I purchased a pair of [redacted] jeans, advertised as a size 28, from the Poshmark website on [redacted] 6, ***Upon receiving said jeans I discovered that the tag attached indeed reads 28, but the actual fit is extremely smaller than what is listed, appropriately two sizes smallerI have contacted Poshmark, sending photos of other [redacted] jeans I own, all a size I have sent photos comparing the missized jeans to the properly sized jeans, showing a great difference in sizeI have requested that I return the jeans that are mislabeled, for a refund of the purchase pricePoshmark has denied such requestsThey would rather have sellers misrepresent the items they are selling, than make good on their product guaranteePoshmark claims that should a purchased item not match the description, a refund would be issuedThese jeans were advertised as a size 28, and that was a gross misrepresentation of their actual size
Complaint: [redacted] I am rejecting this response because: I have NOT violated any Poshmark policiesI have bought and sold on Poshmark for almost yearsI sent pictures of [redacted] saying my package was damaged and also have provided pics of what I received once I opened the packageWhat they are accusing me of is stealing and that's something I would never doHow are they deciding on who is telling the truth or not? That's where the unfairness isPoshmark is saying items were returned to me but how can they know that? They can'tThey are just choosing who they want to believeThat's what is unfairHow are you determining who is telling the truth and who is lying? Again what Poshmark is accusing me of is stealing and that's slandering my name because it's not trueI would like the clothing I sent to the buyer returned or I would like my earningsI would also like my account to be restored because their claims are unfounded and untrue.Sincerely, [redacted]
I am not getting a response from this company I made a purchase for $ [redacted] days ago and I have still not heard from anyoneI use my [redacted] account and the money is gone, I never got a productI sent them email and the reply has been we are busyThere is no number to call these peopleHow can this be, IPA not use to being ignored when I made a purchase online
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ As a courtesy we added $in Posh Credits to this user for the inconvenienceThis is a huge exception to our process, since the item was already marked as received and payment was released to the seller (once this happens, a refund is no longer an option)Please also note that if an item is mark as received, it will release payment to the seller and a return will not be availableAdditionally, if a user does not file a case within days of delivery, payment is automatically released on the 4th day and a return will not be availableWe must also look out for our seller's as they are patiently waiting for their funds to be released and left without their item In the future we asked that if the customer has received something from a Poshmark seller that is "not as described" she must open up a case in the App and add photos/details supporting your claims within days of the item being delivered to your shipping addressOR let us know of her circumstances and we may place a hold on the seller's payment until she can review the item(s) Additionally, we definitely understand how frustrating it can be to have negative encounters with fellow community membersPlease note that we do not condone harassment on PoshmarkWe ask users to send us an email about it right away and we would be happy to take care of it for youRest assured we look into these matters and take the appropriate actions Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is indicative of the complete lack of comprehension of the situation this company has displayed from the beginningAs I have reiterated to them several times, I did not mark the item as received, their app automatically did that and it was not delivered to me, it was delivered to a doorman at my building and held in a storage room until I returned from my trip and picked it up, of which I have proof was on the same day I sent them pictures of the item not being describedI understand that many people who use this site seem to have an unlimited amount of time, but some people are busy professionals who sometimes are required to travel for workTo not be able to understand that the three-day window is restrictive and punitive to those of us with a busy schedule and to not offer any recourse other than a paltry fraction of the amount of the purchase as a credit when I have proof I did not receive the package until the day I contacted them is just poor business As for the more disturbing issue, I repeatedly asked what was being done about the seller who was berating me in public on the site for contacting customer service and never received any responseEven the response given here is completely vague - "we would be happy to take care of it right away" How? And I did send multiple e-mails as the harassment progressed, and again never heard back regarding any action the company was taking against the seller, who was violating their own policies by repeatedly displaying aggression against me for contacting customer service, per the site's own rules Final Business Response / [redacted] (4000, 9, 2014/07/11) */ All sales are final on PoshmarkHowever, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experienceAs a courtesy, we compensated the buyer $for any inconvenience she may have incurredOur policies also clearly state that if the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within days of delivery through the app or on the webOtherwise funds are automatically released to the seller, as the seller is without her item or her