I purchased A I phone from seller " *** "
No product and the Poshmark allows him to block my messages so he can scam other customersFurthermore each time I see this scammer trying to sell the same product to others Poshmark protects the seller by not allowing me to warn them Poshmark will not allow me to warn the public about Seller *** I believe because they receive 20% of sales Any questions ***
Ok so a girl scammed me into trading her outfit for my outfit , but she never sent her end of trade, lied to Poshmark and said it wasn't as described and had several holes and stainswhen in fact IT DID NOT! She claimed to have had mailed it back to me but never did and now she had posted for sale while under federal investigation! Poshmark allegedly told her to KEEP my items ! I was sending several emails on how much I wanted it back ! I am by no means rich , and having kids adds even more financial stress ! Then I have Poshmark GIVING away my belongings! They refuse to get involved b/c they don't condone trades but yet they got involved enough to say keep her outfit! She is being investigated by the federal post master general police or what ever he is called! Posh aided her in this mail fraud! How can that be legal!
Purchased a pair of what was supposed to be new UGG boots with tags from a seller on the websiteUpon receiving the boots, they were inspected and appeared to be inauthentic as well as not in the condition described on the seller’s profile and in the picturesTherefore, a request for a refund was initiated by meOn the site they only allow you to choose one option in order to complain about your productTwo of the options for a refund are “Order Not as Descrbed” or “Not Authentic”My complaint was filed under the “Not Authentic” tab because the boots did not appear to be authentic because of how they looked and the damage they hadHowever, in the description since the complaint was about authenticity, the crux of my complain was that it was inauthentic because of the color of the writing on the boots and the incorrect fur on the inside of the bootThe damage of the boot should have spoken for itself because I? submitted pictures of what it looked likeThey denied my refund stat
My account was suddenly restricted from selling and buying out of nowhere, without a single warningWhen I asked why, I was advised I had another account which violated rules and had been suspended, despite not having any other accountsMy suspicion is someone who I am sharing internet has done something but I have zero connection to them and I have been nothing but perfect poshmark user for more than years and NEVER GOT A SINGLE WARNINGI want my account backPoshmark is full of scammers commenting under every listing to be contacted offsite and none of them are suspended but mine was suspended out of nowhere
According to both our marketplace operations and dispute management teams, multiple agents have been in contact and the customer was provided with a detailed account summary of the transactions in questionIf the customer has any further questions or concerns, they may respond directly to the
team's last email that was sent on *** *** ***
Due to this, we consider the matter resolved
I currently have two missing packagesPostmark has been very helpful in responding immediately to emails, up until the deadline date of considering the packages officially lostNow they have gone silent and have not responded to my many forms of trying to contact themThey are still holding the buyers money, and will not release it back to themThese packages are insured, yet they refuse to let me know what will take place with my missing packagesI have been trying to contact them for days straight now, and silenceIf you email something that is not of importance, they will respond immediatelyIf you email them in regards to a payment, you will never hear back from them
While we attempted to refund the buyer on 3/29, it looks like there was an error in our system and the refund was not successfully processedWe have gone ahead and rectified this errorThe order shows it was successfully cancelled on our end and a full refund of $*** was processed back to the
buyer's *** accountFor this reason, we consider the case closed
I sold someone a used Fendi belt on PoshmarkThe belt was listed as a used item with the correct sizeI had been trying to sell the belt for awhile and the buyer purchased it for $It is a designer Italian leather belt that retails for $400+After sold I was supposed to recieve $and Poshmark would keep their $I collect and sell Designer belts and was relieved to finally sell this one, as it had been listed for awhileAs soon the buyer recieved the item he immediately opened a case for a return and refund, because the belt did not fit(documented messages)He repeatedly stated the belt was too small, did not fit, and that it was a no brainer to return it becuase it did not fitHe never once mentioned anything about the condition of the bel or being listed in accuratelyI professionally explained to him that purchasing an item that does not fit was clearly listed as non-acceptable return reason based on Poshmark’s terms, we both agreed tooThe buyer continued to compla
I purchased a pair of Vince sneakers from an online seller on PoshmarkUpon receiving the sneakers it became aware the seller advertised and sold me the wrong sizeI followed up with Poshmark on numerous occasions to get a refund, however their automatic reply system kept telling me the seller did nothing wrongThe seller advertised the shoes are as a size when they are marked on the inside as a size I have all of my documentation with Poshmark as well as the photos of the shoes
I recently sold an item on Poshmark, I shipped the item to the buyer and the post office tried to deliver the package to the address the buyer provided but the buyer wasnt home and the package went back to the post office for pickupThe post office advised the person has picked up the package at this time and the tracking information does not get updated once this happensThis is an issue because Poshmark is holding my payment until the tracking reads delivered, which it will notI shipped my item on time and now Poshmark will keep my paymentI tried emailing their customer service team, but they do not respond
