Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We thoroughly investigate every return case to ensure a fair and proper outcomeAs the item was not as described, a return was granted to the buyerHowever, because the buyer did not return the item to the seller within the allotted time, we have proceeded to release the seller their earnings - per our Posh Protect policy Due to this, we consider the case resolved
Customer service was awful received a dress with broken zipper...I paid $I don't feel like I should of paid full price and they came back and Offered $is poshmark dollarsI said no- I want to be refunded with the original method of paymentSince then NO response and have wrote them back about 5xDon't use site! Awful!
This company is like [redacted] where you can put your merchandise that you've bought yourself and either used or have not used up for sale and other members purchase it at a discountI've been a member of Poshmark and sold my items since ***I put up an authentic [redacted] belt I purchased last year that I wore a handful of times but didn't find use forA new member that joined poshmark in January of this year with a brand new profile decided to purchase my beltI advertised it had no scratches and posted pictures which was true, like I stated I wore it less than timesThe member disputed the purchase saying she received it and it was scratchedThat was unusual because I remember packing it up to ship to her and looking at it one last time and it was in perfect conditionThe belt was sent back to me, the buckle was tarnished there were scratches all over the belt which I have pictures to proveI've been in contact with Poshmark and they refuse to open up another investigation and get
I purchased an item on July 5th for the amount of $ [redacted] It was delivered on July 8th to reception/front desk of my apartment complexMy apartment complex states that they never rec'd the packageI have emailed Poshmark every day since July 8th and haven't rec'd a responseAccording to Posh Protect I should have been covered for this mishap and reimbursed the money for an item I never rec'dI'm extremely dissappointed that they feel this issue isn't worthy of being responded toI work hard for my money and this is extremely disheartening
I purchased A I phone from seller " [redacted] " No product and the Poshmark allows him to block my messages so he can scam other customersFurthermore each time I see this scammer trying to sell the same product to others Poshmark protects the seller by not allowing me to warn them Poshmark will not allow me to warn the public about Seller [redacted] I believe because they receive 20% of sales Any questions [redacted]
I sold a camera on their app, after the buyer sends me like offers even after I declined them! @ [redacted] is her name on Poshmark, do not trust her! She sent my item back after ripping it into pieces!!! Nobody will email me back and I just want my money for the damages since it was sold on their app and it was someone they allowed to do this to me!
Twice, I have had far less than stellar experiences as a seller on PoshmarkWhen an item I sold was lost in transit by [redacted] for nearly a month, they offered no help when it came to communicating with the buyerWhen the item eventually arrived after I took it upon myself to file a claim with ***, the buyer used the product, decided they didn’t like it and filed a claim with PoshmarkI immediately rebutted the complaint, stating that the product was sent in new, sealed condition and if they approved the return, the item would be useless to me and I would be out the funds that it was sold forPoshmark approved the return and I must say that I was falsly leftneith a bit of hope when the email stated that Poshmark would make the transaction right if the item arrived in a different condition than how it was sent from the sellerWhen the item arrived damaged, used, packaging destroyed and missing parts, I immediately filed a claim with photos for proofIt took nearly two weeks to hear back from Poshmark, all after about emails I had sent to check the status of my claimI was then told that Poshmark would offer no help to me as the seller to make me wholePoshmark will no longer make 20% off of my salesDon’t bother selling on this site, it’s not worth the headache from scams
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We have thoroughly assessed the photos provided by the buyer and moved to compensate the buyer for this return case Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Our return team thoroughly investigated this case and found that it did not qualify for a returnAs a courtesy we have credited the buyer $in Posh CreditIf the buyer has further question, please have the buyer reach out to our support team and we will further assist her Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark has a guarantee that you will receive the item described when you make a purchase or you will receive a refundThe item I received was not as describedIt was described as "brand new"It was not It was described as "grey"It was notI paid &for a purse that was misrepresented by the sellerI do not intend to purchase anything else at the Poshmark site, thus, I do not want a store credit Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Our return team thoroughly investigated this case and found that it did not qualify for a returnIf the buyer has further question, please have the buyer reach out to our support team and we will further assist her Due to this, we consider the case resolved Final Consumer Response / [redacted] (4200, 11, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case resolved but not due to affirmative action by PoshmarkI disputed the charge with my credit card company After investigating, they did a charge back to Poshmark and credited my account for the full purchase price
