This company is very careless about communicating with you on issues with your sellAs a seller you have zero protection and if something happens you have to wait weeks to get a responseThey send an automotive message saying that they will response as soon as hours but that is not the caseA lot of the times you are waiting weeks many even months to get a response and by then the issue doesn’t even matter anymoreThey lack communication and just don’t care as a companyThey also make huge mistakesI had a friend who sold a very experience bag and shipped it out the same day only for Poshmark to cancel the order next day and tell her not to ship it out when [redacted] already had the shipmentShe has yet to hear anything back about her bagHorrible customer service
I sold a nwt [redacted] purse on poshmarkPoshmark believed my purse is a fake one which I bought from [redacted] still with the original receipt(That's another complain)I was forced to pay $ [redacted] shipping to get it back other wise poshmark will destroy itAnyway I paid!! It took almost 10days to get the purse backAnd they shipped the purse back to meGuess what? They shipped the purse back without any protection in the boxAnd the ID card of the purse is missing!!! This poshmark has no customer service phone number at allThe only way to reach them is the emailI want my purse's ID card back!!!
According to our Marketplace Operations team, the customer was assisted with their inquiry on June 14th, ***If they have any further questions or concerns about their account, they may respond directly to our team’s last email Due to this, we consider the matter resolved
Complaint: [redacted] I am rejecting this response because: I acknowledge that I was reimbursed, however I would still like Poshmark to respond to my last email that I sent over a week ago since I asked important questions and do not know what to do here on outi see they responded on here, yet did not address or respond to my email and it is impossible to get in touch with them for any customer service related issues and they don't handle any questions via phoneOnce again, I want to know how to delete my accountIf it is not deleted then people can still purchase items from me and since they only work with [redacted] and that has been an issue twice now I do not trust using this app anymore nor do I trust Poshmark to respond to any of my customer service related issues that ariseThe information I provided them with from [redacted] (including the tracking number) can not be viewed online, the [redacted] are the only ones who have access to the information I picked up and attached in my emails to PoshmarkPoshmark really should hire more people for customer service and use an alternative shipping methodI know I am not the only person who have had these issues with Poshmark either, just look at their negative comments on Instagram from unhappy customersHorrible experience with them I regret giving them a second chance and NEED information on how to delete my account.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They continue to ignore the fact that while the tag on the leggings does claim they are the size "one size" these leggings are defective or shrunk or something which the seller knew herself and did not make knownThe photos I attached are the same photos I sent the companyThe blue leggings are the ones I just purchased, and the other leggings (noticeably larger) are the same, just in a different pattern Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ Upon looking into [redacted] 's case, we see no email from her regarding this order or any other orderWe would have gladly responded to any questions she might have had given the opportunityAfter a thorough investigation, we sided with the buyer on this caseWe responded to the buyer's complaint because we noticed upon zooming into the pictures provided by the seller on our platform that there does appear to be a few stains, exactly where the buyer told us/sent pictures as proofAt the time of the decision the seller received an automated response from us informing her of the decision on the case Poshmark's goal is to ensure both the buyer and seller have a great experience, and we are sorry that the seller is unhappy with our decisionIn the future, to avoid a problem with a sale, we advise her to be as descriptive and detailed as possible when creating listings
We have compensated the customer’s earnings and are unable to force a buyer to return an item after an order was cancelled The amount compensated for the cancelled order is the exact same amount the customer would have received as earnings if the sale had been successfully completed Additionally, the earnings a customer receives are based on the listing price chosen by themselves (https://poshmark.com/faq)If the customer has any further questions or concerns regarding this policy, we kindly ask that they contact our team at [email protected] Due to this, we consider the matter resolved
