Hi! I have been selling clothes and shoes through this business on their app and have been a user for over yearsI listed a pair of brand new [redacted] Jeggings - Dark Wash, because they were too large for meA buyer that goes by "***" on their profile purchased the jeggings and I proceded normally how I do with the other many many items I have sold and not ever received a problem withAfter I got the notice that the package was delivered another notification came in from Poshmark saying that a case was opened for my sale because the product was either 'broken damaged or not as listed'About a couple days later the 'case photos' were released and the photos the purchaser posted were NOT and ANYWHERE near the pair of jeggings I sent outAs someone who worked for the company [redacted] and knows their jeans very precisely, these jeans were not only a completely different wash, color and style but not even made by the company anymoreHer photos of HER jeans had a ripped
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We have conversed with the seller and although the item was returned back to the seller, as a one time courtesy we have released their earnings of $for order [redacted] although it can not be proven that the item returned was damaged by the buyer Due to this, we consider the case resolved
Good afternoon - I made a purchase off Poshmark [redacted] (an online consignment shopping market), however, the item I paid for was not the item described (boots were described clearly as one size, the pair I received were a full two sizes smaller)I've been trying to work with Poshmark customer service for a week and a half no with no assistanceThey offered me "Poshmark credits" which I do not need, nor did I ask forAll I need from them is a full refund for my purchase + shipping as the item received was fraudulently advertised
Regarding order # [redacted] the user reported an issue on December 30th, stating the seller original price was misstated.The item was officially delivered to the buyer on January 2nd, at the address provided by the buyerWe requested the buyer reach out to her local USPS regarding the package, as tracking shows the item has been "delivered/left with an individual"For this reason, we consider the case closed
I bought an item described as "New, never used" from [redacted] on 12/27/from PoshmarkThe item was half gone, not sealed and did not have the plastic piece that separates the lid from the moisturizer was not there, AND it expires 01/2019!!!! I first reached out to Poshmark and the seller on 1/4/The seller never contacted me back and Poshmark sent me an email saying they had people looking into it and to relax and have "hot chocolate !!" I'm pissed that they don't back the return policy, the people looking into it NEVER again email backI've reached out twice to Poshmark and gave the seller, [redacted] , a star review and feedback and she has not reached out to mePoshmark allows people to sell from their site so they are responsibleI have also opened a dispute with paypal but they want me to try to settle it first with the merchantI feel ignored and like I'm spinning my wheels in mudMaybe if you reach out with them with this complaint they'll finally contact me
Poshmark is probably the best online shopping experience available in our day and ageThese girls had the right idea.....we all had way too much $ going to waste in our closets and we all hate paying full price for fashion.....win winThey have the best customer support, AS WELL as the best seller supportI do business consulting for a living and I can tell you that this is one of the true stellar operations.....honest, forthright and caringKeep up the good work Poshers....you rock [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ The user sold a counterfeit item on our platform which is against our rules and illegalDue to this, we are unable to assist her with this order numberThe law that was violated states: (1) conspiring to traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section
First Note Sent to PoshMark***: The problem with the White House Black Market Maxi Dress in Size Small is NOT in excellent condition as described by the sellerThe dress was altered which was not disclosed in the descriptionSee the attached photos of the dress showing the discrepancies between the lengths next to my size Medium of the same dressI wanted a maxi dress to my ankles not a calf length dressPlease, send me a return label for the dress in size Small and I want a full refund of the purchase price plus shipping and handlingThank you for your time, [redacted] Huggins Second Note Sent to PoshMark***: Dear PoshMark Team, Perhaps I was not clear enough in my initial complaintIn your Refund Policy stated on your website: What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic The dress was not disclosed to