I bought a pair of Persol sunglasses for $ [redacted] from their site and the glasses are abnormally small and squeeze my temples making them impossible to wearThe two straps on the sides do not open up to the standard size of sunglassesI've had an identical authentic pair of these glasses that fit perfectly thus why I wanted to order another pair after I broke mineThis pair I've been sent from the seller has clearly been either tampered with or are not authentic which is reason for return on this site, and rightfully so so that the chance of a scam is minimizedI have a scam and I am not being treated seriouslyI reported this issue to Poshmark and a couple days later on [redacted] , [redacted] 3rd they sent me an email that evening requesting more photos in the next hours to evaluate the purchaseI did not see that email, so when they sent me another email at 6am on [redacted] , [redacted] 5th requesting that I send the photos within hours I was surprised but was ready to take and post mor
I ordered a purse from Poshmark.com, paid for the purse with my [redacted] cardThe amount was deducted then I received a message from seller she'd canceled my order due to non-payment by poshmarkI could clearly see that the had been removed & was told my product was already on it's wayBut now the seller had canceledI did file a dispute & it appears my money was credited back to my accountBut I still want the merchandiseI don't want my credit backIf the seller sold the bag on another site she shouldn't have accepted my offerI made attempts to reconcile this but found the seller rude & poshmark email return system even ruderThey acted like the didn't even care about what happenedI'd still like the purse I orderedI even had to pay for the purse via my statement before I was credited backI would like poshmark to explain why they let this happenShe even blamed the company herselfAnd if possible still be able to receive the purse I already paid for even if I
This website has been a cesspool of counterfeit and replica itemsA minute or two in a certain high end brand ( [redacted] ) yields a bunch of fake shoes and handbagsEven mid-range brands like [redacted] and [redacted] shows yield fake [redacted] , and [redacted] This is the worst because these fakes are promoted in the main feed when I log inWhen I use google, these fake Poshmark listings pop up in their [redacted] Shopping bar under the search barI am angry that after years (from what I heard about when this company was found) this issue hasn't been fixed yetCompanies like eBay and Tradesy don't have this issueIf they do, they are taken care of in a quickly and it's smallI don't mind 2-listings of fake [redacted] or [redacted] On Poshmark, this is literally over I used their 'Report' button, but it doesn't do anything and these listing remain active, one listing I reported was sold days laterWhen these accounts get suspended, new accounts pop up and they keep getting worse
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ We have refunded the buyer Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark did not refund meI filed a VISA chargeback and they got my refundPoshmark never did anything but send out form letters to me after they knew their seller had the dress back and wanted me to take photos of itIt was a terrible experienceThere is no way Poshmark was going to do any type of refund and they let me know thatNow they are pretending that they refunded me? No, Visa went in and took care of itThey also told me to ship that dress back to Poshmark immediatelyPoshmark is a total scamThank you Final Business Response / [redacted] (4000, 9, 2016/01/16) */ Our customer support team reached out to the user on DEC 30TH, AT 9:20AM, stating that they have credited the user's account with their earningsThe credit in their account can only be done via our system and not by the users credit card company Due to this, we consider the case resolved Final Consumer Response / [redacted] (2000, 11, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) VISA DID A CHARGBACK AND GOT MY MONEY BACKTHANK YOU
Initial Business Response / [redacted] (1000, 7, 2014/09/23) */ We would be more than happy to assist ***! Please write in to [redacted] @poshmark.comWhen solving these types of situations we need additional information such as a Poshmark username or the last digits of the card as well as the date(s) and/or amount(s) of the charges that are in questionWe look forward to hearing from you ***!
Our records show that this order was cancelled on June 29th, ***, and a full refund was issued due to the package being undeliverable Due to this, we consider the case resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Stacey [redacted]
Our disputes team re-evaluated this order and proceeded with adding the user's earnings to their redeemable balance on [redacted] 14, *** Due to this, we consider the case resolved
Our records show that of the buyer's orders have been scanned as delivered by USPS, but the buyer has issued claims for orders that they were not deliveredWe have compensated the buyer for all of the orders, and will no longer be compensating for packages that have been scanned as delivered by USPS Due to this, we consider the case resolved
Horrible experience, item was not quality that was describedPicked my size and unfortunately dress did not fit me as shown in advertisementWhen I asked for a refund they stated “Unfortunately, this case does not qualify for a return because: - fit issue is not a valid return reason” They didn’t even offer a exchange for different size or a credit to poshmarkI will not do business with them again
Poshmark deleted all my listings for absolutely no reason, I have no email from them explaining whyI have emailed customer service times with no responseThis site is a joke and a waste of time and after reading all the negative reviews on top of my negative experience, I will be deleting my account and selling elsewhereProbably one of the worst sites and customer service I have ever dealt with
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We thoroughly investigate every return case to ensure a fair and proper outcomeAs the item was not as described, a return was granted to the buyerHowever, because the buyer did not return the item to the seller within the allotted time, we have proceeded to release the seller their earnings - per our Posh Protect policy Due to this, we consider the case resolved
Customer service was awful received a dress with broken zipper...I paid $I don't feel like I should of paid full price and they came back and Offered $is poshmark dollarsI said no- I want to be refunded with the original method of paymentSince then NO response and have wrote them back about 5xDon't use site! Awful!
