Complaint: [redacted] I am rejecting this response because:The customer could have easily worn my items, and then decided to contact you for a refundI have posted photos of the inside of the garmets and listed on my posting before it was purchased that tags were never includedI am disgusted that the company actually believes I sold the items in the condition it was sent back to meThe business is allowing customers to wear or use seller's items and return them soiledI have sold over $ [redacted] worth of merchandise on Poshmark and triple that amount on [redacted] and never had complaints of selling unacceptable itemsI have posted on several sites and have received feedback from other customers having the same thing done to them.This business has no seller protectionLet this be a warning for anyone in the future looking to sell their items on PoshmarkThis goes much farther than the $**, but more for poor business ethicsI have already stated I donnot want a $ [redacted] credit, but the money I am owed after you allowed customers to wear my items and return them with dead skin and hair attached to them Sincerely, [redacted] ***
Poshmark has a policy that states, "All sales are final on Poshmark....as long as the seller accurately described the item in the listing. We encourage buyers to review the listing photos, description and item condition and if you have any questions, ask the seller for any additional details..." On 3/29, User xjeepdollox made an offer for a pair of denim that was described as: "Men's Hollister denim bootcut fit size 30X30... THERE IS DESTRUCTION TO THEM--SEE PICTURES PLEASE." Attached to the listing were eight pictures. In picture #2 it shows the bottom of the denim leg having distress, Pictures #1, #5, and #6 all show the belt loop that is distressed or ripped. They were purchased this way. Pictures #5 and #6 are close ups of this belt loop. The last picture is the bottom of the pant legs that show the distress that the buyer complained about. After the complaint was made, Poshmark did not follow through on their policy as stated above and seller was not paid. The email received from
I have used poshmark for a bitMy experience with this company is just badThe problem is that poshmark has no rating system that is permanent so buyers or sellers can beware of bad usersI have bought many things on posh and most of what I bought the seller never shipsPoshmark holds the money for days and then it takes a couple a days for the money to be refunded after the order is cancelledThere are a lot of inductive sellers with listings for sale and a lot of seller advertise fake or nonexistent itemsThere is also a lack of communication with sellers and ripple often curse each other out on herePoshmark customer service is absaloutly no help what so ever and in my case I got my account locked because I warned other buyers to beware of a seller [redacted] People please don't waste your time on this siteYou will come across good users but you will more often come across bad onesAnd if you do get an account, please do not trade and video record everything because there are a lot of scammers present on that site
Complaint: [redacted] I am rejecting this response because: the boots were $new, and all they want to give me is a $credit where I can only spend at their store? No thank you, not good enough, I want the full sale price in my BANK.Sincerely, [redacted] ***
I recently purchased a pair of earrings from Postmark, from a specific sellerThe earrings were defective; one of the stones was crackedI received the following response from someone on the customer service team: hank you for writing inWe apologize you did not receive the order as describedCould you please provide us with photo proof so that we can better assist you? Please note that this is a huge exception to our process, as the funds were released to the seller but a case was not openedWhen the funds are released to the seller we are unable to reverse the transaction for a return or refund, as mentioned in our FAQs: [redacted] Moving forward, if you find an issue with your order, please be sure to open up a formal return case on the order page by clicking "Problems/Order Inquiry." Cases must be opened within days of the item being delivered to your shipping address and the order must not be marked as receivedThis email was written two days ago, and nobody wil