I began shopping on Poshmark, and found good sellers, I ordered their items and the items came on time and in the condition describedThat was the only good partThen there are the bad sellers, which the website seems to support; who, after you place an order and have waited a week, with the funds already withdrawn from your account, cancel the order because, get this, "they have changed their mind!" and better yet, they tell a lie that the "product is damaged"Who on God's green earth would ever do business with people like this? Who put an item up for sale, take your money, and then after making you wait a week, change their mind, and cancel the order? Then your money is gone for weeks! The week you waited for your order, and the two weeks you have to wait until the funds are back in your account before you can purchase something else! This site sucksStay away from it they gossip and slander people and creepily "follow people" through their website, thus invading your privacy, and turning sellers away from prospective buyers through gossip or slanderThey call this 'following' on thier webiste and actually allow this!!! On your account it is shown that ..."so and so is following you," as they describe it, and you don't know who is 'following you'!!! then, if they have an agenda or grudge against you, they can get the seller to "cancel your order, because the seller mysteriously 'changed their mind,' or the item was somehow 'mysteriously damaged' !!! The weirdest thing ever!!! Spooky and weird!!! This is not done on reputable sites such as [redacted] or [redacted] or [redacted] , or many othersPoshmark is simply not behaving reputably! I had to ask help from a bank representative about my funds being restored to my account after the seller had" mysteriously canceled" my order, and I told the Bank Representative what happened, and she said she also shops on Poshmark! and she said, quote "THAT IS NO WAY TO DO BUSINESSI WOULD CANCEL MY ACCOUNT WITH THEM." then it is almost impossible to cancel your account, for they make you petition Poshmark to cancel your account and then they do not cancel it upon your request!!! So be forewarned, and save your money and time, save your poor self the huge disappointment, of Poshmark's mysterious "wild goose chase" after "spuriously sold" and "canceled items", and go elsewhere where the customers are respected and the sellers are honest
I purchased a dress on poshmark on June 26thThere were several pictures of the item some showed a dress in a manniquien and others displayed a picture used from the official [redacted] designer site, the seller claimed they were one and the sameUpon receiving the item I knew from past experience w the designer that it was a fakeIt was a cheap flimsy material poor craftsmanship and the tags were barely sewn onI provided poshmark w a request immediately to returnThey contacted me to request additional pictures to which I sent back within minutesIn the end they denied my case saying that the item was sold as picturedI wrote back explaining that it did not match all pictures and was a fake and that their own guidelines state that selling of fake or counterfeit items is prohibitedThey have yet to respond and it has been several days of callin and emailingIn addition to further strengthen my case I contacted [redacted] directly to ask for actual non model photos of the dressOf course
Our records confirm emails sent to the user on [redacted] 23rd, [redacted] 27th, and [redacted] 28thWe advise the user to check their email's Spam folder if they did not receive any of these emails
Buyer beware ! I purchased a pair of leggings for dollars and shipping fee, the seller said great condition, what I received in the mail had holes in the crotch PoshMark only was willing to give me back in credit to buy something else! Feel like I was robbedRun far away from PoshMark
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, Karen [redacted]
We are unable to remove order ratingsComments on ratings under stars are private and only visible to the sellerThey are not visible to the rest of the Poshmark Community Due to this, we consider the case resolved
Poshmark Purchase date - Wednesday, September to Mastercard Debit for $It shipped on Thursday Septby seller @trendyinspireI emailed Poshmark back the same day and asked if there are any coupon codes that could have been applied to this orderThey replied promptly that Poshmark does not offer coupon codesI then received an email on Thursday, September regarding the "ACCEPT" process: Once you receive your package, please review your order to ensure it is as described and accept your purchase by going to your Account Tab ? My Purchases ? Click on the Order ? AcceptI received a reminder email on October 1, reminding me to "ACCEPT" my purchase so that they could "release" the money to the sellerI NEVER "ACCEPTED" the purchase! I received my bag on Friday, September I emailed Poshmark a couple of times and received emails stating that they are "transitioning to a new email system to provide you with the best experience possible—so you may experience a slight d
Poshmark promises that if items are misrepresented they'll refund your moneyI ordered a pair of [redacted] leggings and when they arrived they were so small they looked like a child's sizeAll Poshmark did was say that size can vary by style so they weren't misrepresentedThese were supposed to fit up to a size adultThey're at least inches shorter than my other leggings, and 2-inches skinnier
My teenage daughter sold her prom dress onlineI shipped the dress promptly as the seller said she needed it that weekAfter having the dress for days the seller requested to send the dress backWhen the dress came back it was in horrible conditionThe zipper was ripped out and torn at the bottom of the zipperPatches of beading was missing from the dressThis dress was $ [redacted] new and my daughter was selling it for $ [redacted] We have tried contacting Poshmark but they will not give up our moneyNow we are stuck with a dress that we cannot sellI honestly believe the buyer wore the dress and then returned it to usThis dress was in excellent condition when we mailed it and I have plenty of pictures and witnesses to prove itI cannot believe Poshmark is allowing this woman to get away with this!