This company is like [redacted] where you can put your merchandise that you've bought yourself and either used or have not used up for sale and other members purchase it at a discountI've been a member of Poshmark and sold my items since ***I put up an authentic [redacted] belt I purchased last year that I wore a handful of times but didn't find use forA new member that joined poshmark in January of this year with a brand new profile decided to purchase my beltI advertised it had no scratches and posted pictures which was true, like I stated I wore it less than timesThe member disputed the purchase saying she received it and it was scratchedThat was unusual because I remember packing it up to ship to her and looking at it one last time and it was in perfect conditionThe belt was sent back to me, the buckle was tarnished there were scratches all over the belt which I have pictures to proveI've been in contact with Poshmark and they refuse to open up another investigation and get
I purchased an item on July 5th for the amount of $ [redacted] It was delivered on July 8th to reception/front desk of my apartment complexMy apartment complex states that they never rec'd the packageI have emailed Poshmark every day since July 8th and haven't rec'd a responseAccording to Posh Protect I should have been covered for this mishap and reimbursed the money for an item I never rec'dI'm extremely dissappointed that they feel this issue isn't worthy of being responded toI work hard for my money and this is extremely disheartening
I purchased A I phone from seller " [redacted] " No product and the Poshmark allows him to block my messages so he can scam other customersFurthermore each time I see this scammer trying to sell the same product to others Poshmark protects the seller by not allowing me to warn them Poshmark will not allow me to warn the public about Seller [redacted] I believe because they receive 20% of sales Any questions [redacted]
I sold a camera on their app, after the buyer sends me like offers even after I declined them! @ [redacted] is her name on Poshmark, do not trust her! She sent my item back after ripping it into pieces!!! Nobody will email me back and I just want my money for the damages since it was sold on their app and it was someone they allowed to do this to me!
Twice, I have had far less than stellar experiences as a seller on PoshmarkWhen an item I sold was lost in transit by [redacted] for nearly a month, they offered no help when it came to communicating with the buyerWhen the item eventually arrived after I took it upon myself to file a claim with ***, the buyer used the product, decided they didn’t like it and filed a claim with PoshmarkI immediately rebutted the complaint, stating that the product was sent in new, sealed condition and if they approved the return, the item would be useless to me and I would be out the funds that it was sold forPoshmark approved the return and I must say that I was falsly leftneith a bit of hope when the email stated that Poshmark would make the transaction right if the item arrived in a different condition than how it was sent from the sellerWhen the item arrived damaged, used, packaging destroyed and missing parts, I immediately filed a claim with photos for proofIt took nearly two weeks to hear back from Poshmark, all after about emails I had sent to check the status of my claimI was then told that Poshmark would offer no help to me as the seller to make me wholePoshmark will no longer make 20% off of my salesDon’t bother selling on this site, it’s not worth the headache from scams
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ We have thoroughly assessed the photos provided by the buyer and moved to compensate the buyer for this return case Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ Our return team thoroughly investigated this case and found that it did not qualify for a returnAs a courtesy we have credited the buyer $in Posh CreditIf the buyer has further question, please have the buyer reach out to our support team and we will further assist her Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark has a guarantee that you will receive the item described when you make a purchase or you will receive a refundThe item I received was not as describedIt was described as "brand new"It was not It was described as "grey"It was notI paid &for a purse that was misrepresented by the sellerI do not intend to purchase anything else at the Poshmark site, thus, I do not want a store credit Final Business Response / [redacted] (4000, 9, 2015/08/04) */ Our return team thoroughly investigated this case and found that it did not qualify for a returnIf the buyer has further question, please have the buyer reach out to our support team and we will further assist her Due to this, we consider the case resolved Final Consumer Response / [redacted] (4200, 11, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Case resolved but not due to affirmative action by PoshmarkI disputed the charge with my credit card company After investigating, they did a charge back to Poshmark and credited my account for the full purchase price
