According to our customer support team, the order was processed as a returns case and the item was returned to the sellerThe seller has reached out to our dispute management team for further investigation and they are currently in the process of assisting them Due to this, we consider the matter resolved
Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ As it says on every listing, all sales are finalHowever, we offered to give [redacted] a refund once she sent the boots back to our headquartersWe even provided her with a prepaid, pre-addressed return-shipping labelWe never received the boots and there is still no activity with the associated tracking numberAs a prospective buyer, we highly encourage Buyers to ask for measurements and other details, to increase the likelihood of it fitting
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have communicated with the seller in regards to this issue and per our Posh Protect, we have proceeded to credit their account their earnings as the item was not returned Due to this we consider this case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Please note that our moderation team has many tools to ensure that they are taking appropriate action in terms of account restrictions. Because this matter was thoroughly investigated and there is a record of all violations on file, we... consider this case resolved. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your company does this to everyone. But yet the real fraud people are still allowed to use your services
I put a ad on the site about my Gucci chocolate watch which was sent to the purchaser [redacted] screen name [redacted] which she received the watch which she never sent my money or watch back my phone had frozen so I was unable to print off the label but I did notify ma [redacted] telling her I went to the post office & paid to get her watch to her in a timely matter three days which ma Leslie text me telling me she received the watch & she loved it & will be sending me the money which that was Aug 7-10-still never received either one my watch or my money
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We have approved the user's Return Case and upon the return of the item to the seller, a full refund was issued to the buyerIt looks like the order was cancelled on August 14thPlease note that we send the funds back to your bank immediately when an order is cancelled, but it typically takes 8-business days for your bank to post it on your statementTherefore please allow up to full billing cycle for it to post to your statement Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We have cleared up this misunderstanding with the customerHer case was reviewed and a refund was issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) POSHMARK I've spent way too much time trying to resolve thisCustomers who call want to speak to a live person, not a fake recorded robot or an e-mail with little or no response Reliability is one of the keys to any great customer service with no exceptionThink before you give any promise (policy)- because nothing annoys customers more than a broken one Good customer service is the lifeblood of any business, but unless you can get some of those customers to come back, your business won't be profitable for long Good customer service is all about bringing customers backAnd about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn become repeat customersPOSHMARK NEEDS to know how to apologizeWhen something goes wrong, apologizeIt's easy and customers like itThe customer may not always be right, but the customer must always winDeal with problems immediatelyMake it simple for customers to complainValue their complaintsAs much as we dislike it, it gives YOUR business an opportunity to improvePOSHMARK I HOPE YOU ARE LISTENING!!
As stated in an email from our Posh Authenticate team, both packages were received emptyThe team has sufficient proof that both packages were shipped out emptyShipping empty packages is mail fraud and is not condonedTherefore, the seller's account was permanently restricted and USPS authorities were notified of the fraud Due to this, we consider the case resolved
I have an open case with Poshmark related to a recent order I placed with a sellerIn response to this case I was bullied and harassed by the seller, all while Poshmark aided the seller in doing soIn the case discussion forum Emily (Poshmark customer agent) posted derogatory and demeaning comments, tagged to the seller, in which I was referenced as a “broke asss [redacted] and “a crazy biiitxh.” An additional comment posted read, “maybe buy some running shoes so you can lose some weight fatty.” Poshmark not only participated in me being victimized but has also failed to return any of my emails addressing these derogatory, demeaning, insulting, & harassing commentsAfter instant messaging the Poshmark App Page on Instagram I received this, “Hey there! One of our agents is working on your case and she can see the commentsWe are working towards a resolutionThank you.” In addition to all of this, my case is still in review and still has not been settledAlthough Emily is ignoring m
Recently, Poshmark acquired the online retailer [redacted] The consignment store [redacted] sent me an email on [redacted] that they would be moving over to Poshmark and suggested moving over any items for sale to the companyHowever, they did not give any deadline for when we needed to cash out of sales fundsMy sales from the business were kept as a credit on the site/mobile app that I planned on using laterUpon checking later, I learned that at that time, they gave one week notice on the website that all funds needed to be cashed out by [redacted] Now there is no way to contact anyone at [redacted] and when I contacted the new company, Poshmark, they referred me to [redacted] to deal with them directlyI had a total of [redacted] of sales on the siteThe first sale was on [redacted] for ***; order # [redacted] The second sale was for $ [redacted] on [redacted] ; order # [redacted] My third sale was on [redacted] for $***; order # [redacted] My fourth sale was on [redacted] for $*; order # [redacted] My la
