I have a charge on my bank account for $*** from this company and I did not make itI had never heard of them until nowI contacted my bank but they can't do a charge back until?I have exhausted all of my available actionsI emailed them, I messaged them on Facebook, I posted on their *** page, and all I get back are automated repliesThey dont have phone supportI want my money back that I never spent in the first place but can't get any help from this company!
Poshmark; negative experience, coach bag ordered didn't even look like a real coach bag, it smelled, was overpricedOh well, stupid me ,will NEVER shop there again
Company in question stated a return policy as "must be disputed within hours of purchase," then after customer (self) contacted company in question within HOURS of receiving merchandise (Dansko multicolor clogs in size but what was actually delivered were Dansko black clogs in smaller size - both the wrong color and wrong size) delayed their response then changed the status of package to “Delivered” so that customer (myself) could not request a return or dispute/determine recourse even though seller agreed publicly that the item was indeed the wrong item and wrong sized itemSeller everydayweplay stated publicly that item was indeed the wrong itemEven so, Poshmark did not contact me and denied the claim after everydayweplay stated this publiclyThis is exceedingly poor customer service and directly violates Poshmark's stated return/dispute policy
I recently purchased two blouses from a sellerShe listed them as regular blouses, and since Poshmark has many different categories of tops (i.ecrop tops, button downs, camisoles, sweatshirts, etc), I took this to mean these were blouses with nothing out of the ordinary about themThe pictures also showed nothing out of the ordinaryI submitted an offer to the seller and she accepted
Upon receiving these blouses, it was quickly discovered that these items are CROP TOPS, and not blousesI immediately opened up a case with Poshmark, seeing as I ordered regular blouses out of the blouse section and not crop tops out of the crop top sectionI was told that I should have asked for measurements ahead of time, and that it was clearly a fit issue instead of the seller misrepresenting the item
Poshmark has categories for a reason, and I was not interested in crop topsThe seller marked them as blouses and did not provide any additional informationI should not have to ask for the length of every shirt seeing as there IS a section for CROP TOPS, and all items that fall into that length should be listed there or they are misrepresenting the items
Poshmark now refuses to refund my money, and continues to tell me that it's clearly a sizing issue and not a misrepresentation of these crop tops as regular blouses despite the fact that I've sent them pictures, measurements, etc
I ordered a pair of shoes which were marked Once I received the product and tried it on, it clearly was a faulty productI let Poshmark know and they denied my claimI will never use there service again
I put a ad on the site about my Gucci chocolate watch which was sent to the purchaser *** *** screen name *** which she received the watch which she never sent my money or watch back my phone had frozen so I was unable to print off the label but I did notify ma *** telling her I went to the post office & paid to get her watch to her in a timely matter three days which ma Leslie text me telling me she received the watch & she loved it & will be sending me the money which that was Aug 7-10-still never received either one my watch or my money
I recently sold some items through the app and when I shipped the package, I owed an additional $***I paid the difference but was confused and accidentally requested a second upgraded shipping label AFTER I had sent the packageI emailed the company right away and was just informed that they would not be refunding the additional shipping label, even though it wasn't usedI feel as though I'm being punished for making a mistakeI actually lost money with this transactionWhen Support did email me back, I was essentially told "too bad" and offered a $* credit when I lost over $**I again contacted Customer Support after the company's *** page advised me to but they have not responded and are ignoring my comments
Purchase something online from this company from an individual sellerSeller never responded to me within the 7-Day grace periodEmailed Poshmark to let them know I wanted them to refund my money after the day graceWas outI have emailed them several times and keep getting computer generated emails back from themI have made it very clear I need to speak to them to correct this problem since it is still not taken care of and all I keep getting is computer generated emails with no solution whatsoever I just want my money back
On 10/9/I made a purchase for a pair of boots for $(rounded)The money was debited from my account straight awayThe seller and Poshmark took forever to get back to me and had non-shipment of the productI requested that the order be canceled - it two emails over two days to get a response and even though they had my moneyThey still had me cancel the item and as of today I still have not received a refund on paymentTen days they have had $without shipping a productTwo percent each day on $is around times ten is This is unacceptable
