Our records confirm that the $ [redacted] earnings for this order were credited to the seller's redeemable balance on [redacted] *The other order in reference, ending in ***, was marked as received on [redacted] and the $ [redacted] for that order was released on that dayThe seller was in fact credited for both orders Due to this, we consider the case resolved
I am a Top Rated seller on Poshmark and have consistently received 5-star ratingsI take my reputation very seriouslyA pair of jeans I sold were delivered to the buyer on 8/11/On 8/12/a buyer decided she didn't want a pair of factory destroyed/distressed jeans she purchased, so she lied and said the jeans arrived damp and vaguely stated that they were not as describedShe provided a single picture of a small section of the jeans, in very dim lighting, it was so dark as though she was trying hard to make the jeans appear to be in the condition she statedShe never said what exactly about the jeans was "not as described," yet representative, [redacted] with Poshmark, simply responded to this poorly justified claim by asking that she provide additional photographsThis was two days ago and the seller has not responded to ***'s request, yet my case still remains in review while Poshmark continues to hold onto my earningsThe buyer simply responded with a statement continuing to alle
Our records show that the user wrote in and a member of our Marketplace Operations team was able to remove the block so that further purchases should be processed successfully Due to this, we consider the case resolved
I purchased a [redacted] purse from the website Poshmark.com, seller [redacted] This is the posting for the purse https://poshmark.com/listing/ [redacted] However, when we received the purse, it was not in the condition describedThe seller described it as in "perfect" condition but it is worn in several placesThe seller said I needed to go through the Poshmark app refund procedure, which I didI contacted them and received this statement in an email from the company, "We appreciate you reaching out to us! We are currently experiencing high volumes of inquiries and we will get back to you just as soon as we can." Poshmark's policy on their own website states that the buyer will not be charged for the item purchased until days after delivery to be sure that the buyer is happy with the purchaseHowever, my credit card was charged on 5/8/**, the date that I bought the purseThe item was not even delivered until 5/15/**I contacted P
For order [redacted] , the item was listed as size medium as stated on the tagAs such our team was forced to deny the case, as the size was not misstatedOur policy states fit issues do not qualify for a returnWe strongly recommend user ask for exact measurements before purchasing, as sizing can vary by brand and fitFor this reason, we consider the case closed
Because we have provided the user their earnings in Posh Credits as a courtesy, we are unable to further assist themDue to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ According to our system, the buyer marked the item as received on July 23rd, therefore a return and a refund is no longer possibleWhen an item is marked received, the funds will then be released to the seller and a return case can no longer be opened If the buyer wishes to further dispute this order, we recommend that they reach out to [redacted] @posmark.com with photo evidence on why the item is not as described for further assistanceThanks! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT Why did it let me upload photos then? Why would I go on the listing and tell the buyer all the problems it had? Final Consumer Response / [redacted] (4200, 13, 2015/08/27) */ The Revdex.com says I should ask for a middle ground offer for poshmark If they can't give me a full refund then I think they should pay the expenses to repair the purse
Complaint: [redacted] I am rejecting this response because: Can I trade on Poshmark? Trading is allowed on PoshmarkHowever, our Posh Protect policy does not cover trades within the system and the buyer must pay the standard shipping fee for such tradesWhen payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as describedTrading is based on an honor system and is difficult for us to supportFor this reason, we discourage users from trading on Poshmark as they are not protected I completely understand I am not protected by Posh when trading or making a deal However, in this instance it's not the person that I had the deal with that is not fulfilling her endTHIS IS ALL ON POSHMARKI would have no complaint if the person had not fulfilled her end! And those photos weren't proof of me harassing a specific person That just confirmed the story I already toldI used pictures that did not belong to the person that was using them, I did not list her name within MY listing, and she is still using PoshSo this is just confirming my opinion, Posh is protecting the scammers and the honest users are being punishedWhy had I been allowed to sell for over 6mo and then my account was shut down without warning? I also would have no complaint if I hadn't been allowed back at all! But due to your "very accurate system" I was allowed back, that makes no senseOr if I had at least had a warning that my closet would be closed then I could've messaged my buyer to finish our transaction outside of Posh I am not asking to use your platform to sell my things anymore, I am just asking for my order to be fulfilledI would also ask that the customer service have more training in handling reputable sellersThere is no phone number to call with an actual person, if you do call you just get a voice mail and never get a call back And trying to handle the problem through email is just as bad, it takes days to get a generic response that doesn't apply to YOUR specific problemTime and time again I am seeing you side with the scammer and not the person that is actually honest and making you a profit.Sincerely, [redacted] ***
