I have contacted poshmark by sending messages within hours seeking assistance in redeeming funds from my poshmark account [redacted] ” from a recent saleI have not been able to redeem my funds because the verification code that poshmark provided has been sent to my email address which I cant access the messagesSo I have contacted poshmark requesting they send me the verification code via text message and provided them with a copy of my driver’s license and phone number but after several attempts he issue remains unresolved
Initial Business Response / [redacted] (1000, 5, 2014/10/14) */ Our fees are very simple and straightforwardFor all sales under $15, Poshmark takes a flat commission of $You keep the restFor sales of $or more, you keep 80% of your sale and Poshmark's commission is 20%Please note that when a purchase is made, we first apply any Posh Credits and then we redeemable balanceIf [redacted] has any specific questions we would love to help - [redacted] @poshmark.com
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ After careful investigation, we have approved the buyer's return caseThe item was shipped back to the seller and upon delivery, we have already issued the buyer a refund Due to this, we consider the case resolved
Someone bought one of my items on [redacted] , [redacted] at night; I packaged it, printed the label and shipped it out on [redacted] , [redacted] at 10amAfter it has been shipped Poshmark provides a tracking number to both the buyer and seller; it was also priority- day shippingOn [redacted] , [redacted] ***, I noticed that went I went onto Poshmark it still said, " Pending [redacted] ScanTracking information will be available here after the package is scanned by ***." I have been using Postmark for month and have sold a decent amount of itemsI also have excellent ratings, including "fast shipper" and a bunch of positive comments from buyersNormally, the tracking number is available the next day, so as a precaution I emailed Poshmark to ask about itI also voiced my concern about how I did not want my reputation to declineAfter two full days I did not receive a response and by that time I had a unhappy buyer commenting publicly on my Poshmark account (comments can not be deleted eitherFr
Complaint: [redacted] I am rejecting this response because: I received a malicious return in unsalvageable shapeThere was a massive tear on the sleeve which was immediately photographed and sent off to Poshmark supportThe $in earnings needs to be applied to my balance, not as a $Poshmark creditProof of this statement was sent multiple times to your customer service team with one response, of which, was not deemed acceptablePreviously submitted photos (of returned item) have been attached to this complaint Sincerely, [redacted] **
Our records show that the buyer submitted an offer to the seller for this item. The seller accepted the buyer's offer. As stated on our Support Center as seen here: [redacted] r-, offers are binding. This means,... that if a buyer submits an offer, they are binded to that offer if the seller accepts it. Due to this, we consider the case resolved.
I contacted poshmark to handle a returnI received a automated email but no real reply from poshmarkThis is the second time Ive needed something canceled/returned and poshmark has been absent in the situation1st there is no option for you to simply return the item so you have to go through poshmark in order to get it returned and boy do they love to take there timeThey tell you not to send multiple inquiries about an order but they fail to actually answer and only leave you days to do an actual returnI don't have all day to waste waiting for poshmark to send a return labelI want a full refund for my item Im not so sure if I will be using this company again
Sold item...buyer stated item was broke even though it was brand new and in manufacturer box..she sent back 3/and wallet has vanished I sold a wallet to user [redacted] on 3/23..it was a [redacted] wallet that I had myself purchased onlineTherefore I cannot prove authenticity and this was all disclosedThe wallett sold ***$ and per buyers requestThe next day there was a dispute filed on the wallet but the item had not been delivered [redacted] stated that it was all an accident she had made contact with posh amd that she had recieved another lv that week that was damaged and she accidentally filed under my itemThe very next day she said she was in possession of wallet but that the zipper iw damaged and it is fakeI told her to send back and that was pretty much last I heard from buyerMy wallett was sent back to me on on tracking number which I can no longer see because posh mark removed it..but the case number for open investigation is [redacted] The wallet shows tha
I ordered a handbag from a user on the Poshmark siteThe handbag was advertised as being authentic and I was told by the seller that she had ordered it directly from the designer's websiteHowever, as soon as I opened up the handbag I could tell that it was not authentic and was a replica of the purse I thought I paid forI have filed complaints with Poshmark customer service and all they have done is ask for pictures, which I have gladly provided to themThe last I heard from them was FridayThis "case review" as they call it has been going on since last TuesdayI am getting mowhere with themI have sent several emails, sent [redacted] messages and I'm getting nothingI want a refund of my money and no one is helping me out to rectify the problemThey don't have a number that you can call to talk to anyone and they have you email their customer support and then never respond to you
I sold a diamond engagement ring through PoshmarkThe ring was approved by Poshmark before being sent to the buyerThe buyer claims the ring wasn't as described and requested a refundThe buyer mails the package back with no ring inside and Poshmark still refunded her moneyI am out of $ [redacted] and no ringI emailed Poshmark the day I received the package with photos of the empty boxI have emailed them every day since and no response or help offered
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
This is the WORST website I've ever encountered Numerous features did not work, and I attempted to get help from customer service NUMEROUS times I NEVER received a response I shop online regularly at high-end department stores and on sites like [redacted] and ***--and on those sites, I've never had problems Do yourself a favor and AVOID POSHMARK!!