This company is horrible! Don't get sucked in by their offer of discounted shipping on your first purchaseI signed up and was offered $shipping, this was not honored and I was charged the full amount of $which is outrageousI was unable to cancel my order and you can not call and speak with customer serviceThe company only allows you to email with any problems or questionsI did so and received a bogus general email stating reason why they may have not honored the discount, it was not a specific response to me emailI have no idea how this company has an A+ rating, it is such a rip offI had read a review beforehand where the buyer had the same problemI wish I would've headed the warning, I just thought there would be a way to resolve this but Poshmark is unwilling to help mePlease take my bad experience as a warning and steer clear of this company
the seller decided not to sell the item [redacted] is stating, through their automated email system bc they have no way of speaking to a live person, that they refunded me, but that is per my bank statement and per speaking to a bank employeeI have emailed them times , but they keep sending me the same generic responseAll I want is my that is owed to me and at this point is stolen from me by [redacted]
I had a David Yurmam Blue Topaz pendant that I listed on PoshmarkA buyer purchased the pendant on the appI put the pendant in the official David Yurman jewelry pouch that it came in, placed the pouch in a white jewelry box and tied it with pink ribbonThen I took the box to a [redacted] and gave them the Poshmark prepaid shipping label and they gave me the correct shipping cardboard boxI shipped the pendantThe buyer received the package and had days to accept itWithin the last hour of the third day, the buyer submitted photos and a complaint saying the pendant was damagedI asked to see the photos the buyer submittedThe photos did not match what I sentFirst, the my claimed that I just tossed the pendant alone in a cheap broken boxThe jewelry pouch was not in the photosThe eye of the pendant was twisted and the back and sides scratched upThe day before I accepted the buyer's offer I took the pendant to a local consignment store and they offered $ [redacted] less than the Poshma
On Oct 21, 2017, I ordered a "flamingo iPhone 7 case" on Poshmark.com. Order number [redacted] . The item was described 3 times as it is for Iphone 7; however the case I received is used for iPhone 7+ only. The item was delivered to my house on Thursday, Oct 26 2017 during noon (according to Poshmark representative). I filed a complaint that the item was not as described on Saturday, Oct 28 2017. According to Poshmark's customer protection policy, I have 3 days to file the complaint to receive a full refund. My refund was denied after multiple communication with the company.
HI There, I purchased a high price item, a Balenciaga purse from a seller on Poshmark on 5/20/ [redacted] for $ [redacted] The funds were immediatly taken out of my account, even before the item was shippedThe item was shipped from the seller to Poshmark for authentication purposesAfter it was authenticated, it was shipped to my address and was said to have arrived on 5/27/ [redacted] and according to the tracking number was signed for by meI was out of town and was not able to sign for the package When I got home on 5/30, there was no package anywhere in the buildingNo neighbor had it, etcI emailed Poshmark to let them know the item never arrivedThey told me to wait a few more days to make sureby June 1, still no itemI emailed again-they have no phone number to call and do not take calls...-I told them no item has been seenThe customer service department got back to me and assured me they would get to the bottom of this and either refund my money or get the itemThinking it was tak
Please note, used underwear is strictly prohibited on our platform, therefore our team was obligated to approve the return case: https://poshmark.com/prohibited_items_policyOur Moderation team works around the clock to remove unsupported items Additionally, we see that the customer’s Poshmark account was already deleted on July 8th, therefore we are unable to assist them further Due to this, we consider the matter reso**ed
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ By clicking "accept" buyer released funds to the seller, which cannot be reversed. As a courtesy to the buyer, we have already credited her $40 and consider this case resolved.
Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ The user has reached out to us and indicated that the item has been received Due to this, we consider the case resolved
Worst customer service ever!!! I signed up my account on my phoneSince I am a new customer, poshmark offers me a free shipping promotionWhen I added stuff into the cart, I still needed to pay shipping so I decided to email them about this problemThey told me I have referral creditsThat's why I can't use the free shipping promotion but I checked my accountI do not have any referral credit so I emailed them againThis time they said my account is not authenticSeriously?! Poshmark never listens to my problemThey just brushed me offThey just make excuse to avoid the problem
tthe funds never appeared on my accountIf there's a "record" of it ots falseI've successfully managed funds for decades and able to tell when something has been refunded or ntThese funds never hit my accountInitially the business advised that the credit was made to my store credit account, which s to this day is a [redacted] ballanceThe primary account has never reflected any increase in funds.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
This order was delivered and and signed by the buyer on April 17thOur records show that multiple members of the Support and Operations team reached out to the buyer on April 18th, April 20th, April 25th, and April 27th regarding this order but did not receive a responseBecause no response was received, we re-charged the buyer’s card for the purchase that they keptDue to the extreme delay in response by the buyer and our promise to all sellers for speedy payment, we are unable to further assist with this order and a return is no longer an optionAs a member of our team suggested to the buyer, they are welcome to list the item in their own closet at this time
I made a purchase from a seller through PoshmarkThe seller had contacted me to tell me that she had made a mistake and mailed my purchase to the wrong address and that she had been trying to get a hold of Poshmark who wasn't returning any of her emailsIn the meantime, I had tried emailing them myself which I had received two emails back, one that they would not cancel my order and sent her my payment anywayThey stated that they would reimburse me $which is a HUGE exception with them and since I didn't ask to cancel my order within three days of my purchaseI emailed back stating that in my past emails that I had no idea that all this was going on and it was the seller who contacted me letting me know the confusion after the three daysI searched the site and it states that you can't cancel an order till after daysI'm frustrated and confused and would like a full refund of the purchase and shippingIt should be between the seller and Poshmark not me as the buyer who was s
I have been a buyer and seller on Poshmark for the last several years. Recently I received an order in the mail that was meant for another buyer. When I contacted the seller an advised them of the error she advised me that MY item had went to the wrong location as well. She accepted responsibility for the mistake and promised to get my item to me ASAP. In the meantime Poshmark released the funds to the seller, without getting my notice that I received my product, because the tracking stated the item was received. Now Poshmark advises me that I have received the item as per the tracking and is wanting me to prove my case. I have sent them pictures of my conversation with the seller, pictures of the wrong item in the box and a picture of the packaging label showing that I returned to sender. Still no help from Poshmark. Very irresponsible of such a large company.
Complaint: [redacted] I am rejecting this response because:The customer could have easily worn my items, and then decided to contact you for a refundI have posted photos of the inside of the garmets and listed on my posting before it was purchased that tags were never includedI am disgusted that the company actually believes I sold the items in the condition it was sent back to meThe business is allowing customers to wear or use seller's items and return them soiledI have sold over $ [redacted] worth of merchandise on Poshmark and triple that amount on [redacted] and never had complaints of selling unacceptable itemsI have posted on several sites and have received feedback from other customers having the same thing done to them.This business has no seller protectionLet this be a warning for anyone in the future looking to sell their items on PoshmarkThis goes much farther than the $**, but more for poor business ethicsI have already stated I donnot want a $ [redacted] credit, but the money I am owed after you allowed customers to wear my items and return them with dead skin and hair attached to them Sincerely, [redacted] ***
Poshmark has a policy that states, "All sales are final on Poshmark....as long as the seller accurately described the item in the listing. We encourage buyers to review the listing photos, description and item condition and if you have any questions, ask the seller for any additional details..." On 3/29, User xjeepdollox made an offer for a pair of denim that was described as: "Men's Hollister denim bootcut fit size 30X30... THERE IS DESTRUCTION TO THEM--SEE PICTURES PLEASE." Attached to the listing were eight pictures. In picture #2 it shows the bottom of the denim leg having distress, Pictures #1, #5, and #6 all show the belt loop that is distressed or ripped. They were purchased this way. Pictures #5 and #6 are close ups of this belt loop. The last picture is the bottom of the pant legs that show the distress that the buyer complained about. After the complaint was made, Poshmark did not follow through on their policy as stated above and seller was not paid. The email received from
