Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ We have conversed with the seller and have refunded them their earnings on May 12th Due to this, we consider this case resolved
Initial Business Response / [redacted] (1000, 6, 2014/10/30) */ Unfortunately, this did not qualify for an "item not as described" return per our guidelinesThe images provided showed the shoes signs of wear and tear, which match up to the pictures provided in the listing and descriptionFor the inconvenience [redacted] was given Posh Credits to use on a future purchaseWe highly encourage prospective buyers to ask as many questions as possible before making a purchase, including additional photos, dimensions, materials, etcAs stated in all of our listings "all sales are final" Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is incorrectThe seller did not mention anything about the wear on the boots nor did the photos show the wearThe seller did a poor job trying to clean them so she should have mentioned this in the descriptionThe photos the seller added were dark too and DID NOT show any of the wearI had to spend extra money to get them in the condition that I believed I was buying them inI don't know how you all are still in business! Every transaction I have had on your site has had an issue and I have NEVER had any issues purchasing item on any other siteYou all allow sellers to use filters which distort the true image of the itemAlso, your automated computer responses are insulting Final Business Response / [redacted] (4000, 10, 2014/11/17) */ This issue has been resolved privately with the user Final Consumer Response / [redacted] (2000, 12, 2014/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ The order was returned to the seller on November 2nd (signature upon delivery confirmed)USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXXWe do not believe that the shipment was emptyWe have requested a formal police report to escalate the issue as the value of the item is considered grand theft Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already told them a dozen times the police said it was a civil matter, as far as I know there is no police report, I will call the police department and ask them, but they said it was up to poshmark to handle it, since it was a transaction that room place on their application Final Business Response / [redacted] (4000, 10, 2015/12/07) */ The seller has been compensated for the ring, notified on NOV 23RD, AT 2:39PM
Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ First off Poshmark does not charge recurring feesWhen completing a purchase on Poshmark users will see "recurring" simply because it is a code used in credit card processingThis code is used to save time, by preventing our users from having to re-enter their credit card information again and againRest assured, there will never be a recurring charge from PoshmarkAdditionally, Poshmark prohibits the sale of replicas or fakesWe take this issue very seriously and do our best to monitor the platform for these items [redacted] was offered a full refund upon returning the item in which she was unhappy withA prepaid, pre-addressed return-shipping label was issued to herUnfortunately this label was never used and the item was never returnedTherefore, no refund was processed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My credit card company was the one who informed of the reoccurring problemI think they should know After weeks of being mishandled by Poshamrk,my credit card finally gave me a permanent refundAlso, since the item was a copyrighted counterfeit and there was only argument from them I do think they should be investigated by the federal authorities since it against federal law to sell this merchandise Once again I will never do business with Poshamrk againI have asked that they close my account, delete my personal information and not contact me again But even after all this, even though I was advised not to return the fake t shirt, I was willing to return it if they would send me a postage paid envelopeWHICH THEY NEVER DID If they treat all their customers like they did me, I don't see how they will stay in business: which may be a good thing!
