Final Consumer Response / [redacted] (2000, 5, 2015/04/24) */ Wanted to let you know that I received an e-mail from Poshmark that they have cancelled the order and that a refund should be in my account in the next three business daysThank you, [redacted] (XXX) XXX-XXXX *** [redacted]
Complaint: [redacted] I am rejecting this response because:Your job is to provide a customer a servicePlease do your job and tell me how you are going to make this right.Sincerely,Christina [redacted]
I am a seller on PoshmarkI recently had a transaction with another Poshmark user by the name of [redacted] This individual purchased Henry Ferrera New York$under order number: Order #: [redacted] on July 31, and the item was delivered to August 2, On my Poshmark storefront, the photos are accurate and the shoes were in excellent conditionHowever, the buyer ( [redacted] opened a case with Poshmark advising that I sent her shoes that were damaged and not as described in the photosPoshmark has been negligent in doing anything to appropriately protect the seller and actually indirectly encourages buyers to damage items received that they may not like or fit, etc as there policy states: "Refund Policy When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as describedYou have days after delivery to inform us if the item has been misrepresented by reporting the p
I purchased seven items on poshmark for a total of $***Although I accepted them as "delivered" I discovered upon closer inspection that they were all counterfeit itemsI have contacted poshmark at least ten times to discuss an amicable resolution for this, but they have not responded to me at allPoshmark has suspended the sellers closet just after I bought the items, so I am certain they are aware that her items were fakeSeveral other buyers purchased from her and their items were verified as counterfeit and a refund issuedI also filed a claim with [redacted] as part of the funds used were from [redacted] They have not responded to [redacted] eitherThe site has a strict counterfeit policy, yet they do not seem very interested in enforcing it
I have purchased several items from Poshmark over the last year or soJust like any other consignment site, products may not always be as describedThis does happenI had just as many good experiences, as badAnd there was resolution/refund after pictures were providedOne time I actually received two left shoesOn May 11, ***, I purchased and paid $ [redacted] for a Womens [redacted] Rain Jacket SZ XL I asked questions, and Seller of the item used a "stock" photo from the [redacted] website for the "Women's Arcadia II" jacket, stating to me that " I just measured againIt is 26in from the neck to the hemI even checked the website to confirmed and it also says 26in." that it was the rain jacket "stock" photo used from the website, matching the purchase price exactly as wellAlso seller stated "Like new" and only worn a few timesI received the jacket and it was not the Arcadia II jacket as picturedI owned the jacket in the "stock" photo that Seller used, and the cut is differentT
I have sold three pairs of boots recently through PoshmarkI have requested the funds to be deposited into my accountsOne to my checking account and two into my savings accountTwo of the transactions stated that the deposit has been completed and the other one is still pendingTwo of the withdrawals have been well over days, but Poshmark keeps emailing me to tell me to wait "days" for the depositEvery time I email Poshmark to ask about it or see if there is an error in the account/routing number they keep telling me to go back and check if there is an error (no option in account tab) or wait the the "days"Today I received another email from " [redacted] " with this response: "Thanks for your email and we apologize for any inconvenienceUnfortunately, because your deposit is already processing (it is all done via software), we are no longer able to edit or cancel your requestIf your account information is invalid, you should be receiving an automated email within business
Initial Business Response / [redacted] (1000, 7, 2016/01/07) */ According to USPS the order was deliveredWe allow the seller days to ship an item, if the item is not shipped after days from the order date the buyer is able to cancel the order Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well I'm still not home to accept the orderI haven't seen it nor did I accept the order on poshmarkIt's not resolvedI have no idea what condition it is in until Inreturn home from vacation Final Business Response / [redacted] (1000, 15, 2016/01/28) */ According to our customer support team, this user has been compensated Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ We have conversed with the user and credited their account $in credit as a case was not formally opened on our platform and a return was no longer possible As our policy statesthe buyer has days to open up a return case via our app and if a case is not opened, the funds will be released on the 4th dayThe item was delivered on June 18th and a case was not opened within days, therefore the funds were released on the 21stAs a courtesy to the user, we have credited their account $in credit, which is half the price of the item Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review this proof that I did formally open a complaint on 6/21/15, which was three days after I received my item on 6/18/Here is the email confirmation I received from Poshmark on 6/21/A 10$ credit is not appropriate since the item was not as described and since it did not include the dust bag as originally