Hope this review helps the business rectify their mistakes and grow to run better business. I submitted an offer on an item I was interested in buying a couple weeks ago. Seller counter offered, and I accepted, finalizing my order. Next day, I found that this seller created another posting of the same item overnight and sold it to someone else who bid $30 higher. I reached out to Poshmark to report this seller as this is a fraud activity and any purchases should be honored once an offer is selected and confirmed. Poshmark got back to me pretty much saying that they have no control over their sellers and cannot do anything about sellers changing their minds or performing such fraud activities. As a buyer's perspective, this is a big trust issue towards the business because buyers submit their offers based on the belief that the purchase will be guaranteed once their offers are selected and confirmed. It is very unfortunate that Poshmark cannot moderate sellers' activities like this, and buyers always have to doubt the business' trustworthiness.
Initial Business Response / [redacted] (1000, 7, 2015/12/30) */ According to our returns team, this user was compensated for this order Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did *only just [redacted] receive a full refund, which I will acceptHowever, their "response" omits the fact that their customer service has still failed -- they never actually responded to meIt must be noted that this issue dragged out for weeks, over a month, and with absolutely no acknowledgement or response from the company I provided full pictures and details and the time stamps of my communication show my proactive attempts to facilitate a refundYet, again, customer service never responded to me after the timeframe noted in my Revdex.com complaintI believe this Revdex.com case is the ONLY reason that the company refunded Again, however, I NEVER received a response or apology from customer serviceWhile I finally got a refund thanks to the Revdex.com, I would not trust this company again -- and I caution other buyers Final Business Response / [redacted] (4000, 11, 2016/01/16) */ According to our customer support team, they have been in correspondence with the userOur customer support team latest correspondence was on DEC 28TH, AT 10:19AM As stated, the user was compensatedDue to this, we consider the case resolved Final Consumer Response / [redacted] (2000, 15, 2016/01/20) */ I accept the resolution that the Revdex.com made possibleThank you very muchI just left additional comments that indicate why the company's response is deceptive and that no trust was regained in the companyThey would not have acted if it were not for the Revdex.com case and current and prospective customers should be wary
I am a seller on Poshmark. I sold am item to a customer. All items were packaged and sent to the customer. During shipment, USPS damaged the package and lay some of the items during transit. The customer filed a claim once they received the items, understandably so. Poshmark accepted the claim and notified me that they were going to react my earnings and refund the customer solely due to the fact that the sale of skincare is not "supported" by Poshmark. I checked their website BEFORE I made posts top sale my items (which are all skincare). No where on the site does it state that the sale of skincare is prohibited nor unsupported. Had I known, I would have chosen a different site to sell my items. Since their entire reason provided for retracting my earnings is based on something not listed on their site, I should be given my earnings and their site needs to be updated.
NEVER BUY, SELL, OR EVEN LOOK AT THIS SO CALLED BUSINESSES PRODUCTS!! Iv'e been selling on Poshmark since March of this year I have never in my life felt so singled out, bullied, and defamed in my retail career!first off, if any one has the same products as you, or even sells the same category of products, (iemakeup) there is a league of little hater girls who, on all your sales posts, will defame you, and your products!, Then, so so called "moderator" will send a canned email to you stating that they took your products off line because one of these little girls decided upon themselves that your products are fake, dirty, etcI have been made to post my purchase receipts from my wholesaler for all to see, and STILL get bullied, harassed and defamed by both Posh and their henchwomen on a daily basisI finally told one of the ring leaders off, without any cussing or accusatory wording, send Poshmark an email with screen shots of the harassment, and I get an email back from Posh saying I'm being given a "warning" about my comments to this person!!!I will be suing women along with Posh for defamation, harassment, and loss of business [redacted]
I was a Seller on their website. A customer purchased a handbag from me in new condition. I have the pictures to prove the condition of the bag. The buyer was allowed to return a damaged used bag. Poshmark refunded them and I am stuck with a used bag that was NOT What I sent out. Poshmark allowed Mail fraud by the buyer?