I have been contacting Poshmark to update my account so I can access the funds I have made from salesI inadvertently entered the wrong email *** and should be ***When you want to make changes to your account Poshmark sends a code to your emailSince the email is incorrect Poshmark has to make the changesYou send Poshmark your username, email and driver’s licenseThey state it takes hours for Poshmark to respond it is now days and my account has not been updatedPoshmark received their fees for sales I made but are holding over $dollars in sales to me because they wont change my email so I unable to transfer the money to my bank accountMost recently I am now receiving emails for someone else who is not meI am getting her account info, purchase and shipping infoUnfortunately Poshmark does not have phone support so very frustratingi am concerned my $will be lost or given to the wrong account
I sold a pair of shoes on poshmark's websiteAfter they were shipped, poshmark notified me that the buyer filed a complaint that the item was counterfeitI then defended that allegation as the item was authenticdays later poshmark notified me that the return was being approved on e basis of undisclosed wear on the inside of the shoeI contacted poshmark since these issues did not match and I was never given an opportunity to defend myselfNo one at poshmark ever repliedweeks later I sent another inquiry and someone finally answered back days laterback and forth emails later I was finally told that the buyer must have clicked the wrong button but they approved the return anywayPoshmark never addressed my concern about me not be offered an opportunity to defend my case and they never apologized for my treatmentI was sent an email saying they felt the case was closed with no compensation for their mistake and poor customer service
I placed orders with different sellersEach listing was described as like new and cost over $Order 1: Arrived...cardigan looked new but was ripped across back shoulders seam ,visible ONLY when it pulled open while being worn - didn't see this until I checked out the rear view in a mirror - UNWEARABLE Order 2: Looked good in photos but arrived badly wrinkled beneath arms, breast and at the waist - obviously worn and sweated in for hours NEEDED FUMIGATINGwas not 'like new'Order 3: NEVER ARRIVED - Post Office said it was delivered, but it must have been left at the wrong addressPosh Mark says this is my problemPost Office insists it was delivered - but it wasn'tI work from home and talk to my mail carrier ( of years) almost every day - she did NOT deliver itTOTAL LOSS : $never again I'M DELETING MY POSH MARK ACCOUNTThe policies sound great until you actually have a problem - then you realize customer service is non existent and communication is almost impossibleBuyer Beware - this site is a real gamble? Votes (0) • Bookmark • Edit review • Remove review
Similar Reviewers on ***
Multiple members of our Support and Disputes teams have been in contact with this buyer via email supportPoshmark does not offer phone supportAs stated by a member of our disputes team, we are unable to determine that this pest issue was a direct result of any items purchased on Poshmark
Therefore, we are unable to further assist.
In regards to any refunds, we ask that the buyer reach out to our support team with the exact order numbers of refunds that they are waiting on so that our team can quickly assist.
Due to this, we consider the case resolved
Poshmark requires users enter their DOB to ensure they are of the age requirement to use our platformThis is for verification purposes only and is not used for any other purpose.
Due to this, we consider the case resolved
Hours upon hours of wasted time, NOT COOL!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Stephanie***
I used this app to purchase what I was told was an "authentic" handbagAlthough the pictures that were used to represent this bag appear to be real and the information describing the bad appears to be real, the actual bag I received is not realThe bag I received was not the bag represented in the pictures this seller postedThere were additional items that I was told would come with the bag (a dust bag and a luggage tag that is shown attachted to the bag) which I did not receive as well.I authorized payment for what I was told was an authentic handbagUpon receiving my purchase, it was obvious it wasn't authenticThe hardware did not resemble that of an authentic bag, it didn't smell like leather (if it were real it would have), and I overall did not receive what was presented to me in the picturesI immediately reached out to the app attempting to file a request for a refundI described the characteristics of what I received and how they differ from what is represented in the
This website/app takes weeks or more to answer an emailWhen they do reply back it is not helpful and not showing interest in resolving the issueSold a louis vuitton bag over $was authenticated sent to buyer and buyer never picked up the item so its either sitting in the post office or some one has it and poshmark won't release payment to meI can't get info from post office unless I have the customers info which I don't have since I mailed it directly to posh to be authenticatedWorst experience everI want my bag back or to be paid this is ridiculous! I might have to drive or fly to posh head quarters to get some answers
Initial Business Response /* (1000, 5, 2015/08/24) */
We have approved the user's Return Case and upon the return of the item to the seller, a full refund was issued to the buyerIt looks like the order was cancelled on August 14thPlease note that we send the funds back to your bank
immediately when an order is cancelled, but it typically takes 8-business days for your bank to post it on your statementTherefore please allow up to full billing cycle for it to post to your statement
Due to this, we consider the case resolved
I purchased A I phone from seller " *** "
No product and the Poshmark allows him to block my messages so he can scam other customersFurthermore each time I see this scammer trying to sell the same product to others Poshmark protects the seller by not allowing me to warn them Poshmark will not allow me to warn the public about Seller *** I believe because they receive 20% of sales Any questions ***
Ok so a girl scammed me into trading her outfit for my outfit , but she never sent her end of trade, lied to Poshmark and said it wasn't as described and had several holes and stainswhen in fact IT DID NOT! She claimed to have had mailed it back to me but never did and now she had posted for sale while under federal investigation! Poshmark allegedly told her to KEEP my items ! I was sending several emails on how much I wanted it back ! I am by no means rich , and having kids adds even more financial stress ! Then I have Poshmark GIVING away my belongings! They refuse to get involved b/c they don't condone trades but yet they got involved enough to say keep her outfit! She is being investigated by the federal post master general police or what ever he is called! Posh aided her in this mail fraud! How can that be legal!