listedAs previously stated, I followed Poshmark's guidelines, I submitted proof, and I expect a full refund including shippingThis case is not resolved Additionally, the response from Poshmark doesn't make senseIf they release funds on the 4th day, the funds would not have been released until 6/22/Poshmark just stated that they in fact released the funds contrary to their policy on 6/21/ From: Poshmark Support ( [redacted] @poshmark.com) Sent: Sun 6/21/XX XX:XX PM To: [redacted] @live.com __________________________________ Hi there, Thank you for your emailWe sure do appreciate you reaching out to usRest assured that we've received your message and strive to respond within 1-business daysPlease note that there is no need to send more than one email and sending additional emails may result in a delayed response In the meantime, here are some helpful links about Poshmark: Read the answers to some of our most common questions including how Poshmark works, how you get paid, and more: http://bit.ly/1vyDhxd Learn how to get the best assistance from our support team: http://bit.ly/1MKPswe Get the scoop on how to ship your package: http://bit.ly/1r5AFoI Find out the criteria for becoming a Posh Party host (http://bit.ly/1Aewckm) or Suggested User (http://bit.ly/1sDnlI5) *If you are emailing us regarding an existing order, please make sure you've included the order number We will be in touch just as soon as we cpromise! Thanks in advance for your patience and happy Poshing! -Poshmark Community Team XXXXXXd95aff7f51cXXXXXXfXXXXXXXc7006dfXX-XXXXXXXXX Final Business Response / [redacted] (4000, 9, 2015/07/28) */ We have conversed with the user and credited their account $in credit as a case was not formally opened on our platform and a return was no longer possible Due to this, we consider the case resolved Final Consumer Response / [redacted] (4200, 13, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business actually did not respond - they simply copy/pasted their previous commentWhat a disappointing company that does not at all stand by its stated policiesI have sold more than $1,worth of goods on Poshmark and have received 5-star ratings on all my salesReally, Poshmark? You are willing to lose hundreds of dollars in commissions on each seller, over your policies that you refuse to stand behind even when your customers quote your conversations and policies? This is far from resolved
I sold a piece of jewelry on Poshmark and was supposed to get $from my salePoshmark was supposed to transfer the money to my PayPal accountI gave them my email address as requested, [redacted] , Posh sent it to the wrong PayPal account with the email [redacted] the person that owns that account is [redacted] ***Poshmark will not fix this and pay me my moneyPaypal says it's Poshmarks responsibility to fix it since they sent it to the wrong personPlease help me with this matterI cannot contact posh by phone, only emailMy case # with Poshmark [redacted] ...thank you Alice wylie
As mentioned previously the areas in question were not showcased within the listing photos, we were unable to confirm the item’s original conditionAdditionally, as a courtesy we have credited the user $in Posh Credit, as we are unable to confirm if the item if it was sent out in that condition For this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 5, 2016/01/16) */ According to our system, the order was cancelled and the user has been refunded Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because:When a seller sends the wrong item they should be doing the workMost businesses send the buyer a return labelThis business practice is faulty due to the fact that the seller should fix the problemThe sellers don't always send their products in a timely manner much less are they given hours to mail the itemI was sent the wrong item and I had hours to print the label and return the itemThat doesn't make senseIt seems as if this company caters to the sellers and not the buyersThe incorrect item that I was sent was in poor condition and I did notice the item on this seller's profileIt looked a lot different in person and this probably wasn't an accident on the seller's part Sincerely, [redacted] **
I am a little torn with this siteIn the beginning, I felt this was such a great idea and felt I was having success selling lightly used clothes/accessories that I no longer wantedNow, I'm no full time sellerI have only made about $total and sold or items, but here is my experience so far [redacted] I have had one return on a pair of boots and I take full responsibility for the mistake I had madeNot sure how it happened, but I had given wrong sizing on the post and never noticedThe boots where sent back just as they where sent to them and all was goodOverall, not an unreasonable experience[redacted] #####-I have recently experienced an issue with a buyer that I find to be a bit frustratingI sold a XL Hurley jacket to a women who only paid $(making my actual earnings $and her total payment around $with shipping) She received the item and gave a review of She CLAIMS that there is no way the jacket is a size XL and that it must be sized in Juniors sizingIn the review, she mentions that it doesn't even zip (1-its a button up jacket) and there is no way it will closeClaimed she had plenty of Hurley jackets in a size medium, they all fit perfectlyAt this point I have come to the conclusion that she is a bigger size womanI wear a size small/medium in WOMENS and the jacket was drowning me before I sold itI thought that if she felt strongly enough she could file a claim and Poshmark would be our bufferIt was