I’m DONE with Poshmark! I’ve only purchased items, one which was cancelled after waiting almost a week for it to ship outAs far as the other purchases, the sellers take too long to ship out, and only after complaining to Customer Support, did they ship them out Deleting my account and no more business from me! I’ll buy from [redacted] or [redacted] , as they ship in a timely manner
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ We have conversed with the seller and stated that we do see that the seam is coming apart in the photo that they have uploaded in their listing although they claim that there was no tear prior to the return of the item According to USPS the item was returned to the seller, therefore we consider the case resolved
Hi! I have been selling clothes and shoes through this business on their app and have been a user for over yearsI listed a pair of brand new [redacted] Jeggings - Dark Wash, because they were too large for meA buyer that goes by "***" on their profile purchased the jeggings and I proceded normally how I do with the other many many items I have sold and not ever received a problem withAfter I got the notice that the package was delivered another notification came in from Poshmark saying that a case was opened for my sale because the product was either 'broken damaged or not as listed'About a couple days later the 'case photos' were released and the photos the purchaser posted were NOT and ANYWHERE near the pair of jeggings I sent outAs someone who worked for the company [redacted] and knows their jeans very precisely, these jeans were not only a completely different wash, color and style but not even made by the company anymoreHer photos of HER jeans had a ripped
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We have conversed with the seller and although the item was returned back to the seller, as a one time courtesy we have released their earnings of $for order [redacted] although it can not be proven that the item returned was damaged by the buyer Due to this, we consider the case resolved
Good afternoon - I made a purchase off Poshmark [redacted] (an online consignment shopping market), however, the item I paid for was not the item described (boots were described clearly as one size, the pair I received were a full two sizes smaller)I've been trying to work with Poshmark customer service for a week and a half no with no assistanceThey offered me "Poshmark credits" which I do not need, nor did I ask forAll I need from them is a full refund for my purchase + shipping as the item received was fraudulently advertised
Regarding order # [redacted] the user reported an issue on December 30th, stating the seller original price was misstated.The item was officially delivered to the buyer on January 2nd, at the address provided by the buyerWe requested the buyer reach out to her local USPS regarding the package, as tracking shows the item has been "delivered/left with an individual"For this reason, we consider the case closed
I bought an item described as "New, never used" from [redacted] on 12/27/from PoshmarkThe item was half gone, not sealed and did not have the plastic piece that separates the lid from the moisturizer was not there, AND it expires 01/2019!!!! I first reached out to Poshmark and the seller on 1/4/The seller never contacted me back and Poshmark sent me an email saying they had people looking into it and to relax and have "hot chocolate !!" I'm pissed that they don't back the return policy, the people looking into it NEVER again email backI've reached out twice to Poshmark and gave the seller, [redacted] , a star review and feedback and she has not reached out to mePoshmark allows people to sell from their site so they are responsibleI have also opened a dispute with paypal but they want me to try to settle it first with the merchantI feel ignored and like I'm spinning my wheels in mudMaybe if you reach out with them with this complaint they'll finally contact me
Poshmark is probably the best online shopping experience available in our day and ageThese girls had the right idea.....we all had way too much $ going to waste in our closets and we all hate paying full price for fashion.....win winThey have the best customer support, AS WELL as the best seller supportI do business consulting for a living and I can tell you that this is one of the true stellar operations.....honest, forthright and caringKeep up the good work Poshers....you rock [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ The user sold a counterfeit item on our platform which is against our rules and illegalDue to this, we are unable to assist her with this order numberThe law that was violated states: (1) conspiring to traffic in counterfeit goods, in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section
First Note Sent to PoshMark***: The problem with the White House Black Market Maxi Dress in Size Small is NOT in excellent condition as described by the sellerThe dress was altered which was not disclosed in the descriptionSee the attached photos of the dress showing the discrepancies between the lengths next to my size Medium of the same dressI wanted a maxi dress to my ankles not a calf length dressPlease, send me a return label for the dress in size Small and I want a full refund of the purchase price plus shipping and handlingThank you for your time, [redacted] Huggins Second Note Sent to PoshMark***: Dear PoshMark Team, Perhaps I was not clear enough in my initial complaintIn your Refund Policy stated on your website: What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic The dress was not disclosed to
