I purchased items that were clearly shown to be of appropriate length and sizeWhen I received them they were way too short and not even close to the description or the pictureWhen I tried to return these items I was basically called a liar by the seller and was told by this company that the seller didn’t do anything wrong and that I could not return the items even though my pictures clearly showed the clothes were not meant to be sold to people of US sizesThere is no way to talk on phone, they hide behind a computer and sent generic emails and messagesThey don’t care about the customer, they only want the bottom line, “money!” I will never shop with them ever again!!’
I sold a moncler coat for on Poshmark It was clearly listed size in pictures I sent it to the Poshmark concierge who approved size and quality with buyer Was then shipped to buyer who decided he did not like size after having my cost over a week I lost out on other sales and now after tag pulled up by concierge they are returning to me I tried contacting them they are unresponsive
On the following dates I emailed Poshmark regarding my balance of $I contacted Poshmark on 7-23,7-times on the 24th, 9/2,,9/29,9/30, & 10/times asking for my varacation code to be sent to my email so I could collect on my earnings of my sales that happened over various dates threwout the summerOn 10/I had finally had it & told them buy email that I was tired of hearing there many excuses from, “ please give us days - we need proof from you that you are who you say you are”Today 10/I noticed an email from them saying “ I have accounts & they have never received any requests from this email address requesting any money”BUT on 8/28/I contacted them & told them that I never received an order that I placed & they cancelled that order of $It was a order *** that was cancelled buy them on 8/I was notified buy email of this cancellation to the email in questionOn 10/I went directly into my Poshmark acc
Poshmark.com allow the buyer cancelled order and kept the merchandise so as a seller I lost my moneyI have email custumer service and been ignore completelyI am demand my money back
A person purchased an item from meIt is documented the time and day the buyer was notified of when the item would be shipped along with proof of *** receiptAfter I shipped the item the customer cancels their credit cardsI immediately wrote to posh customer service who didn't get back to me until almost a day laterPoshmark did not do anything about my package being already in transitInstead Poshmark refunded the buyer before the package was even deliveredThey also stated in the email that it's not guarenteed the buyer will return the itemThis buyer got a refund and refused to return my itemCompensation is not the best reward herePoshmark new policy where it makes since should be if an order is canceled once with proof of shipment the buyer must return the item back to the senderOnce information is updated the package is on its way to the sender then a refund should be releasedThis person has my merchandise and got a refundI don't want the moneyAll I wanted Was
Poshmark approved a nefarious refund request based on color of itemClaiming my photo misleads the buyer of the colorI listed the colors as brown and tan they accepted a refund for the second time based on buyers ignoranceThis does not protect good sellers such as myself who do not mislead buyers and have a great selling record to prove itI lost and expensive pair of frye boots which were returned in mail to wrong address because the app doesn’t verify your return address and shipping address together in a transaction and the items were stolenI didn’t make the sale and I didn’t get back item to resellThey have no customer service So use with extreme cautionNow they take any and all refunds
I sold an authentic brand name clothing itemThey banned my account saying that he item was unauthentic and are attempting to charge me the price of the item to get my unbanned, not offering to return my item, even after I supplied all possible proof that my item is authentic
I ordered a pair of shoes over a week ago and the money was taken out of my accountNot only did the seller not ship this item, but they seemed to have deleted every item out of their closet as if they were trying to delete their account and disappearI have sent numerous support emails to the company and have yet to receive a response other than "We try to get back within hours but we are upgrading to a new email system" even their voicemail inbox is full on the customer service numberI even added a comment on my own profile with the seller tagged in it to try and get some responseI just want to know what's going on! With Poshmark's reputation I know I have a 50/chance of getting my money back once I click cancel and I DO NOT want to deal with that againPoshmark does not let us contact the seller so I am completely in the dark