not in junior sizing so there was no reason for me to apologize and reach out to herShe never filed a claimIt came to the point were payment had been processed and was deposited into my bank accountI'm assuming she noticed as well when that happened because she decided to copy and paste the review under the sold jackets posting the same day######## Here is my theory with this, I believe that she may not fit the jacket like she wanted tooIt may not be the right color or the right materialShe asked no questions before purchasingThe jacket was perfect and just as describedSHE HAD NO CASESo if she were to file, I believe, that she felt she would not win and had to amount to other termsBy reaching out to me I think she expects a seller approved return because of her dissatisfactionNow, if she does REALLY believe that this is sized in juniors, she still has no proof for her case so that may be why she hasn't filed eitherI have not shopped junior sizing since I was I do not have proof of that either since I purchased this jacket too big and that was over a year agoSo looks like we are both out of luck##### I really do not want to rip people off and I am more than willing to correct my mistakes, but if you purchase something at your own discretion from a USED clothing site, do your researchBUYERS: Need to be active in there purchasesBe aware of what you're risking buying USED itemsNot everyone in this world is honest and thoroughAsk a lot of questions before purchasingConfirm things in the comments and screen shot so that if something is not as it seems, you have a caseASK ASK ASKIm sorry, but its not just a sellers responsibility to make sure you are satisfied with what you're purchasingTake some action and get all of the infoSELLERS: decide if its worth itPoshmark takes effort and time to really get those salesAccuracy and honesty is the most guarantee you can have on this site and even then its not always enough to satisfy a customerI suggest taking pictures of the items BEFORE sending and using them for a case if the item is returned and damaged(This has yet to happen to me, but found it to be common in the reviews) Make sure to time stamp itBe as thorough in descriptions as possible and remember it is not your responsibility to clarify if the customer has not asked the questionsSite reference is always your BEST betIf you can reference an item from the brand and site it came from, that is all the proof you needGrow up people and take responsibilityBe honest as a seller and be skeptical as a buyerI have made money on clothes that I would have otherwise thrown out after collecting dust in my closetI appreciate that about Poshmark, but there are some flaws and Poshmark should be more active in there buyer/seller relationships when things go crazyThere needs to be proof of seller before sending items so that sellers can be protected from buyers who destroy things because of there remorseSellers should be able to ask as many questions as needed and expect honest answersHigher priced items should NEED proof of purchase so that no one is a victim to price mark ups or fakesSo many things should be improved and the best they got is an "automatic price drop tap"As a customer: I have yet to purchase something, but have had my own experiences with buyers and have a little adviceReally ask the questionsThis is a majority USED clothing site and these things are not discounted because they are brand newI have loved when buyers ask questions because that saves me from a return and them from disappointmentI as a buyer have had lacking descriptions on my items and questions work to clear that upThis is no different than buying from a community page through facebook or a yard sale siteOnly thing that really benefits you here is your safety and guidelines given to youThere is rules and from what I understand they work to really keep the buyers happyNow as a buyer, if you are loyal, thorough, and honest you will also find the same in the sellers you purchase fromIf you lie, cheat, or disobey the system than I guarantee you will be reported, harassed, and possibly suspended from the siteI do not support harassment, but I have seen it happen to othersThis is a community of sellers and some don't take fraud lightlyAs a seller: I have yet to have any issues with scammingI did have someone recently purchase and item on the higher $$$ side and I was worried because the user had previously signed up that morning and purchased my item an hour later with no offers or questionsI was skeptical but everything went perfectlyJust remember that your items are not only on Poshmark, but can be viewed through googleI have had a return and it was by my mistake of mislabeling the listingNo issues there and we where both left happyI did have an experience with a customer who felt I had lied about the size of an itemShe felt it was sized in juniors sizing and left a low review despite the quality of the jacket and being as describedI knew that this was not junior sizing and although I was sympathetic, I did not owe her for her opinionShe later left a review on the direct post and I continued to ignore the commentsShe was very harsh and was not constructiveShe could have filed a return, but I think we both knew that the jacket was labeled as described and if she had done her research she would have found out that the jacket is not in junior sizingI later found that she was trying to sell the same jacket for twice what she paid and had it labeled as XLnot junior xlSo I believe she came to the correct conclusionThis site is a riskIts a also a gameYou have to put in the work and be willing to work with others to get items soldI do not do this as a businessIts just a way to make a few dollars off of lightly used items I no longer wantI have yet to experience a scam, but the second I do I will remove my closet from the siteI have seen enough reviews and horror stories to know that this site is not perfectBewareI wouldn't sell high priced items, I wouldn't sell outside of the site to a customer, and I also wouldn't purchase there boutique clothingIt is way overpriced for how not worth it majority of it is
