Complaint: ***I am rejecting this response because: There was NO photo of size in the listing The header said size which is a misrepresentation!Sincerely,*** ***
I made a purchase weeks agoI have not received a confirmation of my purchase, any shipping information, or pure acknowledgementThe money was withdrawn from my bank accountThere's no contact information to check on the order status, only an email in which they never respond to
This is the WORST website I've ever encountered Numerous features did not work, and I attempted to get help from customer service NUMEROUS times I NEVER received a response I shop online regularly at high-end department stores and on sites like *** and ***--and on those sites, I've never had problems Do yourself a favor and AVOID POSHMARK!!
Poshmark is great...until you have a problemThere's absolutely no customer service or protection for its sellersWhen a recent customer experienced buyer's remorse she filed a complaint against me saying the item I sold her was a knockoffOf course I didn't know what the reason for the complaint was forHere's how it works: Poshmark only tells you that you that a case has been opened up against you and is in reviewYou can submit something in retaliation but the issue is you have no clue what their complaint is aboutIt was only AFTER they ruled in her favor that I discovered her reasoning for filing a claimWhen I contacted the team about the issue THIS was the response given to me verbatim:
Please note that when an item's authenticity is disputed, the seller must provide proof that it is authenticThis means that a receipt or proof of purchase must be submitted in order to verify your claim that it is authenticUnfortunately, because this was not given, we were forced to approve the returnIf you do not have the original receipt, we kindly ask that you have your item authenticated by a third partyIf you have an authentication certificate, you are welcome to re-list the itemThank you for understanding!
Best,
***
I couldn't believe itI guess you just have to throw everything at them when a claim is filed and hope that something can support your side of the dispute, unless the seller is kind enough to reach out to you firstBut let's face it, not everyone is so kindThe company takes 20% of your earnings but doesn't have the decency to set up a system similar to *** or ***, where disputes involve both parties??? The way it's set up, a seller can lie and easily get their money back after an item has been damaged or usedYou have to pray that the person isn't rotten enough to shred your item or neglect to return everything (both of which have happened to sellers)I implore anyone to simply ***: Poshmark Seller Complaints and see what comes upIt's absolutely deplorable! How they have an A+ with the Revdex.com is beyond meBtw, if you want to know what happened to my returnIt was clearly used and I do have a receipt for the top thankyouverymuch, but like I said in my email...you never bothered to ask
On September 26, Poshmark sent me an email and said they was sending my Louis Vitton bag back to me because the customer who purchased it didn’t like it so it’s been over months now and I have sent over emails asking where is my returned bagI told them over and over again that this is unacceptable and either own up to it and say you lost it and just pay me for it but they keep sending me these generic emails response which is annoying so I told them I’m taking the next step in filing a complaint
If a seller receives an item back after a return case was approved and believes that it is in a different state than originally shipped, they may contact our team directly and/or open a caseAccording to our dispute management team, an agent was last in contact with the customer on September 5th
and assisted with credit
If the customer has any further questions or concerns, they may respond directly to our team's last email
Due to this, we consider the matter resolved
I signed up for this service and because my roommate shared information with me they flagged my account as fraudulentThen when I tried to explain it they barely gave me a response, much less an apology due to what I believe is discrimination towards myself and my roommate sharing an address etcNow they are repeatedly failing to process my payments which result in my losing offers that include discounts and ruin my standing with the online communityOther sellers are going to think I’m a dead beat who cannot pay and won’t want to make offers to me because there are always payment issuesI have forms of valid payment that they are denying and no one will contact me to discuss getting helpi spoke to my bank and the accounts are not blocking the charges and they are adequate funds to cover the purchasesWhen I email, they just say they will get back to me in hours; which is conveniently when the offers expireThen they don’t address my issue and I have to send several more e
Initial Business Response /* (1000, 5, 2015/07/22) */
We have conversed with the buyer and have alerted them that their order was cancelled on June When an order is cancelled, we process a full refund back to the original payment method immediately
If the user has any further questions
about their refund, we kindly ask them to reach back put to usWe consider this case resolved
I am a buyer and seller on Poshmark, and am a Posh Ambassador, top seller, all the bells and whistlesThey have suddenly started flagging things as offensive without any type of reasoning behind itI sent an e-mail to them asking why the item was offensive and on BOTH items they said that it was an errorThey did it again today with a shirtAlso, many people complain about their authentic items being taken down despite proof of authenticityPoshmark allows users to review items and judge their authenticityUSERSNot experts, not Poshmark company policy enforcers, USERSThe company has honestly worked out well for me over the past couple of years, which is why I gave stars, but if they continue to take my posts down with no valid reason I will report them on hereVery unprofessional company with high commissions and shipping rates!!!!
