I purchased a pair of *** jeans, advertised as a size 28, from the Poshmark website on *** 6, ***Upon receiving said jeans I discovered that the tag attached indeed reads 28, but the actual fit is extremely smaller than what is listed, appropriately two sizes smallerI have contacted Poshmark, sending photos of other *** jeans I own, all a size I have sent photos comparing the missized jeans to the properly sized jeans, showing a great difference in sizeI have requested that I return the jeans that are mislabeled, for a refund of the purchase pricePoshmark has denied such requestsThey would rather have sellers misrepresent the items they are selling, than make good on their product guaranteePoshmark claims that should a purchased item not match the description, a refund would be issuedThese jeans were advertised as a size 28, and that was a gross misrepresentation of their actual size
I sold a Swarovski Crystal Tie Necklace on PoshmarkThe buyer who purchased the necklace wanted to make a returnSince Poshmark's policy is no returns, instead of reaching out to me to see if I would accept the returnShe cut and ripped up the necklace and then filed a complaint with PoshmarkShe stated that I sent a necklace that was all ripped upHowever, that was not the caseThe necklace I sent was in perfect conditionPoshmark accepted the return and when I got the necklace back, it was completely torn up and looked like a piece of junkI was very upset that the seller mutilated the product that I soldI immediately filed a case with Poshmark explaining what happened with detailed photosPoshmark's responses were robotic (seemed system generated) and they sided with the buyerI had a closet of over items and I had sold over items on the siteI was a top rated seller and did not have issues with any buyersI only had one other return before that and it was a fai
This company is absolutely unprofessional and awfulI made 50+ sales and 100+purchases, and after complaining about a rude customer service member, they disabled my account and I lost 30,followers/potential customers and almost listingsI took pride in my sales and my community, and without warning all because of complaining about their unprofessional customer service, they disable my account saying I had multiple accountsAnd out of 100+ purchases I didnt receive of those, and they called me a liar basicallyI tried reasoning with them but they ignored emails and kept shoving me offThey lost 45+ customers thanks to it as I have a huge group of followers family and friends who started and stopped shopping there thanks to meThey ruined their reputation with me and many people ive shared withI have never been so disappointedI have star reviews with ebay too, zero negativeAll goodAnd they shut me out cause of a rude employee
I purchased a pair of shoes from poshmarkThey took the money the second that my bid was accepted and that was fineWhen I got the hoses, I was unsure of their authenticity because I have several other pairs of the same shoe in a size and they fit perfect and these did not fit at allI sent them emails over the course of daysPoshmark never responded to not one emailWhen I called the one number they have listed, it said that they do not accept calls at this time and to sent an emailI was never able to return the shoes and they released my money to the sellerNow I lost $on shoes that may not even be authentic and that are too small
I have purchased several items from Poshmark over the last year or soJust like any other consignment site, products may not always be as describedThis does happenI had just as many good experiences, as badAnd there was resolution/refund after pictures were providedOne time I actually received two left shoesOn May 11, ***, I purchased and paid $*** for a Womens *** Rain Jacket SZ XL I asked questions, and Seller of the item used a "stock" photo from the *** website for the "Women's Arcadia II" jacket, stating to me that " I just measured againIt is 26in from the neck to the hemI even checked the website to confirmed and it also says 26in." that it was the rain jacket "stock" photo used from the website, matching the purchase price exactly as wellAlso seller stated "Like new" and only worn a few timesI received the jacket and it was not the Arcadia II jacket as picturedI owned the jacket in the "stock" photo that Seller used, and the cut is differentT
Put purses of many designer brands up and was told they were fake They then closed my account When ask how they come to the conclusion an items is fake, they state by shopper reviews of posted pictures
All items had complete photos of all manufacturing tags, inside n out of items, etc
If I thought an item wasn't authentic, I stayed so If sold to me as authentic, then posted as so
Saw many items same as mine with same tags selling as authentic
Also, buyers sometimes seems to buy the items, then exchange and send pictures of tens they had just like them already worn out and want a refund of their old worn out items If want refund, that's find but do not send me your old item back as the used or new item I sent you
They need qualifies inspectors of pictures of items before they remove them They don't just need to go on shopper reviews based on pics Also, shoppers need to read descriptions clearly
No longer a participant in their site
It looks like our team have wrote to the buyer on May 22nd with a resolution offerMoving forward, the buyer must file a return case in the app and follow our process in order for us to assist her with a returnFor this reason, we consider the case resolved
I am very dissatisfied with customer care as it pertains to responding to inquiriesI have tried to contact them via email at least times only to receive an automated responseI need to talk with a human being about my orderI have been a member of this forum for one year now and they have made hundreds of dollars off of my salesI am simply trying to get my item back that they deem inauthenticUpon their review and accompanying email, I sent a payment DIRECTLY to their Poshmark PayPal account because they claimed that I would need to pay for shipping in order to receive my item back or else they would DESTROY itI had no issue with this and within an hour I paid for the shipping and included my account username as well as order number and mailing addressI have YET to receive any response and it has been over a weekThe number on the internet sends you to an automated messageIn addition, I needed the item back in order to fike s claim with the company that guaranteed its