I have reached out to Poshmark twiceOnce before I made my first sale and once after I made the saleI have been looking to change my email address as it is no longer validI have not once received a replyThere is no way for me to cash out my earnings without verifying my emailThe reason this old email was used was because I logged in through FacebookMy email is incorrectPlease reach out to meMy username is [redacted]
Complaint: [redacted] I am rejecting this response because: Poshmark did not respond to my last email that I sent a week agoThey did not acknowledge the attached two paged proof that I picked up from [redacted] that stated it was in their possessionPoshmark did not acknowledge what I said in my email about how the [redacted] had technical difficulties/ their systems were down and that was why they could not scan the package in front of me This happened one other time and Poshmark advised me to get proof if this ever happened again, which it did and I got proof tooThey also did not answer my question about how to delete my accountThere seems to be a lot of issues with the Post Office and it is impossible to get in touch with Poshmark when as issue arisesBy the time they do respond, it is too late and I am left with bad ratings, unhappy customers, and fighting to get the money from the items I have soldWhen I first started using Poshmark a year ago, customer service would respond within a few hours-a day, but now response times are a week and a half-two weeks and I only revive a response from them if I tell them I am going to report them to the Revdex.comSince the shipping labels they provide says day shipping, waiting a week- two week weeks to receive a response from customer service is not sufficient Sincerely, [redacted]
The last purchases I made with this company were never shippedThe first item that as never shipped was refundedThe second item has not been refundedYou cannot call anyone to get a response and the only way to contact the company is via an emailPer the last correspondence with the company they indicated my refund was issued but when I checked my paypal account the refund was not thereAll I want is my refundHere are my refund details from the company that have yet to be refundedRefund Details Order Placed: Mar 08:34AM Order Status: Cancelled Your total purchase price including shipping of $will be refunded back to you as follows: $back to PayPal account [redacted] )
POSH STOLE MY MONEY!!! THEY STILL WONT REFUND IT!! IT HAS BEEN OVER MONTHS FOR A BANK CARDEMAILED TIMES!! POSHMARK ARE THIEVES!! I have purchased items in the last monthALL purchases have been CANCELED for them selling fakes/replicas (against the law) & Flammable items (Posh "allows" them to be listed & sold but against policy??) THE SELLER THAT SOLD ME THE FLAMMABLE ITEM IS STILL SELLING FLAMMABLE ITEMS! GO FIGURE! Sellers are ALLOWED to just CANCEL the order, or not ship it in daysI received of my refunds I have contacted my bank everyday, and emailed posh times in over weeks nowI still haven't received my refund!! The customer service reps DO NOT READ YOUR WHOLE PROBLEMThey give a generic responseIt is not a whole billing cycle it is a bank card!!! It should have been processed faster, like the other refundsNO RETURN WITH A BANK CARD HAS EVER TAKEN OVER WEEKS!! I am a SUGGESTED USER AND HOST POSH PARTIESI have followed their rules! THIS IS THE THANKS I GET! THEY HAVE STARTED DISTORTING PICTURES THAT HAVE BEEN UPLOADED AND ON SALE FOR MONTHS, MORE AND MORE EVERYDAY ARE DISTORTED! They just don't care anymorethey care about adding Mens and Kids and about making more Money and their 20% I WANT MY MONEY BACK, THEN I AM USING MERCARI AND EBAY
Regarding order [redacted] - "Black Gucci Hoodie"On December 2nd, our team approved the case for a returnHowever, our records show the courtesy return label issued to the buyer has not been used and does not show any tracking updates Additionally, the seller has confirmed they have not received the item backAs the buyer did not return the item within the timeframe, the funds were released to the seller on December 10th, 2017.For this reason, we consider the case closed
I would like a prepaid return label to be emailed to [redacted] and a full refund of $ [redacted] plus the shipping of $ [redacted] of the fraudulent item returned to my [redacted] credit card immediately