I have contacted this company several times regarding this complaintBut unfortunately been ignoredAm unable to login into my poshmark accountI tried several times including changing my passwordsHave not received any notice regarding any account violation, dispute, complaints or problems with my selling account on poshmarkI have 100% customer satisfaction ratingThis is a negative experience, because currently I have a balance in my account, unable to respond to customer's questions in my poshmark selling accountI will like a response from poshmark regarding this problem and why their login system is not allowing me to loginI want the payment balance in my accountIf poshmark decided to disable my selling account...they will need to allow me delete the business profile I created including all my pictures/ imagesThank you
I purchased a pair of Coach *** *** from on the Poshmark site from Posher *** July 22, in the amount of $The sandals were described as new never been wornWhen the shoes arrived Friday, July 28, or Saturday, July 29, I was away on business trip in Phoenix, AZI arrived home late Tuesday evening August 1, I was able to inspect the shoes and reached out to Poshmark the sandals in fact had been worn and were dirty where you slide your feet into and also the sole of the shoePoshmark then informed me that there was nothing that can be done although I explained my circumstance and was unable to get back with them within their specified time frameI then proceeded to rate the Posher *** with a one star review it was then she decided to send me a message (our conversation is visible on the Poshmark website)*** proceeded to tell me that if I did not like the shoe to send back which I did to the Blufton, SC address loca
In September of 2018, my year old son purchased a watch from a sellerOnce the watch arrived, my son took it to a jeweler to make sure it was authentic, like the seller claimed it was and it was notIn addition to not being authentic, the watch had physical damage on itMy son then filed for a return and poshmark granted it to himWe shipped the watch back to the seller using a shipping label we purchased because it had to be there quicker than the poshmark label would allowI emailed all of the tracking information to poshmark and they assured me that they received it and my son would be refundedAfter a few days, I received a phone call from UPS stating that the seller had not included an aptnumber on his address and that the package would be returned to usI immediately let poshmark know and they requested that once the package was back in my possession I ship it directly to their headquarters and sent me a label to do that withOnce the package arrived, I immediately p
Sold an authentic *** travel backpack worth $*** for only $***Shipped it out to buyer thru PoshmarkBuyer received the bag and never released the payment, and submitted a claim to Poshmark about it not being authenticPoshmark did not respond to my emails or give me any information for over a week! They never showed me what pics the buyer was submitting to themWhen I told another buyer that I would not sell to them because of what Poshmark was doing, publicly on my page, Poshmark then suspended my accountI can no longer see anything, they are not responding to my emails, the buyer still has my bag, and I have not been paid by PoshmarkI have sent several emails with pics of my bag and asking them to please respondThe buyer actually lives in my city and was seen wearing my bag around town thanks to Poshmark! Horrible! I don't even know what bag will be sent back or if it is destroyed now!
Poshmark is a buy sell platform that takes 20% off the top of all transactionsI've been utilizing this business in some way since about last JanuaryRecently I sold s pair of k vintage earringsIt took me a moment to ship because they had gone missingOnce I was in possession of them again I shippedThey never arrivedThe post office had coincidentally not scanned for trackingI emailed poshmark more times than I can rememberI kept getting generic responses about my user name and s tracking numberMy username is IN THE EMAILBecause it comes directly from my account...the tracking number isn't pulling but I sent it several timesFinally I get an email saying that the address didn't match the buyersI'm the screenshot of my receipt , at the bottom, is a number that directly links back to poshmarkI also have record of all labels in my assistantIt took me about minutes to figure out where they had gone from that pointPoshmark had access to that information the ent
This company is very careless about communicating with you on issues with your sellAs a seller you have zero protection and if something happens you have to wait weeks to get a responseThey send an automotive message saying that they will response as soon as hours but that is not the caseA lot of the times you are waiting weeks many even months to get a response and by then the issue doesn’t even matter anymoreThey lack communication and just don’t care as a companyThey also make huge mistakesI had a friend who sold a very experience bag and shipped it out the same day only for Poshmark to cancel the order next day and tell her not to ship it out when *** already had the shipmentShe has yet to hear anything back about her bagHorrible customer service
Complaint:***I am rejecting this response because:Poshmark falls back on this "unsupported" item claim when something goes wrong to avoid responsibility but has yet to address any of my questions or concerns--Like why they waited hours to cancel an unverified order that had been shipped several hours prior when they had flagged other orders almost instantly for unverified payment/addressAdditionally, Poshmark claims that the sale of Apple Watches is prohibited and yet they happily collected 20% from the sales of more than a hundred (there are A LOT more, I just stopped counting) and there are many currently listed for saleWhy? Because it is much more of a fashion accessory than just an "electronic"
