credit, however I still need the other $
Stay away from this web siteCustomer service is nonexistent No matter how much money you think you are saving, it is not worth the misrepresentation of merchandise that goes on within this site Some of the sellers might be trustworthy but for the majority of the reviews what you see advertised is not what you get To make matters worse you have no way to resolve issues via telephone They only offer email and it must be a stock auto reply because all of the responses are the same, they will get back to you in business days The reason they do not accept [redacted] is because [redacted] works expeditiously with the customer to resolve purchase issues With Poshmark, you are shooting at the moon with a sligshot regarding your satisfaction with your purchase BUYER BEWARE!!!
Our policy requires that users go to their Redeemable Balance and redeem their earnings via either direct deposit or checkWe see that a redemption was requested on [redacted] Check requests take up to weeks to be deliveredIf your check is not delivered by [redacted] 3, please reach out to support for further assistance
Our Poshmark Concierge Manager has been working between the buyer and seller on a resolution and will reach out to the seller today on a resolutionFor this reason, we consider the case resolved
As stated in Poshmark’s Posh Protect policy, when you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as describedYou have days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos Areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authenticThe policy does not cover fit issues, as in if the item does not fit, it is not covered and is final saleTherefore, we recommend that buyers ask questions regarding fit and ask for measurements before purchasing an item Our records show that our team did assist with this order and offered Posh credit as a courtesy since a case was not opened within hours of delivery and the issue was not covered under that policy Due to this, we consider the case resolved
As stated by a member of our Operations team, this order was cancelled due to the buyer's payment method and/or shipping address needing to be verified, and the order was for an Apple watch which is not permitted to be sold on PoshmarkThe package is en route back to the seller Due to this, we consider the case resolved
BUYER BEWARE! I just started shopping on Poshmark because I found a couple of items that were cheaper than ebay my mistakeWithin the last days, I've had orders cancelled by different sellers because they changed their minds (in case it helps other potential buyers, the specific sellers are [redacted] @ [redacted] and [redacted] )Yes, I got refunds in both cases, but I actually WANTED both items - that's why I purchased themPoshmark has no way of rating sellers if they flippantly cancel your orders, and the sellers can DELETE comments they don't likeIn other words, you have ZERO protection as a buyerHeaven forbid you spend money and never receive your item or receive it in poor conditionI see no way to file a complaint on the Poshmark site [redacted] may be overly protective of buyers, often to the detriment of sellers, but it's a much safer shopping experience
Poshmark owes me REFUNDS totalling $ [redacted] Poshmark is allowing sellers to sell items that do not exist then restricting the buyer from receiving a refund for - weeks without any communication from the seller or Poshmark CS! Poshmark is a FRAUDULENT business which should be held accountable for fraudulent practices or CLOSED!!
Final Consumer Response / [redacted] (2000, 6, 2015/12/07) */ Seller responded and provided me a with a return label then provided a full refund the day after I shipped the item backI am very pleased with the resolution
Initial Business Response / [redacted] (1000, 5, 2015/04/28) */ We have communicated with the buyer extensively in regards to the authentication of the item and have provided the buyer with verification from a third party authenticator that the item was in fact authenticHowever, the buyer wished to proceed with filing a chargeback and insisted on returning the item, although all sales are final on Poshmark unless it is a replica To satisfy the buyer we agreed on refunding the buyer but have alerted them that with the return, we will be ceasing the buyer's ability to purchase on our platform moving forward, as the return was a huge exception on our behalf as the bag was authentic The buyer stated that they would like to return the bag, therefore the account was suspended Due to this we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The bag I received had a clump of hair in it and smelled strongly of