According to our dispute management team, the customer was last assisted with their inquiry on August 15th, ***, and provided a return label so the item can be sent to our offices for a refundIf the customer has any further questions or concerns regarding this purchase, they may respond directly to our team's last email Due to this, we consider the matter resolved
Charged twice for an item that a seller canceled the order and deleted her selling page$ [redacted] from my accountCharged $ [redacted] for an item and the seller canceled the order after I messaged her about where my order was$ [redacted] from my accountInvestigating everywhere on site for a phone number for Poshmark to resolve this messNo number available and they do not return your internet messagesVery aggravated about this whole situation and will never deal with them againAll I want is my account to be refunded the $ [redacted] they unlawfully took from my account
I have bought and sold items on Poshmark frequentlyI am going to start off speaking as a buyer from other sellers on PoshmarkFirst off, the seller has a week to ship out the itemYou, as a buyer, are paying $for expedited shipping on all orders but yet allow the sellers up to a week to ship out with no repercussionsThe defeats the purpose of paying $for expedited shipping! I would rather pay for shipping if it is going to take a week for the seller to ship an itemSecondly, their return policy is garbage for honest peopleI have spent so much money on Poshmark solely due to the fact that I had found a great deal and purchased right awayThe items in question, I purchased, were my correct sizeHowever, when you get something that is previously used or worn, there is shrinkage, wear, etcPoshmark only allows returns for damaged goods and not something fitting correctlyI am too honest to file a claim that the item was damaged just to returnI have tried to resell the items for a lower price than what I bought them but they ended up being donated to Good WillNow, I am going to speak from a Seller's Perspective: Poshmark is the worst selling platform out thereThey take 20% of your earningsNext, the person who has bought the item has three days to report any damagePoshmark keeps your earnings until the Buyer accepts the itemSometimes, the Buyer just lets it sit and you will at least wait a week to get your fundsThe last thing I want to mention is that someone can "claim" your item is damaged and Poshmark will approve the request for a return no matter whatThey can photoshop the damage, do the damage themselves, etcI have heard of other sellers receiving items that the buyer splattered with paint, so they lost their money and the itemI have never written a Revdex.com customer review but I feel compelled to regarding this companyThere are not enough negative things I can say about Poshmark
The seller, [redacted] ***, filed a formal return dispute in our appUnfortunately, the photo proof that she provided was not sufficient evidence to determine the original condition in which the item was shippedWe resolved the dispute with the seller by providing her with "Posh Credit" as a courtesyFor this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because: I received no solution after submitting videos and pictures of my item sent out in perfect condition and never been returned the same dressThe business has failed to offer any solution and it has been a month nowI have been scammed by Poshmark for $ [redacted] who offers no protection to sellers at all.Sincerely, [redacted]
The buyer did not file a case within the hour timeframe and because of this funds were not put on holdAn email sent to us is not considered a return case filed in the app to hold funds from being releasedIt appears our team has canceled the order on [redacted] and in addition allowed the buyer to keep the order as a one time courtesy Due to this, we consider the case resolved
I sold an item on Poshmark with pictures of the jacket and sizingThe jacket was worn once and in excellent conditionThe woman who purchased it from me previously had purchased the same exact jacket and decided she was going to buy my almost new one and swap it out with her old onePoshmark is now going to allow her to her to send me jacket that is a size bigger than the one that I sent her and they are also going to allow her to send me a jacket with a faulty zipperI have sent them numerous messages and pictures trying to prove that I sent this woman a jacket in the size XS, with a perfectly working zipper and in almost brand new conditionI bought the jacket for [redacted] $ and sold it for [redacted] $, in which I only going to receive 48$Now Poshmark is going to refund this woman her money back and make me take a jacket that has a destroyed zipper, a jacket that is the wrong size and a jacket that is not the one I sent her in the first placePlease help me if you canThank you very much
Do not waste your timeManagement is rude, sellers often unreliable...thought I had found something good, but am deleting app and not looking back for anything