I have been trying to reach customer service at Poshmark for the last days with regard to a package that looks to be lostI sold an item to another person on October 5th, The value of the item dictated that the item first go to Poshmark authentication services, after which they would dispatch the authenticated item to the buyerI handed over the package containing the item on October 9, via day shipping (label provided by Poshmark)The item began travelling hroigh the USPS system on the same dayI continued to receive updates on the the package, it appeared to reroute once or twice and has finally now stopped tracking all togetherMy issue is that I've been trying to reach Poshmark to assist with this problem, and I'm getting no response from themAdditionally I've been in contact via Poshmark app with the buyer, who is also anxiously awaiting the item, but is growing impatient and frustratedMy last message to her is that I'm trying to reach Poshmark via [redacted]
Because our guidelines states that used makeup can not be sold on our platform - due to hygienic reasons, Poshmark is unable to provide the seller their earnings as redeemable creditsHowever, as a courtesy, we have provided the user their earnings in Posh CreditsDue to this, we consider the case resolved
Absolute Jokebought an item for my daughter and got zero response from sellerRepeatedly tried to contact poshmark and the sellerNo ResponseEVER Had to make a claim with paypal to get my money backIf you are thinking about using poshmark, do yourself a favor and RUN
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ According to our system, we have proceeded to release the seller their earning in August Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the "redemption" section on my Poshmark account it states "8/23/check mailed"As of today 9/4/I have not received a check from Poshmark so the matter is not resolved until I receive the check Final Business Response / [redacted] (4000, 19, 2015/10/21) */ Hi ***, Thanks so much for reaching out! The check bounced due to issues with the user's information, so we manually transferred the money to the user via PayPal and have emails confirming that she has received her funds and that the matter is settledShe has also since deleted her account with Poshmark so she is no longer one of our usersPlease let me know if you need any further info! Thanks again and Happy Friday! Hi ***, I forgot to mention, in addition to her funds, as a courtesy to the user, we also sent her the $in fees she requested Hope that helps clear the matter upThanks! Best, [redacted] Final Consumer Response / [redacted] (2000, 21, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) After much time and effort on my part I did finally received what was due to mePoshmark does not accept blame on their partTheir BOUNCED CHECK TO ME HAD NOTHING TO DO WITH ISSUES WITH MY INFORMATION AND THERE WERE NEVER EMAILS SENT FROM ME CONFIRMING RECEIPT OF FUNDSWHY THIS COMPANY HAS SUCH TROUBLE WITH HONESTY AND CLARITY IS UNCLEAR BUT I CONTINUE TO WARN OTHERS, BUYERS AND SELLERS TO BEWARE OF THIS COMPANYMANY COMPLAINTS HERE AND ON SOCIAL MEDIA
I sold items on the platform, I had a balance of $ [redacted] I asked for my deposit to be placed into my bank checking account on [redacted] , I didn't receive the deposit so I have contacted my bank several timesThey do not have a pending deposit from themI have tried to contact Poshmark through their email system several times between the 18th and today with no response from them as to what is happening, if they are looking into the problem, etcThey are (in my opinion) ignoring the fact they owe the money and are just not respondingI feel this company is stealing the money and just hoping that I will get fed up and just go awayPlease assist with my situation
Poshmark app states" We think you'll find selling on Poshmark so easy that you'll wonder why you haven't tried it before." Poshmark makes everything so difficult, especially their customer serviceI just started on Poshmark about one month ago and had some good sales, then all of a sudden Poshmark decides not to allow me to list any more of my items - apparently, PM believes my items are replicas Poshmark is so wrong! My items are authentic and I take great pride on my items as I am an educated person that knows the difference between fake and authenticI have sent so many emails and they cannot give me a good answer nor try to resolve the issueNow reading all the complaints, PM seriously doesn't care about the sellers, which need I remind them, this is how they are making moneyPoshmark is only looking out for themselves and not the consumer, which is a huge disappointmentPoshmark make it right for all! If you know you cannot handle the amount of sellers/buyers, then stop accepting new sellers until EVERYTHING is resolved, especially customer service
Poshmark does investigate sellers that repeatedly do not ship orders and takes action on their account including restrictionOur records show that full refunds have been issued for all cancelled orders Due to this, we consider the case resolved
