Plexus Worldwide

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11178081, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Angelica V***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 11/13/had previously been refunded $This order has been refunded the remaining balance $today Please allow 5-business days for these funds to reflect back into the complainant’s bank account The complainant’s order [redacted] dated 11/13/was refunded $on 12/28/ It is not necessary to return these orders at this timeWe apologize for the delay Please let me know if you need anything further

Thank you for the opportunity to respond to this complaint My apologies for any confusion or frustration this has caused Our records indicate that a refund in the amount of $was processed on 3/14/14, please allow up to business hours for this to be reflected in your banking institution

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 11/13/had previously been refunded $This order has been refunded the remaining balance $todayPlease allow 5-business days for these funds to reflect back into the complainant’s bank accountThe complainant’s order [redacted] dated 11/13/was refunded $on 12/28/It is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s account has been reviewed and closed The complainant’s was promised by email [redacted] that their order would be refundedThe date of this email was 10/22/We apologize for the delayI have sent order to be refunded, $todayPlease allow 3-business days before these funds reflect into the complainant’s bank accountPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear Although the company did admit THEIR error and refund the cost of the product itself I never elected a "preferred customer option" enabling a direct debit on my account I did not place the order and the company are refusing to refund the shipping they charged me for an order I DID NOT placeI have sent them further emails showing them examples of where they have refunded the shipping costs they have charged to customers in my situation however they are continuously claiming this is not their policy They have since stopped responding to my emails Regards, [redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems change overI have reviewed the complainant’s accountThe complainant’s order [redacted] has been refunded today.The complaint’s account and any future orders have been canceledIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/8/The complainant’s order [redacted] dated 12/6/has been refunded, $The complainant’s order [redacted] dated 1/6/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.The complainant was replied to each of his emails the following;“Hello [redacted] ***,Customer [redacted] ,Thank you for your patienceWe are happy to assist you with your request.We are striving to do our best in accommodating our ambassadors' and customers’ requests during our computer systems change over.Your order [redacted] and the $charge has been canceledPlease allow 3-business days for these funds to reflect bank into your back accountYour account has been closed.If you should need anything further please let us know.”We have canceled your order and charge todayPlease allow three to five business days (Monday through Friday excluding holidays) for the bank to process this and the funds to reflect back into your back accountIf you should need anything further please let us know

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s order [redacted] dated 12/29/has been shipped with the tracking number [redacted] USPS.com currently reads an expected delivery date of 1/19/ We apologize for the delay The complainant’s order has also been copied with order [redacted] with no charges to the complainant for the requested compensation Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyI have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.The complainant created a preferred customer account and placed an order on 11/2/On 11/3/the complainant contacted our customer service to cancel the orderOur customer service advised the complainant how to return the orderThe complainant’s order [redacted] and $charge have now been canceled.The complainant’s account has been closedIf you should need anything further please let us know

Thank you for the opportunity to respond to this complaint Upon review of Ms [redacted] 's account, we have determined that she is entitled to a refund on the orders dated 4/12/and 5/12/ Please allow up to hours for the funds to be reflected on the credit card used in the original charges Please refuse the order dated 5/12/by writing 'Return to Sender' on the outside of the package and return to the post office Please be advised - we have not changed the Company name and/or address; Propay is one of our merchant accounts used to process credit card transactions

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s ambassador account has been closed We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant contacted our customer service department by email on 12/8/to request that future monthly auto shipments be canceledPlease see the attachedThe complainant’s order [redacted] dated 12/12/has been refunded, $The complainant’s order [redacted] dated 1/12/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policiesHowever we have made an exceptionto our policy and refunded the customer the requested $The complainant became a Customer with Plexus Worldwide on7/14/At this time the customer placed their order and was emailed thereturn policy for their customer account on 7/14/and 7/15/This Policy is to contact Plexus Worldwide Customer servicedirectly within days of deliveryPlexus Worldwide was contacted on9/17/to request a refund for the product delivered on 7/17/with USPStracking, [redacted] which is the 62nd dayYour customer account has been closed.If you should need anything further please let us know

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s order [redacted] was delivered 12/7/ with the tracking number [redacted] The complainant’s account has been closed.The complainant’s order [redacted] dated 11/26/has been refunded today, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to submit a second response to this complaintThe complainant’s order [redacted] was placed 3/5/This order’s shipping label was created 3/7/as the pervious tracking screen shot showedThe package was updated in transit to the destination on 3/8/We apologize for the delayPer the complainant’s request the shipping charge of $has been refundedPlease allow 5-business days for these refunds to reflect back into the complainant’s accountPlease let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some unexpected delaysThe complainant’s ambassador account has been reviewedThe complainant’s payment information and monthly auto-shipment have been removed from the account The complainant’s 10/10/order [redacted] will be refunded $ The complainant’s 11/9/ order [redacted] will be refunded $Please allow 5-business days for these funds to reflect into the complainant’s bank accountPlease keep the upcoming holiday in mind and that banks will not be open again until 11/30/It is not necessary to return the orderWe apologize for the delay in our responsePlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 12/18/was shipped with the tracking number [redacted] and delivered 12/22/In the interested of resolving this complaint the complainant’s order [redacted] dated 12/18/has been refunded, $The complainant submitted their request to cancel their ambassador account on 1/7/The complainant’s order [redacted] dated 1/18/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return these orders at this timeWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 2/8/has been refunded, $This order was refused with tracking number [redacted] and is still in transit to Plexus WorldwidePlease allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further