Item was shipped to the buyerBuyer returned the item to the wrong address and the package was returned back to the buyerPoshmark was not supposed to refund the buyer till the package was safely returned to seller...meposhmark refunded the buyer out of my funds and the item I never got backUSPS site showed the item was intercepted by the sender on tracking....why am I being held financially liable against poshmark' s own policy
I wish I had read the reviews of this company before getting involved with itI bought what I thought was a designer bagWhen I received it, I realized it was fakeI notified poshmark immediately and sent pictures showing that the bag in question wasn't genuineI get an email asking for more pictures, which I sendTwo days later, I get another email saying I never answered the first email and requesting more pictures again which I sendFast forward to today and I get an email saying their experts had deemed the bag genuine even though I had sent proof that the serial number is for a planner refillI am now stuck with a cheap knock off and have deleted my account with poshmarkThis is definitely a *Use At Your Own Risk* siteNever again
This is both a customer service and delivery issueI am a top-rated seller on Poshmark and have made a few purchase as a member as wellI purchased a $(plus shipping) on a belstaff jacket on 11/The item was shipped out and attempted for delivery by USPS on 11/I was not home to sign for it (and was not made aware that I would have to sign for it)I asked usps to re-deliver the package on 11/but no re delivery was madeI contacted posh afraid the item went missing and a few days they finally responded to meI’ve been emailing them several times and have gotten very short messages back, with poor customer serviceThis jacket was for my boyfriend’s birthday, which has passed and since I didn’t receive the jacket, I got him another, similar itemThis item still hasn’t reached me so I would like my money backThis can be in the form of returning to the seller, or whatever, but I need my money back
I joined the poshmark selling application & have sold multiple items, for the past montns and all of a sudden poshmark removed my items frozze my account and wont send me my I dont know what to do because it an online buisness & there is noone to callThey have all my money
I sold a $item to a user*** for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
I purchased a ring on PoshmarkOn Friday, June 23rd I received another purchase from PoshmarkPlanning on clicking on the actual order I received, I accidentally clicked on the order I didn't receive (the ring)I notified the seller and emailed Poshmark for next steps (no response from Poshmark)On Saturday, I received the ring, but it was damaged and not as described by the sellerI reached out to Poshmark again to inform them of the situation and find out how to open a caseI even sent them pictures through their site of the cracked stone, so that they could see that the seller was deceptive.Again, Poshmark never respondedOn Monday, June 26th, I sent another email to Poshmark explaining my situation and asking for follow up because time was running out on the #days I had to open a caseAgain, no response from customer serviceThen on Tuesday, June 27th I finally received an email from Poshmark stating that would give me a $credit for the inconvenience, but I needed to go
on 7-3-I ordered a wallet by a seller by the a name of ***She advertised her wallet as "Gold Dust' Hobo walletThe exact wallet and color I had been searching forI recieve my wallet in the mail on a SaturdayI was not in town and was not able to check my mail until the following Monday when I arrived back to my homeI opened my pacakage to only find it with tags stating that it is a "Coin" hobo walledNot what I was told I was buyingI tried logging onto Poshmark to notify both the seller and poshmark and I was locked out of my accountI notified Poshmark that Monday 7-9-through email that I had received the wrong color and I did not want the wallet to help me notify sellerTwo days later I am able to lock onto my account and I received a email from poshmark stating that they will give me a credit and I can contact seller to return walletThe response from the seller was that she would take the item back and send me a checkThen the Seller *** dissapears
My daughter ordered a prom dress from Poshmark on March 18, ***We waited over the days that Poshmark gives the seller to ship the itemSince the item was not shipped as agreed we cancelled the orderi was given a full refund by PoshmarkThe seller shipped the item on April even though we had cancelled the order and it was delivered to my homeAn underage minor signed for the packageI in no way authorized this shipment nor did I agree to pay for the item againOn May 3rd Poshmark charged my credit card for the full amount of the dressWhen I cancelled the order and Poshmark issued me a refund the contract between myself and Poshmark was brokenI want a full refund
