I have been a seller on Poshmark for many monthsI have sold nearly items and I am top rater seller, who has sold without incident/issues .until last weekOn Friday, September 21, 2018, I sent out a discounted offer to all likers on a pair of UGG boots I was sellingWithin about an hour or so of the offer going out, they were purchased by one of the likersRe: my listing – These UGG boots are the “highest ticket” item I had for sellThey retailed for over $These boots were new and unusedNever worn, in original box, in original tissue paper, still had stickers on bottom of bootsI posted photos from all angles (photos is the site maximum) of the bootsThere were no defects and no damageThey are authenticThese boots sold for a steep discount and a shipping discount - $I would have received $(after Poshmark’s fees/cut) for the itemThe buyer accepted my offerShe asked no questions about my listing, expressed no concerns(This will be relevant later
I ordered a dress from Poshmark, when I received it, it was covered in BLOOD STAINS and dirtMy return was approved, however it was approved on 11/- the day after I left on a trip out of the country with no access to emailMy closet was on a vacation hold at the time, and I have submitted my trip information to Poshmark as proofApparently, they can take more than a week to reply to issues, but you are required to ship items that were not as described back within daysI completely understand if I just decided not to ship, but I had no way of knowing that the return was approved, and no way to ship the item backAs soon as I returned to the US (Saturday, 11/at 11:PM CT), I sent an email to Poshmark stating that I could ship the item back Monday morning (11/26)I sent another email later in the week as I never heard backI sent a [redacted] message on 11/and didn't hear backI tweeted at Poshmark on 12/and again on 12/Minutes after sending the second tweet, I rec
Initial Business Response / [redacted] (4000, 8, 2015/01/21) */ This issue has been resolved with the customer Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive my refund after weeks of believing nothing would be doneMy lesson learned is that one should never purchase an expensive item from poshmark as they have the right to deny you a refundI would use paypal for larger purchases as you are protected if the item received is flawed and you can prove that
We have re-reviewed our prior communication and confirmed that the previously mentioned dates are correct and were successfully sentWe recommend checking your email Spam folder if you never received the prior emails In addition, a member of our disputes team reached out today because the package is lost in transitWe issued full earnings to the seller for this order, as well as re-sent the pictures from the buyer's claim Due to this, we consider the case resolved
Sold an item on Poshmark a week agoThe buyer has had the item since Monday (it was delivered)It's been three days & I still haven't been paid because the buyer still hasn't accepted itSo, while the buyer is out partying it up in a pair pants that are still technically mine, I have nothing to show for itDo not do business with this company!! It's a rip off!
As previously stated, we were unable to determine the original condition of the item based on the photos the seller providedAdditionally, the buyer provided photo proof of the packaging which leads us to believe that the item may have been damaged in transit as it was not properly packagedWe recommend that all our sellers ship fragile items (such as jewelry) in a box and not a paper mailer/envelope to avoid damage by [redacted] while in transitIf the item is not properly packaged, the onus falls on the seller since they are the ones that packaged/shipped the item to the buyerAgain, we have no reason to believe the item was damaged or swapped by the buyerFor this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because: There was NO photo of size in the listing The header said size which is a misrepresentation!Sincerely, [redacted]
I purchased a handbag that was grossly misrepresentedI submitted for a return They went on to say to say that they need to create a case and look into the purchase and merchandiseWell, that was a week agoIf I don't hear from someone soon on the status I will be forced to take another route to get my money backthis is the first timethe purchase merchandis e and it will be the LAST TIME !!! Do not waste your time or moneyOh and one last noteThere are people that are clearly selling replicas trying to get authentic pricesBEWARE Signed, Extremely frustrated consumer
Poshmark has withheld separate deposits of my earnings totaling $ [redacted] from sales on their website for over days now and from which they have already deducted their 20% fees fromI have tried to resolve this via email, telephone, and [redacted] to both their customer service and their CEO but to no availThey wait several days to respond via email and always repeat the same thing but refuse to release my deposits to my bank account which shows as pending on their websiteThey have admitted that they are not releasing my earnings even though they took their fees and I cannot get anyone to help me to resolve this issue on their end
It looks like all the orders have been canceled and the buyer has been issued a refundThe only two orders that are still in pending but assigned to our Manager is order no [redacted] and [redacted] The buyer will receive an email from our Marketplace Operations Manager, ***Moving forward, we ask that the buyer does not accept an order and file a return case within the days of receiving the orderFor these reasons, we consider the case resolved