Complaint: [redacted] I am rejecting this response because: It was not simply because the item "didn't fit." If it was the size she had it advertised as, which was incorrect, it would have fita inch waist, nor a inch waist, is not a Why is it okay for someone to advertise something as a size when it is not? I had a size filter on as well, if she would have had them advertised as the correct size I would not have even seen themHer description, of them being marked as 30's but them actually being 28's, was an inaccurate descriptionTo be able to say that, she would have had to measure them, which if you do that, they do not measure to be 28'sTherefore, stating they are miss-marked was an inaccurate description which your guidelines state is disputableShe had them up as 28's, stating they were miss-marked 30'sThat was inaccurateNot because they didn't fit, but I paid for inch waist pants as they were advertised, not inch pants as they actually wereSincerely, [redacted]
Unfortunately, we are unable to verify the actual date of shipment or the date the photos were taken based on a handwritten piece of paper next to the itemRegardless, the photos provided by the seller do not show the specified areasBecause the seller failed to use photos of the actual item itself and only used stock photos in their listing, we have no proof of the item condition before it was shipped to the buyerAdditionally, we have no reason to believe that the buyer damaged the item as she is in good standing with usFor this reason, we consider the case closed
On Oct 2017, I put a bid on an item at PoshmarkThe seller accepted my bid before responding to all my questionsThe seller never responded againI requested to cancel my order because one buyer told me that the seller has too many closets using different namesI reported it to Poshmark immediately and asked to cancel my order instead Poshmark told me to wait daysAfter a day, Poshmark sent me a notification that my item was mailedToday I came home around 2pm after serving food to military unit and saw that my item was delivered in my parcel at 11:58amI was surprised because as I was coming home, I saw our post lady and asked her if I had any package and she just signaled noI had a feeling that something was fishy since I never trusted the seller, I went to my mailbox around 4pm, I took pictures while opening it and no package is thereThe description of the item is large, the parcel is not big enough for the big items that’s why I always get my packages from [redacted] in
Order [redacted] I have purchased a Chanel purse on Poshmark, it was supposed to be delivered a week ago, it was notI contacted Poshmark following the procedure through their website, and was advised to wait until August 2, and then contact them if I do not receive it let them know, which I did, they failed to respond within hours as their rules state, I followed up again, having a bad feeling they are dropping a ball on me and trying to get rid of meFinally, was able to receive response which only indicated to file claim with USPSHowever that is completely not true, as I called USPS I was advised it is sellers/retailers responsability to contact them and open appropriate claim, I was not the one who purchased label from USPS, the duty and contract lays within USPS AND THE DIRECT SELLER WHICH IS POSHMARKHowever Poshmark has dropped the ball on me and sending me faux information and trying to get away with thisThey are not doing anything to help me and I don'
I recently sold a pair of Ariat boots on Poshmark and was informed they would be returned due to a "tear"I received the boots back and they were returned damaged and have a large rip in them which was not there beforeI even had a before picture showing no "tear" in the boot and they still awarded the buyer a refundThere is absolute no seller protection from dishonest buyers and Poshmark does not care about sellers
I purchased a [redacted] handbag for $ [redacted] on PoshmarkThe box I received was damaged and completely torn open on one sideI've provided Poshmark with a letter from my doorman that the package was delivered in such condition, I've provided photos of the damaged box, and a video of me opening the box showing that the handbag was not insideThey told me to file a claim with [redacted] myself but I was unable to do so because Poshmark did not purchase insurance for the full amount I paid which was $***I want my full money backThe box was only insured for $***
I posted a never worn bra and pantie online through PoshMark for $**; 20% of which they take and the rest I keepI sold my set online to a userOnce the package arrived, I received an email saying the customer filed a complaint regarding my saleI knew the item was sent perfectly and exactly as describedPoshmark refunded the customer her money and returned the item back to meOnce I received the item back, there was dead skin still attached to the bra from the person wearing the itemAttached to the pantie, was a pubic hairThe customer either tried it on and decided to return it, or decided to just wear the item to her pleasing and then ship it back three days laterRegardless, she just wanted her money back and not have to resell it herselfI contacted Poshmark with photos showing both items and the damage done to themThey sided with the buyer, refunded her my money, and then gave me $ [redacted] credit to use on their site