Poshmark policy allows sellers full days from the time of sale to ship an orderIf an order is not shipped within days, the buyer will have the ability to cancel an order for a full refundOur records show that this order was cancelled on [redacted] and a full refund was issued to the buyer Due to this, we consider the case resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Traci [redacted]
I purchased an item from a seller on their site on [redacted] , paid, and was informed when the item had shippedOn [redacted] , the tracking information suggested that the item had been deliveredWhat I received however was simply the shipping label - no package [redacted] had marked the label as "received opened" which is misleading as there was ONLY a label and nothing to be "open"I contacted Poshmark immediately on [redacted] to find out how I may receive a refund for an item that was not delivered and got no responseI attempted to reach them again on [redacted] and was instructed to "look around the property and check with my neighbors" regarding the missing itemI replied to them and have received no assistance at all in finding out how to receive my refund
Bought counterfait Prada shoesNeed refundLooked for a [redacted] and found only counterfeit items on the site [redacted] with Wallet $OSSeller: wgracepal it even describes as counterfeit
Regarding order [redacted] , our team approved the case for a return/full refund on April 23rd, As the user did not return the item within the given timeframe, the funds were released to the seller on May 1st, For this reason we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ According to USPS the order has already been returned to the seller Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did everything's I was required by this business after I sold my bootsThis company takes 20% of every sale and the communication from them was TERRIBLEThey offered no assistance during the debacle while the buyer was worried about receiving them in time for Christmas I do not accept that this company is doing nothing for me after I lost the sale of these bootsYes, I did get the boots back but this is not satisfactory to me, nor was the lack of assistance from their customer service Final Business Response / [redacted] (4000, 11, 2016/01/28) */ As the item was returned to the seller, we consider the case resolved
Complaint: [redacted] I am rejecting this response because: I specifically asked; # about fit & seller claimed she was 5'2" @ 150# and "it should fit yah" Well it did not # will it be warm enough to feed cattle in the zero, windy weather It was cold when put on in the house! This jacket has been shipped back & received at the address on her label on 1/10/@ 2:PM Sincerely,Carolyn [redacted]
RE: Order [redacted] On [redacted] 9th, [redacted] I bought an item which claimed to be a [redacted] SweaterI made this purchase online via a website called poshmark.comUnfortunately, the product is counterfeit and not as describedAs of this date, I have contacted the merchant on at least occasions: [redacted] , [redacted] & [redacted] in an attempt to resolve this directly with the merchantAs requested by the merchant, I provided them with pictures via email on [redacted] to support claims of counterfeit, poor craftsmanship and other items being listed by the seller inauthentic/counterfeitI have requested the merchant to furnish proof of authenticity, such as proof the item was procured from an Authorized [redacted] seller however the merchant has failed to respondAdditionally, the seller remains on the site and continues to sell their counterfeit goods
I purchased a pair of $flats from Postmark in a size They arrived and they were a size I tried to get in touch with the seller who proceeded to tell me that I was wrong and then blocked meI've tried calling and emailing them four times in the last week with only one generic responseI had purchased the flats for an event that I can no longer wear them toI am disturbed by the lack of prompt response
