I was a Seller on their websiteA customer purchased a handbag from me in new conditionI have the pictures to prove the condition of the bagThe buyer was allowed to return a damaged used bagPoshmark refunded them and I am stuck with a used bag that was NOT What I sent outPoshmark allowed Mail fraud by the buyer?
I followed the rules, tried my best to be a good seller, now poshmark restricted me for NO reasonI got an email saying I have offline transaction activities, which I NEVER did!! It is very interesting that I got restricted right after I posted a list to warn the others about a SCAMMER who tries to scam me using pictures of purses she stole from other poshers!!! Poshmark if you couldn't protect your member from those scammers, at least you don't need to restrict a member who didn't do anything wrong!!!!! I NEVER use offline transaction!!! You should restrict that scammer who cancelled my order and convinced me to pay her via ***!!!! I refused to use *** and told her I prefer to go through Poshmark!! Now you suspended me???? And did nothing but let that scammer be on the market?!?!?! What is going on?!
As per Poshmark's return policy, all sales are final: https://poshmark.com/faq.
However, a customer may open a case with us if they don't receive their item or
the item they receive is not as described within the listingThis means a buyer cannot return an item they purchased on Poshmark if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing
Therefore, as the item did not fit the customer, the return case was not approvedThe customer also has the option to re-sell an item on Poshmark if it does not fit
Due to this, we consider the matter resolved
I purchased an item (Lululemon) through Poshmark that was damagedOnce the item hits your mailbox Poshmark immediately sends out an email telling you to accept the item which I didAfter opening the item and realizing how damaged the item was I contacted Poshmark for a refund which the denied as I had “accepted” the itemThis is the 3rd item that I received through their service and were junkI will NEVER buy anything from this site again and I would warn others away also
Complaint: ***I am rejecting this response because:
As I have replied to the business, this is NOT a fit issue. The seller sold it as brand new / never worn. I could not have known that the item was worn by the measurements. I owned this exact same dress in the same size. When mine got washed improperly, the fabric changed. It pulled in an odd way that didn't impact measurements, but rather the way the fabric hangs. My issue with Poshmark/the seller of this dress is that it is not accurate that the dress is brand new - it is NOT a "fit" issue. I would have not been able to tell this by measurements, as I stated the consistency of the fabric is what tells me she too (or whoever she bought it from as "new") has washed it. Furthermore, if Poshmark is going to say something like this is a fit issue and not returnable, then I, as a consumer, think there should be a place where I can review what I purchased so that other people proceed with caution. I can not state that I did not receive a "new, never worn" dress anywhere on their site. Also, they didn't wait for a response from me before charging my card. Sincerely,Lindsay***
I purchased a pair of RSQ jeans that were listed as Slim Straight fitThat is what I always have worn and so I thought I would be safe making the purchase even though the seller did not take a picture of the labelJust to be sure I asked the seller "Are these slim fit?' The seller responded "yes." The package shows up and the pants are SKINNY FIT They look ridiculous on meI'm years oldWhen I tell Poshmark that the seller misrepresented the product they reject my request and pay the sellerNow I'm stuck with a pair of pants that I did not orderThe take away here is that frequently sellers will send you something not representated in the listing but you're stuck with the product because they don't want to pay for return shippingThis is a relatively new app that has to figure out how to avoid seller fraudMore than half of the items I've purchased have ended looking like *** *** rejectsBewareAt least at the *** *** you can try it on and inspect it before purchasing itWith Poshmark you'll spend so much time and effort return usefless trash that the "fun' turns into a nightmareYes the app is convenient but in the end *** is better, at least there the sellers care about their ratings and don't try to *** their trash off to othersI know it is a difficult business decision but Poshmark needs to improve their policies on allowing sellers to deliver trash, wasting buyer's time and money, while preventing buyers from leaving bad seller ratings after a dispute
bought a bundle from *** and it was supposed to contain pairs of leggingsShe only sent I reached out to her to resolve the errorshe asked if by any chance I would want anything from her closet so she can have another shipping label to printSo, I asked my sister if she wanted anythingShe picked one pair of heels and two topsI paid for it and she was supposed to include the missing leggingsI received the package and it was in a larger envelopeIt was not properly closedThe middle part of the tab was sealed but the ends were not completely intactI opened the package and there was only the heels in thereSo I did not receive the leggings (initially bought) and the tops plus she said she would throw in another top for the troubleI showed my sister the package and she said there is no way those tops fit in that envelope package and there is a very little chance that it would "fall out of the package" in routeThey only gave me $credit and the issue was never resolvedI feel that money is of more importance than customer satisfaction which is such a bummer