I purchased a Tiffany & Cobracelet from a Poshmark sellerWhat she advertised was a bracelet with smoldered links, perfect Tiffany & Cofont, and authenticityUnfortunately, the bracelet I received was anything but and completely different from the one she displayedThe un-smoldered links and sloppy font were dead ringers for a fake Tiffany & CobraceletShe advertisedI filed multiple cases with Poshmark upon receiving the bracelet so I could receive a refund for the falsely advertised braceletPoshmark has a three-day policy to file and resolve claimsI made my claim in a timely manner, but the speed at which they're dealing with my case is so sluggish I believe my three-days will be up before anything is doneTomorrow is the last day for them to resolve itI emphasis: the pace at which they respond is worrisomeI've since contacted them, warning them that if I do not receive a status update by the end of today, I will file a complaint with the Better
Poshmark has wrongfully suspended my account, I have great reviews and am a top sellerThey kept removing different listings saying they’re counterfeit when in fact they weren’t, finally they decided to suspend my account and my moms account won’t work either because of it although it’s separate accountsI was a HUGE posh fan, a loyal seller and buyer, I have tons of poshmark gear that I bought straight from the @poshfixings pageI’m very upset that I’ve been treated this way and will have to move forward and find another buyer/seller app
I have purchased a top on 06/18/I received an email that the shipment had arrived to my city on 06/21/however it could not be released and was sent back because postmark has sent invalid postage this was confirmed by the seller I have no updates to when I will receive my shipment and have been trying to contact posh mark They already took my payment and refuse to refund me
I sold several handbags totalling nearly $in the last few weeksAll of the items were received and I was given star ratingsHowever, when I tried to redeem my funds from poshmark, they refused to release themI have emailed several times but I have not received a responsePoshmark does not have a phone number so it is impossible to get a response from them if they refuse to answer an emailI have noticed this is a common complaint for poshmarkThey are currently holding: Redemption History 31-Jan-Check $Status: In Process 26-Jan-Check $Status: In Process 20-Jan-Check $Status: In Process 01-Jan-Check
Buyer purchased a pair of boots from me, they were as described, buyer was able to return them, but when they were returned, they were damaged, Poshmark approved the return
I had a buyer on april 1st make a purchase from me the buyer stated it was not as described and wish to return it after a long back and forth process postmark did side with the buyer the item was returned on 4/as a empty box postmark asked if there was a issue with returnI reported yes seeing there was in doing so they shut down my account I have a police report and a claim from the post office proofing my claim is correct and I get penalized for telling the truthplease also note they did not contact of the shut down I had to email them about it
I sold a pair of shoes on poshmark's websiteAfter they were shipped, poshmark notified me that the buyer filed a complaint that the item was counterfeitI then defended that allegation as the item was authenticdays later poshmark notified me that the return was being approved on e basis of undisclosed wear on the inside of the shoeI contacted poshmark since these issues did not match and I was never given an opportunity to defend myselfNo one at poshmark ever repliedweeks later I sent another inquiry and someone finally answered back days laterback and forth emails later I was finally told that the buyer must have clicked the wrong button but they approved the return anywayPoshmark never addressed my concern about me not be offered an opportunity to defend my case and they never apologized for my treatmentI was sent an email saying they felt the case was closed with no compensation for their mistake and poor customer service
I joined PoshmarkCom in and started buying and selling and trading mostly bags, I had to agree to their requirements and in return got to list and sell in my own virtual closetI was a top seller and a posh ambassador, where I had to meet certain requirements like sharing community shares and self shares, sell itemsI had thousands of followers which was a lot of effortI had to invest a lot of time in their website for my closet to existThey sent me an email that I continued to list replicas I asked for proof and got none, I never sold a replica on their site and would take down anything not permitted or provide proof of authenticityThey suspended me after I spent thousands of hours on this site and many years promoting other people’s closet for poshmarka gain because they received 20% of all salesMy time and effort was valuable and I was not compensated for it in any way since I agreed to their terms and was unfairly suspended without concrete factsI’ve
Username : *** *** *** *** * * *** It has been days and I have sent emails regarding my most recent refund for $for a paid of glasses that were not shipped out to me at allI cancelled my order and still have yet to receive the refundYou guys do not answer by phone and I want my money back since I have this charge on my bank statement and want my refund for having no product