Hi- In October I purchase [redacted] wallets which was around $eachI also purchased a [redacted] hand bag for $When I received the wallets it seemed it was non authenticWhen I contacted the seller by Email she had no problems taking it backWhen I contacted the seller for the handbag she automatically blocked me and stated that I was giving her bad ratingsI tried to Dispute it with Poshmark they said only if third party can verifyI went to different stores they all stated that it is against their policy to verify because they are not designersThe stores did state that Poshmark is aware of that
We have communicated with our Operations team and they have noted responding in an email on [redacted] 16th stating that there was a stall in our redemption systemThey resolved the issue and the redemption was sent within 2-days of that time Due to this, we consider the case resolved
The buyer's return dispute case stated the item does not fit him properlyUnfortunately, we do not allow returns based on the item not fitting as expectedWe have no reason to believe the item is not authentic as all the tags are consistent with the brandJust because the item does not fit like other similar items, does not mean the item is not authenticFor this reason, we have closed the return case and consider the case resolved
Initial Business Response / [redacted] (1000, 9, 2016/01/12) */ According to our customer support team, this user has already been refunded for their order We understand your concerns and are fully aware that counterfeit listings still exist on PoshmarkOur moderation team is working hard to remove all products that do not fit our selling guidelines and we are in the process of building an even more robust replica detection system so we can assure you that this issue is a top priority for usWe wanted to thank you for taking the time to report items as they help us keep track of and remove users and items from our system that continually violate our guidelines Due to this, we consider the issue resolved
The app is fine but the customer service is absolutely horrible! They rarely respond to emails and when they do, it's a one word answer! I get that they re already successful so they don't need us, but sheeshI'm shocked it so bad!
According to our dispute management team, the customer was last assisted with their inquiry on August 15th, ***, and provided a return label so the item can be sent to our offices for a refundIf the customer has any further questions or concerns regarding this purchase, they may respond directly to our team's last email Due to this, we consider the matter resolved
Charged twice for an item that a seller canceled the order and deleted her selling page$ [redacted] from my accountCharged $ [redacted] for an item and the seller canceled the order after I messaged her about where my order was$ [redacted] from my accountInvestigating everywhere on site for a phone number for Poshmark to resolve this messNo number available and they do not return your internet messagesVery aggravated about this whole situation and will never deal with them againAll I want is my account to be refunded the $ [redacted] they unlawfully took from my account
I have bought and sold items on Poshmark frequentlyI am going to start off speaking as a buyer from other sellers on PoshmarkFirst off, the seller has a week to ship out the itemYou, as a buyer, are paying $for expedited shipping on all orders but yet allow the sellers up to a week to ship out with no repercussionsThe defeats the purpose of paying $for expedited shipping! I would rather pay for shipping if it is going to take a week for the seller to ship an itemSecondly, their return policy is garbage for honest peopleI have spent so much money on Poshmark solely due to the fact that I had found a great deal and purchased right awayThe items in question, I purchased, were my correct sizeHowever, when you get something that is previously used or worn, there is shrinkage, wear, etcPoshmark only allows returns for damaged goods and not something fitting correctlyI am too honest to file a claim that the item was damaged just to returnI have tried to resell the items for a lower price than what I bought them but they ended up being donated to Good WillNow, I am going to speak from a Seller's Perspective: Poshmark is the worst selling platform out thereThey take 20% of your earningsNext, the person who has bought the item has three days to report any damagePoshmark keeps your earnings until the Buyer accepts the itemSometimes, the Buyer just lets it sit and you will at least wait a week to get your fundsThe last thing I want to mention is that someone can "claim" your item is damaged and Poshmark will approve the request for a return no matter whatThey can photoshop the damage, do the damage themselves, etcI have heard of other sellers receiving items that the buyer splattered with paint, so they lost their money and the itemI have never written a Revdex.com customer review but I feel compelled to regarding this companyThere are not enough negative things I can say about Poshmark
