I sold a bag on Poshmark, and shipped it out the next dayThat night (after I had already shipped it), I received notification from poshmark that the order had been cancelledI contacted the buyer that night, and she told me that she never cancelled it - poshmark didNow, since the bag had already shipped out, I tried contacting [redacted] to try and re-route the bag back to meHad to pay $ [redacted] to seeI sent emails, called some number twice, and still no response days laterI've been in contact with the buyer and she as well couldn't get through to anyoneSo now, since the package is being delivered tomorrow, I asked the buyer to send me payment in another wayI had no choice, since not one person has gotten back to me to resolve this issueThankfully, the buyer was responsive and made a payment or I would of been out $***! I would like to know why there is no customer service to help you in situations like this!! HORRIBLE! I had to figure out a way to get my money - when it wa
I ordered a jacket from Poshmark on 10/18/A few days later I reached out via email and was informed that they allow the seller days to ship the productExactly days later and almost everyday since, I have been emailing Poshmark to inform them that I haven't received as much as a notification that the item has been shippedIt is now 10/and emails later and Poshmark has just completely ignored meThe money was taken from my card immediately and now that they have my money I'm being ignoredOrder ID [redacted]
I purchased an item on poshmark on Saturday morning [redacted] )The price for the item was low, and I did a quick reverse search for the item and found that the pictures were stolen from ebayI contacted the seller on ebay and asked if the bag were being sold on poshmark, and she replied that it was notI immediately tried to cancel the order (ony minutes after it was placed), but the seller marked it as shipped, called me a mother [redacted] and blocked me when I asked her to cancelShe subsequently shipped me an empty boxI contacted poshmark right away, but they do not do business on weekends, nor do they have a phone numberThis sort of scamming in which a new seller steals pictures from ebay and then sends an empty box is common on poshmarkI believe that poshmark is negligent in their monitoring of their website, and should take responsibility for stopping the scammersAn easy fix would be to require new sellers to sell at least 3-items before bein
We see that this order was cancelled due to suspected fraud on behalf of the buyerIn addition, because the order was shipped, our team released the seller's full earnings on [redacted] *** Due to this, we consider the case resolved
Unfortunately, odors can be subjective and there is no way for us to determine if the item had a smoke odor before it was sent to the buyerThe seller, [redacted] ***, filed a formal dispute in our appWe resolved the dispute by providing the seller with "Posh Credit" due to the inconvenienceFor this reason, we consider the case closed
The user has a history of reporting buyers damaging products upon returnAdditionally is linked to another account that has reported receiving different items upon return and has submitted identical photos on both accountsAs this user has abused their privilege on our platform, we consider the case closed
This company says they will not tolerate or accept the sale of fakes That is in FACT what they do on a daily basis Simply search their site for high end items and hundreds of fakes will show up It is such a shame They have a report option...I have used it hundreds of times Yet, time and time again, Postmark fails to take down these fake sellers and their accounts I have come to the conclusion that they would rather make money off of innocent clients buying fake products than really crack down They CANNOT compete with Tradesy, Fashionphile, Guilt...etc which all stand by their authentic claims and do something about it! Poshmark...it's against the law to have people selling inauthentic items on your site! The worst part...I personally warned TONS of potential buyers of fakes Each time the customer reached out to me to thank me for warning them Well, guess what, Postmark kicks me off while allowing sellers with fake items to continue Buyers be ware, do not buy from this company, many other reputable sites to buy from Such a scam!
This company changed my name which I have not used in yearsI have not used the name Hemstreet sense I was & I’m nowAlso they said I have email address, but they still have not entered the right yetWhen they changed the email address to [redacted] they never sent me a code to change my passwordI would like them to correct my email address to the one I have had for over years which is “ [redacted] I will also need a code to change or make a new passwordOtherwise I will assume that they don’t want my businessI would also like a code so when I sell stuff I can collect my money..!! I’m not going to go threw this again or ask again.!!!