I ordered a product from Poshmark (from Order** ***) and it is not the product I receivedI ordered *** *** Compression Top Sz XSIt's a winter running topI have this product at home in a different color and was looking for a replacement since it was from last seasonWhen the product arrived (from Seller ***), it was not the same product as specified in my email orderI received a Nike Golf ShirtI submitted an email inquiry through Poshmark website and received an email that informed me that my writing to the support center and sending photos to show what I received via email does not qualify as opening a case for a returnThis was my first time making a purchase through Poshmark so I did not set up an account with themI find it unreasonable that I need to log on through an active account on their website to address and resolve my order issue, when I have already done so in my initial inquiry on JanTheir support team (communicating with
I purchsed pairs of sunglasses from this siteWhen the items arrived, I discovered they were scratched and were also made with recycled materialThe item was never described as such and the site indicated that if the item does not arrive exactly as described that I could receive a refundThe site chose to disregard my dispute and issued the fund to the seller simply because they did not want to loose their percentage of the sailI am now out of $I simply wanted to return the unused item to the sellerThe site never attempted to contact me or email meThey simply denied my claimThis is unacceptable!! The least they could have done is try to hear my complaintThey were happy to take my money but, when they fall short, they could turn their back on their customers
On July 6, I sold a *** *** Conalt Blue Python Skin Satchel with a retail value of $on PoshmarkBeing a fragile purse made of genuine python leather, I carefully packaged the handbag in protective paper inside of a solid cardboard box in an effort to keep the item from being damaged in the shipping processThe following week I received a notice from Poshmark indicating that the buyer who purchased the item for $was not happy with the product and they indicated that a representative would investigate the claim and make a decision on whether the item should be returned to me, the sellerUpon receipt of this email I promptly responded to Poshmark, informing them that if the buyer was unhappy I would gladly take the return under the condition that the product be returned in the same condition in which it was sent to the buyerPoshmark allowed the return to take place and I received the handbag in the mail the evening of July in USPS plastic envelopeUpon openi
They are claiming that I received my merchandise that has been approved for a return based on claimsThe corresponding Poshmark representative has not been helpful in assisting with my inquiriesThey have shown no proof of trackingThey stole my merchandise from me and are not communicating with me to resolve my issue and return my merchandise that I sold using their appI would like to know where my merchandise is
I sold a diamond engagement ring through PoshmarkThe ring was approved by Poshmark before being sent to the buyerThe buyer claims the ring wasn't as described and requested a refundThe buyer mails the package back with no ring inside and Poshmark still refunded her moneyI am out of $*** and no ringI emailed Poshmark the day I received the package with photos of the empty boxI have emailed them every day since and no response or help offered
This company refused to issue me a refund on a product that did not meet my needs I provided reason as to why I needed to return and I was refused I am now stuck with something I cannot wear This is not good sales practice If Poshmark wants to keep clients, they should honor a customer's request
My daughter sold clothes on PoshmarkShe mailed them and confirmed the buyers received themShe requested a check from Poshmark in MarchWhen it didn't arrive she emailed themThey said it must be lost in the mail and they would resendWe have been through this times where they say it must be lost in the mailMy daughter still doesn't have her moneyThe company has no live person for customer serviceOnly an answering machine and an email
I ordered a ring and when received it was not as shown in the posting It has a "flare" to one side of the ring and is not straight like the photo in the seller's listing I immediately contacted *** and advised this situation, providing a photo They replied asked for another photo, to which I responded with a zoomed out version of the same with the seller's listing photo side-by-side to compare making it was easy to see the problem I even highlighted the area that was the issue *** refused the return of the ring despite my showing the defect in the product because I did not provide a "new" photo and used the same from my original email notifying them of an issue I would be happy to send or attached that email/photos to verify that I provided clear photos of the problem
Bottom line: this issue was immediately brought to their attention Multiple emails explained the situation with a photo highlighting the problem area and also side-by-side photos to compare T
I purchased something from them and I wish I had gone to Revdex.com to see all the negative complaintsI guess I was just in need of this bracelet from *** and *** that looked like it was purchased years agoIt was horribleI was going to give this as a present to my niece and I wouldn't want to insult her with such a giftI wouldn't want it even if it was freeHorrible
Complaint: ***
I am rejecting this response because: the business simply did a copy/paste on their response from last weekI will not rest until the proper resolution is given, hence this case is not closed.