Our records show that a member of our Operations team compensated the seller on March 15, for order [redacted] which was misshipped Due to this, we consider the case resolved
Complaint: [redacted] I am rejecting this response because:Poshmark's response is untrueI filed a dispute with them the day the boots arrivedThey didn't respond for several days.Sincerely, [redacted]
Absolutely horrible experience Twice I was scammed The first time I sold a black Lularoe shirt The buyer disputed it and said it was not in described condition The buyer then was to return the shirt to me after Poshmark sided with their complaintWhen I received it back, the black Lularoe shirt I sold was NOT in the box The buyer stole my shirt and returned it with a cheap black tshirt The second time I got scammed I sold a Stella and Dot necklace worth $95.It was brand new in the original packaging and the buyer said it was not as described/broken When the buyer disputed it I submitted the exact pictures I used to describe it but Poshmark again sided with the buyer I will never do business on this site again and I highly discourage anyone else from using it
Complaint: [redacted] I am rejecting this response because: As much as I want to accept this response and just be done with this I feel like I can't because your response has been the same canned thing every single time and I don't agree because of the following: As mentioned previously, the item size is as stated in the listing - The tag said size in the listing but they are too small for my manager who wears a size 2, so the item size was not stated correctly in the listing All sizes may vary depending on the brand and fit- When I originally opened the complaint on this I sent in pictures of the pants compared to the EXACT SAME BRAND AND FIT that I wear daily to show the dramatic size difference We strongly recommend users ask for exact measurements before purchasing- Yes, I agree with this part but I'll take it a step further and just not buy anything anymore because when you purchase a size you sure wouldn't expect to get a size and it blows my mind that is even a thing I need to worry about when purchasing Close the caseI'll probably continue to sell things on the app but you're going to have a problem when too many people stop buying and you're top heavy with sellers in the futureI've spoken to many colleagues and friends about this incident and they have said they had the exact same thing happen to them and encouraged me to reach out to youSo I will make sure to relay your helpful responses to them Thanks Sincerely, [redacted]
For order # [redacted] , we have refunded the user for the their purchase on January 24th, for the total amount of $For this reason we consider the case closed
Our records show that this order was cancelled by a member of Poshmark's Support team on April 16, and the buyer was issued a full refund Due to this, we consider the case resolved
Sold an item on poshmark on [redacted] Item shipped and delivered to buyerBuyer cancelled order days after deliveryI want my $ [redacted] from the salePoshmark committed fraud in allowing a buyer to cancel a sale after proof of deliveryI want to get paid and poshmark offers no support except by email which they take a week to respond or not at all
POSHMARK IS A VERY BIASED COMPANYTHEY LACK RESPECT AND THE CUSTOMER SERVICE TEAM IS VERY UNPROFESSIONALI put up a underwear set for sale that was never worn due to it being too smallThe underwear set was a exclusive custome item that was out a few years ago, I took detailed clear photos of the item may 17th, and it was sold may 18thI was new to Posmark and that was my forst sale however the next day the listed was deleted I asked why and was told it was flagged as not authentic and deleted by poshmark itself, after I in detail told them the items were authentic and that since I was a new seller its not fair to delete my sold items its not fair to buyers who view my page and see that im a good sellerFast forward to when my item gets the buyer [redacted] files a complaint basically scamming me after theyve worn the item saying they want their money back and that I sent them soiled underwearWhy would I sell sooled underwear when the pictures were clear as day, why would you wait a
I purchased an item for $plus $shipping ($total)Unfortunately, I never received the itemI waited the allotted time that Poshmark makes you wait for the seller to send it - since they still had not, I cancelled the orderI have still NOT received a refund from PoshmarkThey have no phone number to contact them atI have sent multiple emails, but only get a generated response back saying they will be in touch with me soon
Complaint: [redacted] I am rejecting this response because: If the item was not available, 1) it should not be advertised on your website as being "available for sale", and 2) if the item was not available, you should have NEVER taken my money You are guilty of 1) advertising for advertising a product that was never available for sale, and 2) theft for taking my money for an item that was never for sale and should have never been advertised for sale.Sincerely,Michell [redacted]