A person purchased an item from meIt is documented the time and day the buyer was notified of when the item would be shipped along with proof of [redacted] receiptAfter I shipped the item the customer cancels their credit cardsI immediately wrote to posh customer service who didn't get back to me until almost a day laterPoshmark did not do anything about my package being already in transitInstead Poshmark refunded the buyer before the package was even deliveredThey also stated in the email that it's not guarenteed the buyer will return the itemThis buyer got a refund and refused to return my itemCompensation is not the best reward herePoshmark new policy where it makes since should be if an order is canceled once with proof of shipment the buyer must return the item back to the senderOnce information is updated the package is on its way to the sender then a refund should be releasedThis person has my merchandise and got a refundI don't want the moneyAll I wanted Was
bought a bundle from [redacted] and it was supposed to contain pairs of leggingsShe only sent I reached out to her to resolve the errorshe asked if by any chance I would want anything from her closet so she can have another shipping label to printSo, I asked my sister if she wanted anythingShe picked one pair of heels and two topsI paid for it and she was supposed to include the missing leggingsI received the package and it was in a larger envelopeIt was not properly closedThe middle part of the tab was sealed but the ends were not completely intactI opened the package and there was only the heels in thereSo I did not receive the leggings (initially bought) and the tops plus she said she would throw in another top for the troubleI showed my sister the package and she said there is no way those tops fit in that envelope package and there is a very little chance that it would "fall out of the package" in routeThey only gave me $credit and the issue was never resolvedI feel that money is of more importance than customer satisfaction which is such a bummer
Complaint: [redacted] I am rejecting this response because: the account wasn't deleted by me at allThe account was deactivated by themThey are lying due to the fact they don't want to resolve the case in the right mannerI will keep going until I get adequate resolution.Sincerely, [redacted]
Our Marketplace team has noted that they provided this user with a link to reset the password on their accountThe user was then able to log in and redeem their earnings Due to this, we consider the case resolved
I sold an item to a purchaser through the Poshmark app and have not been compensated for the item because I put extra insurance on the item because it is worth $and the item was only insured for $via the Poshmark labelI wrote Poshmark and advised that for order number [redacted] the post office added a different tracking number to the packageThe new tracking number is: [redacted] I requested that the purchaser be advised, and make sure that the order is updated with this information so that payment may be processed to me upon receiptUPS tracking says that the item was received by the purchaserPoshmark then cancelled the transaction because it claims that the item wasn't scanned in its system, and therefore, they thought it was never sentI notified them that the purchaser had received the item
I made a bundle purchase of two items on Oct [redacted] ) Then AFTER the purchase, seller let me know she did not have one of the two items in her possessionShe asked if I would like her to ship the in-stock item first then she would ship the other item later as it came in, or if I could wait until she could ship both items togetherI told her I could wait and to please ship them together in one packageAfter the package was delivered, I saw she had still shipped only one itemI contacted her, and she said she still didn't have the second item and that she didn't want me to wait(My guess is she didn't want the purchase to be automatically cancelled due to delayed shipping)Mind you, she did NOT tell me she would only send one of the items firstThis, she did on her ownHowever, I tried to be nice and agreed to wait another week (which is when she said she'd ship the second item) in good faith, as I have bought from her before and she was a very active
I sold an authentic [redacted] silver bracelet on Poshmark, after the customer received the bracelet decided he does not want it anymore and said it had a scratchBracelt was used and did have a faint hairline scratch could have been there before or could have been scratched by the buyer since they had a change of mindThe bracelet was sent back to me but they buyer did not send back the original [redacted] blue dust pouch that I sent with the original orderI contacted Poshmark several times email and phone to let them know I did not get my item back as it was originally shippedThe buyer did not send me the [redacted] dust pouch, but no one from Poshmark has contacted me backPoshmark has taken money out of my account and refunded the buyer and I did not get my item back as shipped
