Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ This misunderstanding has been resolved with the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Poshmark reached out to me and paid me in full for what the customer should have paid for the dressI do think they need to change their informational policies so that future sellers don't have the same issues, but I am very appreciative that they handled my case properly
This website is fraudulentThey banned my account and held my funds without prior warningThey held on to $of my earningsOn average I had 5/ratingsWhen I mentioned my lawyer after they had agreed in email to deposit my earnings into my bank account, the company blocked my email and chose not to respondAfter researching poshmark on websites like sitejabber, I've realized I am not their first victimThey ban and hold people's earnings regularly because they think they can get away with itNo where in any of their policies does it state they have the right to do anything but ban your account and restrict you from posting and commentingEven mercari states it will allow you redeem your funds even if you are bannedAt one point some of my happy customers rated my products and when I went to redeem my ear I ha I noticed that they were not calculated knots the redeemable balance! The next morning those earnings had been completely drained from my balanceThis in particular bothered me because it seems that the ever growing list of poshmark committing shady and fraudulent acts never endsWhy would a company drain earnings without an email? Also, after reading their policies front and back along with my lawyer, we realized that Poshmark also hires third party companies to monitor their siteTheir base company only has employees and clearly not enough people to moderate their own site leading to things like this happeningDo yourself a favor poshmark and get it togetherI have screenshots, saved all the emails, and plan on posting every single one of them to every site I possibly can do future users know NEVER to trust this sitePoshmark will stop at nothing to make money for them selves and steal money from their sellers
Complaint: [redacted] I am rejecting this response because: they have my items I sold and [redacted] of my money this is considered stealingReturn my items that were sold and I wasn't paid for!!! Sincerely, [redacted]
My poshmark account was accessed by an unknown party whom then took the money in my account ($***) and was able to direct deposit my funds into this other unknown accountThis occurred on [redacted] **I received an email notifying me of the direct deposit request of my fundsI was able to change my password on the account but I have been unable to cancel the direct deposit requestPoshmark has no phone number in order to contact the company nor is there any way to cancel the direct deposit request onlineI attempted to call a number I located doing an internet search but it was only a recordingI sent an email to Poshmark but I have not heard backIn addition, I also contacted them via facebook and I have not received a responseIt is my understanding that this occurred back in February also with several of their customers and there were several other customers I noticed yesterday who had also experienced an unknown party accessing their accountsIt would appear their system has b
I sold an item on [redacted] and shipped a few hours laterThat evening Poshmark canceled the orderI emailed right away and just today received an inadequate response where it is clear my email was not even readI was told that Poshmark canceled the order because the buyer is being investigated and it was for my protectionUnfortunately the item was shipped and if Poshmark wants to protect other users than she shouldn't be allowed to use the platform while that happensI am out the product and money and the email response I received was tantamount to 'tough [redacted] as there was no apology or crediting my accountAs it stands, Poshmark is complicit in this theft, and it should be noted this buyer has knowingly not paid for something and not made an attempt to rectify the situation
From: [redacted] ] Sent: Saturday, March 24, 8:AMTo: info [redacted] >Subject: Re: Your complaint has been received I received my refund today This complaint can be resolved.Thank you
To clarify, Poshmark is currently a marketplace for only clothing and accessories: https://poshmark.com/prohibited_items_policyTherefore, as the item in question is drinkware/home good, it is not supported on our platformAlso, as a case was not opened by the customer, a return is no longer an optionOur dispute management team assisted the customer with additional credit, as a courtesy If the customer has any further concerns or questions regarding our policies, they may respond directly to our team's last email from [redacted] *** Due to this, we consider the matter resolved
Because the listing shows a photo of a size 42, we believe the item is accurately as described and shownWe apologize we are not able to approve a return for this reasonFor this reason, we consider the case resolved
This company is full of scammers!!! I had ordered one cheap item from Poshmark perhaps months ago and I did not have any problems with that order, although they took their precious time just shipping it out at all and didn't explain why there was a delay to begin withI never intended to order from them again simply because I don't need anything else from them: I usually order from ***Anyhow, this week I checked my bank summary and out of nowhere, Poshmark apparently decided to charge me several hundred dollarsfor no good reason at all except to blatantly try and steal from me because they kept my billing information from that one transaction months ago [redacted] ***