Username : [redacted] It has been days and I have sent emails regarding my most recent refund for $for a paid of glasses that were not shipped out to me at allI cancelled my order and still have yet to receive the refundYou guys do not answer by phone and I want my money back since I have this charge on my bank statement and want my refund for having no product
Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ After a thorough investigation this case has been resolved and the seller has been compensated for her sunglasses Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Poshmark has resolved this issue in a very professional matter after a secondary investigation was put in placeI have been compensated for my sunglasses
Complaint: [redacted] I am rejecting this response because: Can you please read all of the past email messages regarding this LemLem beach coverup? Your app did not allow me to submit pictures the next day AFTER I got my item since I previously submitted a complaint that I did not get the item since a neighbor had itOnce I got it from my neightbor (the postal person delivered it to them instead of in my box), I informed you that same night and then emailed you pictures in daylight the next morning, and told you that your app was not accepting my photosPlease re-read all of my emails--I should have been allowed to submit photos of this defective coverup, but your app did not allow me to, even though you guys emailed me telling me I had X days to check w my neighbors to get the item and I finally found itIt seems like if you file on your app that you didn't get an item, then get it, it doesn't then allow you to also submit photos if it is defectiveI fail to understand why hours and lots of emailing over months you are failing to understandI'm extremely upset and do not want this LemLem dress as the seller said it is brand new but theres tons of issues w it and its practically falling apartI want a $refund and will return to you I asked several times to speak in person to a manager about this-- and then to pass it to a Engineer/technical product manager--since your app has a lot of short comings for thigns such as this Sincerely,Holly [redacted]
According to our customer support team, since the package was shipped and began tracking after it was cancelled, we compensated the seller’s earnings from the sale as a courtesy Additionally, the customer may view her current redeemable balance by going into her account page and clicking on My BalanceIf they have any further questions or concerns regarding their earnings, they may contact our team at [email protected] Due to this, we consider the matter resolved
I ordered a pair of [redacted] Sneakers from a seller on Poshmark.comThese shoes were advertised to be a women's size which is the size I wearWhen I received them I discovered they were far too smallI never "accepted" the charge for the merchandise because I knew I would need to return the shoesPoshmark informed me that the shoes were a Eurropean Size which is the equivalent of a US size and as far as they were concerned: case closedI went online and found [redacted] own size chartTheir chart states a is equivalent to a I sent a copy of the chart to Poshmark asking them again for a refundI did not believe the seller misrepresented the shoe size on purpose, however the shoe size was misrepresented an I own a pair of secondhand shoes that cost $ [redacted] that I cannot wearAs far as Poshmark's response goes once I sent the [redacted] shoe size chart, well, there wasn't oneThey continue to ignore meI sent in a new query about returning the shoes and they stated that a
Complaint: [redacted] I am rejecting this response because: I have repeatedly asked Poshmark ( [redacted] and [redacted] were the persons communicating with me over email) to apologize for 1) claim of expertise in designer brand authentication when they were clearly relying on random google images to authenticate items, and 2) sabotaging the sale of my authentic [redacted] bag due to their lack of knowledge on the bagI have asked them to apologize both to me and the buyer who is also a victim as she was denied the chance to purchase the product she wantedI feel that my reputation on Poshmark is ruined due to no fault of my ownOther users will now think that I tried to sell a counterfeitThis may negatively affect my ability to sell thebag on other websitesThe only redress for me is for Poshmark to admit their mistake and apologizeSincerely, [redacted] ***
I have been selling on Poshmark since March of this year and until recently, I had zero problems with any customers or Post all started to come apart with the sale of pieces of clip on hair extensionsthis chick hinted at me for weeks that she really wanted the hair, but couldn't afford them(they were bucks)So I lowered them for this woman, she paid, I shippeda week later I received an email from Posh stating that I had a "case" against me on this hair!...the woman stated she has super thin hair, and that (little pieces) wouldn't make her hair thicker...(umm pieces)they said they were giving her back her money!...no one asked me if I wanted to defend myself and the product, just "we're giving her the money back"...WHAT?...I sent an email directly back stating I hadn't misrepresented this product ever, along with all photos....I got nothing from them Then I wake up this morning to Posh saying another "case" has opened against me for selling fake Victoria's Secret body spray!!...I even included the original skew number on the bottle, and the original $price tag!...and I even sent her the $body lotion as a bundle all for only $10!so I sent the following email to Posh todayto Poshmark To Whom this may concern, I have been receiving emails from your company that accuse me of selling "fake" waresYou have sided with buyers, without ever "asking" me to provide any proof so I can defend myself As a result, I am emailing you to ask your company to review