I sold a [redacted] Blazer through the Poshmark app, describing the item exactly as it wasA [redacted] Era, Midnight [redacted] Blazer, etcShortly after sending it out, I received an email from Poshmark stating the customer has issued a complaint and that they had opened a caseAll I was given was that the product did not match the description, and if I had any further info to provide, I canI responded stating the description is exactly what the product was, and if they would tell me what was wrongI can explain furtherI received no response from Poshmark, the case went in favor of the buyer and my blazer was sent back to meSince Poshmark wouldn't respond, I messaged the customer who had originally purchased the blazer, asking them what the issue wasThey stated the blazer was not [redacted] EraClearly the customer who purchased the blazer and Poshmark have no idea what they're talking about [redacted] doesn't design for [redacted] anymore, any hasn't since ***My blazer was purchased du
Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ We provided the seller with a $credit for the returned itemShe is currently in possession of both the item and the credit and we have considered this case resolved on our endShe is requesting the retail price for the item ($298), but sold the item for $If the buyer did not file a return case and released the seller's funds, the seller's earnings would have been $We believe the credit of $and having the item shipped back to her (free of charge) is a fair resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cheap ***! Yes I have possession of the RUINED sweater that I cannot sell or use or give away! It's actually in a ziplock bag that's still ready to ship to Poshmark to show it's ruinedThe $credit is still left untouched Why am I getting credit when it should be put in my balance? Put the $in my balance and I will redeem it along with whatever my existing balance isOnce that is done, I will be closing my PM accountEver since this whole debacle, I've completely lost interest in selling through them and lost faith in their fake company motto of caring for their account holders They'll be getting a nice scathing review in every possible site Up yours Poshmark [redacted] Final Business Response / [redacted] (4000, 9, 2015/04/30) */ After the seller submitted additional information, we have added their earnings of $to their redeemable balance Due to this, we consider this case resolved
If a customer receives an item and it is not how it was described in the listing, they may open a case with us within days of delivery as per our return policy: [redacted] According to our dispute management team, although the customer did not open a case with us we assisted them with credit as a courtesyOnce payment is released to the seller, we are unable to reverse this action Additionally, when an order is shipped, both buyer and seller are automatically sent a notification email with USPS tracking details so customers may follow their package’s progressThis information is also available through a customer’s Account section through the app or web Due to this, we consider the matter resolved
I ordered a pair of [redacted] shoes from a seller on July 11, ***The seller stated the shoes had only been worn once and provided pictures of the shoesI received the shoes July 16, ***I immediately opened the package while and was completely lividThe toe of the shoes were completely scuffed, the heels were badly scraped, and the soles were coming apartI had searched for these particular shoes for months and Poshmark was the only place I could find themIn fact, these shoes were the reason I joined PoshmarkI immediately e-mailed Poshmark with picturesI DID NOT ACCEPT THE ORDERI informed them that I desired to keep the shoes, but I would like a partial refundOn July 19, ***, I receive an e-mail (I guess it was automated) informing me that my case had been accepted, and I must return the shoes to receive a full refundI was happy they ruled in my favor, but I immediately sent a reply e-mail informing them (AGAIN) that I did not want a full refundI only desired a
I sold a necklace in excellent condition, order [redacted] it was a Chanel necklace for $The listing I offered showed my item and the condition of it when sold and sent to buyerThe buyer stated there being a chip directly in the center of the logo which is dead center of the necklacePoshmark opened an investigation allowed the buyer to submit photos of a damaged item which she most likely damaged herself - since there was absolutely ZERO damage to the item upon my sending it outI wrote my remarks, she wrote hers and ultimately Poshmark is allowing the buyer to send me an item worth nothing with the damage this person caused to my itemI have not seen the buyers pictures but I do not need to - I know how I mailed the item to herPoshmark states they protect their sellers - they are doing nothing to fairly handle the situationThey simply said due to the Knick on the necklace the buyer has been approved to return the itemPoshmark has did nothing to rectify th
