A member of our Operations team has been in direct contact with the seller regarding this situationAs they have reminded the seller, we previously asked the seller to confirm that if they returned to Poshmark and sold counterfeit items, we would not be releasing their earningsThe seller replied “I already stated I understand and will NEVER return to your appHow many more times do I have to state this" on [redacted] ***This was after the seller had sold confirmed counterfeit items However, the seller then did return to Poshmark and proceeded to ship out counterfeit items and has not been able to provide proof of authenticityTherefore, we will not be releasing any earnings as the sale of counterfeit items is prohibited and unlawful Due to this, we consider the case resolved
I am a Poshmark seller and buyer I was selling the same shoes as another seller and thought an offer was made on my shoes I accidentally accepted this offer thinking it was on my shoes order ID [redacted] Shoes seller bossyjoceyI immediately cancelled this order however Poshmark sent me a generic e-mail I notified seller she wouldn't respond I have numerous paper trails Accidental purchases can be cancelled on poshmark within three hourThey continue to send me generic e-mails took money out of my daughters account bank card not even checking name notified bank they said refuse package Package is refused My husband is an attorney and we will seek damages if this is not resolvedmy username is [redacted] I even tried calling them their mailbox is full 1) They didnt honor their " Accidental Purchase " I am selling same shoes 2) They took money from a bank account that is my daughters
Our records confirm that the seller opened up a claim on [redacted] for this orderOn [redacted] ***, the dispute was closed Upon looking into the dispute, the team was unable to determine whether the item was sent out in the condition reportedThe disputed areas were not visible on the seller’s listing, meaning that there is no record of condition prior to shipmentA member of our disputes team did request additional photos of the item from before it was shipped on [redacted] but has not received any additional photos to dateOur team did add $ [redacted] in Posh credit to the seller’s account Due to this, we consider the case resolved
Put purses of many designer brands up and was told they were fake They then closed my account When ask how they come to the conclusion an items is fake, they state by shopper reviews of posted pictures All items had complete photos of all manufacturing tags, inside n out of items, etc If I thought an item wasn't authentic, I stayed so If sold to me as authentic, then posted as so Saw many items same as mine with same tags selling as authentic Also, buyers sometimes seems to buy the items, then exchange and send pictures of tens they had just like them already worn out and want a refund of their old worn out items If want refund, that's find but do not send me your old item back as the used or new item I sent you They need qualifies inspectors of pictures of items before they remove them They don't just need to go on shopper reviews based on pics Also, shoppers need to read descriptions clearly No longer a participant in their site
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ According to our support team, they noted that they have a record of responding to the user on JAN 7TH, AT 3:34PMWe ask that the user respond to our customer support teams latest email if they need further assistance, Due to this, we consider the case resolved
On Oct 21, 2017, I ordered a "flamingo iPhone case" on Poshmark.comOrder number [redacted] The item was described times as it is for Iphone 7; however the case I received is used for iPhone 7+ onlyThe item was delivered to my house on Thursday, Oct during noon (according to Poshmark representative)I filed a complaint that the item was not as described on Saturday, Oct According to Poshmark's customer protection policy, I have days to file the complaint to receive a full refundMy refund was denied after multiple communication with the company
I sold a $item to a user [redacted] for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
Complaint: [redacted] I am rejecting this response because: There is no clear notification on their app (which is what I use, and probably most other people) regarding their sales being fina( [redacted] )l I had to go digging to find the attached explanation [redacted] ) and nowhere in that paragraph does it say that fit is not an issue for return It does not mention it at all The description of the item by the seller was not clear about the fit of the boots ( [redacted] ) When the seller was asked regarding the fit, she said they were average This boots are not average at all It seems to me that Poshmark benefits quite a lot from this practice of not being transparent about their policies From my research and from the complaints that I have seen right here on the Revdex.com website, Poshmark does not quite care about their sellers, or the customer's that purchase from them I am willing to accept a credit, or an exchange for another item, since I do not want to throw away the money I spent, or I can return the item and receive a refund.Sincerely,Maria ***
Regarding order [redacted] - “Lululemon Run: Inspire Crop ll”, we informed the user that as we have previously compensated them for order [redacted] - “Lululemon Run: Inspire Crop ll Baroque Blue” as a one-time courtesy as a formal return case was not filedAs stated within our policy found here [redacted] ) a user must file a formal complaint within the appWriting into support does not qualify as a formal return claimFor this reason, we consider the case closed
I am a seller on poshmark, Top Rated and have had all star reviewsI take my reputation very seriouslyThis week a buyer decided she didn't want a dress she purchased, so she lied and said there were stains on the dress not disclosedThis was days agoMy earnings are on holddays ago , poshmark said they were waiting on photos, which the buyer failed to take the day of her complaint , nor did she describe these stainsSo now she's had my dress for days and wants to return itI have emailed customer service for many days now asking how long I have to wait for the photos because days is ample time She has probably worn the dress at this point!? Customer service will not respond to any inquiriesMy earnings are on holdI have read many other reviews with identical complaintsThis company is a total scam and should be shut down
After review, our team of in-house authenticators found that this item is authenticThe buyer was notified of this information via email on [redacted] *** Due to this, we consider the case resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Dan ***
Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ This issue has been resolved with [redacted] We apologize on behalf of USPS for the confusion
I receive a completely destroyed item, send pictures to Poshmark with no responseI want a full refund and their customer service don´t want to refund me, even when I receive a completely destroyed proudut I couldn´t use
Poshmark releases checks for items sold in your personal "closet". One of my larger releases was never delivered or became lost in the mail as it's been 3 weeks since I requested it. Their support team responded stating they would cancel the prior check and release the funds back into my account, but this has not been done. I've reached out to their support team 5 more times asking for help and there is radio silence....I desperately would like MY money from MY sales....
