Regarding order [redacted] - NWT [redacted] , our team of in-house authenticators have determine the item is consistent with [redacted] products, as such we denied the caseWe asked the user should she reach out to a verified third-party authenticator ( not *** [redacted] store ) and cofirm that the item is not authentic, we will be happy to further assist herFor this reason, we consider the case closed
Money was taken out of my bank account on two occasions (same day) and I have never used this site everI contacted Poshmark via email and phone and was did get one message back for more information so I sent what they requested and now nothing, I have tried to contact Poshmark again on several occasions and never get a responseI just want my money back that was fraudulently taken out of my bank accountOne charge for $ [redacted] and one for $ [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/06/04) */ We did not receive the original Revdex.com complaint and apologize for the delayed response to this complaint We have conversed with the seller and have asked the seller to provide additional photos on Dec 8th, that the item that they have received back is not in the same condition in which it was originally shipped The seller did not provide the photos, therefore we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent them The photos they asked for more than once Final Business Response / [redacted] (4000, 19, 2015/06/23) */ We have conversed with the seller and have asked the seller to provide additional photos on Dec 8th, that the item that they have received back is not in the same condition in which it was originally shippedWe have also reached back out to the seller on Dec 10th to ask for more photos and did not receive a response The seller did not provide the photos, therefore we consider the case resolved Final Consumer Response / [redacted] (4200, 23, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never asked me to provide additional photos and I had emailed several times and was told the seller was returning and that was that
Order [redacted] Poshmark has a policy that if the order does not arrive as described they will accept the returnI did just thatThe description of the item is not what I receivedThey rejected my return request however
As a courtesy, we have refunded the buyer for this order to their original payment methodAdditionally, they may keep the item on behalf of Poshmark and are not required to return it to the sellerFor this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because:the item was misrepresented The pants were represented as corduroy leggingsThe pants are not corduroys, they are only striped pantsI was specifically shopping for corduroys to have because of the cold weather in Connecticut where I liveThey need to re-look at this matterThey were absolutely mis-represented, and I want to send them backRegardless of their case findings, I should still be able to return the pants to the sellerHypothetically speaking, I could buy a pair of pants from the store Kohls and regardless of how an item is represented, I still have the right to return them because of basic consumer laws I do not accept thisSincerely,Chelsea ***
I have been contacting Poshmark to update my account so I can access the funds I have made from salesI inadvertently entered the wrong email [redacted] and should be [redacted] When you want to make changes to your account Poshmark sends a code to your emailSince the email is incorrect Poshmark has to make the changesYou send Poshmark your username, email and driver’s licenseThey state it takes hours for Poshmark to respond it is now days and my account has not been updatedPoshmark received their fees for sales I made but are holding over $dollars in sales to me because they wont change my email so I unable to transfer the money to my bank accountMost recently I am now receiving emails for someone else who is not meI am getting her account info, purchase and shipping infoUnfortunately Poshmark does not have phone support so very frustratingi am concerned my $will be lost or given to the wrong account
We requested the user provide us with proof of purchase such as a receiptThe user did not respond to us with the requested proofFor this reason, the case has been closed and we are no longer able to assist the seller if the seller does not provide us with the receipt we requested to confirm the item is authentic
I ordered a Louis Vuitton wallet off PoshmarkAfter I received it I questioned the seller because it didn't look authenticThe seller assured me it was authenticHowever, after further review I noticed the seller was selling fake Louis Vuitton and I contacted PoshmarkPoshmark ask me to send the wallet in for further inspectionI sent in the wallet poshmark verified the wallet was authentic but has NEVER sent me the walletIt's been almost three weeksI've sent multiple emails and no responseI'm out [redacted] and I want my wallet I paid for backThank you
I have reached out to posh Mark at least times via email which is their only contact method to have my email address changed so that I can collect the balance I have made by selling my products on their website and they are not contacting me back so that I can Collect my moneyThey have no telephone number that I can call to speak to a live agent and I am due over $I need to change my email address in their system which I cannot do because I don’t have access to my old email address and they need me to give them a code from my old email address to change My address to the new oneThey also need my old email address to even add a phone number to my account to get a verification code to release my fundsSo I need them to either call me at [redacted] m to resolve the issue or update my account with that new email address
I bought perfume that was advertised as [redacted] After receiving the item I went to use it and it smelled like hairsprayI then went on to pick out compare this perfume I recieved to an authentic and there were major differences showing that I recieved a look at likeI then contacted customer service, sent pictures, and was offered "posh credit" it has been a terrible experience with Poshmark customer service and after a week of trying to find out when they would credit it to my account I have yet to recieve a responseAt this point I do not want credit because I do not want to deal with Poshmark againI'm asking for my money back for an illegal look a like product that was sold on their appThank you
