Initial Business Response /* (1000, 5, 2014/10/16) */
A conclusion has been reached and we are happy to say that the seller has considered this matter resolved
Initial Consumer Rebuttal /* (2000, 7, 2014/10/17) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
As mentioned previously, the item size is as stated in the listingTherefore our team was forced to deny the caseAll sizes may vary depending on the brand and fitAs a result, the item may feel smaller to one user but different to anotherWe strongly recommend users ask for exact measurements before purchasingFor this reason, we consider the case closed
In September of 2018, my year old son purchased a watch from a sellerOnce the watch arrived, my son took it to a jeweler to make sure it was authentic, like the seller claimed it was and it was notIn addition to not being authentic, the watch had physical damage on itMy son then filed for a return and poshmark granted it to himWe shipped the watch back to the seller using a shipping label we purchased because it had to be there quicker than the poshmark label would allowI emailed all of the tracking information to poshmark and they assured me that they received it and my son would be refundedAfter a few days, I received a phone call from UPS stating that the seller had not included an aptnumber on his address and that the package would be returned to usI immediately let poshmark know and they requested that once the package was back in my possession I ship it directly to their headquarters and sent me a label to do that withOnce the package arrived, I immediately p
I purchased boots advertised as *** boots, new in boxThe pictures were professional and not if the product deliveredUpon receipt I noticed the box is different from other shoe boxes because there was no bar code, description, name ***, color, or anything typically on the side of a shoe boxThe box lid has *** written on itI opened them and there were generic tags attached to the zipper of both boys that said Wide CalfPacking materials in the boots were there but no other card or information about care or anythingThe boots were stamped on the inside with the *** name and other information I cannot read because the ink is smearedThe top of the foot of each boot has a white cross scratched into the faux suede probably from previously being folded our something--it was not part of the lookThere was a sticky glue-like substance on the right top of for boot that I tried to scratch off to no availI cannot justify the $I spent for them when they
Poshmark .allowed a buyer to return a pair of shoes, claiming that they are counterfeitThey asked me for proof of the authenticity, which I provided - rather than doing a proper analysis they just allowed the returnI pay a fee to Poshmark with the expectation that they treat me in a fair manner - but it appears they hire incompetent individuals who do not do any type of critical thinking when solving disputesMy complain involves the following: By making this claim they have perpetuated the buyer's claim that I am selling counterfeit merchandise and therefore defamed meThey have cost me the price of shipping materials and my time They have charged me for a service which they are not providing I tried contacting Poshmark via email and via the phone application and have not heard back in more than a week
I purchased a wallet from a seller on Poshmark.com and never received any response or purchaseI discovered seller is inactive and hasn’t been using thier accountI informed Poshmark but nothing was done and nine days passed before I could cancel my orderAfter cancelling order I should if automatically received a refund if back to my balance, but it was never refundedI’ve sent Poshmark support at least six emails regarding this but nothing has been done and it’s been three days
I purchased A I phone from seller " *** "
No product and the Poshmark allows him to block my messages so he can scam other customersFurthermore each time I see this scammer trying to sell the same product to others Poshmark protects the seller by not allowing me to warn them Poshmark will not allow me to warn the public about Seller *** I believe because they receive 20% of sales Any questions ***
I bought an item that was not as describedI filed a case, provided the pictures asked and Poshmark rejected my claimThey allowed to the seller to bully me on the same case form which was on their guidelinesI did everything they asked and got no whereI was willing to send everything back at my cost but they rejected based on guidelines that are not stated on there websiteThe seller was one of their top sellers so they treated me unfair and allowed the seller to get away with this
I ordered a pair of shoesI ordered a I received an left and a rightI’ve contacted the seller for a refund and have gotten no responseI would like a refund
I placed a bid on *** on 08/14/for the Christian Dior Atelier Joggers in the amount of $which was acceptedThey were advertised as brand new and authenticI received the item on Saturday, August 25, To verify they were authentic on my own I took them to the Dior Store in New York City on Sunday, August 26, which the address is Greene St, New York, NY The fashion specialist Andrew Rivera verified that the Christian Dior Atelier Joggers indeed were a cheap knock off and compared it with the authentic jogger jacket which goes to the pants which I had purchased from ***Per poshmark's policy they advertise they give full refund for items not authenticOn Sunday, August 26, I reported this to poshmark via emailThey wrote back they authenticated the item with a 3rd party and told me I could rest assure the joggers were indeed authentic stating the Dior Store specialist has limited knowledge of their own product which they s