shampoo/hairspraySeriously, I could smell it from across the roomThe bag was in unacceptable condition and Poshmark will not own up to thatIf I'm purchasing a bag for $I would prefer it to be cleanI would not recommend anyone buy anything high end from this company because they are dishonest, unorganized, rude, and unfairThe reputation you people have is pathetic, read your Facebook comments/complaints, I found hundreds of other people who had similar issues with youI don't think you deactivated their accounts??? I have never had an issue on eBay or other sites like thisWhy don't you target those who are using your site to conduct business via PayPal or selling USED bathing suits? Final Business Response / [redacted] (4000, 9, 2015/05/14) */ We consider this case resolved Final Consumer Response / [redacted] (4200, 11, 2015/05/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark has not made any attempt to resolve this issueI would like my account reinstated so I can continue to conduct business as I have done nothing wrongThey are the ones at fault
I recently made a few salesAfter a few days my account was revokedAfter the buyer accepted the items I made a request to direct deposit after waiting a few weeks I still don't have the depositsI was in conact with the service and they said they will look into itAfter a few more days I kept contacting them and they never repliedI'm still waiting for over $ [redacted] of my money from salesI want my money I just keep on messaging and they keep ignoringI want to take this matter to court and I will if I don't get my moneyI will win I have proof of everything and this site right here is a big scam
Regarding order [redacted] , as we are unable to confirm if the item was originally sent in that condition, we have compensated the user $in Posh Credit as a courtesyFor this reason, we consider the case closed
At this time, Poshmark is unable to process partial refunds (https://poshmark.com/faq)According to our dispute management team, the customer was assisted with creditIf the customer has any further questions or concerns, they may respond directly to our team's last email Due to this, we consider the matter resolved
Regarding order # [redacted] , we have credited the user the total earnings for the sale in the amount of $to their account on March 27th, For this reason, we consider the case closed
As stated within our policy found here ( [redacted] ) Fit Issues do not qualify for a returnRegarding order [redacted] , the Seller listed the item as size As the size was not misstated, we were forced to deny the caseAll sizes may vary depending on the brand and fitAs a result, the item may feel smaller to one user but different to anotherFor this reason, we consider the case closed
Regarding order [redacted] - "Black Gucci Hoodie"our team approved the case for a return on 12/2/However, our records show the courtesy return label issued to the buyer has not been used and does not show any tracking updatesIt is required that our labels be used, as our system tracks the item, should any issues arise during transitAs the buyer did not return the item within the timeframe, the funds were released to the seller on December 10th, 2017.For this reason, we consider the case closed
I made a purchase on Poshmark for a Lilly Pulitzer skirt from a seller for $I asked the seller a question about the condition of the skirt before I purchased and the seller assured me the skirt was in great condition with no wear Feeling confident with the 'Poshmark Protect' policy, I completed the transactionUpon receipt of the skirt, it was not at all as described by seller and in bad conditionI immediately opened a problem inquiry with Poshmark and sent pictures of the damage to them to get a refund and a return label to ship the skirt backI filed my inquiry on June 27, Poshmark sent me an email a week later and asked if I would just accept a $credit on their site and keep the purchase, to which I refusedThey emailed me again a few days later to ask me if I would accept a $credit to their site and keep the purchase to which I again refusedOn July 4, 2016, they sent a final email telling me they were refusing to let me send the skirt back to the seller and we're giving me a $credit to use on their site onlyI emailed them back again and told them the skirt was so damaged I could never wear it, therefore I didn't want to keep it and that I did not want the $40, I wanted a full refundI have not heard anything back from them sinceI have since deleted my account on Poshmark and will never sell or purchase anything on that site againTheir Posh Protect policy is bogus and they will not give you a refund, periodSo beware before you make a purchase!