According to our system, the customer's account in question was deleted by themselves on [redacted] 5th, ***Once an account is deleted by a user, the action cannot be reversedWe recommend the customer contact our customer support team at [email protected] for further assistance Due to this, we consider the matter resolved
Regarding order # [redacted] , the user listed the total length size to be inches ( as stated within the listing )The buyer provided a photo of the length measurements to be inchesAs such, our team was forced to approve the caseFor this reason, we consider the case closed
Initial Business Response / [redacted] (1000, 5, 2015/05/22) */ We have conversed with the seller and have refunded them their earnings on May 12th Due to this, we consider this case resolved
Initial Business Response / [redacted] (1000, 6, 2014/10/30) */ Unfortunately, this did not qualify for an "item not as described" return per our guidelinesThe images provided showed the shoes signs of wear and tear, which match up to the pictures provided in the listing and descriptionFor the inconvenience [redacted] was given Posh Credits to use on a future purchaseWe highly encourage prospective buyers to ask as many questions as possible before making a purchase, including additional photos, dimensions, materials, etcAs stated in all of our listings "all sales are final" Initial Consumer Rebuttal / [redacted] (3000, 8, 2014/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is incorrectThe seller did not mention anything about the wear on the boots nor did the photos show the wearThe seller did a poor job trying to clean them so she should have mentioned this in the descriptionThe photos the seller added were dark too and DID NOT show any of the wearI had to spend extra money to get them in the condition that I believed I was buying them inI don't know how you all are still in business! Every transaction I have had on your site has had an issue and I have NEVER had any issues purchasing item on any other siteYou all allow sellers to use filters which distort the true image of the itemAlso, your automated computer responses are insulting Final Business Response / [redacted] (4000, 10, 2014/11/17) */ This issue has been resolved privately with the user Final Consumer Response / [redacted] (2000, 12, 2014/11/19) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 6, 2015/11/19) */ The order was returned to the seller on November 2nd (signature upon delivery confirmed)USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXXWe do not believe that the shipment was emptyWe have requested a formal police report to escalate the issue as the value of the item is considered grand theft Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already told them a dozen times the police said it was a civil matter, as far as I know there is no police report, I will call the police department and ask them, but they said it was up to poshmark to handle it, since it was a transaction that room place on their application Final Business Response / [redacted] (4000, 10, 2015/12/07) */ The seller has been compensated for the ring, notified on NOV 23RD, AT 2:39PM
Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ First off Poshmark does not charge recurring feesWhen completing a purchase on Poshmark users will see "recurring" simply because it is a code used in credit card processingThis code is used to save time, by preventing our users from having to re-enter their credit card information again and againRest assured, there will never be a recurring charge from PoshmarkAdditionally, Poshmark prohibits the sale of replicas or fakesWe take this issue very seriously and do our best to monitor the platform for these items [redacted] was offered a full refund upon returning the item in which she was unhappy withA prepaid, pre-addressed return-shipping label was issued to herUnfortunately this label was never used and the item was never returnedTherefore, no refund was processed Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) My credit card company was the one who informed of the reoccurring problemI think they should know After weeks of being mishandled by Poshamrk,my credit card finally gave me a permanent refundAlso, since the item was a copyrighted counterfeit and there was only argument from them I do think they should be investigated by the federal authorities since it against federal law to sell this merchandise Once again I will never do business with Poshamrk againI have asked that they close my account, delete my personal information and not contact me again But even after all this, even though I was advised not to return the fake t shirt, I was willing to return it if they would send me a postage paid envelopeWHICH THEY NEVER DID If they treat all their customers like they did me, I don't see how they will stay in business: which may be a good thing!