Initial Business Response / [redacted] (1000, 5, 2016/02/27) */ Our return's team carefully investigate every case by to reach fair outcomeAccording to our returns team, they have provided photos to the user of a different bag to show that the print and color is similar therefore they have reason to believe that it is part of the designAdditionally they concluded that the marks were shown in the listing photosTherefore the item was as describedDue to this, we consider the case resolvedInitial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are incorrect, this is not part of the designThey deemed this part of the design because they do not want to do their jobsFinal Business Response / [redacted] (4000, 11, 2016/03/30) */ As stated, our returns team has concluded that the marks were shown in the listing photosTherefore the item was as described and does not qualify for a returnDue to this, we consider the case resolvedFinal Consumer Response / [redacted] (4200, 15, 2016/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company may consider it resolved on their end but not giving customers an option to return their item is not resolvedPoshmark customer support by far the worse App company I have dealt withI will no longer be investing any money into their poorly managed App and I have made sure to inform the many women I converse with daily to never think of installing it due to this appalling experience
Our support team has let us know that they marked this order as received on [redacted] after communication with the seller and the earnings have been released Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2016/01/01) */ According to our customer support team, we reached out to the user on Dec stating that their return was approvedOnce a return case is approved, the buyer must ship the item back to the seller in order for a refund to be issuedThe buyer failed to return the item within the allotted timeDue to this our system automatically accepted the order We consider this case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's fine, I do feel that they only answered this because I put a complaint in because they only answered after I did and it was over a week later and the say they are supposed to answer within hours
My first Poshmark purchase...my last Live in Hawaii...invited to a ski week at [redacted] ...don't have the cold weather stuff...so saw a usually very expensive [redacted] ski jacket on their site Bought it on a Friday...by Tuesday still no acknowledgement...placed a complaint...seller has ten days to ship...the ad listed the jacket available in ALL SIZES but I wanted to confirm they had an XL [redacted] size 5...no response...when no one had responded in ten days, I cancelled the order and they refunded to my credit card...but I lost ten days and went to a local sporting goods store and bought what I needed...not the quality of [redacted] but at least I had what I needed from a responsive store and not this terrible site...cancelled my account and stopped their stupid emails...and I'm off to the slopes
My girlfriend and I began selling things on Poshmark last yearMy girlfriend has gained a considerable following on [redacted] for her makeup tutorials and fashion vlogsAs a result she often receives "care packages" of products from from various companies who hope she uses them in her videos resulting in free exposure for the companies and the productsI'm also fairly active when it comes to liquidation sales at local companiesWhen local stores like [redacted] and [redacted] close they sell their remaining inventory at discounts up to 80%Between us we had a fairly large inventory of popular products on hand and we decided to sell them to make extra money for schoolSince [redacted] seemed too complicated, my girlfriend suggested a new app called PoshmarkIt worked great, we sold our items at a fairly rapid pace, as they were popular, and we could offer them at competitive prices since we were getting them steeply discounted or freeWe shipped very quickly, and our buyers wer
Our records show that this user was restricted from Poshmark as they have been participating in trades on Poshmark, and then cancelling the orders but still using the shipping label for freeThis is fraud and is not condoned on PoshmarkThe seller was warned and continued this behavior, which has resulted in restriction from Poshmark Due to this, we consider the case resolved
Our support team has record of this order being marked as received on [redacted] On that date the funds were released to the seller who later redeemed them that same day Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ The user sold a counterfeit item on our platform which is against our rules and illegal. Due to this, we are unable to assist her with this order number. The law that was violated states: (1) conspiring to traffic in counterfeit goods,... in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
This is an online business where you can sell your merchandiseI listed several items for saleOne customer with user name [redacted] purchased items for my closet in a bundle for which I gave a discountAs soon as she received the items she filed a complaint with [redacted] that one item was not as describedAfter several days, [redacted] sided with the buyer and they were to refund [redacted] and she/he was to ship my items back to me [redacted] waited about a week (they are allowed a full week to send items back) and sent a package to me, with a tracking label so that [redacted] could track that it was sentWhen I received the package it contained a cheap necklace and not my itemsThe products I sold were an [redacted] brand rose gold and diamond bracelet (value $600), an [redacted] ring (value over $300) and an [redacted] skull bracelet (value over $200)All my items were high end designerFile kept my items and sent back a cheap trinketI sent several emails and opened cases wi