I accidentally bought a product from this app, I accidentally had my phone unlocked in my pockets and accidentally bough an itemThis business have a hours cancellation policy(I was still within the three hours requirements)I asked them to cancel the purchase and they said no, because the seller shipped wihin the hours windowI told them I will return the item to the sellers and they have refused to answer to my request of give me my money backThe business is very unetical , scammersI need my money back
They did not do their jobThis site exists as an exchange between independent buyers and sellers of goodsThey offered something for sale that, in the end, the seller decided to sell to a relativeThey had no controls in place to verify the posting or to ensure the seller followed through on commitmentsTHAT IS THE ONLY REASON ANYONE USES AN EXCHANGEAs a result, I ordered a pair of shoes for my son for CHRISTMAS - the ONLY THING HE WANTEDThe seller subsequently sold the shoes to a relative, and now my son has NO PRESENT FOR CHRISTMAS from this
Initial Business Response /* (1000, 5, 2015/07/17) */
Our return team thoroughly investigated this case and found that it did not qualify for a returnAs a courtesy we have credited the buyer $in Posh CreditIf the buyer has further question, please have the buyer reach out to our support team
and we will further assist her
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poshmark has a guarantee that you will receive the item described when you make a purchase or you will receive a refundThe item I received was not as describedIt was described as "brand new"It was not It was described as "grey"It was notI paid &for a purse that was misrepresented by the sellerI do not intend to purchase anything else at the Poshmark site, thus, I do not want a store credit
Final Business Response /* (4000, 9, 2015/08/04) */
Our return team thoroughly investigated this case and found that it did not qualify for a returnIf the buyer has further question, please have the buyer reach out to our support team and we will further assist her
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 11, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Case resolved but not due to affirmative action by PoshmarkI disputed the charge with my credit card company After investigating, they did a charge back to Poshmark and credited my account for the full purchase price
I purchased items that were clearly shown to be of appropriate length and sizeWhen I received them they were way too short and not even close to the description or the pictureWhen I tried to return these items I was basically called a liar by the seller and was told by this company that the seller didn’t do anything wrong and that I could not return the items even though my pictures clearly showed the clothes were not meant to be sold to people of US sizesThere is no way to talk on phone, they hide behind a computer and sent generic emails and messagesThey don’t care about the customer, they only want the bottom line, “money!” I will never shop with them ever again!!’
I sold a moncler coat for on Poshmark It was clearly listed size in pictures I sent it to the Poshmark concierge who approved size and quality with buyer Was then shipped to buyer who decided he did not like size after having my cost over a week I lost out on other sales and now after tag pulled up by concierge they are returning to me I tried contacting them they are unresponsive
On the following dates I emailed Poshmark regarding my balance of $I contacted Poshmark on 7-23,7-times on the 24th, 9/2,,9/29,9/30, & 10/times asking for my varacation code to be sent to my email so I could collect on my earnings of my sales that happened over various dates threwout the summerOn 10/I had finally had it & told them buy email that I was tired of hearing there many excuses from, “ please give us days - we need proof from you that you are who you say you are”Today 10/I noticed an email from them saying “ I have accounts & they have never received any requests from this email address requesting any money”BUT on 8/28/I contacted them & told them that I never received an order that I placed & they cancelled that order of $It was a order *** that was cancelled buy them on 8/I was notified buy email of this cancellation to the email in questionOn 10/I went directly into my Poshmark acc
Poshmark.com allow the buyer cancelled order and kept the merchandise so as a seller I lost my moneyI have email custumer service and been ignore completelyI am demand my money back