Purchased a pair of what was supposed to be new UGG boots with tags from a seller on the websiteUpon receiving the boots, they were inspected and appeared to be inauthentic as well as not in the condition described on the seller’s profile and in the picturesTherefore, a request for a refund was initiated by meOn the site they only allow you to choose one option in order to complain about your productTwo of the options for a refund are “Order Not as Descrbed” or “Not Authentic”My complaint was filed under the “Not Authentic” tab because the boots did not appear to be authentic because of how they looked and the damage they hadHowever, in the description since the complaint was about authenticity, the crux of my complain was that it was inauthentic because of the color of the writing on the boots and the incorrect fur on the inside of the bootThe damage of the boot should have spoken for itself because I? submitted pictures of what it looked likeThey denied my refund stat
My account was suddenly restricted from selling and buying out of nowhere, without a single warningWhen I asked why, I was advised I had another account which violated rules and had been suspended, despite not having any other accountsMy suspicion is someone who I am sharing internet has done something but I have zero connection to them and I have been nothing but perfect poshmark user for more than years and NEVER GOT A SINGLE WARNINGI want my account backPoshmark is full of scammers commenting under every listing to be contacted offsite and none of them are suspended but mine was suspended out of nowhere
According to both our marketplace operations and dispute management teams, multiple agents have been in contact and the customer was provided with a detailed account summary of the transactions in questionIf the customer has any further questions or concerns, they may respond directly to the
team's last email that was sent on *** *** ***
Due to this, we consider the matter resolved
I currently have two missing packagesPostmark has been very helpful in responding immediately to emails, up until the deadline date of considering the packages officially lostNow they have gone silent and have not responded to my many forms of trying to contact themThey are still holding the buyers money, and will not release it back to themThese packages are insured, yet they refuse to let me know what will take place with my missing packagesI have been trying to contact them for days straight now, and silenceIf you email something that is not of importance, they will respond immediatelyIf you email them in regards to a payment, you will never hear back from them
While we attempted to refund the buyer on 3/29, it looks like there was an error in our system and the refund was not successfully processedWe have gone ahead and rectified this errorThe order shows it was successfully cancelled on our end and a full refund of $*** was processed back to the
buyer's *** accountFor this reason, we consider the case closed
I sold someone a used Fendi belt on PoshmarkThe belt was listed as a used item with the correct sizeI had been trying to sell the belt for awhile and the buyer purchased it for $It is a designer Italian leather belt that retails for $400+After sold I was supposed to recieve $and Poshmark would keep their $I collect and sell Designer belts and was relieved to finally sell this one, as it had been listed for awhileAs soon the buyer recieved the item he immediately opened a case for a return and refund, because the belt did not fit(documented messages)He repeatedly stated the belt was too small, did not fit, and that it was a no brainer to return it becuase it did not fitHe never once mentioned anything about the condition of the bel or being listed in accuratelyI professionally explained to him that purchasing an item that does not fit was clearly listed as non-acceptable return reason based on Poshmark’s terms, we both agreed tooThe buyer continued to compla
I purchased a pair of Vince sneakers from an online seller on PoshmarkUpon receiving the sneakers it became aware the seller advertised and sold me the wrong sizeI followed up with Poshmark on numerous occasions to get a refund, however their automatic reply system kept telling me the seller did nothing wrongThe seller advertised the shoes are as a size when they are marked on the inside as a size I have all of my documentation with Poshmark as well as the photos of the shoes
Their resolution center takes so long to make a decision that I am unable to return product to store
I recently sold an item on Poshmark, I shipped the item to the buyer and the post office tried to deliver the package to the address the buyer provided but the buyer wasnt home and the package went back to the post office for pickupThe post office advised the person has picked up the package at this time and the tracking information does not get updated once this happensThis is an issue because Poshmark is holding my payment until the tracking reads delivered, which it will notI shipped my item on time and now Poshmark will keep my paymentI tried emailing their customer service team, but they do not respond