Complaint: [redacted] I am rejecting this response because: They dont even try to fix the issuesThey just closed the case on they part.Sincerely, [redacted]
We are sincerely sorry for any confusion or inconvenience causedTo clarify, the buyer opened a case regarding both questionable authenticity and condition issuesUltimately, we were forced to move forward with a return for this order as our team determined that the wear on the item was not consistent with the description that the item had only been worn onceAgain, we do apologize for the negative experience, however our team determined that the condition warranted a returnFor this reason, we consider the case closed
HiI purchased a counterfeit purse from this placeI had been down with the flu and sent it back within the weekThey are telling me because I did not get it back in 1-business days which is highly unreasonable especially when you are dealing with the fluThey took $ [redacted] of my money and I was sent a clearly counterfeit [redacted] Bag
Initial Business Response / [redacted] (1000, 5, 2014/06/24) */ All sales are final on Poshmark, as stated on every one of our listingsHowever, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experienceA buyer may open a case with us if they don't receive their item or the item they receive is not as described within the listingThis means a buyer cannot return an item they purchased on Poshmark if the item simply does not fit or they no longer want the itemSince this was an issue of fit/style, we could not grant a refund, but out of courtesy gave the buyer $in Posh Credits and recommended she try reselling the items Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) It was not an issue of fit or styleThe item is not as described in the listingIt is not the stated size and has a seam not shown in photos or description Final Business Response / [redacted] (4000, 9, 2014/07/08) */ Unfortunately the issue being explained is a fit and style issueIt would not be fair to the seller if we allow every buyer to receive a refund because of a style complaintSince these items came in a bundle we fairly compensated the buyer $in Posh Credits for her dissatisfactionIn the future we encourage the buyer to review the listing photos, description and item condition, and if you have any questions, please ask the seller for additional details, measurements (bust, length, etc.) or photos Final Consumer Response / [redacted] (4200, 11, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is not a "fit/style issue"The size was not as statedThe red dress, which is actually a size 4, would be too big on any size small womanAnd a bulky seam has nothing to do with styleThere is something wrong with the dress to cause the seam to be visible which was not described or shown in photosHow can I buyer as about a problem they are unaware of? Same story for the second dressThe zipper was messed up, which was not shown in photos or descriptionI can provide photos to prove my point if neededThe two dresses were listed at $and $before being "bundled" with other itemsI did receive a $credit, however I still need the other $
Stay away from this web siteCustomer service is nonexistent No matter how much money you think you are saving, it is not worth the misrepresentation of merchandise that goes on within this site Some of the sellers might be trustworthy but for the majority of the reviews what you see advertised is not what you get To make matters worse you have no way to resolve issues via telephone They only offer email and it must be a stock auto reply because all of the responses are the same, they will get back to you in business days The reason they do not accept [redacted] is because [redacted] works expeditiously with the customer to resolve purchase issues With Poshmark, you are shooting at the moon with a sligshot regarding your satisfaction with your purchase BUYER BEWARE!!!
Our policy requires that users go to their Redeemable Balance and redeem their earnings via either direct deposit or checkWe see that a redemption was requested on [redacted] Check requests take up to weeks to be deliveredIf your check is not delivered by [redacted] 3, please reach out to support for further assistance
Our Poshmark Concierge Manager has been working between the buyer and seller on a resolution and will reach out to the seller today on a resolutionFor this reason, we consider the case resolved
As stated in Poshmark’s Posh Protect policy, when you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as describedYou have days after delivery to inform us if the item has been misrepresented by reporting the problem in the Poshmark app or website with supporting photos Areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authenticThe policy does not cover fit issues, as in if the item does not fit, it is not covered and is final saleTherefore, we recommend that buyers ask questions regarding fit and ask for measurements before purchasing an item Our records show that our team did assist with this order and offered Posh credit as a courtesy since a case was not opened within hours of delivery and the issue was not covered under that policy Due to this, we consider the case resolved
As stated by a member of our Operations team, this order was cancelled due to the buyer's payment method and/or shipping address needing to be verified, and the order was for an Apple watch which is not permitted to be sold on PoshmarkThe package is en route back to the seller Due to this, we consider the case resolved
BUYER BEWARE! I just started shopping on Poshmark because I found a couple of items that were cheaper than ebay my mistakeWithin the last days, I've had orders cancelled by different sellers because they changed their minds (in case it helps other potential buyers, the specific sellers are [redacted] @ [redacted] and [redacted] )Yes, I got refunds in both cases, but I actually WANTED both items - that's why I purchased themPoshmark has no way of rating sellers if they flippantly cancel your orders, and the sellers can DELETE comments they don't likeIn other words, you have ZERO protection as a buyerHeaven forbid you spend money and never receive your item or receive it in poor conditionI see no way to file a complaint on the Poshmark site [redacted] may be overly protective of buyers, often to the detriment of sellers, but it's a much safer shopping experience
Poshmark owes me REFUNDS totalling $ [redacted] Poshmark is allowing sellers to sell items that do not exist then restricting the buyer from receiving a refund for - weeks without any communication from the seller or Poshmark CS! Poshmark is a FRAUDULENT business which should be held accountable for fraudulent practices or CLOSED!!