I purchased an item that arrived with large stains - was not stated so in the seller descriptionThey would not refund me for the item, only provided a $credit to their websiteThere is no reason why the seller, who wasn't truthful in their description should continue to profit and I have to spend additional money to remove the stainsWhen I reached out to the support team to work out a resolution, I could not get an answerI posted my complaint on social media only to be told they dont have access to order information but I should hear from someone on the support team within 24-hoursThat never happenedWhen I reached out again via social media I received the following message on February 2: "Please note that our FB team and our support team are completely separate and that reaching out to us on social media will not expedite our response, as our support team responds to emails in the order that they were receivedIf someone has not yet been in contact with you, a member of our support team should be with you shortlyThank you for your patience!"
My original complaint was submitted on February and I have not been contacted by the support team since the message above from the social teamThis is horrible customer service and will never do business with them again
I sold an item to a purchaser through the Poshmark app and have not been compensated for the item because I put extra insurance on the item because it is worth $and the item was only insured for $via the Poshmark labelI wrote Poshmark and advised that for order number*** the post office added a different tracking number to the packageThe new tracking number is: ***I requested that the purchaser be advised, and make sure that the order is updated with this information so that payment may be processed to me upon receiptUPS tracking says that the item was received by the purchaserPoshmark then cancelled the transaction because it claims that the item wasn't scanned in its system, and therefore, they thought it was never sentI notified them that the purchaser had received the item
I purchased a pair of leather boots using Poshmark for the first timeWhen the boots arrive I tried them on and there was a big knot inside the left boot - I thought perhaps there was a piece of cardboard or some other hard material inside the boot but it actually was a problem with the boot lining - somehow it was in a big hard knot of material that makes wearing the boot unwearable and painfulI immediately requested a refund but Poshmark kept demanding I upload photos of the damageI responded that this was innossinle as the damage/problem was INSIDE the toe and did not show from outsideFinally I received a message that they were denying the claim of damages as it was not on the “list”They suggested that I could “get rid of them by selling to someone else - perpetuating the problem and making them more money on someone else’s misfutune of using their service - this seems dishonest and unworthy of the Revdex.com endorsementI am very upset that I am out $and a lot of time by this
I ordered a handbag that was advertised as an expensive *** *** brand made of leather and suedeThe item that was shipped to me appeared to be the bag in the ad picture, however, it is vinyl and faux suede and appears to be counterfeit as *** *** does not sell vinyl productsI followed the instructions provided on PoshMark website by emailing them via the website explaining the matter the day I received the item requesting instructions to return the item and a full refundI have not received any communication from them indicating that they were handling the matter and it's been over a weekI'm concerned as there is no way to speak to a customer service rep via phone and there has been no further communication
Our records show that a member of our Operations team updated the seller's email address on January 17th, 2018, and the seller was able to request a redemption of their earnings that same day
Due to this, we consider the case resolved
Poshmark has put a "hold" on my account with no explanation or warning ( they state here in other complaints that they send multiple warnings for a perceived infraction, they do NOT)I sold an item on Poshmark but had not "redeemed" my earnings to receive my paymentNow that money is missing from my Poshmark account as wellIt is not in my bank account eitherIt appears that Poshmark has stolen $*** from me
I was scammed out of hundreds of dollars worth of new clothing by a user named *** ***Poshmark has allowed her to keep my merchandise and given her $I want my items returned
I purchased a pair of shoes from a seller from this site for $When I received them they were two different colorsI noticed the seller and she said that she mismatched them and didn't have the correct pairsI told her I would keep them if I received a $discount for keeping themShe agreed to this, so I then contacted Poshmark and they will not refund me the $dollarsThey requested photos and I gave them more photos of the shoesThey are saying they requested photos and I never gave them which I didThey sent me two emails and I replied to one with the photos and they closed the case for no reasonThe website is refusing to give me a refund even though the seller has admitted she sold me a misrepresented product and knew she was in the wrongThe conversation between the seller and myself is located with the posting and Poshmark has chosen to ignore all the evidence for whatever reasonTheir customer service does not help me and the only way to contact them is by em
I purchased an item from this merchant on *** *** ***The item was shipped by the seller however the postage was incorrect and $*** I postage was due upon delivery so I declined the delivery and had the item returned to the sellerPoshmark has verified this seller has received the item backThe seller has posted the item for sale again however, I was charged for the item and they refuse to refund my purchase or make any contact with me
Initial Business Response /* (1000, 5, 2015/12/22) */
According to our system, this order has been cancelled and the buyer has been refunded
Due to this, we consider the case resolved
Complaint Response Date bumped because: Holiday
RE: Order *** On *** 9th, *** I bought an item which claimed to be a *** SweaterI made this purchase online via a website called poshmark.comUnfortunately, the product is counterfeit and not as describedAs of this date, I have contacted the merchant on at least occasions: ***,*** & *** in an attempt to resolve this directly with the merchantAs requested by the merchant, I provided them with pictures via email on *** to support claims of counterfeit, poor craftsmanship and other items being listed by the seller inauthentic/counterfeitI have requested the merchant to furnish proof of authenticity, such as proof the item was procured from an Authorized *** seller however the merchant has failed to respondAdditionally, the seller remains on the site and continues to sell their counterfeit goods
I searched for a specific item, and found a seller claiming to be selling that specific itemIt was listed as the "Anthropologie Angel of the North Chapala Poncho." When I received the package in the mail (without notification of shipping, as promised) it was immediately clear it was not the described and pictured itemAfter some research, I learned what I received was a much lower quality Ruby Moon cardiganWhen I complained to Poshmark, they had released payment to the seller, although I had NOT accepted the item through their systemThey responded to my initial complaint with a $creditI responded with a demand for a full refund, to no availI have not heard from them since my first complaint
I tried to cancel an order after I realized my phone browser prevented me from reading the correct sizeI "commented" asking the seller to cancel (no response), emailed customer service (no response), and sent a message through *** (no response)What does it take to get help?