I have been contacting Poshmark to update my account so I can access the funds I have made from salesI inadvertently entered the wrong email *** and should be ***When you want to make changes to your account Poshmark sends a code to your emailSince the email is incorrect Poshmark has to make the changesYou send Poshmark your username, email and driver’s licenseThey state it takes hours for Poshmark to respond it is now days and my account has not been updatedPoshmark received their fees for sales I made but are holding over $dollars in sales to me because they wont change my email so I unable to transfer the money to my bank accountMost recently I am now receiving emails for someone else who is not meI am getting her account info, purchase and shipping infoUnfortunately Poshmark does not have phone support so very frustratingi am concerned my $will be lost or given to the wrong account
I sold a pair of shoes on poshmark's websiteAfter they were shipped, poshmark notified me that the buyer filed a complaint that the item was counterfeitI then defended that allegation as the item was authenticdays later poshmark notified me that the return was being approved on e basis of undisclosed wear on the inside of the shoeI contacted poshmark since these issues did not match and I was never given an opportunity to defend myselfNo one at poshmark ever repliedweeks later I sent another inquiry and someone finally answered back days laterback and forth emails later I was finally told that the buyer must have clicked the wrong button but they approved the return anywayPoshmark never addressed my concern about me not be offered an opportunity to defend my case and they never apologized for my treatmentI was sent an email saying they felt the case was closed with no compensation for their mistake and poor customer service
I placed orders with different sellersEach listing was described as like new and cost over $Order 1: Arrived...cardigan looked new but was ripped across back shoulders seam ,visible ONLY when it pulled open while being worn - didn't see this until I checked out the rear view in a mirror - UNWEARABLE Order 2: Looked good in photos but arrived badly wrinkled beneath arms, breast and at the waist - obviously worn and sweated in for hours NEEDED FUMIGATINGwas not 'like new'Order 3: NEVER ARRIVED - Post Office said it was delivered, but it must have been left at the wrong addressPosh Mark says this is my problemPost Office insists it was delivered - but it wasn'tI work from home and talk to my mail carrier ( of years) almost every day - she did NOT deliver itTOTAL LOSS : $never again I'M DELETING MY POSH MARK ACCOUNTThe policies sound great until you actually have a problem - then you realize customer service is non existent and communication is almost impossibleBuyer Beware - this site is a real gamble? Votes (0) • Bookmark • Edit review • Remove review
Similar Reviewers on ***
Multiple members of our Support and Disputes teams have been in contact with this buyer via email supportPoshmark does not offer phone supportAs stated by a member of our disputes team, we are unable to determine that this pest issue was a direct result of any items purchased on Poshmark
Therefore, we are unable to further assist.
In regards to any refunds, we ask that the buyer reach out to our support team with the exact order numbers of refunds that they are waiting on so that our team can quickly assist.
Due to this, we consider the case resolved
Poshmark requires users enter their DOB to ensure they are of the age requirement to use our platformThis is for verification purposes only and is not used for any other purpose.
Due to this, we consider the case resolved
Hours upon hours of wasted time, NOT COOL!
Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, Stephanie***
I used this app to purchase what I was told was an "authentic" handbagAlthough the pictures that were used to represent this bag appear to be real and the information describing the bad appears to be real, the actual bag I received is not realThe bag I received was not the bag represented in the pictures this seller postedThere were additional items that I was told would come with the bag (a dust bag and a luggage tag that is shown attachted to the bag) which I did not receive as well.I authorized payment for what I was told was an authentic handbagUpon receiving my purchase, it was obvious it wasn't authenticThe hardware did not resemble that of an authentic bag, it didn't smell like leather (if it were real it would have), and I overall did not receive what was presented to me in the picturesI immediately reached out to the app attempting to file a request for a refundI described the characteristics of what I received and how they differ from what is represented in the
This website/app takes weeks or more to answer an emailWhen they do reply back it is not helpful and not showing interest in resolving the issueSold a louis vuitton bag over $was authenticated sent to buyer and buyer never picked up the item so its either sitting in the post office or some one has it and poshmark won't release payment to meI can't get info from post office unless I have the customers info which I don't have since I mailed it directly to posh to be authenticatedWorst experience everI want my bag back or to be paid this is ridiculous! I might have to drive or fly to posh head quarters to get some answers
Initial Business Response /* (1000, 5, 2015/08/24) */
We have approved the user's Return Case and upon the return of the item to the seller, a full refund was issued to the buyerIt looks like the order was cancelled on August 14thPlease note that we send the funds back to your bank
immediately when an order is cancelled, but it typically takes 8-business days for your bank to post it on your statementTherefore please allow up to full billing cycle for it to post to your statement
Due to this, we consider the case resolved