Items are guaranteed as advertisedI purchased a genuine *** *** *** ***, proceeded to wash it according to manufactorer's instructions and it fell apartMy claim was denied by Poshmark bc they said I shouldn't have washed the coat - even though *** *** includes instructions and encourages the washing of this itemMy claim was denied by *** because the coat is not in the same condition as when it was received - which is the whole issueI was defraudedThe jacket is a fakeand Poshmart did not stand by their stated guarantee: "If your item does not match the description, please notify us within days of delivery." Being advertised as a genuine *** *** and then to fall apart when washed by manufactor's suggestions showed it was not a genuine article
Just not a great way to buy stuffI bought something that was misrepresented and my request to return it was deniedWon't be buying againI just made my first sale on poshmark and found out that they don't actually PAY me the money I madeIt's all "credits" to buy more from their siteNO WHERE does their site say this when you explore selling with themI have pored over their FAQs, selling pages, etcNOTHING tells me I will not actually make the money from my saleFRICKIN scamI will not use my credits to buy with them because that too has been a disasterI received something not as described and they declined my returnOn every level this site is a scam
I am a regular seller and buyer on Poshmark and have never experienced any issues, however, this issue has revolved around a major/total lack of response from Poshmark Support to myself or the seller of the item I purchasedWe have both been contacting Poshmark for a week, with no response, to find out where the wedding dress I ordered has disappeared toPoshmark initially sent this to an incorrect address, where the package was refusedI tried to deal with this on my end with USPS, went to the USPS store to pick up the package as they asked me to do, only to find out the package was no where to be foundAfter spending another hours on the phone with USPS, they confirmed the package was lostI informed the seller of this information and we have both made multiple attempts to reach Poshmark to assist with this matter, and I have requested multiple refundsAs mentioned, there has been a TOTAL lack of response from the Poshmark Support teamthey have not even confirmed if they a
Bought a purse for my wife, received it quickly but not what I expected, was way too big, wanted to return and poshmark and vendor refused, was told in was a case of buyers remorse....will see...trying to make it sellers remorseNever buy again from Poshmark!
I am a seller on PoshmarkI recently had a transaction with another Poshmark user by the name of ***This individual purchased Henry Ferrera New York$Size: under order number: Order #: *** on July 31, and the item was delivered to August 2, On my Poshmark storefront, the photos are accurate and the shoes were in excellent conditionHowever, the buyer (*** opened a case with Poshmark advising that I sent her shoes that were damaged and not as described in the photosPoshmark has been negligent in doing anything to appropriately protect the seller and actually indirectly encourages buyers to damage items received that they may not like or fit, etc as there policy states: "Refund Policy When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as describedYou have days after delivery to inform us if the item has been misrepresented by reporting the p
I am a seller on Poshmark and have been for nearly yearsI have sold hundreds of items and never had a case openedA buyer opened a case, two full days after receiving, for a dress they bought from me, stating that the size tag was missing and was actually a large, while my listing stated it was a small MIDI dress, which corresponds with long lengthThe buyer debated only the length of the dress, which has no correspondence with sizeI had also stated very clearly in the listing that the size tag was missing - size was estimated based on measurements because of thisIt was clear to me from the case opened and photos provided (of only part of the measuring tape - not the full length which was what the seller was accusing me of falsely listing) indicated that the buyer was unhappy with the fit of the dress and wanted to build a case to returnI stated my end to Poshmark - that missing size tag and measurements were clearly listedBust and waist determine size, not lengthThe bu
Unfortunately, we are not able to confirm the dust bag was shipped in the order as the listing description did not state the order includes a dust bag even if the photos show a dust bagThe listing must state the order comes with a dust bag to confirm a dust bag was sent and not photographed for listing styling purposesAs a courtesy, our team have added $** Posh Credit on May 3rd to the seller's account for the missing dust bag as a courtesyFor this reason, we consider the case resolved
I purchased a dress that was advertised as size When I received the dress the tag states its size FRThat is size NOT http://www.sizeguide.net/womens-clothing-sizes-international-conversion-chart.ht...⇄ The dress was not advertised correctly yet poshmark states that sizes varyThat is not a question of a size variance - this is a misrepresentation issue!! I bougth size and didn't receive it!