Final Consumer Response / [redacted] (2000, 5, 2015/04/24) */ Wanted to let you know that I received an e-mail from Poshmark that they have cancelled the order and that a refund should be in my account in the next three business daysThank you, [redacted] (XXX) XXX-XXXX *** [redacted]
Complaint: [redacted] I am rejecting this response because:Your job is to provide a customer a servicePlease do your job and tell me how you are going to make this right.Sincerely,Christina [redacted]
I am a seller on PoshmarkI recently had a transaction with another Poshmark user by the name of [redacted] This individual purchased Henry Ferrera New York$under order number: Order #: [redacted] on July 31, and the item was delivered to August 2, On my Poshmark storefront, the photos are accurate and the shoes were in excellent conditionHowever, the buyer ( [redacted] opened a case with Poshmark advising that I sent her shoes that were damaged and not as described in the photosPoshmark has been negligent in doing anything to appropriately protect the seller and actually indirectly encourages buyers to damage items received that they may not like or fit, etc as there policy states: "Refund Policy When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as describedYou have days after delivery to inform us if the item has been misrepresented by reporting the p
I purchased seven items on poshmark for a total of $***Although I accepted them as "delivered" I discovered upon closer inspection that they were all counterfeit itemsI have contacted poshmark at least ten times to discuss an amicable resolution for this, but they have not responded to me at allPoshmark has suspended the sellers closet just after I bought the items, so I am certain they are aware that her items were fakeSeveral other buyers purchased from her and their items were verified as counterfeit and a refund issuedI also filed a claim with [redacted] as part of the funds used were from [redacted] They have not responded to [redacted] eitherThe site has a strict counterfeit policy, yet they do not seem very interested in enforcing it
I have purchased several items from Poshmark over the last year or soJust like any other consignment site, products may not always be as describedThis does happenI had just as many good experiences, as badAnd there was resolution/refund after pictures were providedOne time I actually received two left shoesOn May 11, ***, I purchased and paid $ [redacted] for a Womens [redacted] Rain Jacket SZ XL I asked questions, and Seller of the item used a "stock" photo from the [redacted] website for the "Women's Arcadia II" jacket, stating to me that " I just measured againIt is 26in from the neck to the hemI even checked the website to confirmed and it also says 26in." that it was the rain jacket "stock" photo used from the website, matching the purchase price exactly as wellAlso seller stated "Like new" and only worn a few timesI received the jacket and it was not the Arcadia II jacket as picturedI owned the jacket in the "stock" photo that Seller used, and the cut is differentT
I have sold three pairs of boots recently through PoshmarkI have requested the funds to be deposited into my accountsOne to my checking account and two into my savings accountTwo of the transactions stated that the deposit has been completed and the other one is still pendingTwo of the withdrawals have been well over days, but Poshmark keeps emailing me to tell me to wait "days" for the depositEvery time I email Poshmark to ask about it or see if there is an error in the account/routing number they keep telling me to go back and check if there is an error (no option in account tab) or wait the the "days"Today I received another email from " [redacted] " with this response: "Thanks for your email and we apologize for any inconvenienceUnfortunately, because your deposit is already processing (it is all done via software), we are no longer able to edit or cancel your requestIf your account information is invalid, you should be receiving an automated email within business
Initial Business Response / [redacted] (1000, 7, 2016/01/07) */ According to USPS the order was deliveredWe allow the seller days to ship an item, if the item is not shipped after days from the order date the buyer is able to cancel the order Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Well I'm still not home to accept the orderI haven't seen it nor did I accept the order on poshmarkIt's not resolvedI have no idea what condition it is in until Inreturn home from vacation Final Business Response / [redacted] (1000, 15, 2016/01/28) */ According to our customer support team, this user has been compensated Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ We have conversed with the user and credited their account $in credit as a case was not formally opened on our platform and a return was no longer possible As our policy statesthe buyer has days to open up a return case via our app and if a case is not opened, the funds will be released on the 4th dayThe item was delivered on June 18th and a case was not opened within days, therefore the funds were released on the 21stAs a courtesy to the user, we have credited their account $in credit, which is half the price of the item Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please review this proof that I did formally open a complaint on 6/21/15, which was three days after I received my item on 6/18/Here is the email confirmation I received from Poshmark on 6/21/A 10$ credit is not appropriate since the item was not as described and since it did not include the dust bag as originally