all information "I" have on the 22" clip on pc hair set, the "Victoria's Secret" Love Spell body spray and lotion set, and any makeup palettes I have for saleI want you to ask the perfume customer to send you a photo I purposely left on the bottom of the bottle that has both the VS skew number and the $price tagyea, price tagAlso, at not time did I ever misinform ANYONE about the 22" hair!, I was asked a question from another posher about my 30" long hair...it weighed to gramsNot the piece hairFurther, it's not my fault the the person who bought it is folically challenged, it's pieces of clip on strands of hair, not a bundle of weave in hairI am including pictures of these products I had for sale so you can see what I'm saying is the Gods honest truth also, I do expect to get your photos, and everything you have on file that proves me wrongseems fair to me Now, as to the eye shadow palettes, lipsticks, etcREAL!...ALL OF THEMbut I will help you out weeding out all your other poshers with fakes, oh, but then you must have already done that, right? I am considering this lack of evidence on your part regarding my "dishonesty" to be harassment and without your evidence, I will consider any missing funds in my accounts nothing short of theft, and will proceed with my AttorneyThank you [redacted] I am closing my store this weekend, and selling somewhere elseI also contacted an Attorney who tells me they cannot hold any money I have coming to me,($220) nor can they take funds from my accounts NEVER SELL ON POSHMARK!...HORRID SELLER PROTECTION, NO COMMUNICATION, AND SLOW PAYMENTS! ***
Regarding order [redacted] , the order has been cancelled and the user has been refunded the total amount of $on February 3rd, For this reason we consider the case closed
According to our dispute management team, an agent has contacted the customer and provided a prepaid shipping label so the item can be sent to our headquarters for a refundIf the customer has any further questions or concerns, they may respond directly to the email Due to this, we consider the matter resolved
The buyer did not file a return case in the app within the given hour timeframeAs our policy stated, a return case must be filed in the order within hours for our team to review the return and determine if the order qualifies for a returnBecause the buyer did not file a case, the funds have been released to the sellerWe see that our team member have reached out to the buyer and let the buyer return the item to our office for a full refundOnce we receive the item in our office, we will refund the buyerFor this reason, we consider the case resolved
I have been a seller on Poshmark for many monthsI have sold nearly items and I am top rater seller, who has sold without incident/issues .until last weekOn Friday, September 21, 2018, I sent out a discounted offer to all likers on a pair of UGG boots I was sellingWithin about an hour or so of the offer going out, they were purchased by one of the likersRe: my listing – These UGG boots are the “highest ticket” item I had for sellThey retailed for over $These boots were new and unusedNever worn, in original box, in original tissue paper, still had stickers on bottom of bootsI posted photos from all angles (photos is the site maximum) of the bootsThere were no defects and no damageThey are authenticThese boots sold for a steep discount and a shipping discount - $I would have received $(after Poshmark’s fees/cut) for the itemThe buyer accepted my offerShe asked no questions about my listing, expressed no concerns(This will be relevant later
I ordered a dress from Poshmark, when I received it, it was covered in BLOOD STAINS and dirtMy return was approved, however it was approved on 11/- the day after I left on a trip out of the country with no access to emailMy closet was on a vacation hold at the time, and I have submitted my trip information to Poshmark as proofApparently, they can take more than a week to reply to issues, but you are required to ship items that were not as described back within daysI completely understand if I just decided not to ship, but I had no way of knowing that the return was approved, and no way to ship the item backAs soon as I returned to the US (Saturday, 11/at 11:PM CT), I sent an email to Poshmark stating that I could ship the item back Monday morning (11/26)I sent another email later in the week as I never heard backI sent a [redacted] message on 11/and didn't hear backI tweeted at Poshmark on 12/and again on 12/Minutes after sending the second tweet, I rec
Initial Business Response / [redacted] (4000, 8, 2015/01/21) */ This issue has been resolved with the customer Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive my refund after weeks of believing nothing would be doneMy lesson learned is that one should never purchase an expensive item from poshmark as they have the right to deny you a refundI would use paypal for larger purchases as you are protected if the item received is flawed and you can prove that
We have re-reviewed our prior communication and confirmed that the previously mentioned dates are correct and were successfully sentWe recommend checking your email Spam folder if you never received the prior emails In addition, a member of our disputes team reached out today because the package is lost in transitWe issued full earnings to the seller for this order, as well as re-sent the pictures from the buyer's claim Due to this, we consider the case resolved
Sold an item on Poshmark a week agoThe buyer has had the item since Monday (it was delivered)It's been three days & I still haven't been paid because the buyer still hasn't accepted itSo, while the buyer is out partying it up in a pair pants that are still technically mine, I have nothing to show for itDo not do business with this company!! It's a rip off!