According to the USPS tracking information, this order was delivered to the buyer on 8/and the funds were automatically released to the seller by our system on 8/at 12:40pmThe buyer did not reach out to us regarding any issues with this order until 8:30pm on 8/(after the funds had already been released to the seller)Again our Return Policy clearly states, a buyer has days from the date of delivery to review and accept an orderIf they do not report any issues within those days, the funds are automatically released to the seller on the 4th day after delivery As a one-time courtesy, we have issued $in Posh Credit (the total cost for the item) into the buyer’s account due to the inconvenienceThis is already a huge exception to our process as the buyer failed to reach out to Poshmark support or open a formal return claim within the allotted timeframe (days from the date of delivery)For this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because Poshmark.com already used this excuse in an email to meThe seller had no problem blaming Poshmark.com for the cancelationShe even put online in nice big print for everyone to seeShe says she canceled b/c Poshmark.com didn't pay herSo either the company is lying or she is! That simpleI wanna know which one it isIf Poshmark.com has a dishonest seller then they need to do somethingThe item is still marked sold onlineI simply want what I paid for....Sincerely, [redacted]
AVOIDPoshmark supports racism, threats, and bullying! They have absolutely horrible customer serviceThey respond with the same canned responses, no matter the situationThese messages take two seconds to send, yet they take over hours to respond every timeI recently had a user (who was disgruntled about who knows what), make 15+ harassing comments on my listings- this was before I could block them! They made racist insults, personal attacks on my appearance, and spread lies about me scamming themIt was clear that this account was made for the sole purpose of harassing me; their account name included MY username! Yet when I contacted Poshmark about this, they refused to remove the comments and claimed that they had "taken the appropriate actions," yet the account was still active! I have been diagnosed with depression in the past, and things like this affect me deeply-- heck, anyone would feel threatened and insulted! I am back on medications because of this horrible experience, mostly because Poshmark failed to take any action, which to me says that they condone racist remarks, threats, and straigbullyingI made a sale today, but I am cancelling the order and deleting my account immediatelyI refuse to let this joke of a "business" profit from me again- and you can be sure that they will lose business because of me as well!
I have contacted poshmark by sending messages within hours seeking assistance in redeeming funds from my poshmark account [redacted] ” from a recent saleI have not been able to redeem my funds because the verification code that poshmark provided has been sent to my email address which I cant access the messagesSo I have contacted poshmark requesting they send me the verification code via text message and provided them with a copy of my driver’s license and phone number but after several attempts he issue remains unresolved
Initial Business Response / [redacted] (1000, 5, 2014/10/14) */ Our fees are very simple and straightforwardFor all sales under $15, Poshmark takes a flat commission of $You keep the restFor sales of $or more, you keep 80% of your sale and Poshmark's commission is 20%Please note that when a purchase is made, we first apply any Posh Credits and then we redeemable balanceIf [redacted] has any specific questions we would love to help - [redacted] @poshmark.com
Initial Business Response / [redacted] (1000, 5, 2015/11/24) */ After careful investigation, we have approved the buyer's return caseThe item was shipped back to the seller and upon delivery, we have already issued the buyer a refund Due to this, we consider the case resolved
Someone bought one of my items on [redacted] , [redacted] at night; I packaged it, printed the label and shipped it out on [redacted] , [redacted] at 10amAfter it has been shipped Poshmark provides a tracking number to both the buyer and seller; it was also priority- day shippingOn [redacted] , [redacted] ***, I noticed that went I went onto Poshmark it still said, " Pending [redacted] ScanTracking information will be available here after the package is scanned by ***." I have been using Postmark for month and have sold a decent amount of itemsI also have excellent ratings, including "fast shipper" and a bunch of positive comments from buyersNormally, the tracking number is available the next day, so as a precaution I emailed Poshmark to ask about itI also voiced my concern about how I did not want my reputation to declineAfter two full days I did not receive a response and by that time I had a unhappy buyer commenting publicly on my Poshmark account (comments can not be deleted eitherFr
Complaint: [redacted] I am rejecting this response because: I received a malicious return in unsalvageable shapeThere was a massive tear on the sleeve which was immediately photographed and sent off to Poshmark supportThe $in earnings needs to be applied to my balance, not as a $Poshmark creditProof of this statement was sent multiple times to your customer service team with one response, of which, was not deemed acceptablePreviously submitted photos (of returned item) have been attached to this complaint Sincerely, [redacted] **
Our records show that the buyer submitted an offer to the seller for this item. The seller accepted the buyer's offer. As stated on our Support Center as seen here: [redacted] r-, offers are binding. This means,... that if a buyer submits an offer, they are binded to that offer if the seller accepts it. Due to this, we consider the case resolved.