listedAs previously stated, I followed Poshmark's guidelines, I submitted proof, and I expect a full refund including shippingThis case is not resolved Additionally, the response from Poshmark doesn't make senseIf they release funds on the 4th day, the funds would not have been released until 6/22/Poshmark just stated that they in fact released the funds contrary to their policy on 6/21/ From: Poshmark Support ( [redacted] @poshmark.com) Sent: Sun 6/21/XX XX:XX PM To: [redacted] @live.com __________________________________ Hi there, Thank you for your emailWe sure do appreciate you reaching out to usRest assured that we've received your message and strive to respond within 1-business daysPlease note that there is no need to send more than one email and sending additional emails may result in a delayed response In the meantime, here are some helpful links about Poshmark: Read the answers to some of our most common questions including how Poshmark works, how you get paid, and more: http://bit.ly/1vyDhxd Learn how to get the best assistance from our support team: http://bit.ly/1MKPswe Get the scoop on how to ship your package: http://bit.ly/1r5AFoI Find out the criteria for becoming a Posh Party host (http://bit.ly/1Aewckm) or Suggested User (http://bit.ly/1sDnlI5) *If you are emailing us regarding an existing order, please make sure you've included the order number We will be in touch just as soon as we cpromise! Thanks in advance for your patience and happy Poshing! -Poshmark Community Team XXXXXXd95aff7f51cXXXXXXfXXXXXXXc7006dfXX-XXXXXXXXX Final Business Response / [redacted] (4000, 9, 2015/07/28) */ We have conversed with the user and credited their account $in credit as a case was not formally opened on our platform and a return was no longer possible Due to this, we consider the case resolved Final Consumer Response / [redacted] (4200, 13, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business actually did not respond - they simply copy/pasted their previous commentWhat a disappointing company that does not at all stand by its stated policiesI have sold more than $1,worth of goods on Poshmark and have received 5-star ratings on all my salesReally, Poshmark? You are willing to lose hundreds of dollars in commissions on each seller, over your policies that you refuse to stand behind even when your customers quote your conversations and policies? This is far from resolved
I sold a piece of jewelry on Poshmark and was supposed to get $from my salePoshmark was supposed to transfer the money to my PayPal accountI gave them my email address as requested, [redacted] , Posh sent it to the wrong PayPal account with the email [redacted] the person that owns that account is [redacted] ***Poshmark will not fix this and pay me my moneyPaypal says it's Poshmarks responsibility to fix it since they sent it to the wrong personPlease help me with this matterI cannot contact posh by phone, only emailMy case # with Poshmark [redacted] ...thank you Alice wylie
As mentioned previously the areas in question were not showcased within the listing photos, we were unable to confirm the item’s original conditionAdditionally, as a courtesy we have credited the user $in Posh Credit, as we are unable to confirm if the item if it was sent out in that condition For this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 5, 2016/01/16) */ According to our system, the order was cancelled and the user has been refunded Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because:When a seller sends the wrong item they should be doing the workMost businesses send the buyer a return labelThis business practice is faulty due to the fact that the seller should fix the problemThe sellers don't always send their products in a timely manner much less are they given hours to mail the itemI was sent the wrong item and I had hours to print the label and return the itemThat doesn't make senseIt seems as if this company caters to the sellers and not the buyersThe incorrect item that I was sent was in poor condition and I did notice the item on this seller's profileIt looked a lot different in person and this probably wasn't an accident on the seller's part Sincerely, [redacted] **
I am a little torn with this siteIn the beginning, I felt this was such a great idea and felt I was having success selling lightly used clothes/accessories that I no longer wantedNow, I'm no full time sellerI have only made about $total and sold or items, but here is my experience so far [redacted] I have had one return on a pair of boots and I take full responsibility for the mistake I had madeNot sure how it happened, but I had given wrong sizing on the post and never noticedThe boots where sent back just as they where sent to them and all was goodOverall, not an unreasonable experience[redacted] #####-I have recently experienced an issue with a buyer that I find to be a bit frustratingI sold a XL Hurley jacket to a women who only paid $(making my actual earnings $and her total payment around $with shipping) She received the item and gave a review of She CLAIMS that there is no way the jacket is a size XL and that it must be sized in Juniors sizingIn the review, she mentions that it doesn't even zip (1-its a button up jacket) and there is no way it will closeClaimed she had plenty of Hurley jackets in a size medium, they all fit perfectlyAt this point I have come to the conclusion that she is a bigger size womanI wear a size small/medium in WOMENS and the jacket was drowning me before I sold itI thought that if she felt strongly enough she could file a claim and Poshmark would be our bufferIt