The listing photos do not show these areas in the listingWe advise sellers to post additional photos of the item in the listing so we can be sure it is for the item and the item at the time of the salePoshmark only reviews cases and photos that are in the listing and the item not as described caseThe buyer for this order filed a return for stains and wear on the item that was not disclosedOur team approved the return for this reasonThe seller stated the item has stains and wear just like the buyer disputed in her return caseWe are not able to confirm the order was not shipped this way because the listing has stock photos and the photos of the actual item are cut off and in dark lightingWe advise sellers to post photos of the whole item front and back in natural lighting so we are able to clearly see the condition of the item in case instances like this occurWe have also added $ [redacted] Posh Credit to the seller's account as a courtesyFor this reason, we consider the case resolved
On November 15th I made numerous purchases from Poshmark seller [redacted] I ordered eight products for a total of $and paid $in postage to receive a crushed open box upon deliveryThrough conversations with the seller and further inspection of the box and it's contents it was discovered there were numerous items missingThis was reported immediately to my post office and a report was madeI also reported this to Poshmark and the seller only to have them release the funds to the seller without aiding or helping rectify the shortage of my orderThe only option I was given was to return the orderWell how can I return an order that is short? Makes no senseI also received the following from them: We here at Poshmark HQ truly value you as a member of the Poshmark communityThis is why we are contacting you today about some activity on your account that is in violation of our guidelinesWe have noticed that you've been purchasing items, such as the The Art of Shaving kit
This company will ban you for calling out someone who is selling fake itemsThey don't care where their money comes from as long as it's coming inThey banned me for reporting a seller with counterfeit cosmetics listed, and I have only ever sold authentic makeup, making the company a modest 2k over the course of a yearThey will [redacted] you over in a heartbeat
I recently purchased two blouses from a sellerShe listed them as regular blouses, and since Poshmark has many different categories of tops (i.ecrop tops, button downs, camisoles, sweatshirts, etc), I took this to mean these were blouses with nothing out of the ordinary about themThe pictures also showed nothing out of the ordinaryI submitted an offer to the seller and she accepted Upon receiving these blouses, it was quickly discovered that these items are CROP TOPS, and not blousesI immediately opened up a case with Poshmark, seeing as I ordered regular blouses out of the blouse section and not crop tops out of the crop top sectionI was told that I should have asked for measurements ahead of time, and that it was clearly a fit issue instead of the seller misrepresenting the item Poshmark has categories for a reason, and I was not interested in crop topsThe seller marked them as blouses and did not provide any additional informationI should not have to ask for the length of every shirt seeing as there IS a section for CROP TOPS, and all items that fall into that length should be listed there or they are misrepresenting the items Poshmark now refuses to refund my money, and continues to tell me that it's clearly a sizing issue and not a misrepresentation of these crop tops as regular blouses despite the fact that I've sent them pictures, measurements, etc
This company is very careless about communicating with you on issues with your sellAs a seller you have zero protection and if something happens you have to wait weeks to get a responseThey send an automotive message saying that they will response as soon as hours but that is not the caseA lot of the times you are waiting weeks many even months to get a response and by then the issue doesn’t even matter anymoreThey lack communication and just don’t care as a companyThey also make huge mistakesI had a friend who sold a very experience bag and shipped it out the same day only for Poshmark to cancel the order next day and tell her not to ship it out when [redacted] already had the shipmentShe has yet to hear anything back about her bagHorrible customer service
I sold a nwt [redacted] purse on poshmarkPoshmark believed my purse is a fake one which I bought from [redacted] still with the original receipt(That's another complain)I was forced to pay $ [redacted] shipping to get it back other wise poshmark will destroy itAnyway I paid!! It took almost 10days to get the purse backAnd they shipped the purse back to meGuess what? They shipped the purse back without any protection in the boxAnd the ID card of the purse is missing!!! This poshmark has no customer service phone number at allThe only way to reach them is the emailI want my purse's ID card back!!!