I ordered a purse from Gabysbags through Poshmark on 9/After the purchase was made I realized that the wrong mailing address was listedI attempted to edit the address but was unable to do so through the Poshmark appI also contacted the vender to have the address changed but they too were unable to change the addressI also contacted USPS but they would not change the address in time for the package to be delivered to the correct addressI emailed Poshmark on 9/only to get a response on 9/19, after the package was delivered to the wrong addressI explained what happened and was informed to contact them on 9/I contacted them on 9/and have not received any response
I received Purse and the hardware color was messed upThis was not disclosed by the seller and not disclosed in the pictures from the sellerPosh did not support me returning this bag to the seller for a refundThis is truly bad business practice to allow
I order the shoes on 05.12.***In the details it did not state that these are suede materialI sent a request for a refundI sent a 2nd request and was told that they did not and would not give me a refund
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at ***On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
At this time, we do not see any email messages from the address provided by the customer and the order number does not match any records in our systemIn order to further assist
the customer, we ask that they contact our customer support team at [email protected] and provide their Poshmark account informationOur team works around the clock to assist our customers and they would be happy to assist
Due to this, we consider the matter resolved
I have been trying to reach customer service at Poshmark for the last days with regard to a package that looks to be lostI sold an item to another person on October 5th, The value of the item dictated that the item first go to Poshmark authentication services, after which they would dispatch the authenticated item to the buyerI handed over the package containing the item on October 9, via day shipping (label provided by Poshmark)The item began travelling hroigh the USPS system on the same dayI continued to receive updates on the the package, it appeared to reroute once or twice and has finally now stopped tracking all togetherMy issue is that I've been trying to reach Poshmark to assist with this problem, and I'm getting no response from themAdditionally I've been in contact via Poshmark app with the buyer, who is also anxiously awaiting the item, but is growing impatient and frustratedMy last message to her is that I'm trying to reach Poshmark via ***
No starThis company is shameful I sold a beautiful vintage Louis Vuitton Bag that I purchased in Paris years ago--it was in excellent conditionThe photos showed the linings in good condition--I even included the date stamp during the claim process to identify that the photos were recent as the bag is vintageThe buyer obviously tried to clean the bag when it arrived and in the process ruined the lining of all pockets and then made a claim that the bag was damaged The buyer also inverted an interior pocket to take pictures to submit to Poshmark with her claim, further damaging the bag Poshmark honored the buyers claim and scolded me for not disclosing the damage...said I may have made an honest mistakeSellers, please be carefulIt's not a lost sale, it's property damage endorsed by Poshmark
I purchased a couple of items from this site, both within minutesMy birthday was around the corner and I wanted a couple of new color dressesI say that because I have so many different colors but none in the the two that I foundSpecifically, BEBE dressesI paid, got my items on Thurs and FriThe hot pink came, was totally authentic, real tags, real everything and looked just like the other Bebe dresses in my closetI have white, cobalt blue, black, and used to have this beautiful red but it sold out and the one I had was too stubbly to wear so I retired itSo I found hot pink and red FINALLY after a long time of looking for this colorI was sooo excitedAnyway, pink camePerfect, felt the same, tags the same, etcThe "red" was cheap feeling, had tags other than anything I'd ever seen from Bebe, etcThe item is clearly fakeI immediately did not "accept" the red but accepted the pinkI opened a complaint immediatelyI sent pics, and was asked to send moreDid that and then after days, got a reply saying basically that the item is authenticI can't believe they'd ignore that evidenceAnyway, so I lost my money, which isn't a lot but it's the principleLost my money, my time, and I am super disappointed in the experience overallAfter multiple emails, I'm still being told that the item is legit which is a lieAnyway, DO NOT buy from this siteScammers
I sold a camera on their app, after the buyer sends me like offers even after I declined them! @*** is her name on Poshmark, do not trust her! She sent my item back after ripping it into pieces!!! Nobody will email me back and I just want my money for the damages since it was sold on their app and it was someone they allowed to do this to me!
