As stated, our guidelines states that used makeup can not be sold on our platform - due to hygienic reasonsBecause of this, Poshmark is unable to provide the seller their earnings as redeemable credits - we are only able to offer the user Posh Credits
On May 8th, our team have already added full earnings for this sale to the seller's account for this orderFor this reason, we consider the case resolved
I purchased two sweaters from vendors on Poshmark using Paypal, which I have used for years with no issuesThe first sweater order was canceled because Poshmark informed me that their user was no longer validThe second sweater I received and I'm very happy with itBut Poshmark began e-mailing reminders to me to authorize paymentI tried to log onto Poshmark but my username and password were not recognizedI followed the procedure to reset my password but never received a "password reset" e-mail from PoshmarkThe only way to contact Poshmark is via e-mail; they have no phone number listedIt takes about twenty-four hours to hear back from them on any e-mail sentAfter repeatedly e-mailing them to get this resolved, they informed me that they were unable to verify me and that I would need to send them a "valid form of photo identification such as a driver's license or passport." This set off all sorts of alarms for meI promptly contacted Paypal to verify that payment was made for the sweater that I receivedThen I verified through my credit card company that payment was madeI then canceled my Paypal agreement with Poshmark to avoid any future problemsI will not use this service againI don't care what kind of deals they haveIt's not worth the risk, effort, or frustrationI'll stick with [redacted] and ***
Initial Business Response / [redacted] (1000, 7, 2015/08/27) */ As stated in our prohibited policy, Poshmark is a marketplace for women's fashion and accessoriesWe kindly ask our users to not list items that do not fall into this categoryFor more details on what may not be listed on Poshmark, please see our Prohibited Items Policy: http:// [redacted] and our Community Guidelines: http:// [redacted] Due to this being an unsupported item, we proceeded with approving the returnAccording to USPS, the item was returned back to the sellerTherefore we consider the case resolved
Hello, I have been having issues with Poshmark for well over a month nowThe site is claiming I was selling un authorized or un-authentic merchandiseI was not selling inauthentic merchandise, the coat was clearly marked that it was not the brand and a customer returned it for the sizing not because of an authenticity issueMy account was reprimanded and deactivated and they are now holding my earning for different 100% authentic orders hostage! They also just dis continued my current account with over $ [redacted] plus dollars in pending salesThey even authenticated my [redacted] heels to be authentic and they still yet shut my site down for no relevant reasonI want the money from my prior sales! Its absolutely ridiculous that they are holing my money from legitimate sales with star ratings from the buyers hostage! I'm sick of their horrific customer serve and I want the funds that are owed to me! No one answers emails and they have don't have any phone supportMy accounts
Regarding order [redacted] , as the size is as stated within the listing, our team was forced to deny the caseAs stated within our policy, fit issues do not qualify for a returnFor this reason, we consider the case closed
On May I ordered a Lime Ricki small tankini top for $ [redacted] plus shippingOrder [redacted] The item arrived on Friday, June 2nd (per tracking) but being out of town I did not get until Monday, June 5thImmediately upon opening I saw the product was stained and the fabric thin and stretched out, it was not in the condition listedI immediately opened the app and submitted a return request (on Monday June 5th)...not receiving a response I resubmitted again later in the day on Monday and filed a negative review on sellerOn Tuesday June I emailed the company since I had not received notification of refund requestOn Wednesday June I was denied a return because I allegedly did not submit a refund request through the app within hours...which as I mentioned I did not once, but twice on an app that was current and updated on my [redacted] I was declined a refund on my item that is in poor conditionIt is ridiculous an app is required to request a refund and obviously do
According to our system, we have no record of the customer's account or the inquiry to which they are referringDue to this, we ask that the customer please email [email protected] for further assistance
Regarding order # [redacted] , the user reported the same issue as the buyer had reportedAs we were unable to determine the condition of the item before or after delivery to the buyer, we compensated the seller $Posh creditFor this reason we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ According to our customer support team, we proceeded to refund the buyer Due to this, we consider the issue resolved
Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ The order that [redacted] is referring was cancelled on same day it was purchasedTherefore the transaction was voided before it was even processedUnfortunately, the seller sent the order before receiving the cancellation notice and the package had to be interceptedWe have been in correspondence with [redacted] to explain the situation and to answer all of her questionsWe have also offered to resell her the items to herAs for our response time we let everyone that emails in know that our response time can take 24-hoursWe are a small team and we do our best for a fast response time