According to our Marketplace Operations team, the customer was assisted with their inquiry on June 14th, ***If they have any further questions or concerns about their account, they may respond directly to our team’s last email Due to this, we consider the matter resolved
Complaint: [redacted] I am rejecting this response because: I acknowledge that I was reimbursed, however I would still like Poshmark to respond to my last email that I sent over a week ago since I asked important questions and do not know what to do here on outi see they responded on here, yet did not address or respond to my email and it is impossible to get in touch with them for any customer service related issues and they don't handle any questions via phoneOnce again, I want to know how to delete my accountIf it is not deleted then people can still purchase items from me and since they only work with [redacted] and that has been an issue twice now I do not trust using this app anymore nor do I trust Poshmark to respond to any of my customer service related issues that ariseThe information I provided them with from [redacted] (including the tracking number) can not be viewed online, the [redacted] are the only ones who have access to the information I picked up and attached in my emails to PoshmarkPoshmark really should hire more people for customer service and use an alternative shipping methodI know I am not the only person who have had these issues with Poshmark either, just look at their negative comments on Instagram from unhappy customersHorrible experience with them I regret giving them a second chance and NEED information on how to delete my account.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: They continue to ignore the fact that while the tag on the leggings does claim they are the size "one size" these leggings are defective or shrunk or something which the seller knew herself and did not make knownThe photos I attached are the same photos I sent the companyThe blue leggings are the ones I just purchased, and the other leggings (noticeably larger) are the same, just in a different pattern Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ Upon looking into [redacted] 's case, we see no email from her regarding this order or any other orderWe would have gladly responded to any questions she might have had given the opportunityAfter a thorough investigation, we sided with the buyer on this caseWe responded to the buyer's complaint because we noticed upon zooming into the pictures provided by the seller on our platform that there does appear to be a few stains, exactly where the buyer told us/sent pictures as proofAt the time of the decision the seller received an automated response from us informing her of the decision on the case Poshmark's goal is to ensure both the buyer and seller have a great experience, and we are sorry that the seller is unhappy with our decisionIn the future, to avoid a problem with a sale, we advise her to be as descriptive and detailed as possible when creating listings
We have compensated the customer’s earnings and are unable to force a buyer to return an item after an order was cancelled The amount compensated for the cancelled order is the exact same amount the customer would have received as earnings if the sale had been successfully completed Additionally, the earnings a customer receives are based on the listing price chosen by themselves (https://poshmark.com/faq)If the customer has any further questions or concerns regarding this policy, we kindly ask that they contact our team at [email protected] Due to this, we consider the matter resolved
Poshmark policy allows sellers full days from the time of sale to ship an orderIf an order is not shipped within days, the buyer will have the ability to cancel an order for a full refundOur records show that this order was cancelled on [redacted] and a full refund was issued to the buyer Due to this, we consider the case resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Traci [redacted]
I purchased an item from a seller on their site on [redacted] , paid, and was informed when the item had shippedOn [redacted] , the tracking information suggested that the item had been deliveredWhat I received however was simply the shipping label - no package [redacted] had marked the label as "received opened" which is misleading as there was ONLY a label and nothing to be "open"I contacted Poshmark immediately on [redacted] to find out how I may receive a refund for an item that was not delivered and got no responseI attempted to reach them again on [redacted] and was instructed to "look around the property and check with my neighbors" regarding the missing itemI replied to them and have received no assistance at all in finding out how to receive my refund
Bought counterfait Prada shoesNeed refundLooked for a [redacted] and found only counterfeit items on the site [redacted] with Wallet $OSSeller: wgracepal it even describes as counterfeit
Regarding order [redacted] , our team approved the case for a return/full refund on April 23rd, As the user did not return the item within the given timeframe, the funds were released to the seller on May 1st, For this reason we consider the case closed
Initial Business Response / [redacted] (1000, 7, 2016/01/12) */ According to USPS the order has already been returned to the seller Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did everything's I was required by this business after I sold my bootsThis company takes 20% of every sale and the communication from them was TERRIBLEThey offered no assistance during the debacle while the buyer was worried about receiving them in time for Christmas I do not accept that this company is doing nothing for me after I lost the sale of these bootsYes, I did get the boots back but this is not satisfactory to me, nor was the lack of assistance from their customer service Final Business Response / [redacted] (4000, 11, 2016/01/28) */ As the item was returned to the seller, we consider the case resolved