I open an account ( ***) with Poshmark and I did a few purchases without any complainMy mother ( ***) and my sister ( ***) open an account too because they saw my good experience with themA few weeks after I was trying to do a purchase an I couldn'tI contact Poshmark customer services and they told me that the issue was that I have more than one accountI don't have and I never had more than one accountI tell them that I don't and they request me to send them an photo ID from me and my sisterI send them a photo of my passport and my sister's and they told me that they will only accept a drivers licenseI do have a drivers license but my sister doesn'tI explain that to them and they didn't accept our documentsOn *** I close my account to avoid any other issue with this company but this week my mother was trying to use her account and they keep telling her that she have more that one account and don't allow her to use her accountPoshmark keep say
I ordered a Halloween shirt from Poshmark’s site on 10/14/I was contacted by the seller a few days after it had been ordered and shipped that she had swapped my purchase with another buyer’s order by mistakeI received the wrong order on 10/18/I contacted Poshmark through the website and was sent instructions to mail the package to the correct buyer with the priority mail label they sent me through emailThe other buyer was supposed to mail my correct order to meI never received itThe buyer I mailed the package to received hers on 10/26/per the USPS tracking numberI contacted Poshmark again on 10/27/and 10/29/after I communicated with the seller and found out the seller had received my order in the mail because the other buyer was never given instructions by Poshmark to mail it to me insteadDue to the delay in delivery, I decided to cancel my order since I would not have it in time for HalloweenI was not able to cancel the order on the site because the canc
I sold an item that was returned by the buyer because of "undisclosed stains"When I received the returned item back, it was damaged and missing an item that was sent out with the initial orderThe items I sent to the buyer were: "Coach" brand duffle bag with small accessory bag, "Coach" brand gift bag, "Coach" brand gift box, "Coach" brand tissue paper for the gift bagThe items returned damaged are, "Coach" brand duffle bag- there is a hole in the exterior materialThis hole was not there when it was shippedMy photos in the advertisement for sale on poshmarks web site show that there was no hole before it was sent to the buyerThe "Coach" brand gift box had been torn on one side and is now unusable!! Item missing from the return: "Coach" brand gift bagWas not returned to meI followed Poshmark's policy and immediately contacted them when I received the returnTheir policy is that they will not refund the buyer if there is an issue with the returnPoshmark has already refu
Poshmark is an app used to sell almost anything you could think ofItems are posted, after a sale is made the money from the buyer is immediately taken by Poshmark and held until the transaction is completeWhatever the item sells for, Poshmark takes about 5% of the sellers earningsThe seller ships the item to the buyer with the shipping label emailed by PoshUpon delivery, the buyer has three days to accept the itemI have sold and purchased many times on PoshmarkI actually sell more than I buyOne of my last transactions, I have not received my payment forI thought that it was a shipment issue but when I tracked the item (shoes) on the usps website and it says that it was delivered by agent to the recipientOn Poshmark, the tracking information also says delivered by agent but the status says in transitI reached out to the buyer, he did not respond leading me to believe that this was a scamI also emailed Poshmark twice and I have not heard anything back from them besi
I purchased an item from a seller on PoshmarkPrior to purchase I asked this seller if the item was made of flannelThe seller responded yes, I proceeded with the transactionWhat I received was a cheap homemade shirt, with NO tag labeling the material and the material was clearly NOT flannelPoshmark requires all returns/refunds be processed through their customer supportI immediately filed a claim, which was deniedI inquired why I was denied, was asked to prove further information and was asked multiple times for more pictures and I complied with all requestsPoshmark continued to deny the claim more times stating the seller did not say the item was flannel, even with provided listing and screenshots of the conversation asking the seller such PRIOR to purchase
This company is a cesspool of scam artists, and POSHMARK does nothing about itIn fact they take 20% off the top and when any issue arises they always settle with the buyer, which makes no sense! I sold a Louis Vuitton bag and the lady claimed it was a different bag then advertised, but it was the exact same item and could be verified by the date code! Another case of buyers remorse and POSH stood behind the buyer and not their star seller that has been with them for yearsThey allowed another buyer to return a Duffle because she started it was brown, when it's clearly a purple bag! All photos represented that, yet they refunded her moneyAnother lady said the bag she bought was too small and didn't pay attention to dimensions in the listing and again POSHMARK refunded her moneyIt's a big waste of time and energy trying to sell on this site!!! BEWARE AT ALL COSTS!!
