Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe second monthly auto shipment on the account has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account The complainant contacted our customer service department by email on 11/18/to request that future monthly auto shipments be canceled The complainant’s order [redacted] dated 11/23/has been refunded, $ The complainant’s order [redacted] dated 12/23/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return any further orders at this timeWe apologize for the delay Please let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

In the attached statement for my vibrant account you can clearly see that on 09/$was withdrawn by Plexus [redacted] ***)

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant’s orders [redacted] and [redacted] will be refunded per our preferred customer return policy minus the original shipping chargesPlease see attached return policiesThe complainant’s order [redacted] dated 2/28/will be refunded, $The complainant’s order [redacted] dated 3/28/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountWe apologize for the delaysPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Angela Riles

To whom it may concern; Thank you for the opportunity to respond to this complaintAfter a review of the complainant’s information we were able to determine that the complainant had agreed to the Ambassador Refund policy when they created their Plexus Ambassadorship on 2/4/Plexus Worldwide’s return policies can also be viewed at [redacted] Also please see the attachedPer the Plexus refund policy: Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant had placed an order for the Plexus Accelerator+ on 6/16/(Please see attachment.) Unfortunately they did not contact Plexus until 8/11/Since this refund request was outside of the allotted timeframe provided by Plexus Worldwide the complainant's request was deniedPlexus Worldwide takes all product concerns very seriouslyThe Plexus Quality team was established to document and evaluate all health concerns associated with our productsIf the complainant can provide sufficient documentation to substantiation their medical claims Plexus would be happy to reevaluate the refund decisionUntil the complainant provides documentation to substantiate their health claims Plexus Worldwide has decided that it is in the best interest of all parties to end our contractual agreement with the complainant Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 10/10/was refunded, $on 11/18/The complainant’s order [redacted] dated 11/6/was refunded $on 11/17/Please allow 5-business days for these funds to reflect back into the complainant’s bank account from the date that they were processedWe apologize for the delayPlease let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaintI have reviewed the account for the complainant and have found that this account was processed correctlyPlease review the following invoice for confirmation of our earlier statement The consumer was charged on 12/1/for her order that was processed and shipped via our distribution center, therefore it was unable to be canceled at that timeIf the customer is showing 12/3/as the charge date that is a reflection of her bank delay to post the charge and should not be indicative of an ability to cancel the transaction Our monthly qualification shipments are processed automatically upon the agreed date set by the AmbassadorOnce the order is downloaded on that date, we are unable to cancel or edit them as they are processed in a separate distribution centerThis has been made known to our Ambassadors, which is why we allow them 24/access to their business account to cancel orders without the necessity of telephonecommunication We apologize that the customer did not utilize this function that is available to her to avoid possible unwanted shipmentsUpon review of the account, we find that the order in question was refunded in the amount of $on January 2, This is the full product cost as stated in the Ambassador Return Policy.I have copied the Ambassador return policy belowSection 6.L.3Ambassadors:Ambassadors may return product for a full refund upon notifying Plexus customer service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in re-sellable conditionA refund will only be made after the product has been returned and verified to be in satisfactory conditionWe apologize for any inconvenience this may have caused the complainant however we do not refund shipping and handling on orders that are processed and shipped Our hours are 6am-6pm Arizona time and such we are open until 7pm in the complainant’s time zone giving the complainant a fair opportunity to contact us in order to stop the shipment from being processedAdditionally, all ambassadors have complete hour access to their back office online so that phone correspondence is not requiredThey also do not have to wait to cancel the automatic shipments as they have opportunity to do so at any time up to hours before their selected processing date

I am a plexus ambassadorFor the past weeks I have been trying to access my account online with no successThey offer help emails but we have sent emails regarding the issue with no response from the companyI have an auto ship which I have been trying to cancel and now it's showing up as a charge on my accountThe telephone number for the company is also inaccessibleThe help sites they give on their message are also inaccessibleI am facing tremendous frustrationThis whole experience is leaving a very bad feeling being involved with this company!

