Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant and I have been corresponding by email yesterday, 1/4/and today, 1/5/to resolve this complaintPlease see the attachedWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s order [redacted] dated 2/22/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank The complainant’s order will also be shipped with the tracking number [redacted] We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide’s return policies can be viewed at [redacted] Also please see the attachedThe ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/4/through the online sign up process Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory conditionThe complainant’s order [redacted] was a welcome packThis order included their $signup fee and discounted productsIn the interests of resolving this complaint this order will be refunded outside of the ambassador refund policy minus the original shipping costs and the accounts signup feeThe complainant’s order [redacted] dated 1/4/has been refunded, $Please return your unopened products to [redacted] The complainant contacted our customer service department by email on 2/26/to request that their order [redacted] be canceledThis was too late to cancel this order but this is within the ambassador return policy to refuse the order upon deliveryThe complainant’s order [redacted] dated 2/26/has been refunded, $Please mark this order and REFUSED and return to the post office when deliveredPlease allow 5-business days for these funds to reflect back into the complainant’s bankThe complainant’s ambassador account has been closedPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s ambassador account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 12/25/has been returned to sender with the tracking number [redacted] This order [redacted] has been refunded, $ The complainant’s order [redacted] dated 2/25/processed after the complainant submitted their cancellation form, 12/30/This order [redacted] has been refunded $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return order [redacted] at this time We apologize for the delay

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysI have confirmed that the monthly auto shipment has been canceled at this time per the complainants noteWe have issued a refund in the amount of $per the complainants request, as we can confirm they were due the discountOur system switch over has caused some technical issues in applying this discount, and Plexus has been, and is, actively offering refunds for the 10% differenceWe advise that the auto shipment on the Complainants account remain off until the technical issue has been fixedWe also have offered a direct contact in which the complainant may use to seek a 10% refund in a more timely matter in the case that they choose to place an order prior to the technical issue be fixedThere will be no penalty to the complainant for cancelling their auto shipment.Please allow 5-business days for these funds to reflect back into the complainant’s bank accountPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant contacted our customer service department by phone on 1/26/and was advised their auto shipment was canceledThis was too late to stop order [redacted] that processed 1/26/Human error caused the complainant’s auto shipment to remain on and caused order [redacted] to processWe apologize for this mistake The complainant’s ambassador account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 1/26/has been refunded, $ The complainant’s order [redacted] dated 2/26/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank It is not necessary to return these orders at this time We apologize for the delay If the complainant wishes to be refunded any further please provide their dated email requests Please let me know if you need anything further

To Whom It May Concern,Thank you for the opportunity to respond to this complaintI have reviewed the complainants account with our companyI apologize for the delay in processing the refund on the returned productThe refund was processed today, 4/6/Please allow 3- business days, depending on your financial institution, for the deposit to reflect in your account.If you should need anything further please let me knowThank you

To Whom It May Concern;Thank you for allowing me the chance to address this complaintAfter careful review of the account in question, I have discovered that a cancellation form was emailed to the Ambassador on 10/21/As stated in 9.Aof the policies and procedures agreed to upon sign up the Ambassador will need to fill out that form and get it back to us in order to cancel their accountAs this is a business the Ambassador is attempting to cancel, we do require a cancelation form with written signature in order to process a cancelationDuring the cancelation process the annual fee of $will be refundedIf there is any further questions please do not hesitate to let us know.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysPlexus Worldwide Ambassadors are now able to visit [redacted] to register their accounts and log in to manage their own auto shipmentsCanceling and making adjustments to monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the accountThe complainant’s Ambassador Account has been closedThe monthly auto shipment has been canceledThe complainant submitted our Ambassador Cancellation form on 10/29/Any orders that processed after this date will be refunded in fullThe complainant’s order [redacted] dated 11/26/will be refunded, $The complainant’s order [redacted] dated 12/26/will be refunded, $The complainant’s order [redacted] dated 3/26/will be refunded, $Please allow 5-business days for these refunds to process and funds to reflect back into the complainant’s bank accountIt is not necessary to return any further orders at this timeWe apologize for the delayPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account We apologize for the delay Please let me know if you need anything further

To Whom It May Concern:Thank you for the opportunity to respond to this complaintI have carefully reviewed the complainants account with us.I was able to locate the returned orderAs stated previously it could take up to two billing cycles for your refund to be processed, a refund has been processed in the amount of $as of 7/9/2015, please allow up to business days for the credit to be reflected on the card used to purchaseI do hope this resolution is to the satisfaction of the complainant.Thank you