Complaint: ***I am rejecting this response because:That is a lie, and this is the same type of response I have been dealing with this whole timeI have attached the email where Poshmark responded to my email with the order numberI also have asked numerous times for the proof of the harassment but haven't gotten a responseIf I had a way to access my old account/email, I would also have that proofI could also list the names of about other Posh users that had dealt with the scammer that you claim I was harassingAlso by doing a simple "SCAMMER" search on Posh today the same person is still being listed as a scammer by other Posh usersThere is also hundreds of accounts that are doing the very same thing that I was banned for (listing scammers within your site in their closets) and I didn't even list the girl's name because she had so many accounts it would've been a waste of timeAnd I will only be contacting you through the Revdex.com website bc your customer service needs better training in how to respond to its usersI am tired of getting the same generic response as if you aren't even reading the emailsYour site is punishing honest Posh users for no reasonI just want the rest of my order or a refund of $** and I will no longer use Poshmark.Sincerely,*** ***
I have been a member of Poshmark for almost yearsDuring that time I have watched Poshmark's customer service go down hillI received an email from Poshmark saying my account was restricted indefinitely for "other"They removed all my listings and I was unable to buy or comment on anythingI emailed them asking why was my account restricted and it took 3-days before I got this response: "We have restricted your Poshmark account due to multiple suspicious activitiesIt appears there has been multiple incidents where you received empty packages or missing items but the other users have confirmed the correct items has been shippedFor these reasons, we are forced to disable your Poshmark account for further review." I am outragedI had a couple times where someone would return an item they didn't like only to find they kept what they bought from me and sent back something elseThere was an instance where something I purchased arrived ripped open and empty and the post office e
I have been using this app for a couple of years now and there are some great things about it but I think what really brings this app down more than other buying and selling apps is the shipping fee buyers have to pay and the commission fee sellers payThey take 20% from all sales and they claim its for shipping insurance and credit card fees but they have buyers pay for shipping and priority mail already includes insurance up to $and mostly everything I sell is below $I just dont think they should take that much out of it if they dont need to and I believe they dontI have contacted them several times about the commission fee but they always give me the same old answer which I still dont believe they need 20% from all salesThese people take money there are so many other apps you can sell on and I do poshmark basically just makes me extra cash I use a different app to make my main income, I sell jewelry online full timeI like Poshmark but the comission fee really does not go well with me and changes my view about the app and the people behind it .They need to lower the fee I mean they already have customers pay the almost $shipping fee! This app really can improve and be better but they refuse to lower the commission fee so therefore my review will always be one star for this money hungry company
I have been a seller and buyer on poshmark for years...until nowMy account was hacked and my checking acct cleaned outI emailed Poshmark and tried to contact sellers not to ship - turns out some of the sellers were in on the scamI'm disgustedI have *** and a lawyer in the familyI will not rest until my funds are recoveredI'm done with an auction site that has no recourse for criminal activity on their watchThere was a major data breech also and they never notified customersThat was back in FebruaryDO NOT use this appIt used to be fine and now it's totally a scammer's paradise primarily because of Poshmark's lack of customer service
An item I had purchased was listed as "NWT", which means "new with tags"When I received the item (a gold-plated necklace) it was obvious the necklace wasn't newThe gold was completely tarnished, and would take several hours of polishing to get it to "new-looking" conditionI contacted customer service with this complaint, and was asked to send "additional photos", although the photo I submitted clearly showed how tarnished the necklace wasThe necklace was in otherwise fine condition - not broken, and it was the brand it was listed asMy issue is that an item cannot be listed as "new" if it's obviously not newCondition plays a major role in re-selling, and if it's not really new, it's fraudulent to describe it as suchPoshmark claimed I didn't send them the "additional photo" they had asked for, although I didThis was their reasoning for not allowing me to return the itemExtremely bad business practicesSupporting fraudulent listings