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ After careful investigation our return team has found that the listing does describe the item as a "Size M" and "Size 6." We ask our buyers to communicate with the seller prior to purchasing, to avoid any type of confusion As a courtesy, we have credited the buyer $in Posh Credit, although this item does not qualify for a returnDue to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item does qualify for a return per Poshmark' policy of a seller misrepresenting an itemThe item was misrepresented as a size when in reality it was a medium which is largerI did receive $in credit but I feel I should receive full credit Final Business Response / [redacted] (4000, 9, 2015/08/13) */ Because the listing does state that the item is a size medium and a size 6, the return case was denied because it is as describedWe ask our buyers to ask sellers questions as brands and item sizes vary Due to this, we consider the case resolved Final Consumer Response / [redacted] (4200, 18, 2015/08/25) */ They are now shipping me USPS damaged shoes and forcing me to keep the damaged shoes without compensation and have restricted my accountThat is their "new policy" for meI guess reporting them to the Revdex.com gave them ammunition of some sort
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
It's been a while since I've heard from Revdex.com or Poshmark about this matter and no solution has been provided by farI would like to know what the status is for this case, thank you
BUYERS BEWARE! You just need to stay away and buy form [redacted] instead Most of sellers is who've been kicked out from ***They talks to buyers like Crap you ever seen and nasty, they do this because sellers reviews is not visible on this site, it is hiding Often you will receive not as described and sold used item as NWTAlso they can get away from all these selling this siteI was shocked how sellers braveness on this site
Complaint: [redacted] I am rejecting this response because: they keep saying the same thingThey are not resolving my claimI want my money back now!!!!Sincerely, [redacted] ***
Customer service will stop answering the second you give them evidence of a legitimate issueIt's a total jokeI paid for a prompt delivery service for my mail and did not receive thatAbsolutely unprofessional company that I would not recommend to my worst enemy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because I received my deposits Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/09) */ On May 12, we reached out to buyer via email to inform her that because the seller had delayed shipment we had cancelled the order and fully refunded her back to the original form of paymentAlso, Poshmark has policies in place to protect our usersFor delayed shipment we allow buyers to cancel their orders at any time if the seller does not ship within 7+ days and we are available via [redacted] @poshmark.com to clear up these sorts of situations
For order [redacted] - acne studios grey mohair sweaterAs the size was not misstated, our team was forced to deny the caseWe strongly recommend all users ask questions regarding fit before purchasing an itemAs stated in our policy, fit issues do not qualify for a returnFor this reason, we consider the case closed
Regarding order [redacted] - NWT [redacted] , our team of in-house authenticators have determine the item is consistent with [redacted] products, as such we denied the caseWe asked the user should she reach out to a verified third-party authenticator ( not *** [redacted] store ) and cofirm that the item is not authentic, we will be happy to further assist herFor this reason, we consider the case closed
Money was taken out of my bank account on two occasions (same day) and I have never used this site everI contacted Poshmark via email and phone and was did get one message back for more information so I sent what they requested and now nothing, I have tried to contact Poshmark again on several occasions and never get a responseI just want my money back that was fraudulently taken out of my bank accountOne charge for $ [redacted] and one for $ [redacted]
Initial Business Response / [redacted] (1000, 15, 2015/06/04) */ We did not receive the original Revdex.com complaint and apologize for the delayed response to this complaint We have conversed with the seller and have asked the seller to provide additional photos on Dec 8th, that the item that they have received back is not in the same condition in which it was originally shipped The seller did not provide the photos, therefore we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I sent them The photos they asked for more than once Final Business Response / [redacted] (4000, 19, 2015/06/23) */ We have conversed with the seller and have asked the seller to provide additional photos on Dec 8th, that the item that they have received back is not in the same condition in which it was originally shippedWe have also reached back out to the seller on Dec 10th to ask for more photos and did not receive a response The seller did not provide the photos, therefore we consider the case resolved Final Consumer Response / [redacted] (4200, 23, 2015/06/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) They never asked me to provide additional photos and I had emailed several times and was told the seller was returning and that was that
Order [redacted] Poshmark has a policy that if the order does not arrive as described they will accept the returnI did just thatThe description of the item is not what I receivedThey rejected my return request however
As a courtesy, we have refunded the buyer for this order to their original payment methodAdditionally, they may keep the item on behalf of Poshmark and are not required to return it to the sellerFor this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because:the item was misrepresented The pants were represented as corduroy leggingsThe pants are not corduroys, they are only striped pantsI was specifically shopping for corduroys to have because of the cold weather in Connecticut where I liveThey need to re-look at this matterThey were absolutely mis-represented, and I want to send them backRegardless of their case findings, I should still be able to return the pants to the sellerHypothetically speaking, I could buy a pair of pants from the store Kohls and regardless of how an item is represented, I still have the right to return them because of basic consumer laws I do not accept thisSincerely,Chelsea ***