I was selling a [redacted] *** XL in Black and White check print on poshmarkUser [redacted] *** believed the shirt to be blue and white despite the listing clearing stating black and white and showing images of the shirt being black and whiteUser [redacted] asked Poshmark for a refund due to ITEM NOT DESCRIBEDDespite images clearly showing my item as BLACK AND WHITE, Poshmark ruled in [redacted] favorNeedless to say they lost a seller/customer in me over this, but the next step was for user [redacted] to ship back the shirt to meShe has failed to do so and it has been a weekI have reported this to Poshmark 2-times this week and I am hitting a brick wallPoshmark will not respond to meNow not only do I not have the [redacted] shirt that I was selling, I am out any revenue I would have made from this shirtIf Poshmark fails to connect with me via this avenue, I am going to speak with law enforcement about fraud/larcency
According to our customer support team, the order was processed as a returns case and the item was returned to the sellerIf the customer has any further questions at this time, they may respond directly to our team's last email Due to this, we consider the matter resolved
Complaint: [redacted] I am rejecting this response because: Hi [redacted] , please see the email I forwarded you to [redacted] , complete with the photos and the email I sent the merchant There was over a week that elapsed between my approximately (unanswered) emails to the merchant asking for help and their response to me They only reached back out to me after you contacted them, so thank you so much, I really appreciate your assistance in getting their attention.Sincerely, [redacted] ***
We are sorry to hear that the buyer is displeased with the quality of this dressHowever, we have absolutely no reason to believe that the dress is not authentic, as all key indicators are consistent with the authentic [redacted] "Lace Bustier Midi Dress" (Style No257207)According to the official [redacted] website, the item material composition should be 100% PolyamideHere is a direct link for your reference: http://www.***.com/BUSTIER-DRESS-WITH-MIDI-SLIP/94705.pro#closeFor this reason, we consider the case closed
Order Date: Jun 2, [redacted] Order #: [redacted] Seller: [redacted] I purchased a [redacted] watch on poshmark which was described as "needing a battery," by the sellerI mailed it to [redacted] for repair, and they contacted me with a $ [redacted] repair bill which did NOT include a battery changeThe issue was not the battery as the seller advertisedI then contacted poshmark with the [redacted] estimate attached as I would like a refund for not as describedPoshmark declined to issue me a credit or refund as three days had passedHowever, with a [redacted] watch purchase, it is impossible to get a repair estimate in the time frame allowedIf I take the watch to a local jeweler then I void any sort of warranty or future repair work by MicheleI am a long time and frequent poshmark customer and I am very disappointed in how this was handledThis item is defective and not as described and poshmark needs to take responsibility for thisI am becoming skeptical about future purchases for l
Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ Unfortunately [redacted] 's purchase did not qualify for an "item not as described" return per our guidelinesWe highly encourage prospective buyers to ask as many questions as possible before making a purchase, including dimensions, materials, etcPer our policy (stated in each listing), all sales are finalWe suggested that she re-list the item on Poshmark Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would be unethical for me to relist a purse with a broken zipperAnd according to the description the seller provided the only imperfections were two spots on the bottom of the purseThey keep saying I should have asked more questions about the sizeOkay, granted that is trueThey refuse to acknowledge the fact that the purse has a broken zipper and that was no where in the descriptionA seller must disclose thatHer description said "the only imperfections are only two small spots on the bottom" as stated in the descriptionPoshmark aren't following their own return policy Final Business Response / [redacted] (4000, 9, 2015/01/14) */ When [redacted] first opened her "order not as described" case she filed a claim based on the purse's sizeThis claim was denied and funds were released to the seller [redacted] then wrote in later adding that the zipper was brokenUnfortunately, this claim was filed after the initial case was closedOnce a case is closed funds are released to the seller and we are unable to recoup the money to refund the buyerWhen a buyer files a complaint she should examine the entire purchase and make note of anything that is wrong with the itemWe suggest that [redacted] relist the purse disclosing that the zipper is broken Final Consumer Response / [redacted] (4200, 11, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not trueI have the original email sent with picturesI can't not believe the lack integrity hereIs there a way for me to send this informationIt's not an expensive lost for me, however the fact that they aren't honoring their policy is dishonestThe public should have an idea of the lack of integrity and respect for consumersIf they continue to mislead customers about this so called return policy, the buyer should bewareThe mere fact that they told me to just relist it if I wasn't satisfied is aren't consumer friendlySure I could be dishonest like the person who sold it to me, however I believe in my integrity as a seller
As stated, our guidelines states that used makeup can not be sold on our platform - due to hygienic reasonsBecause of this, Poshmark is unable to provide the seller their earnings as redeemable credits - we are only able to offer the user Posh Credits