I sold a bag on Poshmark, and shipped it out the next dayThat night (after I had already shipped it), I received notification from poshmark that the order had been cancelledI contacted the buyer that night, and she told me that she never cancelled it - poshmark didNow, since the bag had already shipped out, I tried contacting [redacted] to try and re-route the bag back to meHad to pay $ [redacted] to seeI sent emails, called some number twice, and still no response days laterI've been in contact with the buyer and she as well couldn't get through to anyoneSo now, since the package is being delivered tomorrow, I asked the buyer to send me payment in another wayI had no choice, since not one person has gotten back to me to resolve this issueThankfully, the buyer was responsive and made a payment or I would of been out $***! I would like to know why there is no customer service to help you in situations like this!! HORRIBLE! I had to figure out a way to get my money - when it wa
I ordered a jacket from Poshmark on 10/18/A few days later I reached out via email and was informed that they allow the seller days to ship the productExactly days later and almost everyday since, I have been emailing Poshmark to inform them that I haven't received as much as a notification that the item has been shippedIt is now 10/and emails later and Poshmark has just completely ignored meThe money was taken from my card immediately and now that they have my money I'm being ignoredOrder ID [redacted]
I purchased an item on poshmark on Saturday morning [redacted] )The price for the item was low, and I did a quick reverse search for the item and found that the pictures were stolen from ebayI contacted the seller on ebay and asked if the bag were being sold on poshmark, and she replied that it was notI immediately tried to cancel the order (ony minutes after it was placed), but the seller marked it as shipped, called me a mother [redacted] and blocked me when I asked her to cancelShe subsequently shipped me an empty boxI contacted poshmark right away, but they do not do business on weekends, nor do they have a phone numberThis sort of scamming in which a new seller steals pictures from ebay and then sends an empty box is common on poshmarkI believe that poshmark is negligent in their monitoring of their website, and should take responsibility for stopping the scammersAn easy fix would be to require new sellers to sell at least 3-items before bein
We see that this order was cancelled due to suspected fraud on behalf of the buyerIn addition, because the order was shipped, our team released the seller's full earnings on [redacted] *** Due to this, we consider the case resolved
Unfortunately, odors can be subjective and there is no way for us to determine if the item had a smoke odor before it was sent to the buyerThe seller, [redacted] ***, filed a formal dispute in our appWe resolved the dispute by providing the seller with "Posh Credit" due to the inconvenienceFor this reason, we consider the case closed
The user has a history of reporting buyers damaging products upon returnAdditionally is linked to another account that has reported receiving different items upon return and has submitted identical photos on both accountsAs this user has abused their privilege on our platform, we consider the case closed
This company says they will not tolerate or accept the sale of fakes That is in FACT what they do on a daily basis Simply search their site for high end items and hundreds of fakes will show up It is such a shame They have a report option...I have used it hundreds of times Yet, time and time again, Postmark fails to take down these fake sellers and their accounts I have come to the conclusion that they would rather make money off of innocent clients buying fake products than really crack down They CANNOT compete with Tradesy, Fashionphile, Guilt...etc which all stand by their authentic claims and do something about it! Poshmark...it's against the law to have people selling inauthentic items on your site! The worst part...I personally warned TONS of potential buyers of fakes Each time the customer reached out to me to thank me for warning them Well, guess what, Postmark kicks me off while allowing sellers with fake items to continue Buyers be ware, do not buy from this company, many other reputable sites to buy from Such a scam!
This company changed my name which I have not used in yearsI have not used the name Hemstreet sense I was & I’m nowAlso they said I have email address, but they still have not entered the right yetWhen they changed the email address to [redacted] they never sent me a code to change my passwordI would like them to correct my email address to the one I have had for over years which is “ [redacted] I will also need a code to change or make a new passwordOtherwise I will assume that they don’t want my businessI would also like a code so when I sell stuff I can collect my money..!! I’m not going to go threw this again or ask again.!!!