I purchased a *** Diamond watch on poshmark in DecemberIt was approved as authentic and working via their Poshmark concierge service, which inspects items over $***The idea behind this is that customers can feel secure purchasing a luxury item as it is thoroughly inspected in person at their head quartersTwo months later, I sold this same watchI wore it daily and it was keeping perfect time up until the day I mailed itI literally took it off my wrist and packed it upIn addition, It was serviced a few weeks before the sale by a jeweler and I have proof of thisThe watch was mailed to concierge headquarters and approved by their luxury experts as authentic and running before being mailed to the buyerUpon receipt of the watch, the buyer immediately opened a case that it was not keeping timeI thought this was odd as it had just been inspected and APPROVED the day before in person by poshmark expertsThe case dragged on for over two weeks, with the watch in the buyers
I purchased items separately from a sellerI contacted Poshmark to please refund one of the shipping costs since the seller was going to be sending them together in one boxPoshmark did not respondTheir FAQ states to ask the seller to cancel both orders and have the seller relist it in order to buy itSo, I asked seller to please make a private bundle of these two items for me (to save the shipping costs)total cost for both items should have been $($for earrings, $for bracelet, $for shipping)She relisted the bundle at $Another buyer purchased my bundle within seconds even though it was reserved for meThe seller relisted it again, and I bought it at $The seller then cancelled my orderThe seller relisted this item four times at $40, and then kept cancelling my ordersThen, the seller said she wouldn’t relist it for me unless I paid $in total for the items that I originally paid her $forSo I did, and paid $instead of the original $Your
We have reinstated the buyer's account and issued their earnings of $** for order #***However, this any future empty package/incomplete return claims without proper proof will result in a permanent suspension from Poshamrk without compensationFor this reason, we consider the case closed
I was a Seller on their websiteA customer purchased a handbag from me in new conditionI have the pictures to prove the condition of the bagThe buyer was allowed to return a damaged used bagPoshmark refunded them and I am stuck with a used bag that was NOT What I sent outPoshmark allowed Mail fraud by the buyer?
I followed the rules, tried my best to be a good seller, now poshmark restricted me for NO reasonI got an email saying I have offline transaction activities, which I NEVER did!! It is very interesting that I got restricted right after I posted a list to warn the others about a SCAMMER who tries to scam me using pictures of purses she stole from other poshers!!! Poshmark if you couldn't protect your member from those scammers, at least you don't need to restrict a member who didn't do anything wrong!!!!! I NEVER use offline transaction!!! You should restrict that scammer who cancelled my order and convinced me to pay her via ***!!!! I refused to use *** and told her I prefer to go through Poshmark!! Now you suspended me???? And did nothing but let that scammer be on the market?!?!?! What is going on?!
As per Poshmark's return policy, all sales are final: https://poshmark.com/faq.
However, a customer may open a case with us if they don't receive their item or
the item they receive is not as described within the listingThis means a buyer cannot return an item they purchased on Poshmark if the item simply does not fit or they no longer want the item - as long as the seller accurately described the item in the listing
Therefore, as the item did not fit the customer, the return case was not approvedThe customer also has the option to re-sell an item on Poshmark if it does not fit
Due to this, we consider the matter resolved
I purchased an item (Lululemon) through Poshmark that was damagedOnce the item hits your mailbox Poshmark immediately sends out an email telling you to accept the item which I didAfter opening the item and realizing how damaged the item was I contacted Poshmark for a refund which the denied as I had “accepted” the itemThis is the 3rd item that I received through their service and were junkI will NEVER buy anything from this site again and I would warn others away also
Complaint: ***I am rejecting this response because:
As I have replied to the business, this is NOT a fit issue. The seller sold it as brand new / never worn. I could not have known that the item was worn by the measurements. I owned this exact same dress in the same size. When mine got washed improperly, the fabric changed. It pulled in an odd way that didn't impact measurements, but rather the way the fabric hangs. My issue with Poshmark/the seller of this dress is that it is not accurate that the dress is brand new - it is NOT a "fit" issue. I would have not been able to tell this by measurements, as I stated the consistency of the fabric is what tells me she too (or whoever she bought it from as "new") has washed it. Furthermore, if Poshmark is going to say something like this is a fit issue and not returnable, then I, as a consumer, think there should be a place where I can review what I purchased so that other people proceed with caution. I can not state that I did not receive a "new, never worn" dress anywhere on their site. Also, they didn't wait for a response from me before charging my card. Sincerely,Lindsay***
I purchased a pair of RSQ jeans that were listed as Slim Straight fitThat is what I always have worn and so I thought I would be safe making the purchase even though the seller did not take a picture of the labelJust to be sure I asked the seller "Are these slim fit?' The seller responded "yes." The package shows up and the pants are SKINNY FIT They look ridiculous on meI'm years oldWhen I tell Poshmark that the seller misrepresented the product they reject my request and pay the sellerNow I'm stuck with a pair of pants that I did not orderThe take away here is that frequently sellers will send you something not representated in the listing but you're stuck with the product because they don't want to pay for return shippingThis is a relatively new app that has to figure out how to avoid seller fraudMore than half of the items I've purchased have ended looking like *** *** rejectsBewareAt least at the *** *** you can try it on and inspect it before purchasing itWith Poshmark you'll spend so much time and effort return usefless trash that the "fun' turns into a nightmareYes the app is convenient but in the end *** is better, at least there the sellers care about their ratings and don't try to *** their trash off to othersI know it is a difficult business decision but Poshmark needs to improve their policies on allowing sellers to deliver trash, wasting buyer's time and money, while preventing buyers from leaving bad seller ratings after a dispute
Our records show that the item was delivered back to the seller on February 13th, 2018.