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at [redacted] On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
WARNING: NO ONE should EVER shop here! Worst customer service everI bought an item that read it was an adult SmallWhen I received it, it was apparent that the seller was selling it because they had shrunk the item to a size not even a toddler could fit inWhen I went to file a claim, Poshmark denied it and had the audacity to call me “desperate.” WHAT??? [redacted] **Worst customer service I’ve ever dealt withSo unhelpful and RUDE!!!
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We ask all buyers to ask sellers specific questions about the item prior to purchasing because sizing can vary by brandAll sales are final on Poshmark, unless the item is not as describedIn this instance, the buyer received shoes which is the size indicated on the listing If the buyer returned the item outside of our process, we ask the buyer to reach out to our support team with the tracking number for further assistanceKindly note that returns outside of our platform are not permitted The sizing of the shoes is as described in the listing, due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is asking for a tracking number to what end they repetitively state as long as the seller told me the shoes where 1/then the seller is right; but they don't take into account the seller omitting the shoes were narrow width which makes a difference in how the shoe will fit in this caseThis would have been my fourth pair of shoes I purchased from Poshmark sellers and the other were never returnedI want to know what the Revdex.com is going to do about this instead of posting this a resolved it should be posted as unfair business practices, so others will know the type of experience they may have with Poshmark, I won't hesitate to let them know the lawyer I consulted stated its not slanderous or libelousPoshmark has no intention of having the seller return shoes or any payment back to meThe seller and Poshmark will reaped the reward twice because that seller has those shoes otherwise the would have been returned to meLesson learned for $I guess it could have costed me moreMY Account will be closed right Poshmark? Final Business Response / [redacted] (4000, 10, 2015/07/23) */ We ask the buyer to reach out to our support team with the tracking number for further assistance Because the buyer did not reach out to our support team, we consider the case resolved
There are no returns, refunds, or exchanges, but they don't make that clear on the websiteI purchased a coat for my daughter and since she couldn't try it on beforehand and it was too small we are stuck with it without recourseNever will I use them again!
I purchased a tank top that was advertised as in good condition but when I recieved it, it has a huge hole in the armpit areaI reached out to the business on Wednesday and have not heard back
Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Poshmark worked with [redacted] to come to a resolution for both of these casesShe provided enough evidence supporting that the orders were not as described and we were able to fully refund her
Poshmark Seller, [redacted] of [redacted] cheated me and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get item that is not as advertised Poshmark will NOT help youI expressly asked about the color of a pair of boots before ordering as they are a tricky color to photographWhen the boots came, they were not the color advertised nor the color the seller said they were and neither the seller or the Poshmark site would do ANYTHING to make the situation rightI was told they were more green than turquoiseAs per Poshmark's request I sent a photo of the turquoise boots next to a garment that is actually greenWe e mailed back and forth numerous times, I jumped through their hoops, including a request to photo the boots IN DIFFERENT LIGHTING but no satisfactory responseI got notification these were delivered but did not see them on my porch until several days laterPoshmark claimed I waited too long to notify them but I told them of the problem t
weeks ago I sold an item on poshmark, the transaction went wellNow when it is time for my earning to be transferred to my direct bank account, message came as transaction would be completed by [redacted] 3, ***But days has past the money is still not in my bank account and customer service is not responding after my second message to themThis happened to me last year [redacted] and weeks later they finally gave my moneyI just need my money in my account
I purchased an item on the Poshmark appThe order [redacted] The item was described as " [redacted] Corduroy Jeggings, size 12"When I received the item, they were not corduroys, they were actually a striped pair of pantsI attempted to file a return through Poshmark, and I was told it was denied because, "the item was not misrepresented in the listing." I wrote back again to Poshmark and said that it was misrepresented because they are striped pants and not corduroysI got another response that read as follows: "Thank you for your emailWe understand your frustration, our community team works to ensure that every one of our customers has an enjoyable experience on our platform, and as such we take our time to thoroughly evaluate each case we receive to come to the best resolution possible for both parties involvedAccording to our records, the case was ultimately denied as the item was not misrepresented in the listingMoving forward, we kindly sug
Mercari- I don't have any positive things to say about this appI've been on this and I think it's beyond sketchy (granted I wasn't on this for very long), but I can truly say I wouldn't rec commend it to anyone thoNow, on the other hand Poshmark is a GREAT app, and I would truly recommend it to everyoneI sell my stuff on that app all the time, and never had a bad encounter ( Like I said just from my personal experience)I hope this helps!