I was told that I would have to wait two weeks for my package to be returned by the USPS, well two weeks have passed--no earnings, and my watch is still missingPoshmark has done nothing to be helpful and has used canned responses to address my concernsThis is unacceptable.Sincerely,Deanna***
Initial Business Response /* (1000, 5, 2014/11/25) */
We take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experience and feel protectedWe have added $in Posh Credits to *** account for this experience
My account was suspended due to a “counterfeit” listing of Swarovski crystalsI provided Poshmark with the receipt of the Swarovski crystals (which are 100% authentic) and they emailed and apologized and put my listing back up for saleHowever- my account is still suspended- I can’t buy, sell, comment, postI’m being punished for a crime I DID NOT commit
I placed an object up for sale on their website detailing the exact wear of the itemThe item was worn once and had been in storageIt sold and the company does not give returns since it’s based on consignmentI had purchased items that didn’t fit and weren’t given a returnThe buyer was granted a return and it’s advertisement
a product I purchased was not delivered in a timely manner as promised and when the product was delivered several days after agreement it was not correct color and delivered in used packaging which questions if product was new like stated I have made several attempts to contact poshmark but they only reply with the same prewritten email stating they will contact me and they don'tThey have allowed my return time to pass because they do not respondThe product arrived in a used ziplock bag and the envelope used bandaids to seal it disgusting!!!! I have photos which I sent to Poshmark and the original packaging! I also have all my emails sent to poshmark and the seller which establishes my timeframe also poshmark does not have a customer support telephone number
I have a charge on my bank account for $*** from this company and I did not make itI had never heard of them until nowI contacted my bank but they can't do a charge back until?I have exhausted all of my available actionsI emailed them, I messaged them on Facebook, I posted on their *** page, and all I get back are automated repliesThey dont have phone supportI want my money back that I never spent in the first place but can't get any help from this company!
Poshmark; negative experience, coach bag ordered didn't even look like a real coach bag, it smelled, was overpricedOh well, stupid me ,will NEVER shop there again
Company in question stated a return policy as "must be disputed within hours of purchase," then after customer (self) contacted company in question within HOURS of receiving merchandise (Dansko multicolor clogs in size but what was actually delivered were Dansko black clogs in smaller size - both the wrong color and wrong size) delayed their response then changed the status of package to “Delivered” so that customer (myself) could not request a return or dispute/determine recourse even though seller agreed publicly that the item was indeed the wrong item and wrong sized itemSeller everydayweplay stated publicly that item was indeed the wrong itemEven so, Poshmark did not contact me and denied the claim after everydayweplay stated this publiclyThis is exceedingly poor customer service and directly violates Poshmark's stated return/dispute policy
I recently purchased two blouses from a sellerShe listed them as regular blouses, and since Poshmark has many different categories of tops (i.ecrop tops, button downs, camisoles, sweatshirts, etc), I took this to mean these were blouses with nothing out of the ordinary about themThe pictures also showed nothing out of the ordinaryI submitted an offer to the seller and she accepted
Upon receiving these blouses, it was quickly discovered that these items are CROP TOPS, and not blousesI immediately opened up a case with Poshmark, seeing as I ordered regular blouses out of the blouse section and not crop tops out of the crop top sectionI was told that I should have asked for measurements ahead of time, and that it was clearly a fit issue instead of the seller misrepresenting the item
Poshmark has categories for a reason, and I was not interested in crop topsThe seller marked them as blouses and did not provide any additional informationI should not have to ask for the length of every shirt seeing as there IS a section for CROP TOPS, and all items that fall into that length should be listed there or they are misrepresenting the items
Poshmark now refuses to refund my money, and continues to tell me that it's clearly a sizing issue and not a misrepresentation of these crop tops as regular blouses despite the fact that I've sent them pictures, measurements, etc
I ordered a pair of shoes which were marked Once I received the product and tried it on, it clearly was a faulty productI let Poshmark know and they denied my claimI will never use there service again
I put a ad on the site about my Gucci chocolate watch which was sent to the purchaser *** *** screen name *** which she received the watch which she never sent my money or watch back my phone had frozen so I was unable to print off the label but I did notify ma *** telling her I went to the post office & paid to get her watch to her in a timely matter three days which ma Leslie text me telling me she received the watch & she loved it & will be sending me the money which that was Aug 7-10-still never received either one my watch or my money