Due to this, we consider the case resolved
bought a bundle from *** and it was supposed to contain pairs of leggingsShe only sent I reached out to her to resolve the errorshe asked if by any chance I would want anything from her closet so she can have another shipping label to printSo, I asked my sister if she wanted anythingShe picked one pair of heels and two topsI paid for it and she was supposed to include the missing leggingsI received the package and it was in a larger envelopeIt was not properly closedThe middle part of the tab was sealed but the ends were not completely intactI opened the package and there was only the heels in thereSo I did not receive the leggings (initially bought) and the tops plus she said she would throw in another top for the troubleI showed my sister the package and she said there is no way those tops fit in that envelope package and there is a very little chance that it would "fall out of the package" in routeThey only gave me $credit and the issue was never resolvedI feel that money is of more importance than customer satisfaction which is such a bummer
I ordered a purse from Gabysbags through Poshmark on 9/After the purchase was made I realized that the wrong mailing address was listedI attempted to edit the address but was unable to do so through the Poshmark appI also contacted the vender to have the address changed but they too were unable to change the addressI also contacted USPS but they would not change the address in time for the package to be delivered to the correct addressI emailed Poshmark on 9/only to get a response on 9/19, after the package was delivered to the wrong addressI explained what happened and was informed to contact them on 9/I contacted them on 9/and have not received any response
I received Purse and the hardware color was messed upThis was not disclosed by the seller and not disclosed in the pictures from the sellerPosh did not support me returning this bag to the seller for a refundThis is truly bad business practice to allow
I order the shoes on 05.12.***In the details it did not state that these are suede materialI sent a request for a refundI sent a 2nd request and was told that they did not and would not give me a refund
I am requesting to receive full refund in amount of $due to nonreceipt of item I purchased days agoOn 12/18/I purchased "Vans boat shoes" in the amount of $from PoshmarkOn 12/14/at 10:01PM PST, I contacted Poshmark requesting to know when the item would be shipped at ***On 10/17/1:41AM I received an automated response from Poshmark, "The Seller may be on vacation" and "The Seller may be facing difficulty dropping off your order with USPS in a timely manner"On 12/20/19, 12:13AM PST, I tried to cancel item on Poshmark, but website will not allow me to cancel item, which is violation of their return policyPoshmark website specifically states "(on or after December 20, 2018), if you'd like to cancel, return to your order page and go to Problems / Order Inquiry ? Order is Delayed ? Cancel Order" When going following instructions, on website their is no option to cancel itemLastly, on website it states, "awaiting shipment" stillAgain, I
At this time, we do not see any email messages from the address provided by the customer and the order number does not match any records in our systemIn order to further assist
the customer, we ask that they contact our customer support team at [email protected] and provide their Poshmark account informationOur team works around the clock to assist our customers and they would be happy to assist
Due to this, we consider the matter resolved
I have been trying to reach customer service at Poshmark for the last days with regard to a package that looks to be lostI sold an item to another person on October 5th, The value of the item dictated that the item first go to Poshmark authentication services, after which they would dispatch the authenticated item to the buyerI handed over the package containing the item on October 9, via day shipping (label provided by Poshmark)The item began travelling hroigh the USPS system on the same dayI continued to receive updates on the the package, it appeared to reroute once or twice and has finally now stopped tracking all togetherMy issue is that I've been trying to reach Poshmark to assist with this problem, and I'm getting no response from themAdditionally I've been in contact via Poshmark app with the buyer, who is also anxiously awaiting the item, but is growing impatient and frustratedMy last message to her is that I'm trying to reach Poshmark via ***