I contacted poshmark to handle a returnI received a automated email but no real reply from poshmarkThis is the second time Ive needed something canceled/returned and poshmark has been absent in the situation1st there is no option for you to simply return the item so you have to go through poshmark in order to get it returned and boy do they love to take there timeThey tell you not to send multiple inquiries about an order but they fail to actually answer and only leave you days to do an actual returnI don't have all day to waste waiting for poshmark to send a return labelI want a full refund for my item Im not so sure if I will be using this company again
Sold item...buyer stated item was broke even though it was brand new and in manufacturer box..she sent back 3/and wallet has vanished I sold a wallet to user [redacted] on 3/23..it was a [redacted] wallet that I had myself purchased onlineTherefore I cannot prove authenticity and this was all disclosedThe wallett sold ***$ and per buyers requestThe next day there was a dispute filed on the wallet but the item had not been delivered [redacted] stated that it was all an accident she had made contact with posh amd that she had recieved another lv that week that was damaged and she accidentally filed under my itemThe very next day she said she was in possession of wallet but that the zipper iw damaged and it is fakeI told her to send back and that was pretty much last I heard from buyerMy wallett was sent back to me on on tracking number which I can no longer see because posh mark removed it..but the case number for open investigation is [redacted] The wallet shows tha
I ordered a handbag from a user on the Poshmark siteThe handbag was advertised as being authentic and I was told by the seller that she had ordered it directly from the designer's websiteHowever, as soon as I opened up the handbag I could tell that it was not authentic and was a replica of the purse I thought I paid forI have filed complaints with Poshmark customer service and all they have done is ask for pictures, which I have gladly provided to themThe last I heard from them was FridayThis "case review" as they call it has been going on since last TuesdayI am getting mowhere with themI have sent several emails, sent [redacted] messages and I'm getting nothingI want a refund of my money and no one is helping me out to rectify the problemThey don't have a number that you can call to talk to anyone and they have you email their customer support and then never respond to you
I sold a diamond engagement ring through PoshmarkThe ring was approved by Poshmark before being sent to the buyerThe buyer claims the ring wasn't as described and requested a refundThe buyer mails the package back with no ring inside and Poshmark still refunded her moneyI am out of $ [redacted] and no ringI emailed Poshmark the day I received the package with photos of the empty boxI have emailed them every day since and no response or help offered
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
This is the WORST website I've ever encountered Numerous features did not work, and I attempted to get help from customer service NUMEROUS times I NEVER received a response I shop online regularly at high-end department stores and on sites like [redacted] and ***--and on those sites, I've never had problems Do yourself a favor and AVOID POSHMARK!!
I sold a [redacted] Blazer through the Poshmark app, describing the item exactly as it wasA [redacted] Era, Midnight [redacted] Blazer, etcShortly after sending it out, I received an email from Poshmark stating the customer has issued a complaint and that they had opened a caseAll I was given was that the product did not match the description, and if I had any further info to provide, I canI responded stating the description is exactly what the product was, and if they would tell me what was wrongI can explain furtherI received no response from Poshmark, the case went in favor of the buyer and my blazer was sent back to meSince Poshmark wouldn't respond, I messaged the customer who had originally purchased the blazer, asking them what the issue wasThey stated the blazer was not [redacted] EraClearly the customer who purchased the blazer and Poshmark have no idea what they're talking about [redacted] doesn't design for [redacted] anymore, any hasn't since ***My blazer was purchased du
Initial Business Response / [redacted] (1000, 5, 2015/04/01) */ We provided the seller with a $credit for the returned itemShe is currently in possession of both the item and the credit and we have considered this case resolved on our endShe is requesting the retail price for the item ($298), but sold the item for $If the buyer did not file a return case and released the seller's funds, the seller's earnings would have been $We believe the credit of $and having the item shipped back to her (free of charge) is a fair resolution Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cheap ***! Yes I have possession of the RUINED sweater that I cannot sell or use or give away! It's actually in a ziplock bag that's still ready to ship to Poshmark to show it's ruinedThe $credit is still left untouched Why am I getting credit when it should be put in my balance? Put the $in my balance and I will redeem it along with whatever my existing balance isOnce that is done, I will be closing my PM accountEver since this whole debacle, I've completely lost interest in selling through them and lost faith in their fake company motto of caring for their account holders They'll be getting a nice scathing review in every possible site Up yours Poshmark [redacted] Final Business Response / [redacted] (4000, 9, 2015/04/30) */ After the seller submitted additional information, we have added their earnings of $to their redeemable balance Due to this, we consider this case resolved