I purchased a Tiffany & Cobracelet from a Poshmark sellerWhat she advertised was a bracelet with smoldered links, perfect Tiffany & Cofont, and authenticityUnfortunately, the bracelet I received was anything but and completely different from the one she displayedThe un-smoldered links and sloppy font were dead ringers for a fake Tiffany & CobraceletShe advertisedI filed multiple cases with Poshmark upon receiving the bracelet so I could receive a refund for the falsely advertised braceletPoshmark has a three-day policy to file and resolve claimsI made my claim in a timely manner, but the speed at which they're dealing with my case is so sluggish I believe my three-days will be up before anything is doneTomorrow is the last day for them to resolve itI emphasis: the pace at which they respond is worrisomeI've since contacted them, warning them that if I do not receive a status update by the end of today, I will file a complaint with the Better
A woman placed separate orders from me on PoshmarkThey total *** *** lipsticks, in very nice conditionMy photos show the TF imprint in the lipstick tops, untouchedOne or had tiny scratches, made by the caps, which was noted in the descriptionWithin days, the buyer sent a “return request” for all the lipsticks, as they were “USED”Poshmark held my money from the sale, $And the buyer had my itemsYesterday, I get the items back in the mailTHEY ARE NOT MY ITEMS, AT ALLThey are disgusting heavily used lipsticks, in crappy scratched up casesI contact PoshmarkNOTHINGThey gave her MY MONEY AND MY LIPSTICKS, that are NEWI have NO MONEY, and garbage lipstickShe is a crook, thief, scumbagPoshmark DIDNT EVEN COMPARE THE PHOTOS OBVIOUSLYI’m guessing the buyers account is “staged” and I’m not her first victim
Their so called Posh Protect policy says items that returns are allowed if “Item is not authentic”.I have irrefutable photographic proof that a fake was sold yet they refused a returnThe product was likely a grey market product which are sold in small shops throughout ***This was evident because the size was more like a Small or Extra Small I own dozens of the same shirt with the exact same label (size-M, cut type-SLIM FIT, fabric descriptiIRON) which I bought from *** *** over the yearsThe collar on the copy was missing the distinctive black line on the inside and the tailoring was cheap (sewed without folding fabric)Despite having send photos of the genuine product to compare with photos of the fake, they refused to accept the return but simply suggested I donate the shirt to charity!
I use the Poshmark app to buy and sell itemsThey receive 20% of all profits from any sales I make as well as a flat fee of $for sales under $I have all positive reviews on this website with the exception of one person who's item was compromised in transit via USPSI recently sold an item for approximately $on their site, they took the fee of $2.95, which means I only made $I sold an item that was in excellent condition, no flaws, tears, rips, stainsThis website leaves the seller in charge of handling which also factors in a long drive to the post office to ship this item outSo basically I made no profit, which leads me to my complaintThis app has no moderator for reviews, so anyone can write whatever they want regardless of whether or not its true, false, slander etcThe person who I sold my item to has minimal activity on this app and has no items posted for saleA customer/recipient has business days to accept the item that was shipped to themI waited
This company does not have enough customer service helpI emailed over a week ago and was told there would be a response in hours and I’m still waitingThe “posh protection” is horrible, they don’t live up to what they advertiseI will NEVER purchase anything off this site again and I’m out $Buyer beware!