As previously stated, we were unable to determine the original condition of the item based on the photos the seller providedAdditionally, the buyer provided photo proof of the packaging which leads us to believe that the item may have been damaged in transit as it was not properly packagedWe recommend that all our sellers ship fragile items (such as jewelry) in a box and not a paper mailer/envelope to avoid damage by [redacted] while in transitIf the item is not properly packaged, the onus falls on the seller since they are the ones that packaged/shipped the item to the buyerAgain, we have no reason to believe the item was damaged or swapped by the buyerFor this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because: There was NO photo of size in the listing The header said size which is a misrepresentation!Sincerely, [redacted]
I purchased a handbag that was grossly misrepresentedI submitted for a return They went on to say to say that they need to create a case and look into the purchase and merchandiseWell, that was a week agoIf I don't hear from someone soon on the status I will be forced to take another route to get my money backthis is the first timethe purchase merchandis e and it will be the LAST TIME !!! Do not waste your time or moneyOh and one last noteThere are people that are clearly selling replicas trying to get authentic pricesBEWARE Signed, Extremely frustrated consumer
Poshmark has withheld separate deposits of my earnings totaling $ [redacted] from sales on their website for over days now and from which they have already deducted their 20% fees fromI have tried to resolve this via email, telephone, and [redacted] to both their customer service and their CEO but to no availThey wait several days to respond via email and always repeat the same thing but refuse to release my deposits to my bank account which shows as pending on their websiteThey have admitted that they are not releasing my earnings even though they took their fees and I cannot get anyone to help me to resolve this issue on their end
It looks like all the orders have been canceled and the buyer has been issued a refundThe only two orders that are still in pending but assigned to our Manager is order no [redacted] and [redacted] The buyer will receive an email from our Marketplace Operations Manager, ***Moving forward, we ask that the buyer does not accept an order and file a return case within the days of receiving the orderFor these reasons, we consider the case resolved
Username : [redacted] It has been days and I have sent emails regarding my most recent refund for $for a paid of glasses that were not shipped out to me at allI cancelled my order and still have yet to receive the refundYou guys do not answer by phone and I want my money back since I have this charge on my bank statement and want my refund for having no product
Initial Business Response / [redacted] (1000, 5, 2014/07/28) */ After a thorough investigation this case has been resolved and the seller has been compensated for her sunglasses Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Poshmark has resolved this issue in a very professional matter after a secondary investigation was put in placeI have been compensated for my sunglasses
Complaint: [redacted] I am rejecting this response because: Can you please read all of the past email messages regarding this LemLem beach coverup? Your app did not allow me to submit pictures the next day AFTER I got my item since I previously submitted a complaint that I did not get the item since a neighbor had itOnce I got it from my neightbor (the postal person delivered it to them instead of in my box), I informed you that same night and then emailed you pictures in daylight the next morning, and told you that your app was not accepting my photosPlease re-read all of my emails--I should have been allowed to submit photos of this defective coverup, but your app did not allow me to, even though you guys emailed me telling me I had X days to check w my neighbors to get the item and I finally found itIt seems like if you file on your app that you didn't get an item, then get it, it doesn't then allow you to also submit photos if it is defectiveI fail to understand why hours and lots of emailing over months you are failing to understandI'm extremely upset and do not want this LemLem dress as the seller said it is brand new but theres tons of issues w it and its practically falling apartI want a $refund and will return to you I asked several times to speak in person to a manager about this-- and then to pass it to a Engineer/technical product manager--since your app has a lot of short comings for thigns such as this Sincerely,Holly [redacted]
According to our customer support team, since the package was shipped and began tracking after it was cancelled, we compensated the seller’s earnings from the sale as a courtesy Additionally, the customer may view her current redeemable balance by going into her account page and clicking on My BalanceIf they have any further questions or concerns regarding their earnings, they may contact our team at [email protected] Due to this, we consider the matter resolved