I sold an authentic *** bag on Poshmark for *** dollarsPoshmark told me to send the bag to them so they can authenticate it before sending it to the buyerAfter I sent them the bag, Poshmark cancelled the sale and deleted my account saying the bag is a counterfeitThey made a wrong judgement based on their lack of expertiseMy bag is authentic and was authenticated by both TRR and Authenticate FirstI sent Poshmark the full authenticity reportAnd they still haven't admitted their mistakePoshmark threatened to destroy my perfectly authentic bag if I did not send them ** dollars for return shippingThey falsely claim they have expertise in luxury authentication and this is a lieThey should not be providing such horrible service and charge the sellers **% commission on the sale priceThey are negligent and deceitfulI want them to apologize to me and the buyer for their mistake and refund the ** dollars I gave them for return shipping
I used Poshmark a few times with no issueThis last time I came across a seller advertising a Coach Poppy Series Tote bag for $I made an offer for $and she acceptedWhen I received my order it was NOT as advertisedIt is a TERRIBLE REPLICA but not only that, the seller left the $price tag attached on the inside of the bag ! I immediately notified Poshmark with photos and got an auto response of “ we are experiencing a high volume of calls and will resolve your issue in hours” This began on the 29th of December the VERY moment I received the productAs of now (Jan 9th ) I have sent emails and now Poshmark claims that I did not respond within the hour window, therefore the funds have been released to the seller ! Poshmark slack of Customer concern is totally UNREAL ! I can PROVE that I was scammed, yet they are doing absolutely nothing about itAll I am asking is for a proper refund and where to send this awful fake bag advertised as a Coach bag back to where
Posh mark is neglect and jumps off board if you are dissatisfied The seller even Agee’s that it was not ok and they would accept back The company itself let the buyer get hostile feed back and treated terrible by the seller yet they never responded or intervened when requested more than once by the buyerVery disgusted and disappointed and I have spent several hundred on Poshmark priorDisgusted and saddened
***
I purchased an item which poshmark advertised "WOMEN DRESS MINI"not child's and I received a child's large which I compared to the brand's size chart as being a child's large (the label saysL/G =large girl's) NOT a women's largeThey refuse to let me return it and issue me a refund
Poshmark has a policy that states, "All sales are final on Poshmark....as long as the seller accurately described the item in the listingWe encourage buyers to review the listing photos, description and item condition and if you have any questions, ask the seller for any additional details..." On 3/29, User xjeepdollox made an offer for a pair of denim that was described as: "Men's Hollister denim bootcut fit size 30XTHERE IS DESTRUCTION TO THEM--SEE PICTURES PLEASE." Attached to the listing were eight picturesIn picture #it shows the bottom of the denim leg having distress, Pictures #1, #5, and #all show the belt loop that is distressed or rippedThey were purchased this wayPictures #and #are close ups of this belt loopThe last picture is the bottom of the pant legs that show the distress that the buyer complained aboutAfter the complaint was made, Poshmark did not follow through on their policy as stated above and seller was not paidThe email received from
Complaint: ***I am rejecting this response because: There was NO photo of size in the listing The header said size which is a misrepresentation!Sincerely,*** ***
I made a purchase weeks agoI have not received a confirmation of my purchase, any shipping information, or pure acknowledgementThe money was withdrawn from my bank accountThere's no contact information to check on the order status, only an email in which they never respond to
This is the WORST website I've ever encountered Numerous features did not work, and I attempted to get help from customer service NUMEROUS times I NEVER received a response I shop online regularly at high-end department stores and on sites like *** and ***--and on those sites, I've never had problems Do yourself a favor and AVOID POSHMARK!!