fundsThere are many other reasons for our day rule, that being said we understand that different circumstances arise and we are more than happy to work with our users to ensure they have a great experienceIn the future we have asked that when [redacted] makes a purchase and knows that she will be out of town that she should let us know so that we can place a hold on her payment In regards to the harassment, we are very sorry for the words that were taken with [redacted] Different situations arise from these sorts of cases, so we let her know that we do not accept this behavior and we be reaching out to the sellerWe try our best to avoid confrontation between the buyers and sellers, as this can cause problems for all parties involved Final Consumer Response / [redacted] (4200, 13, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is patently untrueI'm not sure what exactly Poshmark is trying to say with "we be reaching out to the seller," but as I previously stated, I was never, ever told that Poshmark would be taking any action to address the harassment of the seller toward me for following Poshmark's own policiesI was only told that they don't condone harassment and that they were sorry, which really aren't helpful in remedying the situation or preventing it from happening againAnd in regards to their policies, it should be clearly stated upfront that if you will be traveling you need to let them know so they can actually be of help to you, not something relayed after the fact
I have been selling on this app since and have been loving iti have made over salesthe support answers within 24-hours like they sayhopefully they will eventually get a live chat or phone service, but I am yet to experience a negative problem [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ We have communicated with the seller and sent them pictures in regards to why the item is not as describedWe ask our users to uploads pictures only on our platform and not offline, as this will hinder our investigation The item has been returned to the seller, USPS tracking can be seen here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ we consider this case resolved
I was recently scammed by a buyer on Poshmark, and had a pair of name brand Lululemon leggings, valued at $stolenPoshmark refunded the scammers money, and left me without my merchandise or paymentThey leggings were in like new condition, and I promptly mailed them to the provided address once the buyer submitted their payment infoThe order [redacted] was then marked as a claim by the buyer, and they falsely stated I had sent them a pair of Foreverleggings valued at $I come to find out the buyer took pictures of an item they already owned and falsely claimed they never received the Lululemon leggings I mailed themNow I am out an almost brand new pair of $Lululemon leggings, and Poshmark refuses to pay me for the purchase, which I absolutely mailedI did everything by the book, and followed protocolI mailed the merchandise as advertised and in perfect conditionUnfortunately, Poshmark sided with the buyer who successfully scammed me and received m
I shipped a authentic Louis Vuitton bag to poshmark to verify then to ship to buyer [redacted] I shipped it days ago on 3-1-and have never heard back except Poshmark stated they received and then no communicationI have called both numbers, [redacted] with no answer and no capability to take a voicemail, I have emailed 2x a day to poshmark.com with no answer, I faxed a letter asking them to contact me at [redacted] on 3-6-and it went thru but no answerHas this been stolen-
I have been using Poshmark for about months and had no problems until my account was possibly compromised I was receiving a large amount of spam on the app so chose to change my email and password A day later my account was locked and I had a pending balance owed to me in the account Their response time was horrible It has been days and I've sent emails and I still cannot get into my account Given you're "banking" with them and the response that I'm receiving, I would highly suggest you avoid this site Their taking 20% of what you sell, so their customer service should be exceptional to you, however it's basically non-existent
Complaint: [redacted] I am rejecting this response because:The customer service I received was horrible! This was my first time purchasing an item on Poshmark and will be my lastIf an item is described to be NWT from a boutique seller that is what I am expecting but when you allow sellers to get away with taking a buyers money and creating a misleading listing and do not even hold them liable is where the problems with this company beginInstead of allowing me to return my item and receive a refund like any other company would do to a misleading and item listing I was told I could not; although the seller admitted fault and said she would accept the returnI will make sure never to do business with this company again Sincerely, [redacted]
The price drop shipping promotion which was offered to the user has conditions which state that to receive the discount, the item must be purchased using Buy Now, and Make an Offer purchases do not qualify for the promotionThe order in reference was purchased through Make an Offer which is why the order did not qualify for a shipping discountAs a courtesy, our support team added credit to the user's account despite the order not qualifying for the promotion Due to this, we consider the case resolved