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s preferred customer account has been closedThe monthly auto shipment has been canceled The complainant’s order [redacted] dated 3/1/has been refunded, $ Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountThe complainant’s preferred customer account has been closedThe monthly auto shipment has been canceledThe complainant was able to contact out customer service department by phone todayThe complainant’s order [redacted] dated 2/3/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bank accountWe apologize for the delayPlease let me know if you need anything further

I quit using Plexus products because they had caused heart palpitaions with most of the people who signed on with meI hadnt ordered for months and then they charge me for renewalSo I contacted them within the day grace period and they promised a refundmonths later, and no refundThey claim they voided the charge even before it hit my account when I didnt even contact them until I saw it hit my accountThey apologized for the inconveniece of keeping my money, so that is somethingMy bank will be hearing of all this tomorrow with all my emails as proof

The correspondence gives conflictual information In one paragraph it says "DO NOT RETURN" the product and in another it says "RETURN" Please let me know what is desired Otherwise, the refund and closing of my account is acceptable

Revdex.com:I reject this response.First of all I was not requesting a refund of $It was only $The $is only the total amount in disputeI did inform you on November 29, (Black Friday) via the telephoneAt this time I notified a supervisor, a female in the back office, and Andre in the back officeI also informed them that the Ambassador who signed me up, [redacted] Payne, never turned on my emailsAndre said that he would consult the IT department and contact me on December 2, which he never didI notified the company and simply wanted the Black Friday discount applied to the order that I placed on the previous Sunday November 24, minus my $auto qualification for commission which would be $I believe this was only 10%.Second, when I called in to inquire why I hadn't received a commission check I was told it was because it was less than $10, and once I had accumulated more than $a check would be sentThis man is whom I spoke to is the same man that sent me my ambassador termination formThe company obviously needs to get their story straightI NEVER activated a backup order! I would never do so considering the products that were orderedOnce I received an email that this order had been shipped I immediately turned off everything I could and deleted my credit card information since this charge was fraudulent and not authorizedWhen I had called in the past in order to return products I was told the products must be IN THE MAIL by days after the receiptNo mention was made of first calling the company for authorizationYour policies and procedures need to be made into suitable formats for the handicapped or you need agents who are willing to read this material, correctly and consistently.This sounds like a reasonable, fair, and well intentioned suit with the Americans with Disabilities ActI have tried to deal with the company, and now the Revdex.comObviously you do not seem to understand that I am blind and have no way to look over [redacted] or really anyone else's workI tried going over her head and no one would help meEven [redacted] contacted the company on my behalf and could not get a resolution, or even a responseAll of the information received from this complaint has been contradictory to the information I have been given over the phone.Regards, [redacted]

To whom it may concern; We would be happy to answer any questions the complainant may haveUnfortunately we are limited in amount of information we can provide in this response as we are restricted to characters per responseWith regards to policy violations, the complainant has placed orders on other individual’s accounts, which violates Plexus compensation manipulation policiesAdditionally the complainant may be in violation application & inaccurate information policies, as well as our online sales policies which states that ambassadors may not sell or facilitate the sale of products on unauthorized internet websites such as Amazon and eBayIf the complainant wishes to discuss this further they can contact the Compliance department at ###-###-####With regards to the complainants orders we have found remaining orders that were in some form of open or processing statusOrder # [redacted] has been shippedOrders # [redacted] , [redacted] , [redacted] , [redacted] , [redacted] have all been stopped and refunds will be issuedPlease be aware that refunds can take 5-business days to reflect back onto the original payment methodFor more details regarding these orders and all other successful orders please see attached Excel sheetPlease let me know if we can assist further

I signed up to be an ambassador, but now regret my decisionI would not feel good about recommending this company to anyone I knowI placed an order on 3/29/I received a package on 4/6/but it contained someone else's order and packing slipThe value of what was mistakenly shipped to me was significantly less than what I actually ordered and paid forIn addition to that, the amount of sales tax charged on my order was a lot higher than it should've beenAfter realizing that, I checked the tax on my previous order and it was also wrong I have sent several emails (with no response), and tried to call several times (with no answer)I am very frustrated with the complete disregard for customer service

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays The complainant’s account has been closedThe monthly auto shipment has been canceled Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account We are sorry the complainant was not able to access this online featureHowever, the complainant contacted our customer service department by email on 12/9/to request that future monthly auto shipments be canceled Both orders processed after this date have been refunded in full The complainant’s order [redacted] dated 12/12/has been refunded $ The complainant’s order [redacted] *ated 1/12/has been refunded $ Please allow 5-business days for these funds to reflect back into the complainant’s bank account It is not necessary to return the orders at this timeWe apologize for the delay Please let me know if you need anything further