Poshmark is great...until you have a problemThere's absolutely no customer service or protection for its sellersWhen a recent customer experienced buyer's remorse she filed a complaint against me saying the item I sold her was a knockoffOf course I didn't know what the reason for the complaint was forHere's how it works: Poshmark only tells you that you that a case has been opened up against you and is in reviewYou can submit something in retaliation but the issue is you have no clue what their complaint is aboutIt was only AFTER they ruled in her favor that I discovered her reasoning for filing a claimWhen I contacted the team about the issue THIS was the response given to me verbatim:
Please note that when an item's authenticity is disputed, the seller must provide proof that it is authenticThis means that a receipt or proof of purchase must be submitted in order to verify your claim that it is authenticUnfortunately, because this was not given, we were forced to approve the returnIf you do not have the original receipt, we kindly ask that you have your item authenticated by a third partyIf you have an authentication certificate, you are welcome to re-list the itemThank you for understanding!
Best,
***
I couldn't believe itI guess you just have to throw everything at them when a claim is filed and hope that something can support your side of the dispute, unless the seller is kind enough to reach out to you firstBut let's face it, not everyone is so kindThe company takes 20% of your earnings but doesn't have the decency to set up a system similar to *** or ***, where disputes involve both parties??? The way it's set up, a seller can lie and easily get their money back after an item has been damaged or usedYou have to pray that the person isn't rotten enough to shred your item or neglect to return everything (both of which have happened to sellers)I implore anyone to simply ***: Poshmark Seller Complaints and see what comes upIt's absolutely deplorable! How they have an A+ with the Revdex.com is beyond meBtw, if you want to know what happened to my returnIt was clearly used and I do have a receipt for the top thankyouverymuch, but like I said in my email...you never bothered to ask
On September 26, Poshmark sent me an email and said they was sending my Louis Vitton bag back to me because the customer who purchased it didn’t like it so it’s been over months now and I have sent over emails asking where is my returned bagI told them over and over again that this is unacceptable and either own up to it and say you lost it and just pay me for it but they keep sending me these generic emails response which is annoying so I told them I’m taking the next step in filing a complaint
If a seller receives an item back after a return case was approved and believes that it is in a different state than originally shipped, they may contact our team directly and/or open a caseAccording to our dispute management team, an agent was last in contact with the customer on September 5th
and assisted with credit
If the customer has any further questions or concerns, they may respond directly to our team's last email
Due to this, we consider the matter resolved
I signed up for this service and because my roommate shared information with me they flagged my account as fraudulentThen when I tried to explain it they barely gave me a response, much less an apology due to what I believe is discrimination towards myself and my roommate sharing an address etcNow they are repeatedly failing to process my payments which result in my losing offers that include discounts and ruin my standing with the online communityOther sellers are going to think I’m a dead beat who cannot pay and won’t want to make offers to me because there are always payment issuesI have forms of valid payment that they are denying and no one will contact me to discuss getting helpi spoke to my bank and the accounts are not blocking the charges and they are adequate funds to cover the purchasesWhen I email, they just say they will get back to me in hours; which is conveniently when the offers expireThen they don’t address my issue and I have to send several more e
Initial Business Response /* (1000, 5, 2015/07/22) */
We have conversed with the buyer and have alerted them that their order was cancelled on June When an order is cancelled, we process a full refund back to the original payment method immediately
If the user has any further questions
about their refund, we kindly ask them to reach back put to usWe consider this case resolved
I am a buyer and seller on Poshmark, and am a Posh Ambassador, top seller, all the bells and whistlesThey have suddenly started flagging things as offensive without any type of reasoning behind itI sent an e-mail to them asking why the item was offensive and on BOTH items they said that it was an errorThey did it again today with a shirtAlso, many people complain about their authentic items being taken down despite proof of authenticityPoshmark allows users to review items and judge their authenticityUSERSNot experts, not Poshmark company policy enforcers, USERSThe company has honestly worked out well for me over the past couple of years, which is why I gave stars, but if they continue to take my posts down with no valid reason I will report them on hereVery unprofessional company with high commissions and shipping rates!!!!