I bought a pair of Persol sunglasses for $ [redacted] from their site and the glasses are abnormally small and squeeze my temples making them impossible to wearThe two straps on the sides do not open up to the standard size of sunglassesI've had an identical authentic pair of these glasses that fit perfectly thus why I wanted to order another pair after I broke mineThis pair I've been sent from the seller has clearly been either tampered with or are not authentic which is reason for return on this site, and rightfully so so that the chance of a scam is minimizedI have a scam and I am not being treated seriouslyI reported this issue to Poshmark and a couple days later on [redacted] , [redacted] 3rd they sent me an email that evening requesting more photos in the next hours to evaluate the purchaseI did not see that email, so when they sent me another email at 6am on [redacted] , [redacted] 5th requesting that I send the photos within hours I was surprised but was ready to take and post mor
I ordered a purse from Poshmark.com, paid for the purse with my [redacted] cardThe amount was deducted then I received a message from seller she'd canceled my order due to non-payment by poshmarkI could clearly see that the had been removed & was told my product was already on it's wayBut now the seller had canceledI did file a dispute & it appears my money was credited back to my accountBut I still want the merchandiseI don't want my credit backIf the seller sold the bag on another site she shouldn't have accepted my offerI made attempts to reconcile this but found the seller rude & poshmark email return system even ruderThey acted like the didn't even care about what happenedI'd still like the purse I orderedI even had to pay for the purse via my statement before I was credited backI would like poshmark to explain why they let this happenShe even blamed the company herselfAnd if possible still be able to receive the purse I already paid for even if I
This website has been a cesspool of counterfeit and replica itemsA minute or two in a certain high end brand ( [redacted] ) yields a bunch of fake shoes and handbagsEven mid-range brands like [redacted] and [redacted] shows yield fake [redacted] , and [redacted] This is the worst because these fakes are promoted in the main feed when I log inWhen I use google, these fake Poshmark listings pop up in their [redacted] Shopping bar under the search barI am angry that after years (from what I heard about when this company was found) this issue hasn't been fixed yetCompanies like eBay and Tradesy don't have this issueIf they do, they are taken care of in a quickly and it's smallI don't mind 2-listings of fake [redacted] or [redacted] On Poshmark, this is literally over I used their 'Report' button, but it doesn't do anything and these listing remain active, one listing I reported was sold days laterWhen these accounts get suspended, new accounts pop up and they keep getting worse
Initial Business Response / [redacted] (1000, 5, 2015/12/30) */ We have refunded the buyer Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Poshmark did not refund meI filed a VISA chargeback and they got my refundPoshmark never did anything but send out form letters to me after they knew their seller had the dress back and wanted me to take photos of itIt was a terrible experienceThere is no way Poshmark was going to do any type of refund and they let me know thatNow they are pretending that they refunded me? No, Visa went in and took care of itThey also told me to ship that dress back to Poshmark immediatelyPoshmark is a total scamThank you Final Business Response / [redacted] (4000, 9, 2016/01/16) */ Our customer support team reached out to the user on DEC 30TH, AT 9:20AM, stating that they have credited the user's account with their earningsThe credit in their account can only be done via our system and not by the users credit card company Due to this, we consider the case resolved Final Consumer Response / [redacted] (2000, 11, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) VISA DID A CHARGBACK AND GOT MY MONEY BACKTHANK YOU
Initial Business Response / [redacted] (1000, 7, 2014/09/23) */ We would be more than happy to assist ***! Please write in to [redacted] @poshmark.comWhen solving these types of situations we need additional information such as a Poshmark username or the last digits of the card as well as the date(s) and/or amount(s) of the charges that are in questionWe look forward to hearing from you ***!
Our records show that this order was cancelled on June 29th, ***, and a full refund was issued due to the package being undeliverable Due to this, we consider the case resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Stacey [redacted]
Our disputes team re-evaluated this order and proceeded with adding the user's earnings to their redeemable balance on [redacted] 14, *** Due to this, we consider the case resolved
Our records show that of the buyer's orders have been scanned as delivered by USPS, but the buyer has issued claims for orders that they were not deliveredWe have compensated the buyer for all of the orders, and will no longer be compensating for packages that have been scanned as delivered by USPS Due to this, we consider the case resolved
Horrible experience, item was not quality that was describedPicked my size and unfortunately dress did not fit me as shown in advertisementWhen I asked for a refund they stated “Unfortunately, this case does not qualify for a return because: - fit issue is not a valid return reason” They didn’t even offer a exchange for different size or a credit to poshmarkI will not do business with them again
Poshmark deleted all my listings for absolutely no reason, I have no email from them explaining whyI have emailed customer service times with no responseThis site is a joke and a waste of time and after reading all the negative reviews on top of my negative experience, I will be deleting my account and selling elsewhereProbably one of the worst sites and customer service I have ever dealt with