Posh involves some very shady practices, they say the confirm authenticity but never have the item shipped to confirm the accusation of the buyer, this is complaint #1, I will be submitting another complaint as I was wronged in another transactionOn this issue I sold an item that the buyer said was not "authentic" (a shirt), I did not list the shirt as "authentic", I simply said it was a Harley Davidson shirt as I cannot guarantee if I buy the shirt it is authentic nor is it my responsibility if the listing does not say anything about authenticity, the burden of proof is on the buyer to prove it is not authentic, all they did was make the claim, Posh did not have the item sent to them for authentication as their terms and conditions say they do they just allowed the return and gave me a black mark as a sellerI get an email saying they "show my item was returned" so they gave the lying buyer their money back, a week ago I emailed Posh and informed them I did not get the item, if the
Initial Business Response /* (1000, 5, 2016/01/27) */
According to our customer support team, they have assisted this user in their inquiry
As we are unable to determine whether or not the user account was hacked and the item has been shipped - we were forced to deny the return's caseWe
recommend that the user list the item in their closet to resell
Due to this, we consider the case resolved
Poshmark has a guarantee policy on a person receiving a product as advertisedI purchased an item and the measurements were not mentioned in the listingUpon receiving the item I immediately noticed that they did not fit correctlyI filed a casePoshmark asked for photos to prove my caseI submitted the photosA few days later Poshmark asked for additional photos which I then providedI made an additional comment on the case and I sent an email to supportA few days later my return was denied stating that I had not sent in the second set of requested photosI sent an email to customer service of the photos sent with the time stamp showing that I had sent them in a timely mannerI have not heard anything form PoshmarkPoshmark has a guarantee policy, and I feel that u was mistreated in this matterI did everything asked of me, and was deniedAll I want is to be refunded the amount of the item I bought and I will send the item backI did not want any of this hassleI hope
I honestly couldn’t even decide what my biggest complaint is with this companyLet’s start with what happenedIt’s simple, I ordered something off Poshmark and it never arrived- although it said it was “delivered”, I never got itAccording to Poshmark’s policy you are and I quote directly from their website “protected every time you make a purchase on Poshmark”The Poshmark website continues to say this about their policy: According to Poshmark*** What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic If no claim is made within days of delivery, payment will be automatically released to the sellerOnce payment has been released, all sales are final and no refunds will be providedWhat is not covered Item does not fit / changed mind If the item is just not your style or does not fit you, we unfortunately cannot ac
Initial Business Response /* (1000, 5, 2014/10/16) */
A conclusion has been reached and we are happy to say that the seller has considered this matter resolved
Initial Consumer Rebuttal /* (2000, 7, 2014/10/17) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
As mentioned previously, the item size is as stated in the listingTherefore our team was forced to deny the caseAll sizes may vary depending on the brand and fitAs a result, the item may feel smaller to one user but different to anotherWe strongly recommend users ask for exact measurements before purchasingFor this reason, we consider the case closed
In September of 2018, my year old son purchased a watch from a sellerOnce the watch arrived, my son took it to a jeweler to make sure it was authentic, like the seller claimed it was and it was notIn addition to not being authentic, the watch had physical damage on itMy son then filed for a return and poshmark granted it to himWe shipped the watch back to the seller using a shipping label we purchased because it had to be there quicker than the poshmark label would allowI emailed all of the tracking information to poshmark and they assured me that they received it and my son would be refundedAfter a few days, I received a phone call from UPS stating that the seller had not included an aptnumber on his address and that the package would be returned to usI immediately let poshmark know and they requested that once the package was back in my possession I ship it directly to their headquarters and sent me a label to do that withOnce the package arrived, I immediately p
I purchased boots advertised as *** boots, new in boxThe pictures were professional and not if the product deliveredUpon receipt I noticed the box is different from other shoe boxes because there was no bar code, description, name ***, color, or anything typically on the side of a shoe boxThe box lid has *** written on itI opened them and there were generic tags attached to the zipper of both boys that said Wide CalfPacking materials in the boots were there but no other card or information about care or anythingThe boots were stamped on the inside with the *** name and other information I cannot read because the ink is smearedThe top of the foot of each boot has a white cross scratched into the faux suede probably from previously being folded our something--it was not part of the lookThere was a sticky glue-like substance on the right top of for boot that I tried to scratch off to no availI cannot justify the $I spent for them when they