Complaint: ***I am rejecting this response because:That is a lie, and this is the same type of response I have been dealing with this whole timeI have attached the email where Poshmark responded to my email with the order numberI also have asked numerous times for the proof of the harassment but haven't gotten a responseIf I had a way to access my old account/email, I would also have that proofI could also list the names of about other Posh users that had dealt with the scammer that you claim I was harassingAlso by doing a simple "SCAMMER" search on Posh today the same person is still being listed as a scammer by other Posh usersThere is also hundreds of accounts that are doing the very same thing that I was banned for (listing scammers within your site in their closets) and I didn't even list the girl's name because she had so many accounts it would've been a waste of timeAnd I will only be contacting you through the Revdex.com website bc your customer service needs better training in how to respond to its usersI am tired of getting the same generic response as if you aren't even reading the emailsYour site is punishing honest Posh users for no reasonI just want the rest of my order or a refund of $** and I will no longer use Poshmark.Sincerely,*** ***
I have been a member of Poshmark for almost yearsDuring that time I have watched Poshmark's customer service go down hillI received an email from Poshmark saying my account was restricted indefinitely for "other"They removed all my listings and I was unable to buy or comment on anythingI emailed them asking why was my account restricted and it took 3-days before I got this response: "We have restricted your Poshmark account due to multiple suspicious activitiesIt appears there has been multiple incidents where you received empty packages or missing items but the other users have confirmed the correct items has been shippedFor these reasons, we are forced to disable your Poshmark account for further review." I am outragedI had a couple times where someone would return an item they didn't like only to find they kept what they bought from me and sent back something elseThere was an instance where something I purchased arrived ripped open and empty and the post office e
I have been using this app for a couple of years now and there are some great things about it but I think what really brings this app down more than other buying and selling apps is the shipping fee buyers have to pay and the commission fee sellers payThey take 20% from all sales and they claim its for shipping insurance and credit card fees but they have buyers pay for shipping and priority mail already includes insurance up to $and mostly everything I sell is below $I just dont think they should take that much out of it if they dont need to and I believe they dontI have contacted them several times about the commission fee but they always give me the same old answer which I still dont believe they need 20% from all salesThese people take money there are so many other apps you can sell on and I do poshmark basically just makes me extra cash I use a different app to make my main income, I sell jewelry online full timeI like Poshmark but the comission fee really does not go well with me and changes my view about the app and the people behind it .They need to lower the fee I mean they already have customers pay the almost $shipping fee! This app really can improve and be better but they refuse to lower the commission fee so therefore my review will always be one star for this money hungry company
I have been a seller and buyer on poshmark for years...until nowMy account was hacked and my checking acct cleaned outI emailed Poshmark and tried to contact sellers not to ship - turns out some of the sellers were in on the scamI'm disgustedI have *** and a lawyer in the familyI will not rest until my funds are recoveredI'm done with an auction site that has no recourse for criminal activity on their watchThere was a major data breech also and they never notified customersThat was back in FebruaryDO NOT use this appIt used to be fine and now it's totally a scammer's paradise primarily because of Poshmark's lack of customer service