According to our customer support team, the order was processed as a returns case and the item was returned to the sellerThe seller has reached out to our dispute management team for further investigation and they are currently in the process of assisting them Due to this, we consider the matter resolved
Initial Business Response / [redacted] (1000, 5, 2014/09/23) */ As it says on every listing, all sales are finalHowever, we offered to give [redacted] a refund once she sent the boots back to our headquartersWe even provided her with a prepaid, pre-addressed return-shipping labelWe never received the boots and there is still no activity with the associated tracking numberAs a prospective buyer, we highly encourage Buyers to ask for measurements and other details, to increase the likelihood of it fitting
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have communicated with the seller in regards to this issue and per our Posh Protect, we have proceeded to credit their account their earnings as the item was not returned Due to this we consider this case resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/08/21) */ Please note that our moderation team has many tools to ensure that they are taking appropriate action in terms of account restrictions. Because this matter was thoroughly investigated and there is a record of all violations on file, we... consider this case resolved. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your company does this to everyone. But yet the real fraud people are still allowed to use your services
I put a ad on the site about my Gucci chocolate watch which was sent to the purchaser [redacted] screen name [redacted] which she received the watch which she never sent my money or watch back my phone had frozen so I was unable to print off the label but I did notify ma [redacted] telling her I went to the post office & paid to get her watch to her in a timely matter three days which ma Leslie text me telling me she received the watch & she loved it & will be sending me the money which that was Aug 7-10-still never received either one my watch or my money
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ We have approved the user's Return Case and upon the return of the item to the seller, a full refund was issued to the buyerIt looks like the order was cancelled on August 14thPlease note that we send the funds back to your bank immediately when an order is cancelled, but it typically takes 8-business days for your bank to post it on your statementTherefore please allow up to full billing cycle for it to post to your statement Due to this, we consider the case resolved
Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We have cleared up this misunderstanding with the customerHer case was reviewed and a refund was issued Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) POSHMARK I've spent way too much time trying to resolve thisCustomers who call want to speak to a live person, not a fake recorded robot or an e-mail with little or no response Reliability is one of the keys to any great customer service with no exceptionThink before you give any promise (policy)- because nothing annoys customers more than a broken one Good customer service is the lifeblood of any business, but unless you can get some of those customers to come back, your business won't be profitable for long Good customer service is all about bringing customers backAnd about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in turn become repeat customersPOSHMARK NEEDS to know how to apologizeWhen something goes wrong, apologizeIt's easy and customers like itThe customer may not always be right, but the customer must always winDeal with problems immediatelyMake it simple for customers to complainValue their complaintsAs much as we dislike it, it gives YOUR business an opportunity to improvePOSHMARK I HOPE YOU ARE LISTENING!!
As stated in an email from our Posh Authenticate team, both packages were received emptyThe team has sufficient proof that both packages were shipped out emptyShipping empty packages is mail fraud and is not condonedTherefore, the seller's account was permanently restricted and USPS authorities were notified of the fraud Due to this, we consider the case resolved
I have an open case with Poshmark related to a recent order I placed with a sellerIn response to this case I was bullied and harassed by the seller, all while Poshmark aided the seller in doing soIn the case discussion forum Emily (Poshmark customer agent) posted derogatory and demeaning comments, tagged to the seller, in which I was referenced as a “broke asss [redacted] and “a crazy biiitxh.” An additional comment posted read, “maybe buy some running shoes so you can lose some weight fatty.” Poshmark not only participated in me being victimized but has also failed to return any of my emails addressing these derogatory, demeaning, insulting, & harassing commentsAfter instant messaging the Poshmark App Page on Instagram I received this, “Hey there! One of our agents is working on your case and she can see the commentsWe are working towards a resolutionThank you.” In addition to all of this, my case is still in review and still has not been settledAlthough Emily is ignoring m