Poshmark .allowed a buyer to return a pair of shoes, claiming that they are counterfeitThey asked me for proof of the authenticity, which I provided - rather than doing a proper analysis they just allowed the returnI pay a fee to Poshmark with the expectation that they treat me in a fair manner - but it appears they hire incompetent individuals who do not do any type of critical thinking when solving disputesMy complain involves the following: By making this claim they have perpetuated the buyer's claim that I am selling counterfeit merchandise and therefore defamed meThey have cost me the price of shipping materials and my time They have charged me for a service which they are not providing I tried contacting Poshmark via email and via the phone application and have not heard back in more than a week
I purchased a wallet from a seller on Poshmark.com and never received any response or purchaseI discovered seller is inactive and hasn’t been using thier accountI informed Poshmark but nothing was done and nine days passed before I could cancel my orderAfter cancelling order I should if automatically received a refund if back to my balance, but it was never refundedI’ve sent Poshmark support at least six emails regarding this but nothing has been done and it’s been three days
I purchased A I phone from seller " *** "
No product and the Poshmark allows him to block my messages so he can scam other customersFurthermore each time I see this scammer trying to sell the same product to others Poshmark protects the seller by not allowing me to warn them Poshmark will not allow me to warn the public about Seller *** I believe because they receive 20% of sales Any questions ***
I bought an item that was not as describedI filed a case, provided the pictures asked and Poshmark rejected my claimThey allowed to the seller to bully me on the same case form which was on their guidelinesI did everything they asked and got no whereI was willing to send everything back at my cost but they rejected based on guidelines that are not stated on there websiteThe seller was one of their top sellers so they treated me unfair and allowed the seller to get away with this
I ordered a pair of shoesI ordered a I received an left and a rightI’ve contacted the seller for a refund and have gotten no responseI would like a refund
I placed a bid on *** on 08/14/for the Christian Dior Atelier Joggers in the amount of $which was acceptedThey were advertised as brand new and authenticI received the item on Saturday, August 25, To verify they were authentic on my own I took them to the Dior Store in New York City on Sunday, August 26, which the address is Greene St, New York, NY The fashion specialist Andrew Rivera verified that the Christian Dior Atelier Joggers indeed were a cheap knock off and compared it with the authentic jogger jacket which goes to the pants which I had purchased from ***Per poshmark's policy they advertise they give full refund for items not authenticOn Sunday, August 26, I reported this to poshmark via emailThey wrote back they authenticated the item with a 3rd party and told me I could rest assure the joggers were indeed authentic stating the Dior Store specialist has limited knowledge of their own product which they s
I open an account ( ***) with Poshmark and I did a few purchases without any complainMy mother ( ***) and my sister ( ***) open an account too because they saw my good experience with themA few weeks after I was trying to do a purchase an I couldn'tI contact Poshmark customer services and they told me that the issue was that I have more than one accountI don't have and I never had more than one accountI tell them that I don't and they request me to send them an photo ID from me and my sisterI send them a photo of my passport and my sister's and they told me that they will only accept a drivers licenseI do have a drivers license but my sister doesn'tI explain that to them and they didn't accept our documentsOn *** I close my account to avoid any other issue with this company but this week my mother was trying to use her account and they keep telling her that she have more that one account and don't allow her to use her accountPoshmark keep say
I ordered a Halloween shirt from Poshmark’s site on 10/14/I was contacted by the seller a few days after it had been ordered and shipped that she had swapped my purchase with another buyer’s order by mistakeI received the wrong order on 10/18/I contacted Poshmark through the website and was sent instructions to mail the package to the correct buyer with the priority mail label they sent me through emailThe other buyer was supposed to mail my correct order to meI never received itThe buyer I mailed the package to received hers on 10/26/per the USPS tracking numberI contacted Poshmark again on 10/27/and 10/29/after I communicated with the seller and found out the seller had received my order in the mail because the other buyer was never given instructions by Poshmark to mail it to me insteadDue to the delay in delivery, I decided to cancel my order since I would not have it in time for HalloweenI was not able to cancel the order on the site because the canc
I sold an item that was returned by the buyer because of "undisclosed stains"When I received the returned item back, it was damaged and missing an item that was sent out with the initial orderThe items I sent to the buyer were: "Coach" brand duffle bag with small accessory bag, "Coach" brand gift bag, "Coach" brand gift box, "Coach" brand tissue paper for the gift bagThe items returned damaged are, "Coach" brand duffle bag- there is a hole in the exterior materialThis hole was not there when it was shippedMy photos in the advertisement for sale on poshmarks web site show that there was no hole before it was sent to the buyerThe "Coach" brand gift box had been torn on one side and is now unusable!! Item missing from the return: "Coach" brand gift bagWas not returned to meI followed Poshmark's policy and immediately contacted them when I received the returnTheir policy is that they will not refund the buyer if there is an issue with the returnPoshmark has already refu