On May 8th, our team have already added full earnings for this sale to the seller's account for this orderFor this reason, we consider the case resolved
I purchased two sweaters from vendors on Poshmark using Paypal, which I have used for years with no issuesThe first sweater order was canceled because Poshmark informed me that their user was no longer validThe second sweater I received and I'm very happy with itBut Poshmark began e-mailing reminders to me to authorize paymentI tried to log onto Poshmark but my username and password were not recognizedI followed the procedure to reset my password but never received a "password reset" e-mail from PoshmarkThe only way to contact Poshmark is via e-mail; they have no phone number listedIt takes about twenty-four hours to hear back from them on any e-mail sentAfter repeatedly e-mailing them to get this resolved, they informed me that they were unable to verify me and that I would need to send them a "valid form of photo identification such as a driver's license or passport." This set off all sorts of alarms for meI promptly contacted Paypal to verify that payment was made for the sweater that I receivedThen I verified through my credit card company that payment was madeI then canceled my Paypal agreement with Poshmark to avoid any future problemsI will not use this service againI don't care what kind of deals they haveIt's not worth the risk, effort, or frustrationI'll stick with [redacted] and ***
Initial Business Response / [redacted] (1000, 7, 2015/08/27) */ As stated in our prohibited policy, Poshmark is a marketplace for women's fashion and accessoriesWe kindly ask our users to not list items that do not fall into this categoryFor more details on what may not be listed on Poshmark, please see our Prohibited Items Policy: http:// [redacted] and our Community Guidelines: http:// [redacted] Due to this being an unsupported item, we proceeded with approving the returnAccording to USPS, the item was returned back to the sellerTherefore we consider the case resolved
Our records show that the buyer was already refunded in full for this order on 7/For this reason, we consider the case closed
Hello, I have been having issues with Poshmark for well over a month nowThe site is claiming I was selling un authorized or un-authentic merchandiseI was not selling inauthentic merchandise, the coat was clearly marked that it was not the brand and a customer returned it for the sizing not because of an authenticity issueMy account was reprimanded and deactivated and they are now holding my earning for different 100% authentic orders hostage! They also just dis continued my current account with over $ [redacted] plus dollars in pending salesThey even authenticated my [redacted] heels to be authentic and they still yet shut my site down for no relevant reasonI want the money from my prior sales! Its absolutely ridiculous that they are holing my money from legitimate sales with star ratings from the buyers hostage! I'm sick of their horrific customer serve and I want the funds that are owed to me! No one answers emails and they have don't have any phone supportMy accounts
Regarding order [redacted] , as the size is as stated within the listing, our team was forced to deny the caseAs stated within our policy, fit issues do not qualify for a returnFor this reason, we consider the case closed
On May I ordered a Lime Ricki small tankini top for $ [redacted] plus shippingOrder [redacted] The item arrived on Friday, June 2nd (per tracking) but being out of town I did not get until Monday, June 5thImmediately upon opening I saw the product was stained and the fabric thin and stretched out, it was not in the condition listedI immediately opened the app and submitted a return request (on Monday June 5th)...not receiving a response I resubmitted again later in the day on Monday and filed a negative review on sellerOn Tuesday June I emailed the company since I had not received notification of refund requestOn Wednesday June I was denied a return because I allegedly did not submit a refund request through the app within hours...which as I mentioned I did not once, but twice on an app that was current and updated on my [redacted] I was declined a refund on my item that is in poor conditionIt is ridiculous an app is required to request a refund and obviously do
Final Consumer Response / [redacted] (2000, 6, 2016/01/04) */ The company contacted me and resolved the case by giving me a refundThank you so much
According to our system, we have no record of the customer's account or the inquiry to which they are referringDue to this, we ask that the customer please email [email protected] for further assistance
Regarding order # [redacted] , the user reported the same issue as the buyer had reportedAs we were unable to determine the condition of the item before or after delivery to the buyer, we compensated the seller $Posh creditFor this reason we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ According to our customer support team, we proceeded to refund the buyer Due to this, we consider the issue resolved
Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ The order that [redacted] is referring was cancelled on same day it was purchasedTherefore the transaction was voided before it was even processedUnfortunately, the seller sent the order before receiving the cancellation notice and the package had to be interceptedWe have been in correspondence with [redacted] to explain the situation and to answer all of her questionsWe have also offered to resell her the items to herAs for our response time we let everyone that emails in know that our response time can take 24-hoursWe are a small team and we do our best for a fast response time