If a customer receives an item and it is not how it was described in the listing, they may open a case with us within days of delivery as per our return policy: [redacted] According to our dispute management team, although the customer did not open a case with us we assisted them with credit as a courtesyOnce payment is released to the seller, we are unable to reverse this action Additionally, when an order is shipped, both buyer and seller are automatically sent a notification email with USPS tracking details so customers may follow their package’s progressThis information is also available through a customer’s Account section through the app or web Due to this, we consider the matter resolved
I ordered a pair of [redacted] shoes from a seller on July 11, ***The seller stated the shoes had only been worn once and provided pictures of the shoesI received the shoes July 16, ***I immediately opened the package while and was completely lividThe toe of the shoes were completely scuffed, the heels were badly scraped, and the soles were coming apartI had searched for these particular shoes for months and Poshmark was the only place I could find themIn fact, these shoes were the reason I joined PoshmarkI immediately e-mailed Poshmark with picturesI DID NOT ACCEPT THE ORDERI informed them that I desired to keep the shoes, but I would like a partial refundOn July 19, ***, I receive an e-mail (I guess it was automated) informing me that my case had been accepted, and I must return the shoes to receive a full refundI was happy they ruled in my favor, but I immediately sent a reply e-mail informing them (AGAIN) that I did not want a full refundI only desired a
I sold a necklace in excellent condition, order [redacted] it was a Chanel necklace for $The listing I offered showed my item and the condition of it when sold and sent to buyerThe buyer stated there being a chip directly in the center of the logo which is dead center of the necklacePoshmark opened an investigation allowed the buyer to submit photos of a damaged item which she most likely damaged herself - since there was absolutely ZERO damage to the item upon my sending it outI wrote my remarks, she wrote hers and ultimately Poshmark is allowing the buyer to send me an item worth nothing with the damage this person caused to my itemI have not seen the buyers pictures but I do not need to - I know how I mailed the item to herPoshmark states they protect their sellers - they are doing nothing to fairly handle the situationThey simply said due to the Knick on the necklace the buyer has been approved to return the itemPoshmark has did nothing to rectify th
According to the USPS tracking information, this order was delivered to the buyer on 8/and the funds were automatically released to the seller by our system on 8/at 12:40pmThe buyer did not reach out to us regarding any issues with this order until 8:30pm on 8/(after the funds had already been released to the seller)Again our Return Policy clearly states, a buyer has days from the date of delivery to review and accept an orderIf they do not report any issues within those days, the funds are automatically released to the seller on the 4th day after delivery As a one-time courtesy, we have issued $in Posh Credit (the total cost for the item) into the buyer’s account due to the inconvenienceThis is already a huge exception to our process as the buyer failed to reach out to Poshmark support or open a formal return claim within the allotted timeframe (days from the date of delivery)For this reason, we consider the case closed
Complaint: [redacted] I am rejecting this response because Poshmark.com already used this excuse in an email to meThe seller had no problem blaming Poshmark.com for the cancelationShe even put online in nice big print for everyone to seeShe says she canceled b/c Poshmark.com didn't pay herSo either the company is lying or she is! That simpleI wanna know which one it isIf Poshmark.com has a dishonest seller then they need to do somethingThe item is still marked sold onlineI simply want what I paid for....Sincerely, [redacted]
AVOIDPoshmark supports racism, threats, and bullying! They have absolutely horrible customer serviceThey respond with the same canned responses, no matter the situationThese messages take two seconds to send, yet they take over hours to respond every timeI recently had a user (who was disgruntled about who knows what), make 15+ harassing comments on my listings- this was before I could block them! They made racist insults, personal attacks on my appearance, and spread lies about me scamming themIt was clear that this account was made for the sole purpose of harassing me; their account name included MY username! Yet when I contacted Poshmark about this, they refused to remove the comments and claimed that they had "taken the appropriate actions," yet the account was still active! I have been diagnosed with depression in the past, and things like this affect me deeply-- heck, anyone would feel threatened and insulted! I am back on medications because of this horrible experience, mostly because Poshmark failed to take any action, which to me says that they condone racist remarks, threats, and straigbullyingI made a sale today, but I am cancelling the order and deleting my account immediatelyI refuse to let this joke of a "business" profit from me again- and you can be sure that they will lose business because of me as well!