At this time, Poshmark offers a bundle feature so users can purchase multiple listings with a single shipping fee (***)Since multiple individual orders were purchased
without the bundle feature, the single shipping fee did not apply
If the customer has any further questions or concerns, please have them contact our support team directly at ***
Due to this, we consider the matter resolved
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Any counterfeit items sold were bought on your siteThe item is in question was NOT counterfeit and I have a written statement from *** *** guaranteeing the authenticity of the itemYour investigation was thorough but not conclusive as your authenticator did not 100% determine the item to be counterfeit, nor did they inspect it in personThe *** *** coated canvas stam bag was not widely released, nor was it popularIt was not a bag that was counterfeitedYou have marked numerous bags of mine as counterfeit that you later approved by your own concierge service, so I do not think your investigation was accurate or reliableYou have never responded to me about the bags marked fake that you later approved as realYou simply ignored your own mistake and put warnings on my account
I bought a pair of Tory Burch shoes from a seller for over $when the shoes arrived they were a size too smallI took pictures holding them up to another pair of the exact same shoes showing the size differenceI put in for a return and Poshmark has done nothingThe seller posted a comment to my return saying that she had previously bought the shoes on the site and they didnt fit her either but Poshmark wouldn't let her return them but instead said she had to resell them on their siteWhy this seller turned around a sold them knowing that they were the wrong size is another issue but the seller admitted that they were the wrong size and still Poshmark is holding on to my moneyThe return policy is horrible! Beware if you buy something on this site its next to impossible to return it and get your money back!
Item was shipped to the buyerBuyer returned the item to the wrong address and the package was returned back to the buyerPoshmark was not supposed to refund the buyer till the package was safely returned to seller...meposhmark refunded the buyer out of my funds and the item I never got backUSPS site showed the item was intercepted by the sender on tracking....why am I being held financially liable against poshmark' s own policy
I wish I had read the reviews of this company before getting involved with itI bought what I thought was a designer bagWhen I received it, I realized it was fakeI notified poshmark immediately and sent pictures showing that the bag in question wasn't genuineI get an email asking for more pictures, which I sendTwo days later, I get another email saying I never answered the first email and requesting more pictures again which I sendFast forward to today and I get an email saying their experts had deemed the bag genuine even though I had sent proof that the serial number is for a planner refillI am now stuck with a cheap knock off and have deleted my account with poshmarkThis is definitely a *Use At Your Own Risk* siteNever again
This is both a customer service and delivery issueI am a top-rated seller on Poshmark and have made a few purchase as a member as wellI purchased a $(plus shipping) on a belstaff jacket on 11/The item was shipped out and attempted for delivery by USPS on 11/I was not home to sign for it (and was not made aware that I would have to sign for it)I asked usps to re-deliver the package on 11/but no re delivery was madeI contacted posh afraid the item went missing and a few days they finally responded to meI’ve been emailing them several times and have gotten very short messages back, with poor customer serviceThis jacket was for my boyfriend’s birthday, which has passed and since I didn’t receive the jacket, I got him another, similar itemThis item still hasn’t reached me so I would like my money backThis can be in the form of returning to the seller, or whatever, but I need my money back
I joined the poshmark selling application & have sold multiple items, for the past montns and all of a sudden poshmark removed my items frozze my account and wont send me my I dont know what to do because it an online buisness & there is noone to callThey have all my money
I sold a $item to a user*** for $It was a Louis Vuitton keychain pouch, I sent the item with the box, receipt, envelopes, tags, and authentication cardsThe buyer returned the item WITHOUT half of the products I sent and the products damagedI contacted postmark several times, and they ignored every single messageI sent them several e-mails photo proof of what I sent versus what I received backThe buyer blocked me on Poshmark once I called her out on what she didPoshmark has not heaped me out whatsoever, meanwhile their guarantee policy says it protects buyers and sellers from situations like this and now because of them I am out $