I have used poshmark for a bitMy experience with this company is just badThe problem is that poshmark has no rating system that is permanent so buyers or sellers can beware of bad usersI have bought many things on posh and most of what I bought the seller never shipsPoshmark holds the money for days and then it takes a couple a days for the money to be refunded after the order is cancelledThere are a lot of inductive sellers with listings for sale and a lot of seller advertise fake or nonexistent itemsThere is also a lack of communication with sellers and ripple often curse each other out on herePoshmark customer service is absaloutly no help what so ever and in my case I got my account locked because I warned other buyers to beware of a seller [redacted] People please don't waste your time on this siteYou will come across good users but you will more often come across bad onesAnd if you do get an account, please do not trade and video record everything because there are a lot of scammers present on that site
Complaint: [redacted] I am rejecting this response because: the boots were $new, and all they want to give me is a $credit where I can only spend at their store? No thank you, not good enough, I want the full sale price in my BANK.Sincerely, [redacted] ***
I recently purchased a pair of earrings from Postmark, from a specific sellerThe earrings were defective; one of the stones was crackedI received the following response from someone on the customer service team: hank you for writing inWe apologize you did not receive the order as describedCould you please provide us with photo proof so that we can better assist you? Please note that this is a huge exception to our process, as the funds were released to the seller but a case was not openedWhen the funds are released to the seller we are unable to reverse the transaction for a return or refund, as mentioned in our FAQs: [redacted] Moving forward, if you find an issue with your order, please be sure to open up a formal return case on the order page by clicking "Problems/Order Inquiry." Cases must be opened within days of the item being delivered to your shipping address and the order must not be marked as receivedThis email was written two days ago, and nobody wil
This company is horrible! Don't get sucked in by their offer of discounted shipping on your first purchaseI signed up and was offered $shipping, this was not honored and I was charged the full amount of $which is outrageousI was unable to cancel my order and you can not call and speak with customer serviceThe company only allows you to email with any problems or questionsI did so and received a bogus general email stating reason why they may have not honored the discount, it was not a specific response to me emailI have no idea how this company has an A+ rating, it is such a rip offI had read a review beforehand where the buyer had the same problemI wish I would've headed the warning, I just thought there would be a way to resolve this but Poshmark is unwilling to help mePlease take my bad experience as a warning and steer clear of this company
the seller decided not to sell the item [redacted] is stating, through their automated email system bc they have no way of speaking to a live person, that they refunded me, but that is per my bank statement and per speaking to a bank employeeI have emailed them times , but they keep sending me the same generic responseAll I want is my that is owed to me and at this point is stolen from me by [redacted]
I had a David Yurmam Blue Topaz pendant that I listed on PoshmarkA buyer purchased the pendant on the appI put the pendant in the official David Yurman jewelry pouch that it came in, placed the pouch in a white jewelry box and tied it with pink ribbonThen I took the box to a [redacted] and gave them the Poshmark prepaid shipping label and they gave me the correct shipping cardboard boxI shipped the pendantThe buyer received the package and had days to accept itWithin the last hour of the third day, the buyer submitted photos and a complaint saying the pendant was damagedI asked to see the photos the buyer submittedThe photos did not match what I sentFirst, the my claimed that I just tossed the pendant alone in a cheap broken boxThe jewelry pouch was not in the photosThe eye of the pendant was twisted and the back and sides scratched upThe day before I accepted the buyer's offer I took the pendant to a local consignment store and they offered $ [redacted] less than the Poshma
On Oct 21, 2017, I ordered a "flamingo iPhone 7 case" on Poshmark.com. Order number [redacted] . The item was described 3 times as it is for Iphone 7; however the case I received is used for iPhone 7+ only. The item was delivered to my house on Thursday, Oct 26 2017 during noon (according to Poshmark representative). I filed a complaint that the item was not as described on Saturday, Oct 28 2017. According to Poshmark's customer protection policy, I have 3 days to file the complaint to receive a full refund. My refund was denied after multiple communication with the company.