Our records show that the items sold on Poshmark are unsupported/against Poshmark's policy as stated in the Terms of ServiceIn addition, our records show that the seller and buyer are on the same device for these transactions, meaning they are likely the same personThis is fraud and is not condoned on Poshmark Due to this, we consider the case resolved
Poshmark NEVER removed any harrasers that I've been complaining times! They're Still allowed to do business even if it cost somebody else to remove their listingsThese users are the most recent ones that you still allowed to sell after they rants with no business on my [redacted] and [redacted] had too much time to be ended up on my page and said things like they owned the storeYou removed my solid listings that you previously allowed to be sold with NO solid reasons and already been sold to other users and letting these jealous rants [redacted] to make problems with me
I PURCHASED A SHIRT FROM POSHMARK FEB 10, Order [redacted] SELLER ADVERTISED THE SHIRT AND DID NOT SPECIFY OR TAKE PICTURES OF THE CUFFS HE DID NOT SPECIFY WHAT TYPE OF CUFFS THEY WERE AND IT WAS NOT WHAT I WANTEDPOSHMARK DENIED THE RETURN BECAUSE I ACCEPTED THE DELIVERYLIKE I TOLD THEM I AM A FIRST TIME CUSTOMER I AM NOT AWARE OF THEIR PROCESSES AND ITS POOR SERIVCE ON THEIR BEHALF TO NOT OFFER A RETURN AS A ONE TIME COURTESY
I spent $for a used jacketSeemed expensive but I was willing to try service The jacket was too small and would not even zip up but they said I could not return for size or exchange I have never had a company refuse a return for size Very poor policyI will NEVER order from them againI just wasted $bucks I would not recommend them to anyone Deb
A member of our Operations team has been in direct contact with the seller regarding this situationAs they have reminded the seller, we previously asked the seller to confirm that if they returned to Poshmark and sold counterfeit items, we would not be releasing their earningsThe seller replied “I already stated I understand and will NEVER return to your appHow many more times do I have to state this" on [redacted] ***This was after the seller had sold confirmed counterfeit items However, the seller then did return to Poshmark and proceeded to ship out counterfeit items and has not been able to provide proof of authenticityTherefore, we will not be releasing any earnings as the sale of counterfeit items is prohibited and unlawful Due to this, we consider the case resolved
I am a Poshmark seller and buyer I was selling the same shoes as another seller and thought an offer was made on my shoes I accidentally accepted this offer thinking it was on my shoes order ID [redacted] Shoes seller bossyjoceyI immediately cancelled this order however Poshmark sent me a generic e-mail I notified seller she wouldn't respond I have numerous paper trails Accidental purchases can be cancelled on poshmark within three hourThey continue to send me generic e-mails took money out of my daughters account bank card not even checking name notified bank they said refuse package Package is refused My husband is an attorney and we will seek damages if this is not resolvedmy username is [redacted] I even tried calling them their mailbox is full 1) They didnt honor their " Accidental Purchase " I am selling same shoes 2) They took money from a bank account that is my daughters
Our records confirm that the seller opened up a claim on [redacted] for this orderOn [redacted] ***, the dispute was closed Upon looking into the dispute, the team was unable to determine whether the item was sent out in the condition reportedThe disputed areas were not visible on the seller’s listing, meaning that there is no record of condition prior to shipmentA member of our disputes team did request additional photos of the item from before it was shipped on [redacted] but has not received any additional photos to dateOur team did add $ [redacted] in Posh credit to the seller’s account Due to this, we consider the case resolved
Put purses of many designer brands up and was told they were fake They then closed my account When ask how they come to the conclusion an items is fake, they state by shopper reviews of posted pictures All items had complete photos of all manufacturing tags, inside n out of items, etc If I thought an item wasn't authentic, I stayed so If sold to me as authentic, then posted as so Saw many items same as mine with same tags selling as authentic Also, buyers sometimes seems to buy the items, then exchange and send pictures of tens they had just like them already worn out and want a refund of their old worn out items If want refund, that's find but do not send me your old item back as the used or new item I sent you They need qualifies inspectors of pictures of items before they remove them They don't just need to go on shopper reviews based on pics Also, shoppers need to read descriptions clearly No longer a participant in their site
Initial Business Response / [redacted] (1000, 5, 2016/01/22) */ According to our support team, they noted that they have a record of responding to the user on JAN 7TH, AT 3:34PMWe ask that the user respond to our customer support teams latest email if they need further assistance, Due to this, we consider the case resolved
On Oct 21, 2017, I ordered a "flamingo iPhone case" on Poshmark.comOrder number [redacted] The item was described times as it is for Iphone 7; however the case I received is used for iPhone 7+ onlyThe item was delivered to my house on Thursday, Oct during noon (according to Poshmark representative)I filed a complaint that the item was not as described on Saturday, Oct According to Poshmark's customer protection policy, I have days to file the complaint to receive a full refundMy refund was denied after multiple communication with the company