I purchased a ring on PoshmarkOn Friday, June 23rd I received another purchase from PoshmarkPlanning on clicking on the actual order I received, I accidentally clicked on the order I didn't receive (the ring)I notified the seller and emailed Poshmark for next steps (no response from Poshmark)On Saturday, I received the ring, but it was damaged and not as described by the sellerI reached out to Poshmark again to inform them of the situation and find out how to open a caseI even sent them pictures through their site of the cracked stone, so that they could see that the seller was deceptive.Again, Poshmark never respondedOn Monday, June 26th, I sent another email to Poshmark explaining my situation and asking for follow up because time was running out on the #days I had to open a caseAgain, no response from customer serviceThen on Tuesday, June 27th I finally received an email from Poshmark stating that would give me a $credit for the inconvenience, but I needed to go
on 7-3-I ordered a wallet by a seller by the a name of ***She advertised her wallet as "Gold Dust' Hobo walletThe exact wallet and color I had been searching forI recieve my wallet in the mail on a SaturdayI was not in town and was not able to check my mail until the following Monday when I arrived back to my homeI opened my pacakage to only find it with tags stating that it is a "Coin" hobo walledNot what I was told I was buyingI tried logging onto Poshmark to notify both the seller and poshmark and I was locked out of my accountI notified Poshmark that Monday 7-9-through email that I had received the wrong color and I did not want the wallet to help me notify sellerTwo days later I am able to lock onto my account and I received a email from poshmark stating that they will give me a credit and I can contact seller to return walletThe response from the seller was that she would take the item back and send me a checkThen the Seller *** dissapears
My daughter ordered a prom dress from Poshmark on March 18, ***We waited over the days that Poshmark gives the seller to ship the itemSince the item was not shipped as agreed we cancelled the orderi was given a full refund by PoshmarkThe seller shipped the item on April even though we had cancelled the order and it was delivered to my homeAn underage minor signed for the packageI in no way authorized this shipment nor did I agree to pay for the item againOn May 3rd Poshmark charged my credit card for the full amount of the dressWhen I cancelled the order and Poshmark issued me a refund the contract between myself and Poshmark was brokenI want a full refund
Items are guaranteed as advertisedI purchased a genuine *** *** *** ***, proceeded to wash it according to manufactorer's instructions and it fell apartMy claim was denied by Poshmark bc they said I shouldn't have washed the coat - even though *** *** includes instructions and encourages the washing of this itemMy claim was denied by *** because the coat is not in the same condition as when it was received - which is the whole issueI was defraudedThe jacket is a fakeand Poshmart did not stand by their stated guarantee: "If your item does not match the description, please notify us within days of delivery." Being advertised as a genuine *** *** and then to fall apart when washed by manufactor's suggestions showed it was not a genuine article
Just not a great way to buy stuffI bought something that was misrepresented and my request to return it was deniedWon't be buying againI just made my first sale on poshmark and found out that they don't actually PAY me the money I madeIt's all "credits" to buy more from their siteNO WHERE does their site say this when you explore selling with themI have pored over their FAQs, selling pages, etcNOTHING tells me I will not actually make the money from my saleFRICKIN scamI will not use my credits to buy with them because that too has been a disasterI received something not as described and they declined my returnOn every level this site is a scam
I am a regular seller and buyer on Poshmark and have never experienced any issues, however, this issue has revolved around a major/total lack of response from Poshmark Support to myself or the seller of the item I purchasedWe have both been contacting Poshmark for a week, with no response, to find out where the wedding dress I ordered has disappeared toPoshmark initially sent this to an incorrect address, where the package was refusedI tried to deal with this on my end with USPS, went to the USPS store to pick up the package as they asked me to do, only to find out the package was no where to be foundAfter spending another hours on the phone with USPS, they confirmed the package was lostI informed the seller of this information and we have both made multiple attempts to reach Poshmark to assist with this matter, and I have requested multiple refundsAs mentioned, there has been a TOTAL lack of response from the Poshmark Support teamthey have not even confirmed if they a
Bought a purse for my wife, received it quickly but not what I expected, was way too big, wanted to return and poshmark and vendor refused, was told in was a case of buyers remorse....will see...trying to make it sellers remorseNever buy again from Poshmark!