I purchased an item that arrived with large stains - was not stated so in the seller descriptionThey would not refund me for the item, only provided a $credit to their websiteThere is no reason why the seller, who wasn't truthful in their description should continue to profit and I have to spend additional money to remove the stainsWhen I reached out to the support team to work out a resolution, I could not get an answerI posted my complaint on social media only to be told they dont have access to order information but I should hear from someone on the support team within 24-hoursThat never happenedWhen I reached out again via social media I received the following message on February 2: "Please note that our FB team and our support team are completely separate and that reaching out to us on social media will not expedite our response, as our support team responds to emails in the order that they were receivedIf someone has not yet been in contact with you, a member of our support team should be with you shortlyThank you for your patience!"
My original complaint was submitted on February and I have not been contacted by the support team since the message above from the social teamThis is horrible customer service and will never do business with them again
I sold an item to a purchaser through the Poshmark app and have not been compensated for the item because I put extra insurance on the item because it is worth $and the item was only insured for $via the Poshmark labelI wrote Poshmark and advised that for order number*** the post office added a different tracking number to the packageThe new tracking number is: ***I requested that the purchaser be advised, and make sure that the order is updated with this information so that payment may be processed to me upon receiptUPS tracking says that the item was received by the purchaserPoshmark then cancelled the transaction because it claims that the item wasn't scanned in its system, and therefore, they thought it was never sentI notified them that the purchaser had received the item
the purse I purchased is not what it was advertised atthis purse I got is very very small, the ad did not say it was a little purse
I purchased a pair of leather boots using Poshmark for the first timeWhen the boots arrive I tried them on and there was a big knot inside the left boot - I thought perhaps there was a piece of cardboard or some other hard material inside the boot but it actually was a problem with the boot lining - somehow it was in a big hard knot of material that makes wearing the boot unwearable and painfulI immediately requested a refund but Poshmark kept demanding I upload photos of the damageI responded that this was innossinle as the damage/problem was INSIDE the toe and did not show from outsideFinally I received a message that they were denying the claim of damages as it was not on the “list”They suggested that I could “get rid of them by selling to someone else - perpetuating the problem and making them more money on someone else’s misfutune of using their service - this seems dishonest and unworthy of the Revdex.com endorsementI am very upset that I am out $and a lot of time by this
I ordered a handbag that was advertised as an expensive *** *** brand made of leather and suedeThe item that was shipped to me appeared to be the bag in the ad picture, however, it is vinyl and faux suede and appears to be counterfeit as *** *** does not sell vinyl productsI followed the instructions provided on PoshMark website by emailing them via the website explaining the matter the day I received the item requesting instructions to return the item and a full refundI have not received any communication from them indicating that they were handling the matter and it's been over a weekI'm concerned as there is no way to speak to a customer service rep via phone and there has been no further communication
Our records show that a member of our Operations team updated the seller's email address on January 17th, 2018, and the seller was able to request a redemption of their earnings that same day
Due to this, we consider the case resolved
Poshmark has put a "hold" on my account with no explanation or warning ( they state here in other complaints that they send multiple warnings for a perceived infraction, they do NOT)I sold an item on Poshmark but had not "redeemed" my earnings to receive my paymentNow that money is missing from my Poshmark account as wellIt is not in my bank account eitherIt appears that Poshmark has stolen $*** from me
I was scammed out of hundreds of dollars worth of new clothing by a user named *** ***Poshmark has allowed her to keep my merchandise and given her $I want my items returned
I purchased a pair of shoes from a seller from this site for $When I received them they were two different colorsI noticed the seller and she said that she mismatched them and didn't have the correct pairsI told her I would keep them if I received a $discount for keeping themShe agreed to this, so I then contacted Poshmark and they will not refund me the $dollarsThey requested photos and I gave them more photos of the shoesThey are saying they requested photos and I never gave them which I didThey sent me two emails and I replied to one with the photos and they closed the case for no reasonThe website is refusing to give me a refund even though the seller has admitted she sold me a misrepresented product and knew she was in the wrongThe conversation between the seller and myself is located with the posting and Poshmark has chosen to ignore all the evidence for whatever reasonTheir customer service does not help me and the only way to contact them is by em
Zipper is sewn in backwards which is a factory defect but the description stated perfect condition
I purchased an item from this merchant on *** *** ***The item was shipped by the seller however the postage was incorrect and $*** I postage was due upon delivery so I declined the delivery and had the item returned to the sellerPoshmark has verified this seller has received the item backThe seller has posted the item for sale again however, I was charged for the item and they refuse to refund my purchase or make any contact with me
Initial Business Response /* (1000, 5, 2015/12/22) */
According to our system, this order has been cancelled and the buyer has been refunded
Due to this, we consider the case resolved
Complaint Response Date bumped because: Holiday
RE: Order *** On *** 9th, *** I bought an item which claimed to be a *** SweaterI made this purchase online via a website called poshmark.comUnfortunately, the product is counterfeit and not as describedAs of this date, I have contacted the merchant on at least occasions: ***,*** & *** in an attempt to resolve this directly with the merchantAs requested by the merchant, I provided them with pictures via email on *** to support claims of counterfeit, poor craftsmanship and other items being listed by the seller inauthentic/counterfeitI have requested the merchant to furnish proof of authenticity, such as proof the item was procured from an Authorized *** seller however the merchant has failed to respondAdditionally, the seller remains on the site and continues to sell their counterfeit goods
I searched for a specific item, and found a seller claiming to be selling that specific itemIt was listed as the "Anthropologie Angel of the North Chapala Poncho." When I received the package in the mail (without notification of shipping, as promised) it was immediately clear it was not the described and pictured itemAfter some research, I learned what I received was a much lower quality Ruby Moon cardiganWhen I complained to Poshmark, they had released payment to the seller, although I had NOT accepted the item through their systemThey responded to my initial complaint with a $creditI responded with a demand for a full refund, to no availI have not heard from them since my first complaint
I tried to cancel an order after I realized my phone browser prevented me from reading the correct sizeI "commented" asking the seller to cancel (no response), emailed customer service (no response), and sent a message through *** (no response)What does it take to get help?