The seller, [redacted] ***, filed a formal return dispute in our appUnfortunately, the photo proof that she provided was not sufficient evidence to determine the original condition in which the item was shippedWe resolved the dispute with the seller by providing her with "Posh Credit" as a courtesyFor this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because: I received no solution after submitting videos and pictures of my item sent out in perfect condition and never been returned the same dressThe business has failed to offer any solution and it has been a month nowI have been scammed by Poshmark for $ [redacted] who offers no protection to sellers at all.Sincerely, [redacted]
The buyer did not file a case within the hour timeframe and because of this funds were not put on holdAn email sent to us is not considered a return case filed in the app to hold funds from being releasedIt appears our team has canceled the order on [redacted] and in addition allowed the buyer to keep the order as a one time courtesy Due to this, we consider the case resolved
I sold an item on Poshmark with pictures of the jacket and sizingThe jacket was worn once and in excellent conditionThe woman who purchased it from me previously had purchased the same exact jacket and decided she was going to buy my almost new one and swap it out with her old onePoshmark is now going to allow her to her to send me jacket that is a size bigger than the one that I sent her and they are also going to allow her to send me a jacket with a faulty zipperI have sent them numerous messages and pictures trying to prove that I sent this woman a jacket in the size XS, with a perfectly working zipper and in almost brand new conditionI bought the jacket for [redacted] $ and sold it for [redacted] $, in which I only going to receive 48$Now Poshmark is going to refund this woman her money back and make me take a jacket that has a destroyed zipper, a jacket that is the wrong size and a jacket that is not the one I sent her in the first placePlease help me if you canThank you very much
Do not waste your timeManagement is rude, sellers often unreliable...thought I had found something good, but am deleting app and not looking back for anything
Complaint: [redacted] I am rejecting this response because: It was not simply because the item "didn't fit." If it was the size she had it advertised as, which was incorrect, it would have fita inch waist, nor a inch waist, is not a Why is it okay for someone to advertise something as a size when it is not? I had a size filter on as well, if she would have had them advertised as the correct size I would not have even seen themHer description, of them being marked as 30's but them actually being 28's, was an inaccurate descriptionTo be able to say that, she would have had to measure them, which if you do that, they do not measure to be 28'sTherefore, stating they are miss-marked was an inaccurate description which your guidelines state is disputableShe had them up as 28's, stating they were miss-marked 30'sThat was inaccurateNot because they didn't fit, but I paid for inch waist pants as they were advertised, not inch pants as they actually wereSincerely, [redacted]
Unfortunately, we are unable to verify the actual date of shipment or the date the photos were taken based on a handwritten piece of paper next to the itemRegardless, the photos provided by the seller do not show the specified areasBecause the seller failed to use photos of the actual item itself and only used stock photos in their listing, we have no proof of the item condition before it was shipped to the buyerAdditionally, we have no reason to believe that the buyer damaged the item as she is in good standing with usFor this reason, we consider the case closed
On Oct 2017, I put a bid on an item at PoshmarkThe seller accepted my bid before responding to all my questionsThe seller never responded againI requested to cancel my order because one buyer told me that the seller has too many closets using different namesI reported it to Poshmark immediately and asked to cancel my order instead Poshmark told me to wait daysAfter a day, Poshmark sent me a notification that my item was mailedToday I came home around 2pm after serving food to military unit and saw that my item was delivered in my parcel at 11:58amI was surprised because as I was coming home, I saw our post lady and asked her if I had any package and she just signaled noI had a feeling that something was fishy since I never trusted the seller, I went to my mailbox around 4pm, I took pictures while opening it and no package is thereThe description of the item is large, the parcel is not big enough for the big items that’s why I always get my packages from [redacted] in