was not in junior sizing so there was no reason for me to apologize and reach out to herShe never filed a claimIt came to the point were payment had been processed and was deposited into my bank accountI'm assuming she noticed as well when that happened because she decided to copy and paste the review under the sold jackets posting the same day######## Here is my theory with this, I believe that she may not fit the jacket like she wanted tooIt may not be the right color or the right materialShe asked no questions before purchasingThe jacket was perfect and just as describedSHE HAD NO CASESo if she were to file, I believe, that she felt she would not win and had to amount to other termsBy reaching out to me I think she expects a seller approved return because of her dissatisfactionNow, if she does REALLY believe that this is sized in juniors, she still has no proof for her case so that may be why she hasn't filed eitherI have not shopped junior sizing since I was I do not have proof of that either since I purchased this jacket too big and that was over a year agoSo looks like we are both out of luck##### I really do not want to rip people off and I am more than willing to correct my mistakes, but if you purchase something at your own discretion from a USED clothing site, do your researchBUYERS: Need to be active in there purchasesBe aware of what you're risking buying USED itemsNot everyone in this world is honest and thoroughAsk a lot of questions before purchasingConfirm things in the comments and screen shot so that if something is not as it seems, you have a caseASK ASK ASKIm sorry, but its not just a sellers responsibility to make sure you are satisfied with what you're purchasingTake some action and get all of the infoSELLERS: decide if its worth itPoshmark takes effort and time to really get those salesAccuracy and honesty is the most guarantee you can have on this site and even then its not always enough to satisfy a customerI suggest taking pictures of the items BEFORE sending and using them for a case if the item is returned and damaged(This has yet to happen to me, but found it to be common in the reviews) Make sure to time stamp itBe as thorough in descriptions as possible and remember it is not your responsibility to clarify if the customer has not asked the questionsSite reference is always your BEST betIf you can reference an item from the brand and site it came from, that is all the proof you needGrow up people and take responsibilityBe honest as a seller and be skeptical as a buyerI have made money on clothes that I would have otherwise thrown out after collecting dust in my closetI appreciate that about Poshmark, but there are some flaws and Poshmark should be more active in there buyer/seller relationships when things go crazyThere needs to be proof of seller before sending items so that sellers can be protected from buyers who destroy things because of there remorseSellers should be able to ask as many questions as needed and expect honest answersHigher priced items should NEED proof of purchase so that no one is a victim to price mark ups or fakesSo many things should be improved and the best they got is an "automatic price drop tap"As a customer: I have yet to purchase something, but have had my own experiences with buyers and have a little adviceReally ask the questionsThis is a majority USED clothing site and these things are not discounted because they are brand newI have loved when buyers ask questions because that saves me from a return and them from disappointmentI as a buyer have had lacking descriptions on my items and questions work to clear that upThis is no different than buying from a community page through facebook or a yard sale siteOnly thing that really benefits you here is your safety and guidelines given to youThere is rules and from what I understand they work to really keep the buyers happyNow as a buyer, if you are loyal, thorough, and honest you will also find the same in the sellers you purchase fromIf you lie, cheat, or disobey the system than I guarantee you will be reported, harassed, and possibly suspended from the siteI do not support harassment, but I have seen it happen to othersThis is a community of sellers and some don't take fraud lightlyAs a seller: I have yet to have any issues with scammingI did have someone recently purchase and item on the higher $$$ side and I was worried because the user had previously signed up that morning and purchased my item an hour later with no offers or questionsI was skeptical but everything went perfectlyJust remember that your items are not only on Poshmark, but can be viewed through googleI have had a return and it was by my mistake of mislabeling the listingNo issues there and we where both left happyI did have an experience with a customer who felt I had lied about the size of an itemShe felt it was sized in juniors sizing and left a low review despite the quality of the jacket and being as describedI knew that this was not junior sizing and although I was sympathetic, I did not owe her for her opinionShe later left a review on the direct post and I continued to ignore the commentsShe was very harsh and was not constructiveShe could have filed a return, but I think we both knew that the jacket was labeled as described and if she had done her research she would have found out that the jacket is not in junior sizingI later found that she was trying to sell the same jacket for twice what she paid and had it labeled as XLnot junior xlSo I believe she came to the correct conclusionThis site is a riskIts a also a gameYou have to put in the work and be willing to work with others to get items soldI do not do this as a businessIts just a way to make a few dollars off of lightly used items I no longer wantI have yet to experience a scam, but the second I do I will remove my closet from the siteI have seen enough reviews and horror stories to know that this site is not perfectBewareI wouldn't sell high priced items, I wouldn't sell outside of the site to a customer, and I also wouldn't purchase there boutique clothingIt is way overpriced for how not worth it majority of it is