No starThis company is shameful I sold a beautiful vintage Louis Vuitton Bag that I purchased in Paris years ago--it was in excellent conditionThe photos showed the linings in good condition--I even included the date stamp during the claim process to identify that the photos were recent as the bag is vintageThe buyer obviously tried to clean the bag when it arrived and in the process ruined the lining of all pockets and then made a claim that the bag was damaged The buyer also inverted an interior pocket to take pictures to submit to Poshmark with her claim, further damaging the bag Poshmark honored the buyers claim and scolded me for not disclosing the damage...said I may have made an honest mistakeSellers, please be carefulIt's not a lost sale, it's property damage endorsed by Poshmark
I purchased a couple of items from this site, both within minutesMy birthday was around the corner and I wanted a couple of new color dressesI say that because I have so many different colors but none in the the two that I foundSpecifically, BEBE dressesI paid, got my items on Thurs and FriThe hot pink came, was totally authentic, real tags, real everything and looked just like the other Bebe dresses in my closetI have white, cobalt blue, black, and used to have this beautiful red but it sold out and the one I had was too stubbly to wear so I retired itSo I found hot pink and red FINALLY after a long time of looking for this colorI was sooo excitedAnyway, pink camePerfect, felt the same, tags the same, etcThe "red" was cheap feeling, had tags other than anything I'd ever seen from Bebe, etcThe item is clearly fakeI immediately did not "accept" the red but accepted the pinkI opened a complaint immediatelyI sent pics, and was asked to send moreDid that and then after days, got a reply saying basically that the item is authenticI can't believe they'd ignore that evidenceAnyway, so I lost my money, which isn't a lot but it's the principleLost my money, my time, and I am super disappointed in the experience overallAfter multiple emails, I'm still being told that the item is legit which is a lieAnyway, DO NOT buy from this siteScammers
I sold a camera on their app, after the buyer sends me like offers even after I declined them! @*** is her name on Poshmark, do not trust her! She sent my item back after ripping it into pieces!!! Nobody will email me back and I just want my money for the damages since it was sold on their app and it was someone they allowed to do this to me!
I purchased a *** Diamond watch on poshmark in DecemberIt was approved as authentic and working via their Poshmark concierge service, which inspects items over $***The idea behind this is that customers can feel secure purchasing a luxury item as it is thoroughly inspected in person at their head quartersTwo months later, I sold this same watchI wore it daily and it was keeping perfect time up until the day I mailed itI literally took it off my wrist and packed it upIn addition, It was serviced a few weeks before the sale by a jeweler and I have proof of thisThe watch was mailed to concierge headquarters and approved by their luxury experts as authentic and running before being mailed to the buyerUpon receipt of the watch, the buyer immediately opened a case that it was not keeping timeI thought this was odd as it had just been inspected and APPROVED the day before in person by poshmark expertsThe case dragged on for over two weeks, with the watch in the buyers
I purchased items separately from a sellerI contacted Poshmark to please refund one of the shipping costs since the seller was going to be sending them together in one boxPoshmark did not respondTheir FAQ states to ask the seller to cancel both orders and have the seller relist it in order to buy itSo, I asked seller to please make a private bundle of these two items for me (to save the shipping costs)total cost for both items should have been $($for earrings, $for bracelet, $for shipping)She relisted the bundle at $Another buyer purchased my bundle within seconds even though it was reserved for meThe seller relisted it again, and I bought it at $The seller then cancelled my orderThe seller relisted this item four times at $40, and then kept cancelling my ordersThen, the seller said she wouldn’t relist it for me unless I paid $in total for the items that I originally paid her $forSo I did, and paid $instead of the original $Your
We have reinstated the buyer's account and issued their earnings of $** for order #***However, this any future empty package/incomplete return claims without proper proof will result in a permanent suspension from Poshamrk without compensationFor this reason, we consider the case closed