I have reached out to Poshmark twiceOnce before I made my first sale and once after I made the saleI have been looking to change my email address as it is no longer validI have not once received a replyThere is no way for me to cash out my earnings without verifying my emailThe reason this old email was used was because I logged in through FacebookMy email is incorrectPlease reach out to meMy username is [redacted]
Our records show that due to the delay, the order was cancelled and a full refund was issued to the buyer Due to this, we consider the case resolved
Complaint: [redacted] I am rejecting this response because: Poshmark did not respond to my last email that I sent a week agoThey did not acknowledge the attached two paged proof that I picked up from [redacted] that stated it was in their possessionPoshmark did not acknowledge what I said in my email about how the [redacted] had technical difficulties/ their systems were down and that was why they could not scan the package in front of me This happened one other time and Poshmark advised me to get proof if this ever happened again, which it did and I got proof tooThey also did not answer my question about how to delete my accountThere seems to be a lot of issues with the Post Office and it is impossible to get in touch with Poshmark when as issue arisesBy the time they do respond, it is too late and I am left with bad ratings, unhappy customers, and fighting to get the money from the items I have soldWhen I first started using Poshmark a year ago, customer service would respond within a few hours-a day, but now response times are a week and a half-two weeks and I only revive a response from them if I tell them I am going to report them to the Revdex.comSince the shipping labels they provide says day shipping, waiting a week- two week weeks to receive a response from customer service is not sufficient Sincerely, [redacted]
The last purchases I made with this company were never shippedThe first item that as never shipped was refundedThe second item has not been refundedYou cannot call anyone to get a response and the only way to contact the company is via an emailPer the last correspondence with the company they indicated my refund was issued but when I checked my paypal account the refund was not thereAll I want is my refundHere are my refund details from the company that have yet to be refundedRefund Details Order Placed: Mar 08:34AM Order Status: Cancelled Your total purchase price including shipping of $will be refunded back to you as follows: $back to PayPal account [redacted] )
POSH STOLE MY MONEY!!! THEY STILL WONT REFUND IT!! IT HAS BEEN OVER MONTHS FOR A BANK CARDEMAILED TIMES!! POSHMARK ARE THIEVES!! I have purchased items in the last monthALL purchases have been CANCELED for them selling fakes/replicas (against the law) & Flammable items (Posh "allows" them to be listed & sold but against policy??) THE SELLER THAT SOLD ME THE FLAMMABLE ITEM IS STILL SELLING FLAMMABLE ITEMS! GO FIGURE! Sellers are ALLOWED to just CANCEL the order, or not ship it in daysI received of my refunds I have contacted my bank everyday, and emailed posh times in over weeks nowI still haven't received my refund!! The customer service reps DO NOT READ YOUR WHOLE PROBLEMThey give a generic responseIt is not a whole billing cycle it is a bank card!!! It should have been processed faster, like the other refundsNO RETURN WITH A BANK CARD HAS EVER TAKEN OVER WEEKS!! I am a SUGGESTED USER AND HOST POSH PARTIESI have followed their rules! THIS IS THE THANKS I GET! THEY HAVE STARTED DISTORTING PICTURES THAT HAVE BEEN UPLOADED AND ON SALE FOR MONTHS, MORE AND MORE EVERYDAY ARE DISTORTED! They just don't care anymorethey care about adding Mens and Kids and about making more Money and their 20% I WANT MY MONEY BACK, THEN I AM USING MERCARI AND EBAY
Regarding order [redacted] - "Black Gucci Hoodie"On December 2nd, our team approved the case for a returnHowever, our records show the courtesy return label issued to the buyer has not been used and does not show any tracking updates Additionally, the seller has confirmed they have not received the item backAs the buyer did not return the item within the timeframe, the funds were released to the seller on December 10th, 2017.For this reason, we consider the case closed
I would like a prepaid return label to be emailed to [redacted] and a full refund of $ [redacted] plus the shipping of $ [redacted] of the fraudulent item returned to my [redacted] credit card immediately
I have been trying to reach customer service at Poshmark for the last days with regard to a package that looks to be lostI sold an item to another person on October 5th, The value of the item dictated that the item first go to Poshmark authentication services, after which they would dispatch the authenticated item to the buyerI handed over the package containing the item on October 9, via day shipping (label provided by Poshmark)The item began travelling hroigh the USPS system on the same dayI continued to receive updates on the the package, it appeared to reroute once or twice and has finally now stopped tracking all togetherMy issue is that I've been trying to reach Poshmark to assist with this problem, and I'm getting no response from themAdditionally I've been in contact via Poshmark app with the buyer, who is also anxiously awaiting the item, but is growing impatient and frustratedMy last message to her is that I'm trying to reach Poshmark via [redacted]