I began shopping on Poshmark, and found good sellers, I ordered their items and the items came on time and in the condition describedThat was the only good partThen there are the bad sellers, which the website seems to support; who, after you place an order and have waited a week, with the funds already withdrawn from your account, cancel the order because, get this, "they have changed their mind!" and better yet, they tell a lie that the "product is damaged"Who on God's green earth would ever do business with people like this? Who put an item up for sale, take your money, and then after making you wait a week, change their mind, and cancel the order? Then your money is gone for weeks! The week you waited for your order, and the two weeks you have to wait until the funds are back in your account before you can purchase something else! This site sucksStay away from it they gossip and slander people and creepily "follow people" through their website, thus invading your privacy, and turning sellers away from prospective buyers through gossip or slanderThey call this 'following' on thier webiste and actually allow this!!! On your account it is shown that ..."so and so is following you," as they describe it, and you don't know who is 'following you'!!! then, if they have an agenda or grudge against you, they can get the seller to "cancel your order, because the seller mysteriously 'changed their mind,' or the item was somehow 'mysteriously damaged' !!! The weirdest thing ever!!! Spooky and weird!!! This is not done on reputable sites such as [redacted] or [redacted] or [redacted] , or many othersPoshmark is simply not behaving reputably! I had to ask help from a bank representative about my funds being restored to my account after the seller had" mysteriously canceled" my order, and I told the Bank Representative what happened, and she said she also shops on Poshmark! and she said, quote "THAT IS NO WAY TO DO BUSINESSI WOULD CANCEL MY ACCOUNT WITH THEM." then it is almost impossible to cancel your account, for they make you petition Poshmark to cancel your account and then they do not cancel it upon your request!!! So be forewarned, and save your money and time, save your poor self the huge disappointment, of Poshmark's mysterious "wild goose chase" after "spuriously sold" and "canceled items", and go elsewhere where the customers are respected and the sellers are honest
I purchased a dress on poshmark on June 26thThere were several pictures of the item some showed a dress in a manniquien and others displayed a picture used from the official [redacted] designer site, the seller claimed they were one and the sameUpon receiving the item I knew from past experience w the designer that it was a fakeIt was a cheap flimsy material poor craftsmanship and the tags were barely sewn onI provided poshmark w a request immediately to returnThey contacted me to request additional pictures to which I sent back within minutesIn the end they denied my case saying that the item was sold as picturedI wrote back explaining that it did not match all pictures and was a fake and that their own guidelines state that selling of fake or counterfeit items is prohibitedThey have yet to respond and it has been several days of callin and emailingIn addition to further strengthen my case I contacted [redacted] directly to ask for actual non model photos of the dressOf course
Our records confirm emails sent to the user on [redacted] 23rd, [redacted] 27th, and [redacted] 28thWe advise the user to check their email's Spam folder if they did not receive any of these emails
Buyer beware ! I purchased a pair of leggings for dollars and shipping fee, the seller said great condition, what I received in the mail had holes in the crotch PoshMark only was willing to give me back in credit to buy something else! Feel like I was robbedRun far away from PoshMark
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, Karen [redacted]
We are unable to remove order ratingsComments on ratings under stars are private and only visible to the sellerThey are not visible to the rest of the Poshmark Community Due to this, we consider the case resolved
Poshmark Purchase date - Wednesday, September to Mastercard Debit for $It shipped on Thursday Septby seller @trendyinspireI emailed Poshmark back the same day and asked if there are any coupon codes that could have been applied to this orderThey replied promptly that Poshmark does not offer coupon codesI then received an email on Thursday, September regarding the "ACCEPT" process: Once you receive your package, please review your order to ensure it is as described and accept your purchase by going to your Account Tab ? My Purchases ? Click on the Order ? AcceptI received a reminder email on October 1, reminding me to "ACCEPT" my purchase so that they could "release" the money to the sellerI NEVER "ACCEPTED" the purchase! I received my bag on Friday, September I emailed Poshmark a couple of times and received emails stating that they are "transitioning to a new email system to provide you with the best experience possible—so you may experience a slight d
Poshmark promises that if items are misrepresented they'll refund your moneyI ordered a pair of [redacted] leggings and when they arrived they were so small they looked like a child's sizeAll Poshmark did was say that size can vary by style so they weren't misrepresentedThese were supposed to fit up to a size adultThey're at least inches shorter than my other leggings, and 2-inches skinnier
My teenage daughter sold her prom dress onlineI shipped the dress promptly as the seller said she needed it that weekAfter having the dress for days the seller requested to send the dress backWhen the dress came back it was in horrible conditionThe zipper was ripped out and torn at the bottom of the zipperPatches of beading was missing from the dressThis dress was $ [redacted] new and my daughter was selling it for $ [redacted] We have tried contacting Poshmark but they will not give up our moneyNow we are stuck with a dress that we cannot sellI honestly believe the buyer wore the dress and then returned it to usThis dress was in excellent condition when we mailed it and I have plenty of pictures and witnesses to prove itI cannot believe Poshmark is allowing this woman to get away with this!
I’m DONE with Poshmark! I’ve only purchased items, one which was cancelled after waiting almost a week for it to ship outAs far as the other purchases, the sellers take too long to ship out, and only after complaining to Customer Support, did they ship them out Deleting my account and no more business from me! I’ll buy from [redacted] or [redacted] , as they ship in a timely manner
Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ We have proceeded to refund the buyer Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ We have conversed with the seller and stated that we do see that the seam is coming apart in the photo that they have uploaded in their listing although they claim that there was no tear prior to the return of the item According to USPS the item was returned to the seller, therefore we consider the case resolved