On June 13/I purchased a pair of Gianni Bini black suede boots from Poshmark from their Seller luluaholocic aka [redacted] the boots she mailed me were right footed boots one size the other size as a refund was justified Poshmark emailed me a shipping label to return the bootsI contacted Poshmark to inform them I had no way of printing out the shipping label if they could put the shipping label in the Post Office mail in which Poshmark has refused to do soAnd now Poshmark is keeping my money of $Poshmark as a business should be able to accommodate the buyers/refunds in all ways possible
Hello, I sold a handbag on this site and everything went fine with the sale, the buyer gave me a 5-star rating which is the best you can getI received this email from them, Dear, Your request to deposit your balance of $in your bank account has been receivedWe will be processing this request and please expect the request to be completed by 31-May-If you have any questions or if you do not see your deposit by 31-May-2018, please email us at [redacted] I also had another bag up for sale that they kept saying was a "replica" and that I took the pictures from offline and I did notI was saling the handbag on another selling site but that was itThen they emailed me today saying they were going to keep my funds from the handbag I sold and that I wouldn't be gettin gmy $I emailed them back and forth and nothing came of the converstationI even asked for a phone number to call and talk to someoneBecause they thought my other bag wasnt real now they are trying
I sold an item through poshmark, shipped it, and it was destroyed after I shipped jt by the buyerI have made numerous attempts to contact poshmark through disputing the return, providing pictures and evidence, asking to be contacted, trying to call a phone number that has a full voicemail, I wrote on their [redacted] page as well their [redacted] page and they are in fact stealing from meI purchased a handbag to resell as a source of christmas money, I sold it, and then something happened to it post shipping and they will not even review my case or accommodate me in any way when I have had all perfect sales
I have been emailing with Poshmark customer service because they closed my account, claiming I was selling counterfeit merchandise, and are withholding $ [redacted] I made on their serviceThey will not answer my questions and have not given me evidence of why they think my items were counterfeitMy items are not fake, and I am able to prove it, but they only offer one solution and that is to provide receipts for every item in my closet, which is not possible for all of them as some of the items are years oldThey will not accept the serial numbers on items are proper proof for some reason and seem intent on keeping the money owed to me, but they haven't returned my itemsI am also concerned that they have not refunded any of my buyers and are simply keeping my money, therefore profitting off what they claim is counterfeit merchandiseThis action would put them in violation of federal law if they truly believed my items were counterfeitI find it extremely unfair as they are not providin
Poshmark refuses to give me redeemable cash for because of a complaint without evidenceThey agree for a return, however no action has been madeI first found out about a company called "Poshmark" through [redacted] They were advertised as being able to sell used brand name items as low as 70% off the original priceThis included fashion items, and of course, makeupJanuary ,I decide to register to sell $value item to PoshmarkSince the eyeshadows were swatched and barely used, I list it at $130, the details of the item in the link included [redacted] I was deciding whether this was a good idea to sell in Poshmark because they would also be taking a portion of my earningsHowever since I wanted to sell the item to receive money back, I didn't mindThe buyer even negotiated to get the item cheaper, so I sold it for $With Poshmark receiving a portion, I only get $backThe s
The size of the item delivered is different than the size on the product listingPoshmark refuses a refundOrder Date February 17, [redacted] Order Total $ [redacted] Order # [redacted] I ordered a pair of boots, listed as a size When they arrived, the boots themselves and the box showed they are a size insteadI contacted poshmark, because this situation supposedly is covered under their "buyer protection" programThe item I received does not match the item of the listingThey are refusing to allow me to return the boots for a refund
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Kimberly [redacted]
Poshmark’s Posh Protect policy states that areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authenticThe policy does not cover fit issues, as in if the item does not fit, it is not covered and is final saleTherefore, we recommend that buyers ask questions regarding fit and ask for measurements before purchasing an itemEach and every brand has varying sizing Our records show that despite this item not being qualified under our return policy, on [redacted] our team issued the buyer our address so that they can mail the item to Poshmark headquartersOnce the item is received by our team, they will proceed with canceling the order for a full refundIf there are any further concerns, we ask that the buyer responds directly to our team member’s email dated [redacted] 23rd Due to this, we consider the case resolved
I sold a [redacted] gold necklace on poshmark and the guy who bought it said it wasn't as described and it's been days with no decision, no money released to me, no nothing and he still has my necklace! I have emailed them about times with no answer nothing at all! I need either MY necklace back, not some fake piece of crap that guy bought, or my money releasedI sent an appraisal that I paid for myself, I sent with insurance, and I'm still sitting here like an it, waiting for someone to contact me from poshmark, the crappiest sales platform on the internetBeware people, this ain't no ***!