Because our guidelines states that used makeup can not be sold on our platform - due to hygienic reasons, Poshmark is unable to provide the seller their earnings as redeemable creditsHowever, as a courtesy, we have provided the user their earnings in Posh CreditsDue to this, we consider the case resolved
Absolute Jokebought an item for my daughter and got zero response from sellerRepeatedly tried to contact poshmark and the sellerNo ResponseEVER Had to make a claim with paypal to get my money backIf you are thinking about using poshmark, do yourself a favor and RUN
Initial Business Response / [redacted] (1000, 5, 2015/09/03) */ According to our system, we have proceeded to release the seller their earning in August Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the "redemption" section on my Poshmark account it states "8/23/check mailed"As of today 9/4/I have not received a check from Poshmark so the matter is not resolved until I receive the check Final Business Response / [redacted] (4000, 19, 2015/10/21) */ Hi ***, Thanks so much for reaching out! The check bounced due to issues with the user's information, so we manually transferred the money to the user via PayPal and have emails confirming that she has received her funds and that the matter is settledShe has also since deleted her account with Poshmark so she is no longer one of our usersPlease let me know if you need any further info! Thanks again and Happy Friday! Hi ***, I forgot to mention, in addition to her funds, as a courtesy to the user, we also sent her the $in fees she requested Hope that helps clear the matter upThanks! Best, [redacted] Final Consumer Response / [redacted] (2000, 21, 2015/10/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) After much time and effort on my part I did finally received what was due to mePoshmark does not accept blame on their partTheir BOUNCED CHECK TO ME HAD NOTHING TO DO WITH ISSUES WITH MY INFORMATION AND THERE WERE NEVER EMAILS SENT FROM ME CONFIRMING RECEIPT OF FUNDSWHY THIS COMPANY HAS SUCH TROUBLE WITH HONESTY AND CLARITY IS UNCLEAR BUT I CONTINUE TO WARN OTHERS, BUYERS AND SELLERS TO BEWARE OF THIS COMPANYMANY COMPLAINTS HERE AND ON SOCIAL MEDIA
I sold items on the platform, I had a balance of $ [redacted] I asked for my deposit to be placed into my bank checking account on [redacted] , I didn't receive the deposit so I have contacted my bank several timesThey do not have a pending deposit from themI have tried to contact Poshmark through their email system several times between the 18th and today with no response from them as to what is happening, if they are looking into the problem, etcThey are (in my opinion) ignoring the fact they owe the money and are just not respondingI feel this company is stealing the money and just hoping that I will get fed up and just go awayPlease assist with my situation
Poshmark app states" We think you'll find selling on Poshmark so easy that you'll wonder why you haven't tried it before." Poshmark makes everything so difficult, especially their customer serviceI just started on Poshmark about one month ago and had some good sales, then all of a sudden Poshmark decides not to allow me to list any more of my items - apparently, PM believes my items are replicas Poshmark is so wrong! My items are authentic and I take great pride on my items as I am an educated person that knows the difference between fake and authenticI have sent so many emails and they cannot give me a good answer nor try to resolve the issueNow reading all the complaints, PM seriously doesn't care about the sellers, which need I remind them, this is how they are making moneyPoshmark is only looking out for themselves and not the consumer, which is a huge disappointmentPoshmark make it right for all! If you know you cannot handle the amount of sellers/buyers, then stop accepting new sellers until EVERYTHING is resolved, especially customer service
Poshmark does investigate sellers that repeatedly do not ship orders and takes action on their account including restrictionOur records show that full refunds have been issued for all cancelled orders Due to this, we consider the case resolved
According to our system, the customer's account in question was deleted by themselves on [redacted] 5th, ***Once an account is deleted by a user, the action cannot be reversedWe recommend the customer contact our customer support team at [email protected] for further assistance Due to this, we consider the matter resolved
Regarding order # [redacted] , the user listed the total length size to be inches ( as stated within the listing )The buyer provided a photo of the length measurements to be inchesAs such, our team was forced to approve the caseFor this reason, we consider the case closed