As stated by multiple members of our Operations team, there was no USPS acceptance scan for order [redacted] . Because there is no tracking information, we have no proof that the package was shipped and can not assist with the order. As stated, we recommend that the user reach out... to USPS directly for further assistance.
As mentioned previously, fit issues do not qualify for a return and is stated within our policyThe user is welcome to re-list the item in their closet at this timeAdditionally, Poshmark does not offer and/or support exchanges on our platformFor this reason, we consider the case closed
At this time, we do not have a monitored phone support system in place, however our customer support team works around the clock to assist our community as quickly and efficiently as possible According to our records, an agent assisted the user with their query on June 7th, ***If they have any further questions or concerns, they may respond directly to our support team’s last email Due to this, we consider the matter resolved
If I'm being entirely honest, I have far more than just a service issueFirst things first, I signed up with Poshmark in May of this yearI had never previously used Poshmark, made a purchase through Poshmark, etcI had an advertisement on my account for free shipping for my first purchase since I was a new Posher, and also received an e-mail advertising for free shipping for my first purchaseAs I was making my first purchase, there wasn't anywhere to enter a promo code or anything of the sortI thought maybe the shipping discount was applied after the purchase was madeI snapped a screenshot of the free shipping advertisement on my account just in caseI noticed the shipping cost never dropped off my purchase total so I sent an email to customer support including the screenshot from my account as well as the free shipping email I had been sent just days beforeFinally after waiting two days, I heard back and was accused of not being a new userI emailed back and forth with c
Hope this review helps the business rectify their mistakes and grow to run better business. I submitted an offer on an item I was interested in buying a couple weeks ago. Seller counter offered, and I accepted, finalizing my order. Next day, I found that this seller created another posting of the same item overnight and sold it to someone else who bid $30 higher. I reached out to Poshmark to report this seller as this is a fraud activity and any purchases should be honored once an offer is selected and confirmed. Poshmark got back to me pretty much saying that they have no control over their sellers and cannot do anything about sellers changing their minds or performing such fraud activities. As a buyer's perspective, this is a big trust issue towards the business because buyers submit their offers based on the belief that the purchase will be guaranteed once their offers are selected and confirmed. It is very unfortunate that Poshmark cannot moderate sellers' activities like this, and buyers always have to doubt the business' trustworthiness.
Initial Business Response / [redacted] (1000, 7, 2015/12/30) */ According to our returns team, this user was compensated for this order Due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did *only just [redacted] receive a full refund, which I will acceptHowever, their "response" omits the fact that their customer service has still failed -- they never actually responded to meIt must be noted that this issue dragged out for weeks, over a month, and with absolutely no acknowledgement or response from the company I provided full pictures and details and the time stamps of my communication show my proactive attempts to facilitate a refundYet, again, customer service never responded to me after the timeframe noted in my Revdex.com complaintI believe this Revdex.com case is the ONLY reason that the company refunded Again, however, I NEVER received a response or apology from customer serviceWhile I finally got a refund thanks to the Revdex.com, I would not trust this company again -- and I caution other buyers Final Business Response / [redacted] (4000, 11, 2016/01/16) */ According to our customer support team, they have been in correspondence with the userOur customer support team latest correspondence was on DEC 28TH, AT 10:19AM As stated, the user was compensatedDue to this, we consider the case resolved Final Consumer Response / [redacted] (2000, 15, 2016/01/20) */ I accept the resolution that the Revdex.com made possibleThank you very muchI just left additional comments that indicate why the company's response is deceptive and that no trust was regained in the companyThey would not have acted if it were not for the Revdex.com case and current and prospective customers should be wary
I am a seller on Poshmark. I sold am item to a customer. All items were packaged and sent to the customer. During shipment, USPS damaged the package and lay some of the items during transit. The customer filed a claim once they received the items, understandably so. Poshmark accepted the claim and notified me that they were going to react my earnings and refund the customer solely due to the fact that the sale of skincare is not "supported" by Poshmark. I checked their website BEFORE I made posts top sale my items (which are all skincare). No where on the site does it state that the sale of skincare is prohibited nor unsupported. Had I known, I would have chosen a different site to sell my items. Since their entire reason provided for retracting my earnings is based on something not listed on their site, I should be given my earnings and their site needs to be updated.