Poshmark policy states that if a buyer purchases an item through the Buy Now button, they have hours from the time of purchase to cancel the orderAfter hours has passed, the sale is finalOur records show that the buyer made this purchase on [redacted] at 7:am PSTThe first email the support team received was at [redacted] at 11:am PST which is after the hour cancellation windowBecause sellers have the expectation of sales after the hour window, we are unable to cancel any orders outside of that time frameIn the future, we want the buyer to know that to cancel an accidental purchase, they may go to their account tab, select My Purchases, find the order and select Problems/Order Inquiry and then finally, Accidental Purchase Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ This misunderstanding has been resolved with the customer Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Poshmark reached out to me and paid me in full for what the customer should have paid for the dressI do think they need to change their informational policies so that future sellers don't have the same issues, but I am very appreciative that they handled my case properly
Initial Business Response / [redacted] (1000, 5, 2015/01/29) */ This issue has been resolved with the seller
This website is fraudulentThey banned my account and held my funds without prior warningThey held on to $of my earningsOn average I had 5/ratingsWhen I mentioned my lawyer after they had agreed in email to deposit my earnings into my bank account, the company blocked my email and chose not to respondAfter researching poshmark on websites like sitejabber, I've realized I am not their first victimThey ban and hold people's earnings regularly because they think they can get away with itNo where in any of their policies does it state they have the right to do anything but ban your account and restrict you from posting and commentingEven mercari states it will allow you redeem your funds even if you are bannedAt one point some of my happy customers rated my products and when I went to redeem my ear I ha I noticed that they were not calculated knots the redeemable balance! The next morning those earnings had been completely drained from my balanceThis in particular bothered me because it seems that the ever growing list of poshmark committing shady and fraudulent acts never endsWhy would a company drain earnings without an email? Also, after reading their policies front and back along with my lawyer, we realized that Poshmark also hires third party companies to monitor their siteTheir base company only has employees and clearly not enough people to moderate their own site leading to things like this happeningDo yourself a favor poshmark and get it togetherI have screenshots, saved all the emails, and plan on posting every single one of them to every site I possibly can do future users know NEVER to trust this sitePoshmark will stop at nothing to make money for them selves and steal money from their sellers
Complaint: [redacted] I am rejecting this response because: they have my items I sold and [redacted] of my money this is considered stealingReturn my items that were sold and I wasn't paid for!!! Sincerely, [redacted]
My poshmark account was accessed by an unknown party whom then took the money in my account ($***) and was able to direct deposit my funds into this other unknown accountThis occurred on [redacted] **I received an email notifying me of the direct deposit request of my fundsI was able to change my password on the account but I have been unable to cancel the direct deposit requestPoshmark has no phone number in order to contact the company nor is there any way to cancel the direct deposit request onlineI attempted to call a number I located doing an internet search but it was only a recordingI sent an email to Poshmark but I have not heard backIn addition, I also contacted them via facebook and I have not received a responseIt is my understanding that this occurred back in February also with several of their customers and there were several other customers I noticed yesterday who had also experienced an unknown party accessing their accountsIt would appear their system has b
I sold an item on [redacted] and shipped a few hours laterThat evening Poshmark canceled the orderI emailed right away and just today received an inadequate response where it is clear my email was not even readI was told that Poshmark canceled the order because the buyer is being investigated and it was for my protectionUnfortunately the item was shipped and if Poshmark wants to protect other users than she shouldn't be allowed to use the platform while that happensI am out the product and money and the email response I received was tantamount to 'tough [redacted] as there was no apology or crediting my accountAs it stands, Poshmark is complicit in this theft, and it should be noted this buyer has knowingly not paid for something and not made an attempt to rectify the situation
From: [redacted] ] Sent: Saturday, March 24, 8:AMTo: info [redacted] >Subject: Re: Your complaint has been received I received my refund today This complaint can be resolved.Thank you
To clarify, Poshmark is currently a marketplace for only clothing and accessories: https://poshmark.com/prohibited_items_policyTherefore, as the item in question is drinkware/home good, it is not supported on our platformAlso, as a case was not opened by the customer, a return is no longer an optionOur dispute management team assisted the customer with additional credit, as a courtesy If the customer has any further concerns or questions regarding our policies, they may respond directly to our team's last email from [redacted] *** Due to this, we consider the matter resolved
Because the listing shows a photo of a size 42, we believe the item is accurately as described and shownWe apologize we are not able to approve a return for this reasonFor this reason, we consider the case resolved
This company is full of scammers!!! I had ordered one cheap item from Poshmark perhaps months ago and I did not have any problems with that order, although they took their precious time just shipping it out at all and didn't explain why there was a delay to begin withI never intended to order from them again simply because I don't need anything else from them: I usually order from ***Anyhow, this week I checked my bank summary and out of nowhere, Poshmark apparently decided to charge me several hundred dollarsfor no good reason at all except to blatantly try and steal from me because they kept my billing information from that one transaction months ago [redacted] ***