I was selling a [redacted] *** XL in Black and White check print on poshmarkUser [redacted] *** believed the shirt to be blue and white despite the listing clearing stating black and white and showing images of the shirt being black and whiteUser [redacted] asked Poshmark for a refund due to ITEM NOT DESCRIBEDDespite images clearly showing my item as BLACK AND WHITE, Poshmark ruled in [redacted] favorNeedless to say they lost a seller/customer in me over this, but the next step was for user [redacted] to ship back the shirt to meShe has failed to do so and it has been a weekI have reported this to Poshmark 2-times this week and I am hitting a brick wallPoshmark will not respond to meNow not only do I not have the [redacted] shirt that I was selling, I am out any revenue I would have made from this shirtIf Poshmark fails to connect with me via this avenue, I am going to speak with law enforcement about fraud/larcency
According to our customer support team, the order was processed as a returns case and the item was returned to the sellerIf the customer has any further questions at this time, they may respond directly to our team's last email Due to this, we consider the matter resolved
Complaint: [redacted] I am rejecting this response because: Hi [redacted] , please see the email I forwarded you to [redacted] , complete with the photos and the email I sent the merchant There was over a week that elapsed between my approximately (unanswered) emails to the merchant asking for help and their response to me They only reached back out to me after you contacted them, so thank you so much, I really appreciate your assistance in getting their attention.Sincerely, [redacted] ***
We are sorry to hear that the buyer is displeased with the quality of this dressHowever, we have absolutely no reason to believe that the dress is not authentic, as all key indicators are consistent with the authentic [redacted] "Lace Bustier Midi Dress" (Style No257207)According to the official [redacted] website, the item material composition should be 100% PolyamideHere is a direct link for your reference: http://www.***.com/BUSTIER-DRESS-WITH-MIDI-SLIP/94705.pro#closeFor this reason, we consider the case closed
On [redacted] ***, we have let the user know earnings have been added to her account alreadyThe case has been closed
Order Date: Jun 2, [redacted] Order #: [redacted] Seller: [redacted] I purchased a [redacted] watch on poshmark which was described as "needing a battery," by the sellerI mailed it to [redacted] for repair, and they contacted me with a $ [redacted] repair bill which did NOT include a battery changeThe issue was not the battery as the seller advertisedI then contacted poshmark with the [redacted] estimate attached as I would like a refund for not as describedPoshmark declined to issue me a credit or refund as three days had passedHowever, with a [redacted] watch purchase, it is impossible to get a repair estimate in the time frame allowedIf I take the watch to a local jeweler then I void any sort of warranty or future repair work by MicheleI am a long time and frequent poshmark customer and I am very disappointed in how this was handledThis item is defective and not as described and poshmark needs to take responsibility for thisI am becoming skeptical about future purchases for l
Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ Unfortunately [redacted] 's purchase did not qualify for an "item not as described" return per our guidelinesWe highly encourage prospective buyers to ask as many questions as possible before making a purchase, including dimensions, materials, etcPer our policy (stated in each listing), all sales are finalWe suggested that she re-list the item on Poshmark Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It would be unethical for me to relist a purse with a broken zipperAnd according to the description the seller provided the only imperfections were two spots on the bottom of the purseThey keep saying I should have asked more questions about the sizeOkay, granted that is trueThey refuse to acknowledge the fact that the purse has a broken zipper and that was no where in the descriptionA seller must disclose thatHer description said "the only imperfections are only two small spots on the bottom" as stated in the descriptionPoshmark aren't following their own return policy Final Business Response / [redacted] (4000, 9, 2015/01/14) */ When [redacted] first opened her "order not as described" case she filed a claim based on the purse's sizeThis claim was denied and funds were released to the seller [redacted] then wrote in later adding that the zipper was brokenUnfortunately, this claim was filed after the initial case was closedOnce a case is closed funds are released to the seller and we are unable to recoup the money to refund the buyerWhen a buyer files a complaint she should examine the entire purchase and make note of anything that is wrong with the itemWe suggest that [redacted] relist the purse disclosing that the zipper is broken Final Consumer Response / [redacted] (4200, 11, 2015/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not trueI have the original email sent with picturesI can't not believe the lack integrity hereIs there a way for me to send this informationIt's not an expensive lost for me, however the fact that they aren't honoring their policy is dishonestThe public should have an idea of the lack of integrity and respect for consumersIf they continue to mislead customers about this so called return policy, the buyer should bewareThe mere fact that they told me to just relist it if I wasn't satisfied is aren't consumer friendlySure I could be dishonest like the person who sold it to me, however I believe in my integrity as a seller