I recently sold some items through the app and when I shipped the package, I owed an additional $***I paid the difference but was confused and accidentally requested a second upgraded shipping label AFTER I had sent the packageI emailed the company right away and was just informed that they would not be refunding the additional shipping label, even though it wasn't usedI feel as though I'm being punished for making a mistakeI actually lost money with this transactionWhen Support did email me back, I was essentially told "too bad" and offered a $* credit when I lost over $**I again contacted Customer Support after the company's *** page advised me to but they have not responded and are ignoring my comments
Purchase something online from this company from an individual sellerSeller never responded to me within the 7-Day grace periodEmailed Poshmark to let them know I wanted them to refund my money after the day graceWas outI have emailed them several times and keep getting computer generated emails back from themI have made it very clear I need to speak to them to correct this problem since it is still not taken care of and all I keep getting is computer generated emails with no solution whatsoever I just want my money back
On 10/9/I made a purchase for a pair of boots for $(rounded)The money was debited from my account straight awayThe seller and Poshmark took forever to get back to me and had non-shipment of the productI requested that the order be canceled - it two emails over two days to get a response and even though they had my moneyThey still had me cancel the item and as of today I still have not received a refund on paymentTen days they have had $without shipping a productTwo percent each day on $is around times ten is This is unacceptable
I have contacted this company several times regarding this complaintBut unfortunately been ignoredAm unable to login into my poshmark accountI tried several times including changing my passwordsHave not received any notice regarding any account violation, dispute, complaints or problems with my selling account on poshmarkI have 100% customer satisfaction ratingThis is a negative experience, because currently I have a balance in my account, unable to respond to customer's questions in my poshmark selling accountI will like a response from poshmark regarding this problem and why their login system is not allowing me to loginI want the payment balance in my accountIf poshmark decided to disable my selling account...they will need to allow me delete the business profile I created including all my pictures/ imagesThank you
I purchased a pair of Coach *** *** from on the Poshmark site from Posher *** July 22, in the amount of $The sandals were described as new never been wornWhen the shoes arrived Friday, July 28, or Saturday, July 29, I was away on business trip in Phoenix, AZI arrived home late Tuesday evening August 1, I was able to inspect the shoes and reached out to Poshmark the sandals in fact had been worn and were dirty where you slide your feet into and also the sole of the shoePoshmark then informed me that there was nothing that can be done although I explained my circumstance and was unable to get back with them within their specified time frameI then proceeded to rate the Posher *** with a one star review it was then she decided to send me a message (our conversation is visible on the Poshmark website)*** proceeded to tell me that if I did not like the shoe to send back which I did to the Blufton, SC address loca
In September of 2018, my year old son purchased a watch from a sellerOnce the watch arrived, my son took it to a jeweler to make sure it was authentic, like the seller claimed it was and it was notIn addition to not being authentic, the watch had physical damage on itMy son then filed for a return and poshmark granted it to himWe shipped the watch back to the seller using a shipping label we purchased because it had to be there quicker than the poshmark label would allowI emailed all of the tracking information to poshmark and they assured me that they received it and my son would be refundedAfter a few days, I received a phone call from UPS stating that the seller had not included an aptnumber on his address and that the package would be returned to usI immediately let poshmark know and they requested that once the package was back in my possession I ship it directly to their headquarters and sent me a label to do that withOnce the package arrived, I immediately p
Sold an authentic *** travel backpack worth $*** for only $***Shipped it out to buyer thru PoshmarkBuyer received the bag and never released the payment, and submitted a claim to Poshmark about it not being authenticPoshmark did not respond to my emails or give me any information for over a week! They never showed me what pics the buyer was submitting to themWhen I told another buyer that I would not sell to them because of what Poshmark was doing, publicly on my page, Poshmark then suspended my accountI can no longer see anything, they are not responding to my emails, the buyer still has my bag, and I have not been paid by PoshmarkI have sent several emails with pics of my bag and asking them to please respondThe buyer actually lives in my city and was seen wearing my bag around town thanks to Poshmark! Horrible! I don't even know what bag will be sent back or if it is destroyed now!