Bought an item and paid for itTransaction was complete and finalizedReceived confirmation email from poshmarkhours later, seller decided to not honor the sale because they said the brother had an emotional connection and previously was fine selling but changed mind after it soldThis wasn't a family heirloom, this was a gaming console that's easily replaceableSeller also admitted it hasn't been used for yearsPoshmark at this pint not only had withdrawn my money from my account, but also shared my full contact information with the sellerNow not only am I out the money for 3-days, some unknown, unverified person knows my name and where I live
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, James [redacted]
Our dispute management team thoroughly investigates every claim as part of our buyer protection through Posh Protect (https://poshmark.com/posh_protect)The customer opened a return request due to the package being damaged in transit, we apologize for this inconvenience on behalf of *** The customer indicated that they were seeking a partial refund, however at this time we are unable to process partial refunds and therefore offered creditSince our team did not receive a timely response from the customer, the credit was issued and the return request was not approved If the customer has any further questions or concerns about their purchase, they may respond to our team’s last email Due to this, we consider the matter resolved
The account was not restricted for reporting harassmentWe take harassment very seriously and would never restrict someone for reporting itThe account was restricted for suspicious activitiesFor clarification we ask that the user respond to our team's email and they can assist with further private details Due to this, we consider the case resolved
My sister and I have purchased pairs of [redacted] boots from different sellers on Poshmark as Christmas presentsShortly after the payments cleared, the sellers blocked usUnfortunately, we were unable to cancel the ordersThey've even used phony tracking #'s to make it appear as though they were deliveredThey've scammed so many people that the ads have been taken downBut, Poshmark still has our money and has not returned itI'm sharing what has happened to us in an attempt to prevent it from occurring again to other hard working families After working two jobs, it took almost months to save that money for our Christmas fundsPoshmark is a deceitful, manipulative business operated by thieves and liarsAVOID AT ALL COSTS! Any help that the Revdex.com could assist us we would be very much appreciated
Someone purchased an expensive coat from me on poshmarkI received a shipping label and was given instructions on how to ship the packageAbout hours after receiving those emails and having mailed the jacket, I get an email from poshmark saying DO NOT mail the package, and that something had gone awry with the customers paymentI have called and emailed times with no responseMy $jacket is now out there, and they have done NOTHING to resolve the issueI'll take legal action if this is not resolved ASAP
Complaint: [redacted] I am rejecting this response because: Poshmark never requested additional pictures from before the belt was shipped outI never received anything in writing stating thatThey took the buyers side and I've read other reviews through the Revdex.com that they have done this to many othersI've never had a bad rating on Poshmark from other buyers and I am adamant that the belt I received back from the buyer is not the actual belt I sent outSincerely, [redacted]
Regarding order [redacted] , at this time we have provided the seller with their earnings ($16) for this itemFor this reason, we consider this case closed
I sold a [redacted] Necklace, worth over $ [redacted] for $***, the buyer claimed there was damage to item, poshmark ruled in their favor, I don't know why, however I have never received the necklace back from the buyer and they told me to wait and wait and still no notice of shipping the necklace back and they are withholding my funds
I have requested two recent refunds for two separate items purchased onlineThe service has been excessively slow and one request was "denied" although the seller clearly misrepresented the size of the item in the listingThe other item was never received by me, however, the seller and I have both contacted Poshmark and I have yet to be refundedOrder #: [redacted] $ [redacted] - Item ordered on May and never receivedI have requested a refund several times without a responseThe seller has the itemOrder #: [redacted] $ [redacted] - The shoes were listed online in the description as a US size They are actually a European size 37, not a US size at allI provided Poshmark with a photo of the size imprinted on the shoe and a standard shoe size conversion chart which shows measurements for shoes and that a European size is the equivalent of a US size 6.5, not a size as listed in the descriptionI own several pairs of European shoes and would hav
Regarding order [redacted] , the user has been refunded for the total amount of $on March 20th, For this reason, we consider the case closed