I have been contacting Poshmark to update my account so I can access the funds I have made from salesI inadvertently entered the wrong email [redacted] and should be [redacted] When you want to make changes to your account Poshmark sends a code to your emailSince the email is incorrect Poshmark has to make the changesYou send Poshmark your username, email and driver’s licenseThey state it takes hours for Poshmark to respond it is now days and my account has not been updatedPoshmark received their fees for sales I made but are holding over $dollars in sales to me because they wont change my email so I unable to transfer the money to my bank accountMost recently I am now receiving emails for someone else who is not meI am getting her account info, purchase and shipping infoUnfortunately Poshmark does not have phone support so very frustratingi am concerned my $will be lost or given to the wrong account
We requested the user provide us with proof of purchase such as a receiptThe user did not respond to us with the requested proofFor this reason, the case has been closed and we are no longer able to assist the seller if the seller does not provide us with the receipt we requested to confirm the item is authentic
I ordered a Louis Vuitton wallet off PoshmarkAfter I received it I questioned the seller because it didn't look authenticThe seller assured me it was authenticHowever, after further review I noticed the seller was selling fake Louis Vuitton and I contacted PoshmarkPoshmark ask me to send the wallet in for further inspectionI sent in the wallet poshmark verified the wallet was authentic but has NEVER sent me the walletIt's been almost three weeksI've sent multiple emails and no responseI'm out [redacted] and I want my wallet I paid for backThank you
I have reached out to posh Mark at least times via email which is their only contact method to have my email address changed so that I can collect the balance I have made by selling my products on their website and they are not contacting me back so that I can Collect my moneyThey have no telephone number that I can call to speak to a live agent and I am due over $I need to change my email address in their system which I cannot do because I don’t have access to my old email address and they need me to give them a code from my old email address to change My address to the new oneThey also need my old email address to even add a phone number to my account to get a verification code to release my fundsSo I need them to either call me at [redacted] m to resolve the issue or update my account with that new email address
I bought perfume that was advertised as [redacted] After receiving the item I went to use it and it smelled like hairsprayI then went on to pick out compare this perfume I recieved to an authentic and there were major differences showing that I recieved a look at likeI then contacted customer service, sent pictures, and was offered "posh credit" it has been a terrible experience with Poshmark customer service and after a week of trying to find out when they would credit it to my account I have yet to recieve a responseAt this point I do not want credit because I do not want to deal with Poshmark againI'm asking for my money back for an illegal look a like product that was sold on their appThank you
Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ After careful investigation our return team has found that the listing does describe the item as a "Size M" and "Size 6." We ask our buyers to communicate with the seller prior to purchasing, to avoid any type of confusion As a courtesy, we have credited the buyer $in Posh Credit, although this item does not qualify for a returnDue to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) The item does qualify for a return per Poshmark' policy of a seller misrepresenting an itemThe item was misrepresented as a size when in reality it was a medium which is largerI did receive $in credit but I feel I should receive full credit Final Business Response / [redacted] (4000, 9, 2015/08/13) */ Because the listing does state that the item is a size medium and a size 6, the return case was denied because it is as describedWe ask our buyers to ask sellers questions as brands and item sizes vary Due to this, we consider the case resolved Final Consumer Response / [redacted] (4200, 18, 2015/08/25) */ They are now shipping me USPS damaged shoes and forcing me to keep the damaged shoes without compensation and have restricted my accountThat is their "new policy" for meI guess reporting them to the Revdex.com gave them ammunition of some sort
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
It's been a while since I've heard from Revdex.com or Poshmark about this matter and no solution has been provided by farI would like to know what the status is for this case, thank you
BUYERS BEWARE! You just need to stay away and buy form [redacted] instead Most of sellers is who've been kicked out from ***They talks to buyers like Crap you ever seen and nasty, they do this because sellers reviews is not visible on this site, it is hiding Often you will receive not as described and sold used item as NWTAlso they can get away from all these selling this siteI was shocked how sellers braveness on this site
Complaint: [redacted] I am rejecting this response because: they keep saying the same thingThey are not resolving my claimI want my money back now!!!!Sincerely, [redacted] ***
Customer service will stop answering the second you give them evidence of a legitimate issueIt's a total jokeI paid for a prompt delivery service for my mail and did not receive thatAbsolutely unprofessional company that I would not recommend to my worst enemy
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me because I received my deposits Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/06/09) */ On May 12, we reached out to buyer via email to inform her that because the seller had delayed shipment we had cancelled the order and fully refunded her back to the original form of paymentAlso, Poshmark has policies in place to protect our usersFor delayed shipment we allow buyers to cancel their orders at any time if the seller does not ship within 7+ days and we are available via [redacted] @poshmark.com to clear up these sorts of situations
For order [redacted] - acne studios grey mohair sweaterAs the size was not misstated, our team was forced to deny the caseWe strongly recommend all users ask questions regarding fit before purchasing an itemAs stated in our policy, fit issues do not qualify for a returnFor this reason, we consider the case closed