NEVER BUY, SELL, OR EVEN LOOK AT THIS SO CALLED BUSINESSES PRODUCTS!! Iv'e been selling on Poshmark since March of this year I have never in my life felt so singled out, bullied, and defamed in my retail career!first off, if any one has the same products as you, or even sells the same category of products, (iemakeup) there is a league of little hater girls who, on all your sales posts, will defame you, and your products!, Then, so so called "moderator" will send a canned email to you stating that they took your products off line because one of these little girls decided upon themselves that your products are fake, dirty, etcI have been made to post my purchase receipts from my wholesaler for all to see, and STILL get bullied, harassed and defamed by both Posh and their henchwomen on a daily basisI finally told one of the ring leaders off, without any cussing or accusatory wording, send Poshmark an email with screen shots of the harassment, and I get an email back from Posh saying I'm being given a "warning" about my comments to this person!!!I will be suing women along with Posh for defamation, harassment, and loss of business [redacted]
I was a Seller on their website. A customer purchased a handbag from me in new condition. I have the pictures to prove the condition of the bag. The buyer was allowed to return a damaged used bag. Poshmark refunded them and I am stuck with a used bag that was NOT What I sent out. Poshmark allowed Mail fraud by the buyer?
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at [redacted] On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
WARNING: NO ONE should EVER shop here! Worst customer service everI bought an item that read it was an adult SmallWhen I received it, it was apparent that the seller was selling it because they had shrunk the item to a size not even a toddler could fit inWhen I went to file a claim, Poshmark denied it and had the audacity to call me “desperate.” WHAT??? [redacted] **Worst customer service I’ve ever dealt withSo unhelpful and RUDE!!!
Their resolution center takes so long to make a decision that I am unable to return product to store
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ We ask all buyers to ask sellers specific questions about the item prior to purchasing because sizing can vary by brandAll sales are final on Poshmark, unless the item is not as describedIn this instance, the buyer received shoes which is the size indicated on the listing If the buyer returned the item outside of our process, we ask the buyer to reach out to our support team with the tracking number for further assistanceKindly note that returns outside of our platform are not permitted The sizing of the shoes is as described in the listing, due to this, we consider the case resolved Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is asking for a tracking number to what end they repetitively state as long as the seller told me the shoes where 1/then the seller is right; but they don't take into account the seller omitting the shoes were narrow width which makes a difference in how the shoe will fit in this caseThis would have been my fourth pair of shoes I purchased from Poshmark sellers and the other were never returnedI want to know what the Revdex.com is going to do about this instead of posting this a resolved it should be posted as unfair business practices, so others will know the type of experience they may have with Poshmark, I won't hesitate to let them know the lawyer I consulted stated its not slanderous or libelousPoshmark has no intention of having the seller return shoes or any payment back to meThe seller and Poshmark will reaped the reward twice because that seller has those shoes otherwise the would have been returned to meLesson learned for $I guess it could have costed me moreMY Account will be closed right Poshmark? Final Business Response / [redacted] (4000, 10, 2015/07/23) */ We ask the buyer to reach out to our support team with the tracking number for further assistance Because the buyer did not reach out to our support team, we consider the case resolved
There are no returns, refunds, or exchanges, but they don't make that clear on the websiteI purchased a coat for my daughter and since she couldn't try it on beforehand and it was too small we are stuck with it without recourseNever will I use them again!