Created poshmark account because another customers invite code promised me $ [redacted] credit when I sign up using codeAfter creating account I only had $ [redacted] creditReached out to support for help resolving matter and relieved a response saying that was an old promotion and the customer must have forgotten to delete itIf Poshmark is asking its customers to be the voice for Poshmark company andshare their invite code to get more people to sign up, they should honor the promotion regardlessThis matter was Not resolvedNext issue is Poshmark advertises [redacted] shipping on first purchase after creating accountI made a purchase within the time frame for [redacted] shipping and after completing transaction I was charged the standard fee $ [redacted] for shippingReached out to supportReceived response that said [redacted] shipping cannot be combined when I use balance to purchaseThis is unbelievable, I have been a customer less then hours and have already been scammed and tricked by this company with a
I purchased a Michael Kors handbag that was represented to be 14"x8"x5" for $including shippingWhen I received the bag I found it was actually 8"x5"x1"I did not accept the order and requested a mail back label and credit for the entire amount to my PayPal accountAfter two comments from Poshmark placed on my account page (one saying they were working on it and one requiring more photos with ruler to clearly show measurements which I sent to them twice) all other comments and requests by me to fulfill the return of this bag and the credit of my money has fallen on deaf earsI tried calling [redacted] which is a phone number I located online for the company to find it is a voice mail system that is full and therefore uselessI want my money back and I believe to misrepresent a product and keep my money is fraud
To clarify, Poshmark policy allows sellers full days from the time of purchase to ship an orderIf the order is not shipped within days, the buyer will have the option to cancel the order for a full refundOur records show that this order was cancelled on [redacted] by the buyer and a full refund was issued Due to this, we consider the case resolved
We are not able to find the order the buyer is referring toWe are not able to find any purchase based on the email address of the buyerSellers do not send buyer's order numbers as wellThe buyer is able to go into her Poshmark account and find the order to provide us with the order number if she would like us to look into the case furtherFor this reason, we consider the case resolved
In regard to order no [redacted] , it looks like the order has been canceled on June 5thFor order no [redacted] , the order has been canceled on May 31stThe buyer has been issued a refund for both ordersFor this reason, we consider the case closed
I've had nothing but positive experiences with PoshmarkI've made about ten purchases, maybe moreAnd most of them include multiple items(You get a discount that way)All the sellers I've worked with have been completely honest about the items I've boughtSo I haven't had a need to deal with customer service.I've tried a few other similar sites and Poshmark is by far my favorite :-)
I recently bought [redacted] boots through the Poshmark companyThe seller describes the boots as a "no slip in sole"And had no pictures of the issue or what she mentI thought it ment a no slip bootI purchased the boots and to my knowledge they had no insoles! The seller did not post pictures of the inside of the boot! I sent [redacted] an email of my dissatisfactionThe company sided with the seller and said that I should have asked more questions and that the seller says "a no slip in sole" and gave me $of posh moneyI don't believe the company handled the situation well at allHad I know the boots had no insoles I never would have made the expensive purchaseThe company did not support me the buyer in anywayIt solely protected the seller! I don't believe that it is good business practicesNow I'm stuck with a pair of expensive boots with no insolesI would not recommend this company and if you choose to shop with Poshmark just buyer beware!
To Whom It May Concern, I have been ignored by the Customer Service Department (or lack thereof) at Poshmark after non-payment of a salePoshmark is supposed to act as a liaison between the customer and the selller, for a fee, to ensure that both parties make secure transactions, unlike other sites like [redacted] I sent out Order # [redacted] which had my [redacted] purse, wallet, and purse charm (originally $ [redacted] was sold for $***) on [redacted] The buyer received the items and then submitted a claim of disapproval of my items on [redacted] After several email attempts and auto replies, a representative named Ivy did email me back on [redacted] providing me with the return tracking numberHowever, the shipping label was produced and the package has been in pre-shipment status since [redacted] I have submitted emails to customer support, tried to track down a phone number only to find out that there is none, then went onto their Facebook page where several other peop
I purchased a jacket on poshmark and upon receiving it and examining it, there is a defect in a zipper that was NOT mentioned in the postingI immediately contacted poshmark and filled out a request to return it and get a refundThey wrote me back several hours later asking for a video of the issueI sent videos immediatelyThey wrote me several hours later denying they received the video and stated if I didn't send a video within hrs I would not get a refundThis was yesterdayI sent the videos again and asked they let me know it was receivedThere is no phone number to call and I am at their mercy to decide to write me back and have not written me since yesterday when they gave me that deadlineThe jacket was a big purchase for me at [redacted] and that is a lot of money to me and I feel I was scammedPoshmark is being beyond difficult to work with and resolve this matter and I feel this whole site is ripping people off and scamming them while saying they protect buyers