A person purchased an item from meIt is documented the time and day the buyer was notified of when the item would be shipped along with proof of *** receiptAfter I shipped the item the customer cancels their credit cardsI immediately wrote to posh customer service who didn't get back to me until almost a day laterPoshmark did not do anything about my package being already in transitInstead Poshmark refunded the buyer before the package was even deliveredThey also stated in the email that it's not guarenteed the buyer will return the itemThis buyer got a refund and refused to return my itemCompensation is not the best reward herePoshmark new policy where it makes since should be if an order is canceled once with proof of shipment the buyer must return the item back to the senderOnce information is updated the package is on its way to the sender then a refund should be releasedThis person has my merchandise and got a refundI don't want the moneyAll I wanted Was
Poshmark approved a nefarious refund request based on color of itemClaiming my photo misleads the buyer of the colorI listed the colors as brown and tan they accepted a refund for the second time based on buyers ignoranceThis does not protect good sellers such as myself who do not mislead buyers and have a great selling record to prove itI lost and expensive pair of frye boots which were returned in mail to wrong address because the app doesn’t verify your return address and shipping address together in a transaction and the items were stolenI didn’t make the sale and I didn’t get back item to resellThey have no customer service So use with extreme cautionNow they take any and all refunds
I sold an authentic brand name clothing itemThey banned my account saying that he item was unauthentic and are attempting to charge me the price of the item to get my unbanned, not offering to return my item, even after I supplied all possible proof that my item is authentic
I ordered a pair of shoes over a week ago and the money was taken out of my accountNot only did the seller not ship this item, but they seemed to have deleted every item out of their closet as if they were trying to delete their account and disappearI have sent numerous support emails to the company and have yet to receive a response other than "We try to get back within hours but we are upgrading to a new email system" even their voicemail inbox is full on the customer service numberI even added a comment on my own profile with the seller tagged in it to try and get some responseI just want to know what's going on! With Poshmark's reputation I know I have a 50/chance of getting my money back once I click cancel and I DO NOT want to deal with that againPoshmark does not let us contact the seller so I am completely in the dark
I purchased a Tiffany & Cobracelet from a Poshmark sellerWhat she advertised was a bracelet with smoldered links, perfect Tiffany & Cofont, and authenticityUnfortunately, the bracelet I received was anything but and completely different from the one she displayedThe un-smoldered links and sloppy font were dead ringers for a fake Tiffany & CobraceletShe advertisedI filed multiple cases with Poshmark upon receiving the bracelet so I could receive a refund for the falsely advertised braceletPoshmark has a three-day policy to file and resolve claimsI made my claim in a timely manner, but the speed at which they're dealing with my case is so sluggish I believe my three-days will be up before anything is doneTomorrow is the last day for them to resolve itI emphasis: the pace at which they respond is worrisomeI've since contacted them, warning them that if I do not receive a status update by the end of today, I will file a complaint with the Better
Poshmark has wrongfully suspended my account, I have great reviews and am a top sellerThey kept removing different listings saying they’re counterfeit when in fact they weren’t, finally they decided to suspend my account and my moms account won’t work either because of it although it’s separate accountsI was a HUGE posh fan, a loyal seller and buyer, I have tons of poshmark gear that I bought straight from the @poshfixings pageI’m very upset that I’ve been treated this way and will have to move forward and find another buyer/seller app
I have purchased a top on 06/18/I received an email that the shipment had arrived to my city on 06/21/however it could not be released and was sent back because postmark has sent invalid postage this was confirmed by the seller I have no updates to when I will receive my shipment and have been trying to contact posh mark They already took my payment and refuse to refund me
I sold several handbags totalling nearly $in the last few weeksAll of the items were received and I was given star ratingsHowever, when I tried to redeem my funds from poshmark, they refused to release themI have emailed several times but I have not received a responsePoshmark does not have a phone number so it is impossible to get a response from them if they refuse to answer an emailI have noticed this is a common complaint for poshmarkThey are currently holding: Redemption History 31-Jan-Check $Status: In Process 26-Jan-Check $Status: In Process 20-Jan-Check $Status: In Process 01-Jan-Check
Buyer purchased a pair of boots from me, they were as described, buyer was able to return them, but when they were returned, they were damaged, Poshmark approved the return