Please deposit the $in earrings I am owned, to my balance, not as a mere $Poshmark creditMight I add, to anyone actually reading this from the Revdex.com, that credits can only be used for purchasing items/shoppingEarnings from sales are available for withdraw to your bank account, etc.
Poshmark’s supposed “resolution” of adding $in shopping credit to my account was never agreed upon, nor acceptable, hence it will remain there until they decide to stand by their guidelines
Previously submitted photos (of item I received back from buyer), have once again, been attached to this complaintIt is quite clear that this is not the condition of the item shown in my original listingSpecifically photos #and #: *** *
Your policy states the seller will be protected from situations such as thisWhere is my protection?
Thank you for your time
Sincerely,
*** ***
I recently purchased an item through the site and had the worst experience with the seller through no fault of my ownThe product was not shipped in a timely manner nor was the item as describedI contacted the company and filed a formal complaintBecause I did this the company revokes your right to address the seller through feedback! The whole point of feedback is to inform other buyers of the quality of the sellerThe company even deemed the seller at fault for failing to disclose the damage to the item I purchasedWhen I contacted Poshmark to ask why I was not allowed to leave feedback I was told it was because there was a formal complaint! The formal complaint is correct and poshmark sides with me since the seller was at faultI was told I could return the item for a refundHowever I still would not allowed to leave feedbackI have now have no ability to address the seller or contact the seller regarding the purchase or to leave feedback based on the awful nature of my exp
I received a package from a seller than had a dead bug in itIt took me many hours of stress to determine if it was a bed bug (we have confirmed from several sources that it is not but I am remaining vigilant) and I had to pretreat my apartment, quarantine the item and everything it touched and spend hours researching and contacting exterminatorsIt took over hours for Poshmark to connect me to the seller and they never apologized or took ownership of the issueBecause of their delay, I had to keep this disgusting item (a pair of designer sunglasses, dirty and infested) triple bagged in my home and I don't know the status on the acceptance of my returnI suggest you STAY AWAYShop local or try *** for consignment
I purchased a pair of *** jeans, advertised as a size 28, from the Poshmark website on *** 6, ***Upon receiving said jeans I discovered that the tag attached indeed reads 28, but the actual fit is extremely smaller than what is listed, appropriately two sizes smallerI have contacted Poshmark, sending photos of other *** jeans I own, all a size I have sent photos comparing the missized jeans to the properly sized jeans, showing a great difference in sizeI have requested that I return the jeans that are mislabeled, for a refund of the purchase pricePoshmark has denied such requestsThey would rather have sellers misrepresent the items they are selling, than make good on their product guaranteePoshmark claims that should a purchased item not match the description, a refund would be issuedThese jeans were advertised as a size 28, and that was a gross misrepresentation of their actual size
I sold a Swarovski Crystal Tie Necklace on PoshmarkThe buyer who purchased the necklace wanted to make a returnSince Poshmark's policy is no returns, instead of reaching out to me to see if I would accept the returnShe cut and ripped up the necklace and then filed a complaint with PoshmarkShe stated that I sent a necklace that was all ripped upHowever, that was not the caseThe necklace I sent was in perfect conditionPoshmark accepted the return and when I got the necklace back, it was completely torn up and looked like a piece of junkI was very upset that the seller mutilated the product that I soldI immediately filed a case with Poshmark explaining what happened with detailed photosPoshmark's responses were robotic (seemed system generated) and they sided with the buyerI had a closet of over items and I had sold over items on the siteI was a top rated seller and did not have issues with any buyersI only had one other return before that and it was a fai
This company is absolutely unprofessional and awfulI made 50+ sales and 100+purchases, and after complaining about a rude customer service member, they disabled my account and I lost 30,followers/potential customers and almost listingsI took pride in my sales and my community, and without warning all because of complaining about their unprofessional customer service, they disable my account saying I had multiple accountsAnd out of 100+ purchases I didnt receive of those, and they called me a liar basicallyI tried reasoning with them but they ignored emails and kept shoving me offThey lost 45+ customers thanks to it as I have a huge group of followers family and friends who started and stopped shopping there thanks to meThey ruined their reputation with me and many people ive shared withI have never been so disappointedI have star reviews with ebay too, zero negativeAll goodAnd they shut me out cause of a rude employee
I purchased a pair of shoes from poshmarkThey took the money the second that my bid was accepted and that was fineWhen I got the hoses, I was unsure of their authenticity because I have several other pairs of the same shoe in a size and they fit perfect and these did not fit at allI sent them emails over the course of daysPoshmark never responded to not one emailWhen I called the one number they have listed, it said that they do not accept calls at this time and to sent an emailI was never able to return the shoes and they released my money to the sellerNow I lost $on shoes that may not even be authentic and that are too small