I purchased a pair of [redacted] jeans, advertised as a size 28, from the Poshmark website on [redacted] 6, ***Upon receiving said jeans I discovered that the tag attached indeed reads 28, but the actual fit is extremely smaller than what is listed, appropriately two sizes smallerI have contacted Poshmark, sending photos of other [redacted] jeans I own, all a size I have sent photos comparing the missized jeans to the properly sized jeans, showing a great difference in sizeI have requested that I return the jeans that are mislabeled, for a refund of the purchase pricePoshmark has denied such requestsThey would rather have sellers misrepresent the items they are selling, than make good on their product guaranteePoshmark claims that should a purchased item not match the description, a refund would be issuedThese jeans were advertised as a size 28, and that was a gross misrepresentation of their actual size
Complaint: [redacted] I am rejecting this response because: I have NOT violated any Poshmark policiesI have bought and sold on Poshmark for almost yearsI sent pictures of [redacted] saying my package was damaged and also have provided pics of what I received once I opened the packageWhat they are accusing me of is stealing and that's something I would never doHow are they deciding on who is telling the truth or not? That's where the unfairness isPoshmark is saying items were returned to me but how can they know that? They can'tThey are just choosing who they want to believeThat's what is unfairHow are you determining who is telling the truth and who is lying? Again what Poshmark is accusing me of is stealing and that's slandering my name because it's not trueI would like the clothing I sent to the buyer returned or I would like my earningsI would also like my account to be restored because their claims are unfounded and untrue.Sincerely, [redacted]
I am not getting a response from this company I made a purchase for $ [redacted] days ago and I have still not heard from anyoneI use my [redacted] account and the money is gone, I never got a productI sent them email and the reply has been we are busyThere is no number to call these peopleHow can this be, IPA not use to being ignored when I made a purchase online
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ As a courtesy we added $in Posh Credits to this user for the inconvenienceThis is a huge exception to our process, since the item was already marked as received and payment was released to the seller (once this happens, a refund is no longer an option)Please also note that if an item is mark as received, it will release payment to the seller and a return will not be availableAdditionally, if a user does not file a case within days of delivery, payment is automatically released on the 4th day and a return will not be availableWe must also look out for our seller's as they are patiently waiting for their funds to be released and left without their item In the future we asked that if the customer has received something from a Poshmark seller that is "not as described" she must open up a case in the App and add photos/details supporting your claims within days of the item being delivered to your shipping addressOR let us know of her circumstances and we may place a hold on the seller's payment until she can review the item(s) Additionally, we definitely understand how frustrating it can be to have negative encounters with fellow community membersPlease note that we do not condone harassment on PoshmarkWe ask users to send us an email about it right away and we would be happy to take care of it for youRest assured we look into these matters and take the appropriate actions Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is indicative of the complete lack of comprehension of the situation this company has displayed from the beginningAs I have reiterated to them several times, I did not mark the item as received, their app automatically did that and it was not delivered to me, it was delivered to a doorman at my building and held in a storage room until I returned from my trip and picked it up, of which I have proof was on the same day I sent them pictures of the item not being describedI understand that many people who use this site seem to have an unlimited amount of time, but some people are busy professionals who sometimes are required to travel for workTo not be able to understand that the three-day window is restrictive and punitive to those of us with a busy schedule and to not offer any recourse other than a paltry fraction of the amount of the purchase as a credit when I have proof I did not receive the package until the day I contacted them is just poor business As for the more disturbing issue, I repeatedly asked what was being done about the seller who was berating me in public on the site for contacting customer service and never received any responseEven the response given here is completely vague - "we would be happy to take care of it right away" How? And I did send multiple e-mails as the harassment progressed, and again never heard back regarding any action the company was taking against the seller, who was violating their own policies by repeatedly displaying aggression against me for contacting customer service, per the site's own rules Final Business Response / [redacted] (4000, 9, 2014/07/11) */ All sales are final on PoshmarkHowever, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experienceAs a courtesy, we compensated the buyer $for any inconvenience she may have incurredOur policies also clearly state that if the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within days of delivery through the app or on the webOtherwise funds are automatically released to the seller, as the seller is without her item or her fundsThere