Complaint: [redacted] I am rejecting this response because: I specifically asked; # about fit & seller claimed she was 5'2" @ 150# and "it should fit yah" Well it did not # will it be warm enough to feed cattle in the zero, windy weather It was cold when put on in the house! This jacket has been shipped back & received at the address on her label on 1/10/@ 2:PM Sincerely,Carolyn [redacted]
RE: Order [redacted] On [redacted] 9th, [redacted] I bought an item which claimed to be a [redacted] SweaterI made this purchase online via a website called poshmark.comUnfortunately, the product is counterfeit and not as describedAs of this date, I have contacted the merchant on at least occasions: [redacted] , [redacted] & [redacted] in an attempt to resolve this directly with the merchantAs requested by the merchant, I provided them with pictures via email on [redacted] to support claims of counterfeit, poor craftsmanship and other items being listed by the seller inauthentic/counterfeitI have requested the merchant to furnish proof of authenticity, such as proof the item was procured from an Authorized [redacted] seller however the merchant has failed to respondAdditionally, the seller remains on the site and continues to sell their counterfeit goods
I purchased a pair of $flats from Postmark in a size They arrived and they were a size I tried to get in touch with the seller who proceeded to tell me that I was wrong and then blocked meI've tried calling and emailing them four times in the last week with only one generic responseI had purchased the flats for an event that I can no longer wear them toI am disturbed by the lack of prompt response
The listing photos do not show these areas in the listingWe advise sellers to post additional photos of the item in the listing so we can be sure it is for the item and the item at the time of the salePoshmark only reviews cases and photos that are in the listing and the item not as described caseThe buyer for this order filed a return for stains and wear on the item that was not disclosedOur team approved the return for this reasonThe seller stated the item has stains and wear just like the buyer disputed in her return caseWe are not able to confirm the order was not shipped this way because the listing has stock photos and the photos of the actual item are cut off and in dark lightingWe advise sellers to post photos of the whole item front and back in natural lighting so we are able to clearly see the condition of the item in case instances like this occurWe have also added $ [redacted] Posh Credit to the seller's account as a courtesyFor this reason, we consider the case resolved
On November 15th I made numerous purchases from Poshmark seller [redacted] I ordered eight products for a total of $and paid $in postage to receive a crushed open box upon deliveryThrough conversations with the seller and further inspection of the box and it's contents it was discovered there were numerous items missingThis was reported immediately to my post office and a report was madeI also reported this to Poshmark and the seller only to have them release the funds to the seller without aiding or helping rectify the shortage of my orderThe only option I was given was to return the orderWell how can I return an order that is short? Makes no senseI also received the following from them: We here at Poshmark HQ truly value you as a member of the Poshmark communityThis is why we are contacting you today about some activity on your account that is in violation of our guidelinesWe have noticed that you've been purchasing items, such as the The Art of Shaving kit
This company will ban you for calling out someone who is selling fake itemsThey don't care where their money comes from as long as it's coming inThey banned me for reporting a seller with counterfeit cosmetics listed, and I have only ever sold authentic makeup, making the company a modest 2k over the course of a yearThey will [redacted] you over in a heartbeat
I recently purchased two blouses from a sellerShe listed them as regular blouses, and since Poshmark has many different categories of tops (i.ecrop tops, button downs, camisoles, sweatshirts, etc), I took this to mean these were blouses with nothing out of the ordinary about themThe pictures also showed nothing out of the ordinaryI submitted an offer to the seller and she accepted Upon receiving these blouses, it was quickly discovered that these items are CROP TOPS, and not blousesI immediately opened up a case with Poshmark, seeing as I ordered regular blouses out of the blouse section and not crop tops out of the crop top sectionI was told that I should have asked for measurements ahead of time, and that it was clearly a fit issue instead of the seller misrepresenting the item Poshmark has categories for a reason, and I was not interested in crop topsThe seller marked them as blouses and did not provide any additional informationI should not have to ask for the length of every shirt seeing as there IS a section for CROP TOPS, and all items that fall into that length should be listed there or they are misrepresenting the items Poshmark now refuses to refund my money, and continues to tell me that it's clearly a sizing issue and not a misrepresentation of these crop tops as regular blouses despite the fact that I've sent them pictures, measurements, etc