I purchased a tank top that was advertised as in good condition but when I recieved it, it has a huge hole in the armpit areaI reached out to the business on Wednesday and have not heard back
Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Poshmark worked with [redacted] to come to a resolution for both of these casesShe provided enough evidence supporting that the orders were not as described and we were able to fully refund her
Poshmark Seller, [redacted] of [redacted] cheated me and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get item that is not as advertised Poshmark will NOT help youI expressly asked about the color of a pair of boots before ordering as they are a tricky color to photographWhen the boots came, they were not the color advertised nor the color the seller said they were and neither the seller or the Poshmark site would do ANYTHING to make the situation rightI was told they were more green than turquoiseAs per Poshmark's request I sent a photo of the turquoise boots next to a garment that is actually greenWe e mailed back and forth numerous times, I jumped through their hoops, including a request to photo the boots IN DIFFERENT LIGHTING but no satisfactory responseI got notification these were delivered but did not see them on my porch until several days laterPoshmark claimed I waited too long to notify them but I told them of the problem t
weeks ago I sold an item on poshmark, the transaction went wellNow when it is time for my earning to be transferred to my direct bank account, message came as transaction would be completed by [redacted] 3, ***But days has past the money is still not in my bank account and customer service is not responding after my second message to themThis happened to me last year [redacted] and weeks later they finally gave my moneyI just need my money in my account
I purchased an item on the Poshmark appThe order [redacted] The item was described as " [redacted] Corduroy Jeggings, size 12"When I received the item, they were not corduroys, they were actually a striped pair of pantsI attempted to file a return through Poshmark, and I was told it was denied because, "the item was not misrepresented in the listing." I wrote back again to Poshmark and said that it was misrepresented because they are striped pants and not corduroysI got another response that read as follows: "Thank you for your emailWe understand your frustration, our community team works to ensure that every one of our customers has an enjoyable experience on our platform, and as such we take our time to thoroughly evaluate each case we receive to come to the best resolution possible for both parties involvedAccording to our records, the case was ultimately denied as the item was not misrepresented in the listingMoving forward, we kindly sug
Mercari- I don't have any positive things to say about this appI've been on this and I think it's beyond sketchy (granted I wasn't on this for very long), but I can truly say I wouldn't rec commend it to anyone thoNow, on the other hand Poshmark is a GREAT app, and I would truly recommend it to everyoneI sell my stuff on that app all the time, and never had a bad encounter ( Like I said just from my personal experience)I hope this helps!
As stated by multiple members of our Operations team, there was no USPS acceptance scan for order [redacted] . Because there is no tracking information, we have no proof that the package was shipped and can not assist with the order. As stated, we recommend that the user reach out... to USPS directly for further assistance.
As mentioned previously, fit issues do not qualify for a return and is stated within our policyThe user is welcome to re-list the item in their closet at this timeAdditionally, Poshmark does not offer and/or support exchanges on our platformFor this reason, we consider the case closed
At this time, we do not have a monitored phone support system in place, however our customer support team works around the clock to assist our community as quickly and efficiently as possible According to our records, an agent assisted the user with their query on June 7th, ***If they have any further questions or concerns, they may respond directly to our support team’s last email Due to this, we consider the matter resolved
If I'm being entirely honest, I have far more than just a service issueFirst things first, I signed up with Poshmark in May of this yearI had never previously used Poshmark, made a purchase through Poshmark, etcI had an advertisement on my account for free shipping for my first purchase since I was a new Posher, and also received an e-mail advertising for free shipping for my first purchaseAs I was making my first purchase, there wasn't anywhere to enter a promo code or anything of the sortI thought maybe the shipping discount was applied after the purchase was madeI snapped a screenshot of the free shipping advertisement on my account just in caseI noticed the shipping cost never dropped off my purchase total so I sent an email to customer support including the screenshot from my account as well as the free shipping email I had been sent just days beforeFinally after waiting two days, I heard back and was accused of not being a new userI emailed back and forth with c