Recently, Poshmark acquired the online retailer [redacted] The consignment store [redacted] sent me an email on [redacted] that they would be moving over to Poshmark and suggested moving over any items for sale to the companyHowever, they did not give any deadline for when we needed to cash out of sales fundsMy sales from the business were kept as a credit on the site/mobile app that I planned on using laterUpon checking later, I learned that at that time, they gave one week notice on the website that all funds needed to be cashed out by [redacted] Now there is no way to contact anyone at [redacted] and when I contacted the new company, Poshmark, they referred me to [redacted] to deal with them directlyI had a total of [redacted] of sales on the siteThe first sale was on [redacted] for ***; order # [redacted] The second sale was for $ [redacted] on [redacted] ; order # [redacted] My third sale was on [redacted] for $***; order # [redacted] My fourth sale was on [redacted] for $*; order # [redacted] My la
Our records show that a member of our Operations team compensated the seller on March 15, for order [redacted] which was misshipped Due to this, we consider the case resolved
Complaint: [redacted] I am rejecting this response because:Poshmark's response is untrueI filed a dispute with them the day the boots arrivedThey didn't respond for several days.Sincerely, [redacted]
Absolutely horrible experience Twice I was scammed The first time I sold a black Lularoe shirt The buyer disputed it and said it was not in described condition The buyer then was to return the shirt to me after Poshmark sided with their complaintWhen I received it back, the black Lularoe shirt I sold was NOT in the box The buyer stole my shirt and returned it with a cheap black tshirt The second time I got scammed I sold a Stella and Dot necklace worth $95.It was brand new in the original packaging and the buyer said it was not as described/broken When the buyer disputed it I submitted the exact pictures I used to describe it but Poshmark again sided with the buyer I will never do business on this site again and I highly discourage anyone else from using it
Complaint: [redacted] I am rejecting this response because: As much as I want to accept this response and just be done with this I feel like I can't because your response has been the same canned thing every single time and I don't agree because of the following: As mentioned previously, the item size is as stated in the listing - The tag said size in the listing but they are too small for my manager who wears a size 2, so the item size was not stated correctly in the listing All sizes may vary depending on the brand and fit- When I originally opened the complaint on this I sent in pictures of the pants compared to the EXACT SAME BRAND AND FIT that I wear daily to show the dramatic size difference We strongly recommend users ask for exact measurements before purchasing- Yes, I agree with this part but I'll take it a step further and just not buy anything anymore because when you purchase a size you sure wouldn't expect to get a size and it blows my mind that is even a thing I need to worry about when purchasing Close the caseI'll probably continue to sell things on the app but you're going to have a problem when too many people stop buying and you're top heavy with sellers in the futureI've spoken to many colleagues and friends about this incident and they have said they had the exact same thing happen to them and encouraged me to reach out to youSo I will make sure to relay your helpful responses to them Thanks Sincerely, [redacted]
For order # [redacted] , we have refunded the user for the their purchase on January 24th, for the total amount of $For this reason we consider the case closed
Our records show that this order was cancelled by a member of Poshmark's Support team on April 16, and the buyer was issued a full refund Due to this, we consider the case resolved
Sold an item on poshmark on [redacted] Item shipped and delivered to buyerBuyer cancelled order days after deliveryI want my $ [redacted] from the salePoshmark committed fraud in allowing a buyer to cancel a sale after proof of deliveryI want to get paid and poshmark offers no support except by email which they take a week to respond or not at all
POSHMARK IS A VERY BIASED COMPANYTHEY LACK RESPECT AND THE CUSTOMER SERVICE TEAM IS VERY UNPROFESSIONALI put up a underwear set for sale that was never worn due to it being too smallThe underwear set was a exclusive custome item that was out a few years ago, I took detailed clear photos of the item may 17th, and it was sold may 18thI was new to Posmark and that was my forst sale however the next day the listed was deleted I asked why and was told it was flagged as not authentic and deleted by poshmark itself, after I in detail told them the items were authentic and that since I was a new seller its not fair to delete my sold items its not fair to buyers who view my page and see that im a good sellerFast forward to when my item gets the buyer [redacted] files a complaint basically scamming me after theyve worn the item saying they want their money back and that I sent them soiled underwearWhy would I sell sooled underwear when the pictures were clear as day, why would you wait a
I purchased an item for $plus $shipping ($total)Unfortunately, I never received the itemI waited the allotted time that Poshmark makes you wait for the seller to send it - since they still had not, I cancelled the orderI have still NOT received a refund from PoshmarkThey have no phone number to contact them atI have sent multiple emails, but only get a generated response back saying they will be in touch with me soon
Complaint: [redacted] I am rejecting this response because: If the item was not available, 1) it should not be advertised on your website as being "available for sale", and 2) if the item was not available, you should have NEVER taken my money You are guilty of 1) advertising for advertising a product that was never available for sale, and 2) theft for taking my money for an item that was never for sale and should have never been advertised for sale.Sincerely,Michell [redacted]