Initial Business Response / [redacted] (1000, 5, 2016/02/27) */ Our return's team carefully investigate every case by to reach fair outcomeAccording to our returns team, they have provided photos to the user of a different bag to show that the print and color is similar therefore they have reason to believe that it is part of the designAdditionally they concluded that the marks were shown in the listing photosTherefore the item was as describedDue to this, we consider the case resolvedInitial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They are incorrect, this is not part of the designThey deemed this part of the design because they do not want to do their jobsFinal Business Response / [redacted] (4000, 11, 2016/03/30) */ As stated, our returns team has concluded that the marks were shown in the listing photosTherefore the item was as described and does not qualify for a returnDue to this, we consider the case resolvedFinal Consumer Response / [redacted] (4200, 15, 2016/03/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company may consider it resolved on their end but not giving customers an option to return their item is not resolvedPoshmark customer support by far the worse App company I have dealt withI will no longer be investing any money into their poorly managed App and I have made sure to inform the many women I converse with daily to never think of installing it due to this appalling experience
Our support team has let us know that they marked this order as received on [redacted] after communication with the seller and the earnings have been released Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2016/01/01) */ According to our customer support team, we reached out to the user on Dec stating that their return was approvedOnce a return case is approved, the buyer must ship the item back to the seller in order for a refund to be issuedThe buyer failed to return the item within the allotted timeDue to this our system automatically accepted the order We consider this case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's fine, I do feel that they only answered this because I put a complaint in because they only answered after I did and it was over a week later and the say they are supposed to answer within hours
This site is a joke Very unprofessional and no customer service phone reps If you have a problem with a purchase, BE SURE TO FILE A PAYPAL DISPUTE!
Initial Business Response / [redacted] (1000, 5, 2015/03/05) */ Issue has been resolved with buyer
The order has already been returned to the seller, tracking shown here: [redacted] For this reason, the case has been resolved
My first Poshmark purchase...my last Live in Hawaii...invited to a ski week at [redacted] ...don't have the cold weather stuff...so saw a usually very expensive [redacted] ski jacket on their site Bought it on a Friday...by Tuesday still no acknowledgement...placed a complaint...seller has ten days to ship...the ad listed the jacket available in ALL SIZES but I wanted to confirm they had an XL [redacted] size 5...no response...when no one had responded in ten days, I cancelled the order and they refunded to my credit card...but I lost ten days and went to a local sporting goods store and bought what I needed...not the quality of [redacted] but at least I had what I needed from a responsive store and not this terrible site...cancelled my account and stopped their stupid emails...and I'm off to the slopes
My girlfriend and I began selling things on Poshmark last yearMy girlfriend has gained a considerable following on [redacted] for her makeup tutorials and fashion vlogsAs a result she often receives "care packages" of products from from various companies who hope she uses them in her videos resulting in free exposure for the companies and the productsI'm also fairly active when it comes to liquidation sales at local companiesWhen local stores like [redacted] and [redacted] close they sell their remaining inventory at discounts up to 80%Between us we had a fairly large inventory of popular products on hand and we decided to sell them to make extra money for schoolSince [redacted] seemed too complicated, my girlfriend suggested a new app called PoshmarkIt worked great, we sold our items at a fairly rapid pace, as they were popular, and we could offer them at competitive prices since we were getting them steeply discounted or freeWe shipped very quickly, and our buyers wer
Our records show that this user was restricted from Poshmark as they have been participating in trades on Poshmark, and then cancelling the orders but still using the shipping label for freeThis is fraud and is not condoned on PoshmarkThe seller was warned and continued this behavior, which has resulted in restriction from Poshmark Due to this, we consider the case resolved
Our support team has record of this order being marked as received on [redacted] On that date the funds were released to the seller who later redeemed them that same day Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ The user sold a counterfeit item on our platform which is against our rules and illegal. Due to this, we are unable to assist her with this order number. The law that was violated states: (1) conspiring to traffic in counterfeit goods,... in violation of Title 18, United States Code, Section 371; (2) trafficking in counterfeit goods, in violation of Title 18, United States Code, Section 2320(a); and (3) concealing and selling imported counterfeit goods, in violation of Title 18, United States Code, Section 545.
This is an online business where you can sell your merchandiseI listed several items for saleOne customer with user name [redacted] purchased items for my closet in a bundle for which I gave a discountAs soon as she received the items she filed a complaint with [redacted] that one item was not as describedAfter several days, [redacted] sided with the buyer and they were to refund [redacted] and she/he was to ship my items back to me [redacted] waited about a week (they are allowed a full week to send items back) and sent a package to me, with a tracking label so that [redacted] could track that it was sentWhen I received the package it contained a cheap necklace and not my itemsThe products I sold were an [redacted] brand rose gold and diamond bracelet (value $600), an [redacted] ring (value over $300) and an [redacted] skull bracelet (value over $200)All my items were high end designerFile kept my items and sent back a cheap trinketI sent several emails and opened cases wi