I purchased a Tiffany & Cobracelet from a Poshmark sellerWhat she advertised was a bracelet with smoldered links, perfect Tiffany & Cofont, and authenticityUnfortunately, the bracelet I received was anything but and completely different from the one she displayedThe un-smoldered links and sloppy font were dead ringers for a fake Tiffany & CobraceletShe advertisedI filed multiple cases with Poshmark upon receiving the bracelet so I could receive a refund for the falsely advertised braceletPoshmark has a three-day policy to file and resolve claimsI made my claim in a timely manner, but the speed at which they're dealing with my case is so sluggish I believe my three-days will be up before anything is doneTomorrow is the last day for them to resolve itI emphasis: the pace at which they respond is worrisomeI've since contacted them, warning them that if I do not receive a status update by the end of today, I will file a complaint with the Better
A woman placed separate orders from me on PoshmarkThey total *** *** lipsticks, in very nice conditionMy photos show the TF imprint in the lipstick tops, untouchedOne or had tiny scratches, made by the caps, which was noted in the descriptionWithin days, the buyer sent a “return request” for all the lipsticks, as they were “USED”Poshmark held my money from the sale, $And the buyer had my itemsYesterday, I get the items back in the mailTHEY ARE NOT MY ITEMS, AT ALLThey are disgusting heavily used lipsticks, in crappy scratched up casesI contact PoshmarkNOTHINGThey gave her MY MONEY AND MY LIPSTICKS, that are NEWI have NO MONEY, and garbage lipstickShe is a crook, thief, scumbagPoshmark DIDNT EVEN COMPARE THE PHOTOS OBVIOUSLYI’m guessing the buyers account is “staged” and I’m not her first victim
Their so called Posh Protect policy says items that returns are allowed if “Item is not authentic”.I have irrefutable photographic proof that a fake was sold yet they refused a returnThe product was likely a grey market product which are sold in small shops throughout ***This was evident because the size was more like a Small or Extra Small I own dozens of the same shirt with the exact same label (size-M, cut type-SLIM FIT, fabric descriptiIRON) which I bought from *** *** over the yearsThe collar on the copy was missing the distinctive black line on the inside and the tailoring was cheap (sewed without folding fabric)Despite having send photos of the genuine product to compare with photos of the fake, they refused to accept the return but simply suggested I donate the shirt to charity!
I use the Poshmark app to buy and sell itemsThey receive 20% of all profits from any sales I make as well as a flat fee of $for sales under $I have all positive reviews on this website with the exception of one person who's item was compromised in transit via USPSI recently sold an item for approximately $on their site, they took the fee of $2.95, which means I only made $I sold an item that was in excellent condition, no flaws, tears, rips, stainsThis website leaves the seller in charge of handling which also factors in a long drive to the post office to ship this item outSo basically I made no profit, which leads me to my complaintThis app has no moderator for reviews, so anyone can write whatever they want regardless of whether or not its true, false, slander etcThe person who I sold my item to has minimal activity on this app and has no items posted for saleA customer/recipient has business days to accept the item that was shipped to themI waited
This company does not have enough customer service helpI emailed over a week ago and was told there would be a response in hours and I’m still waitingThe “posh protection” is horrible, they don’t live up to what they advertiseI will NEVER purchase anything off this site again and I’m out $Buyer beware!