A person purchased an item from meIt is documented the time and day the buyer was notified of when the item would be shipped along with proof of [redacted] receiptAfter I shipped the item the customer cancels their credit cardsI immediately wrote to posh customer service who didn't get back to me until almost a day laterPoshmark did not do anything about my package being already in transitInstead Poshmark refunded the buyer before the package was even deliveredThey also stated in the email that it's not guarenteed the buyer will return the itemThis buyer got a refund and refused to return my itemCompensation is not the best reward herePoshmark new policy where it makes since should be if an order is canceled once with proof of shipment the buyer must return the item back to the senderOnce information is updated the package is on its way to the sender then a refund should be releasedThis person has my merchandise and got a refundI don't want the moneyAll I wanted Was
bought a bundle from [redacted] and it was supposed to contain pairs of leggingsShe only sent I reached out to her to resolve the errorshe asked if by any chance I would want anything from her closet so she can have another shipping label to printSo, I asked my sister if she wanted anythingShe picked one pair of heels and two topsI paid for it and she was supposed to include the missing leggingsI received the package and it was in a larger envelopeIt was not properly closedThe middle part of the tab was sealed but the ends were not completely intactI opened the package and there was only the heels in thereSo I did not receive the leggings (initially bought) and the tops plus she said she would throw in another top for the troubleI showed my sister the package and she said there is no way those tops fit in that envelope package and there is a very little chance that it would "fall out of the package" in routeThey only gave me $credit and the issue was never resolvedI feel that money is of more importance than customer satisfaction which is such a bummer
Complaint: [redacted] I am rejecting this response because: the account wasn't deleted by me at allThe account was deactivated by themThey are lying due to the fact they don't want to resolve the case in the right mannerI will keep going until I get adequate resolution.Sincerely, [redacted]
Our Marketplace team has noted that they provided this user with a link to reset the password on their accountThe user was then able to log in and redeem their earnings Due to this, we consider the case resolved
I sold an item to a purchaser through the Poshmark app and have not been compensated for the item because I put extra insurance on the item because it is worth $and the item was only insured for $via the Poshmark labelI wrote Poshmark and advised that for order number [redacted] the post office added a different tracking number to the packageThe new tracking number is: [redacted] I requested that the purchaser be advised, and make sure that the order is updated with this information so that payment may be processed to me upon receiptUPS tracking says that the item was received by the purchaserPoshmark then cancelled the transaction because it claims that the item wasn't scanned in its system, and therefore, they thought it was never sentI notified them that the purchaser had received the item
I made a bundle purchase of two items on Oct [redacted] ) Then AFTER the purchase, seller let me know she did not have one of the two items in her possessionShe asked if I would like her to ship the in-stock item first then she would ship the other item later as it came in, or if I could wait until she could ship both items togetherI told her I could wait and to please ship them together in one packageAfter the package was delivered, I saw she had still shipped only one itemI contacted her, and she said she still didn't have the second item and that she didn't want me to wait(My guess is she didn't want the purchase to be automatically cancelled due to delayed shipping)Mind you, she did NOT tell me she would only send one of the items firstThis, she did on her ownHowever, I tried to be nice and agreed to wait another week (which is when she said she'd ship the second item) in good faith, as I have bought from her before and she was a very active
I sold an authentic [redacted] silver bracelet on Poshmark, after the customer received the bracelet decided he does not want it anymore and said it had a scratchBracelt was used and did have a faint hairline scratch could have been there before or could have been scratched by the buyer since they had a change of mindThe bracelet was sent back to me but they buyer did not send back the original [redacted] blue dust pouch that I sent with the original orderI contacted Poshmark several times email and phone to let them know I did not get my item back as it was originally shippedThe buyer did not send me the [redacted] dust pouch, but no one from Poshmark has contacted me backPoshmark has taken money out of my account and refunded the buyer and I did not get my item back as shipped