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe monthly auto shipment has been canceledThe account remains activeThe complainant’s order [redacted] dated 12/26/has been refunded, $The complainant was also refunded $for owed Pay Portal funds Please allow 5-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

We value our customers and thank you for the opportunity to address this complaintUpon review of the account stated the following was found The customer called in on May 20, to postpone her automatic shipment until June 14, On June 24, the customer called back in and thought that she had canceled her shipment and was not expecting it to be sent Our representative explained that she had only postponed the shipment with her last phone call and advised her of the steps to returning the order for a refundA refund was given on the order The customer requested to cancel the future automatic shipments however, changed her mind when informed that she would lose her Preferred Customer status if she did not have an automatic shipment in place In lieu of canceling the customer decided to postpone the shipment on more timeThe shipment at this point was scheduled to come out on July 24, On July 21, the customer emailed in to have her shipment postponed once againOur representative informed her it was already canceledUnfortunately, this was not the caseThe order did ship as scheduled The order has been refunded in full, including the shipping and processing, there is no need for the customer to return the products she may keep them with our sincere apologies for any inconvenience this situation may have caused If any further assistance is needed we may be contacted at ###-###-#### or**@ [redacted] .com Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s order [redacted] dated 3/15/has been refunded, $Per our preferred customer return policy this is minus the original shipping charge of $Please see the attachedHowever it is not necessary to return this order or original packaging at this timePlease allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s ambassador account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 3/11/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return this order at this time We apologize for the delay Please let me know if you need anything further

To whom it may concern; We have reviewed the information provided by the complainants and have been unable to identify any orders that successfully processed twice in November Attached is a screenshot of the complainants’ order history, and while there was a duplicate charge on 11/11/2015, you will see that order#shows as “deleted”, instead of showing as completedOrders that are “deleted” are orders that have been cancelled prior to the payment processing and the order reaching the fulfillment centerLooking a bit further into this order and we verified that there was no customer deposit number included on the orderThe customer deposit numbers is essentially a confirmation number provided when funds are received Attached you will find a screen shot of both orders from November These orders are identical, except the customer deposit number is missing from order # Lastly, we searched our merchant account against any credit cards that matched the last digits of the complainant's card, and were unable to find any duplicate chargesSince we are unable to confirm that any duplicate orders from the complainants’ account processed successfully we will not be able to issue any refundsIf the complainant is able to provide a valid bank statement showing any duplicate charges that processed we would be happy to reevaluate this requestPlease let me know if I can assist any further Thank you Please let me know if I can assist you with anything else

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 3/2/to request that future monthly auto shipments be canceledAny orders that processed after this date will be refunded in fullThis email also requested return authorization for the previous order placed on the accountThe complainant’s order [redacted] dated 3/2/will be refunded, $The complainant’s order [redacted] dated 2/2/will be refunded, $Please allow 5-business days for this to be processed and these funds to reflect back into the complainant’s bank accountIt is not necessary to return the orders at this timeWe apologize for the delaysPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant contacted our customer service department by email on 3/5/to request the day money back for their preferred customer accountPer this policy the complainant’s orders will be refunded minus the original shipping costsReturning the unused/original packaging of the orders will not be necessary that this time The complainant’s order [redacted] dated 1/30/has been refunded, $The complainant’s order [redacted] dated 2/28/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize for the delayPlease let me know if you need anything further

I have tried for over months to contact Plexus Worldwide Customer Service, I've been put on hold for over minutes each time with no one answering my callI have also sent at least emails to cancel my membership with no response eitherThis company will keep billing your card simply by changing their routing numbers so that they look like a different company than the one that you have blocked as being fraudulentThey just charged me again after months of nothing and no product and also have a pending charge on my accountYou have to close your account or cancel your card in order to get any results from this companyDo Not Set up auto ship with this company, it will be your worst nightmare if you want to cancel it

Hello, The information regarding when the credit card is charged has been attached as a PNG fileThis was from an automated email generated when the order was placedA refund has not yet shown up on my bank statement but I have received the productGenerally I purchase from Amazon because it is cheaperHowever, a local rep provided me with a code to use which should have brought the price downThe price was reduced - until the purchase actually went throughOnce it had, it showed the full priceThat was when I noted the statement from Plexus which stated, "The card was not charged until the product ships." Based on that statement I attempted to cancelWhen I was told I could not despite the product not shipping yet is when I initiated a complaintI have received the product but I do not intend on bothering to return itI will pay for the product if the company wishes, however I do not believe that I should because it should have never been sent to me - I attempted to cancel it /before/ it shippedAs stated, my card should not have been charged prior to it shippingAgain, my card does not yet reflect any sort of refund