HI There, I purchased a high price item, a Balenciaga purse from a seller on Poshmark on 5/20/ [redacted] for $ [redacted] The funds were immediatly taken out of my account, even before the item was shippedThe item was shipped from the seller to Poshmark for authentication purposesAfter it was authenticated, it was shipped to my address and was said to have arrived on 5/27/ [redacted] and according to the tracking number was signed for by meI was out of town and was not able to sign for the package When I got home on 5/30, there was no package anywhere in the buildingNo neighbor had it, etcI emailed Poshmark to let them know the item never arrivedThey told me to wait a few more days to make sureby June 1, still no itemI emailed again-they have no phone number to call and do not take calls...-I told them no item has been seenThe customer service department got back to me and assured me they would get to the bottom of this and either refund my money or get the itemThinking it was tak
Please note, used underwear is strictly prohibited on our platform, therefore our team was obligated to approve the return case: https://poshmark.com/prohibited_items_policyOur Moderation team works around the clock to remove unsupported items Additionally, we see that the customer’s Poshmark account was already deleted on July 8th, therefore we are unable to assist them further Due to this, we consider the matter reso**ed
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ By clicking "accept" buyer released funds to the seller, which cannot be reversed. As a courtesy to the buyer, we have already credited her $40 and consider this case resolved.
Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ The user has reached out to us and indicated that the item has been received Due to this, we consider the case resolved
Worst customer service ever!!! I signed up my account on my phoneSince I am a new customer, poshmark offers me a free shipping promotionWhen I added stuff into the cart, I still needed to pay shipping so I decided to email them about this problemThey told me I have referral creditsThat's why I can't use the free shipping promotion but I checked my accountI do not have any referral credit so I emailed them againThis time they said my account is not authenticSeriously?! Poshmark never listens to my problemThey just brushed me offThey just make excuse to avoid the problem
tthe funds never appeared on my accountIf there's a "record" of it ots falseI've successfully managed funds for decades and able to tell when something has been refunded or ntThese funds never hit my accountInitially the business advised that the credit was made to my store credit account, which s to this day is a [redacted] ballanceThe primary account has never reflected any increase in funds.Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***
This order was delivered and and signed by the buyer on April 17thOur records show that multiple members of the Support and Operations team reached out to the buyer on April 18th, April 20th, April 25th, and April 27th regarding this order but did not receive a responseBecause no response was received, we re-charged the buyer’s card for the purchase that they keptDue to the extreme delay in response by the buyer and our promise to all sellers for speedy payment, we are unable to further assist with this order and a return is no longer an optionAs a member of our team suggested to the buyer, they are welcome to list the item in their own closet at this time
Our records show that a member of our Operations team has reinstated the seller's Poshmark account Due to this, we consider the case resolved
I made a purchase from a seller through PoshmarkThe seller had contacted me to tell me that she had made a mistake and mailed my purchase to the wrong address and that she had been trying to get a hold of Poshmark who wasn't returning any of her emailsIn the meantime, I had tried emailing them myself which I had received two emails back, one that they would not cancel my order and sent her my payment anywayThey stated that they would reimburse me $which is a HUGE exception with them and since I didn't ask to cancel my order within three days of my purchaseI emailed back stating that in my past emails that I had no idea that all this was going on and it was the seller who contacted me letting me know the confusion after the three daysI searched the site and it states that you can't cancel an order till after daysI'm frustrated and confused and would like a full refund of the purchase and shippingIt should be between the seller and Poshmark not me as the buyer who was s
I have been a buyer and seller on Poshmark for the last several years. Recently I received an order in the mail that was meant for another buyer. When I contacted the seller an advised them of the error she advised me that MY item had went to the wrong location as well. She accepted responsibility for the mistake and promised to get my item to me ASAP. In the meantime Poshmark released the funds to the seller, without getting my notice that I received my product, because the tracking stated the item was received. Now Poshmark advises me that I have received the item as per the tracking and is wanting me to prove my case. I have sent them pictures of my conversation with the seller, pictures of the wrong item in the box and a picture of the packaging label showing that I returned to sender. Still no help from Poshmark. Very irresponsible of such a large company.
Initial Business Response / [redacted] (1000, 5, 2014/12/01) */ This issue was resolved with the seller on 11/14/