I had a buyer on april 1st make a purchase from me the buyer stated it was not as described and wish to return it after a long back and forth process postmark did side with the buyer the item was returned on 4/as a empty box postmark asked if there was a issue with returnI reported yes seeing there was in doing so they shut down my account I have a police report and a claim from the post office proofing my claim is correct and I get penalized for telling the truthplease also note they did not contact of the shut down I had to email them about it
I sold a pair of shoes on poshmark's websiteAfter they were shipped, poshmark notified me that the buyer filed a complaint that the item was counterfeitI then defended that allegation as the item was authenticdays later poshmark notified me that the return was being approved on e basis of undisclosed wear on the inside of the shoeI contacted poshmark since these issues did not match and I was never given an opportunity to defend myselfNo one at poshmark ever repliedweeks later I sent another inquiry and someone finally answered back days laterback and forth emails later I was finally told that the buyer must have clicked the wrong button but they approved the return anywayPoshmark never addressed my concern about me not be offered an opportunity to defend my case and they never apologized for my treatmentI was sent an email saying they felt the case was closed with no compensation for their mistake and poor customer service
I joined PoshmarkCom in and started buying and selling and trading mostly bags, I had to agree to their requirements and in return got to list and sell in my own virtual closetI was a top seller and a posh ambassador, where I had to meet certain requirements like sharing community shares and self shares, sell itemsI had thousands of followers which was a lot of effortI had to invest a lot of time in their website for my closet to existThey sent me an email that I continued to list replicas I asked for proof and got none, I never sold a replica on their site and would take down anything not permitted or provide proof of authenticityThey suspended me after I spent thousands of hours on this site and many years promoting other people’s closet for poshmarka gain because they received 20% of all salesMy time and effort was valuable and I was not compensated for it in any way since I agreed to their terms and was unfairly suspended without concrete factsI’ve
Username : *** *** *** *** * * *** It has been days and I have sent emails regarding my most recent refund for $for a paid of glasses that were not shipped out to me at allI cancelled my order and still have yet to receive the refundYou guys do not answer by phone and I want my money back since I have this charge on my bank statement and want my refund for having no product
I accidentally bought a product from this app, I accidentally had my phone unlocked in my pockets and accidentally bough an itemThis business have a hours cancellation policy(I was still within the three hours requirements)I asked them to cancel the purchase and they said no, because the seller shipped wihin the hours windowI told them I will return the item to the sellers and they have refused to answer to my request of give me my money backThe business is very unetical , scammersI need my money back
They did not do their jobThis site exists as an exchange between independent buyers and sellers of goodsThey offered something for sale that, in the end, the seller decided to sell to a relativeThey had no controls in place to verify the posting or to ensure the seller followed through on commitmentsTHAT IS THE ONLY REASON ANYONE USES AN EXCHANGEAs a result, I ordered a pair of shoes for my son for CHRISTMAS - the ONLY THING HE WANTEDThe seller subsequently sold the shoes to a relative, and now my son has NO PRESENT FOR CHRISTMAS from this
Initial Business Response /* (1000, 5, 2015/07/17) */
Our return team thoroughly investigated this case and found that it did not qualify for a returnAs a courtesy we have credited the buyer $in Posh CreditIf the buyer has further question, please have the buyer reach out to our support team
and we will further assist her
Due to this, we consider the case resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poshmark has a guarantee that you will receive the item described when you make a purchase or you will receive a refundThe item I received was not as describedIt was described as "brand new"It was not It was described as "grey"It was notI paid &for a purse that was misrepresented by the sellerI do not intend to purchase anything else at the Poshmark site, thus, I do not want a store credit
Final Business Response /* (4000, 9, 2015/08/04) */
Our return team thoroughly investigated this case and found that it did not qualify for a returnIf the buyer has further question, please have the buyer reach out to our support team and we will further assist her
Due to this, we consider the case resolved
Final Consumer Response /* (4200, 11, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Case resolved but not due to affirmative action by PoshmarkI disputed the charge with my credit card company After investigating, they did a charge back to Poshmark and credited my account for the full purchase price