I ordered a pair of [redacted] Sneakers from a seller on Poshmark.comThese shoes were advertised to be a women's size which is the size I wearWhen I received them I discovered they were far too smallI never "accepted" the charge for the merchandise because I knew I would need to return the shoesPoshmark informed me that the shoes were a Eurropean Size which is the equivalent of a US size and as far as they were concerned: case closedI went online and found [redacted] own size chartTheir chart states a is equivalent to a I sent a copy of the chart to Poshmark asking them again for a refundI did not believe the seller misrepresented the shoe size on purpose, however the shoe size was misrepresented an I own a pair of secondhand shoes that cost $ [redacted] that I cannot wearAs far as Poshmark's response goes once I sent the [redacted] shoe size chart, well, there wasn't oneThey continue to ignore meI sent in a new query about returning the shoes and they stated that a
Complaint: [redacted] I am rejecting this response because: I have repeatedly asked Poshmark ( [redacted] and [redacted] were the persons communicating with me over email) to apologize for 1) claim of expertise in designer brand authentication when they were clearly relying on random google images to authenticate items, and 2) sabotaging the sale of my authentic [redacted] bag due to their lack of knowledge on the bagI have asked them to apologize both to me and the buyer who is also a victim as she was denied the chance to purchase the product she wantedI feel that my reputation on Poshmark is ruined due to no fault of my ownOther users will now think that I tried to sell a counterfeitThis may negatively affect my ability to sell thebag on other websitesThe only redress for me is for Poshmark to admit their mistake and apologizeSincerely, [redacted] ***
I have been selling on Poshmark since March of this year and until recently, I had zero problems with any customers or Pos
t all started to come apart with the sale of pieces of clip on hair extensionsthis chick hinted at me for weeks that she really wanted the hair, but couldn't afford them(they were bucks)So I lowered them for this woman, she paid, I shippeda week later I received an email from Posh stating that I had a "case" against me on this hair!...the woman stated she has super thin hair, and that (little pieces) wouldn't make her hair thicker...(umm pieces)they said they were giving her back her money!...no one asked me if I wanted to defend myself and the product, just "we're giving her the money back"...WHAT?...I sent an email directly back stating I hadn't misrepresented this product ever, along with all photos....I got nothing from them Then I wake up this morning to Posh saying another "case" has opened against me for selling fake Victoria's Secret body spray!!...I even included the original skew number on the bottle, and the original $price tag!...and I even sent her the $body lotion as a bundle all for only $10!so I sent the following email to Posh todayto Poshmark To Whom this may concern, I have been receiving emails from your company that accuse me of selling "fake" waresYou have sided with buyers, without ever "asking" me to provide any proof so I can defend myself As a result, I am emailing you to ask your company to review all information "I" have on the 22" clip on pc hair set, the "Victoria's Secret" Love Spell body spray and lotion set, and any makeup palettes I have for saleI want you to ask the perfume customer to send you a photo I purposely left on the bottom of the bottle that has both the VS skew number and the $price tagyea, price tagAlso, at not time did I ever misinform ANYONE about the 22" hair!, I was asked a question from another posher about my 30" long hair...it weighed to gramsNot the piece hairFurther, it's not my fault the the person who bought it is folically challenged, it's pieces of clip on strands of hair, not a bundle of weave in hairI am including pictures of these products I had for sale so you can see what I'm saying is the Gods honest truth also, I do expect to get your photos, and everything you have on file that proves me wrongseems fair to me Now, as to the eye shadow palettes, lipsticks, etcREAL!...ALL OF THEMbut I will help you out weeding out all your other poshers with fakes, oh, but then you must have already done that, right? I am considering this lack of evidence on your part regarding my "dishonesty" to be harassment and without your evidence, I will consider any missing funds in my accounts nothing short of theft, and will proceed with my AttorneyThank you [redacted] I am closing my store this weekend, and selling somewhere elseI also contacted an Attorney who tells me they cannot hold any money I have coming to me,($220) nor can they take funds from my accounts NEVER SELL ON POSHMARK!...HORRID SELLER PROTECTION, NO COMMUNICATION, AND SLOW PAYMENTS! ***
Regarding order [redacted] , the order has been cancelled and the user has been refunded the total amount of $on February 3rd, For this reason we consider the case closed
According to our dispute management team, an agent has contacted the customer and provided a prepaid shipping label so the item can be sent to our headquarters for a refundIf the customer has any further questions or concerns, they may respond directly to the email Due to this, we consider the matter resolved
The buyer did not file a return case in the app within the given hour timeframeAs our policy stated, a return case must be filed in the order within hours for our team to review the return and determine if the order qualifies for a returnBecause the buyer did not file a case, the funds have been released to the sellerWe see that our team member have reached out to the buyer and let the buyer return the item to our office for a full refundOnce we receive the item in our office, we will refund the buyerFor this reason, we consider the case resolved