Our records confirm that the $ [redacted] earnings for this order were credited to the seller's redeemable balance on [redacted] *The other order in reference, ending in ***, was marked as received on [redacted] and the $ [redacted] for that order was released on that dayThe seller was in fact credited for both orders Due to this, we consider the case resolved
I am a Top Rated seller on Poshmark and have consistently received 5-star ratingsI take my reputation very seriouslyA pair of jeans I sold were delivered to the buyer on 8/11/On 8/12/a buyer decided she didn't want a pair of factory destroyed/distressed jeans she purchased, so she lied and said the jeans arrived damp and vaguely stated that they were not as describedShe provided a single picture of a small section of the jeans, in very dim lighting, it was so dark as though she was trying hard to make the jeans appear to be in the condition she statedShe never said what exactly about the jeans was "not as described," yet representative, [redacted] with Poshmark, simply responded to this poorly justified claim by asking that she provide additional photographsThis was two days ago and the seller has not responded to ***'s request, yet my case still remains in review while Poshmark continues to hold onto my earningsThe buyer simply responded with a statement continuing to alle
Our records show that the user wrote in and a member of our Marketplace Operations team was able to remove the block so that further purchases should be processed successfully Due to this, we consider the case resolved
I purchased a [redacted] purse from the website Poshmark.com, seller [redacted] This is the posting for the purse https://poshmark.com/listing/ [redacted] However, when we received the purse, it was not in the condition describedThe seller described it as in "perfect" condition but it is worn in several placesThe seller said I needed to go through the Poshmark app refund procedure, which I didI contacted them and received this statement in an email from the company, "We appreciate you reaching out to us! We are currently experiencing high volumes of inquiries and we will get back to you just as soon as we can." Poshmark's policy on their own website states that the buyer will not be charged for the item purchased until days after delivery to be sure that the buyer is happy with the purchaseHowever, my credit card was charged on 5/8/**, the date that I bought the purseThe item was not even delivered until 5/15/**I contacted P
For order [redacted] , the item was listed as size medium as stated on the tagAs such our team was forced to deny the case, as the size was not misstatedOur policy states fit issues do not qualify for a returnWe strongly recommend user ask for exact measurements before purchasing, as sizing can vary by brand and fitFor this reason, we consider the case closed
Because we have provided the user their earnings in Posh Credits as a courtesy, we are unable to further assist themDue to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ According to our system, the buyer marked the item as received on July 23rd, therefore a return and a refund is no longer possibleWhen an item is marked received, the funds will then be released to the seller and a return case can no longer be opened If the buyer wishes to further dispute this order, we recommend that they reach out to [redacted] @posmark.com with photo evidence on why the item is not as described for further assistanceThanks! Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did NOT Why did it let me upload photos then? Why would I go on the listing and tell the buyer all the problems it had? Final Consumer Response / [redacted] (4200, 13, 2015/08/27) */ The Revdex.com says I should ask for a middle ground offer for poshmark If they can't give me a full refund then I think they should pay the expenses to repair the purse
Complaint: [redacted] I am rejecting this response because: Can I trade on Poshmark? Trading is allowed on PoshmarkHowever, our Posh Protect policy does not cover trades within the system and the buyer must pay the standard shipping fee for such tradesWhen payment for the full value of items is not exchanged through the Poshmark system, we cannot guarantee that both parties will ship their items to each other as promised or as describedTrading is based on an honor system and is difficult for us to supportFor this reason, we discourage users from trading on Poshmark as they are not protected I completely understand I am not protected by Posh when trading or making a deal However, in this instance it's not the person that I had the deal with that is not fulfilling her endTHIS IS ALL ON POSHMARKI would have no complaint if the person had not fulfilled her end! And those photos weren't proof of me harassing a specific person That just confirmed the story I already toldI used pictures that did not belong to the person that was using them, I did not list her name within MY listing, and she is still using PoshSo this is just confirming my opinion, Posh is protecting the scammers and the honest users are being punishedWhy had I been allowed to sell for over 6mo and then my account was shut down without warning? I also would have no complaint if I hadn't been allowed back at all! But due to your "very accurate system" I was allowed back, that makes no senseOr if I had at least had a warning that my closet would be closed then I could've messaged my buyer to finish our transaction outside of Posh I am not asking to use your platform to sell my things anymore, I am just asking for my order to be fulfilledI would also ask that the customer service have more training in handling reputable sellersThere is no phone number to call with an actual person, if you do call you just get a voice mail and never get a call back And trying to handle the problem through email is just as bad, it takes days to get a generic response that doesn't apply to YOUR specific problemTime and time again I am seeing you side with the scammer and not the person that is actually honest and making you a profit.Sincerely, [redacted] ***