I am a seller on PoshmarkI recently had a transaction with another Poshmark user by the name of ***This individual purchased Henry Ferrera New York$Size: under order number: Order #: *** on July 31, and the item was delivered to August 2, On my Poshmark storefront, the photos are accurate and the shoes were in excellent conditionHowever, the buyer (*** opened a case with Poshmark advising that I sent her shoes that were damaged and not as described in the photosPoshmark has been negligent in doing anything to appropriately protect the seller and actually indirectly encourages buyers to damage items received that they may not like or fit, etc as there policy states: "Refund Policy When you make a purchase on Poshmark, we don't release payment to the seller until you tell us you've received your order as describedYou have days after delivery to inform us if the item has been misrepresented by reporting the p
For order #***, we will reaching out to the user via Desk and providing them with their earningsFor this reason, we consider the case closed.
I am a seller on Poshmark and have been for nearly yearsI have sold hundreds of items and never had a case openedA buyer opened a case, two full days after receiving, for a dress they bought from me, stating that the size tag was missing and was actually a large, while my listing stated it was a small MIDI dress, which corresponds with long lengthThe buyer debated only the length of the dress, which has no correspondence with sizeI had also stated very clearly in the listing that the size tag was missing - size was estimated based on measurements because of thisIt was clear to me from the case opened and photos provided (of only part of the measuring tape - not the full length which was what the seller was accusing me of falsely listing) indicated that the buyer was unhappy with the fit of the dress and wanted to build a case to returnI stated my end to Poshmark - that missing size tag and measurements were clearly listedBust and waist determine size, not lengthThe bu
Unfortunately, we are not able to confirm the dust bag was shipped in the order as the listing description did not state the order includes a dust bag even if the photos show a dust bagThe listing must state the order comes with a dust bag to confirm a dust bag was sent and not photographed for listing styling purposesAs a courtesy, our team have added $** Posh Credit on May 3rd to the seller's account for the missing dust bag as a courtesyFor this reason, we consider the case resolved
I purchased a dress that was advertised as size When I received the dress the tag states its size FRThat is size NOT http://www.sizeguide.net/womens-clothing-sizes-international-conversion-chart.ht...⇄ The dress was not advertised correctly yet poshmark states that sizes varyThat is not a question of a size variance - this is a misrepresentation issue!! I bougth size and didn't receive it!
At this time, Poshmark offers a bundle feature so users can purchase multiple listings with a single shipping fee (***)Since multiple individual orders were purchased
without the bundle feature, the single shipping fee did not apply
If the customer has any further questions or concerns, please have them contact our support team directly at ***
Due to this, we consider the matter resolved
Complaint: ***I am rejecting this response because:Sincerely,*** ***
Any counterfeit items sold were bought on your siteThe item is in question was NOT counterfeit and I have a written statement from *** *** guaranteeing the authenticity of the itemYour investigation was thorough but not conclusive as your authenticator did not 100% determine the item to be counterfeit, nor did they inspect it in personThe *** *** coated canvas stam bag was not widely released, nor was it popularIt was not a bag that was counterfeitedYou have marked numerous bags of mine as counterfeit that you later approved by your own concierge service, so I do not think your investigation was accurate or reliableYou have never responded to me about the bags marked fake that you later approved as realYou simply ignored your own mistake and put warnings on my account
I bought a pair of Tory Burch shoes from a seller for over $when the shoes arrived they were a size too smallI took pictures holding them up to another pair of the exact same shoes showing the size differenceI put in for a return and Poshmark has done nothingThe seller posted a comment to my return saying that she had previously bought the shoes on the site and they didnt fit her either but Poshmark wouldn't let her return them but instead said she had to resell them on their siteWhy this seller turned around a sold them knowing that they were the wrong size is another issue but the seller admitted that they were the wrong size and still Poshmark is holding on to my moneyThe return policy is horrible! Beware if you buy something on this site its next to impossible to return it and get your money back!