I have purchased several items from Poshmark over the last year or soJust like any other consignment site, products may not always be as describedThis does happenI had just as many good experiences, as badAnd there was resolution/refund after pictures were providedOne time I actually received two left shoesOn May 11, ***, I purchased and paid $*** for a Womens *** Rain Jacket SZ XL I asked questions, and Seller of the item used a "stock" photo from the *** website for the "Women's Arcadia II" jacket, stating to me that " I just measured againIt is 26in from the neck to the hemI even checked the website to confirmed and it also says 26in." that it was the rain jacket "stock" photo used from the website, matching the purchase price exactly as wellAlso seller stated "Like new" and only worn a few timesI received the jacket and it was not the Arcadia II jacket as picturedI owned the jacket in the "stock" photo that Seller used, and the cut is differentT
Put purses of many designer brands up and was told they were fake They then closed my account When ask how they come to the conclusion an items is fake, they state by shopper reviews of posted pictures
All items had complete photos of all manufacturing tags, inside n out of items, etc
If I thought an item wasn't authentic, I stayed so If sold to me as authentic, then posted as so
Saw many items same as mine with same tags selling as authentic
Also, buyers sometimes seems to buy the items, then exchange and send pictures of tens they had just like them already worn out and want a refund of their old worn out items If want refund, that's find but do not send me your old item back as the used or new item I sent you
They need qualifies inspectors of pictures of items before they remove them They don't just need to go on shopper reviews based on pics Also, shoppers need to read descriptions clearly
No longer a participant in their site
It looks like our team have wrote to the buyer on May 22nd with a resolution offerMoving forward, the buyer must file a return case in the app and follow our process in order for us to assist her with a returnFor this reason, we consider the case resolved
I am very dissatisfied with customer care as it pertains to responding to inquiriesI have tried to contact them via email at least times only to receive an automated responseI need to talk with a human being about my orderI have been a member of this forum for one year now and they have made hundreds of dollars off of my salesI am simply trying to get my item back that they deem inauthenticUpon their review and accompanying email, I sent a payment DIRECTLY to their Poshmark PayPal account because they claimed that I would need to pay for shipping in order to receive my item back or else they would DESTROY itI had no issue with this and within an hour I paid for the shipping and included my account username as well as order number and mailing addressI have YET to receive any response and it has been over a weekThe number on the internet sends you to an automated messageIn addition, I needed the item back in order to fike s claim with the company that guaranteed its
I ordered a product from Poshmark (from Order** ***) and it is not the product I receivedI ordered *** *** Compression Top Sz XSIt's a winter running topI have this product at home in a different color and was looking for a replacement since it was from last seasonWhen the product arrived (from Seller ***), it was not the same product as specified in my email orderI received a Nike Golf ShirtI submitted an email inquiry through Poshmark website and received an email that informed me that my writing to the support center and sending photos to show what I received via email does not qualify as opening a case for a returnThis was my first time making a purchase through Poshmark so I did not set up an account with themI find it unreasonable that I need to log on through an active account on their website to address and resolve my order issue, when I have already done so in my initial inquiry on JanTheir support team (communicating with
I purchsed pairs of sunglasses from this siteWhen the items arrived, I discovered they were scratched and were also made with recycled materialThe item was never described as such and the site indicated that if the item does not arrive exactly as described that I could receive a refundThe site chose to disregard my dispute and issued the fund to the seller simply because they did not want to loose their percentage of the sailI am now out of $I simply wanted to return the unused item to the sellerThe site never attempted to contact me or email meThey simply denied my claimThis is unacceptable!! The least they could have done is try to hear my complaintThey were happy to take my money but, when they fall short, they could turn their back on their customers
On July 6, I sold a *** *** Conalt Blue Python Skin Satchel with a retail value of $on PoshmarkBeing a fragile purse made of genuine python leather, I carefully packaged the handbag in protective paper inside of a solid cardboard box in an effort to keep the item from being damaged in the shipping processThe following week I received a notice from Poshmark indicating that the buyer who purchased the item for $was not happy with the product and they indicated that a representative would investigate the claim and make a decision on whether the item should be returned to me, the sellerUpon receipt of this email I promptly responded to Poshmark, informing them that if the buyer was unhappy I would gladly take the return under the condition that the product be returned in the same condition in which it was sent to the buyerPoshmark allowed the return to take place and I received the handbag in the mail the evening of July in USPS plastic envelopeUpon openi