Poshmark is an app used to sell almost anything you could think ofItems are posted, after a sale is made the money from the buyer is immediately taken by Poshmark and held until the transaction is completeWhatever the item sells for, Poshmark takes about 5% of the sellers earningsThe seller ships the item to the buyer with the shipping label emailed by PoshUpon delivery, the buyer has three days to accept the itemI have sold and purchased many times on PoshmarkI actually sell more than I buyOne of my last transactions, I have not received my payment forI thought that it was a shipment issue but when I tracked the item (shoes) on the usps website and it says that it was delivered by agent to the recipientOn Poshmark, the tracking information also says delivered by agent but the status says in transitI reached out to the buyer, he did not respond leading me to believe that this was a scamI also emailed Poshmark twice and I have not heard anything back from them besi
I purchased an item from a seller on PoshmarkPrior to purchase I asked this seller if the item was made of flannelThe seller responded yes, I proceeded with the transactionWhat I received was a cheap homemade shirt, with NO tag labeling the material and the material was clearly NOT flannelPoshmark requires all returns/refunds be processed through their customer supportI immediately filed a claim, which was deniedI inquired why I was denied, was asked to prove further information and was asked multiple times for more pictures and I complied with all requestsPoshmark continued to deny the claim more times stating the seller did not say the item was flannel, even with provided listing and screenshots of the conversation asking the seller such PRIOR to purchase
This company is a cesspool of scam artists, and POSHMARK does nothing about itIn fact they take 20% off the top and when any issue arises they always settle with the buyer, which makes no sense! I sold a Louis Vuitton bag and the lady claimed it was a different bag then advertised, but it was the exact same item and could be verified by the date code! Another case of buyers remorse and POSH stood behind the buyer and not their star seller that has been with them for yearsThey allowed another buyer to return a Duffle because she started it was brown, when it's clearly a purple bag! All photos represented that, yet they refunded her moneyAnother lady said the bag she bought was too small and didn't pay attention to dimensions in the listing and again POSHMARK refunded her moneyIt's a big waste of time and energy trying to sell on this site!!! BEWARE AT ALL COSTS!!
Posh involves some very shady practices, they say the confirm authenticity but never have the item shipped to confirm the accusation of the buyer, this is complaint #1, I will be submitting another complaint as I was wronged in another transactionOn this issue I sold an item that the buyer said was not "authentic" (a shirt), I did not list the shirt as "authentic", I simply said it was a Harley Davidson shirt as I cannot guarantee if I buy the shirt it is authentic nor is it my responsibility if the listing does not say anything about authenticity, the burden of proof is on the buyer to prove it is not authentic, all they did was make the claim, Posh did not have the item sent to them for authentication as their terms and conditions say they do they just allowed the return and gave me a black mark as a sellerI get an email saying they "show my item was returned" so they gave the lying buyer their money back, a week ago I emailed Posh and informed them I did not get the item, if the
Initial Business Response /* (1000, 5, 2016/01/27) */
According to our customer support team, they have assisted this user in their inquiry
As we are unable to determine whether or not the user account was hacked and the item has been shipped - we were forced to deny the return's caseWe
recommend that the user list the item in their closet to resell
Due to this, we consider the case resolved
Poshmark has a guarantee policy on a person receiving a product as advertisedI purchased an item and the measurements were not mentioned in the listingUpon receiving the item I immediately noticed that they did not fit correctlyI filed a casePoshmark asked for photos to prove my caseI submitted the photosA few days later Poshmark asked for additional photos which I then providedI made an additional comment on the case and I sent an email to supportA few days later my return was denied stating that I had not sent in the second set of requested photosI sent an email to customer service of the photos sent with the time stamp showing that I had sent them in a timely mannerI have not heard anything form PoshmarkPoshmark has a guarantee policy, and I feel that u was mistreated in this matterI did everything asked of me, and was deniedAll I want is to be refunded the amount of the item I bought and I will send the item backI did not want any of this hassleI hope
I honestly couldn’t even decide what my biggest complaint is with this companyLet’s start with what happenedIt’s simple, I ordered something off Poshmark and it never arrived- although it said it was “delivered”, I never got itAccording to Poshmark’s policy you are and I quote directly from their website “protected every time you make a purchase on Poshmark”The Poshmark website continues to say this about their policy: According to Poshmark*** What is covered If any of the following pertain to your order, please report the problem in the Poshmark app or website immediately: Undisclosed damage Incorrect or missing item Item not as described Item is not authentic If no claim is made within days of delivery, payment will be automatically released to the sellerOnce payment has been released, all sales are final and no refunds will be providedWhat is not covered Item does not fit / changed mind If the item is just not your style or does not fit you, we unfortunately cannot ac