are many other reasons for our day rule, that being said we understand that different circumstances arise and we are more than happy to work with our users to ensure they have a great experienceIn the future we have asked that when [redacted] makes a purchase and knows that she will be out of town that she should let us know so that we can place a hold on her payment In regards to the harassment, we are very sorry for the words that were taken with [redacted] Different situations arise from these sorts of cases, so we let her know that we do not accept this behavior and we be reaching out to the sellerWe try our best to avoid confrontation between the buyers and sellers, as this can cause problems for all parties involved Final Consumer Response / [redacted] (4200, 13, 2014/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is patently untrueI'm not sure what exactly Poshmark is trying to say with "we be reaching out to the seller," but as I previously stated, I was never, ever told that Poshmark would be taking any action to address the harassment of the seller toward me for following Poshmark's own policiesI was only told that they don't condone harassment and that they were sorry, which really aren't helpful in remedying the situation or preventing it from happening againAnd in regards to their policies, it should be clearly stated upfront that if you will be traveling you need to let them know so they can actually be of help to you, not something relayed after the fact
I have been selling on this app since and have been loving iti have made over salesthe support answers within 24-hours like they sayhopefully they will eventually get a live chat or phone service, but I am yet to experience a negative problem [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ We have communicated with the seller and sent them pictures in regards to why the item is not as describedWe ask our users to uploads pictures only on our platform and not offline, as this will hinder our investigation The item has been returned to the seller, USPS tracking can be seen here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ we consider this case resolved
I was recently scammed by a buyer on Poshmark, and had a pair of name brand Lululemon leggings, valued at $stolenPoshmark refunded the scammers money, and left me without my merchandise or paymentThey leggings were in like new condition, and I promptly mailed them to the provided address once the buyer submitted their payment infoThe order [redacted] was then marked as a claim by the buyer, and they falsely stated I had sent them a pair of Foreverleggings valued at $I come to find out the buyer took pictures of an item they already owned and falsely claimed they never received the Lululemon leggings I mailed themNow I am out an almost brand new pair of $Lululemon leggings, and Poshmark refuses to pay me for the purchase, which I absolutely mailedI did everything by the book, and followed protocolI mailed the merchandise as advertised and in perfect conditionUnfortunately, Poshmark sided with the buyer who successfully scammed me and received m
I shipped a authentic Louis Vuitton bag to poshmark to verify then to ship to buyer [redacted] I shipped it days ago on 3-1-and have never heard back except Poshmark stated they received and then no communicationI have called both numbers, [redacted] with no answer and no capability to take a voicemail, I have emailed 2x a day to poshmark.com with no answer, I faxed a letter asking them to contact me at [redacted] on 3-6-and it went thru but no answerHas this been stolen-
I have been using Poshmark for about months and had no problems until my account was possibly compromised I was receiving a large amount of spam on the app so chose to change my email and password A day later my account was locked and I had a pending balance owed to me in the account Their response time was horrible It has been days and I've sent emails and I still cannot get into my account Given you're "banking" with them and the response that I'm receiving, I would highly suggest you avoid this site Their taking 20% of what you sell, so their customer service should be exceptional to you, however it's basically non-existent
Complaint: [redacted] I am rejecting this response because:The customer service I received was horrible! This was my first time purchasing an item on Poshmark and will be my lastIf an item is described to be NWT from a boutique seller that is what I am expecting but when you allow sellers to get away with taking a buyers money and creating a misleading listing and do not even hold them liable is where the problems with this company beginInstead of allowing me to return my item and receive a refund like any other company would do to a misleading and item listing I was told I could not; although the seller admitted fault and said she would accept the returnI will make sure never to do business with this company again Sincerely, [redacted]
The price drop shipping promotion which was offered to the user has conditions which state that to receive the discount, the item must be purchased using Buy Now, and Make an Offer purchases do not qualify for the promotionThe order in reference was purchased through Make an Offer which is why the order did not qualify for a shipping discountAs a courtesy, our support team added credit to the user's account despite the order not qualifying for the promotion Due to this, we consider the case resolved