They are claiming that I received my merchandise that has been approved for a return based on claimsThe corresponding Poshmark representative has not been helpful in assisting with my inquiriesThey have shown no proof of trackingThey stole my merchandise from me and are not communicating with me to resolve my issue and return my merchandise that I sold using their appI would like to know where my merchandise is
I sold a diamond engagement ring through PoshmarkThe ring was approved by Poshmark before being sent to the buyerThe buyer claims the ring wasn't as described and requested a refundThe buyer mails the package back with no ring inside and Poshmark still refunded her moneyI am out of $*** and no ringI emailed Poshmark the day I received the package with photos of the empty boxI have emailed them every day since and no response or help offered
This company refused to issue me a refund on a product that did not meet my needs I provided reason as to why I needed to return and I was refused I am now stuck with something I cannot wear This is not good sales practice If Poshmark wants to keep clients, they should honor a customer's request
My daughter sold clothes on PoshmarkShe mailed them and confirmed the buyers received themShe requested a check from Poshmark in MarchWhen it didn't arrive she emailed themThey said it must be lost in the mail and they would resendWe have been through this times where they say it must be lost in the mailMy daughter still doesn't have her moneyThe company has no live person for customer serviceOnly an answering machine and an email
I ordered a ring and when received it was not as shown in the posting It has a "flare" to one side of the ring and is not straight like the photo in the seller's listing I immediately contacted *** and advised this situation, providing a photo They replied asked for another photo, to which I responded with a zoomed out version of the same with the seller's listing photo side-by-side to compare making it was easy to see the problem I even highlighted the area that was the issue *** refused the return of the ring despite my showing the defect in the product because I did not provide a "new" photo and used the same from my original email notifying them of an issue I would be happy to send or attached that email/photos to verify that I provided clear photos of the problem
Bottom line: this issue was immediately brought to their attention Multiple emails explained the situation with a photo highlighting the problem area and also side-by-side photos to compare T
I purchased something from them and I wish I had gone to Revdex.com to see all the negative complaintsI guess I was just in need of this bracelet from *** and *** that looked like it was purchased years agoIt was horribleI was going to give this as a present to my niece and I wouldn't want to insult her with such a giftI wouldn't want it even if it was freeHorrible
Complaint: ***
I am rejecting this response because: the business simply did a copy/paste on their response from last weekI will not rest until the proper resolution is given, hence this case is not closed.
Please deposit the $in earrings I am owned, to my balance, not as a mere $Poshmark creditMight I add, to anyone actually reading this from the Revdex.com, that credits can only be used for purchasing items/shoppingEarnings from sales are available for withdraw to your bank account, etc.
Poshmark’s supposed “resolution” of adding $in shopping credit to my account was never agreed upon, nor acceptable, hence it will remain there until they decide to stand by their guidelines
Previously submitted photos (of item I received back from buyer), have once again, been attached to this complaintIt is quite clear that this is not the condition of the item shown in my original listingSpecifically photos #and #: *** *
Your policy states the seller will be protected from situations such as thisWhere is my protection?
Thank you for your time
Sincerely,
*** ***
I recently purchased an item through the site and had the worst experience with the seller through no fault of my ownThe product was not shipped in a timely manner nor was the item as describedI contacted the company and filed a formal complaintBecause I did this the company revokes your right to address the seller through feedback! The whole point of feedback is to inform other buyers of the quality of the sellerThe company even deemed the seller at fault for failing to disclose the damage to the item I purchasedWhen I contacted Poshmark to ask why I was not allowed to leave feedback I was told it was because there was a formal complaint! The formal complaint is correct and poshmark sides with me since the seller was at faultI was told I could return the item for a refundHowever I still would not allowed to leave feedbackI have now have no ability to address the seller or contact the seller regarding the purchase or to leave feedback based on the awful nature of my exp
I received a package from a seller than had a dead bug in itIt took me many hours of stress to determine if it was a bed bug (we have confirmed from several sources that it is not but I am remaining vigilant) and I had to pretreat my apartment, quarantine the item and everything it touched and spend hours researching and contacting exterminatorsIt took over hours for Poshmark to connect me to the seller and they never apologized or took ownership of the issueBecause of their delay, I had to keep this disgusting item (a pair of designer sunglasses, dirty and infested) triple bagged in my home and I don't know the status on the acceptance of my returnI suggest you STAY AWAYShop local or try *** for consignment