Bought an item and paid for itTransaction was complete and finalizedReceived confirmation email from poshmarkhours later, seller decided to not honor the sale because they said the brother had an emotional connection and previously was fine selling but changed mind after it soldThis wasn't a family heirloom, this was a gaming console that's easily replaceableSeller also admitted it hasn't been used for yearsPoshmark at this pint not only had withdrawn my money from my account, but also shared my full contact information with the sellerNow not only am I out the money for 3-days, some unknown, unverified person knows my name and where I live
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, James [redacted]
Our dispute management team thoroughly investigates every claim as part of our buyer protection through Posh Protect (https://poshmark.com/posh_protect)The customer opened a return request due to the package being damaged in transit, we apologize for this inconvenience on behalf of *** The customer indicated that they were seeking a partial refund, however at this time we are unable to process partial refunds and therefore offered creditSince our team did not receive a timely response from the customer, the credit was issued and the return request was not approved If the customer has any further questions or concerns about their purchase, they may respond to our team’s last email Due to this, we consider the matter resolved
The account was not restricted for reporting harassmentWe take harassment very seriously and would never restrict someone for reporting itThe account was restricted for suspicious activitiesFor clarification we ask that the user respond to our team's email and they can assist with further private details Due to this, we consider the case resolved
My sister and I have purchased pairs of [redacted] boots from different sellers on Poshmark as Christmas presentsShortly after the payments cleared, the sellers blocked usUnfortunately, we were unable to cancel the ordersThey've even used phony tracking #'s to make it appear as though they were deliveredThey've scammed so many people that the ads have been taken downBut, Poshmark still has our money and has not returned itI'm sharing what has happened to us in an attempt to prevent it from occurring again to other hard working families After working two jobs, it took almost months to save that money for our Christmas fundsPoshmark is a deceitful, manipulative business operated by thieves and liarsAVOID AT ALL COSTS! Any help that the Revdex.com could assist us we would be very much appreciated
Someone purchased an expensive coat from me on poshmarkI received a shipping label and was given instructions on how to ship the packageAbout hours after receiving those emails and having mailed the jacket, I get an email from poshmark saying DO NOT mail the package, and that something had gone awry with the customers paymentI have called and emailed times with no responseMy $jacket is now out there, and they have done NOTHING to resolve the issueI'll take legal action if this is not resolved ASAP
Complaint: [redacted] I am rejecting this response because: Poshmark never requested additional pictures from before the belt was shipped outI never received anything in writing stating thatThey took the buyers side and I've read other reviews through the Revdex.com that they have done this to many othersI've never had a bad rating on Poshmark from other buyers and I am adamant that the belt I received back from the buyer is not the actual belt I sent outSincerely, [redacted]
Regarding order [redacted] , at this time we have provided the seller with their earnings ($16) for this itemFor this reason, we consider this case closed
I sold a [redacted] Necklace, worth over $ [redacted] for $***, the buyer claimed there was damage to item, poshmark ruled in their favor, I don't know why, however I have never received the necklace back from the buyer and they told me to wait and wait and still no notice of shipping the necklace back and they are withholding my funds
It looks like funds for this order has been released to the seller on [redacted] ***We consider this case resolved
I have requested two recent refunds for two separate items purchased onlineThe service has been excessively slow and one request was "denied" although the seller clearly misrepresented the size of the item in the listingThe other item was never received by me, however, the seller and I have both contacted Poshmark and I have yet to be refundedOrder #: [redacted] $ [redacted] - Item ordered on May and never receivedI have requested a refund several times without a responseThe seller has the itemOrder #: [redacted] $ [redacted] - The shoes were listed online in the description as a US size They are actually a European size 37, not a US size at allI provided Poshmark with a photo of the size imprinted on the shoe and a standard shoe size conversion chart which shows measurements for shoes and that a European size is the equivalent of a US size 6.5, not a size as listed in the descriptionI own several pairs of European shoes and would hav