Created poshmark account because another customers invite code promised me $ [redacted] credit when I sign up using codeAfter creating account I only had $ [redacted] creditReached out to support for help resolving matter and relieved a response saying that was an old promotion and the customer must have forgotten to delete itIf Poshmark is asking its customers to be the voice for Poshmark company andshare their invite code to get more people to sign up, they should honor the promotion regardlessThis matter was Not resolvedNext issue is Poshmark advertises [redacted] shipping on first purchase after creating accountI made a purchase within the time frame for [redacted] shipping and after completing transaction I was charged the standard fee $ [redacted] for shippingReached out to supportReceived response that said [redacted] shipping cannot be combined when I use balance to purchaseThis is unbelievable, I have been a customer less then hours and have already been scammed and tricked by this company with a
I purchased a Michael Kors handbag that was represented to be 14"x8"x5" for $including shippingWhen I received the bag I found it was actually 8"x5"x1"I did not accept the order and requested a mail back label and credit for the entire amount to my PayPal accountAfter two comments from Poshmark placed on my account page (one saying they were working on it and one requiring more photos with ruler to clearly show measurements which I sent to them twice) all other comments and requests by me to fulfill the return of this bag and the credit of my money has fallen on deaf earsI tried calling [redacted] which is a phone number I located online for the company to find it is a voice mail system that is full and therefore uselessI want my money back and I believe to misrepresent a product and keep my money is fraud
To clarify, Poshmark policy allows sellers full days from the time of purchase to ship an orderIf the order is not shipped within days, the buyer will have the option to cancel the order for a full refundOur records show that this order was cancelled on [redacted] by the buyer and a full refund was issued Due to this, we consider the case resolved
We are not able to find the order the buyer is referring toWe are not able to find any purchase based on the email address of the buyerSellers do not send buyer's order numbers as wellThe buyer is able to go into her Poshmark account and find the order to provide us with the order number if she would like us to look into the case furtherFor this reason, we consider the case resolved
In regard to order no [redacted] , it looks like the order has been canceled on June 5thFor order no [redacted] , the order has been canceled on May 31stThe buyer has been issued a refund for both ordersFor this reason, we consider the case closed
I've had nothing but positive experiences with PoshmarkI've made about ten purchases, maybe moreAnd most of them include multiple items(You get a discount that way)All the sellers I've worked with have been completely honest about the items I've boughtSo I haven't had a need to deal with customer service.I've tried a few other similar sites and Poshmark is by far my favorite :-)
I recently bought [redacted] boots through the Poshmark companyThe seller describes the boots as a "no slip in sole"And had no pictures of the issue or what she mentI thought it ment a no slip bootI purchased the boots and to my knowledge they had no insoles! The seller did not post pictures of the inside of the boot! I sent [redacted] an email of my dissatisfactionThe company sided with the seller and said that I should have asked more questions and that the seller says "a no slip in sole" and gave me $of posh moneyI don't believe the company handled the situation well at allHad I know the boots had no insoles I never would have made the expensive purchaseThe company did not support me the buyer in anywayIt solely protected the seller! I don't believe that it is good business practicesNow I'm stuck with a pair of expensive boots with no insolesI would not recommend this company and if you choose to shop with Poshmark just buyer beware!
To Whom It May Concern, I have been ignored by the Customer Service Department (or lack thereof) at Poshmark after non-payment of a salePoshmark is supposed to act as a liaison between the customer and the selller, for a fee, to ensure that both parties make secure transactions, unlike other sites like [redacted] I sent out Order # [redacted] which had my [redacted] purse, wallet, and purse charm (originally $ [redacted] was sold for $***) on [redacted] The buyer received the items and then submitted a claim of disapproval of my items on [redacted] After several email attempts and auto replies, a representative named Ivy did email me back on [redacted] providing me with the return tracking numberHowever, the shipping label was produced and the package has been in pre-shipment status since [redacted] I have submitted emails to customer support, tried to track down a phone number only to find out that there is none, then went onto their Facebook page where several other peop
I purchased a jacket on poshmark and upon receiving it and examining it, there is a defect in a zipper that was NOT mentioned in the postingI immediately contacted poshmark and filled out a request to return it and get a refundThey wrote me back several hours later asking for a video of the issueI sent videos immediatelyThey wrote me several hours later denying they received the video and stated if I didn't send a video within hrs I would not get a refundThis was yesterdayI sent the videos again and asked they let me know it was receivedThere is no phone number to call and I am at their mercy to decide to write me back and have not written me since yesterday when they gave me that deadlineThe jacket was a big purchase for me at [redacted] and that is a lot of money to me and I feel I was scammedPoshmark is being beyond difficult to work with and resolve this matter and I feel this whole site is ripping people off and scamming them while saying they protect buyers