I sold a $item to a user [redacted] for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
Complaint: [redacted] I am rejecting this response because: There is no clear notification on their app (which is what I use, and probably most other people) regarding their sales being fina( [redacted] )l I had to go digging to find the attached explanation [redacted] ) and nowhere in that paragraph does it say that fit is not an issue for return It does not mention it at all The description of the item by the seller was not clear about the fit of the boots ( [redacted] ) When the seller was asked regarding the fit, she said they were average This boots are not average at all It seems to me that Poshmark benefits quite a lot from this practice of not being transparent about their policies From my research and from the complaints that I have seen right here on the Revdex.com website, Poshmark does not quite care about their sellers, or the customer's that purchase from them I am willing to accept a credit, or an exchange for another item, since I do not want to throw away the money I spent, or I can return the item and receive a refund.Sincerely,Maria ***
Regarding order [redacted] - “Lululemon Run: Inspire Crop ll”, we informed the user that as we have previously compensated them for order [redacted] - “Lululemon Run: Inspire Crop ll Baroque Blue” as a one-time courtesy as a formal return case was not filedAs stated within our policy found here [redacted] ) a user must file a formal complaint within the appWriting into support does not qualify as a formal return claimFor this reason, we consider the case closed
I am a seller on poshmark, Top Rated and have had all star reviewsI take my reputation very seriouslyThis week a buyer decided she didn't want a dress she purchased, so she lied and said there were stains on the dress not disclosedThis was days agoMy earnings are on holddays ago , poshmark said they were waiting on photos, which the buyer failed to take the day of her complaint , nor did she describe these stainsSo now she's had my dress for days and wants to return itI have emailed customer service for many days now asking how long I have to wait for the photos because days is ample time She has probably worn the dress at this point!? Customer service will not respond to any inquiriesMy earnings are on holdI have read many other reviews with identical complaintsThis company is a total scam and should be shut down
After review, our team of in-house authenticators found that this item is authenticThe buyer was notified of this information via email on [redacted] *** Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 7, 2015/04/01) */ Case is resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, Dan ***
Initial Business Response / [redacted] (1000, 5, 2014/12/29) */ This issue has been resolved with [redacted] We apologize on behalf of USPS for the confusion
I receive a completely destroyed item, send pictures to Poshmark with no responseI want a full refund and their customer service don´t want to refund me, even when I receive a completely destroyed proudut I couldn´t use
Poshmark releases checks for items sold in your personal "closet". One of my larger releases was never delivered or became lost in the mail as it's been 3 weeks since I requested it. Their support team responded stating they would cancel the prior check and release the funds back into my account, but this has not been done. I've reached out to their support team 5 more times asking for help and there is radio silence....I desperately would like MY money from MY sales....
Our records show that the items sold on Poshmark are unsupported/against Poshmark's policy as stated in the Terms of ServiceIn addition, our records show that the seller and buyer are on the same device for these transactions, meaning they are likely the same personThis is fraud and is not condoned on Poshmark Due to this, we consider the case resolved
Poshmark NEVER removed any harrasers that I've been complaining times! They're Still allowed to do business even if it cost somebody else to remove their listingsThese users are the most recent ones that you still allowed to sell after they rants with no business on my [redacted] and [redacted] had too much time to be ended up on my page and said things like they owned the storeYou removed my solid listings that you previously allowed to be sold with NO solid reasons and already been sold to other users and letting these jealous rants [redacted] to make problems with me
I PURCHASED A SHIRT FROM POSHMARK FEB 10, Order [redacted] SELLER ADVERTISED THE SHIRT AND DID NOT SPECIFY OR TAKE PICTURES OF THE CUFFS HE DID NOT SPECIFY WHAT TYPE OF CUFFS THEY WERE AND IT WAS NOT WHAT I WANTEDPOSHMARK DENIED THE RETURN BECAUSE I ACCEPTED THE DELIVERYLIKE I TOLD THEM I AM A FIRST TIME CUSTOMER I AM NOT AWARE OF THEIR PROCESSES AND ITS POOR SERIVCE ON THEIR BEHALF TO NOT OFFER A RETURN AS A ONE TIME COURTESY
I spent $for a used jacketSeemed expensive but I was willing to try service The jacket was too small and would not even zip up but they said I could not return for size or exchange I have never had a company refuse a return for size Very poor policyI will NEVER order from them againI just wasted $bucks I would not recommend them to anyone Deb