Plexus Worldwide

[redacted] To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant contacted our customer service department by email on 12/11/to request that future monthly auto shipments be canceled.The complainant’s account has been closedThe monthly auto shipment has been canceledPlexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipmentsCanceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer accountWe apologize for the delayPlease let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delays The complainant’s ambassador account’s monthly auto shipment has been canceled Ambassador Return Policy Ambassadors may return product for a full refund upon notifying Plexus Customer Service within days of receipt of their product purchase and upon receiving authorizationProduct must be returned in resalable conditionA refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition- See more at: [redacted] The complainant was in contact with our customer service department within days of their order [redacted] for return authorizationThe order has yet to be returned in resalable condition however its USPS tracking number [redacted] reflects it was refused on 4-12-and is being returned to the sender The complainant was in contact with our customer service department and the complainant’s order [redacted] dated 3/26/was refunded, $today, 4-19-back to the original payment method a card ending in *** Please allow 5-business days for these funds to reflect back into the complainant’s bank We apologize for the delay Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s account has been closed per the requestThe complainant’s order [redacted] dated 10/29/has been refunded, $116.35, which is the cost of the productWe do not refund the shipping charge of $4.05, per policy, as the product was shippedPlease allow 3-business days for these funds to reflect back into the complainant’s bank accountIt is not necessary to return the order at this timeWe apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until 12/01/ for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To whom it may concern; Thank you for the opportunity to respond After reviewing the additional information provided by the complainant I was able to determine that the customer did request a refund within the allotted time The complainants order # [redacted] dated 10/13/has been refunded in full, $on 6/30/ Please allow 5-business days for these funds to reflect back into the complainant's bank account Thank you again for the opportunity to resolve this complaint Please let me know if you need anything further

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our companyThe complainant’s order [redacted] has been refunded, $111.24.The complainant’s account has been closedIf you should need anything further please let us know

Plexus refunded only two of the ordersI've contacted them about the third one in the amount of $139.00, but as seems to be their protocol, they have not responded to my emailsDo I need to file another complaint with the Revdex.com?Thank you, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintWhile Plexus was experiencing extended call times due to a recent systems changes, One month ago we began a substantial project here at the Plexus Headquarters, to improve the experience that our Ambassadors and Customers have with usAmbassadors and customers can now view our average customer service wait times by visiting the website [redacted] (The average wait time on June 21, was minutes.) Furthermore, after a review of our email system I unfortunately was unable to find any emails sent from the complainants email addressTo help us continue to improve the experiences of our customers and ambassadors, should the complainant have a ticket ID number associated with their original emails and/or known the time for their call on 6/21/it would be greatly appreciatedWith regards to the complaint, we were able to determine the complainant’s order (# [redacted] ) is within the day money back guarantee time frameA full refund of $has been issued back to the complainantPlease allow 5-business days for these funds to reflect back to the bank accountThe complainant’s Preferred Customer account has been closed and all further orders have been stoppedPlease let me know if you need anything further

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was unaware of how or why this other account was created and had no knowledge of this prior to their emailAs long as there are no further packages or charges on my account I consider this issue resolvedIt's a shame this had to come to a report to your organizationI hope plexus will consider improving their communication with members in the future Regards, [redacted] ***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant’s ambassador account has been closedWe apologize for the delayPlease let me know if you need anything further

Thank you for the opportunity to respond to this complaintWe apologize for any confusion and are determined to resolve the issue.I have reviewed the customer’s account with our companyAccording to our records, the customer is entitled to the Day Money Back Guarantee for orders starting on 6/14/2015.We will certainly refund the orders in question, as they are eligible based on the customer return policyPlease allow seven to ten business days for this credit to appear in the account used to purchase the orders, as the customer’s financial institution may require additional processing time.We hope we were able to offer a satisfactory resolution and address the concerns of the complainant

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused delays in our customer service The complainant’s preferred customer account has been closed and their monthly auto shipment canceled Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between — days from receipt of the product to contact Customer Service for a return authorizationYou will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handlingYou may request a refund or cancel your auto-order days after receiving your initial order- See more at: [redacted] The complainant’s order [redacted] dated 3/12/will be refunded, $ The complainant’s order [redacted] dated 4/12/will be refunded, $ Please allow 5-business days for these refunds to be processed funds to reflect back into the complainant’s bank account We apologize for the delayIt is not necessary to return this order or original packaging at this time Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delaysThe complainant’s ambassador account has been closedThe complainant’s annual membership fee [redacted] dated 2/13/has been refunded, $The complainant’s order [redacted] dated 6/10/has been refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankIt is not necessary to return this order at this timeWe apologize for the delayPlease let me know if you need anything further

I ordered a product from the company to try out and I never received the productAfter waiting a month, I called the company looking for my missing product (which I waited approx for a representative )I was told they didnt know where it was and I had to send an email to find out where it wasI decided i'd rather have a refund instead of waiting for the productThe representative told me she put a request in for refund and I should hear back from themIts been days now and I havent heard anything back from them and no refund has been issuedSo I decided to call them againHere I am on the phone again waiting forever again minutes writing this as I waitI think they have the worst customer service and they are not very helpful in the matterIts been two months since I ordered the product originallyIts hard to sit and wait for so long on the phone and a big waste of time and hassle just so I can get my money backI would like to someone knowledgeable rather then sending all these emails

Plexus has an amazing line of products I was a skeptic at first then finally decided to give it a try after yet another failed attempt by my doctor to solve my stomach issues I've been using the products regularly now for about months and it's been a drastic changeMy stomach issues have stopped almost completely and I was finally able to give up sodas for good! I stopped having headaches nearly every day which was a bonus! I've read some of these reviews and to be honest they are unfair One lady is mad that her card was charged fraudulently.....well mine got used fraudulently at Walmart but I didn't post about it on the Revdex.com siteThat's thieves not PlexusThen others complain about bloating and stomach issues....that's die off symptomsLook it upCandida yeast and removal of the build up in your intestines is a "messy" processWhen it all starts breaking down it will cause some side effects for the very short termPeople immediately think it's obviously bogus and quit then bad mouth the products Do research peopleLook up gut healthLook up candida yeastLook up die off symptomsIt may be fun and games getting your body in that shape but it's not so fun getting it outIt's also not a magic pillPeople are posting that they didn't see results Well did you take it consistently? Did you drink water like you are told? Or did you keep doing exactly what you did to get in the shape you are in? People want a quick fix and get mad when it doesn't happenThis stuff does workIt has helped me and thousands of othersJust because you don't understand it or don't follow it doesn't make it badTo be noted, I started as a wholesale customer and now I am an Ambassador

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patiencePlexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.The complainant’s account has been closedThe monthly auto shipment has been canceledThe complainant’s order [redacted] dated 11/25/has been refunded, $126.85.Please allow 5-business days for these funds to reflect back into the complainant’s bank.We apologize for the delayPlease let me know if you need anything further

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11180074, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, Rebecca Zeno

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Eileen R***

To whom it may concern; Thank you for the opportunity to respond to this complaintThank you for your patiencePlexus Worldwide has recently under gone a computer systems updateUnfortunately this has caused some delaysThe complainant contacted our customer service department by phone on 3/9/Per the complainant’s request order [redacted] dated 2/26/was canceled and refunded, $Please allow 5-business days for these funds to reflect back into the complainant’s bankWe apologize our shipping delayPlease let me know if you need anything further