Poshmark is a buy sell platform that takes 20% off the top of all transactionsI've been utilizing this business in some way since about last JanuaryRecently I sold s pair of k vintage earringsIt took me a moment to ship because they had gone missingOnce I was in possession of them again I shippedThey never arrivedThe post office had coincidentally not scanned for trackingI emailed poshmark more times than I can rememberI kept getting generic responses about my user name and s tracking numberMy username is IN THE EMAILBecause it comes directly from my account...the tracking number isn't pulling but I sent it several timesFinally I get an email saying that the address didn't match the buyersI'm the screenshot of my receipt , at the bottom, is a number that directly links back to poshmarkI also have record of all labels in my assistantIt took me about minutes to figure out where they had gone from that pointPoshmark had access to that information the ent
This company is very careless about communicating with you on issues with your sellAs a seller you have zero protection and if something happens you have to wait weeks to get a responseThey send an automotive message saying that they will response as soon as hours but that is not the caseA lot of the times you are waiting weeks many even months to get a response and by then the issue doesn’t even matter anymoreThey lack communication and just don’t care as a companyThey also make huge mistakesI had a friend who sold a very experience bag and shipped it out the same day only for Poshmark to cancel the order next day and tell her not to ship it out when *** already had the shipmentShe has yet to hear anything back about her bagHorrible customer service
Complaint:***I am rejecting this response because:Poshmark falls back on this "unsupported" item claim when something goes wrong to avoid responsibility but has yet to address any of my questions or concerns--Like why they waited hours to cancel an unverified order that had been shipped several hours prior when they had flagged other orders almost instantly for unverified payment/addressAdditionally, Poshmark claims that the sale of Apple Watches is prohibited and yet they happily collected 20% from the sales of more than a hundred (there are A LOT more, I just stopped counting) and there are many currently listed for saleWhy? Because it is much more of a fashion accessory than just an "electronic"
I was told that I would have to wait two weeks for my package to be returned by the USPS, well two weeks have passed--no earnings, and my watch is still missingPoshmark has done nothing to be helpful and has used canned responses to address my concernsThis is unacceptable.Sincerely,Deanna***
Initial Business Response /* (1000, 5, 2014/11/25) */
We take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experience and feel protectedWe have added $in Posh Credits to *** account for this experience
My account was suspended due to a “counterfeit” listing of Swarovski crystalsI provided Poshmark with the receipt of the Swarovski crystals (which are 100% authentic) and they emailed and apologized and put my listing back up for saleHowever- my account is still suspended- I can’t buy, sell, comment, postI’m being punished for a crime I DID NOT commit
I placed an object up for sale on their website detailing the exact wear of the itemThe item was worn once and had been in storageIt sold and the company does not give returns since it’s based on consignmentI had purchased items that didn’t fit and weren’t given a returnThe buyer was granted a return and it’s advertisement
a product I purchased was not delivered in a timely manner as promised and when the product was delivered several days after agreement it was not correct color and delivered in used packaging which questions if product was new like stated I have made several attempts to contact poshmark but they only reply with the same prewritten email stating they will contact me and they don'tThey have allowed my return time to pass because they do not respondThe product arrived in a used ziplock bag and the envelope used bandaids to seal it disgusting!!!! I have photos which I sent to Poshmark and the original packaging! I also have all my emails sent to poshmark and the seller which establishes my timeframe also poshmark does not have a customer support telephone number