Order [redacted] I have purchased a Chanel purse on Poshmark, it was supposed to be delivered a week ago, it was notI contacted Poshmark following the procedure through their website, and was advised to wait until August 2, and then contact them if I do not receive it let them know, which I did, they failed to respond within hours as their rules state, I followed up again, having a bad feeling they are dropping a ball on me and trying to get rid of meFinally, was able to receive response which only indicated to file claim with USPSHowever that is completely not true, as I called USPS I was advised it is sellers/retailers responsability to contact them and open appropriate claim, I was not the one who purchased label from USPS, the duty and contract lays within USPS AND THE DIRECT SELLER WHICH IS POSHMARKHowever Poshmark has dropped the ball on me and sending me faux information and trying to get away with thisThey are not doing anything to help me and I don'
I recently sold a pair of Ariat boots on Poshmark and was informed they would be returned due to a "tear"I received the boots back and they were returned damaged and have a large rip in them which was not there beforeI even had a before picture showing no "tear" in the boot and they still awarded the buyer a refundThere is absolute no seller protection from dishonest buyers and Poshmark does not care about sellers
I purchased a [redacted] handbag for $ [redacted] on PoshmarkThe box I received was damaged and completely torn open on one sideI've provided Poshmark with a letter from my doorman that the package was delivered in such condition, I've provided photos of the damaged box, and a video of me opening the box showing that the handbag was not insideThey told me to file a claim with [redacted] myself but I was unable to do so because Poshmark did not purchase insurance for the full amount I paid which was $***I want my full money backThe box was only insured for $***
I posted a never worn bra and pantie online through PoshMark for $**; 20% of which they take and the rest I keepI sold my set online to a userOnce the package arrived, I received an email saying the customer filed a complaint regarding my saleI knew the item was sent perfectly and exactly as describedPoshmark refunded the customer her money and returned the item back to meOnce I received the item back, there was dead skin still attached to the bra from the person wearing the itemAttached to the pantie, was a pubic hairThe customer either tried it on and decided to return it, or decided to just wear the item to her pleasing and then ship it back three days laterRegardless, she just wanted her money back and not have to resell it herselfI contacted Poshmark with photos showing both items and the damage done to themThey sided with the buyer, refunded her my money, and then gave me $ [redacted] credit to use on their site
Hi- In October I purchase [redacted] wallets which was around $eachI also purchased a [redacted] hand bag for $When I received the wallets it seemed it was non authenticWhen I contacted the seller by Email she had no problems taking it backWhen I contacted the seller for the handbag she automatically blocked me and stated that I was giving her bad ratingsI tried to Dispute it with Poshmark they said only if third party can verifyI went to different stores they all stated that it is against their policy to verify because they are not designersThe stores did state that Poshmark is aware of that
We have communicated with our Operations team and they have noted responding in an email on [redacted] 16th stating that there was a stall in our redemption systemThey resolved the issue and the redemption was sent within 2-days of that time Due to this, we consider the case resolved
The buyer's return dispute case stated the item does not fit him properlyUnfortunately, we do not allow returns based on the item not fitting as expectedWe have no reason to believe the item is not authentic as all the tags are consistent with the brandJust because the item does not fit like other similar items, does not mean the item is not authenticFor this reason, we have closed the return case and consider the case resolved
Initial Business Response / [redacted] (1000, 9, 2016/01/12) */ According to our customer support team, this user has already been refunded for their order We understand your concerns and are fully aware that counterfeit listings still exist on PoshmarkOur moderation team is working hard to remove all products that do not fit our selling guidelines and we are in the process of building an even more robust replica detection system so we can assure you that this issue is a top priority for usWe wanted to thank you for taking the time to report items as they help us keep track of and remove users and items from our system that continually violate our guidelines Due to this, we consider the issue resolved
The app is fine but the customer service is absolutely horrible! They rarely respond to emails and when they do, it's a one word answer! I get that they re already successful so they don't need us, but sheeshI'm shocked it so bad!