An item I had purchased was listed as "NWT", which means "new with tags"When I received the item (a gold-plated necklace) it was obvious the necklace wasn't newThe gold was completely tarnished, and would take several hours of polishing to get it to "new-looking" conditionI contacted customer service with this complaint, and was asked to send "additional photos", although the photo I submitted clearly showed how tarnished the necklace wasThe necklace was in otherwise fine condition - not broken, and it was the brand it was listed asMy issue is that an item cannot be listed as "new" if it's obviously not newCondition plays a major role in re-selling, and if it's not really new, it's fraudulent to describe it as suchPoshmark claimed I didn't send them the "additional photo" they had asked for, although I didThis was their reasoning for not allowing me to return the itemExtremely bad business practicesSupporting fraudulent listings
I sold an authentic *** bag on Poshmark for *** dollarsPoshmark told me to send the bag to them so they can authenticate it before sending it to the buyerAfter I sent them the bag, Poshmark cancelled the sale and deleted my account saying the bag is a counterfeitThey made a wrong judgement based on their lack of expertiseMy bag is authentic and was authenticated by both TRR and Authenticate FirstI sent Poshmark the full authenticity reportAnd they still haven't admitted their mistakePoshmark threatened to destroy my perfectly authentic bag if I did not send them ** dollars for return shippingThey falsely claim they have expertise in luxury authentication and this is a lieThey should not be providing such horrible service and charge the sellers **% commission on the sale priceThey are negligent and deceitfulI want them to apologize to me and the buyer for their mistake and refund the ** dollars I gave them for return shipping
I used Poshmark a few times with no issueThis last time I came across a seller advertising a Coach Poppy Series Tote bag for $I made an offer for $and she acceptedWhen I received my order it was NOT as advertisedIt is a TERRIBLE REPLICA but not only that, the seller left the $price tag attached on the inside of the bag ! I immediately notified Poshmark with photos and got an auto response of “ we are experiencing a high volume of calls and will resolve your issue in hours” This began on the 29th of December the VERY moment I received the productAs of now (Jan 9th ) I have sent emails and now Poshmark claims that I did not respond within the hour window, therefore the funds have been released to the seller ! Poshmark slack of Customer concern is totally UNREAL ! I can PROVE that I was scammed, yet they are doing absolutely nothing about itAll I am asking is for a proper refund and where to send this awful fake bag advertised as a Coach bag back to where
Posh mark is neglect and jumps off board if you are dissatisfied The seller even Agee’s that it was not ok and they would accept back The company itself let the buyer get hostile feed back and treated terrible by the seller yet they never responded or intervened when requested more than once by the buyerVery disgusted and disappointed and I have spent several hundred on Poshmark priorDisgusted and saddened
***
I purchased an item which poshmark advertised "WOMEN DRESS MINI"not child's and I received a child's large which I compared to the brand's size chart as being a child's large (the label saysL/G =large girl's) NOT a women's largeThey refuse to let me return it and issue me a refund
Poshmark has a policy that states, "All sales are final on Poshmark....as long as the seller accurately described the item in the listingWe encourage buyers to review the listing photos, description and item condition and if you have any questions, ask the seller for any additional details..." On 3/29, User xjeepdollox made an offer for a pair of denim that was described as: "Men's Hollister denim bootcut fit size 30XTHERE IS DESTRUCTION TO THEM--SEE PICTURES PLEASE." Attached to the listing were eight picturesIn picture #it shows the bottom of the denim leg having distress, Pictures #1, #5, and #all show the belt loop that is distressed or rippedThey were purchased this wayPictures #and #are close ups of this belt loopThe last picture is the bottom of the pant legs that show the distress that the buyer complained aboutAfter the complaint was made, Poshmark did not follow through on their policy as stated above and seller was not paidThe email received from
Our records show that the seller's funds were released on February 21, and redeemed that same day.
Due to this, we consider the case resolved