On June 13/I purchased a pair of Gianni Bini black suede boots from Poshmark from their Seller luluaholocic aka [redacted] the boots she mailed me were right footed boots one size the other size as a refund was justified Poshmark emailed me a shipping label to return the bootsI contacted Poshmark to inform them I had no way of printing out the shipping label if they could put the shipping label in the Post Office mail in which Poshmark has refused to do soAnd now Poshmark is keeping my money of $Poshmark as a business should be able to accommodate the buyers/refunds in all ways possible
Hello, I sold a handbag on this site and everything went fine with the sale, the buyer gave me a 5-star rating which is the best you can getI received this email from them, Dear, Your request to deposit your balance of $in your bank account has been receivedWe will be processing this request and please expect the request to be completed by 31-May-If you have any questions or if you do not see your deposit by 31-May-2018, please email us at [redacted] I also had another bag up for sale that they kept saying was a "replica" and that I took the pictures from offline and I did notI was saling the handbag on another selling site but that was itThen they emailed me today saying they were going to keep my funds from the handbag I sold and that I wouldn't be gettin gmy $I emailed them back and forth and nothing came of the converstationI even asked for a phone number to call and talk to someoneBecause they thought my other bag wasnt real now they are trying
I sold an item through poshmark, shipped it, and it was destroyed after I shipped jt by the buyerI have made numerous attempts to contact poshmark through disputing the return, providing pictures and evidence, asking to be contacted, trying to call a phone number that has a full voicemail, I wrote on their [redacted] page as well their [redacted] page and they are in fact stealing from meI purchased a handbag to resell as a source of christmas money, I sold it, and then something happened to it post shipping and they will not even review my case or accommodate me in any way when I have had all perfect sales
I have been emailing with Poshmark customer service because they closed my account, claiming I was selling counterfeit merchandise, and are withholding $ [redacted] I made on their serviceThey will not answer my questions and have not given me evidence of why they think my items were counterfeitMy items are not fake, and I am able to prove it, but they only offer one solution and that is to provide receipts for every item in my closet, which is not possible for all of them as some of the items are years oldThey will not accept the serial numbers on items are proper proof for some reason and seem intent on keeping the money owed to me, but they haven't returned my itemsI am also concerned that they have not refunded any of my buyers and are simply keeping my money, therefore profitting off what they claim is counterfeit merchandiseThis action would put them in violation of federal law if they truly believed my items were counterfeitI find it extremely unfair as they are not providin
Poshmark refuses to give me redeemable cash for because of a complaint without evidenceThey agree for a return, however no action has been madeI first found out about a company called "Poshmark" through [redacted] They were advertised as being able to sell used brand name items as low as 70% off the original priceThis included fashion items, and of course, makeupJanuary ,I decide to register to sell $value item to PoshmarkSince the eyeshadows were swatched and barely used, I list it at $130, the details of the item in the link included [redacted] I was deciding whether this was a good idea to sell in Poshmark because they would also be taking a portion of my earningsHowever since I wanted to sell the item to receive money back, I didn't mindThe buyer even negotiated to get the item cheaper, so I sold it for $With Poshmark receiving a portion, I only get $backThe s
The size of the item delivered is different than the size on the product listingPoshmark refuses a refundOrder Date February 17, [redacted] Order Total $ [redacted] Order # [redacted] I ordered a pair of boots, listed as a size When they arrived, the boots themselves and the box showed they are a size insteadI contacted poshmark, because this situation supposedly is covered under their "buyer protection" programThe item I received does not match the item of the listingThey are refusing to allow me to return the boots for a refund
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Kimberly [redacted]
Poshmark’s Posh Protect policy states that areas covered by this policy are undisclosed damage, incorrect or missing item, item not as described, and item is not authenticThe policy does not cover fit issues, as in if the item does not fit, it is not covered and is final saleTherefore, we recommend that buyers ask questions regarding fit and ask for measurements before purchasing an itemEach and every brand has varying sizing Our records show that despite this item not being qualified under our return policy, on [redacted] our team issued the buyer our address so that they can mail the item to Poshmark headquartersOnce the item is received by our team, they will proceed with canceling the order for a full refundIf there are any further concerns, we ask that the buyer responds directly to our team member’s email dated [redacted] 23rd Due to this, we consider the case resolved
I sold a [redacted] gold necklace on poshmark and the guy who bought it said it wasn't as described and it's been days with no decision, no money released to me, no nothing and he still has my necklace! I have emailed them about times with no answer nothing at all! I need either MY necklace back, not some fake piece of crap that guy bought, or my money releasedI sent an appraisal that I paid for myself, I sent with insurance, and I'm still sitting here like an i
t, waiting for someone to contact me from poshmark, the crappiest sales platform on the internetBeware people, this ain't no ***!
Poshmark policy states that if a buyer purchases an item through the Buy Now button, they have hours from the time of purchase to cancel the orderAfter hours has passed, the sale is finalOur records show that the buyer made this purchase on [redacted] at 7:am PSTThe first email the support team received was at [redacted] at 11:am PST which is after the hour cancellation windowBecause sellers have the expectation of sales after the hour window, we are unable to cancel any orders outside of that time frameIn the future, we want the buyer to know that to cancel an accidental purchase, they may go to their account tab, select My Purchases, find the order and select Problems/Order Inquiry and then finally, Accidental Purchase Due to this, we consider the case resolved